{"question": "can any business pay to remove bad reviews?", "answer": "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "id": "81e716ae56b2f754fdff86123bb92fad", "domain": "readsomereviews.com", "domain_index": 0, "negative": "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "candidates": ["no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!"]}
{"question": "can i ask a reviewer to remove their review?", "answer": "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "id": "fa837268b08b3b688aeb2cce3da14878", "domain": "readsomereviews.com", "domain_index": 0, "negative": "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "candidates": ["yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!"]}
{"question": "can i claim publicly that a review is false or unjust?", "answer": "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "id": "976162472d4282cdf2c7153790aab8b9", "domain": "readsomereviews.com", "domain_index": 0, "negative": "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "candidates": ["sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!"]}
{"question": "does readsomereviews define and prevent fake reviews?", "answer": "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "id": "2db19275187a4199d704e8a85460146c", "domain": "readsomereviews.com", "domain_index": 0, "negative": "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "candidates": ["yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!"]}
{"question": "does readsomereviews ever remove reviews?", "answer": "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "id": "0fc43cd3b2bd78118f64d4996ab669ef", "domain": "readsomereviews.com", "domain_index": 0, "negative": "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "candidates": ["yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!"]}
{"question": "how does readsomereviews earn coins?", "answer": "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "id": "b1f2577de8dfd90be361a59055bfcc5b", "domain": "readsomereviews.com", "domain_index": 0, "negative": "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "candidates": ["readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!"]}
{"question": "how is the reviewer's level calculated?", "answer": "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "id": "b057231e0278afa883cbafc863fea565", "domain": "readsomereviews.com", "domain_index": 0, "negative": "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "candidates": ["the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!"]}
{"question": "how should i respond to reviews?", "answer": "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "id": "3082998268223c546b45a8efe2c8c88a", "domain": "readsomereviews.com", "domain_index": 0, "negative": "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "candidates": ["the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!"]}
{"question": "is it possible to delete business page from readsomereviews?", "answer": "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "id": "6f1558fd7d8420a436a3018bac08ec4d", "domain": "readsomereviews.com", "domain_index": 0, "negative": "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "candidates": ["nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!"]}
{"question": "should i give public responses to reviews?", "answer": "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "id": "a1831bd262ebab9452f4eb56563dcbaa", "domain": "readsomereviews.com", "domain_index": 0, "negative": "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "candidates": ["nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!"]}
{"question": "what activity should business have to appear on readsomereviews?", "answer": "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "id": "fc643163d9091ab94ae9fe8aec18e7e7", "domain": "readsomereviews.com", "domain_index": 0, "negative": "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "candidates": ["any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!"]}
{"question": "what is readsomereviews and how is it useful for me?", "answer": "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "id": "35a38c03099b602b7dd6a1a76c96dc28", "domain": "readsomereviews.com", "domain_index": 0, "negative": "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "candidates": ["this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!"]}
{"question": "what is the customers' choice?", "answer": "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "id": "fd658574099643145f3644ef9f88b403", "domain": "readsomereviews.com", "domain_index": 0, "negative": "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "candidates": ["this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!"]}
{"question": "what kind of reviews should i write?", "answer": "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "id": "2b1889e8e5d8ba8b13543642dbb35ee4", "domain": "readsomereviews.com", "domain_index": 0, "negative": "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "candidates": ["the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!"]}
{"question": "what should i do if a review is written by a competitor or a fake customer?", "answer": "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "id": "3b6d7091060b78810abcbd4cb240aeef", "domain": "readsomereviews.com", "domain_index": 0, "negative": "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!", "candidates": ["if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case.", "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!"]}
{"question": "what should i do if someone writes a negative review about my business?", "answer": "you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!", "id": "7a0869e968853dc7fe9df181664139bd", "domain": "readsomereviews.com", "domain_index": 0, "negative": "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "candidates": ["you should find out, whether the reviewer is your real customer and resolve the problem privately or publicly. if you can't do that yourself – we are here to assist!", "no. never :) any business has the right to dispute the reviews: the investigation will be started and both sides will be asked to provide argumentations, so it could help our team to decide whether the review to delete or not.", "yes, it will be awesome if you resolve the problem privately and manage to smooth out the conflict with the customer.", "sure, but you should be polite and respect your audience. readsomereviews team will investigate the case and a careful decision will be made.", "yes, each review is deeply analyzed by our team before publication. \nstill, if you feel that something is wrong with any review, you may always let us know about it and we will investigate it additionally. we also intend to improve the system to define potentially fake reviews, conduct linguistic analysis, and help a human being to care about the information faster.", "yes, if reviews' content conflicts with our service's terms and conditions, contains cruel, untruthful, violent, shocking, or any other prohibited information, which may harm other people's feelings, believes, origin, religion, or other spiritual values. if a review is removed, a reviewer gets a notification with reasons.\nreadsomereviews also gives an opportunity for companies to initiate an investigation - if a reviewer appears to be fake, his review may be removed from the platform.", "readsomereviews does not earn anything yet but we are going to provide the paid premium features for business and engage advertisers in the nearest future. all the services are free at the moment. the platform is and will always be free for the consumers!", "the reviewer's level is formed according to the balance of the number of reviews, comments, their value and overall reviews' views. so the reviewer should leave useful and open reviews, reflecting the level and quality of business services.", "the main thing you should show, that you respect your customers, forcing to deliver them great services every day; that you are grateful for their loyalty and ready to resolve any issue if something goes wrong. nothing is perfect, but still, there is always a way to nigh the perfectness!", "nope, it is not possible. if there is at least one review about your business: positive or negative, the business profile will be created and will remain in our database. \nwe recommend following up the page – it is fun to hear from customers, and show the world who rocks!", "nay, you must do that! you should show your potential customers that you care about each and every feedback and client you get; your answers will help people to learn more about the business and its code, how you treat your customers, how you resolve problems. this is the best advertising for those, who even never heard about your company!", "any activity: providing online and offline services or selling physical or intangible goods. it may be the legal and law firm, beauty, health or psychotherapy consulting, software development, marketing agencies, entertainment planners, bakery, smithy, local dentist, etc. \nstill, we will sort activity carefully, though you won't find here any profiles of business which is harmful or illegal.", "this is a place, where people can find and leave their reviews about the experience they faced while making deals with businesses or individuals, who provide services or sell tangible or intangible goods online. \none day we came to a solid conclusion, that something should be done with those, who usually do not care about the quality of the services they provide, especially online: make them public, point their flaws, and ginger them up to improve their business activity. thus, we would love to help regular customers express their feelings, find the right choice for their needs, and help to spend less time searching. we would love to show the world that biz, which cares about its reputation and does that well. long story short: readsomereviews is created to help to make the interaction between the customer and the business qualitative, smooth and honest as much as possible.", "this is a page with the prime business of each category, which earned the trust and all praise from the reviewers. it means, that if you find a company here, you should be sure about their legit and trusted activity. businesses can’t pay for this position and the best one will be defined only after a substantial quantity of positive reviews is gathered.", "the reviews should not be mostly about the product itself but the quality of the company's services and reflect the level of satisfaction, express the emotions you received while having a deal: how well you were treated, what was the level of attention and support, what recommendations or wishes would you give to the business or readsomereviews visitors.", "if competitors do things like that with you, it means you are successful :) do not panic, ask for legit information from the reviewer, make sure about your assumptions and let us know about the case."]}
{"question": "Will carpet cleaning be disruptive to my business?", "answer": "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "id": "64ad2579c89a01ada4ec2daee9cbdc2c", "domain": "smcleansaintjohncommercial.ca", "domain_index": 0, "negative": "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "candidates": ["The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean."]}
{"question": "Can I use off the shelf carpet cleaners for spot removal?", "answer": "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "id": "11d138223899f21c77a44b4676e67590", "domain": "smcleansaintjohncommercial.ca", "domain_index": 0, "negative": "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "candidates": ["We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean."]}
{"question": "Will there be an odour after you clean the carpets?", "answer": "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "id": "38d926ce0d82b69e55df614a84ef05bd", "domain": "smcleansaintjohncommercial.ca", "domain_index": 0, "negative": "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "candidates": ["Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean."]}
{"question": "Isn’t it hard to fix an area that is damaged on an acrylic floor? What if I drag a large piece of furniture across it and leave a scratch?", "answer": "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "id": "f7e8fdc9bd7d44a0448aeb9f3e68ae5f", "domain": "smcleansaintjohncommercial.ca", "domain_index": 0, "negative": "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "candidates": ["Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean."]}
{"question": "Will the application of acrylic disrupt my business?", "answer": "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "id": "0d9be008195d2cbf41d7816c9c35f4ea", "domain": "smcleansaintjohncommercial.ca", "domain_index": 0, "negative": "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "candidates": ["Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean."]}
{"question": "Can I use off the shelf cleaning products on my floors?", "answer": "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "id": "797c9b5244ffd2edf1809a83b9274d18", "domain": "smcleansaintjohncommercial.ca", "domain_index": 0, "negative": "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "candidates": ["All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean."]}
{"question": "How do I maintain the floor after the acrylic application?", "answer": "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "id": "2b50df2f4b91b3f9b9466a0f48b7788f", "domain": "smcleansaintjohncommercial.ca", "domain_index": 0, "negative": "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "candidates": ["Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean."]}
{"question": "Can I strip floors with urethane finish?", "answer": "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "id": "85ea5a4fcdd3172d9ed633e73f420454", "domain": "smcleansaintjohncommercial.ca", "domain_index": 0, "negative": "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "candidates": ["Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean."]}
{"question": "Isn’t it hard to fix an area that is damaged? What if I drag a large piece of furniture across it and leave a gouge?", "answer": "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "id": "de11aec166871d9bc16a9a8d5d4ff74f", "domain": "smcleansaintjohncommercial.ca", "domain_index": 0, "negative": "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "candidates": ["Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean."]}
{"question": "Can I use off the shelf cleaning products on my floors?", "answer": "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "id": "13d341ea60172308646b785c6772e2a1", "domain": "smcleansaintjohncommercial.ca", "domain_index": 0, "negative": "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "candidates": ["Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean."]}
{"question": "How do I maintain this floor after the urethane application?", "answer": "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "id": "576ca5de299f1f6d9bdf2ec99a19f512", "domain": "smcleansaintjohncommercial.ca", "domain_index": 0, "negative": "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "candidates": ["Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean."]}
{"question": "Will a professional tile & grout cleaning be disruptive to my business?", "answer": "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "id": "00207b9a61ea23d605106c9d7e95d6a3", "domain": "smcleansaintjohncommercial.ca", "domain_index": 0, "negative": "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "candidates": ["The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean."]}
{"question": "Is professional upholstery cleaning expensive?", "answer": "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "id": "58d1a346861b9fbfaba5ea29663e9980", "domain": "smcleansaintjohncommercial.ca", "domain_index": 0, "negative": "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "candidates": ["Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean."]}
{"question": "Will a professional upholstery cleaning be disruptive to my business?", "answer": "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "id": "840b5419d6c0e0fd72f80917fa6c2d58", "domain": "smcleansaintjohncommercial.ca", "domain_index": 0, "negative": "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "candidates": ["The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean."]}
{"question": "Can I use off the shelf cleaners for spot removal?", "answer": "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "id": "b9c58b27e8299706ba8e3df059250b78", "domain": "smcleansaintjohncommercial.ca", "domain_index": 0, "negative": "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean.", "candidates": ["We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean."]}
{"question": "What does your post construction cleaning service involve?", "answer": "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean.", "id": "7f171325a0101bc944e31cca6f1f7aa1", "domain": "smcleansaintjohncommercial.ca", "domain_index": 0, "negative": "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "candidates": ["We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean of Saint John focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean of Saint John does not do rough clean.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 506-799-0725.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean of Saint John cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean of Saint John professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean of Saint John can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean of Saint John has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean of Saint John and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean of Saint John can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean of Saint John. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean of Saint John to get an estimate from one of our professionals.", "The team at ServiceMaster Clean of Saint John will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean of Saint John."]}
{"question": "What are your application requirements?", "answer": "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "id": "977de7dbfdaae3c594798a618d94146d", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "candidates": ["​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "How much is the security deposit?", "answer": "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "id": "9872c0768b8f6b04c4ecce8fff7a7c3a", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "candidates": ["​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "How much of the security deposit is refundable?", "answer": "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "id": "ef759714e3500a0f2fd7e595dc3f87f7", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​Yes, it is $85 per applicant.", "candidates": ["​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Is there an application fee?", "answer": "​Yes, it is $85 per applicant.", "id": "8a3ede1f5e3f00441c01067d4ad31636", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "candidates": ["​Yes, it is $85 per applicant.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Can I apply online?", "answer": "​Absolutely! This is actually the only way to apply.", "id": "b7425a973cbc2f3df120fcb9744bfa22", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "candidates": ["​Absolutely! This is actually the only way to apply.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "What fees/deposits are due upon applying? Moving in?", "answer": "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "id": "ad4d06a8d18a320d85140c1a786cd4b8", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​No! We do not require last month's rent up front.", "candidates": ["Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Do I have to pay first & last month's rent?", "answer": "​No! We do not require last month's rent up front.", "id": "52682129629abe4f425070f4c262f086", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​Rent is due on the 1st of every month.", "candidates": ["​No! We do not require last month's rent up front.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "When is rent due?", "answer": "​Rent is due on the 1st of every month.", "id": "635c858c44b0edbceff3d7325bef0800", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "candidates": ["​Rent is due on the 1st of every month.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "How can I pay my rent? What forms of payment are acceptable?", "answer": "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "id": "3c51a1ff6acfcf3b839abf89b904cd22", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "candidates": ["​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Is there a late fee for overdue payments? Is there a grace period?", "answer": "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "id": "a12afe6c4ad95c925fd69ef75df64dea", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "candidates": ["​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Is renter's insurance required? (Add details, how much, what kind.)", "answer": "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "id": "383d6704f7b93a978b7a09a5e0c0f558", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "candidates": ["​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "What utilities are not included in the rent?", "answer": "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "id": "18ff89d0a0bd1aa4d660f63b77b4ac04", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "candidates": ["​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "What costs are not included in the rent?", "answer": "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "id": "06153f920dfae3d482b7aecfe9b27e9c", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "candidates": ["You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "What is the average cost for utilities each month?", "answer": "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "id": "91aecd60cea376bcf23de23ebbe710c2", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "candidates": ["​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Are the apartments furnished? What is included?", "answer": "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "id": "0ceafab1201086093a036c150d9305d8", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​We do not have rentable items at this time.", "candidates": ["​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Do you have items I can rent?", "answer": "​We do not have rentable items at this time.", "id": "de73a92f8f0c35a08b9559da0b99ad0a", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "candidates": ["​We do not have rentable items at this time.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Under what circumstance can a landlord terminate your lease?", "answer": "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "id": "8b495a995989daa67c8139964eec09f8", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "candidates": ["If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "What happens if I need to move out before my lease expires?", "answer": "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "id": "8943be67b43fcbdafa300e6b659468fb", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​Typically there is a rent increase yearly at renewal.", "candidates": ["​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "How often is there a rent increase?", "answer": "​Typically there is a rent increase yearly at renewal.", "id": "b8ee458dcdc381b704f12b6695dd3443", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "candidates": ["​Typically there is a rent increase yearly at renewal.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "What are hours of the leasing office?", "answer": "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "id": "c023caecc7d385d778a8f83f0b27f0c2", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "candidates": ["​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "What property amenities are included?", "answer": "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "id": "d3e5d6cf44873d8f17ee82455701ab3b", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​You may get cable through Comcast", "candidates": ["We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Do you have cable?", "answer": "​You may get cable through Comcast", "id": "5831fe1cd003765e2dd37b1de8666c00", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​We do not have a community room available to reserve.", "candidates": ["​You may get cable through Comcast", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Can I reserve your community room?", "answer": "​We do not have a community room available to reserve.", "id": "bfffe3d1f6373f0dd24c9a0869b64473", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​Please make arrangement with whoever you purchased your item from for delivery.", "candidates": ["​We do not have a community room available to reserve.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Do you have package lockers/how do I get my packages?", "answer": "​Please make arrangement with whoever you purchased your item from for delivery.", "id": "131d41d7d4c60c0e5bd4b163e4c0a5a4", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​We do not offer storage.", "candidates": ["​Please make arrangement with whoever you purchased your item from for delivery.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Is storage included?", "answer": "​We do not offer storage.", "id": "070c6ced14ceced6962a8a596107bbe5", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​Stirling Elementary, Driftwood Middle and Hills High School", "candidates": ["​We do not offer storage.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "What school district serves the community?", "answer": "​Stirling Elementary, Driftwood Middle and Hills High School", "id": "3e4ddaafffc0a62ec7327636367db031", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "candidates": ["​Stirling Elementary, Driftwood Middle and Hills High School", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Do you allow pets? What is the pet policy?", "answer": "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "id": "31ad45ea04c707c6f60f3f173e934d57", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​Parking is first come, first served.", "candidates": ["​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "What is the parking situation?", "answer": "​Parking is first come, first served.", "id": "cea998b9ea733a22d5aaa86c6b54af88", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​Yes, a one time fee of $30 per vehicle at move in", "candidates": ["​Parking is first come, first served.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Is there a fee or permit required for parking?", "answer": "​Yes, a one time fee of $30 per vehicle at move in", "id": "1c5e43b99ab9ef423ef36e4926ae70d2", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "Please discuss any decorations or changes you wish to make with the Leasing office.", "candidates": ["​Yes, a one time fee of $30 per vehicle at move in", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "What decorations or changes to the apartment are prohibited?", "answer": "Please discuss any decorations or changes you wish to make with the Leasing office.", "id": "b0d9867d7c8d7c651e387a3fa0551a87", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​Please only put patio furniture and a reasonable amount of plants on your patio.", "candidates": ["Please discuss any decorations or changes you wish to make with the Leasing office.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Are there restrictions for what can be put on balconies or patios?", "answer": "​Please only put patio furniture and a reasonable amount of plants on your patio.", "id": "1f7037ab59fe821c49d95557f59b9f7c", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​Please give us a 60 day written notice of your intent to vacate.", "candidates": ["​Please only put patio furniture and a reasonable amount of plants on your patio.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "What is the procedure for moving out?", "answer": "​Please give us a 60 day written notice of your intent to vacate.", "id": "29b123852067d234400cad1f495ebf37", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "candidates": ["​Please give us a 60 day written notice of your intent to vacate.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Do apartments have dishwashers?", "answer": "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "id": "422681943cbe06a4bc3b60a8e04574eb", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "candidates": ["​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​It depends on the apartment. All are in good working order."]}
{"question": "Is there a bathtub or just a shower? Are they together or separate?", "answer": "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "id": "6fa3f57ef0dbcc80b4b93f4ec5c92e4f", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​It depends on the apartment. All are in good working order.", "candidates": ["​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​It depends on the apartment. All are in good working order."]}
{"question": "How old are the appliances?", "answer": "​It depends on the apartment. All are in good working order.", "id": "bb54015e5658b489cc0c219b113eece2", "domain": "theclubatemeraldwaters.com", "domain_index": 0, "negative": "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "candidates": ["​It depends on the apartment. All are in good working order.", "​We run a credit and criminal background check on all applicants. We also verify rental history and employment.", "​This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!", "​The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.", "​Yes, it is $85 per applicant.", "​Absolutely! This is actually the only way to apply.", "Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.", "​No! We do not require last month's rent up front.", "​Rent is due on the 1st of every month.", "​You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.", "​Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.", "​Yes! We require you to have a minimum of $100,000 worth of liability coverage.", "​Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.", "You are responsible for pest control at $5 monthly and valet trash at $20 monthly.", "​For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.", "​The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.", "​We do not have rentable items at this time.", "If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.", "​You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.", "​Typically there is a rent increase yearly at renewal.", "​Currently Monday through Friday 8:30-5:30 and Saturday 10-5.", "We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!", "​You may get cable through Comcast", "​We do not have a community room available to reserve.", "​Please make arrangement with whoever you purchased your item from for delivery.", "​We do not offer storage.", "​Stirling Elementary, Driftwood Middle and Hills High School", "​Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.", "​Parking is first come, first served.", "​Yes, a one time fee of $30 per vehicle at move in", "Please discuss any decorations or changes you wish to make with the Leasing office.", "​Please only put patio furniture and a reasonable amount of plants on your patio.", "​Please give us a 60 day written notice of your intent to vacate.", "​Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.", "​Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom."]}
{"question": "how many locations does ohla have?", "answer": "ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "id": "cd362bdd0d32863e4ed01e5077e77acf", "domain": "ohla.com", "domain_index": 0, "negative": "the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "candidates": ["ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded.", "yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival"]}
{"question": "what do i need to study at ohla?", "answer": "the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "id": "aa9688e3c88586ce46965b18dd447e70", "domain": "ohla.com", "domain_index": 0, "negative": "if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "candidates": ["the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded.", "yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival"]}
{"question": "i am in the u.s and i have a valid visa, but it is not an f-1 visa? what should i do?", "answer": "if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "id": "ebe98d9bf357a44346f31923927a2ea2", "domain": "ohla.com", "domain_index": 0, "negative": "yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "candidates": ["if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded.", "yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival"]}
{"question": "can i study with a tourist visa or visa waiver?", "answer": "yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "id": "60f9f8c072fc49e21f58971e77fa6b01", "domain": "ohla.com", "domain_index": 0, "negative": "the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "candidates": ["yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded.", "yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival"]}
{"question": "what if i'm already attending another esl program in the u.s. and want to transfer to ohla?", "answer": "the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "id": "1bbb5cf8a800bd5351e3db0f3d837556", "domain": "ohla.com", "domain_index": 0, "negative": "students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "candidates": ["the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded.", "yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival"]}
{"question": "who can attend?", "answer": "students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "id": "7487a2a93c8705417824932c4536c547", "domain": "ohla.com", "domain_index": 0, "negative": "to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "candidates": ["students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded.", "yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival"]}
{"question": "how many levels are offered at ohla?", "answer": "to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "id": "738f0d757bdee033a46e69725c5d9abd", "domain": "ohla.com", "domain_index": 0, "negative": "this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "candidates": ["to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded.", "yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival"]}
{"question": "how long will i need to study at ohla in order to complete the program?", "answer": "this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "id": "78d72a8b82f468a1b6146eedff51a446", "domain": "ohla.com", "domain_index": 0, "negative": "semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "candidates": ["this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded.", "yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival"]}
{"question": "what is the ohla schedule?", "answer": "semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "id": "893b613fe0279d01b668b02afc58e68b", "domain": "ohla.com", "domain_index": 0, "negative": "even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "candidates": ["semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded.", "yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival"]}
{"question": "what is the size of ohla classes?", "answer": "even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "id": "95484af87f0ed4f88ab3bfb332b1122c", "domain": "ohla.com", "domain_index": 0, "negative": "at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "candidates": ["even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded.", "yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival"]}
{"question": "is there a diploma or certificate at the end of the program?", "answer": "at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "id": "1cd793389f37f6a2b9770f209b25f747", "domain": "ohla.com", "domain_index": 0, "negative": "ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "candidates": ["at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded.", "yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival"]}
{"question": "what happens if i get sick?", "answer": "ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "id": "6ccb32d78267d6317d6c6630dd0e3d56", "domain": "ohla.com", "domain_index": 0, "negative": "ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "candidates": ["ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded.", "yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival"]}
{"question": "what is the cost of the tuition?", "answer": "ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "id": "810a99009041d89a7d1495b47996b954", "domain": "ohla.com", "domain_index": 0, "negative": "if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded.", "candidates": ["ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded.", "yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival"]}
{"question": "do i get a refund if i can't get the visa to enter a country?", "answer": "if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded.", "id": "6c54aa9b31531d92a8478c500b274b95", "domain": "ohla.com", "domain_index": 0, "negative": "yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival", "candidates": ["if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded.", "ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival"]}
{"question": "does ohla help with accommodation?", "answer": "yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival", "id": "821f5799a1a9564f7cb4215e3b360e20", "domain": "ohla.com", "domain_index": 0, "negative": "ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "candidates": ["yes, ohla offers multiple housing options.\r\nwe offer both homestay and residence accommodation.\r\nif you choose one of our residence accommodation options you will be required to pay a residence booking fee ($50) and a weekly fee that will vary depending on the options chosen, whether or not you are willing to share your room with other student(s) and on the time of the year that you will be residing with us.\r\nfor all locations, we offer homestay with local families including daily breakfast and dinner. if you choose our homestay accommodation option you will be required to pay an housing booking fee ($200) and a weekly stipend that will vary depending on whether or not you are willing to share a room with another student/sibling and on the time of the year that you will be residing with us.\r\nnote that all bookings are conditional to availability and to the following conditions:\r\nminimum 2 week stays\r\nbookings are to be made at least 4 weeks before arrival", "ohla has seven (7) locations throughout the state of florida.\r\nmiami (brickell campus) \r\naddress: 825 brickell bay drive, 18th floor. miami, florida 33131\r\nmiami (aventura campus)\r\naddress: 801 n federal highway. hallandale beach, fl 33009\r\nboca raton\r\naddress: 4205 w hillsboro blvd. coconut creek, fl 33073\r\norlando (metrowest)\r\naddress: 1701 park center drive, suite 100. orlando, florida 32835\r\ncelebration\r\naddress: 715 bloom street, suite 200. celebration, fl 34747\r\nwinter garden\r\naddress: 12900 reams rd  suite b101. windermere,  fl  34786\r\ntampa\r\naddress: 6800 n dale mabry hwy. suite 124. tampa  fl  33614", "the first thing you need is to meet our admission criteria. you must have completed your high school studies in your home country, be a non-native english speaker and meet the minimum age requirements for each individual campus:\r\n16 years of age\r\nif you meet these requirements, complete our online application form\r\nonce we have received your form you will be asked to provide us with;\r\ncopy of your passport that will remain valid during your entire stay in the united states\r\na bank statement showing sufficient funds for the period of study\r\nif required, provide a notarized affidavit of support \r\nonce you have completed the application and have been accepted, ohla will send you a welcoming letter and your i-20.\r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "if you are currently in the united states; apply to ohla as normal. if you are accepted, we will assist you by issuing your i-20 form in order to apply for a change of status of your current status to an f1 student status.\r\nthis process is done through a form called i-539 and it must be approved by uscis.", "yes, you may study with your tourist visa or visa waiver, however you cannot exceed 18 clock hours per week.\r\nin our program you may study in the semi intensive program which equals 16.6 clock hours per week.", "the transfer process is quite simple:\r\ncomplete and sign our student application form.\r\nwe will send you a transfer form to be completed and signed by your current dso.\r\nyou will have to provide a copy of your passport, visa, i-20 form and i-94 and a bank statement showing sufficient funds for the proposed period of study.\r\nif required, you might need to provide a notarized affidavit of support \r\nnotarized affidavit of support: required only when the bank statement does not belong to the applicant and that the cost related to the studies are being “sponsored” by a third party.", "students who attend ohla are to have graduated from high school, be non-native english language speakers and meet the minimum age requirements, which is 16 years of age.", "to further propel a conducive learning environment, ohla offers 8 esl levels.\r\nstudents sit for a placement exam on their first day of class to evaluate their current linguistic skills. students are then placed in the appropriate english level. pre-arrival online testing can be organized upon request.\r\neach level lasts 12 or 8 weeks depending on the session.\r\nlevels are subdivided into six – two-week units called  “blocks.” a written and oral placement test will be given to you on arrival to assess your english level.", "this depends on the result of your placement exam. each level at ohla lasts 12 weeks and there are 8 levels. so if you start at the basic 1 level, you will need close to 20 months to complete the entire program of study.", "semi intensive program:\r\nmonday to friday from 9:00 a.m to 12:45 p.m.\r\nintensive program: \r\nmonday to thursday from 9:00 a.m to 2:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nsuper intensive program:\r\nmonday to thursday from 9:00 a.m to 3:00 p.m and friday from 9:00 a.m to 12:30 p.m.\r\nexam preparation:\r\nmonday to friday from 2:10 p.m to 5:00 p.m\r\nsemi intensive + exam preparation: monday to friday from 9:00 a.m to 5:00 p.m.\r\nschedule varies by location.", "even though our classes can accommodate up to 15 students we normally have an average of 10 to 12 students per class. this small class setting allows for our students to receive the individual attention required for them to succeed in their course of study.", "at the end of your program, you will sit for an exit exam and will receive a certificate of completion.", "ohla requires that all international students carry proper medical emergency insurance while pursuing the academic english program.\r\nohla offers all international students insurance free of charge. when registering in any of our programs and or locations students are fully insured .", "ohla offers 7 locations and tuition varies from location.\r\nclick here for detailed information on tuition fees.", "if your visa is denied all tuition and fees (except the initial application fee, sevis fee and mailing fee) will be refunded."]}
{"question": "why is seo important to your small business?", "answer": "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "id": "0df369b7248e82a373b49e13d90a83fa", "domain": "atws.ca", "domain_index": 0, "negative": "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "candidates": ["as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result."]}
{"question": "what makes good seo?", "answer": "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "id": "50d4c235f1c5fdfc0303d9be571b6c96", "domain": "atws.ca", "domain_index": 0, "negative": "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "candidates": ["gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result."]}
{"question": "how do we increase your seo?", "answer": "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "id": "68c9e330164ab657aba054eaae40dec3", "domain": "atws.ca", "domain_index": 0, "negative": "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "candidates": ["search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result."]}
{"question": "how much does your seo services cost?", "answer": "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "id": "161814edc6f30b16370a5fce44e69311", "domain": "atws.ca", "domain_index": 0, "negative": "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "candidates": ["we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result."]}
{"question": "what is the process of running a google ad?", "answer": "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "id": "787e97f49d95942f04f011999f21ce43", "domain": "atws.ca", "domain_index": 0, "negative": "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "candidates": ["after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result."]}
{"question": "what do you do after an ad is running?", "answer": "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "id": "e220655b2a97acb085d7bbf960f68460", "domain": "atws.ca", "domain_index": 0, "negative": "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "candidates": ["once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result."]}
{"question": "why should i use facebook ads?", "answer": "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "id": "ec11663c0a9c4b2ddac60c846d9e87e1", "domain": "atws.ca", "domain_index": 0, "negative": "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "candidates": ["facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result."]}
{"question": "how can i generate sales leads for my product/service using facebook ads?", "answer": "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "id": "646541ae784bd3b391600430ac0af0a4", "domain": "atws.ca", "domain_index": 0, "negative": "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "candidates": ["you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result."]}
{"question": "how can i get started with social media management?", "answer": "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "id": "dc4541c4bbbc0284360dba204572dc86", "domain": "atws.ca", "domain_index": 0, "negative": "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "candidates": ["we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result."]}
{"question": "how much does media management cost?", "answer": "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "id": "e10a6cae0a056b892c603bf85c6e2985", "domain": "atws.ca", "domain_index": 0, "negative": "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "candidates": ["we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result."]}
{"question": "what is google my business and what do i get with it?", "answer": "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "id": "c83099e5e256d7a6428ded249d00ea56", "domain": "atws.ca", "domain_index": 0, "negative": "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "candidates": ["google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result."]}
{"question": "why do i need to optimize my google my business?", "answer": "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "id": "cfa90eea723ff744878f617da8a197ff", "domain": "atws.ca", "domain_index": 0, "negative": "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "candidates": ["you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result."]}
{"question": "what is the process of email marketing?", "answer": "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "id": "3ab96f78e62df3e96ce295d4f53f33a4", "domain": "atws.ca", "domain_index": 0, "negative": "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "candidates": ["we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result."]}
{"question": "can you manage our newsletters?", "answer": "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "id": "f908f6b59b71e6672691e922b9951795", "domain": "atws.ca", "domain_index": 0, "negative": "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "candidates": ["the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result."]}
{"question": "what all can you design?", "answer": "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "id": "27faea67de20c5939f4d29c8a90c5097", "domain": "atws.ca", "domain_index": 0, "negative": "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result.", "candidates": ["marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you.", "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result."]}
{"question": "how much your graphic designing services cost?", "answer": "all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result.", "id": "1c0946f00e5f9613eb455190f36b858a", "domain": "atws.ca", "domain_index": 0, "negative": "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "candidates": ["all our marketing graphic designing services are priced at our regular hourly rates. we allow the client to have as many revisions as they want, to reach the best result.", "as more and more business transactions start online, the importance of your website’s position in the search results becomes more important to the bottom line of your business. recent studies show that over 70% of users do not click sites that appear outside of the top 5 search results. to ensure that your website is consistently shown to your potential customers let the experts at adroit work with you to create your custom optimization and marketing plan.", "gone are the days of keyword stuffing and hiring shady companies to link back to your site to increase your ranking – instead the focus is put on enhancing the quality of your content, the frequency of your updates, and having a well-coded website. in recent updates, to their algorithm, google has gone as far as flagging sites seen as attempting to cheat the system and prevents them from showing in the search results altogether. with our continuously updated processes and cutting-edge tools at our disposal, our client’s websites consistently rank higher than their competitors on both google and bing.", "search engine optimization, as part of a broader marketing strategy, includes but is not limited to:\neasy-to-use user interfaces\nnavigatable menus & logical page layouts\npage load speeds\na well-coded website\nanalytics & metrics\nbranded content creation\noptimized meta information\nunderstanding website traffic flows\nincorporating social trends & patterns\nkeyword development\nwhile a relatively simple concept, seo tends to be one of the least understood aspects of a great marketing strategy but the element that will make the most impact. we have a variety of options and packages to meet your business’s unique needs that we can further customize to fit your goals and budget. click the link below to get your free site audit and find out how an adroit seo and marketing expert can help.", "we have multiple seo plans which we have carefully planned according to different kinds of business needs. our seo plans include a setup and monthly costs. \nto know more about how our seo services can help your business needs, please book a consultation with our seo expert.", "after a client’s onboarding process is complete and we have all the necessary information/content, we design the ad creative & messaging for the client’s approval. the next step is to target & optimize the ad to ensure it performs the best it can. this step includes setting budgets, determining a schedule for when the ad is served as well as confirming the ads are “healthy” in the eyes of google.", "once the google campaign is running, we focus on the management of the ads as well as the client’s account as a whole. monitoring/management happens daily, with changes being made where we see room for performance improvement. we check budget balances daily as well, topping up ad credits when campaign budgets become exhausted or pausing campaigns when it’s necessary to stop spending.", "facebook ads are very user-friendly as they can reach potential customers early in the buying process. moreover, it results in a paid influx of traffic to your website, which is great for search engine optimization.", "you can generate sales leads by creating effective ad campaigns with accurate audiences and demographics. your landing page should have a form or any lead submission platform to collect sales leads.", "we start by creating or gaining access to the client’s business page. from there we conduct a full-page information audit & implement said information. this can be everything/anything from the business hours & location to specific services clients want to highlight on the page. along with the initial information implementation, we also create the initial page branding (cover photo, profile photo, etc.), making sure our creatives are in line with those already established by the client. once the page is up & running we have a concept planning & strategizing meeting with the client to finalize the types of content they want to see on their page.", "we offer various social media plans and strategies according to your business needs and audience. please reach out to our marketing team to understand what is the best we can offer to grow your business through social media.", "google my business is a free tool to promote your business on google search and maps. it lets your customers stay updated with your business updates and you can connect with your customers as well. with accurate information and good reviews on your google my business listing, you can create a business as well.", "you may find that your business listing does not show up on google search or maps results when you are searching for your business-related keywords. it is due to an under-optimized listing. google recommends updating your business info for better visibility by adding accurate, complete, and engaging content.", "we start by ensuring our client’s mailing lists are the best they can be by migrating contacts from their existing mailing list and integrating them into our platform – creating a refined, targeted list. from there we can do anything from content creation and design to implementing drip campaigns and attaching custom actions to emails. as with all of our services, our email marketing is fully managed, meaning we take care of everything from setting up sign-up forms / auto-respondents & ensuring content is mobile-friendly, to setting campaign schedules, triggers & custom actions. and because we see value in results, we offer real-time statistics (opens, clicks, unsubscriptions, bounces, etc.) for every campaign.", "the most easily implemented of our email marketing options, these campaigns are simple, consistent & reliable – perfect for a regularly delivered newsletter with a simple template!\nwe offer weekly, bi-weekly, and monthly campaign options, all of which are fully managed to ensure our client’s email marketing is as valuable as an investment as it can be. this service included one initial email template (additional ones available upon request), as well as the setup of the template’s layout including any customization the client may see necessary. after we audit it for any errors, we input the client’s newsletter information into the proper format to ensure it’s delivered effectively. not a writer? that’s okay! we also offer content creation for newsletters.", "marketing related: brochures, posters, booklets, infographics, proposals, and newsletters. \nsocial media: all social media creatives. \nbusiness-related: websites, logos, business cards, presentations.\ndon’t see what you want us to design, reach out to our team and we’ll design it for you."]}
{"question": "how long does delivery take ?", "answer": "it takes between 2 to 6 working days", "id": "7c7fba79178a830f582f443ae0b40b9f", "domain": "zeitholzwatches.eu", "domain_index": 0, "negative": "you receive a two-year guarantee on all our products.", "candidates": ["it takes between 2 to 6 working days", "you receive a two-year guarantee on all our products.", "we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", "1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", " to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.", "wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place."]}
{"question": "do i get a guarantee when buying zeitholz products ?", "answer": "you receive a two-year guarantee on all our products.", "id": "a012df2ee82fef7d9f82e634bad118b4", "domain": "zeitholzwatches.eu", "domain_index": 0, "negative": "we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "candidates": ["you receive a two-year guarantee on all our products.", "it takes between 2 to 6 working days", "we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", "1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", " to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.", "wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place."]}
{"question": "what to do if i receive a defective product?", "answer": "we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "id": "fe37b72cc2be1d4c333b58ea893a6f9a", "domain": "zeitholzwatches.eu", "domain_index": 0, "negative": "we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "candidates": ["we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "it takes between 2 to 6 working days", "you receive a two-year guarantee on all our products.", "we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", "1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", " to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.", "wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place."]}
{"question": "what payment methods do you accept ?", "answer": "we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "id": "7f844db6532e2b7b856c8dfa7bd62681", "domain": "zeitholzwatches.eu", "domain_index": 0, "negative": "thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "candidates": ["we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "it takes between 2 to 6 working days", "you receive a two-year guarantee on all our products.", "we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", "1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", " to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.", "wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place."]}
{"question": "how do i become zeitholz b2b partner, affiliate or influencer ?", "answer": "thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "id": "6aa16961fc6d64c816c6fb3d9f1bff30", "domain": "zeitholzwatches.eu", "domain_index": 0, "negative": "batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "candidates": ["thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "it takes between 2 to 6 working days", "you receive a two-year guarantee on all our products.", "we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", "1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", " to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.", "wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place."]}
{"question": "how long does the battery last and how do i change the battery ?", "answer": "batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "id": "9c98acef8f146a3ca7787f0c7b4aa774", "domain": "zeitholzwatches.eu", "domain_index": 0, "negative": "all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "candidates": ["batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "it takes between 2 to 6 working days", "you receive a two-year guarantee on all our products.", "we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", "1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", " to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.", "wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place."]}
{"question": "are the watches waterproof?", "answer": "all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "id": "9790097591c3bc34e9f11b240cf500cf", "domain": "zeitholzwatches.eu", "domain_index": 0, "negative": "wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "candidates": ["all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "it takes between 2 to 6 working days", "you receive a two-year guarantee on all our products.", "we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", "1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", " to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.", "wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place."]}
{"question": "how do i adjust strap, and remove or add strap links ?", "answer": "wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "id": "2e36035adba6665dbfc2f840eb30632e", "domain": "zeitholzwatches.eu", "domain_index": 0, "negative": "1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", "candidates": ["wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "it takes between 2 to 6 working days", "you receive a two-year guarantee on all our products.", "we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", "1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", " to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.", "wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place."]}
{"question": "do's", "answer": "1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", "id": "796d185cbb96d19f7c182002b23736f8", "domain": "zeitholzwatches.eu", "domain_index": 0, "negative": "1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", "candidates": ["1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", "it takes between 2 to 6 working days", "you receive a two-year guarantee on all our products.", "we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", " to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.", "wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place."]}
{"question": "don'ts", "answer": "1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", "id": "f7cb97560aca674542f6a09456ebdd88", "domain": "zeitholzwatches.eu", "domain_index": 0, "negative": " to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "candidates": ["1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", "it takes between 2 to 6 working days", "you receive a two-year guarantee on all our products.", "we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", " to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.", "wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place."]}
{"question": "sudden shocks or impacts", "answer": " to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "id": "6a2bcbd3507e59d82bc1f6b2c4573ff2", "domain": "zeitholzwatches.eu", "domain_index": 0, "negative": "moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "candidates": [" to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "it takes between 2 to 6 working days", "you receive a two-year guarantee on all our products.", "we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", "1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", "moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.", "wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place."]}
{"question": "extreme temperatures", "answer": "moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "id": "771b3fd7e3f3fefee2817746c1fa5e0a", "domain": "zeitholzwatches.eu", "domain_index": 0, "negative": "mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "candidates": ["moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "it takes between 2 to 6 working days", "you receive a two-year guarantee on all our products.", "we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", "1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", " to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.", "wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place."]}
{"question": "magnetic fields", "answer": "mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "id": "38487ca0768e55302dde83bd44a6a72f", "domain": "zeitholzwatches.eu", "domain_index": 0, "negative": "when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.", "candidates": ["mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "it takes between 2 to 6 working days", "you receive a two-year guarantee on all our products.", "we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", "1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", " to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.", "wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place."]}
{"question": "chemicals", "answer": "when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.", "id": "66721381f7fd0abaab7e2b08fc7772b9", "domain": "zeitholzwatches.eu", "domain_index": 0, "negative": "wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place.", "candidates": ["when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch.", "it takes between 2 to 6 working days", "you receive a two-year guarantee on all our products.", "we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", "1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", " to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place."]}
{"question": "cleaning and storage", "answer": "wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place.", "id": "e6faeed99f56cd441eaaf4647303b7a2", "domain": "zeitholzwatches.eu", "domain_index": 0, "negative": "it takes between 2 to 6 working days", "candidates": ["wipe off moisture, sweat or dirt with a soft, dry cloth after removing if from the wrist to increase the durability of the case, gaskets and straps. store the watch in the watch box, and in a cool, dry place.", "it takes between 2 to 6 working days", "you receive a two-year guarantee on all our products.", "we always want to maintain high standards and provide the best quality. as all our products are handmade, errors can occur in rare cases.\nwe always want to help our customers quickly, please contact our support team and we will take care of you immediately.", "we accept all major credit cards, paypal and bank transfers. we do not accept cash of checks.", "thank you for your interest in entering into a partnership with us. please contact our team to coordinate all further details.", "batteries should last for up to three years. if your watch needs a new battery, please change the battery immediately as dead cells may damage the movement. simply unscrew the back of the case and replace the old battery with a new one.", "all zeitholz watches are splash proof and suitable for daily life and use. due to the nature of the natural materials used in these watches, such as wood and leather, zeitholz watches should not be submerged in water. zeitholz watches are resistant to splashes and minimal water exposure due to light rain, hand-washing, etc. do do wear your watch in a steam bath or sauna. showering, bathing, swimming and diving are not recommended. always wipe your watch dry with a soft, dry cloth immediately after exposure to water.", "wood is a delicate natural material. when following these steps, take care to avoid damaging your watch due to rough handling. you can take your watch to a specialist to help with the strap adjustment if needed.\n1. to remove a watch link you will need the watch link removal tool provided in the box with your watch.\n2. locate the side of the links where the pin-head appears indented. this is the side that the pin needs to be pushed from. do not push the pin on the flat-head side. choose the indented side.\n3. place the strap into the tool with the indented pin-head facing the screw. turn the tool head clockwise until it pops the pin out the other side.\n4. remove the pin and separate the wooden links.\n5. repeat the steps above to remove the total number of links you need to take out for the correct strap size.\n6. to re-attach the watch strap back together, join the links, align the pin holes and put a pin back through the hole.\n7. if necessary, use the tool to gently push or screw the pin fully into the pin hole to secure.\nyou can also check our video about how to adjust the wooden strap.", "1. keep your watch clean with a soft non-abrasive cloth. wipe off your watch periodically to remove dust, dirt, moisture and perspiration.\n2. ensure that the crown, which is used to change the hands/date, is properly pushed in and/ or screwed at all times. this prevents penetration by water or dust.", "1. don't use chemicals such as perfumes, spirits or petroleum products on the watch as these may damage the seals, straps or case.\n2. take care to avoid abrasions as persistent scratching may eventually affect the case and straps.\n3. remove your watch if you are about to undertake heavy physical work.\n4. avoid subjecting your watch to rapid changes in temperature or extreme heat or cold.\n5. when not being worn, keep your watch in its box and in a cool dry place.", " to your watch may result in possible damage to the case, dial, hands, bands, movement, crystal, as well as void your warranty. take care to avoid strong shocks such as dropping on hard surfaces as a watch is a sensitive precision instrument.", "moisture and extreme changes in temperature, and temperatures above 60°c/140°f and below 0°c/32°f can affect timekeeping and water resistance in most watches. make sure to store your watch in a cool dry place, and refrain from leaving it somewhere like on a car dashboard where the watch might overheat.", "mechanical watches can be adversely affected by magnetism. watches exposed to items containing a magnet can and will cause affected watches to run incorrectly. the watch may gain or lose time, or even stop. avoid leaving your watch on or close to magnetic objects. magnets are found in speakers, computers, televisions, magnetic hooks on refrigerators, etc. one of the most common magnetic objects is the cell phone.", "when cleaning your watch, avoid using solvents or  (i.e. benzine, thinner, bleach). this may result in deterioration of the watch or a change in the colour of the case or straps. direct contact with other , such as cosmetics, perfumes, detergents, etc. may cause damage to case, gaskets and straps of a watch."]}
{"question": "is breakfast included?", "answer": "no, no breakfast included but there are plenty of very nice breakfast places close by.", "id": "69513cd2935a7ebf081a7f0be4a5bf62", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "candidates": ["no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "does the resort have a bar or restaurant?", "answer": "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "id": "fa9a6ad6dab4573d2ddf05cb1dad14cb", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "candidates": ["no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "is there coffee and tea in the rooms?", "answer": "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "id": "41a53cf0cbe7e29e170e6ec93672304e", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "candidates": ["there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "is the resort beachfront?", "answer": "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "id": "9edc3ab2b5d42551e30221295473f16f", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "the resort is located in holmes beach.", "candidates": ["yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "what beach is the resort on?", "answer": "the resort is located in holmes beach.", "id": "878c929c973d0cd6aeacaf79655d2e26", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "rooms 101 and 201 are the accommodations closest to the beach.", "candidates": ["the resort is located in holmes beach.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "which units are closest to the beach?", "answer": "rooms 101 and 201 are the accommodations closest to the beach.", "id": "30812bd2b58cc35ea38a1d8ad080f743", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "candidates": ["rooms 101 and 201 are the accommodations closest to the beach.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "are there bikes at the resort or where can we rent them?", "answer": "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "id": "51c44e1f8a639d5adb5aa30b08b58b8f", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "candidates": ["no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "are there laundry facilities at the resort?", "answer": "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "id": "964bba52c804284a06985133917fb71b", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "nyes, our resort-style pool is heated and there is also a hot tub.", "candidates": ["no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "is the pool heated?", "answer": "nyes, our resort-style pool is heated and there is also a hot tub.", "id": "8ae96a6dd6e9fa3f2aaec3cac41bd954", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "candidates": ["nyes, our resort-style pool is heated and there is also a hot tub.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "is there an elevator?", "answer": "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "id": "78090b1d40074242364b58b094510981", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "check-in is at 4 p.m. and check-out is at 10 a.m.", "candidates": ["no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "what time is check-in and check-out?", "answer": "check-in is at 4 p.m. and check-out is at 10 a.m.", "id": "31972756707933461318e0b3fdf8cdf7", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "candidates": ["check-in is at 4 p.m. and check-out is at 10 a.m.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "can we have a late check-out or early check-in?", "answer": "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "id": "2fbec32c745245023b6904c057b9a806", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "yes, beach loungers and umbrellas are provided.", "candidates": ["we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "are beach chairs and umbrellas provided?", "answer": "yes, beach loungers and umbrellas are provided.", "id": "ab9a822353e26970d5be329846b2d67e", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "no, unfortunately, we are not allowed to park any type of trailer on the property.", "candidates": ["yes, beach loungers and umbrellas are provided.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "can i park a boat trailer at the resort?", "answer": "no, unfortunately, we are not allowed to park any type of trailer on the property.", "id": "fd9ae71418e2ae60f0b5196a34c50e8d", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "candidates": ["no, unfortunately, we are not allowed to park any type of trailer on the property.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "can i bring more than one car? can i have a guest parking pass?", "answer": "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "id": "6178d46b52c5acc6f7468c94934e1e56", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "candidates": ["yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "is the resort kid-friendly?", "answer": "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "id": "cc692467a3c03426c8e99e027edd588b", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "candidates": ["yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "is the resort pet-friendly?", "answer": "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "id": "0cf9f6b42d0117106b2409b4283b51ba", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "the closest trolley location to take you south is on the left side of the entrance to the resort.", "candidates": ["no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "the closest trolley location to take you south is on the left side of the entrance to the resort.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "where is the closest trolley location?", "answer": "the closest trolley location to take you south is on the left side of the entrance to the resort.", "id": "81f6e8d7f11456026d680efde1abbf2d", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast.", "candidates": ["the closest trolley location to take you south is on the left side of the entrance to the resort.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast."]}
{"question": "nearest restaurants within walking distance to the resort?", "answer": "beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast.", "id": "71f0a0ca37ce811d3a5e79e485cf0e88", "domain": "theannamariabeachresort.com", "domain_index": 0, "negative": "no, no breakfast included but there are plenty of very nice breakfast places close by.", "candidates": ["beach bistro is the closest restaurant and is located on the beach, so you get great views while you eat! we also suggest heading to marina drive, where you can find the island grill, duffey's tavern, the ugly grouper, and the feast.", "no, no breakfast included but there are plenty of very nice breakfast places close by.", "no, unfortunately, our resort does not have a bar or restaurant but there is a wide variety of great bars and restaurants on the island within walking distance. find the closest bars here.", "there is a keurig coffee maker in every room and we provide fresh coffee pods every day in either regular or decaffeinated. unfortunately, we do not provide tea in the rooms.", "yes! in fact, our resort is closest to the water due to it being a historic building. decades ago building codes allowed structures to be constructed closer than they are today.", "the resort is located in holmes beach.", "rooms 101 and 201 are the accommodations closest to the beach.", "no, we don’t have bikes on site but you can contact ami adventure rentals to get them delivered to the resort for your convenience.", "no, but there is a laundromat at island shopping center, 5400 marina dr b, holmes beach, fl 34217, less than 5 minutes from the resort.", "nyes, our resort-style pool is heated and there is also a hot tub.", "no, unfortunately, there is no elevator. our boutique motel is only 2 floors, and our ground floor rooms are easily accessible.", "check-in is at 4 p.m. and check-out is at 10 a.m.", "we try our best to give our guests late check-outs or early check-ins but it depends on occupation and availability so we cannot guarantee them. you are welcome to inquire about them at the front desk before or during your stay.", "yes, beach loungers and umbrellas are provided.", "no, unfortunately, we are not allowed to park any type of trailer on the property.", "yunfortunately, we only allow 1 car per room since we are a smaller hotel and our parking area is limited. if possible we can provide guest parking passes on occasions but they are not guaranteed.", "yes, you are welcome to bring your whole family to enjoy! kids love the pool area and the oversized chess set.", "no, but there are local businesses that will board your pet for a fee. we suggest our friends at barksbnb further north on anna maria island.", "the closest trolley location to take you south is on the left side of the entrance to the resort."]}
{"question": "How Can I Save My Cart?", "answer": "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "id": "23cfe6cc92d1f9fe3dc7c723970ea7ab", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "candidates": ["In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Items must be in their original strung and unaltered condition in order to be returned.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "Why Can I Not Apply a Discount Code or Wholesale?", "answer": "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "id": "cb3ae149fdbbd97c14d92060eca98db0", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "candidates": ["Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Items must be in their original strung and unaltered condition in order to be returned.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "What Are Loyalty Rewards Points?", "answer": "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "id": "78771d0bbd039d56a75c2888da61960e", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "candidates": ["When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Items must be in their original strung and unaltered condition in order to be returned.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "Can I Use Multiple Discounts?", "answer": "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "id": "d82e46b43fcf3811d2ba85f8f70d6a0b", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "candidates": ["You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Items must be in their original strung and unaltered condition in order to be returned.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "How Do I Take Care of Metal Beads?", "answer": "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "id": "8a89b5110f1eaa3fc2cc383877ed5c49", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "candidates": ["Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Items must be in their original strung and unaltered condition in order to be returned.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "How Do I Take Care of Opals, Pearls, or Coral?", "answer": "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "id": "132c57713b912d81793a4cb5f95efdc3", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "candidates": ["Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Items must be in their original strung and unaltered condition in order to be returned.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "What are Inclusions or Feathering in a Gemstone?", "answer": "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "id": "7f2f19c11ecf7f125d746f2e618e22b8", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "candidates": ["Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Items must be in their original strung and unaltered condition in order to be returned.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "What are the Bead Hole Sizes?", "answer": "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "id": "234f7652777220bb348e270069aaa796", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "candidates": ["Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Items must be in their original strung and unaltered condition in order to be returned.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "What is Your Return Policy?", "answer": "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "id": "6e69d1c2d5c29c1a43c396bc471cbf18", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "candidates": ["We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Items must be in their original strung and unaltered condition in order to be returned.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "What if My Item(s) are Damaged or Short?", "answer": "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "id": "84df100657f4a135d8cfc969ebad6090", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "candidates": ["Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Items must be in their original strung and unaltered condition in order to be returned.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "Why Can I Not Return Chain?", "answer": "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "id": "c69182e49eab26671bcc463b0e024b75", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "Items must be in their original strung and unaltered condition in order to be returned.", "candidates": ["We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "Items must be in their original strung and unaltered condition in order to be returned.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "Can I Return my Beads if I Already Unstrung Them?", "answer": "Items must be in their original strung and unaltered condition in order to be returned.", "id": "afe6ce05cf184d9bb348c3f8bb15d0f7", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "candidates": ["Items must be in their original strung and unaltered condition in order to be returned.", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "How or When Will I be Refunded for My Return?", "answer": "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "id": "979662d7cb19335619a5cecd06ac424b", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "candidates": ["Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Items must be in their original strung and unaltered condition in order to be returned.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "What is Your Address?", "answer": "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "id": "dd0b09a2681147e093291e04c44a4a5e", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "candidates": ["BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Items must be in their original strung and unaltered condition in order to be returned.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "Do You Offer Free Shipping?", "answer": "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "id": "9b50db65ab222b566a11f99b61fb9afc", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "candidates": ["U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Items must be in their original strung and unaltered condition in order to be returned.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "How Much Will My Shipping Cost?", "answer": "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "id": "5bc4521e21d1e936586f7c1dd39d5c68", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "candidates": ["Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Items must be in their original strung and unaltered condition in order to be returned.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "What if My Package is Lost or Undelivered?", "answer": "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "id": "26b0ece8b9cd4cdc62122a87c06a7ce8", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday.", "candidates": ["If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Items must be in their original strung and unaltered condition in order to be returned.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday."]}
{"question": "When Will My Order Ship?", "answer": "The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday.", "id": "c3641dfd3de9abe07243e6133b5a8fa4", "domain": "beadsofcambay.com", "domain_index": 0, "negative": "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "candidates": ["The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday.", "In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.", "Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.", "When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. \nTo Manage your Points:\nTo see your total points, view them under \"Points Summary\" in your account.\nTo see a detailed breakdown of your points, look for \"My Points and Rewards\" in your account. This will provide information on all of your earned points.\nTo Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.\nTo Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)\nHow to Earn Even More Points with \"Refer a Friend\":\nEarn 50 points when your referred friend creates an account.\nEarn 100 points when your referred friend places an order.\nEarn 20 points when your referred friend places additional orders.", "You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.", "Most of our Metal Beads come with an \"e-Coating\" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who  \nprefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade \"Tarnish Removal Solution\" on the metal beads only. If the beads are in a finished piece of jewelry then a   \nsolution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an \"anti-Tarnish\" pouch or anti-tarnish strip to diminish the oxidation.", "Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is \"Last On, First Off\" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtightsoft fabric pouch   \nto avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing  \nyou with heirloom quality organic beads.", "Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.", "Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to   \n0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.", "We offer a \"No Hassle\" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.", "Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.", "We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.", "Items must be in their original strung and unaltered condition in order to be returned.", "Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected.\nTransactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)\nPlease note: Your financial institution may pose the refund to your account within 2 to 10 business days.", "BEADSOFCAMBAY.COM \nRETURNS DEPARTMENT \n3865 LAWRENCEVILLE HWY, \nSUITE 107 LAWRENCEVILLE,\nGA 30044", "U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.", "Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.", "If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility."]}
{"question": "what is the difference between method validation, method qualification and system suitability testing (sst)?", "answer": "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "id": "904a3509409b06d239ee194e1205ba5e", "domain": "biophorum.com", "domain_index": 0, "negative": "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "candidates": ["method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what parameters should be included in the method qualification?", "answer": "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "id": "f6bd6a8ff5796dacb070f94058008c5d", "domain": "biophorum.com", "domain_index": 0, "negative": "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "candidates": ["for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what parameters should be included in sst?", "answer": "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "id": "e95835db6c2db940f81be46c290b7976", "domain": "biophorum.com", "domain_index": 0, "negative": "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "candidates": ["for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what standards are recommended to be used for the different methods?", "answer": "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "id": "89a4afb2d555f78ed65ee7781c089522", "domain": "biophorum.com", "domain_index": 0, "negative": "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "candidates": ["hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "why does the biophorum protocol list recommended standards?", "answer": "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "id": "66ac2a803b9fbd6a8fe6e0683e939d5a", "domain": "biophorum.com", "domain_index": 0, "negative": "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "candidates": ["the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "is it mandatory to use the suggested standards and method conditions in the biophorum protocol?", "answer": "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "id": "790c74b0cca41622671fb8fcb4ec6124", "domain": "biophorum.com", "domain_index": 0, "negative": "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "candidates": ["it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "how can we compare data from different laboratories when the column is not exactly the same or determinant parameters not harmonized?", "answer": "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "id": "83c46240ca32cb5bbc8ba7b72131e454", "domain": "biophorum.com", "domain_index": 0, "negative": "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "candidates": ["we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "why are the method parameter requirements not more detailed?", "answer": "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "id": "d77494ef5a0b2b33c3b2538c374a0a66", "domain": "biophorum.com", "domain_index": 0, "negative": "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "candidates": ["we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what approaches are acceptable for the quantitation of extractables?", "answer": "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "id": "aca94cd04e0292057debb706d7473a5e", "domain": "biophorum.com", "domain_index": 0, "negative": "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "candidates": ["the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what approaches are acceptable for peak selection?", "answer": "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "id": "5dab10a41f84d6d54394d12b3cbd1c2f", "domain": "biophorum.com", "domain_index": 0, "negative": "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "candidates": ["the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what approaches are acceptable for setting a peak reporting threshold?", "answer": "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "id": "1571c7cf1872c26d6a11f55c24a7518a", "domain": "biophorum.com", "domain_index": 0, "negative": "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "candidates": ["the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what nomenclature of compound names should be used?", "answer": "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "id": "5ca4587c8d65fbd9bd5cc51242b0af91", "domain": "biophorum.com", "domain_index": 0, "negative": "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "candidates": ["each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "how should unknowns be reported?", "answer": "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "id": "1b72cf0c291de81f77ebc05e4cf7a373", "domain": "biophorum.com", "domain_index": 0, "negative": "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "candidates": ["it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "is inductively couple plasma mass spectrometry (icp-ms)-analysis required for all time points?", "answer": "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "id": "58d345756658c440f4cc40c52c03574b", "domain": "biophorum.com", "domain_index": 0, "negative": "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "candidates": ["it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "is icp-ms analysis required for all solvents?", "answer": "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "id": "c2f6623153091334663aec0c8be2b8dc", "domain": "biophorum.com", "domain_index": 0, "negative": "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "candidates": ["icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "is there a reporting threshold for elements?", "answer": "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "id": "acc9cc2167d2cf76bdd8a8afe9fa9956", "domain": "biophorum.com", "domain_index": 0, "negative": "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "candidates": ["20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what is the recommendation when an end-user asks for an analysis not mentioned in either the biophorum protocol or the subsequent standard user requirements?", "answer": "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "id": "4c6b2796490a26d0c7ec0a34dbdc31b2", "domain": "biophorum.com", "domain_index": 0, "negative": "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "candidates": ["additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "will a user pay for extractables testing if the request falls outside of the biophorum protocol?", "answer": "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "id": "83cff6804be1387bfacc72da252b97d8", "domain": "biophorum.com", "domain_index": 0, "negative": "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "candidates": ["exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "why are no pure organic extraction solvents included in the biophorum protocol published in 2014?", "answer": "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "id": "ce521888e5b6b1ed2e8eeb10ea70456b", "domain": "biophorum.com", "domain_index": 0, "negative": "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "candidates": ["an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what are the recommendations regarding the liquid/liquid extraction (lle) method?", "answer": "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "id": "0d36a844cfdfe5dafd53f6e1eccf8d7b", "domain": "biophorum.com", "domain_index": 0, "negative": "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "candidates": ["the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what are the recommendations for the storage of collected extracts?", "answer": "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "id": "70b0f3e44731e985b7b409ce61d532ff", "domain": "biophorum.com", "domain_index": 0, "negative": "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "candidates": ["refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "will there be periodic faq updates detailing all the questions and answers posed on the biophorum protocol.", "answer": "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "id": "0f51377812c0b62e706de38387377649", "domain": "biophorum.com", "domain_index": 0, "negative": "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "candidates": ["yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what report format is suitable for an assembly, where there is one extractables study for each component?", "answer": "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "id": "e6a22968963a335b0286291bd0bdb3ff", "domain": "biophorum.com", "domain_index": 0, "negative": "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "candidates": ["the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "is it up to the sus supplier/integrator to collect extractables data from each component manufacturer for each component in a system and provide to an end-user? can an integrator ask a component manufacturer to send extractables information directly to an end-user if the component manufacturer is unwilling to disclose their data to another supplier/an integrator?", "answer": "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "id": "ba5b81eb42d20fd187f5f597a4438a02", "domain": "biophorum.com", "domain_index": 0, "negative": "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "candidates": ["the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what is the expectation about the quality sign-off of extractables data?", "answer": "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "id": "d5d82af3a5488e01dc3b49d5464cd213", "domain": "biophorum.com", "domain_index": 0, "negative": "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "candidates": ["the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what is the definition of a component family?", "answer": "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "id": "659b0457040e9c7ccf8863124d670e6f", "domain": "biophorum.com", "domain_index": 0, "negative": "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "candidates": ["for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what is the recommended study design for bags?", "answer": "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "id": "574b981cdf25a56c5ffe2a3eeaae21fa", "domain": "biophorum.com", "domain_index": 0, "negative": "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "candidates": ["bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what is the recommended study design for tubing?", "answer": "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "id": "b7cf676ae8b287678d59e04ce89ca2e2", "domain": "biophorum.com", "domain_index": 0, "negative": "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "candidates": ["for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "do you have to create a separate study to account for welding of tubing?", "answer": "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "id": "018b71f2a80b4cd15bd69d9d5bea4ee1", "domain": "biophorum.com", "domain_index": 0, "negative": "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "candidates": ["the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what is the recommended study design for aseptic connectors?", "answer": "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "id": "9ca045c1a2bcd1e8db945a89bfd13619", "domain": "biophorum.com", "domain_index": 0, "negative": "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "candidates": ["for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what is the recommended study design for sensors?", "answer": "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "id": "aa967fa72cc796850a9f6ac4354dd439", "domain": "biophorum.com", "domain_index": 0, "negative": "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "candidates": ["the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what is the recommended study design for chromatography columns?", "answer": "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "id": "0cc591cf91bf64fbe66c00128d74190a", "domain": "biophorum.com", "domain_index": 0, "negative": "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "candidates": ["chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what is the recommendation regarding depth filters?", "answer": "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "id": "82c14b8cd80a112ea0e511bf9f1ecde4", "domain": "biophorum.com", "domain_index": 0, "negative": "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "candidates": ["only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what is the recommended study design for: perfusion processes, gene and cell therapy processes, antibody drug conjugate (adc) processes", "answer": "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "id": "56427aad02f4f3ced822efa1cb336c22", "domain": "biophorum.com", "domain_index": 0, "negative": "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "candidates": ["these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "why is the target surface area to volume ratio requirement 1:1 for filters but 6:1 for all other components?", "answer": "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "id": "87413cafaa9a229de8d9c2200d13e56f", "domain": "biophorum.com", "domain_index": 0, "negative": "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "candidates": ["the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "is it mandatory to include two lots in a study?", "answer": "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "id": "1094d3e08967d93e5bec82701ce4aa2a", "domain": "biophorum.com", "domain_index": 0, "negative": "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "candidates": ["yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what gamma irradiation dose should be applied for sus components intended for extractables testing after gamma?", "answer": "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "id": "518485b913d658a49c582a9a33501ce6", "domain": "biophorum.com", "domain_index": 0, "negative": "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "candidates": ["the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "what is the maximum allowed time between gamma irradiation and initiation of extraction?", "answer": "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "id": "fd968f009221b14a77174c672b55af3d", "domain": "biophorum.com", "domain_index": 0, "negative": "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "candidates": ["according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "is inverse staggering of extraction starts allowed?", "answer": "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "id": "c452a680b8d4570fb0bb4d557855b3d3", "domain": "biophorum.com", "domain_index": 0, "negative": "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion.", "candidates": ["inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion."]}
{"question": "is the staggering of gamma allowed?", "answer": "it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion.", "id": "d8f2f715868404b0f07207c6b61ee0e5", "domain": "biophorum.com", "domain_index": 0, "negative": "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "candidates": ["it is recommended to gamma irradiate all test items in a single gamma run.\r\nthe staggering of gamma is when a lot is split up to be gamma irradiated on multiple dates, e.g. the components for t70 days extraction are gamma irradiated on one occasion and the components for t1 and t21 days extraction are gamma irradiated on a later occasion. this is to be able to collect and analyze all extracts on one occasion, while still fulfilling the requirement of the maximum time from gamma date to extraction initiation. this approach is allowed as long as the gamma dose received on the second occasion is comparable to the dose received on the first occasion.", "method validation means full validation as per ich q2 guidelines.\nmethods for targeted leachables studies need to be validated, i.e. the method is validated for a specific compound in a specified matrix.\nmethods for extractables screening studies need to be qualified. \nqualification involves the application of a subset of the parameters listed in the ich q2 guidelines to a model compound/standard. the method is then applied to a variety of compounds in a variety of matrixes.\nsst is used to verify that the chromatographic system is adequate for the intended analysis.", "for specified standard(s):\r\nprecision – repeatability\naccuracy – spike recovery\nlimit of detection (lod).\nit is sufficient to include one matrix in the method qualification, except for the lod/limit of quantification (loq), which should be determined in all four extraction solvents (50% ethanol, 0.5 n naoh, 0.1 m h3po4, water). it is recommended to use 50% ethanol as a matrix in the qualification of gas chromatography-mass spectrometry (gc-ms) and liquid chromatography mass spectrometry (lc-ms), and water in the qualification of headspace gas chromatography mass spectrometry (hs-gc-ms).", "for specified standard(s):\r\nprecision – replicate injections (n=6)\nsensitivity, e.g. by running a standard of concentration close to loq\nretention time.\nsst standards are prepared in a solvent suitable for the analysis.\r\ntwo separate sst samples may be prepared: one spiked at a higher concentration (e.g. 1ppm) to assess specificity and precision, and one spiked at a concentration close to loq to assess sensitivity. alternatively, additional compound(s) can be spiked at a low concentration to the high-spike sst sample to assess sensitivity. another option is to use a high-concentration spike sst, e.g. 1ppm, and set a relevant signal-to-noise (s/n) ratio requirement to assess sensitivity.\r\nretention time can be a good indicator of system performance. no pass criteria are given for retention time. noting the retention time of the recommended standards also facilitates a comparison between laboratories of chromatographic range", "hs-gc-ms:\r\ntoluene\nmethylethyl ketone (mek)\noctamethylcyclotetrasiloxane\ntoluene-d8 (internal standard).\ngc-ms:\r\nn-octane (and/or eicosane)\nbutylated hydroxytoluene(bht)\nphenanthrene-d10 (internal standard).\nlc-uv:\r\nbisphenol a (bpa)\nirganox 1010\nlc-ms:\r\na relevant standard of your choice to verify ms sensitivity.\nnote: in the best practices guide for evaluating leachables risk from polymeric single-use systems in biompharmaceutical manufacturing, a modified set of recommended standards was published, compared to standardized extractables testing protocol for single-use systems in biomanufacturing published in 2014 (biophorum protocol)methanol was replaced by toluene and n-octane was replaced by eicosane. this has been implemented in the revised recommendations from biophorum on extractables testing of biomanufacturing equipment.\r\nthe sst requirements for lc-uv-ms are specified for ultraviolet (uv) detection. it is, however, recommended to use relevant compounds of your own choice to verify the ms performance, as bisphenol a and irganox 1010 may not ionize efficiently in all four mass spectrometry detection modes.", "the biophorum protocol includes recommended standards to facilitate the comparison between laboratories. sensitivity is evaluated by comparing the lod of the recommended standards. the chromatographic range is evaluated by comparing the relative retention times of the recommended standards.\r\nthe method qualification can be documented in the methods tab in the biophorum extractables data summary (beds) spreadsheet template, in a separate section in the extractables test report or a standalone document. chromatograms of the sst standard should be made available on request. link to beds", "it is not mandatory to use the recommended standards and conditions. however, use of the recommendations facilitates comparison between laboratories.", "we have included recommended standards to demonstrate similar chromatographic range using different columns and instruments. the widest chromatographic range is desired. that is also the reason for specifying the standards. in addition, the relative retention compared to known standards can be assessed for identified (even tentatively) compounds.", "we do not want to be too rigid since many laboratories have an acceptable methodology, but we want to include enough detail to ensure acceptable results are obtained.", "the following two approaches are commonly used for quantitation of extractables:\r\n+ approach 1: an external authentic compound is used in a one-point calibration curve or a multi-point calibration curve. if an authentic compound is not available, a surrogate compound can be used\n+ approach 2: an internal standard is added to the sample. relative response factors are then used for the quantitation of the extractable compounds. the relative response versus the internal standard is determined for each extractable compound in a separate experiment by using an authentic compound of each compound. if an authentic compound is not available, a surrogate compound of a similar structure can be used. if the structure of the extractable is unknown, an assumption can be made that the response of the unknown extractable is identical to the response of the internal standard, i.e. the relative response factor is assumed to be 1.", "the following approaches are commonly used for selecting peaks for reporting:\r\napproach 1: the total ion chromatogram or uv signal of the sample and the control are compared. the total ion chromatogram is commonly processed, e.g. into a base peak chromatogram before comparison\napproach 2: an algorithm is applied that automatically assigns peaks from individual/groups of ion traces in both samples and controls, which are then compared.\nan approach where the samples are only screened versus a pre-set list of target compounds is generally not acceptable.", "the following approaches are commonly used for setting a peak reporting threshold:\r\napproach 1: peaks fulfilling the area criteria of ≥3 times the control and equal to or higher than the area of an external standard of specified concentration\napproach 2: peaks fulfilling the area criteria of ≥3 times the control and ≥y% of an internal standard of specified concentration.\ny is selected based on the concentration and response of the internal standard and the analytical evaluation threshold (aet). the aet is related to the drug dosing, which is unknown. a general aet of 0.1µg/ml (ppm) is thus used in the biophorum protocol. this corresponds to a drug intake of ~10ml/day, which covers many drug products.", "each compound needs to be reported by it chemical abstracts services (cas) registry number, if available. it is recommended to use a descriptive chemical name. it does not have to conform to union of pure and applied chemistry (iupac) nomenclature. only using trade names is not recommended. to help the reader, trade names, etc. can be added in brackets after the chemical name.", "it is recommended to use a nomenclature of unknown 1, unknown 2, etc. to be able to distinguish between different unknowns. in the excel spreadsheet, each unknown will be associated with a method, retention time and semi-quantitative result. also, the highest masses need to be denoted. it is not mandatory to include chromatograms and spectra in the report. these should, however, be recorded and made available upon request.", "it is only required to record the results from the final extractables testing time point. it is optional to analyze samples from additional time points.", "icp-ms analysis is only required for water, 0.1m h3po4 and 0.5n naoh.", "20µg/l (ppb) was the recommended target specified in the extractables testing recommendations by biophorum published 2014, which may not be possible for all elements in all matrixes. data above the loq will be reported. in the summary tabe of the beds template only results ≥20 ppb are reported.", "additional tests may be requested by an end-user where they deem it necessary for their product/process. in such cases, it will be for the user and supplier to reach an agreement on this testing and the related funding.", "exceptions may arise from time to time. in these cases, an agreement should be reached between the single-use system (sus) supplier and the customer regarding costs, e.g. the request can be performed as a fee for service by the supplier.", "an extractable profile for pure organic solvent is sometimes overkill and not as representative of what is relevant to the processes, which biophorum members have been concerned with. therefore, using a pure organic solvent is not relevant and not needed for our applications.", "the biophorum protocol published 2014 recommends three extractions with dichloromethane (dcm) at 1:1 (volume/volume) ratio. it is allowed to alter volume ratios or the number of extraction cycles to reach sufficient spike recovery and lod of the standard(s) used in method qualification.\r\nthe volume of the combined dcm fractions will depend on the volume of extract used for lle thus, the recommendation from 2014 of evaporating down to ~1ml may not be applicable, depending on the starting volume. it is crucial not to evaporate to dryness, as compounds may be lost or not dissolve again. there is no need to reconstitute the concentrated extract to the original sample aliquot volume.\r\nthe selection of the extraction solvents was intended to encompass the widest range of potential extractables relevant to our processes (following the 80/20 approach). the extractable profiles of the solvents are selected to overlap to ensure this coverage is thorough. therefore, we acknowledge that there are some compounds whose extraction efficiency is improved by ph adjustments to the extraction solvents. however, since the goal is to gain a complete picture of the extractables via all of the solvents and time points, the loss of efficiency in one solvent condition is compensated with a more complete picture by the other solvents. if a laboratory prefers to ph adjust, then that is fine and should be specified within the report. if there are specific extractables that a company expects to be present and are known to require ph adjustment, then we support this approach as long as the adjustment and rationale are detailed in the report.", "refrigeration may be good for the short-term storage of samples. sample containers should be inert glass, teflon or stainless steel.\r\nwe also recognize that the sample storage issue is important, with many opinions. it is always a point of consideration because the ideal would be real-time analysis but that is not practical. we can see the scientific justification for both freezing and storage at 2–8°c. precipitation and phase separation are risks when freezing extracts, but storage at 2–8°c may lead to the degradation of extractables (oxidation/hydrolysis, etc.) or loss of volatiles.\r\nour baseline is that, barring a perfect solution, we leave it to the analytical laboratories to justify their approach as being reasonable.", "yes, the extractables team is forming a community of practice that will meet periodically to review feedback and questions that have arisen through the application of this recommended testing.", "the assembly product family information template lists components included in an assembly. this template is available on the biophorum website.\r\npreferably, one extractables report should be provided for each component in an assembly. the biophorum extractables data summary (beds) template is also available on the biophorum website.\r\nalternatively, extractables studies of several components can be merged into one report, if appropriate.", "the sus supplier(integrator is the direct interface with the end-user (i.e. the biopharmaceutical manufacturer) and, as such, is the primary supplier responsible for all aspects of quality for all components relating to the sus it is selling. this includes assembling the required information regarding the extractables test data in the standardized format identified in the biophorum protocol and the standard user requirements package sent to each sus supplier.\r\nwhen required, the sus suppliers need to have clear quality agreements in place with their own suppliers, stipulating the requirement for these data. the data can come from the component manufacturer to the sus manufacturer – the key point is that the data are provided.\r\nsharing customer names is not a standard business practice, as often biotech component manufacturers can be n-1 suppliers as well as competitors. biophorum recommends the ‘data pass-through’ approach whereby the component manufacturer works out an agreement for the primary supplier/integrator to be able to share relevant reports with the end-user purchaser (see biophorum website).  this is also consistent with approaches for other existing compendial requirements. in the event the component manufacturer is unwilling/unable to implement the pass-through approach for specific components, then the component manufacturer is expected to inform the integrator/primary supplier what datasets are available and how the primary customer/end-user can easily access.", "the bioprocessing industry is governed by cgxp whether performed internally by the component manufacturer or through an external contract research organization (cro), any data that are used to make quality decisions must meet minimum data integrity and traceability standards and are expected to be under oversight of a quality management system.  it is the expectation of biophorum member companies that data provided by suppliers is generated in such a way as to be compliant with these standards. while it is not necessary for data to be generated to cgxp, it is expected that the component manufacturer (i.e. study sponsor) takes ownership of the study design and review of the data. typically, this will require technical functional area input and oversight from the supplier’s quality unit.\r\nfor clarity, where a third party (such as a cro) has performed extractables testing, it is not sufficient for its report to simply be passed along to the end-user. information related to the specific component tested and study design should be reported in the standard biophorum extractables data summary (beds) format and be under control of the component manufacturer’s quality management system.", "for a component, a family is a range of components manufactured from the same materials using the same manufacturing process at the same manufacturer but may be of different sizes/shapes. an example is polypropylene connectors molded into different shapes (e.g. l, t or y) from the same resin. another example is silicone tubing where the family may be platinum-cured silicone tubing of varying internal diameter measurements. platinum-cured silicone tubing manufactured by a different manufacturer is not part of the family nor is peroxide-cured silicone tubing. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on surface area (or weight).\r\nfor filters, a component family can be defined as filters of different sizes manufactured from the same filter membrane type and raw materials in the housing and connectors. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the surface area. this is a simplified conversion model, as extractables originating from the housing and connectors are not related to the membrane surface area and thereby scale differently.\r\nfor sensors and valves, a component family is a range of components manufactured from the same materials of construction but in different proportions or different sizes/shapes. the experimentally obtained extractables data can be applied to other components in the family by a conversion factor based on the total surface area of fluid-contacting parts or weight, as appropriate. this is a simplified conversion model, as extractables originating from the different sub-components scale differently.\r\nfor bags, the preferred study design is to test each component of the bag assembly individually (e.g. film, ports, tubing, impeller, sensors, filters, etc.).\r\nsimilar to a component family, an assembly family can be defined. a bag assembly family is a set of bags manufactured from the same components but in different ratios. examples are bags that differ in size, number of ports or length of attached tubing. the extractables profile for the assembled bag will be obtained by combining the extractables data for each component.\r\nalternatively, if an assembled bag was tested as a representative of an assembly family, the experimentally obtained extractables data can be applied to other bag assemblies in the product family by a conversion factor based on the film surface area. this is a simplified conversion model, as extractables originating from the other components are not related to the film surface area.\r\nfor chromatography columns, the preferred study design is coupons of each material. a column-assembly family is a set of columns manufactured from the same materials of construction but in different sizes/ratios.\r\nalternatively, if a column was tested as an assembly, the experimentally obtained extractables data can be applied to other columns in the assembly family by a conversion factor based on the surface area of the main fluid-contacting part(s). this is a simplified conversion model, as the ratio between materials varies with column size.", "bags are assemblies that, besides the film, also include components such as ports, tubing, connectors, filters, sensors and impellers, which all are listed as separate test items in the biophorum protocolthus, it is preferred to test the film and the other bag components separately. impellers may be difficult to scale down and it is thus recommended to test the individual impeller materials separately in the format of coupons.\r\nvent filters are not considered to be in fluid contact and do not need to be tested.\r\ntime points for film used in storage bags are t1, t21 and t70 days.\r\ntime points for film used in bioreactor and mixing bags are t1 and t21 days.", "for non-homogenous/non-symmetric tubing, only the inner surface should be exposed to the extraction solvent. the tubing thus has to be filled with an extraction solvent. for homogenous tubing, it is allowed to fully immerse the tubing in the extraction solvent.\r\nexpress the result as µg/cm2.\r\ntime points for tubing used on storage bags are t1, t21 and t70 days.\r\ntime points for tubing not intended to be used on storage bags (e.g. tubing in pumps or fluid-transfer kits) are t1 and t21 days.", "the general consensus is that the amount of surface area truly impacted by the weld is very small so as to be negligible to e/l profile. the welding process occur typically with the fluid squeezed away from the cutting and welding bend area. once it is cooled to room temperature, the surface area of the welded bend is very small in comparison to the overall surface area of the single-use system.", "for non-homogenous/non-symmetric connectors, only the inner surface should be exposed to the extraction solvent. the connectors thus have to be filled with extraction solvent. multiple connectors can be used and the extracts pooled before analysis.\r\nexpress the results as µg/cm2.", "the same sensor may be used with a wide range of tubing.\r\nthus, it is preferred to design the study to only reflect the extractables of the sensor.\r\nfor flow-through sensors, it will be necessary to use tubing to achieve enough volume for analysis as only the inner surface of the sensor is wetted. this requires a separate study setup of tubing to subtract the extractables associated with the tubing.\r\nexpress the results as µg/cm2. when there are no other sensors in the component family the results can be expressed as µg/sensor.", "chromatography columns are, in many cases, large and cannot be scaled down. thus, it is recommended to use coupons of each individual fluid-contacting material.\r\nalternatively, entire columns can be filled with an extraction solvent.", "only depth filters using polymeric media are in scope and can be tested according to the category ‘sterilizing-grade filters/process filters’ as depth filters are commonly used downstream and not only for clarification after cell culturing. filters using non-polymeric media, e.g. diatomaceous earth, are not in scope.", "these processes were out of scope when the biophorum protocol was developed. guidance for these and other processes will be given in the future.", "the reason for setting ≥1:1 as the target effective filtration area to volume ratio (efa/v) for filters is to allow for a higher volume of extraction solvent for recirculation.\r\nwe acknowledge that the target surface area to volume ratio (sa/v) of ≥6:1 is difficult to achieve for most test items. thus, it is accepted to use a lower sa/v than the target, as long as the sa/v arrived at is greater than the sa/v in the component’s intended use.", "yes.\r\npreferred is to include two separate extractions from components in the same family manufactured from two different resin lots.\r\nif this is not feasible, two separate extractions from two components in the same family manufactured from the same resin lot in two different manufacturing events can be used.\r\nif none of the above options are feasible, two extractions from one lot of component can be used.", "the requirement is that the gamma dose should fall within the upper 10 kgy of the dose range specification. however, many sterilization facilities have a regular dose window of 15 kgy. an acceptable option is then to allow the outcome to fall within 10 kgy from the upper specification limit, but also allow it to exceed the upper limit by ≤5 kgy (e.g. 40–55 kgy if the maximum-allowed dose is 40–50 kgy).\r\nan alternative approach is to use a gamma irradiator that has a tighter dose range, such as those typically used for dose audits and validations.", "according to the biophorum protocol published in 2014 the maximum time between gamma irradiation and initiation of extraction is five weeks, i.e. the extraction should start within five weeks from the gamma irradiation date. this is to avoid a loss of volatile extractables. we acknowledge this is a short timeframe in relation to shipping logistics and have revised the requirement to allow up to eight weeks from gamma date to initiation of extraction.", "inverse staggering of an extraction start is when, for example, the 21 days extraction is started on day 1 and the 24 hours extraction is started on day 20. all samples are then collected at the same time and analyzed on the same occasion.\r\nthis approach is allowed as long as the time from gamma to initiation of extraction start does not exceed eight weeks."]}
{"question": "What will you do to prepare my apartment before I move in?", "answer": "The apartment will be professionally cleaned and inspected prior to move-in.", "id": "4a92e3731e8dec07934b845c4c1141be", "domain": "altadavis.com", "domain_index": 0, "negative": "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "candidates": ["The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "Do I have to be present for a service technician to perform work?", "answer": "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "id": "45535192a0fcf6284bc58f6bb9f8d7d4", "domain": "altadavis.com", "domain_index": 0, "negative": "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "candidates": ["You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "The apartment will be professionally cleaned and inspected prior to move-in.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "Do you have on-site maintenance?", "answer": "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "id": "661d95b83a537f8d5616bd125495b929", "domain": "altadavis.com", "domain_index": 0, "negative": "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "candidates": ["We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "An item in my unit needs repair. How do I get help?", "answer": "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "id": "05090330175a298ae27f8399dd5003f3", "domain": "altadavis.com", "domain_index": 0, "negative": "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "candidates": ["You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "What happens if I am locked out?", "answer": "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "id": "51d917ff07494f90c26e0b1de1a6445d", "domain": "altadavis.com", "domain_index": 0, "negative": "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "candidates": ["If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "Is parking available?", "answer": "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "id": "1d52d86274ddffefada315a43571134d", "domain": "altadavis.com", "domain_index": 0, "negative": "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "candidates": ["Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "What amenities does the property offer?", "answer": "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "id": "b4efa054bc2bddb02e438f075bada27d", "domain": "altadavis.com", "domain_index": 0, "negative": "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "candidates": ["Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "During which time periods are the pools and decks available for use?", "answer": "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "id": "1e1985fb41ac2138a1a5b842b0c972e2", "domain": "altadavis.com", "domain_index": 0, "negative": "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "candidates": ["We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "Is your community pet friendly?", "answer": "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "id": "a33a2aa81d1cc158be14df0fa9555e65", "domain": "altadavis.com", "domain_index": 0, "negative": "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "candidates": ["We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "What appliances are standard?", "answer": "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "id": "4c8ef632a619929c97ca16ca9d6d4574", "domain": "altadavis.com", "domain_index": 0, "negative": "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "candidates": ["Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "Do you offer furnished apartments?", "answer": "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "id": "0f5b4ef4829ed7fa67facfe7c6240c6b", "domain": "altadavis.com", "domain_index": 0, "negative": "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "candidates": ["We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "How long does it take for an application to be approved?", "answer": "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "id": "0e73e1bbbff9098fbe274c4e6f61f58f", "domain": "altadavis.com", "domain_index": 0, "negative": "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "candidates": ["We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "What are my options for paying my rent?", "answer": "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "id": "89afe9226045cdfaf6d66e07d8eaaaca", "domain": "altadavis.com", "domain_index": 0, "negative": "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "candidates": ["The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "Am I required to purchase renter's insurance?", "answer": "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "id": "9359dd3a2a922b12a00b812765968b1b", "domain": "altadavis.com", "domain_index": 0, "negative": "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "candidates": ["Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "If my situation changes can I get out of my lease?", "answer": "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "id": "cbaf1fbeb98a962cadfe1d892f9b4697", "domain": "altadavis.com", "domain_index": 0, "negative": "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "candidates": ["Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "How do I set up my utilities?", "answer": "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "id": "416dcae6002aa352a1bb43bcb80e993a", "domain": "altadavis.com", "domain_index": 0, "negative": "All utilities will be separate expenses from rent.", "candidates": ["You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "Which utilities are included in my rent?", "answer": "All utilities will be separate expenses from rent.", "id": "5151260ce9e086eaa19a1d16c64a7088", "domain": "altadavis.com", "domain_index": 0, "negative": "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "candidates": ["All utilities will be separate expenses from rent.", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "Is there public transportation within close proximity of the buildings?", "answer": "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "id": "59016bd4307e9253ff411b95c19bf1a4", "domain": "altadavis.com", "domain_index": 0, "negative": "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "candidates": ["We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "Which school district are you in?", "answer": "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "id": "dd7ef6cade36fe834d9eb1157459460f", "domain": "altadavis.com", "domain_index": 0, "negative": "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD.", "candidates": ["Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD."]}
{"question": "How do I get to your community?", "answer": "We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD.", "id": "c844ae43b9833ca7c03dbe4bf442fd0a", "domain": "altadavis.com", "domain_index": 0, "negative": "The apartment will be professionally cleaned and inspected prior to move-in.", "candidates": ["We are located off of Hopson Rd (Page Rd), near the Hopson 147 Expressway exit, minutes from I540, I40 and between, Davis Drive and S. Miami BLVD.", "The apartment will be professionally cleaned and inspected prior to move-in.", "You do not need to be present for a work order to be completed but we do request your permission to enter the unit.", "We have a full on-site maintenance team that strives to complete work orders within a 24 hour period, including on-call maintenance for any emergencies.", "You may put a work order request in through your resident portal or contact the leasing office for further assistance.", "If a resident or occupant is locked out of their apartment home during office hours, they can provide government-issued ID to the leasing office and access will be facilitated by a member of our management team. We do not assist in after-office hour lockouts. If you or a member of your household is locked out of your apartment, after office hours, it is the responsibility of the resident to contact a locksmith, at the resident's expense, and you must provide the leasing office with a copy of your new key on the following day.", "Yes, each lease holder is allowed one unassigned parking space, not to exceed two spaces, at no additional cost. Unassigned spaces are first come first serve and subject to availability. Only currently registered and operable vehicles are allowed. You may also request one of our reserved parking spaces for an additional monthly fee (subject to availability).", "Our community will have a clubhouse with a fitness center, outdoor courtyard with a salt-water pool and tanning ledge, gas grills, dog park, and much more.", "We keep our pools open year round however, they are not heated so in the cooler months, swim at your own risk!", "We'd love for you to bring your four legged friends to live with you at Alta Davis, however, breed restrictions do apply so please contact the leasing office for further information.", "Our apartments feature a stainless steel GE appliance package including refrigerator and freezer, dishwasher, microwave, electric oven and stove, as well as in-unit washer and dryer.", "We do not provide furnished apartments but we do partner with Cort Furniture rental and are happy to refer you for any furnished apartment needs you may have during your residency.", "We strive to approve applications within 48 hours of submittal of the application and all required and requested documentation.  Some applications can pre-approved immediately but would still require document verification.  Once approved the applicant must sign all lease forms within 72 hours off approval to continue to secure the location, pricing and/or specials applicable.", "The first payment is due in certified funds and every payment following can be made online through our community payment portal.  These payments can be made via credit or debit card, or direct account payments. You may also provide a payment via certified funds or personal check made payable to Alta Davis, at our leasing office during office hours.  For accounts in good standing and non-restricted payment status.", "Yes, we require renter's insurance with Alta Davis listed as additional interested party and personal liability amount being $100,000 minimum.", "Once the lease has been signed, you're legally bound to your rental agreement however the option to pay a \"buy-out option\" may be presented.", "You can use the Updater App/Link, listed on your Welcome Letter, to perform a one link process in establishing your required Duke Energy account, in addition to your elected services through Spectrum or Google Fiber.  You may also connect these utilities and services by directly contacting each individual provider on-line or via phone.  Your Conservice W/S account and your door-to-door trash pick-up account is automatically established through the leasing office upon move-in.", "All utilities will be separate expenses from rent.", "We are within 0.6 miles or a 13 min. walk of the Slater and Page Rd. stop, with buses 12B and 805 servicing the stop.", "Durham Public Schools: Bethesda Elementary School, Lowes Grove Middle School, Hillside High School (please check the district websites for the most current school assignments)"]}
{"question": "software development & engineering", "answer": "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "id": "38e2fa78ee9f1d6f3c74c0a1b6b27ea2", "domain": "netfotech.in", "domain_index": 0, "negative": "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "candidates": ["on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "sales", "answer": "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "id": "84a07282874efc567949ae0e8d97e488", "domain": "netfotech.in", "domain_index": 0, "negative": "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "candidates": ["at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "technology: client facing operations & support", "answer": "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "id": "1dab7d70187acdcbcd3136a11b7b43b1", "domain": "netfotech.in", "domain_index": 0, "negative": "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "candidates": ["our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "product management", "answer": "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "id": "1919c05f1ad335e2f0aeabdd0ef791f1", "domain": "netfotech.in", "domain_index": 0, "negative": "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "candidates": ["are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "professional services", "answer": "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "id": "85ebb1f2ef9ea6a11aed16f2eacbb13b", "domain": "netfotech.in", "domain_index": 0, "negative": "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "candidates": ["the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "reactjs (experience: 5+ years)", "answer": "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "id": "2a340b769b562bc8321eaf3267d75522", "domain": "netfotech.in", "domain_index": 0, "negative": "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "candidates": ["key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "ruby on rails (experience: 3+ years)", "answer": "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "id": "1c5ad919b1093ea79090a20145d6f713", "domain": "netfotech.in", "domain_index": 0, "negative": "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "candidates": ["the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "drupal (experience: 5+ years)", "answer": "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "id": "b56a5b387cee739e51a204de94c0d602", "domain": "netfotech.in", "domain_index": 0, "negative": "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "candidates": ["the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "aem (experience: 4+ years)", "answer": "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "id": "3a3e5b48efaf540346aa3756804e69ed", "domain": "netfotech.in", "domain_index": 0, "negative": "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "candidates": ["job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "aem (experience: 9+ years)", "answer": "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "id": "423848d319e3bcb533d2c8eca4c85acc", "domain": "netfotech.in", "domain_index": 0, "negative": "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "candidates": ["job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "python developer", "answer": "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "id": "20a599747d6ca14a104302eb806bb58f", "domain": "netfotech.in", "domain_index": 0, "negative": "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "candidates": ["| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "senior python developer", "answer": "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "id": "0e8e2309bb029215f658d434aa6c5fa7", "domain": "netfotech.in", "domain_index": 0, "negative": "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "candidates": ["| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "jr. software engineer", "answer": "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "id": "d8ec1574f45c23fe320509595e772797", "domain": "netfotech.in", "domain_index": 0, "negative": "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "candidates": ["our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "bigdata etl engineer", "answer": "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "id": "c5ef2ca48c5f8a9ef116be85f91c31cb", "domain": "netfotech.in", "domain_index": 0, "negative": "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "candidates": ["| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "senior ui developer", "answer": "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "id": "ee3c8d36481744dcdcfd6e9cf9c86b87", "domain": "netfotech.in", "domain_index": 0, "negative": "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "candidates": ["| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "aem developer", "answer": "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "id": "c90f825660fe73d993dcd612f5728015", "domain": "netfotech.in", "domain_index": 0, "negative": "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "candidates": ["| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "director – it infrastructure", "answer": "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "id": "e525cb1b6d6d5f6c9e55063193623e89", "domain": "netfotech.in", "domain_index": 0, "negative": "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "candidates": ["| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "devops – consultant", "answer": "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "id": "4215807c71684c661d05870190345080", "domain": "netfotech.in", "domain_index": 0, "negative": "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "candidates": ["| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "senior .net developer", "answer": "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "id": "70c1faa5194ada241304d37dd90640f8", "domain": "netfotech.in", "domain_index": 0, "negative": "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "candidates": ["| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "senior product manager", "answer": "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "id": "ff8e1622b6cc7bc3f038bd5e44e6b8e1", "domain": "netfotech.in", "domain_index": 0, "negative": "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "candidates": ["| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "application developer – adobe marketing cloud", "answer": "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "id": "870fb02abbbd23331b93d63749ffb8ba", "domain": "netfotech.in", "domain_index": 0, "negative": "to join our t team of professionals, search by job category, location, industry and more.", "candidates": ["| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "what is the best way to find and apply for positions at netfotech solutions?", "answer": "to join our t team of professionals, search by job category, location, industry and more.", "id": "5045a32e2b277f72f4714e9ec2583296", "domain": "netfotech.in", "domain_index": 0, "negative": "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "candidates": ["to join our t team of professionals, search by job category, location, industry and more.", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "can i apply for more than one position at the same time?", "answer": "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "id": "fcc3296f7cbcbf37d48f5213bb7aca4c", "domain": "netfotech.in", "domain_index": 0, "negative": "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "candidates": ["yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "can i apply for a position across multiple geographical locations?", "answer": "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "id": "92fbae4a92b1ee3e18bfa8e53770d7eb", "domain": "netfotech.in", "domain_index": 0, "negative": "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "candidates": ["yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "what happens after i have submitted my resume?", "answer": "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "id": "4c2c4eb93587e0556ec449bccebaae9f", "domain": "netfotech.in", "domain_index": 0, "negative": "you can upload your resume at the career page for any relevant opportunities in the future.", "candidates": ["1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "what if i do not find an opportunity immediately?", "answer": "you can upload your resume at the career page for any relevant opportunities in the future.", "id": "9c8e74e9bcebd8f74489a2b8650889d9", "domain": "netfotech.in", "domain_index": 0, "negative": "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "candidates": ["you can upload your resume at the career page for any relevant opportunities in the future.", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "how will i be evaluated for a career opportunity with netfotech solutions?", "answer": "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "id": "124ad4804b073a471e6078ade3e4d101", "domain": "netfotech.in", "domain_index": 0, "negative": "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "candidates": ["to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "does netfotech solutions conduct background checks?", "answer": "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "id": "3a0a0f6875b454ec2ceff60190e7c9f6", "domain": "netfotech.in", "domain_index": 0, "negative": "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "candidates": ["yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "what formalities do i need to complete before i join netfotech solutions?", "answer": "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "id": "85dd3c99469a30d61ced6fee05a303c7", "domain": "netfotech.in", "domain_index": 0, "negative": "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "candidates": ["to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "whom do i reach out to if i have any questions about the on-boarding process in netfotech solutions?", "answer": "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "id": "1aed1a82c80e2c43485665752bc7abe4", "domain": "netfotech.in", "domain_index": 0, "negative": "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "candidates": ["if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "how will i continue to grow as a professional in netfotech solutions?", "answer": "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "id": "c77f24fb1afe6a2fc7fa0e33a8f40fa6", "domain": "netfotech.in", "domain_index": 0, "negative": "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume.", "candidates": ["we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions.", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume."]}
{"question": "if i have worked with netfotech solutions earlier and i want to be a part of the organization again, how can i re-apply?", "answer": "if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume.", "id": "e764d5690e2e462333d1fdd7c0748870", "domain": "netfotech.in", "domain_index": 0, "negative": "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "candidates": ["if there is an open position that matches your interests and skill set, you can re-apply whenever you want. the process is the same regardless of your having worked at netfotech solutions. you can search for a job and apply or upload your resume.", "on our software development and engineering team, you’ll enjoy the stability of working for a fortune 500 company while experiencing the entrepreneurial spirit of a start-up. our innovative spirit allows you to hone your skills while pushing your career forward – all while transforming data into actionable insights and solutions for our clients.\nworking on agile scrum teams, you’ll be a part of our talented global network of professionals bringing new financial services experiences to life. we are future-forward, with a focus on mobile apps, user interface and quality design. \nwe innovate rapidly, but not for speed’s sake. thoughtful, intentional, customer-centric solutions drive us toward improved effectiveness and efficiency. that’s why we work with diverse technologies. chances are if you are fluent in a technology product suite, you’ll feel right at home.\nwe offer a casual, fun environment where ideas win and performance is rewarded. we work hard, but play is equally important, and we encourage all associates to not only use, but enjoy their r&r time. sound like a place where you can find your forward? start your search here:", "at netfotech solutions, you will be part of a highly skilled and consultative  organization that puts the client first in solving complex business problems. our customer centric  model is focused on finding award winning solutions that truly meet our client’s needs. netfotech solutions is an organization that continually strives toward building clients for life, and is committed to developing and hiring talented  individuals.\nour  teams lead by example and demonstrate behaviors aligned with the netfotech solutions mission, culture and core values. our values enable our  teams to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing, and continue to deliver on the promise\nopportunities on the  team include:\ndirect : new business development, lead generation, drives revenue\n operations: behind the scenes support, pricing theory and modeling, project revenue\nclient solutions consultant: pre-, relationship building, consultative strategy.\n support: social selling, tools and processes, reporting, analytics, and more\nleadership: manager, director, and vp roles overseeing organizational effectiveness", "our technology staff is in the business of delighting customers. if interfacing with our customers at the point of implementation, conversion, or ongoing support is your forte, you’re in the right place. our obsession with creating clients for life makes every day a new adventure as we deploy solutions that impact the way we move money and information around the world.\nworking on cross-functional teams with colleagues across the world, in this sector of our technology and product lifecycle, you will be the critical piece to the puzzle of customer success. our implementation team is dedicated to executing our turnkey solutions, and our conversions team is responsible for upgrading and augmenting existing technology solutions. a strong qa team supports top-notch execution at every customer touch point, and our technology consulting team of service-oriented professionals guides strategy that leads to optimal solutions.\ncareer growth is not just an option, it’s a reality.the future is bright if your skills and experiences can be applied to our ongoing pursuit of earning our clients’ trust every day.\nwith thousands of colleagues working to deliver superior value for our clients through leading technology, targeted innovation, and outstanding service, your creative spirit and collaborative mindset will be highly valued. experience a culture that offers opportunities to excite your curiosity and rewards you for your impactful work. find your forward in a technology career at netfotech solutions.", "are you a collaborative problem solver? do you thrive on listening to your customers’ needs and developing solutions?\nnetfotech solutions provides a foundation for success for product managers. be a strong influencer, partner with cross functional teams, and help deliver creative and innovative products to market; business acumen is critical. that’s why we’re seeking intellectually curious leaders who ask the right questions to deliver the best solutions – does this sound like you? \nnetfotech solutions is focused on innovation. our product managers develop the roadmap for our products which drive where we invest our efforts to develop best in class solutions. product managers have a direct line of sight into our customers’ needs and provide critical information to deliver results.\nproduct managers’ skill set includes:\nmarketing framework to help guide our  efforts\nthe ability to create and innovate while still delivering against market expectations\napply the agile development process to build and deliver solutions to the market\nbring your entrepreneurial spirit to help deliver profitable, problem-oriented solutions", "the netfotech solutions  organization enables our clients to realize their business objectives through advisory and consultancy services, which complements our technology solutions.  our  roles are client facing, in which we share knowledge to navigate netfotech solutions services.\nas part of the  team, you enable delivery of products and solutions in a cohesive, coordinated and client centric manner. our approach brings together conversion, development and integration with an emphasis on business process improvement.  key responsibilities may include:\nprovide delivery leadership specializing in large, complex and/or highly strategic solutions, involving single to bundled solution deals.\nexecute on client implementations and drive significant increases in market share and revenue.\ndevelop service offerings that focus on accelerating implementations, providing prescriptive consulting approaches, creating and evolving best practices, and generating greater roi for clients\nideal  professionals will be:\nfocused on system conversions, integrations, and implementations\nproviding analysis, consultation and recommendations to clients\nhighly motivated and thrive in a dynamic workplace\npassionate for ensuring client satisfaction\nexperienced in business process analysis and documenting functional requirements", "key aspects of this role:\nmeeting with the development team to discuss user interface ideas and applications.\nreviewing application requirements and interface designs.\nidentifying web-based user interactions.\ndeveloping and implementing highly-responsive user interface components using react concepts.\nwriting application interface codes using javascript following react.js workflows.\ntroubleshooting interface software and debugging application codes.\ndeveloping and implementing front-end architecture to support user interface concepts.\nmonitoring and improving front-end performance.\ndocumenting application changes and developing updates.\nto be the right fit, you’ll need:\nminimum 4+ years relevant experience in application development and react js.\nknowledge of react hooks such that use context, use reducer, use effect.\nknowledge of react props and state management (both functional and class component)\nstrong understanding of error boundary concept of react.\nwork experience with any react based ui library or redux is preferable\nexperience in building cross-browser layouts with css and html\napply", "the key aspects of this role include:\ndesign, build, and maintain scalable applications using python.\ncontribute to the entire implementation process including driving the definition of improvements based on business needs.\nact as a subject matter expert for application software developers and engineers.\nhandle server-side code for a production platform and contribute to new features\nto be the right fit, you’ll need:\nmust have ror as primary skill with good experience in server side scripting.\ngood  understanding  & hands on experience on any frameworks in ruby : watir, capybera, faraday\nrest web api development (server  & client) experience will be an added advantage.\nunderstanding of html/css/angular js will again an added advantage\nmust have used open database like postgresql, redis.\ngood knowledge in devops tools\nexperience to work in agile scrum model projects\napply", "the key aspects of this role:\ncandidate with exceptional programming skills, problem-solving abilities and strong work ethic.\nthe candidate has to work on custom programming and web application development for drupal.\ntesting, maintenance and troubleshooting of existing company sites and resolving issues if any.\ncontributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.\ncommunicate technical ideas to business users and other teams (design, qa).\ncollaborate with team members and to work independently when needed.\neager to embrace current and emerging web technologies.\nto be the right fit, you’ll need:\nexperience of total 7+ years working on php and drupal 7,8 development (at least 2+ years in drupal 8)\nstrong knowledge of mysql, jquery, html5, css\nexperience with drupal architecture, best practices and coding standards\nknowledge on views, services etc.\nexperience in custom module and theme creation\nfamiliar with sub version control systems such as git or svn\nbasic knowledge of environment setup for linux distribution\napply", "job location: pune, india\nthe key aspects of this role include:\nwe are looking for aem administrators to work in continuous night shifts. administrators need to work on setting up and maintaining administration activities such as workflows, publishing permissions, roles, templates and components. in this job profile you will get an opportunity to work closely with the client.\nto be the right fit, you’ll need:\nknowledge on the adobe experience manager administration activities such as user permissions/creations with ldap synchronization, sling setting status, creation of audit reports, dispatcher setup, code and configuration management and others.\nstrong experience in troubleshooting aem administration related issues.\nwork with developers identifying issues and solving problems.\nexcellent knowledge of automating deployment and management of aem services.\nmaintain and manage the content repository.\nmust have java development experience.\nexperience with apache web server configurations.\nexperience with linux server environments.\nwilling to work in continuous night shifts\ngood to have:\nadvantage if candidate has some solr experience\napply", "job location: pune, india\nthe key aspects of this role:\ndesign, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.\napply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.\ninvolvement in analysis, estimation, coding, implementation.\nworking as team lead to provide estimation, to move and encourage team to achieve the set target.\nworking on component development.\nbug fixing and troubleshooting the fixes of the existing application.\nrequirement gathering and develop new functionality as per business requirement.\ninvolvement in different areas such as scrum and design discussion.\nto be the right fit, you’ll need:\noverall  9+ years’ experience\nat least 4 years of experience working with aem 6.0/6.1/6.2 (adobe experience manager)\nproficient in adobe aem foundational concepts including crx repository\nexperience on templating language like slightly\nuse of core frameworks such as apache sling and apache felix.\na solid understanding of all adobe aem building blocks including\n+ templates\n+ components\n+ dialogs\n+ widgets, etc.,\n+ aem development and deployment process.\nthorough understanding of java, java ee, servlets, jsp, tag libraries and jstl skills, combined with a solid understanding of enterprise java frameworks such as spring and hibernate.\nstrong knowledge of javascript, jquery, ajax, json, html5, css3 and related technologies\nhands on experience in developing one or more jee application containers\nexperience customizing workflows and integration with other enterprise systems\nexcellent verbal and written communication skills\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2-4 yrs |\n| responsibilities |  understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform\ncreating database schemas that represent and support business processes implementing automated testing platforms and unit tests\nproficient knowledge of a back-end programming languages like python knowledge of django-flask development apis using orm\nproficient understanding of owasp security principles\nunderstanding of session management in a distributed server environment\n|\n| requirements |  fluency in python language with hands-on experience on web frameworks like django/flask.\nfront end experience in javascript frameworks such as vuejs / react / angular.\ndatabase rdbms (mysql & postgresql) and nosql (mongodb)\nexperienced with cloud services like azure, aws etc, familiarity with cloud first development models approach.\nbastion hosts/jump boxes azure vault cloud devops ci/cd pipelines knowledge with repository hooks\nmust be an independent and self-driven individual who likes to stay up to date on new technologies.\nstrong knowledge of distributed computing is important.\nwriting test/mock interfaces, with testable code design approach from a devops perspective\nexperience working on rest apis, writing modular code object oriented design principles for mid to large scale s/w projects with modular design approach\ndata structures and their usage, code optimization\ndesign patterns knowledge (factory, polymorphism, singleton etc)\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 6-8 yrs |\n| responsibilities |  develop micro-services and tools that provide common support for scalable and highly available software system.\nwork closely with design teams to support their use of the platform to deliver complete solutions to customers.\nparticipate in all phases of an agile development cycle – plan, design, implement, review, test, deploy, document, and training.\ntroubleshoot and resolve customer issues.\nstrive to make continuous improvement\n|\n| requirements |  strong understanding of computer science fundamentals, algorithms, and design patterns\nproficient in languages such as python/golang\nhands on experience in automating workflows, integration tests etc.\nexperience with distributed, highly available, horizontally scalable systems running at large scale\ninterest and ability to quickly learn and ramp-up on new languages and technologies.\ngood communication and interpersonal skills\ngood experience in platform testing, automation.\nrich experience in overall testing dimension, ie. unit testing, integration testing, system testing.\ngood knowledge of os and software security\ncloud environment (e.g. aws, vmware, etc.)\n|\n| employment type | full-time |\napply", "our hiring module comprises of a six month’s internship followed by confirmation as . below are some details regarding the openings.\n| job profile | freshers |\n| work location | pune  |\n| degree | master or bachelor degree in computer science  |\n| job role | trainee/  |\n| selection criteria |  candidate must have very good programming knowledge and willingness to learn.\ncandidates must have a full-time degree course recognized by the central/ state government of india.\nall arrears and backlogs need to be cleared at the time of selection process.\ncandidate should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.\ncandidate must be willing to work in a 247 shift environment and relocate to any location within india.\nbatches 2019, 2020 & 2021\n|\n| selection process |  application through website\nresume screening by hr\ninterview setup\ninterview panel\nselection\noffer\n|\n| joining | immediate  |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 2 – 5 yrs |\n| responsibilities |  utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analysing/interpreting code.\nconsult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems.\napply fundamental knowledge of programming languages for design specifications.\n|\n| requirements |  well versed in spark, etl, and data warehouse ecosystem\ndeveloped data pipelines for ingesting data sources, transforming & loading data warehouses/lakes using spark (preferably pyspark) & python scripts\nworked with any etl tool (informatica, talend etc.) to create packages for new data integrations, and maintain/enhance existing packages\nworked with cloud data warehouses such as aws redshift, snowflake, google bigquery\nworked with file formats such as parquet, orc\nworked with sql query engines such as presto, impala\npython and shell scripting knowledge to create scripts to maintain & monitor data solutions\nknowledge of schedulers such as oozie, azkaban, airflow\nknowledge of aws data services such as emr, s3, athena, glue, etc.\napi development in python django/flask\npython data packages such as pandas, numpy\nworked with bi platforms such as tableau, periscope, looker, etc. to create dashboards & reports\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. ui developer |\n| experience | 5 – 8 yrs |\n| responsibilities |  as a global team member, analyse and collaborate technical solutions and strategies with the team and provide the optimum solution for our clients.\nown success – takes responsibility for successful delivery of the solutions. mentoring other developer on their implementation while needed, and organize review activities like design review, code review and technical document review etc. to make sure the success deliverable.\nexplore existing application systems, determines areas of complexity, potential risks to successful implementation.\ncommunicate continually with the client and project teams – clarify client’s needs, present tech team ideas and explains progress on the development efforts.\ncontributes to continual improvement by suggesting improvements to software architecture, software development process and new technologies etc.\nperform code & design reviews consistently.\nensure essential procedures are followed and help define operating standards and processes.\n|\n| requirements |  must have extensive experience in designing and developing web portals and large-scale intranet/internet applications.\nmust have strong hands on experience of implementing web application using angular (8 or above), javascript, bootstrap, html5, json, css, ajax, etc.\nstrong hands on experience on jasmine & karma\nmust have experience in scms like git; and tools like jira\nexperience in mongodb/nosql databases are highly preferred.\nexperience in a fast-paced, agile project environment with small, focused teams delivering product regularly.\nstrong systems analysis, design and architecture fundamentals, unit testing and other sdlc activities\nability to contribute in high- and low-level system design (sequence diagram, class diagrams)\nstrong communication skills, should be able to communicate effectively with business and other stakeholders\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | software engineer |\n| experience | 2 – 4 yrs |\n| responsibilities |  work closely with the tech lead and architect in implementing the proposed solution design\nexercise the practice of documenting tdd, bdd, cdd, and idd as applicable.\nimplementing unit test cases for modules being developed and abide by slc activities for the project as deliverables.\ndedication and exhibition of ownership and team work per need.\nshould be able to handle given tasks independently.\nshould be able to work and manage priority tasks.\nbuild question logs on requirements on time and communicate clearly to the lead\n|\n| requirements |  experience in developing web content management solutions using adobe experience manager (aem).\nstrong experience in designing complex components, templates, dialogs, design dialogs and basic aem functionality like implementing internationalization (i18n), writing cq listeners etc.\nexperience in writing osgi services, servlets, workflows, scheduling jobs, sling models and integrating with multiple third-party applications.\nexperience in working with sightly and htl template language and integrating aem forms.\nexperience in dispatcher configuration\nexperience with html5, css3, java script, ajax and integration using rest services.\nexperience with object-oriented design and design patterns\nimplement appropriate design / integration patterns to promote code re-usability.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables,\n|\n| employment type | full-time |\napply", "| job profile |   |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | director |\n| experience | 15 yrs |\n| responsibilities |  to lead globally distributed team (100+ internal and outsourced vendor staff) in europe and india with e2e accountability for control-m enterprise workload automation platform, tools and infrastructure, operations, testing and scheduling services and service strategy\n24/7 processing and provisioning of the firm’s batch cycles to facilitate business processes, books and records, regulatory compliance, and start of day readiness.\nengineering and 24/7 operating control-m batch infrastructure and related tools.\naccountability for batch job net integrity, schedule/calendar builds and standards, production tollgate, audit and sox compliance, service cost allocation.\nto ensure service performance by providing 24/7 im posture, monitoring sla headroom, collaboration with app and hosting business partners to optimize processing and drive automation.\nservice delivery manager for the vendor teams to deliver contracted services within slas/olas and assist with implementing process/service improvements and automation.\n|\n| requirements |  experience as devops/build and release engineer with maturity to help, define and automate the processes\nexperience in automated implementation/deployment of code in the cloud-based infrastructure. (aws preferred)\nexperience in working, configuring, installing, managing, on source controller tools like github / bitbucket\nexperience writing shell scripts (bash), python and powershell for setting up baselines, branching, merging, and automation processes across the environments using scm tools like git, subversion (svn), stash etc.\nexperience working with continuous integration tool like jenkins, docker for continuous integration and for end-to-end automation for all build and deployments.\n|\n| employment type | full-time |\napply", "| job profile | devops consultant |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | devops engineer |\n| experience | 4+yrs |\n| responsibilities |  as part of the netfotech solutions consulting team, would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment.\nexplore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build pocs\ncreate requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.\nsupport configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives.\ncontribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!\nawareness of latest technologies and trends\n|\n| requirements |  experience managing a global production operation in a large-scale environment, preferably for a financial institution.\ngood leadership and teamwork skills to works collaboratively with ops, engineering, app partners and risk management.\nexpertise in aws batch processing using bmc control-m and peripheral tools.\nexperience with agile and devops best-practices and modern technology cloud adoption and external saas solutions.\nproficiency and prior experience of event management, incident management, change-management and problem management.\nemploy strong coding standards for efficiency, readability, and reuse and participate in code review practices to ensure secure and good quality of the deliverables.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer  |\n| experience | 4+yrs |\n| responsibilities |  experience and/or a passion for functional programming.\nresponsible for working in a service-based architecture.\nresponsible for working with nosql systems like mongodb.\nexperience working with aws / gcp / azure hosted infrastructure.\nexperience working in a team building and supporting a product with a significant user base.\nexcellent communication skills and attitude.\nability to work in a fast paced and agile environment.\nability to quickly get up to speed with existing code.\n|\n| requirements |  experience in server engineering skills in .net/.net core/java/javascript.\nhaving worked on a successful (>1m mau) free to play game.\nproven effectiveness in directing or delivering production software for high quality games with at least one shipped game product of which you were a primary contributor (self published titles are acceptable).\nhaving designed and developed an aws based architecture with 5-100 servers.\nhaving built and launched a mobile game on ios and android.\nhaving a working knowledge of react.\nhaving a working knowledge of unity3d.\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | engineering background and mba is preferred. |\n| job role | sr. manager  |\n| experience | 12+yrs |\n| responsibilities |  envisioning product strategy and deliver mvp/ value driven product iterations\nbe a thought leader around what you do (products, vertical & beyond)\nevangelize product strategy with cross functional leaders and customers\nactively contribute towards customer webinar, events, analyst briefs & market research\ncontribute towards collaterals – enablement, sales, marketing & customer events\nmaintain harmony across – engineering, ux, release management & solutions team\ndrive shared strategy as part of product management team\nwork with both ux and development to understand design or technology implications in solution ideas\n|\n| requirements |  12+years of overall experience\n5-7 years of experience working as product manager.\nexperience launching products to market (ideation to launch & positioning)\nsignificant contribution driving product strategy & delivering roadmap\nworking knowledge of one of more solutions – saas, cloud, erp & crm products\nexperience building rest/soap api based integration solutions in both cloud and hybrid\n|\n| employment type | full-time |\napply", "| job profile |  |\n| work location | pune  |\n| degree | bachelor’s degree or higher in information systems, computer science, or related field (or equivalent experience). |\n| job role | sr. software engineer |\n| experience | 4+ yrs |\n| responsibilities |  translate complex functional, technical and business requirements into architectural designs using industry standard methodologies and owns the solution blueprint.\ndefine standard methodologies in the critical evaluation, selection and/or development of the software components and hardware requirements of applications and data.\nprovide architecture services for adobe marketing cloud (aem/cq5, adobe campaign, adobe social etc.)\n|\n| requirements |  minimum 4+ years in development using devops and agile methodology\nexperience on creation and integration of solution using adobe marketing cloud\nexperience in application development using java and aem\nexperience of working on hybris commerce, full stack java and aem\nexpertise in application development to evaluate and select development methods, processes, standard methodologies and tools\nvalidated documentation and modelling skills\nsoftware development, design and application architecture skills.\n|\n| employment type | full-time |\napply", "to join our t team of professionals, search by job category, location, industry and more.", "yes, you can. definitely. at netfotech solutions, we believe everyone brings multiple strengths and talents that can make a difference to our customers. so, give yourself the flexibility to apply for multiple open positions that you feel you bring the qualifications to succeed at those positions.", "yes, you can. netfotech solutions is a global company, and we serve our clients through our global delivery model. so, if you meet the necessary local regulatory requirements, feel free to apply for positions across geographies.", "1. the recruitment team (rmg) reviews submitted resumes, and the shortlisted candidates are contacted for further evaluation.\n2. for technical positions, candidates undergo technical interviews with technical experts. candidates may be asked to take a written or an online test during the assessment.\n3. an independent agency conducts a detailed educational and personal background check on candidates of interest before the offer is made.", "you can upload your resume at the career page for any relevant opportunities in the future.", "to ensure that we match the best candidate with each open position, we adhere to a stringent evaluation process while hiring. our team of recruiters assesses your application to determine how closely your credentials match the requirements of the role we seek to fill, and if considered a good fit, a recruiter contacts you to take the application forward.", "yes, we conduct a thorough background verification process for our new hires to primarily validate their educational qualifications, previous employment details and references. we also ensure that our new hires do not have a criminal history.\nfor some positions, we also verify credit history. you will be notified if credit history verification is required. additionally, some candidates may be required to take a pre-screening drug check.", "to complete the formalities, you will need to confirm acceptance of our offer so that we can start initiating your onboarding process. depending on your geographical location, you are required to furnish appropriate documentation prior to your on-boarding process. if you are working with a recruiter, please contact the person who has been helping you with the hiring process for additional information.", "if you have questions on the on-boarding process, feel free to contact the person who has been helping you with the process.", "we celebrate the success of our employees and are passionate about fostering personal and professional growth for them by way of offering:\nwell-defined role enhancement programs\ncareer planning\nopportunities to pursue higher studies or industry certifications aligned to their career progression.\nopportunities to pursue open positions within netfotech solutions."]}
{"question": "how does the quality of water used affect the taste of me teas?", "answer": "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "id": "3615d14975fce2654e362c26c6e1f40c", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "candidates": ["regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "how long should i steep my me tea?", "answer": "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "id": "f1bb75d894b29c217176ef4e2ab76322", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "candidates": ["all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "how is me moringa grown, cleaned, dried and packaged?", "answer": "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "id": "dcdc58d72baa945b3184ebc38f67a34c", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "candidates": ["our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "which parts of the moringa plant are used in me products?", "answer": "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "id": "d5ee43d82ba1a82611d9fc3099a1d242", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "candidates": ["although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "how much moringa should i take each day?", "answer": "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "id": "6c7f4c164dc99d08265c55a17a1d498e", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "candidates": ["we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "how do i use, eat or take moringa?", "answer": "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "id": "0692ac21a4e36763221a4df33073ddc9", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "candidates": ["there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "what is the best way to store my me products?", "answer": "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "id": "5b44beca289a1f5d71c4cb1fb118d778", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "candidates": ["the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "which me products are suitable for children?", "answer": "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "id": "50acbef490167d39e166f82d95c33f07", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "candidates": ["in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "can i use me products when i am pregnant or breast-feeding?", "answer": "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "id": "5827ac0b1092292a8a8a321a921d1f1c", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "candidates": ["nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "are there any side effects i may experience from consuming me moringa products?", "answer": "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "id": "4f79984d5b5ff1347cc9771e0fec644d", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "candidates": ["moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "do me products have a medicinal effect?", "answer": "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "id": "9b3adcd7cd693fcc6a4617553783c21f", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "candidates": ["the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "are your products suitable for a low salt diet?", "answer": "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "id": "b196b924b2a665f50040eddc77e00cc2", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "candidates": ["our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "do me products contain added flavourings?", "answer": "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "id": "ae8c55cf1ced13ae68453deb487f4411", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "candidates": ["me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "are your products gluten, lactose and monosodium glutamate (msg) free?", "answer": "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "id": "9dfef295b07ac066e27f192fe94770d2", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "candidates": ["yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "are any of the ingredients in your products genetically modified (gm)?", "answer": "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "id": "3b0c4cdde1c3dec0be1a3f4046150fa8", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "candidates": ["no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "are all of your products certified organic?", "answer": "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "id": "a24a621880edb0e72a59d4f918123a81", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "candidates": ["yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "tea posology ?", "answer": "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "id": "d91de7915ccd75cb9cdd43d0342a0adb", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "candidates": ["you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "how many capsules in a bottle?", "answer": "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "id": "2810993f299c128bd26828565985c267", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "candidates": ["• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "how much mg is needed per day?", "answer": "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "id": "4e66c52bb3abbb1a8ec081cbba203eef", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "one capsule has 0.35g (350 mg) powder", "candidates": ["we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "how much mg per capsules?", "answer": "one capsule has 0.35g (350 mg) powder", "id": "48dd969ff02fae6facf071b4589756ad", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "candidates": ["one capsule has 0.35g (350 mg) powder", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "does it replace medication ?", "answer": "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "id": "0bfcef3f810d8c9d5fc3ce0b53d5bef4", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "candidates": ["absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "is it to be used as a cure?", "answer": "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "id": "1fd9b0f47084098ac47025f52fea2056", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "candidates": ["not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "can we cook with moringa powder?", "answer": "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "id": "351cebdf150d1ae310b13aba876f8a8e", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "candidates": ["this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "what are the different ways of using moringa from me?", "answer": "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "id": "be8edf33afb7788fd25027c131d27803", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "candidates": ["• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "can we take the moringa at all hours of the day?", "answer": "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "id": "25cdd07abcdb98fdc83817ec4f72cf36", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)", "candidates": ["since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon.", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)"]}
{"question": "what are the recommended amounts per day ?", "answer": "•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)", "id": "fa978cb9bba0be5276105c84d77c226d", "domain": "memoringaforlife.com", "domain_index": 0, "negative": "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "candidates": ["•  child : 2 capsules or half of 1 teaspoon daily.  \n• adult : 7 capsules at first then one can increase with 14 capsules per day or 1 to 2 teaspoons daily. (5g per day)", "regardless of which water you use to make your tea, the following important parameters apply:  \n1) the best is just fresh from the tap, if possible. water which has been in the tea kettle overnight or has been boiled more than once is no longer fresh and full of oxygen which contributes significantly to the quality of the flavour of your tea. “old” water often tastes bland or flat.  \n2) good tasting water is fresh, oxygenated, and full of natural minerals. if you live in an area which has “hard” tapwater (especially high mineral or lime content), your tea may have a “furry” taste, and a film may develope on the surface of the tea that can hinder the developing tea flavours. in areas with especially hard water, we recommend using either a water filter or bottled water with a low mineral content.mineral water is generally unsuitable for making tea, because of its high mineral content. a few mineral waters have a very low mineral content, however, making them okay to use for tea. such bottled waters are often labelled “low mineral” and/or “light”.", "all me teas are labelled with the optimal water temperature and steeping time. you can, of course, steep your me teas for more or less time, depending on your tastes. if the tea tastes bitter to you, try steeping your next cup or kettle for a bit less time, or slightly reduce the amount of tea used. to increase flavour, try steeping your tea for a minute or so longer, or simply use a bit more tea.", "our moringa is grown using the best organic farming methods, without the use of pesticides and herbicides. and plants grown without the use of chemicals are healthier, more potent, and their nutrients (and no toxic chemicals) are absorbed more efficiently by the body.  \nme moringa leaves are gently and carefully harvested and cleaned by hand, so as not to damage the leaves and diminish the nutritional quality. similar care is used in the drying process which is done at under 40 degrees celsius leave temperature to ensure the preservation of the natural vitamins, phytocompounds and enzymes (raw food quality). the dried leaves are then finely ground, also at low temperatures.  \nme moringa leaf products are packaged in light, air and moisture impervious, food grade packaging which prevents damage that can be caused by light, air and moisture. at me, good hygiene throughout the entire production and packaging process is an important cornerstone of our philosophy. me is certified iso 22000.", "although all parts of moringa oleifera, including the roots, wood, bark, leaves and seeds have traditional uses, we use only dried and ground moringa leaves in our products.", "we recommend taking 5 grams daily, either as powder, capsules or tablets. moringa is known to be more nutritionally effective when taken with meals, either mixed in with your meal (powder) or taken in addition (capsules or tablets).", "there are many ways to incorporate moringa into your diet. me offers pure moringa as powder, capsules and tablets, or as a main ingredient in our teas and spice blends. for ways to use our various products have a look in our catalogue, recipes and magazine.", "the great thing about properly dried and well-packaged food products is their long shelf life. all me products are labelled with the recommended shelf life. we recommend that you store your me products in a cool, dry place, away from small children.", "in general, me products can be consumed by all age groups. our detoxme, skinnyme and defendme teas contain caffeine, so with these teas parental guidance is advisable.", "nutritionists and natural health professionals are present during the whole product development process, ensuring that our products can be used by everyone, free from side effects and special requirements.  \nclinical studies have shown that moringa consumption can actually increase the volume and quality of mother’s milk produced by lactating women. however, since people react differently to different foods, we recommend you consult your physician regarding the safety of using any of our products during pregnancy and breast-feeding.", "moringa has an abundance of vitamins, minerals, antioxidants and amino acids. according to the international organization, trees for life, extensive research conducted at the noguchi memorial medical research centre in ghana has found that moringa leaf powder has no toxic elements and no side effects were observed even in families consuming large quantities of moringa.  \neach person is unique and responds differently to different foods though. possible temporary side effects can range from mild headache and upset stomach, to mild nausea. this is usually the result of toxins being eliminated from your body as a result of moringa’s cleansing properties. such side effects usually disappear after a few days.", "the content of pharmaceutically active ingredients is the deciding factor for whether or not a food product has medicinal properties. our products are developed in such a way that they contain no harmful ingredients that would be subject to medicinal liability.", "our 100% pure moringa powder, capsules and tablets, and our tea blends contain no added salt. of our many spice blends, only our moringa & curry, moringa fish seasoning salt and moringa steak seasoning contain added salt.", "me never adds flavourings to any of its products. we believe in the power of nature, with no added flavourings or other additives. you get only the best certified organic ingredients.", "yes, our products contain no gluten, lactose, monosodium glutamate (msg) or any other flavour enhancers, artificial additives, preservatives or colorings.", "no. genetic modification (gm) is not in alignment with our philosophy of promoting natural health from natural sources.", "yes, all of our food products are all made from 100% certified organic ingredients. the eu organic seal, displayed as a leaf on green background, is mandatory for certified organic foods since january 7th, 2012 (along with our organic control number: ke-bio-143). in addition, our packaging displays the german, french and the rainforest alliance organic certification seals. our moringa leaf powder, capsules and tablets also carry the usda and japanese organic certification seals.", "you should know that a glass of 250ml of hot water is suitable for 2.5g of tea.  \nideally, 4 glasses of 250ml on average per day will be perfect to obtain good results. this equates to 6 to 8 cups per day.", "• we have maxi capsule which is 180g has 400pcs capsules,  \n• we have midi capsule which is 90g has 200pcs capsules,  \n• we have mini capsule which is 45g has 100pcs capsules,we are recommended to take maximum 14 capsules per day which is 5g powder per day.", "we recommend 5 grams (5000 mg), taking into account a capsule has 0.35 grams (350 mg) of powder; that will equate to 14 capsules to reach the recommended 5 grams.", "one capsule has 0.35g (350 mg) powder", "absolutely not. moringa is a food supplement. it should never replace any kind of medical treatment.", "not necessarily. it depends on your needs. it is advisable to use this super food constantly and in the long term. however, if you only want to use it as a cure, it is quite possible. as a 3-month cure to restore the body’s immune system, fortify hair, nails, treat acne, eczema …", "this super food is not to be cooked, otherwise, it would lose its nutritional qualities. we invite you to add it in a dishes already cooked and ready to be served.", "• powder: apply on vegetables or fruit salads, soups, sauces, yogurts, juices and smoothie .., sprinkle your dishes and recipe of the day to the level of one to two teaspoons of daily moringa powder.  \n• capsules: to drink with a large glass of water or fruit juice,  \n• tablets: to add after having made its tea to increase a vitamin dose to its infusion.", "since moringa is a sleep regulator and a natural energizer, it would be wise to take it in the morning, noon, and afternoon."]}
{"question": "Do you ship overseas?", "answer": "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "id": "2c174245064841c707f736d23bd8afa7", "domain": "facevital.com", "domain_index": 0, "negative": "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "candidates": ["Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "How long will it take to get my order?", "answer": "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "id": "a8b82b4b18530d1dc77895eff7dca4d0", "domain": "facevital.com", "domain_index": 0, "negative": "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "candidates": ["It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "What shipping carriers do you use?", "answer": "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "id": "0a8b4e7bfc8f44ed74957fa4929a4b50", "domain": "facevital.com", "domain_index": 0, "negative": "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "candidates": ["We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "Can I return my product?", "answer": "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "id": "52c9028675ea1fdce4500272096285ed", "domain": "facevital.com", "domain_index": 0, "negative": "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "candidates": ["We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "Can I get my product personalized?", "answer": "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "id": "bb73e22567d4866697e0b9bc0bd3d3dc", "domain": "facevital.com", "domain_index": 0, "negative": "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "candidates": ["It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "How to recycle and dispose gadgets and devices?", "answer": "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "id": "19bfc7383fcccdd13d92cdc295cc36dd", "domain": "facevital.com", "domain_index": 0, "negative": "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "candidates": ["In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "Can Leaf Fusion Plasma device be used by all skin types?", "answer": "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "id": "7c5c2159df08eba1a2886d5ed1ac36ef", "domain": "facevital.com", "domain_index": 0, "negative": "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "candidates": ["Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "Are there any other reasons why someone should not use Leaf for skin care at home?", "answer": "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "id": "9dfe0de99581633569f9bf102c5e038c", "domain": "facevital.com", "domain_index": 0, "negative": "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "candidates": ["You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "To achieve maximum results, how often should Leaf facial device be used?", "answer": "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "id": "af64c846a362b53e2d3bdd1e33eee818", "domain": "facevital.com", "domain_index": 0, "negative": "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "candidates": ["For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "How long is each treatment per mode?", "answer": "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "id": "c28654f3c14bba96ec63af8d41304f50", "domain": "facevital.com", "domain_index": 0, "negative": "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "candidates": ["Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "If I use Leaf just three times a week rather than every day, will I still see results?", "answer": "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "id": "62600f668c984e1f46da087f679b9a64", "domain": "facevital.com", "domain_index": 0, "negative": "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "candidates": ["Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "Can I use Leaf twice a day; or will I not see any additional benefits by doing that?", "answer": "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "id": "cbca251571b0f7dc3121de8f5c723dad", "domain": "facevital.com", "domain_index": 0, "negative": "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "candidates": ["Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "What is Plasma?", "answer": "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "id": "f21932426e15f1049e1541b5e9cad254", "domain": "facevital.com", "domain_index": 0, "negative": "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "candidates": ["Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "Can I apply serums used with microneedling or mesotherapy devices also with the Leaf Fusion Plasma ?", "answer": "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "id": "82d4498a2931a73f6449636e99f91174", "domain": "facevital.com", "domain_index": 0, "negative": "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "candidates": ["Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "How strong is the micro-current mode ?", "answer": "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "id": "ec4f05c77f07d7a710d86e2f41e01331", "domain": "facevital.com", "domain_index": 0, "negative": "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "candidates": ["When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "Was there any animal testing involved for the development of the Leaf device?", "answer": "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "id": "1da376faddc8290f3a7177cd94ddb17e", "domain": "facevital.com", "domain_index": 0, "negative": "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "candidates": ["Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "What is the warranty time?", "answer": "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "id": "e7476dbee069e1cc868825b604b1bdcd", "domain": "facevital.com", "domain_index": 0, "negative": "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "candidates": ["The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "What functions and what technology has been incorporated into the Scrubber?", "answer": "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "id": "2189544d2a583509d1dbe7ca5747823a", "domain": "facevital.com", "domain_index": 0, "negative": "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "candidates": ["1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "How do I utilize the Skin Scrubber for deep cleansing?", "answer": "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "id": "8f8b07b77789e0c2acc5c008cdb0534b", "domain": "facevital.com", "domain_index": 0, "negative": "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "candidates": ["Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "How do I utilize the Scrubber for Lift-up and Sonophoresis?", "answer": "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "id": "575f7be8cd7449da392af620fa7106bd", "domain": "facevital.com", "domain_index": 0, "negative": "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000).", "candidates": ["1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000)."]}
{"question": "How many vibrations per minute does the brush generate?", "answer": "The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000).", "id": "fd2d34803a2c173aa41ed6fd05f315e2", "domain": "facevital.com", "domain_index": 0, "negative": "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "candidates": ["The Face Vital Silicone Facial Brush vibrates/oscillates 10000 times per minute (tolerance +/- 3000).", "Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.", "It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-20 days. Delivery details will be provided in your confirmation email.", "We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.", "We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.", "It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.", "In connection with the sale of batteries or with the delivery of devices that contain batteries, we are under obligation to bring the following to your attention:  \nAs the end user, you are legally under obligation to return used batteries. You can return old batteries, which offer or have offered in our new battery assortment, free of charge to our dispatch warehouse (dispatch address). The symbols showed on the batteries have the following meaning:  \nThe symbol of the crossed-out dustbin means that the battery may not be discarded with the household waste.  \nPb = Battery contains more than 0.004 percent by mass of Lead  \nCd = Battery contains more than 0.002 percent by mass of Cadmium  \nHg = Battery contains more than 0.0005 percent by mass of Mercury.  \nPlease pay attention to the above instructions.", "Leaf can certainly be used safely on most skin types, including sensitive skin as it works with all actives including soothing or anti-inflammatory ingredients.\nHowever, if you suffer from rosacea or tend to over-exfoliate, you should proceed with caution and it should not be used on irritated skin or if you suffer from a skin disease.", "You should not use Leaf if you are pregnant or breastfeeding or immediately after a treatment or operation. There are also a few medical conditions and situations in which Leaf should not be used. To be on the safe side, we always recommend that you contact your medical practitioner if you have any doubts or if you suffer from any medical condition.", "For skin care at home, we recommend using Leaf once a day together with skincare products that are suitable for your skin type.", "Each mode takes 5 minutes so the three modes (Plasma, Electroporation and Micro-current) take 15 minutes, all in all.", "Yes, you should still see results but the degree of improvements you will see vary from person to person. And as always, regardless of how often you use the device, it is important to use it as prescribed for best results.", "Yes, there are no problems using Leaf twice a day and if you do, you will see improved results.\nAnd to make the most of doing two treatments per day, we recommend that you use different skincare products for each treatment. Using one kind of cosmetics for the first treatment and a different kind of cosmetics for the second treatment the same day will improve the results even further.", "Plasma is often called “the fourth state of matter,” along with solid, liquid and gas. Just as a liquid will boil, changing into a gas when energy is added, heating a gas will form a plasma – a soup of positively charged particles (ions) and negatively charged particles (electrons).", "Since the Leaf Fusion Plasma device establishes microchannels in the skin similar to microneedling or mesotherapy, but without their negative side effects (i.e. damaging the skin tissue) all of these serums/lotions/cremes can also be used with the Leaf device.", "When switched to micro-current mode, the Leaf device has three different intensity levels. These are the values for each level:\nLevel 1: appr. 248 Microampere (µA)\nLevel 2: appr. 360 Microampere (µA)\nLevel 3: appr. 510 Microampere (µA)", "Based on the information provided by GCS (who holds the patent for the Leaf device and has developed and produces the Leaf device) there was NO animal testing involved.", "The warranty time for the Leaf Fusion Plasma device is 12 months. Please note, we at Face Vital, will always help and support you in case you experience any issues with any of our sold products, including the Leaf Fusion Plasma. Send us the faulty device and we will replace it during the warranty time. For proper usage and initial troubleshooting please kindly review also the user's manual. Please contact Face Vital for further assistance. If the problem cannot be resolved, we will provide you with a paid shipping label, so you can return the malfunctioning device free of charge. Once we receive the defective device we will immediately send you a new replacement device. For all further steps we will directly engage with the manufacturer of the device.", "1. Ultrasonic deep cleansing technology – The Ultrasonic Skin Scrubber produces 24,000Hz per second of ultrasonic waves that effectively loosen clogged pores and exfoliate the skin to remove dead skin cells painlessly.\n2. Micro-current pulse technology and intermittent ultrasonic help boost cell collagen regeneration and activates cell vitality, ensuring your skin remains moisturized and healthy. Firms and lifts skin.\n3. Advanced ion technology – The positive ion helps removes dirt and deeply cleanses the skin. It accelerates the speed of skin cell metabolism, softens old keratin, restores skin elasticity and helps keep skin feeling tight and smooth. The negative ion nutrition leading-in function helps break down and refine larger molecules such as collagen to massage and support your skin to easily absorb nutrients.\n4. Bio Blue Light – wavelength 465±3nm: diminishes inflammation, kills bacterium and propionibacterium acnes, removes acne and scars etc.", "Deep Cleansing - Overview\n1. Apply skin cleansing serum/oil to your face, keep your face always moist.\n2. Turn on the device. Choose the first “Continuous Wave Deep Cleansing Mode” or third “High Level Deep Cleansing Mode”. Hold the unit with the control panel away from the face. Cleanse the face according to the diagram on the bottom of this page. Treatment time is typically 3-5 mins per session – no more than 5 times per week. We recommend starting with the first “Continuous Wave Deep Cleansing Mode”.\n3. Wash your face with water after treatment.\n!\nDeep Cleansing - Device Usage\nWe recommend using the device according to the following diagram, as it encourages the body’s natural lymphatic drainage.\n!Deep Cleansing - Device Usage\n1.Glide the device from the neck upwards on the face in horizontal strokes. Repeat on both sides of the face.\n2. Methodically work over all areas of the face as shown in the illustration.\n3. Change the direction of the device and glide it in vertical strokes starting from the neck area. Work from the jaw to the hairline.\n4. Cleanse around the curve of the nostrils using the curved inner edge of the blade.\nTips for Effective Cleansing\n1. Use the scooped out middle section of the blade to cleanse the chin area under the lip. Use vertical strokes.\n2. Select the first “Ultrasonic Deep Cleansing Mode” to work around the eyebrow area. Avoid the delicate under eye area when using the third “High Level Deep Cleansing Mode”.\n!Tips for effective cleansing", "1. Apply your favorite serum or moisturizer to your face. Hold the device so that the blade is directly placed (flat) on against the skin.\n2. Turn on the device and select the second “Lift Up Mode” or the fourth “Sonophoresis Mode”. We recommend starting with the “Lift Up Mode” first.\n3. Using gentle pressure, glide the device over the surface of the skin using the flat side of the blade. For best results, work slowly moving the blade backwards at all times.\n4. 3-5 minutes is enough for each treatment. Use 3-5 times per week.\n!Lift up and sonophoresis\nTips for Lift up and Sonophoresis\nBegin on the neck area. With gentle pressure, glide the blade over the surface of the skin, using backward movement, working from the center of the face outwards.  \n!First step lifting\nContinue upwards from the jawline to the hairline. Glide over the face until all product is absorbed.\n!2nd step lifting"]}
{"question": "what is the best jewelry organizer?", "answer": "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "id": "ef4f276910780daba62aec49a1fb14cc", "domain": "couponspreview.com", "domain_index": 0, "negative": "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "candidates": ["keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "what is the best jewelry box?", "answer": "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "id": "eaa1c77926f9be26e849e78985b4ccca", "domain": "couponspreview.com", "domain_index": 0, "negative": "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "candidates": ["10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you store earrings?", "answer": "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "id": "5c0d3a360e77a7533f474bb3739ecd75", "domain": "couponspreview.com", "domain_index": 0, "negative": "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "candidates": ["stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you take care of costume jewelry?", "answer": "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "id": "8833e67b898b28f5812a545511720027", "domain": "couponspreview.com", "domain_index": 0, "negative": "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "candidates": ["care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you store necklaces?", "answer": "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "id": "54e11c8090da7dbf30f8b74db4287b2d", "domain": "couponspreview.com", "domain_index": 0, "negative": "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "candidates": ["how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you store earrings at home?", "answer": "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "id": "519582aaef5980444b492eed815a8885", "domain": "couponspreview.com", "domain_index": 0, "negative": "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "candidates": ["2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you store jewelry so it doesn't tarnish?", "answer": "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "id": "b1b45d1275b2d8386995296593d9c168", "domain": "couponspreview.com", "domain_index": 0, "negative": "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "candidates": ["here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you store necklaces without tangling?", "answer": "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "id": "b49a80b27e68f24c19bfdf7bcec66949", "domain": "couponspreview.com", "domain_index": 0, "negative": "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "candidates": ["how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "is it ok to store jewelry in plastic bags?", "answer": "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "id": "98f4745b246df95f104d6ad9df0bfb4b", "domain": "couponspreview.com", "domain_index": 0, "negative": "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "candidates": ["do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "why does my jewelry tarnish so quickly?", "answer": "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "id": "23465aad2629f38d2e36fffe9482ab26", "domain": "couponspreview.com", "domain_index": 0, "negative": "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "candidates": ["tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you clean fake jewelry?", "answer": "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "id": "5676ce43cd2929c7de580903c6b6855e", "domain": "couponspreview.com", "domain_index": 0, "negative": "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "candidates": ["try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you travel with jewelry?", "answer": "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "id": "2b7b2ee5b5618d7d41aeced32f8ccdd8", "domain": "couponspreview.com", "domain_index": 0, "negative": "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "candidates": ["here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you store sterling silver necklaces?", "answer": "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "id": "95a79d55d7982a3273d8196d6a309d93", "domain": "couponspreview.com", "domain_index": 0, "negative": "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "candidates": ["to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you store your jewelry?", "answer": "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "id": "1c776a6410909e42549b1023fc49bdcd", "domain": "couponspreview.com", "domain_index": 0, "negative": "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "candidates": ["keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you pack a long necklace?", "answer": "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "id": "9f1486fb1b9b5069bfb1258dba14e807", "domain": "couponspreview.com", "domain_index": 0, "negative": "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "candidates": ["if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "what can i use as an earring back?", "answer": "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "id": "061e644ee119e9c218d6e817a642253c", "domain": "couponspreview.com", "domain_index": 0, "negative": "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "candidates": ["if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you sterilize earrings?", "answer": "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "id": "82a760aacfdb90e7b898ab0669fae15c", "domain": "couponspreview.com", "domain_index": 0, "negative": "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "candidates": ["the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you store silver so it does not tarnish?", "answer": "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "id": "57b9cf1d7f130c748122a7e7014d7397", "domain": "couponspreview.com", "domain_index": 0, "negative": "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "candidates": ["store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you get rid of tarnish?", "answer": "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "id": "a440427390be771ee5050c82f2184254", "domain": "couponspreview.com", "domain_index": 0, "negative": "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "candidates": ["baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you store silver jewelry so it doesn't tarnish?", "answer": "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "id": "35201f8bbb5db1f49a1208098a4c4801", "domain": "couponspreview.com", "domain_index": 0, "negative": "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "candidates": ["store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "what is the easiest way to untangle a necklace?", "answer": "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "id": "dda801edbb87945c3c4eb156b91b23af", "domain": "couponspreview.com", "domain_index": 0, "negative": "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "candidates": ["untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you keep fine gold chains from tangling?", "answer": "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "id": "7375578cc00d9292a3aabb424a19e08f", "domain": "couponspreview.com", "domain_index": 0, "negative": "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "candidates": ["suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you pack a layered necklace?", "answer": "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "id": "865c23f89f5f5da7d6991f7eafbc6d4a", "domain": "couponspreview.com", "domain_index": 0, "negative": "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "candidates": ["put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you store gold jewellery in a locker?", "answer": "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "id": "e9536340dce1ba4d06535a11e8fc0e21", "domain": "couponspreview.com", "domain_index": 0, "negative": "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "candidates": ["suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you store jewelry in a safe?", "answer": "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "id": "313776ad75ce12621a9aa3558b8f0455", "domain": "couponspreview.com", "domain_index": 0, "negative": "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "candidates": ["learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you store gold jewellery?", "answer": "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "id": "db3a6b09e990f1fd3f18b7f77d33808e", "domain": "couponspreview.com", "domain_index": 0, "negative": "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "candidates": ["instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you fix tarnished jewelry?", "answer": "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "id": "26a1569799b6f5a54db0c42c949a988c", "domain": "couponspreview.com", "domain_index": 0, "negative": "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "candidates": ["to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you clean cheap jewelry?", "answer": "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "id": "5b1eb0c2a385398d1d847814e127479b", "domain": "couponspreview.com", "domain_index": 0, "negative": "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "candidates": ["1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "what type of jewelry will not tarnish?", "answer": "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "id": "ec28a0ae6039be6237d5722d4325ab20", "domain": "couponspreview.com", "domain_index": 0, "negative": "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "candidates": ["sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "can hydrogen peroxide clean fake jewelry?", "answer": "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "id": "2ddc0266780a12104d9e7b1e061e6ac4", "domain": "couponspreview.com", "domain_index": 0, "negative": "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "candidates": ["baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "can you clean tarnished fake jewelry?", "answer": "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "id": "4e7baed01bd735af5cba2cd1c64f0f1d", "domain": "couponspreview.com", "domain_index": 0, "negative": "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "candidates": ["in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you keep fake jewelry from turning green?", "answer": "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "id": "9e86fcea497ed4c1022f565a8d6208bd", "domain": "couponspreview.com", "domain_index": 0, "negative": "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "candidates": ["there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "can i wear a necklace through airport security?", "answer": "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "id": "76b71751fb96082d4731eca1e986a83a", "domain": "couponspreview.com", "domain_index": 0, "negative": "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "candidates": ["also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "is it okay to bring jewelry on a plane?", "answer": "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "id": "0008f6e7d8d2d8a06dd5775d84f7ae3d", "domain": "couponspreview.com", "domain_index": 0, "negative": "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "candidates": ["passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "can i carry gold in international flight?", "answer": "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "id": "ade870ddb079ff3704c71f594a8fd90e", "domain": "couponspreview.com", "domain_index": 0, "negative": "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "candidates": ["yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "is it ok to store jewelry in plastic bags?", "answer": "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "id": "6c1df89b9d8a69c5da7762cc40181b6a", "domain": "couponspreview.com", "domain_index": 0, "negative": "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "candidates": ["don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "can sterling silver be worn everyday?", "answer": "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "id": "0c7aa38793d6bbd8dfabb65b772c9039", "domain": "couponspreview.com", "domain_index": 0, "negative": "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "candidates": ["sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "can you wear sterling silver in water?", "answer": "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "id": "a342bed96b5bb89a9f9af3ebe2fd6430", "domain": "couponspreview.com", "domain_index": 0, "negative": "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "candidates": ["the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you store necklaces so they don't tangle?", "answer": "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "id": "30a39cb6c5abb070f246bf9770c65a7e", "domain": "couponspreview.com", "domain_index": 0, "negative": "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "candidates": ["here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you keep jewelry safe at home?", "answer": "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "id": "4870f5c9035934ca26ed935ff931ad0c", "domain": "couponspreview.com", "domain_index": 0, "negative": "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "candidates": ["we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you pack necklaces for travel?", "answer": "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "id": "ba33bc2abc5b9e9928bf4eeac91c5677", "domain": "couponspreview.com", "domain_index": 0, "negative": "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "candidates": ["method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how should i organize my travel jewelry?", "answer": "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "id": "82f8a490eb3266c7f31d59e40a37f267", "domain": "couponspreview.com", "domain_index": 0, "negative": "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "candidates": ["travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do i keep my earrings from falling out?", "answer": "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "id": "b601280f2a9b90aef5f9a27318264559", "domain": "couponspreview.com", "domain_index": 0, "negative": "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "candidates": ["here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "is it bad to leave earrings in all the time?", "answer": "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "id": "e1a863aaf4cee8fde169cf6ef56c57a5", "domain": "couponspreview.com", "domain_index": 0, "negative": "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "candidates": ["leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you disinfect a piercing?", "answer": "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "id": "73a94d97cccaa8196f9fd544e2a920d2", "domain": "couponspreview.com", "domain_index": 0, "negative": "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "candidates": ["keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "why do my earrings stink?", "answer": "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "id": "0296f6db7fe9a930140890c5afeafe06", "domain": "couponspreview.com", "domain_index": 0, "negative": "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "candidates": ["your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "does silver stick to a magnet?", "answer": "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "id": "118a7ccac03017a02dd295a5c7752d24", "domain": "couponspreview.com", "domain_index": 0, "negative": "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "candidates": ["silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "will saran wrap keep silver from tarnishing?", "answer": "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "id": "f5678420e01474b6e3f4a7040190a04e", "domain": "couponspreview.com", "domain_index": 0, "negative": "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "candidates": ["storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "what's the best way to store sterling silver?", "answer": "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "id": "3a3033feac4d2b8926e14404d17752a3", "domain": "couponspreview.com", "domain_index": 0, "negative": "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "candidates": ["it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "does toothpaste remove silver tarnish?", "answer": "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "id": "c53313d89636627daae2a373d580f952", "domain": "couponspreview.com", "domain_index": 0, "negative": "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "candidates": ["toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "can you use toothpaste to clean silver?", "answer": "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "id": "2298be376585b4835f3fb2bb67ddb32a", "domain": "couponspreview.com", "domain_index": 0, "negative": "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "candidates": ["next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "can you use coke to clean silver?", "answer": "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "id": "4d696c26f2c66cc56115fc4af379a818", "domain": "couponspreview.com", "domain_index": 0, "negative": "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "candidates": ["pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "can i wear sterling silver in the shower?", "answer": "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "id": "98d6620ffea22deb6b585f4538679fd9", "domain": "couponspreview.com", "domain_index": 0, "negative": "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "candidates": ["though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "how do you keep silver shiny?", "answer": "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "id": "b8ee5545b7bc3102d6ef7336766b5a89", "domain": "couponspreview.com", "domain_index": 0, "negative": "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?", "candidates": ["place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?"]}
{"question": "does chalk keep silver from tarnishing?", "answer": "answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?", "id": "6f5a471f438b20aeeaded17d277878cf", "domain": "couponspreview.com", "domain_index": 0, "negative": "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "candidates": ["answer: adding a small piece of chalk to a sealed bag with a sterling silver jewelry piece inside does work to prevent tarnish. the chalk will attract any moisture as well as most chemical residues that cause tarnish to occur.sep 27 2010\n?", "keep your jewels in orderbest hanging jewelry organizer: misslo hanging organizer at amazon. ... best jewelry box: mckenna leather armoire at pottery barn. ... best jewelry armoire: langria lockable cabinet at amazon. ... best travel: ellis james quilted organizer at amazon.more items...•may 12 2019\n?", "10 best jewelry boxes overviewstackers premium stackable jewelry box. ... stock your home luxury valet organizer. ... valdler clear lid jewelry showcase display. ... songmics lockable jewelry box. ... songmics jewelry box. ... 3. kendal leather jewelry box and travel case. ... 2. kendal leather jewelry box. ... 1. glenor jewelry box.more items...•feb 1 2019\n?", "stepsget some mini plastic drawer units. ... use plastic ice cube trays to store pairs of earrings. ... use plastic buttons to keep pairs of earrings together. ... store small earrings in plastic pill organizers. ... poke stud earrings into a long strip of ribbon to keep them together.more items...\n?", "care tip: keep your fashion jewelry dry and tarnish freedon't wash dishes or do laundry with your jewelry on. ... don't wear jewelry in pool or at the spa. ... don't use jewelry cleaner. ... don't put on lotion or perfume with your jewelry on. ... put your jewelry on after you put your clothes on and before your take your clothes off.more items...•nov 9 2014\n?", "how do i keep jewelry untangled?use clear plastic straws. cut several straws in half then feed single-strand bracelets (or necklaces) through them one by one. ... pull unused teacups out of your cupboard. ... hang a key holder above your dresser. ... purchase an affordable jewelry organizer.\n?", "2:193:37suggested clip · 60 secondshow to make an earring rack diy organizer storage ...youtubestart of suggested clipend of suggested clip\n?", "here are ways on how to keep costume jewelry from tarnishing.keep it dry. the fastest way to tarnish your jewelry is by contact with moisture and liquids. ... store it properly. listen up 'cause this one's important! ... try a jewelry protectant spray. ... give it a break.aug 4 2016\n?", "how to pack necklaces without tanglinguse straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. you can only use one straw per necklace but you can fit several necklaces on one toilet paper roll. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "do not store jewelry in the bathroom. keeping pieces stored in individual plastic bags will help prevent oxidation and scratches. ... regular cleaning will help jewelry retain its shine.\n?", "tarnish is caused by the reaction of the copper in the sterling silver to humidity and elements. even perfumes lotions hair care products and sweat will accelerate tarnish on jewelry. ... leave jewelry sitting out exposed to the air most of the time tarnish becomes inevitable.\n?", "try using hand soap and warm water.use a washcloth to gently clean the jewelry. it's usually not a good idea to let fake jewelry soak in water for a long time as it can ruin the look or finish of the jewelry. ... or pour hot water into a bowl. place salt soda and dish-washing liquid into a bowl.jul 17 2019\n?", "here's how to pack your jewelry:necklaces. traveling with necklaces is hard. ... rings. use a small plastic bag or tuck the rings into one of the silk jewelry bags. ... bracelets. roll up a washcloth or hand towel and slide the bracelets over the rolled up towel. ... earrings. ... jewelry roll. ... jewelry pouch. ... plastic quart bag. ... jewelry box.more items...\n?", "to prevent scratches each piece should be stored individually in its own case pouch or compartment. be sure store sterling silver in a dry cool place. in hot climates it should be kept in an air-conditioned room.\n?", "keep items in sight beat the morning rush by keeping jewelry organized in such a way that it's easy to see your everyday necklaces earrings and jewelry pieces such as countertop accessories organizers that hang from closet rods or racks mounted to the closet door.\n?", "if you're looking for how to pack necklaces for travel whether they're small or large (or perhaps both) the press and seal method can easily keep your pieces in place and prevent them from moving around and becoming tangled. simply take a long piece of glad press'n seal plastic wrap and lay out your necklaces on it.\n?", "if you have a pencil handy you have an easy way to put your earring back in—at least until you can find a replacement earring back. cut a few centimeters off the end of the pencil eraser then stick your earring through it to make a hole.oct 15 2015\n?", "the best way to sterilize earrings inside the ear is as follows:wash hands thoroughly.dip a cotton ball or cotton swab into a capful of rubbing alcohol or specialized piercing solution and apply to the front and back of the earlobes and the earring.gently rotate the earring in the ear for several turns.more items...•mar 2 2018\n?", "store silver to prevent tarnish and scratches be sure not to let one piece of silver touch another or they may scratch each other. place wrapped silver in resealable plastic bags. seal and store. tip: chalk absorbs moisture and moisture causes tarnish.\n?", "baking soda and aluminum foil add boiling water and baking soda to a bowl layered with aluminum foil. remove after 1-3 minutes rinse under cool water and rub dry with a soft cloth. this process causes a chemical reaction that removes tarnish from the silver within second or minutes.\n?", "store silver jewelry in a cool dry place – preferably in a tarnish-preventive bag or wrapped in a soft piece of felt or cloth. make sure your silver is not exposed to air and light during storage: this can cause silver to tarnish. do not rub silver with anything other than a polishing cloth or a fine piece of felt.\n?", "untangling necklaces use a straight pin to gently pull out all of the knots. if that doesn't work place the necklace on a hard nonporous surface such as glass. apply several drops of baby oil or mineral oil to the chain then use the pin to untangle the links. proper storage should help prevent tangling.aug 5 2003\n?", "suggested clip · 60 secondshow to prevent jewelry chains from tangling (quick easy method ...youtubestart of suggested clipend of suggested clip\n?", "put down a layer of plastic wrap lay your necklaces out then cover with another layer of plastic wrap. press the two layers together around your necklaces to keep them separated. gently fold or roll your wrapped necklaces so that they create a small bundle that's easy to pack in your suitcase.jul 19 2016\n?", "suggested clip · 105 secondshow to organize jewelry in bank locker | bank locker jewelry ...youtubestart of suggested clipend of suggested clip\n?", "learn how to keep your valuables safe at home using these five fine jewelry storage tips.create a controlled storage environment. fine jewelry needs to be stored in a cool clean dry place. ... store jewelry by type. ... clean jewelry before storing. ... use soft fabric lining. ... secure your fine jewelry.nov 19 2018\n?", "instead keep an exclusive box with a soft velvet inner lining for storing the gold items and thus protect these from any kind of dents and scratches on the gemstones. you can even store you gold and silver pieces in separate cotton jewelry bags.feb 21 2013\n?", "to remove built-up tarnish from your silver make a thick paste with 1/4 cup baking soda and 2 tablespoons water. apply with a damp sponge and gently rub rinse and buff dry. to polish gold jewelry cover with a light coating of baking soda pour a bit of vinegar over it and rinse clean.\n?", "1:263:11suggested clip · 105 secondscheap jewelry cleaner: how to clean fake jewelry - youtubeyoutubestart of suggested clipend of suggested clip\n?", "sterling silver is a great option because it's durable and long lasting so it's good for rings necklaces bracelets cuff links belt buckles body jewelry... you get the picture. but keep in mind that silver jewelry is softer than gold platinum and titanium and it's likely to tarnish without proper care.jul 11 2018\n?", "baking soda and hydrogen peroxide is a great cleaner for lots of household objects and it's also a safe and effective cleaner when it comes to cleaning gold silver and costume jewelry. for best results make a by adding drops of hydrogen peroxide to the baking soda then rub gently on your jewelry.dec 9 2016\n?", "in this step the salt baking soda and water mixture should oxidize the tarnish off the jewelry. ... you should start to see your fake gold jewelry becoming shinier and your fake silver jewelry regaining its hue. 8) using a clean dry soft rag remove the remaining tarnish from your jewelry by wiping it gently.mar 9 2018\n?", "there's a super-simple way to combat green skin from jewelry: apply a thin coat of clear nail polish to the part of the accessory that makes contact with your skin. make sure it's completely dry before wearing it and then reapply every couple of weeks as the varnish starts to wear off.\n?", "also in most cases you do not need to remove your jewelry before going through security according to the tsa. if you're wearing particularly bulky items you might want to take them off but smaller pieces such as wedding rings and earrings can usually stay on.jun 26 2019\n?", "passengers can feel free to pack clothing books magazines and small personal electronics (including laptops) on board an airplane. taking accessories jewelry and shoes on the plane is permitted; however passengers should beware of metal detectors at the airport when packing.\n?", "yes you are allowed to carry gold on an international flight. ... if you decide to carry gold on a flight then you will need to declare it and pay the customs duty. the maximum weight of gold allowed to carry for a traveler is up to 1 kg in any form.nov 12 2018\n?", "don't store jewelry in plastic bags. some plastics emit vapors that can pit and discolor metal and corrode the surface of pearls and certain other gems.\n?", "sterling silver like other precious metals can oxidize with time. ... the best way to prevent tarnish is to actually wear your sterling jewelry or use your silver items often. however don't wear sterling silver in chlorinated water or when working with household cleaners such as bleach or ammonia.\n?", "the short answer to this question is yes you can (if you know it's sterling silver). water generally does not damage sterling silver. but water does cause silver to oxidize (darken) more quickly and what type of water and the chemicals in it has an impact on how much it will cause your silver change color.mar 28 2017\n?", "here's how to pack necklaces without tangling:use straws. unclasp the necklace then thread either end inside until it comes out the opposite end. ... …or toilet paper rolls. ... place in sandwich bags. ... pack with plastic hangers. ... protect in plastic wrap. ... try trays.aug 23 2018\n?", "we have tips that will go a long way in keeping jewelry safe at home.never leave a key for anyone. don't leave a key for a repairman to use to enter your home. ... keep jewelry out of sight. ... be aware of what's happening. ... seek references. ... be mindful of family friends and pets. ... get insurance.oct 24 2013\n?", "method 2 using straws to keep necklaces from tanglinghelpful? ... unclasp a necklace and thread it through a straw. ... close the clasp of each necklace. ... place necklaces into a toothbrush holder or ziploc bag. ... pack chunky necklaces by slipping them through a toilet paper tube.apr 26 2019\n?", "travel jewelry organizers to buyuse a jewelry roll organizer.travel with a jewelry box organizer.protect it in a pouch jewelry holder.organize jewelry in a pill case.diy jewelry roll with a travel towel.vacuum seal your jewelry.keep necklaces in straws.organize earrings in buttons.more items...\n?", "here are three tips to keep you from ever losing an earring again.invest in locking earring backs. keep your earrings on your ears with earring backs that lock into place. ... pin your earrings in place. ... hook earrings to each other.mar 31 2015\n?", "leaving out too long yes you can take your earrings out after 6-8 weeks if they feel ready but don't leave them out! they will still close quickly since they're relatively new. leave your earrings in as often as you can for roughly a year before going extended periods without them.aug 11 2016\n?", "keep the piercing clean by gently cleaning the area around it with a saline (salt water) solution twice a day preferably after washing or bathing. to do this submerge the area in a bowl of saline solution (1/4 teaspoon of sea salt per egg cup of warm water) for a few minutes at a time.\n?", "your body secretes a substance called sebum as part of its normal everyday work. sebum is secreted by the sebaceous glands in the skin. ... mix sebum with some dead skin cells and a little bit of bacteria and you get some really potent smelling piercings! the discharge is semi-solid and smells like stinky cheese.apr 3 2014\n?", "silver is not magnetic. if you place a strong rare-earth magnet called a neodymium magnet on a silver coin or bar it should not easily stick to it. ... if it sticks or it slides very quickly it is not silver. however keep in mind that just because the magnet does not stick does not necessarily mean that it is silver.\n?", "storing silver in plastic wrap was popular years ago but it was never a good idea because plastic contains sulfur and traps moisture both of which encourage tarnishing. in warm temperatures the plastic can stick to the metal. ... do not use newspaper plastic or rubber bands which can cause damage.nov 29 2001\n?", "it's fine to store your silver in a sealed zip-top plastic bag but do not wrap it in plastic wrap or secure with rubber bands. other storage options include flannel bags designed for silver storage or chests or drawers lined with a tarnish-resistant flannel such as pacific silvercloth.\n?", "toothpaste contains abrasive particles that can polish off tarnish. these same particles can scratch silver up as well. in particular you should avoid using toothpaste on sterling silver highly-polished silver or anything that is silver-plated. these items are very soft and can be easily damaged by the toothpaste.\n?", "next time you need to clean silver cutlery or jewelry reach for toothpaste instead of expensive silver polish. snapguide user shayne shares this simple technique for cleaning old silver. all you need to do is rub the toothpaste on like soap and rub it off with a paper towel. the results are pretty remarkable.sep 1 2012\n?", "pour some coca cola into a bowl and soak the jewellery in it for 10 minutes - remove and rub with a cloth. i really expected the coca cola to strip the silver clean but unfortunately the effect was minimal and not worth the time spent. spray the window cleaner onto a soft cloth and rub silver.\n?", "though showering with sterling silver jewelry on should not harm the metal there is a good chance that it could induce tarnishing. waters that contain chlorine salts or harsh chemicals will affect the look of your sterling silver. we encourage our customers to remove your sterling silver before showering.aug 30 2017\n?", "place tarnished silver on foil pour over boiling water sprinkle over a good quantity of baking soda – at least a few tbsp.watch as the tarnish moves from the silver to the foil. repeat again as necessary.once clean remove from solution wash well in warm soapy water and buff dry with a soft cloth.may 31 2013\n?"]}
{"question": "what do i do when a death occurs while out of town or away from home?", "answer": "it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "id": "91b8795d2f0e87a52a97b9d57e70a8da", "domain": "lakeviewfhc.com", "domain_index": 0, "negative": "a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "candidates": ["it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.", "what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch."]}
{"question": "what do funeral directors do?", "answer": "a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "id": "62c02de6d95d96627804f4b10883dfd0", "domain": "lakeviewfhc.com", "domain_index": 0, "negative": "absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "candidates": ["a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.", "what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch."]}
{"question": "can i personalize my service?", "answer": "absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "id": "b9b5e9161667ed7d5eb73eda02928abc", "domain": "lakeviewfhc.com", "domain_index": 0, "negative": "definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "candidates": ["absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.", "what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch."]}
{"question": "can i still have viewing and funeral services with cremation?", "answer": "definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "id": "8608b9e9a2859dfbbf903fdd2dd803fb", "domain": "lakeviewfhc.com", "domain_index": 0, "negative": "a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "candidates": ["definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.", "what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch."]}
{"question": "why have a viewing?", "answer": "a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "id": "1307d2d2c272588d0e0fae1b06077f34", "domain": "lakeviewfhc.com", "domain_index": 0, "negative": "yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "candidates": ["a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.", "what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch."]}
{"question": "can we have a viewing if my loved one has donated organs or had an autopsy?", "answer": "yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "id": "a7613e51de8af0867a9ba104ff937ca4", "domain": "lakeviewfhc.com", "domain_index": 0, "negative": "you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "candidates": ["yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.", "what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch."]}
{"question": "should i bring my children to the funeral service?", "answer": "you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "id": "7a3a40822befba114833a4b7971d9625", "domain": "lakeviewfhc.com", "domain_index": 0, "negative": "in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "candidates": ["you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.", "what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch."]}
{"question": "what is the purpose of embalming?", "answer": "in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "id": "bf50925a81f9e129abee0dbb0dc882c9", "domain": "lakeviewfhc.com", "domain_index": 0, "negative": "no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "candidates": ["in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.", "what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch."]}
{"question": "is embalming required by law?", "answer": "no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "id": "743816d8dff73cc9f2674500edb66f00", "domain": "lakeviewfhc.com", "domain_index": 0, "negative": "this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "candidates": ["no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.", "what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch."]}
{"question": "how long does the cremation process take?", "answer": "this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "id": "73fe0bf584bae4b5221f27e7745d0d95", "domain": "lakeviewfhc.com", "domain_index": 0, "negative": "cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "candidates": ["this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.", "what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch."]}
{"question": "how can i be sure that the remains i receive are those of my loved one?", "answer": "cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "id": "536678f899464c5a6b5d3b859a041069", "domain": "lakeviewfhc.com", "domain_index": 0, "negative": "in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "candidates": ["cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.", "what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch."]}
{"question": "where can i scatter my loved one's cremated remains? are there any restrictions?", "answer": "in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "id": "4bc9ac799b323939d033e37cec9e7120", "domain": "lakeviewfhc.com", "domain_index": 0, "negative": "a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "candidates": ["in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.", "what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch."]}
{"question": "what is a columbarium?", "answer": "a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "id": "72e01d9442368777caa926e5e6d9cdef", "domain": "lakeviewfhc.com", "domain_index": 0, "negative": "the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.", "candidates": ["a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.", "what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch."]}
{"question": "what can i do to help the bereaved after services?", "answer": "the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.", "id": "c1714fcc963625b8787526d1580640ad", "domain": "lakeviewfhc.com", "domain_index": 0, "negative": "what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch.", "candidates": ["the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss.", "it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch."]}
{"question": "what should i say when i run into the bereaved in public?", "answer": "what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch.", "id": "cdea848ef04f946fa5b84588ef06e0e8", "domain": "lakeviewfhc.com", "domain_index": 0, "negative": "it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "candidates": ["what you’ll say depends upon whether or not you’ve already had contact with the bereaved. if you’ve already offered your condolences, or attended the visitation or service, simply greet the bereaved warmly and express an interest in their wellbeing. if this is your first meeting since the death and you’re in a public setting, it’s best not to bring up the death directly. instead, say something like, “i understand these must be difficult days for you,” and perhaps ask about when might be a good time to visit, or suggest that you meet for lunch.", "it’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. we will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. calling us will also help you to avoid duplication of efforts and fees.", "a funeral director is a licensed professional who specializes in all aspects of funerals and related services. they provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. they also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. they’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.", "absolutely! our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.", "definitely! in fact, we encourage you to do so. choosing cremation only indicates how you’d like to care for your loved one after the service and doesn’t exclude you from celebrating and honoring their life in any way. whether you’d like to arrange a funeral service before cremation, or wait and hold the service after the cremation, we’re happy to help you design a meaningful service to accompany the cremation.", "a viewing — also known as a visitation, wake, or calling hours — can involve an open or closed casket, and is seen as a vital part of the grieving process. having their loved one present often helps family and friends to accept the reality of their loss, especially for those who may not have seen him or her in a while. the opportunity to come to terms with the death and say a final farewell is an important step on the road to healing.", "yes. autopsies and organ donation do not affect your ability to have an open-casket viewing.", "you should use your judgment to determine whether your child is old enough to comprehend death, and whether attending the funeral will be meaningful to them. it’s important for children to be allowed to express their grief and share in this important ritual. if you bring young children, explain beforehand what they will see and experience, and make sure that they know the importance of being on their best behavior. if your child becomes cranky or noisy, remove them promptly to avoid disturbing those who are mourning.", "in many cases, if you choose to have a viewing before cremation, embalming may be required. embalming is a process used to sanitize and temporarily preserve the body of a person who has passed away. it also can enhance the appearance of a person that has suffered damage from an accident or illness. by preserving the body through embalming, we can give you and your family time to make personalized and meaningful arrangements.", "no. except in rare circumstances, embalming is not required by law. however, most funeral homes do not permit public viewing without embalming. if you opt to not use embalming, usually we can offer a private viewing prior to cremation with minimal preparation excluding embalming.", "this will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.", "cremation of multiple people at the same time is illegal in the u.s. and many other countries, so the cremation chamber is not designed to hold more than one person at a time. in addition, cremation is a regulated process with strict procedures we follow to ensure we’re holding our services to the highest standard possible. all necessary paperwork and fees must be completed with local authorities, and then a checklist is completed at the crematory. a metal disk with a unique id number accompanies your loved one from the time we receive the person throughout the cremation process, and after cremation occurs we attach the metal disk to the bag containing the ashes. knowing the level of respect and meticulous care with which we treat your loved one, you can rest assured that you are receiving only your loved one’s ashes.", "in general, the government does not regulate the scattering of ashes. most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. if you wish to scatter on private land, consult the landowner first. in most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.", "a columbarium is a place for the interment of urns containing cremated remains. they’re often located in mausoleums, chapels, or memorial gardens, and contain numerous small compartments, or niches, designed to hold urns.", "the grieving process doesn’t end with the funeral, and it will take time for the bereaved to heal. the family will need your support for months to come, so make sure to check in on a regular basis. drop a note, make a phone call, and continue to invite them when you make social plans; they’ll let you know if and when they are ready to participate. reach out to the family on special occasions, like birthdays or anniversaries, especially during the first year following their loss."]}
{"question": "01. what is a headshot?", "answer": "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "id": "784b2e5f0f954d551f4a3003206ab927", "domain": "hkristian.com", "domain_index": 0, "negative": "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "candidates": ["a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "unfortunately no...\ndo bring your own favourite outfits based on your personality", "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent"]}
{"question": "02. who is a headshot for?", "answer": "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "id": "caa99ad547a9e886fce35ce7a1ce952b", "domain": "hkristian.com", "domain_index": 0, "negative": "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "candidates": ["a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "unfortunately no...\ndo bring your own favourite outfits based on your personality", "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent"]}
{"question": "03. why do i need a headshot?", "answer": "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "id": "c5b227226a70bda0519dab1e4a503c94", "domain": "hkristian.com", "domain_index": 0, "negative": "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "candidates": ["all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "unfortunately no...\ndo bring your own favourite outfits based on your personality", "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent"]}
{"question": "04. how long does a headshot session take?", "answer": "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "id": "b0ed93f9fd0e29391ffc6a4558d6cc38", "domain": "hkristian.com", "domain_index": 0, "negative": "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "candidates": ["since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "unfortunately no...\ndo bring your own favourite outfits based on your personality", "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent"]}
{"question": "05. how many pictures will i get?", "answer": "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "id": "19bbefb2d3dd1c0761e8143883dfb95a", "domain": "hkristian.com", "domain_index": 0, "negative": "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "candidates": ["you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "unfortunately no...\ndo bring your own favourite outfits based on your personality", "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent"]}
{"question": "06. how long does it take to get my pictures?", "answer": "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "id": "2492a948e365eb73fff0a9bc8c290194", "domain": "hkristian.com", "domain_index": 0, "negative": "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "candidates": ["usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "unfortunately no...\ndo bring your own favourite outfits based on your personality", "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent"]}
{"question": "07. how you'll retouch my image?", "answer": "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "id": "5b92ce3ecc39474eb923b814fcacdf0c", "domain": "hkristian.com", "domain_index": 0, "negative": "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "candidates": ["clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "unfortunately no...\ndo bring your own favourite outfits based on your personality", "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent"]}
{"question": "08. how many retouched pictures that i'll get? can i have 10 of my pictures retouched?", "answer": "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "id": "0e6f028a98be592ef14778f424d9decb", "domain": "hkristian.com", "domain_index": 0, "negative": "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "candidates": ["the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "unfortunately no...\ndo bring your own favourite outfits based on your personality", "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent"]}
{"question": "09. how long does retouching take?", "answer": "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "id": "47f51082a32eaa497e2668a30515b9d9", "domain": "hkristian.com", "domain_index": 0, "negative": "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "candidates": ["usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "unfortunately no...\ndo bring your own favourite outfits based on your personality", "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent"]}
{"question": "10. i would prefer a more natural look. is it possible?", "answer": "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "id": "b41a562630965778bb735ef78a64e54b", "domain": "hkristian.com", "domain_index": 0, "negative": "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "candidates": ["no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "unfortunately no...\ndo bring your own favourite outfits based on your personality", "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent"]}
{"question": "11. do i own my images?", "answer": "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "id": "c38d0cd26b5fdd8fc28fbe214b4f420d", "domain": "hkristian.com", "domain_index": 0, "negative": "unfortunately no...\ndo bring your own favourite outfits based on your personality", "candidates": ["by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "unfortunately no...\ndo bring your own favourite outfits based on your personality", "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent"]}
{"question": "12. do you provide outfits?", "answer": "unfortunately no...\ndo bring your own favourite outfits based on your personality", "id": "ca4afcfc3e80179d295faa9aa4414dad", "domain": "hkristian.com", "domain_index": 0, "negative": "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "candidates": ["unfortunately no...\ndo bring your own favourite outfits based on your personality", "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent"]}
{"question": "13. how do i make an appointment?", "answer": "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "id": "ae01c3ec623790bd17c33474ce62fa02", "domain": "hkristian.com", "domain_index": 0, "negative": "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "candidates": ["please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "unfortunately no...\ndo bring your own favourite outfits based on your personality", "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent"]}
{"question": "14. i live outside jakarta, is it possible for you to come?", "answer": "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "id": "7f23bd89099b362b52215e523ee6ab94", "domain": "hkristian.com", "domain_index": 0, "negative": "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "candidates": ["of course...! however additional travel cost may apply, depending on how far it is from our premise.", "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "unfortunately no...\ndo bring your own favourite outfits based on your personality", "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent"]}
{"question": "15. do you provide prints with each plan?", "answer": "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "id": "55093948b5e1655ceb6fc43c61b8feea", "domain": "hkristian.com", "domain_index": 0, "negative": "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent", "candidates": ["no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints.", "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "unfortunately no...\ndo bring your own favourite outfits based on your personality", "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent"]}
{"question": "16. why are your prices higher then other photo studios?", "answer": "we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent", "id": "7632b56d334fd06069c498f9881ea3c4", "domain": "hkristian.com", "domain_index": 0, "negative": "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "candidates": ["we have an extensive experience in this field and will do our utmost best to deliver you a photo you can be proud to show the world. \nour one to one service ensures our quality is consistent", "a headshot for your business is your calling card or the first line of how your brand presents itself to the viewer. it acts as a business card, promotional advertisement and much more. having a professional headshot helps you to stand out as the viewer can see who you are. it gives the appearance that you are approachable, likable and most importantly, a professional.", "a professional headshot can be applied to anyone in any field. whether you are in medicine, finance, public speaking, life coaching, fashion, modeling or a creative field then you can definately use a professional photo for your website, social media or promotional materials.", "all businesses want to connect with potential clients and customers. as a business owner or brand, your headshot helps the viewer to connect with you. the confidence and intelligence that will be displayed in the photo will definitely resonate with the viewer, making them feel more assured in doing first time and repeat business with you. its a great first impression.", "since we will mostly shoot on location please allow some extra time! a typical headshot session with 2-3 clothing changes takes about 2-3 hours. i will shoot as much as it takes to get what we need from each look, usually the first look takes a little longer and as we getting comfortable with each other we take up speed.", "you will receive all the good pictures we took on the shoot. i will also point out my favorites if you need help to choose your selection.", "usually you will receive your pictures through cloud drive. we'll send the link within 48 hours.", "clean your skin from blemishes or pimples, even out your skin complexion and soften wrinkles when needed. take off those dark circle under your eyes and make them pop. clean up your hair from fuzz. small corrections of imperfections and cropping. if required, i can make you slightly slimmer by 1/2 kg :)", "the basic one for individual package includes 3 pictures to be retouched.\n...and of course! i can retouch as many as you want, i charge idr 150k per image. i can give you more competitive rate should you want to have more than 5 additional images to be retouched.", "usually, 1 session can take anywhere from 5 working days . this is because every image is inspected, categorized, selected, grouped and the best frames are post processed with enhancements. this is a tedious process but at the end of it, you are presented with a quality product that you will be happy to own", "no problem. my goal is to make you looks as natural as possible. \nsimply let us know your headshot goal during the session and we will do our best to accede to your requests.", "by default you do not fully own the images. you are paying for the service and the standard image usage rights. as the photographer or creator, once the images are produced, the rights belong to the photographer. you have the rights to use the images for your personal branding", "unfortunately no...\ndo bring your own favourite outfits based on your personality", "please call us at 3 days in advance to make your appointment, currently we're only available during weekend/ public holiday or by appointment.", "of course...! however additional travel cost may apply, depending on how far it is from our premise.", "no i do not. this is because my business is small and printing is an added expense. in order to make it affordable to the client, i prefer this responsibility to be your own. because of my business model, this enables the client to have more freedom in making prints."]}
{"question": "communication", "answer": "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "id": "75c0d6a3624c0dbec337407159709d07", "domain": "troomi.com", "domain_index": 0, "negative": "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "candidates": ["groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "creativity", "answer": "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "id": "6991267655bf3972ec5a1844dd20a021", "domain": "troomi.com", "domain_index": 0, "negative": "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "candidates": ["libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "education", "answer": "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "id": "7159845863f0fa34c51fb073075e5b55", "domain": "troomi.com", "domain_index": 0, "negative": "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", "candidates": ["bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "entertainment", "answer": "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", "id": "a1c7f382f053fe53e166b3efdecb0ef4", "domain": "troomi.com", "domain_index": 0, "negative": " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "candidates": ["angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "family", "answer": " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "id": "09b4f5fe7389d254e8440d91a2bf7097", "domain": "troomi.com", "domain_index": 0, "negative": "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "candidates": [" locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "hobbies", "answer": "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "id": "4408cb540c258907b33d305466adfff6", "domain": "troomi.com", "domain_index": 0, "negative": "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "candidates": ["alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "mindfulness", "answer": "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "id": "19d02207bc635a7e968cff94caac08f6", "domain": "troomi.com", "domain_index": 0, "negative": "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "candidates": ["ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "music", "answer": "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "id": "e0f35dff427bca96fda2879276536a06", "domain": "troomi.com", "domain_index": 0, "negative": "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "candidates": ["apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "productivity", "answer": "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "id": "b267b175c2063cf56e6b86718ef4f956", "domain": "troomi.com", "domain_index": 0, "negative": "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "candidates": ["google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "spirituality", "answer": "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "id": "8f8aae6560c504c2f1fb4b256167bad3", "domain": "troomi.com", "domain_index": 0, "negative": "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "candidates": ["gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "sports", "answer": "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "id": "97a0eb7d1edb5bb23bfbf6a813bee309", "domain": "troomi.com", "domain_index": 0, "negative": "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "candidates": ["strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "tools", "answer": "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "id": "573efff8a14f8b236a8473ebeea2c02a", "domain": "troomi.com", "domain_index": 0, "negative": "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "candidates": ["acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "communication", "answer": "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "id": "a7c588967724437f29ca9f5fcac038db", "domain": "troomi.com", "domain_index": 0, "negative": "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "candidates": ["gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "creativity", "answer": "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "id": "65a9d5c536eefe981b906a1b111c9eb4", "domain": "troomi.com", "domain_index": 0, "negative": "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "candidates": ["galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "education", "answer": "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "id": "1c15dc6304b1f608c013e0764506d6cf", "domain": "troomi.com", "domain_index": 0, "negative": "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "candidates": ["abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "entertainment", "answer": "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "id": "67ec3c26b6890666897f70a91201c85b", "domain": "troomi.com", "domain_index": 0, "negative": "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "candidates": ["toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "family", "answer": "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "id": "518b7a74b70a38c1b3cdc560626cdfa0", "domain": "troomi.com", "domain_index": 0, "negative": "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "candidates": ["google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "health and fitness", "answer": "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "id": "a9b45c7e899e34a5654519eaf44d2522", "domain": "troomi.com", "domain_index": 0, "negative": "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "candidates": ["t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "mindfulness", "answer": "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "id": "b2aa1d9fc215369a569895365c1225a1", "domain": "troomi.com", "domain_index": 0, "negative": "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "candidates": ["day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "productivity", "answer": "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "id": "14622bc9af8544c41394ed039c635700", "domain": "troomi.com", "domain_index": 0, "negative": "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "candidates": ["bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "spirituality", "answer": "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "id": "b54576fc63dfea940c16bbbe65d93eed", "domain": "troomi.com", "domain_index": 0, "negative": "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos.", "candidates": ["s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses.", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos."]}
{"question": "tools", "answer": "calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos.", "id": "c70ac531af58920c688877afa481b2d2", "domain": "troomi.com", "domain_index": 0, "negative": "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "candidates": ["calendar\ndon’t miss any events with google calendar. add your meetings, appointments, and special days on google calendar. you can add reminders, notes, and even google meet meetings to each event.   clock\nalways be on time with the clock app. set timers, alarms, and stop watches, and see what time it is anywhere in the world all in one app!   find device\nare you prone to misplacing your phone? let google help you with find my device. this app provides you with the location of your phone (or last known location) and allows you to even locate your device in large buildings like airports. you can also play a sound through your device to help you locate it even if it’s on silent. put your mind at ease with find my device.   greenlight\nteach your kids how to manage money with greenlight! with no overdraw fees and parental control on where kids can spend, greenlight makes teaching budgeting a cinch! your child can choose to spend, invest, save, and give as they learn how to manage their own finances with this handy app.   photos\nis your phone getting bogged down with pictures? google photos has you covered! google photos automatically backs up your photos so you don’t have to store them on your phone. google photos also offers lots of fun  to edit your photos.", "groupme\nwant the freedom of group texting without getting your phone blown up by a thousand texts? groupme is here to help. with groupme, you can connect with schoolmates, friends, coworkers, and family without extra data charges. groupme is a great way for teams and other groups to effectively share information with one another. so choose groupme for all of your group text needs!", "libby\nall over the world, local libraries offer millions of ebooks and audiobooks. you can borrow them — for free, instantly — with a library card and libby: the award-winning, much-loved app for libraries. browse your library’s digital catalog of books. borrow and enjoy ebooks, audiobooks, and magazines. download titles for offline reading, or stream them to save space. send ebooks to your kindle. use tags to create your must-read list and any other book lists you want. keep your reading position automatically synced on all your devices.\nsketchbook\nat autodesk, we believe  starts with an idea. from quick conceptual sketches to fully finished artwork, sketching is at the heart of the creative process. you never know when a great idea will strike, so access to fast and powerful creative sketching tools is an invaluable part of any creative process. have an artist in the family? help them nurture their talent with autodesk sketchbook. this app offers all the supplies a budding artist needs on the go and now the app is free for everyone!", "bb classroom k12\nwith the blackboard classroom k12 mobile app, you can:\naccess your courses directly from your mobile device\ndownload content for offline access\nupdate your profile information\nreceive course notifications and messages\nas a student: view your course grades and awarded badges on your profile\ncanvas student\ncanvas is the perfect way for your child to keep track of their classes. they can submit assignments, see grades, watch videos, and keep track of course work with one app.\ngoogle classroom\nlearner or teacher, google classroom is the app for you. google classroom is a free and easy way to keep track of assignments, due dates, and projects. with google classroom, students no longer need to wonder when an assignment is due or what their grade is. with a quick check of the app, they can see all of their academic progress.\nhomer learn and grow\nexpert-designed, kid-powered, playful learning — explore homer’s essential early learning app made to help kids build the confidence they need for school and life. thoughtfully made for (and loved by) kids aged 2-8. help your child learn to read with homer learn & grow. your child can learn sounds and words with fun characters and activities. reading was never more enjoyable than with homer learn & grow!\nhuman anatomy\nhuman anatomy is an al resource for learning about human anatomy. explore the anatomy systems of the human body. got a future doctor in the family? help them get a head start on learning about the body with human anatomy! this app gives your child a free al experience with the various functions of the body.\nlittle alchemy\nstart with four basic items and use them to find dinosaurs, unicorns and spaceships! combine 4 different elements to make other elements. discover how to make lava, explosions, and stone. if you’ve got a little scientist in the house, little alchemy is the app for you!\norboot earth\norboot is a one-of-a-kind globe without any names or borders but various highlights to identify places with. it adds fun to learning by merging a physical globe with augmented reality through the orboot app on smartphones and tablets. the orboot app allows you to explore the orboot globe in more depth, taking on the endless adventures and mysteries of mother earth. give learning a new twist with orboot!\npbs kids games\npbs kids games is a parent’s one-stop shop for al games. this free app allows your kids to learn right along with their favorite tv characters. make learning fun with pbs kids games.\nskyward\nskyward mobile access helps your student keep track of their grades, progress, and other school information. skyward mobile access can only be used if your child’s school has purchased their services. if your child’s school uses skyward, your child may connect to the school through their skyward account.  \nstarfall\ndoes your little one need some extra help with school? starfall is here to help. no matter if you’ve got a kindergartner or 3rd grader, starfall will give them that extra tutelage they need. starfall free has several activities to help your child learn their letters and how to read. you can even get a few math lessons for free. so get starfall and start learning!", "angry birds\nenjoy some wind-down time with these feathered friends by helping them defeat their enemies! complete various levels by knocking down the pigs’ fortresses, and help the birds get back their eggs!   toca kitchen\nrunning a restaurant was never easier with toca kitchen 2. you can whip up anything you can imagine and serve it to your customers. shrimp and watermelon? why not. dragonfruit noodles? no one’s stopping you. so get out there and start your journey to becoming the world’s greatest chef with toca kitchen 2 for free!", " locator\n locator lets you stay linked to your  members during the day.  location tracker uses your phone’s native gps tracker to ensure  safety, even when they’re far away!  locator free helps you make sure your  is safe with features like gps tracking, sending sos alerts, and creating a limited number of zone alerts.\nlife 360\nbeyond a basic gps phone tracker. explore life360 for free and get started with advanced location sharing, two days of location history, and two place alerts to see  members come and go from your top places like home, school, and work. upgrade to membership for premium features and tools backed by 24/7 specialist support.", "alltrails\nif you’re looking for some new trails to hike or run, alltrails is the app for you. find all the local trails and their difficulty ratings on one app. even find trails where you’re traveling. alltrails gives you the estimated time and distance of the trail as well so you can plan your day perfectly.\nskymap\nsky map is a hand-held planetarium for your android device. use it to identify stars, planets, nebulae and more. have you got an astronaut-in-training in your family? or maybe an under-aged astronomer? well, skymap is the app for you. skymap allows you to explore the stars in a whole new way. skymap not only shows you stars, but it also helps you identify constellations, planets, and nebulae!", "ambience\nambience is a mixer of relaxing sounds. you can mix many nature sounds and music in order to obtain your ideal relaxed ambience based on your mood. all sounds are high quality! you can also upload your own sounds and mix them with the app sounds. you can use this app for sleeping, power nap, meditation, concentration, reading or just relaxing. minimize anxiety, insomnia, and the symptoms of tinnitus by using this handy sound mixer to mask the annoying sounds around you. contains over 100 high quality relaxing sounds (all free) for any mood.\nantistress\nstressed and need a way to relax? try out the antistress app! this app offers dozens of ways you can take your mind off your stress and anxiety. play. with wooden blocks, bamboo chimes, and even shaving cream. never be without something to fidget with when you have the antistress app.\nheadspace\nif you’re ready to take meditation to the next level, headspace plus is for you. with all the great features of headspace free, headspace plus also offers\nover 40 courses of themed meditations on specific topics like stress and sleep\ndozens of one-off exercises designed to add more  to your day\nsleep by headspace that helps ease the mind into a truly restful night’s sleep\nheadspace move mode for a variety of physical activities to keep your body as sharp as your mind\nthe wake up for mindful activities to start your day\nfocus mode with audio and video to help your mind stay focused throughout the day\nanimations that guide you through essential meditation techniques and bring to life traditional stories\nget your best sleep and peace with headspace plus.\nmy creative diary\nlooking for a place to jot down a few ideas or even get a few new ones? my creative diary is the app for you. with several prompts to choose from, you’ll always now just how to start writing. and if you’re looking for something to do on a free afternoon, this app even gives you ideas of new things you can try.   my diary\nneed to jot down your thoughts on the go? my diary is here to help. record your day-to-day happenings, secrets, and feelings. even add photos and other customizable features to make your diary uniquely you. never find yourself without your journal with my diary!", "apple \napple  is a  streaming service that enables users select  to stream to their device on-demand, or they can listen to existing playlists. if your family uses an apple  family plan, your child can still have user access by signing in through the apple  android app.\niheartradio family\nare you looking for the best family-friendly  and stories in one free app? the new and improved iheartradio family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!\nperfect ear\nperfect ear is the perfect way for your child to enhance their  skills. with dozens of exercises and activities to teach sight reading, pitch, and rhythm, your child will get the foundation they need to start their al journey. get access to several exercises for free and purchase feature packs for even more!\nsimply piano\npiano lessons can be pricey. but thanks to simply piano, you can save some cash and still give your child the opportunity to learn to play. give it a try and get 1 course totally free! your child (and your wallet) will thank you later.\nspotify kids\nspotify kids offers your children hundreds of age-appropriate songs to explore. with a premium family account, your children can use spotify kids to listen with their own account, avoid explicit content, and listen offline. if your child loves , but you’re worried about them running into something inappropriate, spotify kids is the app for you.\nspotify\nwith spotify, you can listen to  and play millions of songs and podcasts for free. stream  and podcasts you love and find  – or your next favorite song – from all over the world.", "google docs\ncreate and collaborate with others on documents from your android phone or tablet with the google docs app.\ngoogle sheets\ncreate and collaborate on spreadsheets from your android phone or tablet with the google sheets app.\ngoogle slides\nforgot to make that big presentation for your school project? no problem! with google slides, you can whip up a stunning slideshow in no time. with several themes to choose from and easy collaboration, your presentation is sure to be a hit. so give google slides a try for your next presentation.\ntraffic monitor\nad-free traffic monitor you can check you 3g/4g and 5g speed and keep an eye on network coverage and data usage on your smartphone.\nthe weather channel\nneffos weather works with the world’s best weather data sources to provide you with the most accurate weather information at all times. no matter where you are, you can trust the weather channel for your daily forecast and weather alerts.", "gospel library\ngospel library is the study app of the church of jesus christ of latter-day saints.\nour turtle house\nget access to inspirational content from 3 great speakers to help supplement your gospel study. listen to john by the way, hank smith, and meg johnson give advice on dozens of topics for free!", "strava\ntrack your fitness with strava activity tracker. record routes, map your favorite bike trail or run & analyze your training with all the stats—for free! marathon training or simply love going for a bike ride? turn your phone into a sophisticated cycle or running tracker with strava. try out a new trail with strava distance tracker and mile counter or even track running spped. join millions of active people and reach your goals!\nteamsnap tournaments\nnever organize or attend a bad tournament again. teamsnap tournaments makes it easy to plan, schedule, update and communicate everything about your next event. complicated schedules? no problem – build complex brackets in a snap. last-minute updates? make changes and communicate them to all the teams and fans instantly. plus standings, scores, notifications, venue management and driving directions.", "acubattery\nprotects battery health, displays battery usage info, and measures battery capacity based on science. accubattery can help your device perform at its best. with battery health, battery use charge speed, and other highlights, your device will never be in better shape.\ncolornote\nalways writing yourself notes then forgetting where you put them? no worries. colornote has your back. colornote allows you to keep all your notes, to-do lists, shopping lists, and even message drafts in one place. pin and lock notes as you please, and if you’re worried you’ll forget something, you can even use the colornote widget to stick it right on your home screen.\ntranslate\ntraveling where you don’t speak the language? no problem! google translate has you covered. google translate allows you to translate into 108 languages via text, speech, or images.", "gmail\njust because your child is under 13 doesn’t mean they need to miss out on the great features of google apps. with google family link, your child can access their favorite google apps through your account without sharing any of their personal identification information.   marco polo\nstay in touch with your loved ones through marco polo. record limitless video chats that don’t take up your space, react to your friends’ videos, and see when they’re watching yours. download marco polo today!", "galaxy theme store\npersonalize your phone with a fantastic selection of fun and original themes of galaxy themes wallpaper.", "abcmouse\nabcmouse is the award-winning learning program that covers reading, math, art, music, and more for kids ages 2 to 8. created by teachers and  experts, it has 10,000+ exciting learning activities for children at all academic levels.\nduolingo\nwant to learn a new language but not sure where to start? duolingo is the perfect starting place. study over 30 languages with a game-like interface that will help you improve vocabulary, speaking, listening, reading, and writing skills. and what’s even better is it’s free with ads! so if you and your kids are looking for something to pass the time this summer, give duolingo a try!   dictionary.com\ncarry a dictionary in your pocket with dictionary.com’s app; whether you’re writing an essay or stumped by a word in a book, this app has your back. get definitions, synonyms, antonyms, and a word of the day all for free with ads. on the dictionary.com app!\nhuman body\nwith the human body by tinybop, your little one can explore the human body with different activities. see how the body is affected by cold or excessive heat. you can even feed the body different foods to see how the digestive system works. so help your child learn about their body with the human body app! you can even try it free for 7 days.\nkhan academy\nkhan academy is the quintessential al app. with hundreds of courses on dozens of subjects, your child is sure to find the help they need. is calculus a little tricky for them? or maybe they can’t quite get the hang of their ap history class. whatever it is, khan has your child covered. what’s even better is, it’s completely free!\nkhan kids\nkhan academy for kids is exactly what every child needs in their  journey. khan academy offers free tutoring for any subject so your child can get the help they need to succeed in school. best news? it’s ad-free and free-free!\nstudent\nnever get behind in school with campus student. get access to grades, homework, attendance, announcements, and more all in one place with this mobile app.", "toca builder\ncreate your own world with toca builders. with six different builders to choose from, you can create anything you put your mind to! endless possibilities await your creative mind for just $3.99 on toca builders!\ntoca elements\nis your child interested in science? help them explore more with toca lab: elements. with this app, they can mix, freeze, and boil elements to their heart’s content. they can learn the standards of creating new elements and explore the periodic table.\ntoca hair salon 4\nhelp your child discover their inner stylist with toca boca hair salon 4. with everything from dye to curling irons, your child can snip, wash, and style away and save their masterpieces with quick snapshots. this is the perfect app to develop your child’s creativity.\ntoca hospital\nexplore a busy hospital with toca life: hospital! take your patients through x-rays, mris, and wheelchair rides. if you’ve got an aspiring doctor in the family, get them started with toca life: hospital. this app allows your child to explore busy hospital life at their own pace. they can help put a cast on a patient or just enjoy some snacks from the lobby. so get them exploring with toca life: hospital!   toca nature\nis your child an animal lover? well, they’re going to love toca nature. with toca nature, they can plant and form habitats for some furry friends. kids can even explore their creations and see the animals up close. swim with a beaver, explore the forest with a bear, and take a nap with a few foxes. help your little forest ranger get started with toca nature for just $3.99.\ntoca plant labs\njust like toca lab: elements, toca lab: plants allows your “budding” gardener to grow plants, feed them, and even mix up a couple hybrids. let your little one start developing that green thumb with toca lab: plants.\ntoca school\nis your child missing school? toca life: school has your back! your child can attend class, hang out with friends, and play sports all without leaving the house. and the best part? no homework! so get your child excited about school with toca life: school!   toca vacation\nneed a vacation? take a virtual one with toca life: vacation! with this app, your kids can explore a resort hotel, deserted island, and even find buried treasure! get the whole experience for just $3.99 and enjoy your trip!   toca world\ntoca life: world gives your child a whole new dimension to explore! you can hit the skatepark, style your character, and build your own story. this app combines your other toca life apps all into one, so you can enjoy a vacation, go to school, and even take a trip to a hospital all in your own little world.", "google  link\n link for children & teens is the companion app to  link for parents. whether your children are younger or in their teens, the  link app lets you set digital ground rules remotely from your own device to help guide them as they learn, play, and explore online. for children under 13 (or the applicable age of consent in your country),  link also lets you create a google account for your child that’s like your account, with access to most google services.", "t:connect\nmonitor your t:slim x2 pump and cgm data all on your smartphone. access and upload your data all through the app and even get reminders and alerts more discreetly.", "day one\nrecord all your thoughts, dreams, and aspirations with day one journal. this app allows you to record the details of your day in a secure place, so you know your privacy is protected.\nmoshi\ndoes your child have trouble falling asleep? or maybe they get a little over-anxious? moshi is here to help! with tons of calming sleep soundtracks and meditation guides, your child will be sleeping like a rock in no time.", "bixby voice\nbixby voice is your virtual assistant that helps you get things done. looking for a quick stat or fact? just ask bixby! this assistant can also carry out hands free commands so you can stay safe while driving.   google drive\ngoogle drive is a safe place to back up and access all your files from any device. easily invite others to view, edit, or leave comments on any of your files or folders.\nremind\nstay up to date on school and class announcements with remind. whether you’re at home or in class, remind will keep you in the know about events, assignments, and announcements that your teacher(s) make.", "s&i\nthe seminary & institute app provides students and parents with the ability to enhance learning experiences and manage their progress by viewing and registering for classes, studying course content, updating readings status, tracking attendance and graduation statuses, in addition to other features. it also enables seminary and institute teachers to mark attendance and update reading completion statuses."]}
{"question": "Do I have to sign a long-term contract?", "answer": "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "id": "185a667e3c83ab60c4840f1b4499015e", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "candidates": ["A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "Will the changeover to ServiceMaster Clean Of Saskatoon be smooth?", "answer": "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "id": "0759258ba0fc6a296f23a3aed532fa40", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "candidates": ["With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "How do you maintain worksite quality?", "answer": "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "id": "c104f0dd6ed5fc156ffbe80f78c1be82", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "candidates": ["The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "Are all your employees background checked?", "answer": "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "id": "2a782b906693220aa11c3b059e0c0988", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "candidates": ["We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "Can we contact you outside office hours in case of an emergency?", "answer": "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "id": "33caae6c7a2a4f3fd7a8552ac18a1367", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "candidates": ["ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "How do we get started with ServiceMaster Clean Of Saskatoon janitorial services?", "answer": "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "id": "f3bd7ca0711b113cd50ca3adbb65658e", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "candidates": ["ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "Will carpet cleaning be disruptive to my business?", "answer": "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "id": "29256710607934e94b7dec91e4aa29dc", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "candidates": ["The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "Can I use off the shelf carpet cleaners for spot removal?", "answer": "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "id": "c384cff9b58916338b7cbba2c985cb18", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "candidates": ["We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "Will there be an odour after you clean the carpets?", "answer": "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "id": "a53443f4edb46266490a3d5b0ce26d95", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "candidates": ["Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "Isn’t it hard to fix an area that is damaged on an acrylic floor? What if I drag a large piece of furniture across it and leave a scratch?", "answer": "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "id": "35b4eee022861cbbaf908a9141adb5c6", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "candidates": ["Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "Will the application of acrylic disrupt my business?", "answer": "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "id": "18449cc06fc41420245a41763de4827a", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "candidates": ["Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "Can I use off the shelf cleaning products on my floors?", "answer": "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "id": "3e3ed3ce31864f409dfde31ee617cb90", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "candidates": ["All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "How do I maintain the floor after the acrylic application?", "answer": "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "id": "49a495095e5fa337f16dd579215e3763", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "candidates": ["Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "Can I strip floors with urethane finish?", "answer": "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "id": "36275a646c6ef78bc1c6e24d0d98b3f6", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "candidates": ["Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "Isn’t it hard to fix an area that is damaged? What if I drag a large piece of furniture across it and leave a gouge?", "answer": "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "id": "d65274767a7fcbbac8a5a60cebafeb11", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "candidates": ["Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "Can I use off the shelf cleaning products on my floors?", "answer": "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "id": "5664722de6684fdc09902bc5a62fb503", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "candidates": ["Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "How do I maintain this floor after the urethane application?", "answer": "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "id": "69bbd0891a21c27e8276b9fb76deca6b", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "candidates": ["Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "Will a professional tile & grout cleaning be disruptive to my business?", "answer": "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "id": "6fe7cccb1c51ffa21aced82d01d7ee1c", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "candidates": ["The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "Is professional upholstery cleaning expensive?", "answer": "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "id": "a000e5206f7b571a9326eaa0d821d20a", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "candidates": ["Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "Will a professional upholstery cleaning be disruptive to my business?", "answer": "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "id": "c110edb1c1dd5be829a8ad15e039e636", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "candidates": ["The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "Can I use off the shelf cleaners for spot removal?", "answer": "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "id": "82841067180aa926b111df9404d43689", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean.", "candidates": ["We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean."]}
{"question": "What does your post construction cleaning service involve?", "answer": "We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean.", "id": "39b41d1364b93cfd41fe6ee48533afa5", "domain": "smcleansaskatoon.ca", "domain_index": 0, "negative": "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "candidates": ["We provide the detailed cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. ServiceMaster Clean Of Saskatoon focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. ServiceMaster Clean Of Saskatoon does not do rough clean.", "A contract is not a requirement. ServiceMaster Clean Of Saskatoon will develop a detailed proposal and task schedule that will both meet your needs and budget. At any time, you can make adjustments to your cleaning requirements, and your representative will then make changes as needed and advise of any pricing revisions. You may also cancel your commercial cleaning service with 30 days written notice", "With over 65 years of commercial cleaning experience, we have perfected the transition of service from your previous cleaning vendor. With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.", "The ServiceMaster Clean Quality Assurance Program is designed to establish a continuous method of evaluating and monitoring janitorial services. The program is tailored to suit various types of complex office buildings, plants, schools, malls and healthcare facilities. ServiceMaster Clean Of Saskatoon can assure you that your premises will benefit from the highest level of quality control available at all times by combining highly trained staff with state-of-the-art software driven technologies that allow stakeholders to communicate concerns in real time.", "We recognize that security and trust are a paramount concern, so at ServiceMaster Clean Of Saskatoon we have taken an added step to help ensure compliance with customer needs by developing the Clearance Chek’d certification program to help preserve the peace of mind of our customers.\nClearance Chek’d is a high-level Police and Criminal Record Check combined with Identity and Previous Employment Verification. Janitorial staff working on your cleaning program will have (ID verified & clean criminal record) clearance via this Program.", "ServiceMaster Clean Of Saskatoon will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.", "ServiceMaster Clean makes it easy to get started. Simply click here to complete our contact form or give us a call at 306-500-9055. One of our representatives will set up a time with you to review your commercial cleaning requirements and develop a customized clean program that suits your needs.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a suitable time, typically after hours. In the event that it is unfeasible to clean the entire area in one visit, we will develop a customized program to clean your carpets in sections. Our technician will also inform you of estimated dry times needed.", "We recommend using only ServiceMaster Clean products which are designed for specific types of spots. For more information, contact us at 306-500-9055.", "Depending on the type of carpet we’re cleaning, you may notice a faint scent. This is especially prevalent when cleaning wool carpets. The amount of time it takes for the odour to dissipate is usually within an hour but varies based on air circulation, heat and humidity. A big difference in the way ServiceMaster Clean Of Saskatoon cleans carpet compared to many of our competitors is that we do not put soap in our rinse water. We pre-spray the carpets, remove the spots, then use clean water extraction to ensure that we do not leave any soapy residue behind. This allows for fresh, clean carpets", "Acrylic finishes that are scratched can often be spray buffed or burnished so that the scratch is either less noticeable or repaired altogether. In many cases, applying a thin coat over the scratch is helpful. Call ServiceMaster Clean Of Saskatoon professionals for an on-site consultation.", "Unless your facility is open 24 hours, ServiceMaster Clean Of Saskatoon can work after hours and the area worked on can be up and running the next business day. If your facility is open 24/7, we can work with you to determine the hours that are least busy. During those hours we can come, cordon off traffic areas and work in a manner that minimizes disruption of your work environment.", "All acrylic floor finishes can be damaged by highly alkaline products and alcohols such as the kind that you might see in hand sanitizers. If you must clean your floor yourself, we recommend using a neutral cleaning agent specifically recommended for cleaning acrylic floor finishes. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. If you should choose to do some of the cleaning yourself, pre-clean the floor in order to get all of the particulate soils off the floor such as dirt and sand, then mop the floor with a neutral cleansing agent and preferably a microfiber mop. Make sure to change the water and rinse the mop frequently to prevent the mop from leaving soil behind.", "Urethane is strippable, if necessary. However, when the product reaches the end of its life cycle, it can be abraded and recoated without stripping. ServiceMaster Clean Of Saskatoon has products and procedures designed specifically for this purpose.", "Urethane finish is relatively easy to repair. Call the professionals at ServiceMaster Clean Of Saskatoon and let us repair the damaged area.", "Floors with urethane finish are easy to clean, and we recommend a neutral cleansing agent. ServiceMaster Clean Of Saskatoon can provide more information on a suitable product.", "Leave the daily cleaning to the professionals at ServiceMaster Clean Of Saskatoon. We offer daily, weekly or monthly cleaning services for your facility. Urethane finish requires only damp mopping on a daily basis or the use of an auto scrubber with a white or red pad or a soft brush. Mop with a properly diluted neutral cleansing agent and warm water. Overuse of cleaning chemicals can build up and leave a residual film on the floor. Never buff your floor; a loss of gloss may occur.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your tile in sections. Our technician will inform you of the applicable dry times needed.", "Professional upholstery cleaning is just pennies compared to the cost of replacing worn office furniture that hasn’t been maintained. Call ServiceMaster Clean Of Saskatoon to get an estimate from one of our professionals.", "The team at ServiceMaster Clean Of Saskatoon will work with you to schedule a time after hours or we can develop a customized program to clean your upholstery. Our technician will inform you of estimated drying times.", "We recommend using only ServiceMaster Clean products. For more information, contact the professionals at ServiceMaster Clean Of Saskatoon."]}
{"question": "what is setting the leaven and how does it differ from a starter?", "answer": "a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "id": "fcd110444e30a16d9c875a069489564c", "domain": "maxmakesmunch.com", "domain_index": 0, "negative": "if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "candidates": ["a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "a batard can be shaped in a few short steps before being placed in a proving basket.", "a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes.", "using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps."]}
{"question": "why should i discard some sourdough starter every time i feed it?", "answer": "if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "id": "c1758badeda11a3541e61608c587429e", "domain": "maxmakesmunch.com", "domain_index": 0, "negative": "the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "candidates": ["if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "a batard can be shaped in a few short steps before being placed in a proving basket.", "a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes.", "using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps."]}
{"question": "what is autolysis?", "answer": "the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "id": "ced672c3e48edbf168982415c27aa231", "domain": "maxmakesmunch.com", "domain_index": 0, "negative": "probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "candidates": ["the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "a batard can be shaped in a few short steps before being placed in a proving basket.", "a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes.", "using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps."]}
{"question": "how do i shape a boule loaf?", "answer": "probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "id": "6fdbd9c3c9fdec39a2799f513f77bc57", "domain": "maxmakesmunch.com", "domain_index": 0, "negative": "a batard can be shaped in a few short steps before being placed in a proving basket.", "candidates": ["probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "a batard can be shaped in a few short steps before being placed in a proving basket.", "a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes.", "using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps."]}
{"question": "how do i shape a batard loaf?", "answer": "a batard can be shaped in a few short steps before being placed in a proving basket.", "id": "ae8d4c156a03983ef5f962a0188572be", "domain": "maxmakesmunch.com", "domain_index": 0, "negative": "a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "candidates": ["a batard can be shaped in a few short steps before being placed in a proving basket.", "a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes.", "using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps."]}
{"question": "how do i shape a baguette?", "answer": "a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "id": "e78a5ad02aab94709cc663c06a5a1a3d", "domain": "maxmakesmunch.com", "domain_index": 0, "negative": "baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "candidates": ["a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "a batard can be shaped in a few short steps before being placed in a proving basket.", "baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes.", "using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps."]}
{"question": "why is it important to add steam to the oven?", "answer": "baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "id": "8a57878ab19f67650da15f64b5a1ea21", "domain": "maxmakesmunch.com", "domain_index": 0, "negative": "the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "candidates": ["baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "a batard can be shaped in a few short steps before being placed in a proving basket.", "a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes.", "using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps."]}
{"question": "why did my dough crack while resting on the work surface?", "answer": "the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "id": "63bddb132fbb2b92529ec5426ce6e081", "domain": "maxmakesmunch.com", "domain_index": 0, "negative": "it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "candidates": ["the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "a batard can be shaped in a few short steps before being placed in a proving basket.", "a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes.", "using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps."]}
{"question": "why did my dough stick to my proving basket?", "answer": "it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "id": "1804f47cfe5126eae451b1b81b236640", "domain": "maxmakesmunch.com", "domain_index": 0, "negative": "when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "candidates": ["it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "a batard can be shaped in a few short steps before being placed in a proving basket.", "a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes.", "using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps."]}
{"question": "why does my dough rise more slowly than in the recipe?", "answer": "when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "id": "2ffc3c80458d89292fd38b76d88f61c3", "domain": "maxmakesmunch.com", "domain_index": 0, "negative": "different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "candidates": ["when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "a batard can be shaped in a few short steps before being placed in a proving basket.", "a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes.", "using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps."]}
{"question": "why does my dough feel very wet and is impossible to handle on the work surface?", "answer": "different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "id": "ea59498b3843c3d1bbe2329be6cf38c9", "domain": "maxmakesmunch.com", "domain_index": 0, "negative": "over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "candidates": ["different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "a batard can be shaped in a few short steps before being placed in a proving basket.", "a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes.", "using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps."]}
{"question": "why does my dough go flat while baking?", "answer": "over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "id": "4122d74595d07b25e56a46e4392f785a", "domain": "maxmakesmunch.com", "domain_index": 0, "negative": "while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "candidates": ["over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "a batard can be shaped in a few short steps before being placed in a proving basket.", "a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes.", "using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps."]}
{"question": "why does my bread peel up from the baking plate and doesn't expand upward while baking?", "answer": "while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "id": "f3d981944afb92708718547d52b0329f", "domain": "maxmakesmunch.com", "domain_index": 0, "negative": "while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes.", "candidates": ["while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "a batard can be shaped in a few short steps before being placed in a proving basket.", "a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes.", "using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps."]}
{"question": "is it easy to make sourdough bread?", "answer": "while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes.", "id": "68907adb68c93e28f4fcd20c0509b94e", "domain": "maxmakesmunch.com", "domain_index": 0, "negative": "using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps.", "candidates": ["while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes.", "a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "a batard can be shaped in a few short steps before being placed in a proving basket.", "a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps."]}
{"question": "how do i make a sourdough starter?", "answer": "using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps.", "id": "c1c229d87656c8d80d0ebc4746cd47ae", "domain": "maxmakesmunch.com", "domain_index": 0, "negative": "a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "candidates": ["using a combination of wholegrain rye flour and strong unbleached bread flour mixed with some water, anyone can start their own sourdough starter. here are the steps.", "a leaven is an off-shoot of a starter—a mixture of fresh flour, water and some ripe starter—which is used as a preferment for a dough. it allows you to have more control over your fermentation by ensuring that the starter being used is at peak fermentability. you can also use a leaven to skew the populations of yeast and lactobacilli which has an effect on the taste and texture of your final bake. this is helpful when making enriched doughs.", "if you choose not to discard some starter when feeding, you will have to feed it an ever-increasing quantity of food to maintain its potency. here i outline why.", "the term is greek for “self-digestion”. giving the yeast time to break down starches results in increased fermentation activity and a naturally occurring gluten structure without the need for kneading.", "probably the easiest loaf to shape, a boule can be shaped in a few short steps before being placed in a proving basket.", "a batard can be shaped in a few short steps before being placed in a proving basket.", "a full-sized baguette is not likely to fit in most consumer ovens. i recommend shaping a demi-baguette which can be done in a few short steps before being placed in a baker’s couche.", "baking in a steamy, moist environment keeps the crust from hardening too early allowing for further oven-spring. you can create steam in your oven to improve your bakes.", "the most common reason for this is likely that the flour used was weak. use stronger bread flour or try dialling back the hydration level.", "it is important to flour your proving basket to prevent wet dough from sticking. using rice flour works a treat, as it does not swell as much, staying dry for longer allowing the dough to release effortlessly.", "when troubleshooting the rate at which dough rises, the first port of call should be your sourdough starter as it will affect the whole process. regular feeding will ensure it remains active. ambient temperature will affect rising with 24ºc being ideal for dough fermentation. controlling room temperature may assist your dough raising efforts. also ensure that the water you are using to feed your starter, set the leaven, and mixing the dough is the correct temperature. lastly, ensure that you left enough time to set the leaven properly and that it is fully active before mixing the dough.", "different flour has different absorbent properties. this is most likely caused by pushing the hydration level beyond what the flour can take. handling high hydration dough also requires skill and technique. you may find it easier by starting with mastering how to handle dough with lower hydration (70%) before taking on a wetter dough. this may also be caused by the fermentation happening too slowly. ensure that the leaven is properly set and active before mixing your dough for the best results.", "over-fermentation is likely the culprit. when fermentation extends too long, the yeast breaks down the gluten bonds resulting in dough with no strength. ensure that your fridge temperature is cold enough to slow down fermentation during retard phase and try shortening the basket proving time.", "while a higher hydration level results in a softer and more moist crumb, the expansion will be hindered. while your loaf won’t rise as upward, it will still spread out and expand somewhat. if the dough is rising from underneath and the scoring doesn’t spring open, this is likely under-fermentation or too much water. another cause could be the oven being too hot. ensuring the oven environment is correct including introducing steam will give the best results.", "while sourdough might seem rather intimidating to the beginner baker, with a bit of patience and practice, anyone can bake their own delicious homemade bread. in this guide, i outline all the processes involved in baking sourdough and include recipes."]}
{"question": "how is the luxstone shower different from other design services?", "answer": "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "id": "b84194b5f881846f2f48b087f13406ce", "domain": "kohlershowers.com", "domain_index": 0, "negative": "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "candidates": ["kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "how does the design consultation work?", "answer": "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "id": "3f530f73ee299bfba1e233bb067fe804", "domain": "kohlershowers.com", "domain_index": 0, "negative": "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "candidates": ["our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "can you convert my old tub to a shower with this product?", "answer": "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "id": "5dd54490ededba332c5ca314dfb01b3f", "domain": "kohlershowers.com", "domain_index": 0, "negative": "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "candidates": ["yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "what are the benefits of a luxstone shower?", "answer": "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "id": "39d0ff7ef0571460724f98720260bb8a", "domain": "kohlershowers.com", "domain_index": 0, "negative": "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "candidates": ["unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "will my shower be easy to clean?", "answer": "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "id": "dae68432519fb8ca96a3f3e9d4c80d70", "domain": "kohlershowers.com", "domain_index": 0, "negative": "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "candidates": ["yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "what is the kohler difference?", "answer": "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "id": "cd475ddc0273c7a00298ee2c28ba30f5", "domain": "kohlershowers.com", "domain_index": 0, "negative": "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "candidates": ["the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "where can i read reviews about luxstone showers?", "answer": "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "id": "e16527d912fbaf509094466faaccc546", "domain": "kohlershowers.com", "domain_index": 0, "negative": "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "candidates": ["if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "what design options are available?", "answer": "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "id": "3a63cf049d807e7491af74feeff90be8", "domain": "kohlershowers.com", "domain_index": 0, "negative": "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "candidates": ["the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "what is luxstone?", "answer": "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "id": "b145ee0d726eb582129283b0fbff1e9a", "domain": "kohlershowers.com", "domain_index": 0, "negative": "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "candidates": ["the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "how is luxstone different than tile?", "answer": "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "id": "5719a4cb6da62e54ee32a05df873aecf", "domain": "kohlershowers.com", "domain_index": 0, "negative": "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "candidates": ["our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "what size shower/bath area does this product fit?", "answer": "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "id": "de3c041332cec8b9b5680b60cd9d99f1", "domain": "kohlershowers.com", "domain_index": 0, "negative": "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "candidates": ["the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "how low is the shower entry?", "answer": "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "id": "0824532520a2c3a227810770b2ef4133", "domain": "kohlershowers.com", "domain_index": 0, "negative": "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "candidates": ["the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "can luxstone shower walls be customized to fit my unique shower space?", "answer": "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "id": "4004a52042aebc7383b62f989a0b27f5", "domain": "kohlershowers.com", "domain_index": 0, "negative": "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "candidates": ["yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "what is a digital shower system?", "answer": "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "id": "dad854f2bee0acae31eeab35b68c9911", "domain": "kohlershowers.com", "domain_index": 0, "negative": "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "candidates": ["a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "what does the dtv prompt do?", "answer": "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "id": "13c48342739218a28b4341434f58a3b7", "domain": "kohlershowers.com", "domain_index": 0, "negative": "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "candidates": ["with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "what types of faucets can dtv prompt control?", "answer": "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "id": "c3e584d9cddebc1c1dfe67d290a60f8b", "domain": "kohlershowers.com", "domain_index": 0, "negative": "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "candidates": ["dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "what are the benefits of dtv prompt?", "answer": "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "id": "deaed4d19ad042e96c0ef4bba87707f4", "domain": "kohlershowers.com", "domain_index": 0, "negative": "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "candidates": ["in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "can my new shower installation really be completed in as little as one day?", "answer": "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "id": "fa644179211452ac7c67324d975c892a", "domain": "kohlershowers.com", "domain_index": 0, "negative": "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "candidates": ["yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "will my installer be kohler-trained?", "answer": "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "id": "e681b4b092146a2b7afc9e169a107068", "domain": "kohlershowers.com", "domain_index": 0, "negative": "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "candidates": ["each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "is installation included in the cost of the shower?", "answer": "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "id": "9dec31c1294fc8089097a1b53eac8736", "domain": "kohlershowers.com", "domain_index": 0, "negative": "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "candidates": ["yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "do you offer financing options?", "answer": "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "id": "212c78a5ea7a3795e92ecc205a6e7e01", "domain": "kohlershowers.com", "domain_index": 0, "negative": "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "candidates": ["kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "are any special offers available?", "answer": "contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "id": "d37ed7613280ca68c522ba74a52b2533", "domain": "kohlershowers.com", "domain_index": 0, "negative": "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information.", "candidates": ["contact your local kohler authorized dealer to learn about special offers and discounts in your area.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information."]}
{"question": "is the luxstone shower covered by insurance or medicare?", "answer": "medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information.", "id": "06453a4b81c9143d09e0a50c99a45452", "domain": "kohlershowers.com", "domain_index": 0, "negative": "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "candidates": ["medicare will typically cover products deemed “medically required.” talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. financing may also be available to cover the cost of your luxstone shower. you can also contact your local dealer for more information.", "kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. our luxstone shower collection was hand-picked by kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. each design is offered in a variety of styles ranging from delicate stone patterns and contemporary brick to soothing neutrals. choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. plus, our intuitive storage options ensure every item has a place, making the most use of every inch.", "our in-home or virtual consultation begins by meeting with a kohler authorized dealer to thoroughly discuss your luxstone shower vision and desired style. they will guide you step-by-step through the installation procedure, then provide you with pricing specifications. during your consultation, feel free to ask any questions. your kohler authorized dealer is there to make sure you feel completely comfortable and satisfied with your purchase.", "yes. once you have customized the look of your new shower, our team of kohler authorized dealer installers will transform your current tub to a beautiful luxstone shower. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible. our installers will also dispose of your old tub or shower, leaving your bathroom good as new.", "unlike other materials, luxstone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. the durable paneling it creates helps prevent any chipping or discoloration over time. in addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.", "yes. luxstone showers are built with you in mind. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the kohler difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. the luxstone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.", "if you’re interested in purchasing a luxstone shower, it’s now easier than ever to learn more about our products and read reviews from our recent clients. simply visit our reviews page and discover why our clients love their luxstone shower.", "the luxstone shower and bath collection offers a variety of shower walls, faucets, bases, accessories and glass doors. you can craft any combination of products you wish, creating a completely custom shower or bath experience. need help finding your perfect shower style? take our design quiz!", "the luxstone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. our products are designed to be custom-fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.", "our collection of shower walls offers more than just a beautiful finish. unlike regular tile, luxstone showers are designed to last longer and keep your shower space cleaner. luxstone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. the luxstone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.", "the luxstone shower is designed to fit in a wide variety of spaces. our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. upon arrival at your home, you kohler authorized dealer will measure your shower space to precisely fit your design in your desired location.", "the shower base provides the reassurance of a low step-over threshold for easy access to your shower. each shower base is available in a variety of shapes and sizes and is designed with a 3-inch threshold to keep the water inside the shower.", "yes. luxstone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. each wall is designed to be custom-fitted on-site so they perfectly fit your shower space. once you are satisfied with the look of your new shower, a kohler-certified installation team is able to install it in as little as one day, so you can start enjoying your new shower soon after.", "a digital shower system is a digital device that allows you to control your shower settings without stepping inside the shower. luxstone offers this through the dtv prompt accessory, which can control up to three outlets independently.", "with dtv prompt, you can turn your shower on and off with the touch of a button, as well as toggle between spray outlets and precisely control water temperature without using a lever. dtv prompt also allows you to program your preferred settings to activate upon start-up.", "dtv prompt can control traditional showerheads, rainheads, body sprays, handshowers and tub fillers. it can connect to a maximum of three outlets, which you can control concurrently or independently.", "in addition to controlling multiple shower outlets at once, dtv prompt features a warm-up function, which creates a better shower experience without the discomfort of too-cold or too-hot water. when you activate the shower, the digital system will warm up the water to your preferred temperature setting, then pause the flow when the temperature is reached. press power to reactivate the flow, and step into your perfectly customized shower setting. there is also a countdown feature that helps you limit your water usage. the digital screen will show a countdown to the time you set before shutting off. this is also useful for filling a bathtub.", "yes, installation can take as little as one day. your kohler authorized dealer will assess your shower space and provide a timeline during your in-home or virtual consultation. keep in mind that some circumstances may extend the installation process, as every shower space is different.", "each installer is kohler-trained and certified to install the luxstone shower. we want you to feel comfortable when your kohler authorized dealer comes to your home, so we hand-pick only the best and most reputable installers to become our kohler authorized dealers. these certified installers are selected based on experience, client satisfaction and product expertise.", "yes. we make it our mission to ensure a seamless process for you from start to finish. we combine the cost of installation with the cost of your shower components into one bundled price. each component of your luxstone shower was designed to be installed in as little as one day, so you can begin using it as soon as possible.", "kohler offers a variety of flexible financing plans for the luxstone shower. talk with your kohler authorized dealer during your in-home or virtual consultation to learn about your options and choose the best plan for your needs. the application process is fast, simple and paperless.", "contact your local kohler authorized dealer to learn about special offers and discounts in your area."]}
{"question": "antitrust & competition law", "answer": "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "id": "b00132acd0f2e2603d6ca771b6c15b5c", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "candidates": ["our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "aviation law", "answer": "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "id": "05c8f7d4269b3f0f480cc8df3f8c8db1", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "candidates": ["we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "banking & finance", "answer": "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "id": "34eec9ffb11b93198798c82ce13b50a7", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "candidates": ["giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "business advisory & corporate immigration", "answer": "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "id": "9b51212741bd03d1fd21fd640eac1b7a", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "candidates": ["our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "capital market and securities", "answer": "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "id": "dc93c179140142fbc50f90546860884c", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "candidates": ["giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "company secretarial services", "answer": "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "id": "5557be121ec601cc0ac99c659446fac0", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "candidates": ["we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "corporate and commercial law", "answer": "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "id": "a0a34ef4129cff3115136e63fe093c64", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "candidates": ["giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "corporate governance", "answer": "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "id": "da82084fffd0f614becb1c25eaaa37ed", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "candidates": ["in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "debt services, restructuring and insolvency", "answer": "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "id": "94766f593971bab124aa125058870534", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "candidates": ["we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "due diligence support", "answer": "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "id": "46e0c91490c61b17a67eda924babcc6e", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "candidates": ["investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "employment and labour", "answer": "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "id": "b8f2b297739e6c43cec1aec11ca5ccda", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "candidates": ["giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "energy and natural resources", "answer": "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "id": "8df0fd769393b501b6be3771cf2872d8", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "candidates": ["giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "financial technology- fintech", "answer": "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "id": "b968e3706217324e4598c3463552fb96", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "candidates": ["financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "foreign investments", "answer": "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "id": "a91440b45c788c9fc8e2ed255b1aa1c2", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "candidates": ["giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "infrastructure (e.g. construction of cement plants and road projects)", "answer": "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "id": "a3ec2fefa1762878367c77c4ee071a1b", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "candidates": ["giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "intellectual property", "answer": "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "id": "382bf9073eeb4f716a30dfd7bdd6ef9c", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "candidates": ["giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "telecommunications & information technology", "answer": "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "id": "5c3dfbed7bececa2635d0d0bc38bf130", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "candidates": ["we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "litigation and adr", "answer": "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "id": "5f2927a624b54b03a1a69c6b2a73bbe3", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "candidates": ["our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "media & entertainment law", "answer": "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "id": "e66a2ee90d91033cf3eecf4ea6d4f95f", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "candidates": ["we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "mergers and acquisitions", "answer": "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "id": "906bbc773844fbee404fdb2201264221", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "candidates": ["giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "private clients & wealth management", "answer": "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "id": "df0c79e7fdf4aea90d357333f41d47d4", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "candidates": ["giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "private equity & venture capital", "answer": "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "id": "6d8ff14118acf8278c688929ff4cbfac", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", "candidates": ["we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "privatization/ppp", "answer": "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", "id": "a24d4f7ca5872064a7a79eefbe451433", "domain": "giwa-osagie.com", "domain_index": 0, "negative": " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "candidates": ["our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "project finance", "answer": " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "id": "b76968fecd60ca59133e1c25cb5d52ce", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "candidates": [" is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "real estate", "answer": "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "id": "4379eb1c0d41bfd6f4a62fa36f3bb2cc", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "candidates": ["we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "risk and regulatory compliance", "answer": "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "id": "bdc1c40a22e280a4f4b6e4cf796445a5", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "candidates": ["we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "shipping & international trade", "answer": "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "id": "a84480eb6a675d6601b0ae0d161a310f", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "candidates": ["giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "taxation", "answer": "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "id": "5df779e1c0db8d368d0b98ae2a1e7a59", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake.", "candidates": ["the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake."]}
{"question": "white collar defence", "answer": "with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake.", "id": "4ee0683f801d088e8b2f711c60cc3e7b", "domain": "giwa-osagie.com", "domain_index": 0, "negative": "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "candidates": ["with our blend of commercial and litigation expertise, we provide legal representation to clients facing potential exposure to civil and criminal liability on allegations involving fraud, bribery, political corruption, money laundering.\nwe assess the risks arising from investigations and enforcement actions. we also provide legal advice on sanctions and securities regulations.\nthe resolution of problems with no charges filed is our first priority. however, we defend our clients when their personal freedom and reputations are at stake.", "our competition law advisory team advises clients on complex  issues. our competition law expertise covers merger control, monopoly, cartels and dawn raids, competition litigation, market and sector investigations, abuse of dominance, consumer protection issues and economic or utilities regulation.\nwe assist our clients in identifying and realistically assessing risks and dealing with those risks to achieve compliance with competition law regulations in the most timely and cost-effective way possible. we have also delivered papers at international seminars on recent developments in competition laws in nigeria, following the recent enactment of the federal competition and consumer protection act, 2018. recently, we advised a fintech company on competition laws. we also advise some foreign companies on the likely implications of the new federal competition and consumer protection act on their proposed transactions.", "we provide quality legal services to both foreign and local airlines in nigeria. our aviation practice encompasses the resolution and provision of advice on a full range of regulatory issues affecting aircraft owners and operators.\nwe advise both foreign and domestic carriers on aircraft management claims such as loss of luggage, delayed/cancelled flights and financial transactions. we have successfully handled and settled over 300 passenger claims on behalf of foreign airlines in nigeria. we also negotiate aircraft purchase agreements, aircraft leases and mortgages.\nwe assist clients in negotiating bilateral air services agreement before commencing international air services between countries. we also assist our clients in obtaining all requisite permits from the relevant regulatory authorities such as the nigerian civil aviation authority (ncaa) and the federal airports authority of nigeria (faan).", "giwa-osagie & co is ranked as a leading law firm in banking and finance by the iflr1000\nwe offer legal services to both foreign and nigerian banks. we prepare bank security documents to enable customers obtain credit facilities. examples of such security documents are bridge loan agreements, debenture trust deeds, all assets debentures and safe-custody agreements. we obtain state and federal government’s consent for security documents and file charges at the lands’ registries as well as the corporate affairs commission.", "our business advisory team regularly advises foreign and local investors on the legal and regulatory requirements for setting up and doing business in nigeria. we assist with the incorporation of the appropriate company suitable for the client’s business taking into account tax efficiency. we also assist with registrations with sector specific regulators such as the central bank of nigeria, department of petroleum resources, nigerian communications commission, nigerian maritime administration and safety agency, national agency for food and drug administration and control, national office for technology acquisition and promotion, federal ministry of interior, corporate affairs commission, nigerian investment promotion commission, securities and exchange commission, the federal competition and consumer protection commission and other agencies.\nwe also provide regular updates to clients on recent changes in the laws relevant to their business operations and activities. we assist with the application and renewal of expatriate quotas, filing of expatriate quota monthly returns, applying for and obtaining subject to regularization visas, combined expatriate residence permit and aliens card (cerpac), temporary work permit, etc.", "giwa-osagie & co is a leading law firm in capital market transactions. the firm has over the years advised clients on various capital market transactions. some of our areas of expertise include bond issuance transactions, mergers and acquisitions, initial public offering, right issues and private placement and other structured transactions. our lawyers have considerable experience in capital market transactions and have deep knowledge of the  laws and regulations enabling them to render informed professional advice.\nour firm has represented the securities and exchange commission (sec) in some of its landmark cases and is a registered operator in the capital market.", "we provide corporate secretarial services to both local and multinational companies and assist them in complying with various local laws.\nour services include incorporation of companies, transfer of shares, maintenance of statutory records, advising companies on compliance with legal and procedural requirements of directors and shareholders and preparation of minutes, filing of statutory documents, arrangement of nominee directors and shareholders services, provision of bank signatory services, notifying the board of directors of changes in new laws that affect their operations. we handle matters relating to corporate structure, the relationship between shareholders and management, mode of subscription of capital, transfer of shares, minority protection, composition of the board and management, corporate policies, code of conduct and matters relating to employees and employment benefits.", "giwa-osagie & co. offers innovative and comprehensive legal services to clients on general commercial matters and complex commercial transactions such as joint ventures, limited liability companies, partnerships, capital markets, taxation, mergers and acquisition, corporate governance and compliance, banking, foreign investments, project finance, real estate and insurance. our corporate and commercial practice team is equipped with a broad range of skills and experience in the commercial & corporate practice areas.\nour firm has acted as solicitors to issuing houses on the public issue of shares and has been involved in raising capital for state governments and publicly quoted companies through various bonds issuance programmes.\nwe act as consultants to multinational companies seeking to increase their investments in nigeria and give legal advice on current changes in laws as they may affect the operations of our clients.\nclients value the effectiveness of our team and the quality of our legal expertise.", "in addition to our company secretarial services, we also advise clients on their  requirements based on the respective sector which the client belongs to. we ensure that our clients comply with the applicable codes of  and establish internal  measures as may be required by nigerian laws.\none of our major transactions in this sphere was advising a consortium that purchased a commercial bank in nigeria on post-acquisition matters on , the role of an independent director, role of the chairman and issue of non-interference with the management of the bank, process of granting loans, employment and recruitment in the bank to ensure that the institution is professionally managed with strong ethical values.", "we offer dispute resolution advice and we have significant experience in restructuring and insolvency. we have advised stakeholders on all stages and aspects of financial distress, including capital and corporate restructurings, formal insolvencies and so on.\nwe have a practical and commercial approach to debt restructuring, debts and asset swaps and we have worked on both sovereign and foreign debts. one of the major cases we were involved in was the recovery of a debt of $16,000,000.00 (sixteen million dollars) on behalf of a client.", "investing in an emerging market can be fraught with dangers therefore, before making any major acquisition in companies in nigeria, it is advisable to conduct a thorough due diligence exercise. we have conducted virtual and physical due diligence exercises on behalf of various clients.\nour findings from some of these exercises have assisted our clients on how to proceed with their proposed transaction or have placed them in a better position to negotiate the sale price and the warranties to be given in the transaction. our firm has been involved in several due diligence exercises in the last few years.", "giwa-osagie & co. for many years has acted on behalf of both employers and employees in the private and public sectors in nigeria. we are well-equipped to deal with any dispute that may arise out of employment relationships. we have acted in numerous high profile cases and have represented clients in superior courts of record in nigeria in employment related disputes.\nwe advise clients on matters ranging from employment contracts, restraint of trade or confidentiality agreements; retrenchments; regulatory compliance with pension laws, wrongful dismissal and constructive dismissal.\nthe firm offers both national and international labour law services (with its specialist labour employment lawyers) to nigerian and international companies.", "giwa-osagie & co. has developed a major practice in the  sector which encompasses mining, oil & gas, and power projects.\ngiwa-osagie & co. renders advisory services on regulatory matters, development, acquisitions and disposal of assets in the oil & gas industry.\nwe also provide legal advisory services in the following areas: the issuance of oil exploration licenses (oels); oil prospecting licenses (opls); oil mining leases (omls); other contractual arrangements, such as production sharing contracts (pscs) and service agreements or service contracts (scs); and consent to the assignment of licenses and contractual interests in oil and gas assets.\nwe have drafted and negotiated terms of production sharing contracts, joint venture contracts and also reviewed gas supply contracts in the oil and gas sector.\nour senior partner, mr. osayaba giwa-osagie was appointed a member of the legal and regulatory committee charged with the responsibility of drafting the petroleum industry bill.\nwe advise clients on power purchase agreements (ppa), acquisition of equity interests in independent power producer (ipp) projects and power generation projects in the power sector. we advise both foreign and local operators on privatization, regulation and tariff of electricity utilities. we have also advised foreign and local companies on the investment opportunities in the power sector.\nwe have considerable experience in mining operations. we advise on the exploration and exploitation of mineral resources and the establishment of mining interest in nigeria. we have reviewed exploration agreements and joint venture agreements on behalf of major mining companies in nigeria.\nthe firm advised a multinational cement manufacturing company on its $500 million expansion programme. we reviewed and advised on an implementation agreement between a state government in nigeria and corporate entities relating to the development, construction, ownership, operation and maintenance of a hydroelectric generating dam project. we have also reviewed and advised on power purchase agreements and carried out due diligence exercises on the various companies involved in a project.", "financial technology, also known as “fintech” describes a business that aims at providing financial services by making use of software and modern technology.\nwe provide full scope of local and global business legal services to our clients by advising them on their corporate matters, data and technology issues, intellectual property (ip), exit strategies and regulations that can change or even drive client business plans.\nwe also advise major players across the financial services, telecoms and technology industries including payment providers, fintech platform operators, new model finance providers and other fintech players leveraging disruptive technology or business models.", "giwa-osagie and co. has over the years advised foreign investors on the requirements for doing business in nigeria, incorporating a nigerian company as well as establishing a representative office in nigeria. our firm gives advice to clients from all over the world on foreign direct investments (fdi) in nigeria. we negotiate complex joint venture agreements on their behalf on a regular basis. we provide advisory services to foreign investors on areas of laws applicable to  including tax, immigration, corporate and financial services regulations in acquiring, managing and divesting investments in nigeria.\nwe also render advisory services on the legal, regulatory and procedural requirements of the nigerian immigration service (nis) and other regulatory agencies to ensure that our clients’  are well protected.", "giwa-osagie & co assists clients with legal issues arising from high profile infrastructure projects of all sizes and complexity from private projects to large and complex projects.\nwe assist contractors and subcontractors with all legal issues relating to the construction process from land acquisition and project financing to post construction claims settlement. this involves such matters as concession contracts, joint ventures, construction contracts, subcontracts, technology supply, license agreements, technical service agreements, project management agreements, operational management agreements, contract negotiation, formation and compliance, quality of work issues, competitive bidding, timeline issues and issues arising from payment or non-payment for work performed.\nwe provide advice to companies involved in the construction of power plants, housing estates, road projects and expansion of cement plant lines. we also have experience in reviewing and negotiating engineering procurement construction (epc) contracts onshore/offshore contracts. we do this on a regular basis.", "giwa-osagie & co. protects the rights of clients to maintain an economic monopoly for their creative works and their exclusive right to production, reproduction or adaptation of their creative work. this protection includes maintenance and entertainment of its client’s industrial and  rights.\nwe have significant experience advising clients on related issues such as regulatory matters, privacy, data protection, distribution agreements, brand names and usage and creative works and inventions. our lawyers are skilled at trademark and patent registrations and renewals.\nwe also provide a full range of litigation and arbitration services in  disputes arising from infringements, patents, technology transfers, copyrights, trademarks, franchising, licensing, and trade secrets.\nthe firm also conducts  due diligence/audit exercises of the client’s portfolio for proper legal advice.", "we handle advisory and regulatory assignments in the telecommunications sector. our it lawyers are known for their ability to find practical solutions in this area of law. our services include advising on the legal framework for operating in this sector ensuing compliance with the relevant laws and regulations and obtaining operational licenses in all areas of the telecommunications sector.\nwe serve clients in every sector of telecommunications, broadband and information technology industries including wireless service providers, broadband and internet access service providers, information and many other communications services providers.\nour corporate lawyers advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, joint ventures, disputes arising from it contracts", "our litigation lawyers offer varied expertise ranging from company & corporate law litigation, criminal litigation, civil litigation, insolvency, aircraft and aviation claims, energy and natural resources, labour disputes, banking, insurance litigation, taxation, oil & gas, registration of foreign judgment, trademark, contract claims of varied complexity, admiralty and shipping, debt recovery etc. the firm acts as leading defence attorney to some of the world’s biggest carriers. we also represent the asset management corporation of nigeria (amcon), cement manufacturing companies and several banks in nigeria.\nour litigation team emphasizes the firm's commitment to its clients by responding robustly with formidable and resourceful litigation capabilities. the firm handles a broad range of corporate and commercial disputes before the federal and state high courts, the court of appeal and the supreme court of nigeria.\nat giwa-osagie & co., our experienced and highly qualified arbitration counsel provide vital expert advice and representation. the firm often acts as counsel in international and domestic arbitrations involving multinational companies.", "we provide legal advice in the media and entertainment industries including music, film, television, publishing and advertising. we provide services to music artistes and producers in respect of their commercial matters such as drafting and negotiating agreements with record labels, television, book publishers and distributors.\nwe assist our clients in obtaining rights to musical compositions and sound recordings in television, movies and other forms of entertainment and media. we assist clients in the protection of their copyrights and trademarks through registration, licensing and enforcement.\nwe also advise on matters in the telecommunications sector. our it and media lawyers are known for their ability to find practical solutions in these areas of law. our services include advising on the legal framework for operating in these sectors, ensuring compliance with the relevant laws and regulations and obtaining operational licenses.\nwe advise technology companies on a full range of corporate transactions and regulatory issues in the industry including m&a, investment agreements, and joint ventures, disputes arising from it contracts, cyber security, data protection and privacy. we also advised a major foreign national sole carrier on its acquisition of a nigerian telecoms company.", "giwa-osagie & co. represents all categories of clients in , including buyers, sellers, major stakeholders, lenders, financial advisors, individual investors, private equity funds and others.\nin addition to handling acquisitions of capital-backed corporations and other closely held entities, we regularly negotiate acquisitions involving large and publicly traded companies. we have advised major telecommunications companies and conglomerates on mergers and acquisition transactions.\nwe have extensive and varied transaction experience in the ever-changing regulatory, legal, tax and business issues impacting our clients in these transactions. we have deep hands-on experience in m & a matters that ensures that the advice is focused on achieving our client’s goals.\nwe also give updates to our clients on the relevant laws governing m & a in nigeria. currently, m & a is regulated by the newly enacted federal competition and consumer protection act 2018 in nigeria, administered by the federal competition and consumer protection commission.", "giwa-osagie & co offers a range of services for our private clients including estate administration, inheritance and tax matters. we represent high net worth individuals in nigeria.\nwe render legal advice to our private clients on the incorporation of companies, estate administration and probate matters. we ensure that our clients are provided with the best legal services to suit their personal needs.", "we advise on a wide range of private equity transactions including the structuring of private equity funds, tax efficient investment arrangements, acquisitions, equity investments and financing.\ngiwa- osagie & co is a member of the african private equity and venture capital association which is focused on promoting and enabling private equity investments in africa.\nwe have a team of lawyers who are vast in the area of financing and private equity investments and the lawyers have over the years provided quintessential legal services and advice to both foreign and local clients in this field.", "our firm has developed a major practice in the area of privatization. since the first phase of the privatization programme, giwa-osagie & co. has been involved in the process as consultants to state governments, local and international companies. our firm represented a leading cement manufacturer in nigeria on its privatization exercise.\nwe were appointed by the national council on privatization (ncp) as solicitors to the issue for the offer for sale of the government’s shares in fsb international bank plc. this was the first company to be listed on the stock market under the last programme.", " is the funding (financing) of long-term infrastructure, industrial projects and public services using a non-recourse or limited recourse financial structure. the debt and equity used to finance the project are paid back from the cash flow generated by the project.\nthe firm has vast experience in advising on legal matters relating to project structuring and development, financing, construction and other contract issues across every sector including power generation and transmission, oil and gas, mining, telecommunications and public-private partnerships amongst others.\nwe represent clients as well as multilateral and bilateral agencies in every type of transaction from complex international co-financings to capital markets-based projects.\ngiwa-osagie & co. advises banks and companies on the structuring of major projects in nigeria. we also advise clients on asset based financing transactions involving storage terminals, aircraft, ship and real estate. we have advised major cement companies in england and france on structuring their investments in nigeria.", "we have hands-on experience in the sale and purchase of various types of properties. for over two decades, we have worked for corporate organizations, foreign embassies and private clients on various property transactions. we prepare cell site lease agreements and proffer opinions on issues that arise from the lease of the cell sites.\nwe provide legal support in the sale and perfection of title to land in nigeria. we recently represented a foreign government in the acquisition of land at eko atlantic city.\nour services include negotiations with relevant parties, drafting of legal documents for the lease or conveyance of properties and drafting of property security documents such as mortgage agreements. we also assist clients to conduct due diligence on properties and also registration of such property transactions with the relevant authorities as required under nigerian law.", "we assist our clients in controlling, managing and predicting risk associated with regulations and the challenges of meeting regulatory requirements. we advise our clients on compliance with all laws existing in nigeria. we ensure that our clients are aware of and take steps to comply with relevant laws, policies and regulations. we assist our clients in identifying the applicable laws and regulations to achieve a broader understanding of the regulatory environment before commencing operations in nigeria.\nwe ensure that our clients in the manufacturing sector comply with the guidelines issued by the national agency for food and drug administration and control and the standard organisation of nigeria. we also advise our clients on the need to comply with the nigeria data protection regulation issued by the national information technology development agency.\nthe law is dynamic and not static, thus, we advise companies on new laws which they need to comply with on a regular basis. there are financial penalties for non- compliance with certain laws and regulations, so we ensure that our clients put in place robust regulatory and compliance structures in order to avoid potential penalties.", "giwa osagie & co. is active in the areas of international trade, shipping and maritime law. we offer our clients comprehensive legal services on charter-party disputes, cargo claims, charter party, carriage contracts, limitation and extent of carrier’s liability, bill of lading, marine insurance and safety, regulatory and general legal issues.\nwe have advised ship owners, operators and charterers on registration, leasing and purchase of ships and negotiating the settlement of claims that may arise together with issues bordering on carriage of goods by sea statutes, cabotage and investment in the shipping industry.\nwe have varied experience in matters ranging from traditional \"blue water\" shipping, personal injury, cargo, long shore and towage operations to \"brown water\" oil and gas activities involving the exploration, development, pollution and environmental litigation, production and transportation of oil and gas. we also have vast experience in the registration of bareboat charter agreement and ship mortgage agreement at the nigerian ship registration office.", "the firm has wealth of experience in advising both local and international clients on tax regimes applicable to various transactions in nigeria. we render legal opinions on how best clients can conduct their business affairs to attract the minimum or zero tax implication.\nwe are also involved in the registration of clients with tax regulatory bodies, filing of tax returns and assisting clients to comply with other tax regulation.\nour long standing expertise is evinced in property , petroleum profit tax, value added tax, withholding tax, capital gains tax, companies income tax, amongst others."]}
{"question": "how can i place an order?", "answer": "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "id": "adbf482119cca79e7a52f5be61895666", "domain": "ekoltrend.com", "domain_index": 0, "negative": "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "candidates": ["you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "can i shop without being a member?", "answer": "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "id": "fe3848d27075074a472689fa634f149f", "domain": "ekoltrend.com", "domain_index": 0, "negative": "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "candidates": ["yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "how long can the products i chose stay in my cart?", "answer": "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "id": "3d4e759b2d7a55c5794b2104ee7fcc51", "domain": "ekoltrend.com", "domain_index": 0, "negative": "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "candidates": ["as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "can i combine the products i select from different vendors in a single order?", "answer": "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "id": "3d872f34295ca74cb8f8ef4ab03f1041", "domain": "ekoltrend.com", "domain_index": 0, "negative": "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "candidates": ["yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "how can i view the discount amount on my shopping?", "answer": "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "id": "02fd02b16bc7ca85b63c45bdac7b4d1f", "domain": "ekoltrend.com", "domain_index": 0, "negative": "we do not have a gift-wrapping option.", "candidates": ["if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "can i have my order gift-wrapped?", "answer": "we do not have a gift-wrapping option.", "id": "9e9281d488804e18f2cab5431a7735f8", "domain": "ekoltrend.com", "domain_index": 0, "negative": "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "candidates": ["we do not have a gift-wrapping option.", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "when will my orders be shipped?", "answer": "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "id": "390f4ecacbd3ea7c4c80d7c069c87e3c", "domain": "ekoltrend.com", "domain_index": 0, "negative": "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "candidates": ["your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "how long will it take for my order to arrive?", "answer": "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "id": "1a5b6b62b79d4809d6fa7f293a5cfd62", "domain": "ekoltrend.com", "domain_index": 0, "negative": "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "candidates": ["delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "how can i track the shipment status of my order?", "answer": "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "id": "b8f0656d3cb752a2c69b1b173e7af8fe", "domain": "ekoltrend.com", "domain_index": 0, "negative": "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "candidates": ["if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "which countries do you ship to?", "answer": "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "id": "0392d7b507a94c9b0b0e53d290b81b1f", "domain": "ekoltrend.com", "domain_index": 0, "negative": "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "candidates": ["we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "which shipping companies do you work with?", "answer": "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "id": "0faf7e9597b0deefd10ad20b8e694126", "domain": "ekoltrend.com", "domain_index": 0, "negative": "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "candidates": ["the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "what should i pay attention to when receiving my order?", "answer": "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "id": "64449074e9ec3c184f8d6d961b13d39e", "domain": "ekoltrend.com", "domain_index": 0, "negative": "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "candidates": ["delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "the product i ordered is missing parts. what can i do?", "answer": "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "id": "6dd28a5dd21c57c730773e6f74810597", "domain": "ekoltrend.com", "domain_index": 0, "negative": "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "candidates": ["delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "what is a damage assessment report?", "answer": "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "id": "6e162e84879bcf9cffb404544f8a8859", "domain": "ekoltrend.com", "domain_index": 0, "negative": "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "candidates": ["a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "i was not at the delivery address when my package arrived, what should i do?", "answer": "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "id": "51a3087eaeb62ee40cdb3fea4f979447", "domain": "ekoltrend.com", "domain_index": 0, "negative": "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "candidates": ["if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "what are your return policies and procedures?", "answer": "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "id": "eaa8a9ef70a223c12db735648bd9d190", "domain": "ekoltrend.com", "domain_index": 0, "negative": "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "candidates": ["your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "how can i return a product?", "answer": "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "id": "dd9d6197c8d975b42dbbc3019427087f", "domain": "ekoltrend.com", "domain_index": 0, "negative": "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "candidates": ["member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "i lost my invoice, how can i return a product?", "answer": "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "id": "84c38d0fb2f520883f444051672e7f08", "domain": "ekoltrend.com", "domain_index": 0, "negative": "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "candidates": ["you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "which products can i return?", "answer": "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "id": "31f1e72ad28edadeaa6bd4f8523d8c5c", "domain": "ekoltrend.com", "domain_index": 0, "negative": "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "candidates": ["you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "how does your return process work?", "answer": "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "id": "8e6670ff4c8493f2ad31429f3f666e11", "domain": "ekoltrend.com", "domain_index": 0, "negative": "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "candidates": ["products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "how can i track the products that i returned?", "answer": "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "id": "7ac2ce2c93541871f067daf3bafc3e83", "domain": "ekoltrend.com", "domain_index": 0, "negative": "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "candidates": ["you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "my refund fee has not been deposited into my account. what should i do?", "answer": "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "id": "c5bfda3a777110255d919565db6544c5", "domain": "ekoltrend.com", "domain_index": 0, "negative": "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "candidates": ["the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "can i exchange products?", "answer": "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "id": "28073adc08e9ed5e9957f5cc34bd4a28", "domain": "ekoltrend.com", "domain_index": 0, "negative": "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "candidates": ["we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "can i cancel my order?", "answer": "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "id": "7e552e428605ada4eb475bbead4d1d6b", "domain": "ekoltrend.com", "domain_index": 0, "negative": "yes, you can reorder the product if there are stocks of that product.", "candidates": ["you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "can i recreate the order that i cancelled before?", "answer": "yes, you can reorder the product if there are stocks of that product.", "id": "26b3719bad388aabeeae2932327777cd", "domain": "ekoltrend.com", "domain_index": 0, "negative": "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "candidates": ["yes, you can reorder the product if there are stocks of that product.", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "how and when will i get my invoice?", "answer": "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "id": "c40bfff150e41bdb97d8980e336c6172", "domain": "ekoltrend.com", "domain_index": 0, "negative": "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "candidates": ["invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "i want the invoice to be issued to a business.", "answer": "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "id": "f600214119a35379419bb98747323c08", "domain": "ekoltrend.com", "domain_index": 0, "negative": "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "candidates": ["when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "will my orders or invoice be seen through the delivery package?", "answer": "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "id": "12e1fb21366ea4f6120c9031f930b958", "domain": "ekoltrend.com", "domain_index": 0, "negative": "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "candidates": ["there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "how can i use my coupon code?", "answer": "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "id": "ae1cd75c0dd13dd758de680cef5de216", "domain": "ekoltrend.com", "domain_index": 0, "negative": "you can use only one coupon on the same purchase.", "candidates": ["enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "can i use more than one coupon on one purchase?", "answer": "you can use only one coupon on the same purchase.", "id": "bde3afb9c5537f1b16bcac7ea1fdd793", "domain": "ekoltrend.com", "domain_index": 0, "negative": "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "candidates": ["you can use only one coupon on the same purchase.", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "can i use the same coupon on more than one purchase?", "answer": "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "id": "bc5c508895befb3603e74a1fd0ae4004", "domain": "ekoltrend.com", "domain_index": 0, "negative": "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "candidates": ["except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "what are the payment options?", "answer": "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "id": "bfad4cf2ebb6d197597f9b9179667d2d", "domain": "ekoltrend.com", "domain_index": 0, "negative": "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "candidates": ["our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "is it secure to pay by credit card?", "answer": "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "id": "99e383901aef1fe9c36507906c45107f", "domain": "ekoltrend.com", "domain_index": 0, "negative": "we do not have a payment on delivery option.", "candidates": ["your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "can i pay at the door?", "answer": "we do not have a payment on delivery option.", "id": "95a2cf73176181c817e1f088cffb8134", "domain": "ekoltrend.com", "domain_index": 0, "negative": "the payment method cannot be changed once the payment is completed.", "candidates": ["we do not have a payment on delivery option.", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "i paid with the wrong card, can i change the payment card?", "answer": "the payment method cannot be changed once the payment is completed.", "id": "18db053b826084e0a6ceb9664f77ad60", "domain": "ekoltrend.com", "domain_index": 0, "negative": "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "candidates": ["the payment method cannot be changed once the payment is completed.", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "what should i do to create an account?", "answer": "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "id": "af91c7dc733f24bdef7e62214f5a2708", "domain": "ekoltrend.com", "domain_index": 0, "negative": "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "candidates": ["you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "how can i change my password?", "answer": "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "id": "c919a6b2d5c89f2785445b2cc13a30d4", "domain": "ekoltrend.com", "domain_index": 0, "negative": "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "candidates": ["you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "i forgot my password, what should i do?", "answer": "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "id": "182689a8e23c69da9c0011a5e06995af", "domain": "ekoltrend.com", "domain_index": 0, "negative": "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "candidates": ["you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "how can i contact with the vendor?", "answer": "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "id": "1fd95392b851440ca5f840ffb031a2f1", "domain": "ekoltrend.com", "domain_index": 0, "negative": "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "candidates": ["you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "what is ekoltrend?", "answer": "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "id": "570db97510dc58cfa14c11b57f9c3f08", "domain": "ekoltrend.com", "domain_index": 0, "negative": "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "candidates": ["ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "is it safe to shop from ekoltrend?", "answer": "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "id": "378d40b39626123b4f8f1699df8690bf", "domain": "ekoltrend.com", "domain_index": 0, "negative": "due to company procedures, we do not disclose supplier companies' data.", "candidates": ["yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission...", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "due to company procedures, we do not disclose supplier companies' data."]}
{"question": "how do i access supplier data?", "answer": "due to company procedures, we do not disclose supplier companies' data.", "id": "2998a85943e4f991bf3908561435469c", "domain": "ekoltrend.com", "domain_index": 0, "negative": "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "candidates": ["due to company procedures, we do not disclose supplier companies' data.", "you can easily place an order by following the steps below;\r\ntake a look at the products on our website and mobile app that are carefully prepared for you\r\naccess the product detail page by clicking on the product you want to purchase\r\non the product detail...", "yes, you can shop without being a member.\r\nan order link will be sent to your e-mail address when your shopping is completed. you can make your cancellation/refund or order tracking from here, but we recommend you to be a member to get informed about the ...", "as long as the products are in stock, they remain in your cart, but the products that run out of stock will be automatically removed from your cart.", "yes, you can purchase products from different vendors with a single payment, but they will ship your orders separately", "if there is any campaign on the product, you can view the discount amount in your cart or on the payment screen called “order summary and payment”\r\nif you have a discount code, you can see the discount amount after applying your code in the \"payment method...", "we do not have a gift-wrapping option.", "your orders are usually shipped within a few days.\r\nif there are product(s) to be supplied among your orders, the delivery time to the shipping company may vary.", "delivery times of your orders may vary depending on the shipping company, your country or address.\r\nyou can learn the delivery time by contacting the relevant shipping company along with the tracking number of your order.", "if your order has been delivered to the shipping company, you can contact them along with the “tracking number” stated in the email that will be sent to you.\r\nyou can also access the information of the shipping company and the tracking number by following...", "we ship to 248 different countries. countries we ship orders to:\r\ngermany\r\nunited states of america\r\namerican samoa\r\nandorra\r\nanguilla\r\nangola\r\nantigua and barbuda\r\nargentina\r\nalbania\r\naruba\r\naustralia\r\naustria\r\nazerbaijan\r\nthe azores\r\nbahamas\r\nbahrain\r\nbangladesh...", "the shipping companies that we work with may vary by country or region. the shipping companies we are working with are as follows;\r\nups\r\ndhl\r\npts", "delivering your orders to you safe and sound is one of our priorities.\r\ncheck the package for problems such as unwrapping, tearing, crushing when receiving the package.", "delivering your orders to you safe and sound is one of our priorities.\r\nplease check your order when you receive it from the shipping company. if your package is damaged, torn or if there are missing parts of the products, ask the shipping company to write...", "a damage assessment report is a document that must be issued by the cargo officer to assess the damage when you detect damage, crush, impact, fracture or defect in the delivery package, original box or product of your order during delivery.\r\ncargo officer...", "if you were not at the address at the time of delivery, please contact the customer service of the relevant shipping company. in order for your package not to be returned to ekoltrend, we recommend you to collect it from the specified branch within 3 days...", "your satisfaction and expectations are important to us. if you are not satisfied with your order for any reason, you can return the products you want to return within 14 days from the date of delivery onwards, provided that;\r\nthey are in their original ...", "member users can start the return process by following the steps below. guest users can make return and cancellation requests via the link sent to their email address after placing an order.\r\nreturn steps;\r\nafter logging in, select “my account” by clicking...", "you can access your invoice by following the steps below;\r\nafter logging in, select “my account” by clicking on your username in the upper right corner\r\nclick on the \"my orders\" button in the menu on the right side of the opened screen\r\nclick on the ”show...", "you can return every product, except those listed below, within 14 days from the date of delivery, provided that they are in their original packaging, their labels are not removed, they are not dirty, modified, damaged or used.\r\nnon-returnable products are...", "products are checked when they reach our return address. returns of products that were used, torn, washed or whose labels are removed are not accepted. in such a circumstance, the products may be sent back to you and no refunds can be made. \r\nafter ...", "you will be informed via email immediately after completing the return process. you can track your return process from the link sent to your email or by following the steps below.\r\nafter logging in, select “my account” by clicking on your username in the...", "the refund of products that reach our return center and pass the approval process is made immediately. however, it may take up to 14 days for your refund fee to be deposited into your account depending on your bank's payment processes. in such a circumstance...", "we do not have exchange services. if there is a product or size that you want to exchange, we kindly ask you to return the existing product and create a new order.", "you can cancel your orders that were not delivered to the shipping company from the return / cancellation field in your member account if you are a member user, or from the order link sent to your email if you are a guest user.\r\norders delivered to the shipping...", "yes, you can reorder the product if there are stocks of that product.", "invoice is sent according to your preferences when ordering.\r\nthe option ''my invoice and shipping address is the same'' is selected on the payment screen.\r\nif you select ''my invoice and shipping address is the same'' option, your invoice will be sent ...", "when you enter your invoice company information in the ''payment method\" section on the “order summary and payment” screen, your invoice will be issued to the respective company.", "there is only the information of the sender and the receiver on the delivery package. products or invoices are not visible through the package.", "enter your code to the ''apply discount code'' field under the ''payment method'' section on the ''order summary and payment'' screen. then, click on the ''apply discount'' button.", "you can use only one coupon on the same purchase.", "except for single-use coupons, you can use your coupon for more than one order within the validity dates.", "our payment options are as follows;\r\nideal, giropay, eps, alipay, qiwi, mybank, bancontact, multibanco, p24, trustpay, safetypay, boleto, finnish online banking, elo, sepa direct debit, wechat pay, knet, zimpler, bangkok bank, krung thai bank, krungsri bank...", "your credit card information is encrypted at your bank and secure payment gateway, and no information can be shared or saved by us", "we do not have a payment on delivery option.", "the payment method cannot be changed once the payment is completed.", "you can easily create an account by clicking on the ''sign up'' button on the upper right side of our website or mobile application and following the steps below.\r\nclick on the ''sign up'' button on the homepage\r\nafter you enter your email address, name...", "you can change your password whenever you want by following the steps below;\r\nclick on \"my account\" in the menu that opens when you hover over your username in the upper right corner of the homepage.\r\nclick on the “change password” button in the “account...", "you can request a new password by clicking the ''i forgot my password'' button on the ''login'' page", "you can contact the vendor by clicking on the ''ask the vendor'' button on the product detail page.", "ekoltrend is an online trading platform where thousands of products from clothing, cosmetics, home & life products to electronics are available for sale, offering a special shopping experience to users in 248 different countries.\r\nbecoming a member ...", "yes. it is completely safe.\r\nekoltrend uses green - bar, a high-quality security system. an ssl certificate is used to secure the data transmitted with 128-bit encryption.\r\ncard data used during the ordering process cannot be stored without your permission..."]}
{"question": "shoe/bag smell problem", "answer": "if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "id": "6d14220843e8b587ccdc2e2b5ce8ad9b", "domain": "pearlfeet.com", "domain_index": 0, "negative": "the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "candidates": ["if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "after your refund was issued, it will be credited\nto your account in 3-5 working days.", "we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled", "when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase."]}
{"question": "leather shoe care", "answer": "the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "id": "c22a75ef68186b1e9d53f897a82afbd0", "domain": "pearlfeet.com", "domain_index": 0, "negative": "do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "candidates": ["the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "after your refund was issued, it will be credited\nto your account in 3-5 working days.", "we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled", "when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase."]}
{"question": "various material shoes cleaning method", "answer": "do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "id": "cafa4c21b3b91f3db568875b0fdb9080", "domain": "pearlfeet.com", "domain_index": 0, "negative": "we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "candidates": ["do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "after your refund was issued, it will be credited\nto your account in 3-5 working days.", "we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled", "when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase."]}
{"question": "way to make shoes softer", "answer": "we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "id": "cb93d03f06c79243fe3ceec85483b759", "domain": "pearlfeet.com", "domain_index": 0, "negative": "bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "candidates": ["we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "after your refund was issued, it will be credited\nto your account in 3-5 working days.", "we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled", "when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase."]}
{"question": "leather bag care", "answer": "bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "id": "6a86b9e55a21836bf73d14885e68ad23", "domain": "pearlfeet.com", "domain_index": 0, "negative": "as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "candidates": ["bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "after your refund was issued, it will be credited\nto your account in 3-5 working days.", "we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled", "when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase."]}
{"question": "various material bags cleaning method", "answer": "as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "id": "2abba7379ba0f6cf201cb9a006c932e8", "domain": "pearlfeet.com", "domain_index": 0, "negative": "we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "candidates": ["as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "after your refund was issued, it will be credited\nto your account in 3-5 working days.", "we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled", "when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase."]}
{"question": "size selection", "answer": "we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "id": "56cc32679211f58bacd95fdcd646716d", "domain": "pearlfeet.com", "domain_index": 0, "negative": "currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "candidates": ["we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "after your refund was issued, it will be credited\nto your account in 3-5 working days.", "we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled", "when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase."]}
{"question": "do you support cash on delivery (cod)?", "answer": "currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "id": "8ebc29fccf6496b5feee85e0323cfc8a", "domain": "pearlfeet.com", "domain_index": 0, "negative": "basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "candidates": ["currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "after your refund was issued, it will be credited\nto your account in 3-5 working days.", "we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled", "when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase."]}
{"question": "do you only accept dollar or euro", "answer": "basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "id": "013373671290c96164a842130e5db68e", "domain": "pearlfeet.com", "domain_index": 0, "negative": "sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "candidates": ["basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "after your refund was issued, it will be credited\nto your account in 3-5 working days.", "we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled", "when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase."]}
{"question": "do you have offline retail stores?", "answer": "sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "id": "f8e0eddae710fa61d109cf5e551e31da", "domain": "pearlfeet.com", "domain_index": 0, "negative": "the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "candidates": ["sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "after your refund was issued, it will be credited\nto your account in 3-5 working days.", "we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled", "when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase."]}
{"question": "delayed delivery", "answer": "the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "id": "889bd8b8250b333005ac601b4ebd56e2", "domain": "pearlfeet.com", "domain_index": 0, "negative": "please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "candidates": ["the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "after your refund was issued, it will be credited\nto your account in 3-5 working days.", "we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled", "when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase."]}
{"question": "return address", "answer": "please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "id": "540281f0d12a71f0421aacc935f746b7", "domain": "pearlfeet.com", "domain_index": 0, "negative": "after your refund was issued, it will be credited\nto your account in 3-5 working days.", "candidates": ["please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "after your refund was issued, it will be credited\nto your account in 3-5 working days.", "we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled", "when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase."]}
{"question": "how long can i receive my refund?", "answer": "after your refund was issued, it will be credited\nto your account in 3-5 working days.", "id": "f51621e071360174836f430f6146eed4", "domain": "pearlfeet.com", "domain_index": 0, "negative": "we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled", "candidates": ["after your refund was issued, it will be credited\nto your account in 3-5 working days.", "if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled", "when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase."]}
{"question": "usage rule of discount code", "answer": "we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled", "id": "8cd9044bfdaa7fe45012a2cef42580f5", "domain": "pearlfeet.com", "domain_index": 0, "negative": "when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase.", "candidates": ["we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled", "if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "after your refund was issued, it will be credited\nto your account in 3-5 working days.", "when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase."]}
{"question": "cancel or exchange order", "answer": "when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase.", "id": "c5a2f0425b34f8abada8748aa7ba6aba", "domain": "pearlfeet.com", "domain_index": 0, "negative": "if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "candidates": ["when you need to\ncancel or modify your order, please contact us before it is\nshipped.\nplease note that a\nfull refund is only allowed for the cancellation within 24 hours after\npurchase.", "if your shoes\nhave unpleasant\nsmell, please try the tips below to reduce the smell:\n1. air out the items. when you're not using the items, place them in a well-ventilated area with lots of air movement (such as near a fan or an open window) to expose them to air. 2. leave the baking soda on the items for several hours, then dust or wipe away.3. place the items in a paper bag with some charcoal or coffee beans overnight. this treatment will absorb smells and airborne chemical residue.", "the daily care of leather shoes can make leather shoes last longer and\nmore durable.\nif you want to make your shoes look new, you can try the following tips:\n1. a pair of shoes should be worn once every other day. the\nshoes will wear moisture after the shoes are worn all day, after going home,\nthe shoes should be placed in a cool, ventilated place to dry.\n2. after wearing leather shoes, use shoes or soft hair to remove\ndust. for the position of the heel and the seam of the shoe, you can use a\nsharp brush to remove the dirt. and put shoe tree into shoes to prevent the\nleather from deforming.\n3. if the shoes are wet, apply dry cloth to remove the moisture\nfrom the shoes, then put them in a cool and ventilated place to let the shoes\ndry naturally. never put the wet shoes in the sun, do not wash with water\nand contact with chemical solvents when cleaning shoes.", "do you know how to wash your shoes? we have different cleaning ways for\nkinds of materials to share:\n1. canvas shoes: if only the surface or the edge of the\nshoe is not clean, you can wipe with a damp cloth or use an old toothbrush, and\nfinally clean with a damp cloth.\n2. mesh shoes: mesh shoes can be rubbed with water or\ndetergent, use old toothbrush to clean the inside and outside. after wiping,\nput it in a cool, ventilated place to dry.\n3. matte, velvet and suede: the first step is to use a\nsoft brush, gently brush off the surface of the dust, avoid repeated back and\nforth. the second step: if there are stains on the shoes, soak the sponge,\nwring the water, dip a special detergent, gently wipe the stains. once it has\nbeen cleaned, place it in a ventilated place to allow it to air dry. the third\nstep is to make the shoes look new. after drying, spray the suede cleansing\nspray on the upper.\n4. leather shoes, pu leather shoes: patent leather and pu\nleather shoes can be gently wiped with a soft and dry cloth, so as not to leave\nscratches.\n5. artificial leather shoes: artificial leather shoes are\nrelatively simple to clean, as long as the surface is cleaned with a damp\ncloth, immediately wipe dry with a dry cloth, avoid using long-term maintenance\nshoes to wipe the upper, otherwise small cracks will appear in the facial\ncortex.\n6. leather shoes: first use a dry towel to clean the\nmoisture and dirt on the shoes, and then use the same color of shoe cream or\nshoe polish. in addition, the banana peel can remove oil from the shoes, and\nthe leftover milk or expired milk can prevent the skin from cracking.", "we often\nencounter an important problem in our daily life. we are very happy to buy a\nnew pair of shoes to go home. unexpectedly, after wearing a day and discovering\nthat the heel has been worn out, how to make the shoes soft? you can refer the\nfollowing tips:1. there are two places that the feet are most likely to be hurt. one is\nthe heel and the other is the side of the big toe. use a wet towel\npress the shoes for a few minutes, and take a dry soft towel dry it, then\ngently tap it with a hammer.2. take out a newspaper, knead the newspaper into a ball, then dip in\nwater, don't get too wet, but make sure the whole paper is stained with water,\nthen take a dry newspaper and wrap the wet newspaper in the squeezed part.\nstuffed in, put the shoes in a sealed plastic bag for a night.3. pour the white wine (about 25 grams) into the new shoes and\nshake it a few times. after an hour, wear it again. the leather will become\nsofter. after the alcohol is dry, the shoes will keep your shoes in shape.\nalcohol is more suitable for shoes made of leather and canvas.4. take a piece of soap or a candle apply to the area where the\nshoe and heel are most exposed. the shoes heel will be smooth and no longer\nhurt your feet.", "bags are an\nindispensable item in our lives, and the proper use of bags can improve the\ndurability of the bag. the following tips is how to maintain the leather bag:\n1. apply a layer of wax on the surface before using the\nnew package to prevent dust.\n2. don't use the same bag every day. after using it, let it\nrest for one or two days. put some paper in to unused bags to prevent\ndeformation, making it durable.\n3. when the bag is exposed to sweat or strong sunlight, it is easy to\nstain or discolor; therefore, it should be often rub oil or wax,\nand should avoid using shoes polish, which will hurt the bag.", "as a carry-on accessory, the bag will often accompany you\nto any occasion. however, it is easy for your beloved bag to stain all kinds of\nnasty stains. therefore, we need to know how to clean up different stains.\n1. oil stains. generally speaking,\nif the stained oil stain is not too much, it can be cleaned by washing powder,\nbut if the dyeing area is large and the oil stain is deep, it can be washed\nwith detergent. if it is a pure white fabric, use a thinner bleach to remove\nthe grease with a toothbrush.\n2. soup stains. soak for 10 minutes\nwith detergent (add 6 drops of detergent in each pot of water, mix well), then\nwash.\n3. soy sauce. dilute with oxalic\nacid before washing, wipe with a toothbrush, and then clean.\n4. mold. soak in 40-degree warm\nsoapy water for 10 minutes, then rinse. for pure white fabrics, after soaking\nin soapy water, leave the moldy place in the sun for 10 minutes, then rinse.\n5. cleaning method of paint. when\nthe bag is stained with paint, brush the contaminated area with a toothbrush and\nalcohol as soon as possible, until the stain becomes light; then apply the soap\nto the stain, gently brush it with a toothbrush, then soak it in water for 1\nhour, then rinse with water.", "we put a size chart in our website for each kind of shoes. there might be\ndifference between different kind of shoes in same size. we suggest\nreferring the width and length in our size chart, it may help you to choose the\nright size.\ntherefore, if you can’t find the size you usually wear (half size/wide\nsize), please check with the size chart to find whether there is suitable size\nfor you.\nplease contact\nus if there is no suitable size, we would like to recommend the other\nstyle based on your size for you.", "currently, we only support online payments and\nwe will implement cash on delivery in the future. we are sorry for any\ninconveniences caused.", "basically, the price of our products are marked\nwith dollar or euro. you can pay with the currency of your area, in the upper\nright corner of the page, you can view prices in different currencies.", "sorry for the inconvenience, we are currently\nonly selling online and don’t have offline retail stores. for more details\nabout the products, you can search in our website or contact us.", "the parcel may be delayed due to the\nweather or customs random check or other factors,\nplease wait for 3- 5 days, we will\nurge post office to update tracking details\nif unfortunately you don't receive the item at that time, please contact us\nfirst.", "please contact\nus before you send the order back, we will provide you with the return guidelines and address.\nplease note that\nwe can’t receive it if you send your order back to the address on the package.\nfor more specific\ninformation, please read our return policy.", "after your refund was issued, it will be credited\nto your account in 3-5 working days.", "we have prepared many discount code for\nyou, if you’d like have discount before purchasing, please contact us.1.one\ncode can be used only once2.after paying, discount code can’t be applied\nin order, or it will be cancelled"]}
{"question": "can i tour the facility before bringing my pet for boarding or daycare?", "answer": "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "id": "91b63ecfcc297901e286ed812b747d44", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "candidates": ["yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "when can i drop off and pick up my pet?", "answer": "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "id": "29aa4c612c0db8314047a7b012f7e5d0", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "candidates": ["the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "what shots are required when boarding my cat or dog?", "answer": "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "id": "ead820dd0f6e5de66e0175c14697a672", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "candidates": ["cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "what about prevention from fleas and ticks?", "answer": "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "id": "427708cefe33be0b08d4f69e0ad5560d", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "candidates": ["from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "what if my dog is unaltered?", "answer": "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "id": "3c4fc708df15e45a1ad48fba9f8daec4", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "candidates": ["all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "does my dog need to come in for daycare before he/she spends the night?", "answer": "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "id": "3006c6b8369b90121c9e3e1177ca5272", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "candidates": ["our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "do i need an appointment for my dogs first visit?", "answer": "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "id": "9de3680ff403c8e80d228eeb063e7fda", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "candidates": ["on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "what is the introduction/screening process for new dogs?", "answer": "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "id": "8b7738c8cd6479ac5de4c56c8eae0cf9", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "reservations are recommended to guarantee your spot each day.", "candidates": ["the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "do i need a reservation for dog daycare?", "answer": "reservations are recommended to guarantee your spot each day.", "id": "2b944f8be5df9d4fb86125d7364fc0ec", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "candidates": ["reservations are recommended to guarantee your spot each day.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "do you offer any discount programs?", "answer": "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "id": "7d4c6915b89a8a0c2ce59277ddf6e86d", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "candidates": ["yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "if i purchase a membership or package, is my pet guaranteed a spot at daycare?", "answer": "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "id": "bbc9ffeeb147903da38ef691b5f847f1", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "candidates": ["in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "should i feed my dog before coming?", "answer": "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "id": "21deca3ccffad044a1e65ec4b0034400", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "candidates": ["it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "are snacks allowed?", "answer": "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "id": "f264acd301beb5ff71fbf5159ccba2da", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "candidates": ["you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "what if my pet gets sick or injured?", "answer": "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "id": "0b1960ac62cbb7ccb0e20391294b4474", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "candidates": ["we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "what does my pet need for an overnight stay?", "answer": "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "id": "1f3d5f28534e969e2f327f2c35b6ab49", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "candidates": ["we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "what about medications/supplements?", "answer": "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "id": "af76539f9b8689709235db09b1de2f00", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "candidates": ["we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "are you still worried about leaving your loved one?", "answer": "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "id": "86460e8f3e9623fe306645b7b31f852f", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "candidates": ["we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "what if i have to cancel a reservation?", "answer": "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "id": "7f8b2f10274348295738f8256e570b7b", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old.", "candidates": ["non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old."]}
{"question": "what are the requirements to attend dog daycare?", "answer": "dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old.", "id": "e19f6ab4eaf16f38db4efcbf00856e5a", "domain": "woofsnwhiskers.com", "domain_index": 0, "negative": "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "candidates": ["dogs must be at least three months old and have verification of current vaccinations, be flea/tick free and pass our introduction evaluation. dogs must be spayed or neutered if over six months old.", "yes, we feel it is important that you get to see how our guests are treated. please contact us to schedule a tour of our facility.", "the front desk is open monday-friday: 7am-8pm and saturday & sunday: 10am-6pm. we require all overnight guests to be checked in by 5pm. any guest checking out after 1pm will incur a late check out fee of $10.00, unless you have a membership. the front desk is closed for checking-in or out on all major holidays.", "cats: rabies, fvrcp and negative test results for fel & fiv. dogs: rabies, dhpp (distemper combination), bordetella within the last 6 months (this is a nyc law!), canine influenza (h3n8 and h3n2). all vaccines must be administered at least 48 hours before check-in. we recommend two weeks! all updated shot records must be faxed or emailed to us prior to check-in. our fax number is 718-408-2371.", "from may-december, all dogs are required to be on flea and tick prevention such as program, sentinel, frontline, advantage or revolution. we do offer individual topical dosages for purchase and your convenience. if fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense. we do not require any preventative treatment for our cat guests.", "all dogs over the age of six months must be spayed or neutered or they will be deemed alone dogs and not be able to socialize with other dogs in the yard. this is for your dog's safety. although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. if your dog is in heat she may not stay with us.", "our first-time boarders need to attend a daycare evaluation day to ensure that he/she will be comfortable for his/her entire stay.", "on the first visit, your dog will go through the evaluation process. for the safety of all of our guests, these introductions must be scheduled on a designated day.", "the process begins with a review of the enrollment forms and verification of the required vaccinations. then, your dog will be slowly introduced to the group. only when we and the dog are comfortable will group play begin. each dog will be placed into a play group that is best suited to his or her age, temperament and size.", "reservations are recommended to guarantee your spot each day.", "yes! we do have membership deals on daycare and boarding, as well as discounted pricing for prepaid packages. we also offer multiple pet discounts.", "in order to maintain a safe environment, we must limit the number of dogs that come to play each day. reservations are highly recommended. members and package holders are not guaranteed a spot but are given priority booking.", "it is best to feed your dog at least 1 hour prior to coming to prevent bloat, which has been suggested can be caused by playing too quickly after eating.", "you may bring a small meal or snack for your dog in a sealed container or baggie. we do provide biscuits just before naptime and bedtime.", "we will take excellent care of your pet if an illness or accident occurs. we will attempt to contact you, your emergency contact, and your personal veterinarian. if it is an emergency, we will take your pet to the veterinary emergency and referral group immediately.", "we take care of just about everything. we have bedding, bowls, litter, treats, food, and toys.", "we can administer medication and/or supplements to your dog. there is an additional fee of $3/administration. we have experience administering sub-q fluids and insulin. both services have separate pricing. all medication instructions must be emailed to us at least 48 hours ahead of time. please include: name of medication, dosage, frequency and indication. the medication/supplements must come in a clearly marked container (preferably the original container or a med minder).", "we know that it is hard to leave your furry friend. we know that you may worry about how he/she is doing while you are away. we know that you are mostly concerned that your cat or dog will feel stranded and left alone. rest assured, we have these concerns covered. we make sure our guests have lots of people time and playtime to stay occupied. if woofs isn't a good fit, we will tell you. we want all of our guests to enjoy themselves. you may check-in at any point for an update on how things are going. in the end, your pet's stay will be much harder on you than it is on him/her.", "non-holiday reservations require 48-hours notice to avoid a one night's cancellation fee. daycare same day cancellations incur a $15 charge. grooming appointments require 24-hour notice to avoid a $25 charge. holiday reservation require a $100.00 non-refundable, non-transferable deposit due three weeks before the holiday."]}
{"question": "Where is LeanLight Located?", "answer": "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "id": "7b1d9789124b9b8cbe1c085d2334e6e1", "domain": "leanlight.com", "domain_index": 0, "negative": "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "candidates": ["LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "How do I create an account at LeanLight.com?", "answer": "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "id": "2b62401db67cc112c445d53772c6e721", "domain": "leanlight.com", "domain_index": 0, "negative": "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "candidates": ["Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "What are LeanLight Rewards?", "answer": "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "id": "bf11247453fcfa3dae6627841c9c9f7f", "domain": "leanlight.com", "domain_index": 0, "negative": "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "candidates": ["LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "How do I recover my password?", "answer": "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "id": "0a41b0997469ee08ca14c35f834e9084", "domain": "leanlight.com", "domain_index": 0, "negative": "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "candidates": ["Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "How do I get a discount at LeanLight.com?", "answer": "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "id": "e21d88c9b5738b9092ab184416f0e834", "domain": "leanlight.com", "domain_index": 0, "negative": "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "candidates": ["We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "Is LeanLight's pricing competitive?", "answer": "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "id": "7acef9812d514a3acd50d8e0276c3671", "domain": "leanlight.com", "domain_index": 0, "negative": "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "candidates": ["Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "Does LeanLight offer net pricing?", "answer": "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "id": "fd5cff31aecb53d7aee3c6c11a6d616b", "domain": "leanlight.com", "domain_index": 0, "negative": "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "candidates": ["Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "Does LeanLight offer business pricing? (B2B)", "answer": "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "id": "cb0aabf435b90670cca3fa82fbe9dd78", "domain": "leanlight.com", "domain_index": 0, "negative": "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "candidates": ["Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "Can I pick up my order at LeanLight?", "answer": "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "id": "cd50099a614110c6bb0db369bd39da00", "domain": "leanlight.com", "domain_index": 0, "negative": "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "candidates": ["Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "How long will it take before my order is shipped?", "answer": "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "id": "df89025841f2ecd20c73a0348e44fff8", "domain": "leanlight.com", "domain_index": 0, "negative": "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "candidates": ["Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "How do I check my order status?", "answer": "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "id": "f56bbef319c88c37e822daa7c42bd89c", "domain": "leanlight.com", "domain_index": 0, "negative": "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "candidates": ["Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "Will I receive a tracking number for my order?", "answer": "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "id": "f607a026b95f7b865bf40f81d7e75454", "domain": "leanlight.com", "domain_index": 0, "negative": "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "candidates": ["Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "What does backorder mean?", "answer": "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "id": "8976adc97f1b124a7920a959b499bb20", "domain": "leanlight.com", "domain_index": 0, "negative": "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "candidates": ["A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "How do I get technical help with my product?", "answer": "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "id": "bb4a5d1427b2c9f4fa90b54157c1ae07", "domain": "leanlight.com", "domain_index": 0, "negative": "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "candidates": ["We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "Is my product under warranty?", "answer": "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "id": "f7da3c159b6892a5ecef7352eb3f5f1f", "domain": "leanlight.com", "domain_index": 0, "negative": "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "candidates": ["All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "How do I receive a rebate for my product?", "answer": "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "id": "def858cef251fd104876644cafa5d227", "domain": "leanlight.com", "domain_index": 0, "negative": "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "candidates": ["Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "How do I replace linear fluorescent lamps with LED tubes?", "answer": "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "id": "49c458ddc861311d5400c261c6e911cd", "domain": "leanlight.com", "domain_index": 0, "negative": "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "candidates": ["There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "How long will it take to ship to my location?", "answer": "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "id": "1dc243c0e8bf7dbc4639a81d9eda6040", "domain": "leanlight.com", "domain_index": 0, "negative": "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "candidates": ["Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "How do I return my product?", "answer": "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "id": "2ab7c6cdf61dec7d64f18493fa11fe38", "domain": "leanlight.com", "domain_index": 0, "negative": "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "candidates": ["You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "I received the wrong product, how do get the right one?", "answer": "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "id": "00446913c0e98b33123e425386617db8", "domain": "leanlight.com", "domain_index": 0, "negative": "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "candidates": ["You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "Where does LeanLight ship their products to?", "answer": "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "id": "afd2e2f7efd9d46d212a3f9d62b153f6", "domain": "leanlight.com", "domain_index": 0, "negative": "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "candidates": ["We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "How much will shipping cost?", "answer": "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "id": "feb9106978a34b332c7773724dd70a20", "domain": "leanlight.com", "domain_index": 0, "negative": "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information.", "candidates": ["All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information.", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information."]}
{"question": "May I use my own UPS or FedEx shipping account?", "answer": "Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information.", "id": "657b6d87c04bcad4363a3a8e9e87d137", "domain": "leanlight.com", "domain_index": 0, "negative": "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "candidates": ["Yes, Select \"Pick up\" at check out, then supply us your shipper's name and shipping account number in the notes section. You will receive an automatic rebate on the order to net pricing. Contact us here for more information.", "LeanLight is located 421 S. Railroad Ave. Mt. Vernon, GA 30445", "Find the log in link at the top-right of most webpages on LeanLight.com. Below the log in credentials, find \"create account\". Click here or go to the rewards widget located on most pages.", "LeanLight rewards are a point based system where customer earn discounts on future orders. You may create a new account or link your existing account through our rewards widget located at the bottom of most pages. Click on the widget for more information.", "Click on the \"Log in\" link on the top right of any webpage. Next, click \"Forgot password\" under \"Sign in\"", "We proudly offer many forms of discounts to ensure we provide you the best prices! Popular discounts include: business, shipping, quantity and multi-pack discounts. Click here for more information.", "Yes, in fact we will match or beat any price to earn your business! Because of our industry knowledge and our constant monitoring of market prices, we consistantly keep our prices low. We also offer quantity discounts and special pricing for ongoing projects. Contact us here for futher information.", "Yes, for large or ongoing projects, although we encourage you to setup a B2B account on our webiste, then combine our free shipping program with rewards and quantity discounts to receive all the benefits LeanLight has to offer.", "Yes! Just send us a signed W9 form and email associated with your LeanLight account. We will setup automatic discounts for the account within 24-48 hours. Contact us here", "Yes, select \"Pick up\" at check out and we'll notify you when your order is ready. You will also receive a 15% discount since we don't have to ship outbound!", "Most items ship same day or next day! Large orders and/or light fixtures may take up to 10 business days, but usually average 5 days.", "Log in to your account, navigate to \"my account\" and check the status there. You may also check your order status by using our chat bot: Lazer! Click on our chat widget, then click the play button.", "Yes! As soon as the order ships, you will receive an email with tracking. You may also view tracking by logging in to your account.", "A backorder is when a manufacturer supply is not enough for the market's demand. There are two types of backorders: backorder and critical backorder. A backorder will typically delay your order 5 to 10 business days as the manufacturer replenishes their stock. A critical backorder means it is impossible to provide a lead time due to a major problem in the manufacturing process. A critical backorder could take up to 3 to 6 months.", "We encourage you to revisit the product page to review the specifications tab and data sheet. If you still have a question, scroll to the bottom of the product page to see customer questions and answers. If your question hasn't been answered yet, you may submit one here and we'll respond ASAP! You're also welcome contact us here", "All products come with a 30 day seller warranty so you may return or replace the product up to 30 days after the purchase date hassle-free! In addition, all products on LeanLight come with an extend manufacturer's warranty. Contact us here for warranty resolutions.", "Many products found are eligible for government or utility rebates. Find out more about rebates and incentives here.", "There are many different types of LED tubes. You may bypass the fluorescent ballast or use fluorescent ballast compatible LED tubes. Cick here for more details.", "Once a product is shipped, economy shipping averages between 2-5 days depending on your distance from Georgia, USA. You may reduce your transit time by selecting standard or expedited shipping at checkout. Sometimes we will drop ship directly from a manufacturer's warehouse located near you to exceed these expectations!", "You will need to contact us here. We will send you a return label and refund/replace upon your request. See our Terms and Conditions for additional information.", "You will need to contact us here. We will send you a return label for the wrong product and replace it with the correct one. See our Terms and Conditions for additional information.", "We currently ship to all 50 United States and Canada. Some shipping surcharges may apply to Alaska, Hawaii and Canada", "All orders come with free 2-5 day economy shipping. 2-3 day standard and 1-2 expedited shipping is also available. Alaska, Hawaii and Canada may have longer shipping times. Click here for more information."]}
{"question": "can the hot tubs go on grass?", "answer": "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "id": "1c5d3c7dc5f47cc5d681b53737915a8e", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "candidates": ["yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "can the hot tubs go on decking?", "answer": "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "id": "fc3c9986d1e22105a3657277b39d9ddb", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "candidates": ["yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "can the hot tubs go on patios?", "answer": "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "id": "ed6d7e06e1311f25d97f18a9d0a09e2f", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "candidates": ["yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "my garden is uneven, should i put something down to level it?", "answer": "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "id": "7bba70fa76b3bcde207a33e2c49f24d0", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "candidates": ["both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "do i need an outside socket?", "answer": "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "id": "627b528b279e2d0a3795c6d912499380", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "candidates": ["no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "do i need an outside tap?", "answer": "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "id": "116ba860cba67bab708e3d15c7b79fd5", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "candidates": ["no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "do i need a hose pipe?", "answer": "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "id": "c89e5a7c9cf7cf5a5afe5ded369c4839", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "candidates": ["no you don’t need a hose pipe, we carry several lengths of hose on the van.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "i'd like to put the tub 30 metres from my house. do i need to buy a longer hose?", "answer": "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "id": "69980d0bedd07e4c2b6def2188e3f330", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "candidates": ["no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "how many people fit in a hot tub?", "answer": "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "id": "fa10d22bdf4f8658080d5f163f53b209", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "candidates": ["our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "how long does it take to fill a hot tub?", "answer": "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "id": "1742204a3033ccfd19634d5a8a415ae4", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "candidates": ["this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "are the hot tubs cleaned between hires?", "answer": "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "id": "78acb350aae84e2530b8ef498b9063d0", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "candidates": ["absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "will i have to deal with chemicals?", "answer": "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "id": "66359fd81effb1a9ccc96f96a027caa8", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "candidates": ["yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "how much water will the tub use?", "answer": "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "id": "8a000bac7889a804250db882c7667b43", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "candidates": ["depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "does the hot tub need plugging in the whole time?", "answer": "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "id": "88090997c9270bf5aa0d411dd2d13b7e", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "candidates": ["yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "how much will the electricity cost, to run the hot tub?", "answer": "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "id": "d3d300d83746a76b879e6e84cfb986ba", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "candidates": ["of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "can you provide a gazebo with your hot tubs?", "answer": "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "id": "07f8c3972b5c54f481905daa4ab3b7fd", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "candidates": ["yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "does the hot tub come with a lid?", "answer": "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "id": "02a3d1f23da4e07afb4cf94078455594", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "candidates": ["yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "do i need to empty the hot tub ready for collection?", "answer": "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "id": "660984f84417d1b2cb22f58ca1b41286", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "candidates": ["no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "what do i need to prepare for my hot tub hire?", "answer": "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "id": "fdb926d6c7de0b98eceb990455d32fec", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "candidates": ["prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "how long does installation take?", "answer": "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "id": "b3b5b0408add3c8b70f360048ad0416b", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need.", "candidates": ["it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need."]}
{"question": "are there any places you can't get to, to install the hot tubs?", "answer": "the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need.", "id": "1e0d5a624a961d40c3d11f70f6ae4487", "domain": "hottubsrock.co.uk", "domain_index": 0, "negative": "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "candidates": ["the inflatable tubs are very compact when deflated, allowing us to deliver them to almost any location that a human can walk.  if you’re hiring a gazebo too we need a clear area of 3 square metres.  \nthe solid tubs do have access restrictions, so a video will need to be sent before we accept a booking to check for any obstacles. we have two sizes that need minimum 80cm width, the standard needs 1.8m in height clearance, and the large needs 2m height.  both are rolled into place and cannot be lifted or pushed up steep gradients. they both need a clear space of 3m x 2.5m to allow for steps and lid lifter.  \nplease see the short video below to get an idea of what access we need.", "yes, our hot tubs can go on grass but only with our flooring which incurs an additional £25 charge and in the summer months only. please bear in mind that your grass can be damaged from lack of oxygen and it may be preferable to find an alternative location.", "yes, our hot tubs can go on decking. however, please bear in mind that to accommodate our hot tubs your deck must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "yes, our hot tubs are perfect for patios. your patio must be able to sufficiently handle 1200kg of weight, plus an average weight of 80kg for each person who will simultaneously occupy the tub.", "both types of tub can cope with slightly uneven ground when coupled with our plastic flooring, for which there is a £20 charge.  \ninflatables can also handle slightly sloping surfaces but obviously this is reflected in the tub water level.  \nsolid tubs however cannot be sited on sloping ground and need a very level surface for the filtration and jets to operate correctly.", "no you don’t need an outside socket as we provide various lengths of weatherproof extension leads up to 25m that can go through a window to plug in inside.", "no you don’t need an outside tap, as we carry various tap connectors on the van!  \nhowever, we will need notifying beforehand and a photo of the tap head sent to us, to ensure we have the correct fitting for your tap.", "no you don’t need a hose pipe, we carry several lengths of hose on the van.", "no, there’s no need for you to buy a hose for this. we have hoses to cover that distance.", "our hot tubs are designed to accommodate four or six adults depending upon which size you have booked.", "this depends entirely on the water pressure at your property. generally it takes anywhere from 1 hour to 2 hours to fill a hot tub. we will start the filling process and leave you to finish filling and turn the tub on.", "absolutely, yes. each hot tub is deep cleaned and sanitised between hires. on delivery, your tub is cleaned again and ‘shock-treated’ with chemicals to ensure the highest level of hygiene. each tub hire also includes a brand new filter.", "yes, we provide a chemical kit with every hire that includes test strips and a range of chemicals for you to maintain the quality of the water of your hot tub.  \nthere is a manual included in the chemical kit but you will also be sent a video detailing the daily tests and checks you will be required to carry out for the duration of your hire.", "depending on the size of tub you hire it will require between 800 and 1100 litres of water to fill. you shouldn’t need to top up the level unless considerable splashing occurs.", "yes it does. the motor needs to be plugged in to maintain the temperature in your tub and constantly filter the water. the heating element operates like the central heating thermostat in your home, so only cuts in when the water temperature drops, but the filter pump will run the whole time.", "of course this is a bit tricky to say, as the cost will depends on use and on your electricity tariff.  \nif you are on a pre-paid meter it will cost more, but an average hire will use between £10 and £20 in a week.", "yes we can provide a gazebo for an additional charge of £35.  these are the canopy only (without sides).  \nwe can site the gazebo on patio / decking or on grass but we need to know which surface upon booking, so that we can bring the correct anchoring system.  \nyou can upgrade to add led strip lighting for £5, or a disco light with bluetooth speaker for just £10. or both!", "yes, all hot tubs are supplied with lids which must be clipped in at all times when the tub isn’t in use.  \nthe solid tubs also come with a hydraulic lid lifter to assist in the removal of the lid.", "no. when we arrive to collect the tub we need it plugged in and switched on so we can test everything. also the water needs to be hot in the tub especially in winter months, as freezing temperatures can damage the pump. we use a high speed submersible pump to empty the hot tub to the nearest drain or can pump straight onto your garden.", "prepare for your hot tub hire by reviewing our hot tubs rock terms & conditions.  if you still have any questions, please contact us and we’d be happy to help.", "it takes approximately 30 minutes to 1 hour to install a hot tub, depending on type. access restrictions can delay the process."]}
{"question": "what are lower thirds?", "answer": "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "id": "ef1af4941b0e3e2a3f28b115b01f6018", "domain": "octopimedia.com", "domain_index": 0, "negative": "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "candidates": ["lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what is a direct to camera interview?", "answer": "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "id": "baf2e7d0caf563776af25b5b460e5aa4", "domain": "octopimedia.com", "domain_index": 0, "negative": "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "candidates": ["a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what's the optimal length of a promotional video?", "answer": "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "id": "e18f2b61c831633543ef0353ef1f7812", "domain": "octopimedia.com", "domain_index": 0, "negative": "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "candidates": ["the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what is uhd 4k video?", "answer": "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "id": "375c6045e67dcf40abb1cbeee378ab19", "domain": "octopimedia.com", "domain_index": 0, "negative": "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "candidates": ["uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what is dci 4k?", "answer": "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "id": "4028c10ec99244c4477ac54674fbaaac", "domain": "octopimedia.com", "domain_index": 0, "negative": "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "candidates": ["dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what is corporate video production?", "answer": "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "id": "ef616e44004bd31be8673bcb62b075e5", "domain": "octopimedia.com", "domain_index": 0, "negative": "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "candidates": ["corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what are promotional videos?", "answer": "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "id": "a7f2d85a2dfefd3cef88735a6987be16", "domain": "octopimedia.com", "domain_index": 0, "negative": "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "candidates": ["promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what are live event videos?", "answer": "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "id": "5fa232f7e4b9ca4d90c19c3956ffe1d7", "domain": "octopimedia.com", "domain_index": 0, "negative": "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "candidates": ["live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what are documentaries?", "answer": "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "id": "e78a41f55353548834a0deaee8a08462", "domain": "octopimedia.com", "domain_index": 0, "negative": "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "candidates": ["documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what is b-roll?", "answer": "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "id": "e6f61e7df93ada4083dd217cdd27e648", "domain": "octopimedia.com", "domain_index": 0, "negative": "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "candidates": ["b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what is a-roll?", "answer": "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "id": "c1f8350102c90e8d1a05d2c9756988cb", "domain": "octopimedia.com", "domain_index": 0, "negative": "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "candidates": ["if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what is a roughcut?", "answer": "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "id": "30ee95db2edffaf4f10c8f7cd935d9f8", "domain": "octopimedia.com", "domain_index": 0, "negative": "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "candidates": ["a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what is a finecut?", "answer": "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "id": "2e58b36b65ff04cd25d7b784e1ad5b0f", "domain": "octopimedia.com", "domain_index": 0, "negative": "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "candidates": ["a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what is picture lock?", "answer": "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "id": "8b5a079846a4f09db55f2ee377f30940", "domain": "octopimedia.com", "domain_index": 0, "negative": "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "candidates": ["picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what is a voiceover?", "answer": "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "id": "665964071e260199182326a97314c1c4", "domain": "octopimedia.com", "domain_index": 0, "negative": "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "candidates": ["voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what is offline editing?", "answer": "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "id": "e1804b651171281590b61ac457c388e4", "domain": "octopimedia.com", "domain_index": 0, "negative": "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "candidates": ["offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what is online editing?", "answer": "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "id": "058a34572a5ac305fd014359b2f39841", "domain": "octopimedia.com", "domain_index": 0, "negative": "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "candidates": ["online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "why does my business need video?", "answer": "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "id": "7eca27a3ceeecd562b511785eceaa629", "domain": "octopimedia.com", "domain_index": 0, "negative": "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "candidates": ["videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "how much does corporate video costs?", "answer": "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "id": "173fd04fdee3730b047019cb8428e841", "domain": "octopimedia.com", "domain_index": 0, "negative": "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "candidates": ["the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what is a corporate video used for?", "answer": "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "id": "7e7bcc5c688b5df156e65f33d2a54489", "domain": "octopimedia.com", "domain_index": 0, "negative": "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "candidates": ["corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what makes a good corporate video?", "answer": "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "id": "feab6d90da1e8311285f0285d732a358", "domain": "octopimedia.com", "domain_index": 0, "negative": "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "candidates": ["a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what should a corporate video include?", "answer": "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "id": "8fd80a5be10cb6febec3282d13ed584c", "domain": "octopimedia.com", "domain_index": 0, "negative": "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "candidates": ["most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what is a short film?", "answer": "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "id": "f16c5a0e4e38162f783598d85c62b150", "domain": "octopimedia.com", "domain_index": 0, "negative": "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production.", "candidates": ["a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production."]}
{"question": "what are the stages of video production?", "answer": "every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production.", "id": "fd6468fcd56c5c4dc7deaaf847d2145a", "domain": "octopimedia.com", "domain_index": 0, "negative": "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "candidates": ["every video in some form or another goes through the 4 step process. the first stage, pre-production, includes all the planning and set up for the video. production includes recording and capturing the film. post-production is where the footage is edited into a coherent video. finally, delivery is when the project is finished and the final version of the video is delivered to the client. click here to learn more about the 4 stages of video production.", "lower thirds are supporting graphics used in video. they usually appear in the lower third of the screen on the left or right side of the frame. common information provided in lower third graphics include the name and a short description of the subject on camera or any other information related to the scene in the video.", "a direct to camera interview is an interview or speech where the subject speaks directly to the camera. this kind of shooting style is effective when the subject wants to tell something directly to the audience as if they were talking to them.", "the optimal length of a promotional video varies heavily on the content, goal and delivery method of the video. for example an awareness video and a sales video would have different optimal lengths. as a general rule of thumb, promotional videos should be under 2.5 to 5 minutes in length as most viewers lose interest past this point.", "uhd stands for ultra high definition video. this usually refers to any video that is above 1080p(hd) in resolution. uhd 4k refers to any video which is 3840 pixels wide by 2160 pixels tall. a good point of reference is that uhd 4k has 4 times the amount of pixels as 1080p resulting in a sharper and clearer image.", "dci 4k is the cinema standard for 4k video. compared to uhd 4k which is 3840 pixels wide by 2160 pixels tall, dci 4k is slightly wider at 4096 pixels while sharing the same height of 2160 pixels. while uhd 4k is standard for consumer televisions and monitors, dci 4k is the standard for movie theatre projectors.", "corporate video production is the development and creation of video for businesses. examples of corporate videos are training videos, progress reports, demonstration videos and explainer videos. corporate videos are usually targeted to individuals within a company with the goal of providing information and insight onto a specific subject.", "promotional videos are a type of video with the goal of promoting a product or service. these include commercials, youtube and facebook advertisements and much more. each video is developed with a target demographic and a desired outcome in mind. whether you are trying to grow awareness or boost sales, promotional videos can be a very valuable asset.", "live event videos include the capturing and recording of live events into a video format. the video of the event can later be used for online marketing, distribution or archiving purposes depending on your needs.", "documentaries are a form of non-fictional film intended to tell a story or educate the viewer. documentaries can come in a variety of lengths including docu-shorts under 40 minutes in length, docu-series which tell a story over several episodes, and feature length documentaries.", "b-roll includes any footage cut into the video which is not part of the main shot or interview. think of this as supplemental footage which helps deliver your message and ads interest to the video.", "if b-roll is supporting footage, you may be wondering what is a-roll. a-roll is the main footage used in a video with the goal of progressing the story. in corporate and promotional videos a-roll is usually the interview.", "a roughcut is the first step of the offline editing process and includes a rough assembly of the acquired footage into a story. the roughcut gives an opportunity for the client to give notes on the overall flow of the video before further refinements and a finecut is exported.", "a finecut is the second step in the offline editing process and includes a further refined assembly of the video’s story. the finecut serves as a final chance for the client to provide notes on the story and flow of the video before picture lock and the transfer into online editing.", "picture lock is the final stage in the offline editing process during post-production. once the picture lock is approved by the client, no further adjustments to the story are made and the post-production workflow can move forward to online editing.", "voiceover includes the recording of any supplemental narration for a film or video in which the person speaking is not seen on camera. voiceover is a very powerful tool when used right and can provide the viewer with a better understanding of the story and your message.", "offline editing encompases the first portion of the post-production workflow including, organizing, syncing and cutting footage together into a coherent story. offline editing does not include any graphics, colour or audio work.\nfun fact: the term offline refers to the common practice of using proxy files instead of the raw camera files to complete the cutting. the practice of using proxies requires less computing power and can significantly speed up the cutting process.", "online editing encompases the second portion of the post-production workflow and is completed after offline editing. online editing involves finalizing the video through the addition of colour grading, audio mixing, graphics, special effects and any other finishing touches.", "videos are a useful tool for businesses of any size. promotional videos can help grow awareness for your brand and boost sales. corporate videos are a great tool to get your message across to potential investors, employees or even industry experts. live event videos help capture the moment at a conference, seminar or public lecture. all in all, videos help your business grow its online presence and stand out from the crowd.", "the cost of any corporate video varies significantly on both the size and scope of the project. with so many variables, there is no one answer for the cost of a corporate video. the best bet for anyone looking for a corporate video is to reach out to your desired video production company and ask for a budgetary cost estimate on your project.", "corporate videos can have several goals and objectives. video can be used to differentiate your brand from competitors, inform investors, train employees, demonstrate products, serve as an ice-breaker at an event and much more.", "a good corporate video takes into consideration 3 key factors: your message, your target audience, and your method of delivery. investing time into planning your video will help ensure you get the most desirable results by effectively delivering your message to your target audience.", "most corporate videos include a form of interviews or narration to explain the subject. clear audio and sharp video is important as it will help deliver the message and limit any distractions to the viewer. b-roll helps reinforce your message with supporting footage and adds interest to your video. finally, graphics can be used to highlight key points and concepts throughout the video.", "a short film is a scripted video under 40 minutes in length which shares a completing story with your audience. they are usually produced to be submitted to festivals and are mastered for a theatre release. short films are a great tool for directors and producers to showcase their skills and gain funding for future feature length projects."]}
{"question": "Are you still shipping during COVID-19?", "answer": "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "id": "bfb18344a89cd44f9306eeb2ef4ae93f", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "candidates": ["We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "How can I track my order?", "answer": "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "id": "1a44e744d806b8abd0197c08c50076e0", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "candidates": ["Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "What is your Satisfaction guaranteed return policy?", "answer": "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "id": "db571369928912e3090413cd3eb1a1ef", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "candidates": ["At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "What is the quality of the bags?", "answer": "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "id": "a7d82d7b60f41a194d60d1a507b356a7", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "candidates": ["All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "Who's behind Kinds of Grace?", "answer": "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "id": "03f7d09e4109b0307a504b1e7e058af0", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "candidates": ["Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "Are the bags ethically made?", "answer": "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "id": "1a4b8d3ba028afe8bf8ae8dab80f50fa", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "candidates": ["Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "Are your bags vegan?", "answer": "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "id": "d62a0f2e12f0838b83a2753e81c244e1", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "candidates": ["We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "Do you follow a fairly crafted philosophy?", "answer": "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "id": "c234917f17c2bdb3fcd7cc6c11574a5f", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "candidates": ["We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "Are your bags sustainable?", "answer": "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "id": "f5b85c02630a3acadbdd19a1af71c2e6", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "candidates": ["Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "Are you vegan yourself?", "answer": "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "id": "1c842025241ad3237e2a4c97a02fd27f", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "candidates": ["Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "Which organizations do you support?", "answer": "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "id": "1e8c5f5c84441c5759a3a33a63ba724b", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "candidates": ["We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "Do you deliver worldwide?", "answer": "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "id": "fbf44134b286f7aa544ed61db138fbfd", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "We're pleased to offer complimentary express shipping, globally.", "candidates": ["Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "How much does shipping cost?", "answer": "We're pleased to offer complimentary express shipping, globally.", "id": "e663d880be372dbd49fe70dd043e7670", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "candidates": ["We're pleased to offer complimentary express shipping, globally.", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "How long will it take for my bag to get to me?", "answer": "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "id": "f28d54156ab0a9907591a67c3ac22a6d", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "candidates": ["Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "What happens if there are international import or custom fees?", "answer": "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "id": "f748d488b75e99e6ffa3d413fcf8f935", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "candidates": ["If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "Can I change or cancel my order after purchase?", "answer": "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "id": "b83eaa109e1e3fcf4f16626429a7bca8", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "candidates": ["Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "What are your bags made from?", "answer": "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "id": "a9c8620ff77ed8f98354f563078e55d5", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "candidates": ["All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "Do you use silk or wool?", "answer": "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "id": "336d5ef0d1f8e52de674fead05afe226", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "candidates": ["No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "How are your bags packaged?", "answer": "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "id": "7b6325affc154b2126badea0a66bc172", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "candidates": ["All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "Is vegan leather durable?", "answer": "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "id": "c2ffb2bc52c3d57fce5f75b1c7824af0", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "candidates": ["As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "How to clean synthetic leather?", "answer": "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "id": "93cc37ae9f9b268f1bf363a5c3ed3659", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "candidates": ["Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "Is vegan leather waterproof?", "answer": "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "id": "83996802cb75774f217f34df22eb85db", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "candidates": ["Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "Can I return a damaged product?", "answer": "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "id": "19166f98947e598b21670096ea47a0c3", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "candidates": ["If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "Does my bag come with a warranty?", "answer": "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "id": "915c38dd81a691b5a0b250b7e998973c", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "candidates": ["Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "Will there be a sale soon?", "answer": "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "id": "89253a44385b98541905e60e17c00ad2", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)", "candidates": ["Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below.", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)"]}
{"question": "What currencies can I pay in?", "answer": "Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)", "id": "9d8e8a980adfcde40c97e21c5cd89616", "domain": "kindsofgrace.com", "domain_index": 0, "negative": "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "candidates": ["Our default currency displayed is USD however you can change this in the top menu and display prices and pay in your local currency. If you checkout without selecting another currency, your card will be charged the USD amount (converted by your card provider into your card's currency)", "We remain open for business.\nWe're pleased to let our customers know that our bags remain available and continue to ship out daily to customers.\nThe team are practicing social distancing and undertaking additional hygiene protocols. In Australia shipping remains 3 days or under. For other countries, shipments are dispatched within 2 days. Schedule changes with global couriers may result in longer times than usual, but shipments continue as usual and a tracking number is provided for each purchase.\nShould you have any specific questions our team would be happy to answer.", "Tracking is provided for all deliveries. A tracking number will be provided by email once the order is processed and item dispatched from a warehouse. It may take 1-2 days for the tracking number to be updated with the current status.", "At Kinds of Grace customer happiness comes first. All bags are backed by a 12-month Satisfaction Guaranteed policy. If at any time you wish to return the items to us, we'll be happy to process a full refund or replacement (your choice). Learn more", "All of our bags are handcrafted from top grade, highly durable vegan fabrics and materials. We stand by the quality of our products and are happy to offer a 12 month Satisfaction guaranteed policy allowing full return and refund or exchange. We also include an additional 6 months in product warranty. Please check our Returns and Warranty page to learn more.", "Led by our founder and Chief Designer Grace, Kinds of Grace is a 100% vegan owned and run label, who also work with a team of value-aligned collaborators. We're headquartered in Melbourne, Australia and our bags are produced in an ethical studio an hour from Hong Kong. Our motto is \"wild beauty, zero cruelty\" and we're on a mission is to help shift the world to kinder accessories. Learn about our values", "Yes.  \nAll our products are handcrafted in an ethical small studio, with an experienced team and above average work conditions. Learn more", "We love animals, so we don’t make bags out of them. We are a PETA certified vegan label, and proudly so. \nLearn more about our choice to be a vegan label", "We firmly believe no-one should be exploited or mistreated, for fashion, or for any reason. \nOur luxury bags are ethically handcrafted in a small, ethically run studio close to our founder Grace’s family in Guangzhou, an hour from Hong Kong where she's from.\nLearn more about the ethical production of our bags", "Did you know that cow skin leather is the single most environmentally impactful material to produce? \nThe vegan, PU synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We also work with Piñatex, an innovative and even more eco-friendly material.\nLearn more about our brand sustainability", "Yes we are! In addition, we donate 20% of all profits to animal and environmental protection charities. For us, this project and our mission to move the world to kinder accessories is personal.   \nLearn more about Grace and our team of collaborators", "We're proud to donate 20% of all profits to a range of animal and environmental advocate groups. These include World Wide Fund for Nature (WWF), Wildlife Conservation Society, People for the Ethical Treatment of Animals (PETA) and Farm Transparency Project - Dominion Experience. Learn more", "Our clientele are around the world, and we are pleased to offer complimentary express shipping to you, wherever you are.", "We're pleased to offer complimentary express shipping, globally.", "Your orders will be completed with care and as quickly as possible.\nAustralian orders delivered within 3 days and global orders dispatched within 2 days. Transit is by air and usually takes 5-12 business days. COVID-19 has affected courier schedules and international orders may be delayed. A courier tracking number is emailed promptly with every order. Please note arrival dates cannot be guaranteed as occasional postal issues in different locations.  \nShipments take place every day, from Monday through Saturday, excluding select holidays.", "If applicable, any import duties, customs fees or local taxes are charged when the package arrives at its destination country. Such fees, if applied, are paid by the receiver to your local government or other charging organization (they are not charged from or collected by us). Please contact your country's customs department to learn of any fees that may be applicable before purchase, as these are not under our control or refundable by us.", "Before we process your order, typically within 1 business day, we're able to modify or cancel your purchase. To do so please contact us and let us know. After processing we're unable to as shipment process is underway. However rest assured, our Satisfaction guarantee policy above remains should you be unhappy with the items on arrival. View our returns policy", "All of our materials are vegan, so no animals are harmed or killed for them. Our materials are also better for the planet than their animal counterparts. Eco-PU (polyurethane) synthetic leather, the material we use for most of our handbags, has less than half the environmental footprint of animal leather. We have selected rugged variants for our designs, to maximize long term durability. We also have a growing range of bags made from Piñatex created from pineapple leaf fibre. We never use PVC, a different kind of synthetic material which is less sustainable. Learn more", "No, no animal derived materials are used in the production of our bags. Instead kinder alternatives such as vegan tweed are used.", "All our bags are wrapped in tissue wrap and paper padding, with a reusable dust bag. The goods are then packed in a recyclable cardboard box, before being handed to the courier providers. No single use plastic or bubble wrap is present within the box.", "As with any material or product, there are both higher and lower quality vegan leather materials. Faux leather was actually first used in car interiors, favoured by many because leather cracked under the sun if a high standard of maintenance wasn’t kept. \nSome vegan leather can peel, but high quality faux leather can last for years and years, just like animal skin leather. \nThis is the case with our vegan bags, which are made from a sturdy PU leather.\nLearn more about vegan leather bag care.", "Unlike animal skin which needs to be cleaned, moisturised and polished to stay in peak condition, synthetic leather is easy to care for. You can wipe vegan leather clean with a cloth or wipe, and spot clean it with a little warm water and dish soap if there’s a bigger accident. \nJust like with animal leather, you can use a protective spray on your bag for extra protection.\nLearn more about vegan leather bag care.", "Most high quality vegan leathers are waterproof and don’t need to be sprayed with a waterproofing spray. This is because unlike animal skin which is porous (because it’s skin), faux leather made from PU does not absorb water, so isn’t damaged by it. \nTo best protect your bag and its craftsmanship long term, it’s still best to avoid getting it wet. \nLearn more about vegan leather bag care.", "If you're not 100% satisfied with the items within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Yes! If you're not 100% satisfied with the items any time within the first 12 months, for any reason, we are happy to receive returns and process a full exchange or refund (your choice). To learn more about our Satisfaction guarantee visit our returns and warranty page.", "Although we can't share future sales ahead of time, be the first to know by signing up to the Kinds of Grace mailing list below."]}
{"question": "what are your workplace safety measures in regards to covid-19?", "answer": "for more information about how we are adapting to our operations with covid-19, please click here.", "id": "90ad7c38dbc9a86783aa0eee41f9d2d0", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "candidates": ["for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "how many people are in an escape room?", "answer": "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "id": "c10e451490c6cf5ef5484d41e4b766e6", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "candidates": ["our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "for more information about how we are adapting to our operations with covid-19, please click here.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "are escape rooms difficult?", "answer": "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "id": "aff2ebbcd1e027135f5b108532bd9144", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "candidates": ["there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "can i leave the game if i am feeling anxious or unwell?", "answer": "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "id": "d7f398f571e01682ff20684cb29e42ec", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "candidates": ["of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "can children do an escape room experience?", "answer": "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "id": "bb6b772aa0a088f8b59e87fcef7fade1", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "candidates": ["we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "do i need to book in advance?", "answer": "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "id": "3a9c7fa29c9f4e9073912ad27ffea1b0", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "candidates": ["we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "why do i need to create password to book online?", "answer": "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "id": "03266ad0d956385446dbfb654f274538", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "candidates": ["we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "why must i have to sign a waiver?", "answer": "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "id": "ebc5f05dc8f96aa2091eef60eb3a3ee0", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "candidates": ["when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "what is your cancellation policy?", "answer": "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "id": "15d404b9b1444154eeefe4677470a415", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "candidates": ["we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "can i reschedule?", "answer": "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "id": "d7712a2b17325dda5c2aa6a4b7b2509b", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "yes, we have plenty of parking just in front of our shop.", "candidates": ["yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "do you have parking?", "answer": "yes, we have plenty of parking just in front of our shop.", "id": "a84918aedd6b810ff294a9e78333d510", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "candidates": ["yes, we have plenty of parking just in front of our shop.", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "are your games wheelchair accessible?", "answer": "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "id": "8ecda82b47f66de995bda99c0a6ca7ad", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "candidates": ["yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "can i play if i’m claustrophobic?", "answer": "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "id": "bcd3e694c78d8c8cf060c6ef04663d29", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "candidates": ["yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "is there any physical activity?", "answer": "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "id": "473455c61f5687f388286c99bb2fbafd", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "candidates": ["no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "can we bring food or drink into the room?", "answer": "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "id": "6b5a8e03a24213435e8980f8951e3ffe", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "candidates": ["we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "where are your escape rooms located?", "answer": "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "id": "e1983d5aa24d90f04cadb8e348a8b817", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "candidates": ["both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "what should i bring with me?", "answer": "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "id": "d79106f2d40409eaaa7b0decec1cb0a1", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "candidates": ["you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "what are the rules?", "answer": "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "id": "74533a79ae85edc20fbd3033466c59b2", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!", "candidates": ["besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room.", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!"]}
{"question": "how can i prepare?", "answer": "escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!", "id": "6822e39c4240987b262e9eb3636c6112", "domain": "lostrealityescape.com.au", "domain_index": 0, "negative": "for more information about how we are adapting to our operations with covid-19, please click here.", "candidates": ["escape rooms are a test of your logic reasoning and problem-solving skills, so trying any puzzles of that nature beforehand will stand you in good stead. check out tips & tricks for escape rooms to better your chance of escaping!", "for more information about how we are adapting to our operations with covid-19, please click here.", "our “the frozen king” room has a capacity of between 2 and 8 players.\nour “the witch’s potion” room has a capacity of between 2 and 8 players.\nour “the jungle” room has a capacity of between 2 and 6 players.\nour “the mafia” room has a capacity of between 2 and 6 players.", "there’s no denying that escape rooms can be challenging. when you think about it, if you’re not challenged in some way by our escape rooms, then we’re doing something wrong! while some rooms are designed to be more difficult than others, and it’s almost impossible to gauge who will perform well and who will struggle. everyone takes a slightly different approach. we’ve had escape room first-timers finish the hardest room in record time, and we’ve had seasoned escapologists struggle on our easiest room. the aim should be to have as much fun as possible and not obsess too much about how challenging you may or may not find it. there’s only one sure-fire way to find out, and that’s by trying it out!", "of course you can! we’re all about having fun here at lost reality, and if that’s not the case, it’s only right that you can step outside to take a break. whenever you feel like you are ready to re-join your companions, just let a member of staff know, and they’ll let you back into the room as long as you’re still within your allotted time (one hour).", "we recommend our games for the ages of 13 upwards, but we do, however, allow younger players. please be aware that some of the game content may be unsuitable for younger players. kids under the age of 15 need to be accompanied by a paying adult (18 or older). any children under the age of 8 can join you in the room for free.", "we strongly recommend that you book and make a reservation in advance. while we do our best to accommodate walk-ins, we can offer no guarantee that the room is either ready or available. to book your room of choice, simply head over to our booking page.", "we require all of our guests to create an account so that they can check and manage their bookings online. it’s a straightforward process, and better still, it makes booking again a cinch, since all your details will be saved ready for your next reservation. please note that our website is fully secure and we neither store nor have the ability to view passwords on our end. if you would prefer not to create an account, you can always call or email us to make your reservation.", "when you book a game with us, you were required to sign a liability waiver. they essentially say you’re aware that there’s a risk of injury, and you’re okay with it. it is unfortunate, but we live in a society where individuals always look for someone else to accept responsibility when something goes wrong.\nas escape room serves many others, we open ourselves up to the possibility that something unexpected could happen, and someone could get hurt. if that happens, we could be found responsible in a court of law, even if we did everything in our power to protect our customers from harm. ultimately, we provide a safe and fun environment here at lost reality, we abide by building and fire codes, and we certainly don’t cut corners in construction of sets and props. this should give you the overview you need to book with us with confidence!", "we understand that plans can change, which is why reservations can be cancelled up to 24 hours before your session time for a full refund. a cancellation fee of $10 per person applies for cancellations made less than 24 hours in advance. if you need to cancel your game with us, give our team a call, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us.", "yes, absolutely! give us a call any time before your reservation, and we will be happy to assist you. alternatively, you can manage your booking here if you have an account with us. you are only allowed to reschedule the original booking with us twice, a cancellation fee of $10 per person applies if you fail to attend your booking after rearranging twice, or you wish to reschedule for a third time.", "yes, we have plenty of parking just in front of our shop.", "yes, we can accommodate disabled guests. please contact us beforehand, and we will help you select the best game room based on your condition.", "yes, it’s still possible to play if you struggle with claustrophobia. some of our escape rooms have ample space, and we leave our doors unlocked for you so that you can just leave the room if you feel overwhelmed at any moment. we can cater to your particular needs depending on your condition. please contact us if you have any concerns and we will do our best to help.", "no, there’s no physical activity required. the only muscle you’ll be exercising is your brain!", "we kindly ask that no food or drink is taken into our escape rooms. alcohol is also strictly prohibited on our premises.", "both of our escape rooms are located at unit 7, 1451 albany highway, cannington, wa 6107.", "you don’t need to bring any equipment with you; everything you need is included as part of the experience. the only thing we recommend bringing is your glasses if you require them for reading.", "besides behaving in a respectful manner towards our staff members, other guests, and our property, we only have one important request: we do not permit the use of mobile phones or similar devices within the rooms.\nwhile it’s tempting to take pictures, part of the experience is the atmosphere of “going into the unknown.” we would be very disappointed if everyone knew what to expect before they went into the room.\nupon arrival, our friendly staff will also go through a thorough safety briefing and cover any other guest code of conduct requirements before you enter the escape room."]}
{"question": "what is the highway 101 twinning - three mile plains to windsor and falmouth project?", "answer": "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "id": "34033999567926497aaa0f3c5c0f955f", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "candidates": ["the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "all highway exits and interchanges are expected to be retained as part of the project.", "construction is expected to start in 2018 (for example, clearing).", "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community."]}
{"question": "why does the highway need to be twinned?", "answer": "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "id": "5d03e58f0515063270d4306e0b67e241", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "candidates": ["traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "all highway exits and interchanges are expected to be retained as part of the project.", "construction is expected to start in 2018 (for example, clearing).", "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community."]}
{"question": "where will the new twinned highway be located?", "answer": "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "id": "9b6a418a9c6d8e04e8b8fe59282a6b07", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "candidates": ["this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "all highway exits and interchanges are expected to be retained as part of the project.", "construction is expected to start in 2018 (for example, clearing).", "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community."]}
{"question": "is additional land required for the highway?", "answer": "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "id": "9d99e80dab5ef3853f2c7871e9e3efb2", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "candidates": ["the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "all highway exits and interchanges are expected to be retained as part of the project.", "construction is expected to start in 2018 (for example, clearing).", "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community."]}
{"question": "why isn’t a bridge being built to span the avon river as previously proposed?", "answer": "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "id": "dd4328790bae8ea6ef8964820f7a0034", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "all highway exits and interchanges are expected to be retained as part of the project.", "candidates": ["with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "all highway exits and interchanges are expected to be retained as part of the project.", "construction is expected to start in 2018 (for example, clearing).", "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community."]}
{"question": "will the current access to windsor/falmouth be maintained?", "answer": "all highway exits and interchanges are expected to be retained as part of the project.", "id": "a5fe47c50b9bb9819626a73072631a5c", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "construction is expected to start in 2018 (for example, clearing).", "candidates": ["all highway exits and interchanges are expected to be retained as part of the project.", "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "construction is expected to start in 2018 (for example, clearing).", "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community."]}
{"question": "when will construction begin?", "answer": "construction is expected to start in 2018 (for example, clearing).", "id": "ea0f29daaf54c8a53bc884e5bacbe552", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "candidates": ["construction is expected to start in 2018 (for example, clearing).", "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "all highway exits and interchanges are expected to be retained as part of the project.", "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community."]}
{"question": "when will the twinned highway be open?", "answer": "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "id": "cfe29635278647bf2b2beddda21dcc9b", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "candidates": ["construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "all highway exits and interchanges are expected to be retained as part of the project.", "construction is expected to start in 2018 (for example, clearing).", "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community."]}
{"question": "will there be detours?", "answer": "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "id": "2b8ca3e2e3fba316e24daf5f7511393f", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "candidates": ["the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "all highway exits and interchanges are expected to be retained as part of the project.", "construction is expected to start in 2018 (for example, clearing).", "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community."]}
{"question": "how many lanes will there be?", "answer": "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "id": "45d68abff71296f01f2cccfdda27fc6c", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "candidates": ["the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "all highway exits and interchanges are expected to be retained as part of the project.", "construction is expected to start in 2018 (for example, clearing).", "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community."]}
{"question": "will the causeway remain?", "answer": "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "id": "18f39e03dc07829e072cb8eaa0420f9e", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "candidates": ["the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "all highway exits and interchanges are expected to be retained as part of the project.", "construction is expected to start in 2018 (for example, clearing).", "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community."]}
{"question": "what is an aboiteau? what does it do?", "answer": "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "id": "5004716308721dad23d1a8d2390d0b74", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "candidates": ["an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "all highway exits and interchanges are expected to be retained as part of the project.", "construction is expected to start in 2018 (for example, clearing).", "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community."]}
{"question": "why is the aboiteau being replaced as part of this project?", "answer": "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "id": "3644bed5e4cdeccace7739c613669f34", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "candidates": ["the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "all highway exits and interchanges are expected to be retained as part of the project.", "construction is expected to start in 2018 (for example, clearing).", "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community."]}
{"question": "will the aboiteau remain?", "answer": "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "id": "55b923c142aef7107666532ac1438b94", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "candidates": ["the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "all highway exits and interchanges are expected to be retained as part of the project.", "construction is expected to start in 2018 (for example, clearing).", "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community."]}
{"question": "will lake pisiquid remain?", "answer": "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "id": "a5b57a70e27c89cddbb64a49674fbca7", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "candidates": ["lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "all highway exits and interchanges are expected to be retained as part of the project.", "construction is expected to start in 2018 (for example, clearing).", "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community."]}
{"question": "what is the purpose of the highway 101 twinning project community liaison committee?", "answer": "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "id": "3fe6d818ebcc1c5cbbd3b30eb1e70a1e", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community.", "candidates": ["the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa.", "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "all highway exits and interchanges are expected to be retained as part of the project.", "construction is expected to start in 2018 (for example, clearing).", "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community."]}
{"question": "will there be a public meeting?", "answer": "an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community.", "id": "eadb7faa4654e742bf2bedc22ab4bf94", "domain": "hwy101windsor.ca", "domain_index": 0, "negative": "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "candidates": ["an open house style public meeting to gather input from interested parties was held on may 26, 2017,  after registration of the project for environmental assessment. it has been our experience that this type of meeting provides the best form of input from the community.", "the project is the final phase of work that began approximately two decades ago to twin highway 101 from halifax to exit 10 – hortonville. the project also includes the replacement of the aboiteau that was originally constructed in 1968-70 to better protect agricultural dykeland along the avon river, protect the town of windsor and nearby communities from tidal flooding, and provide a route for the new highway 101 and the dominion atlantic railway.", "traffic volumes are currently in the vicinity of 15,000 vehicles per day in this area, therefore it is important to complete this section of twinned highway to ensure safe and efficient operations.", "this project will connect the existing twinning near exit 5 at three mile plains to the existing twinning west of exit 7 near falmouth. the intended design is to construct new lanes next to the existing highway, separated by a median and a cable barrier. there will be some upgrading of curves and ramps to improve safety on the highway.", "the current design and alignment is expected to be built mostly within lands currently owned by nstir. there will be some small parcels of land required in specific locations.", "with the existing aboiteau nearing the end of its lifespan and requiring replacement in the near future, a joint project to meet the needs of nova scotia transportation and infrastructure renewal (nstir) and nova scotia agriculture (nsa) has been proposed to maximize benefits for cost. constructing separate bridge and aboiteau structures would double the amount of infrastructure required to replace the function of the joint project. coordinating the project up-front will prevent future conflicts between the separate structures. more information on the choice of the causeway and aboiteau option can be found here.", "all highway exits and interchanges are expected to be retained as part of the project.", "construction is expected to start in 2018 (for example, clearing).", "construction is expected to begin in 2018 and will take about 5-6 years to complete.", "the 101 is expected to remain open throughout construction with minor detours within construction zones for structure replacement and road reconstruction. major detours onto secondary roads are not expected to be necessary.", "the current design has four main travel lanes, two in each direction, once the highway 101 twinning project is completed. from exit 5 to exit 7 the on- and off-ramps will be connected, creating an extra lane between exits in each direction. that means there will be 3 lanes on each side of the twinned highway.", "the current design maintains and expands the existing causeway. the design received approval by ns environment (nse) on june 27, 2017. the causeway forms part of the dyke system that protects windsor and surrounding areas from flooding. it is expected that this project will raise the causeway to prevent flooding from anticipated climate changes to sea-level rise, precipitation and storm surge.", "an aboiteau, or sluice gate, is a one-way flow structure. it allows freshwater to drain during low tides and prevents tidewater from flowing upriver. this prevents flooding of the lands upstream of the aboiteau during high tides.", "the avon river aboiteau and windsor causeway replaced 26 km of dyke and 36 individual aboiteaux when they were constructed in 1968-70. since that time much of the older dykes and aboiteaux infrastructure have been removed or naturally degraded. the current avon river aboiteau and windsor causeway system protects approximately 1,400 hectares (3,400 acres) of agricultural land, and provides flood protection to the town of windsor and nearby communities in the municipality of west hants. the aboiteau is near the end of its lifespan and requires upgrading to continue to protect lands upstream.", "the aboiteau is currently included in the preliminary design, but that decision is subject to an environmental assessment and approval by nse.", "lake pisiquid depends on the aboiteau and causeway being in place and therefore is expected to remain.", "the clc will be a communications link for the community through its members, who will each represent different stakeholders in the region. clc members will connect with people and groups throughout the community to gather feedback and advice on the project, and this input will be provided to nstir and nsa."]}
{"question": "what can i do if the balance in my wallet is not enough to pay for my order?", "answer": "you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "id": "450c021aef945aa4b841a737bf079644", "domain": "scopic.me", "domain_index": 0, "negative": "no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "candidates": ["you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "you could see different prices for the same product, as we have listed those products from our different vendors", "you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "yes, the freebie has to be returned along with the product.", "no, we will not be able to accept returns after the time period mentioned in the returns policy.", "visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care.", "when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery."]}
{"question": "are discounts applicable on items under exchange offers?", "answer": "no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "id": "092f10e6134c5d317e387beaef47f11e", "domain": "scopic.me", "domain_index": 0, "negative": "currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "candidates": ["no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "you could see different prices for the same product, as we have listed those products from our different vendors", "you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "yes, the freebie has to be returned along with the product.", "no, we will not be able to accept returns after the time period mentioned in the returns policy.", "visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care.", "when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery."]}
{"question": "do scopic ship internationally?", "answer": "currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "id": "700aa2fdf53324061291fc72346c3570", "domain": "scopic.me", "domain_index": 0, "negative": "items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "candidates": ["currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "you could see different prices for the same product, as we have listed those products from our different vendors", "you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "yes, the freebie has to be returned along with the product.", "no, we will not be able to accept returns after the time period mentioned in the returns policy.", "visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care.", "when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery."]}
{"question": "what does 'backorder' mean?", "answer": "items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "id": "eec4ab11f5f2135d758542c656dea142", "domain": "scopic.me", "domain_index": 0, "negative": "yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "candidates": ["items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "you could see different prices for the same product, as we have listed those products from our different vendors", "you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "yes, the freebie has to be returned along with the product.", "no, we will not be able to accept returns after the time period mentioned in the returns policy.", "visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care.", "when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery."]}
{"question": "is it necessary to have an account to shop on scopic?", "answer": "yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "id": "7854b3ec1f4625f4aa0085f65fa39551", "domain": "scopic.me", "domain_index": 0, "negative": "you could see different prices for the same product, as we have listed those products from our different vendors", "candidates": ["yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "you could see different prices for the same product, as we have listed those products from our different vendors", "you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "yes, the freebie has to be returned along with the product.", "no, we will not be able to accept returns after the time period mentioned in the returns policy.", "visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care.", "when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery."]}
{"question": "why do i see different prices for the same product?", "answer": "you could see different prices for the same product, as we have listed those products from our different vendors", "id": "8060885ae1468abe80137c08d242b825", "domain": "scopic.me", "domain_index": 0, "negative": "you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "candidates": ["you could see different prices for the same product, as we have listed those products from our different vendors", "you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "yes, the freebie has to be returned along with the product.", "no, we will not be able to accept returns after the time period mentioned in the returns policy.", "visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care.", "when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery."]}
{"question": "how does refunds work on scopic?", "answer": "you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "id": "34f560c68b83cab344c7377406f0018d", "domain": "scopic.me", "domain_index": 0, "negative": "yes, the freebie has to be returned along with the product.", "candidates": ["you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "you could see different prices for the same product, as we have listed those products from our different vendors", "yes, the freebie has to be returned along with the product.", "no, we will not be able to accept returns after the time period mentioned in the returns policy.", "visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care.", "when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery."]}
{"question": "do i have to return the freebie when i return a product?", "answer": "yes, the freebie has to be returned along with the product.", "id": "d15ffc1bbf134e8652b45cd187b2033e", "domain": "scopic.me", "domain_index": 0, "negative": "no, we will not be able to accept returns after the time period mentioned in the returns policy.", "candidates": ["yes, the freebie has to be returned along with the product.", "you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "you could see different prices for the same product, as we have listed those products from our different vendors", "you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "no, we will not be able to accept returns after the time period mentioned in the returns policy.", "visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care.", "when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery."]}
{"question": "can items be returned after the time period mentioned in the returns policy?", "answer": "no, we will not be able to accept returns after the time period mentioned in the returns policy.", "id": "6058cd579d1cdd8c0d0ec190a293eb4a", "domain": "scopic.me", "domain_index": 0, "negative": "visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "candidates": ["no, we will not be able to accept returns after the time period mentioned in the returns policy.", "you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "you could see different prices for the same product, as we have listed those products from our different vendors", "you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "yes, the freebie has to be returned along with the product.", "visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care.", "when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery."]}
{"question": "if i request for a replacement, when will i get it?", "answer": "visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "id": "11ef27fd5c908385afe6cde451bb7152", "domain": "scopic.me", "domain_index": 0, "negative": "an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "candidates": ["visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "you could see different prices for the same product, as we have listed those products from our different vendors", "you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "yes, the freebie has to be returned along with the product.", "no, we will not be able to accept returns after the time period mentioned in the returns policy.", "an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care.", "when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery."]}
{"question": "how do i know my order has been confirmed?", "answer": "an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "id": "da84ba5976a5a95a9d7be5e2339fdf4c", "domain": "scopic.me", "domain_index": 0, "negative": "as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "candidates": ["an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "you could see different prices for the same product, as we have listed those products from our different vendors", "you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "yes, the freebie has to be returned along with the product.", "no, we will not be able to accept returns after the time period mentioned in the returns policy.", "visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care.", "when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery."]}
{"question": "can i recieve the shipment after opening and checking the contents inside?", "answer": "as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "id": "2e8045f9b11645051ad4c16461b47298", "domain": "scopic.me", "domain_index": 0, "negative": "we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "candidates": ["as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "you could see different prices for the same product, as we have listed those products from our different vendors", "you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "yes, the freebie has to be returned along with the product.", "no, we will not be able to accept returns after the time period mentioned in the returns policy.", "visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care.", "when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery."]}
{"question": "what should i do if my order status showing in process but hasn't been shipped?", "answer": "we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "id": "25af1a64c37f6f944eba7a8a350f5d55", "domain": "scopic.me", "domain_index": 0, "negative": "there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care.", "candidates": ["we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "you could see different prices for the same product, as we have listed those products from our different vendors", "you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "yes, the freebie has to be returned along with the product.", "no, we will not be able to accept returns after the time period mentioned in the returns policy.", "visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care.", "when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery."]}
{"question": "the delivery of my order is delayed. what should i do?", "answer": "there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care.", "id": "01cf401c7e366f12fc8058a8380a490b", "domain": "scopic.me", "domain_index": 0, "negative": "when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery.", "candidates": ["there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care.", "you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "you could see different prices for the same product, as we have listed those products from our different vendors", "you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "yes, the freebie has to be returned along with the product.", "no, we will not be able to accept returns after the time period mentioned in the returns policy.", "visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery."]}
{"question": "i missed the delivery of my order today. what should i do, will it deliver to me again?", "answer": "when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery.", "id": "5c7ca9aedc69b6965370b1ab0ffffe16", "domain": "scopic.me", "domain_index": 0, "negative": "you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "candidates": ["when our courier service fails to deliver order on first attempt then they usually tries to deliver on the next business day in case you miss a delivery.", "you can partially pay through any other prepaid payment modes like credit/debit cards, wallets, and net banking. available payment gateways are ccavenue, payumoney, cash on delivery.\nplease note that wallet cannot be combined with cash/card on delivery (cod) payment mode for now, and bank offers will not applicable for partial payments from the wallet.", "no, as per company policy, such items are not eligible for discounts under exchange offers. you can also refer to the 'exchange offers' section in the 'terms of use' page for more details.", "currently, we only ship within india. we have covered and promise to deliver 19000+ pin codes in india.", "items marked as 'backorder' are expected to be released soon and you can pre-book them. such items will be shipped after their official release by the vendor with whom you've pre-booked them.", "yes, it's necessary to log into your scopic account to shop. shopping as a logged-in user is fast & convenient and also provides extra security.\nyou'll have access to a personalised shopping experience including recommendations and quicker check-out.", "you could see different prices for the same product, as we have listed those products from our different vendors", "you can raise a request to return your items with these simple steps:\n1. log into your scopic account.\n2. go to my orders\n3. click on 'refund' against the item you wish to return or exchange\n4. fill in the details and click on submit to apply for a return request\nonce you applied for a refund request, you'll get an email confirmation that your request is being processed. based on the item, you may be contacted for more details. if the refund request is approved by our scopic team, the item will be picked up after which you will get a replacement or refund. you can also track the status of your refund request from the 'your orders' section of your scopic account.", "yes, the freebie has to be returned along with the product.", "no, we will not be able to accept returns after the time period mentioned in the returns policy.", "visit my orders to check the status of your replacement.\nin most locations, the replacement item is delivered to you at the time of pick-up. in all other areas, the replacement is initiated after the originally delivered item is picked up. please check the email we send you for your replacement request for more details.", "an e-mail will be sent once you've successfully placed your order. we'll also let you know as soon as the we ships the item(s) to you along with the details for your shipment(s).", "as per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with our scopic team later in case you have any issues.", "we usually ship orders within 1-2 business days after the date of order placed.  in case your order hasn't been shipped within this time please contact our customer care so that our team can look into it.", "there will be rare occasion that your order is delayed, please check your email updates. if there is any type of delay in delivery, we will keep you update through out the process. alternatively, you can mail us also or reach our customer care."]}
{"question": "are you available to stay longer if we want to extend our session or event coverage?", "answer": "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "id": "8ecba851a76f54b982d52ea91089e0cc", "domain": "showalterphotography.com", "domain_index": 11, "negative": "in most cases this is possible for the classic & start-up collections.", "candidates": ["depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "can i get my head shot images the same day?", "answer": "in most cases this is possible for the classic & start-up collections.", "id": "daf63ece72b4ffb8840b11933a883496", "domain": "showalterphotography.com", "domain_index": 11, "negative": "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "candidates": ["in most cases this is possible for the classic & start-up collections.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "can i stop by your studio anytime?", "answer": "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "id": "a1b8bc70b9ca155ecab06997745a5e1d", "domain": "showalterphotography.com", "domain_index": 11, "negative": "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "candidates": ["at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "can i use these images for my yearbook?", "answer": "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "id": "c443b86969f005f33d1e690a89c889eb", "domain": "showalterphotography.com", "domain_index": 11, "negative": "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "candidates": ["absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "do you back up your images?", "answer": "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "id": "48ba134a05156d9cb2d9961d6369be0f", "domain": "showalterphotography.com", "domain_index": 11, "negative": "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "candidates": ["in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "do you charge travel fees?", "answer": "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "id": "c4de3a29cc939ccb33787e942c43296e", "domain": "showalterphotography.com", "domain_index": 11, "negative": "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "candidates": ["we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "do you have liability insurance?", "answer": "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "id": "302d9776294aa7591a09e41fa44b93ee", "domain": "showalterphotography.com", "domain_index": 11, "negative": "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "candidates": ["yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "do you offer discounts or promotions?", "answer": "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "id": "fe14f995fd5ffed2fae0248203405662", "domain": "showalterphotography.com", "domain_index": 11, "negative": "not at this time, however we are exploring our options.", "candidates": ["we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "do you offer hair and makeup?", "answer": "not at this time, however we are exploring our options.", "id": "ab6d55dc1cf85d59beadd0e6e3b5d1bc", "domain": "showalterphotography.com", "domain_index": 11, "negative": "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "candidates": ["not at this time, however we are exploring our options.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "do you offer photo shoots after 5pm?", "answer": "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "id": "a827f02bd4bea7f10a5a35aa1b826e4b", "domain": "showalterphotography.com", "domain_index": 11, "negative": "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "candidates": ["our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "do you travel to meet clients?", "answer": "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "id": "ef49dc91eaddd87dc83c0b096f669a04", "domain": "showalterphotography.com", "domain_index": 11, "negative": "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "candidates": ["we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "how do i find your studio?", "answer": "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "id": "ff107e4bc5bca90590d1b501cd446b40", "domain": "showalterphotography.com", "domain_index": 11, "negative": "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "candidates": ["we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "how do i reserve showalter photography for a photo shoot?", "answer": "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "id": "6742402d8521dadb8445f0230a47f477", "domain": "showalterphotography.com", "domain_index": 11, "negative": "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "candidates": ["as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "how do you describe your shooting style?", "answer": "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "id": "bd0e85e0c557b83c5c2edcaac0f33942", "domain": "showalterphotography.com", "domain_index": 11, "negative": "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "candidates": ["we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "how early should i book my session with you?", "answer": "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "id": "35b2c3c8173b995b6e463df5a056554e", "domain": "showalterphotography.com", "domain_index": 11, "negative": "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "candidates": ["it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "how long do you archive/ keep my images?", "answer": "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "id": "a37bc1ab7ecca6fa82258f6fb90f904a", "domain": "showalterphotography.com", "domain_index": 11, "negative": "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "candidates": ["non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "how long will my session last?", "answer": "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "id": "4b195f21579e29702fb2325acce08ddd", "domain": "showalterphotography.com", "domain_index": 11, "negative": "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "candidates": ["a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "how much should i plan to spend, and what does ‘$xxx session fee with a $xxx à la carte investment’ mean?", "answer": "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "id": "78078df3f084d52ef4520397b85bff95", "domain": "showalterphotography.com", "domain_index": 11, "negative": "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "candidates": ["when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "what are your hours?", "answer": "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "id": "6e0adca03ce59e38426522237f7c7782", "domain": "showalterphotography.com", "domain_index": 11, "negative": "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "candidates": ["office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "what forms of payment do you accept?", "answer": "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "id": "8440eb2d245fdd10d3e88be6c010ee2b", "domain": "showalterphotography.com", "domain_index": 11, "negative": "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "candidates": ["all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "what happens if we are running late or vice versa, will you extend the shoot time?", "answer": "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "id": "15b8c1fe0c8c5b15a1f88143b95791dc", "domain": "showalterphotography.com", "domain_index": 11, "negative": "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "candidates": ["it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "what if i lose my flash drive/ dvd?", "answer": "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "id": "95606bb3dc8ab2a56e283a0353e0536f", "domain": "showalterphotography.com", "domain_index": 11, "negative": "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "candidates": ["in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "what if the weather is bad on the day of my outdoor session?", "answer": "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "id": "0c1e64bb9f97a8b649c4158ab7d8a62d", "domain": "showalterphotography.com", "domain_index": 11, "negative": "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "candidates": ["on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "what is the difference between edited & retouched images?", "answer": "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "id": "5c8e66e0b9cbeb22af242300e42b008c", "domain": "showalterphotography.com", "domain_index": 11, "negative": "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "candidates": ["all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "what is your deposit & when is it due?", "answer": "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "id": "8b2aa1bb9e25d50894f11444fe10cd52", "domain": "showalterphotography.com", "domain_index": 11, "negative": "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "candidates": ["for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "what rights do i have to the digital images i purchased?", "answer": "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "id": "2a5199183f3562992a318bc4d4344a2e", "domain": "showalterphotography.com", "domain_index": 11, "negative": "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "candidates": ["if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "what type of equipment do you use & do you carry back ups?", "answer": "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "id": "9a813b15a94e2de2689a124bc3313478", "domain": "showalterphotography.com", "domain_index": 11, "negative": "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "candidates": ["we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "when is the best time to schedule our photo session?", "answer": "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "id": "a37616b0ff628e1f84f92f3d394eafca", "domain": "showalterphotography.com", "domain_index": 11, "negative": "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "candidates": ["i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "when will my pictures be ready for delivery?", "answer": "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "id": "a6ae310b66d414ad3fe5e64062cb5dea", "domain": "showalterphotography.com", "domain_index": 11, "negative": "we believe that this is so important, so we include an album with every wedding collection.", "candidates": ["depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "will i get an album with my wedding collection?", "answer": "we believe that this is so important, so we include an album with every wedding collection.", "id": "7f898e1f3ddd9504530ace3c7904357e", "domain": "showalterphotography.com", "domain_index": 11, "negative": "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "candidates": ["we believe that this is so important, so we include an album with every wedding collection.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "will i receive every image you capture?", "answer": "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "id": "700abb58b43517de1e37f848a75daea0", "domain": "showalterphotography.com", "domain_index": 11, "negative": "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you.", "candidates": ["we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you."]}
{"question": "will you provide digital negatives (raw files)?", "answer": "you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you.", "id": "a33fe2205836155ece660816daddace4", "domain": "showalterphotography.com", "domain_index": 11, "negative": "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "candidates": ["you will be provided with the edited images only.  each picture is carefully handled and will be a representation of our work.  be sure to look at our portfolio and that our work and style are a good match for you.", "depending on our availability we can stay additional time.  the rate is depending on the kind of event we are covering and the number of photographers on site.", "in most cases this is possible for the classic & start-up collections.", "at this time, we ask that you schedule your visit.  we operate by appointment only allowing us the ability to offer a boutique customer experience to every one of our clients.", "absolutely!\nany purchased image may be used in your school yearbook.  we will provide the selected image to your school or yearbook advisor in the national standard (2″x3″ 300dpi) upon completion of your order.  if you do not provide the image selections for your yearbook at the viewing appointment, we require a two-week advance notice to provide the selected image to your school.\nyou must provide us with the contact information and any school requirements at the viewing appointment.", "in our editing process we ensure that we have multiple copies of your images at all time. we’ll also store your images for a minimum of 90 days – 1 year (depending on the type of session), but please make sure you store them in a save place as well so you don’t lose them.  printing the final images is of course the best way to preserve them, but we also recommend multiple copies in safe places.", "we want to keep it simple for you, so for most sessions there are no travel fees.  in most cases for wedding packages travel costs are included, for smaller session we normally charge travel fee if our travel time exceeds 70 miles (one way).  we will make sure that if there is a cost due to traveling, that we point it out right away so you consider it in your budgeting.", "yes, we do!  if your venue requires special details we are happy to provide them.  just let us know.", "we do offer a variety of promotions!  we are happy to go over the details of any available promotions, just give us a call.", "not at this time, however we are exploring our options.", "our office hours are 9-5pm for normal business.  we do schedule appointments for both sessions and consultations after 5pm.  we also have some availability on select saturdays, just give us a call and we can discuss your options.", "we arrange all of our meetings in person (especially for weddings) at our studio.  if it isn’t possible due to scheduling or distance we love to video chat with you.", "we are located in the historic village of glendale at 4 glen alley glendale, oh  45246.  glen alley is located the right of statements salon.", "as soon as we have decided on a date and time for your session/ event give us a call (513) 492-2470, and we will get you scheduled.  then all you have to do is pay the deposit and you will be officially booked.", "we love candid moments and real emotion between the wonderful people we get the opportunity to photograph.  in our session we focus on interactions and try to give you as much space as possible, but of course guide you if necessary.  standing in front of the camera is not an everyday occurrence, so we want you to be as comfortable as possible.", "it really depends on the time of year.  if you are wanting to book in the summer months, i’d schedule something as soon as possible since those dates book in advance and very quickly… weekends especially!", "non-ordered images are removed from our system the next morning following your session viewing.  we do not keep or archive any files which are not ordered at your viewing appointment.\nall ordered images are archived for a period of 90 days to 1 year from the date of the viewing appointment.  the total amount of time that we archive the images is based on the collection purchased.\nwedding images are archived for 1 year from the date of your wedding.", "a typical session will last between 1 to 3 hours.  this is totally based on which collection you decide to book.", "when budgeting for your portrait experience, you should account for both the session fee and the à la carte investment.  the final amount that you ultimately invest is entirely dependent on you, as everyone’s individual preferences for displaying their final images may vary and our services are completely customized to you and your needs.\nthe ‘à la carte investment’ is the amount that you are investing into your final images at the viewing appointment.  this amount is determined in order to help our clients establish and prepare a budget for the complete experience well ahead of time.  this allows us to allocate the time and quality of service required in order to consistently deliver a unique personalized experience to every one of our clients.", "office hours:  monday-friday 9am-5pm\nthese are the hours we use for email, phone calls and scheduling.  we reserve all other hours for viewings and photographing clients who have scheduled sessions or events.\nwe have appointment times from 5pm-8pm available along with some saturday availability, call (513) 492-2470 for details.", "all major credit and debit cards are accepted along with cash.  for easy payment of your deposit and or collections we offer a secure online payment option through paypal.", "it is our practice to arrive early to our shoots, as we like to scope out the surroundings and get our creative minds going.  if for some reason we are late we will do our best to extend the time or if the time is substantial and the shoot is unsuccessful we will reschedule the shoot or refund all or part of the money.  if a client is late we will do our best in the time that is remaining to get everything we need, but we cannot extend the session time for this reason.\nour portrait sessions are scheduled with adequate amounts of time to deal with be slightly late, however we always recommend that you try to show up fifteen minutes early.  we do this so people can be relaxed and enjoy the session without the need to be stressed about the time.", "in the case that your flash drive or dvd becomes damaged or lost, it can be replaced at a $50 per copy charge. however, we highly recommend that you make backups of your images so you can preserve them for years to come.", "on the morning of your session, we will contact you if the weather is bad (raining or heavy winds). we will simply reschedule to another day and hope that the weather cooperates.", "all final images are edited for color, saturation, exposure and sharpness ensuring that each image is on its own is of the highest quality.  retouched images can be taken a step further by clearing up blemishes, smoothing the skin, removing as much interference from the back ground as possible i.e. that sky diver that floated in just as we are capturing the perfect kiss etc.  retouched images are transformed from great into pieces of art!", "for weddings the deposit to confirm your booking is 30 percent of the full package price (for bookings over 12 months in advance 50 percent).  the remainder is due four weeks before the wedding/event takes place.\nfor portrait sessions the deposit is $100.00 due at the time of your booking.  the remainder is due one week before the scheduled session date.  this way we can don’t have to think about the remaining balance anymore and can fully concentrate on the session.", "if your selected collection includes digital files, you will receive reproduction rights to all of the images.  this gives you the right to reproduce the images for personal use.  you can use them for prints or sharing them on your social media.  commercial use is not allowed if not separately agreed on.  the copyright of the images will with showalter photography.", "we shoot with professional canon cameras, utilize a variety of creative lenses as well as external lighting.  we always make sure to bring backup equipment in case something should fail to work as expected.  if you are interested in more details please let us know, but we rather recommend to look at our work and see if you like the results.", "i’m big on great lighting!  to get the best light, i like to schedule your session an hour or two before sunset or an hour or two after sunrise.  mornings are also really pretty, but depending on the time of year you may have to wake up early.  lighting plays a big part in how your photos will turn out, so make sure to schedule a good time soon.", "depending on the year and the type of session, this answer changes. if your session is during my busy time of year (july-october) it may take 3 weeks to get your images. if you have a wedding during my busy season, the delivery is about 3 months max. in my slow season, delivery is about 1-2 weeks for portrait sessions and 6 weeks for wedding photos. i work very hard to stay within the quoted times and promise you that the pictures are definitely worth the wait!", "we believe that this is so important, so we include an album with every wedding collection.", "we go thoroughly through all the images we take during a session/ event and will take out the obviously unusable ones in a first step.  we also reduce the number of duplicates so you can enjoy only the best of the best images."]}
{"question": "1) Who is sweatconnected?", "answer": "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "id": "aeb9f680624f49442ebc4b9806f9953c", "domain": "sweatconnected.com", "domain_index": 0, "negative": "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "candidates": ["sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "Yes – it’s easy and quick! Make your account here.", "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "You can cancel your class up to 12 hours prior to the start of the class.", "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "Go ahead and book the class and then email us and we’ll make sure you receive it.", "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "Yes! Head here and scroll the the bottom for gift cards!", "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "100%! Please email us here and we’ll set you up!", "We do! Please email us here so we can help you organize the event.", "Email us! Briefly let us know who you are and what you teach."]}
{"question": "2) Will I be able to do the classes if I’m a beginner?", "answer": "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "id": "d69ace1b6828c8e0ddcd747dc63fee8a", "domain": "sweatconnected.com", "domain_index": 0, "negative": "Yes – it’s easy and quick! Make your account here.", "candidates": ["YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "Yes – it’s easy and quick! Make your account here.", "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "You can cancel your class up to 12 hours prior to the start of the class.", "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "Go ahead and book the class and then email us and we’ll make sure you receive it.", "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "Yes! Head here and scroll the the bottom for gift cards!", "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "100%! Please email us here and we’ll set you up!", "We do! Please email us here so we can help you organize the event.", "Email us! Briefly let us know who you are and what you teach."]}
{"question": "3) Do I need to make an account?", "answer": "Yes – it’s easy and quick! Make your account here.", "id": "d02a4d7892f3b831aa14bd35f6b3beae", "domain": "sweatconnected.com", "domain_index": 0, "negative": "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "candidates": ["Yes – it’s easy and quick! Make your account here.", "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "You can cancel your class up to 12 hours prior to the start of the class.", "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "Go ahead and book the class and then email us and we’ll make sure you receive it.", "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "Yes! Head here and scroll the the bottom for gift cards!", "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "100%! Please email us here and we’ll set you up!", "We do! Please email us here so we can help you organize the event.", "Email us! Briefly let us know who you are and what you teach."]}
{"question": "4) How do I book a class?", "answer": "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "id": "8064b868a6e9795aa75f913b879311fe", "domain": "sweatconnected.com", "domain_index": 0, "negative": "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "candidates": ["Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "Yes – it’s easy and quick! Make your account here.", "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "You can cancel your class up to 12 hours prior to the start of the class.", "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "Go ahead and book the class and then email us and we’ll make sure you receive it.", "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "Yes! Head here and scroll the the bottom for gift cards!", "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "100%! Please email us here and we’ll set you up!", "We do! Please email us here so we can help you organize the event.", "Email us! Briefly let us know who you are and what you teach."]}
{"question": "5) How far in advance can I book a class?", "answer": "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "id": "cb02b322374edbeb30bb60a102cf45cd", "domain": "sweatconnected.com", "domain_index": 0, "negative": "You can cancel your class up to 12 hours prior to the start of the class.", "candidates": ["We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "Yes – it’s easy and quick! Make your account here.", "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "You can cancel your class up to 12 hours prior to the start of the class.", "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "Go ahead and book the class and then email us and we’ll make sure you receive it.", "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "Yes! Head here and scroll the the bottom for gift cards!", "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "100%! Please email us here and we’ll set you up!", "We do! Please email us here so we can help you organize the event.", "Email us! Briefly let us know who you are and what you teach."]}
{"question": "6) What’s the cancellation deadline?", "answer": "You can cancel your class up to 12 hours prior to the start of the class.", "id": "bf50ff045706b71838012fe4319dc7bd", "domain": "sweatconnected.com", "domain_index": 0, "negative": "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "candidates": ["You can cancel your class up to 12 hours prior to the start of the class.", "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "Yes – it’s easy and quick! Make your account here.", "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "Go ahead and book the class and then email us and we’ll make sure you receive it.", "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "Yes! Head here and scroll the the bottom for gift cards!", "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "100%! Please email us here and we’ll set you up!", "We do! Please email us here so we can help you organize the event.", "Email us! Briefly let us know who you are and what you teach."]}
{"question": "7) When do my credits expire?", "answer": "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "id": "ae4d8d280946c69a8cebb7a07df5c777", "domain": "sweatconnected.com", "domain_index": 0, "negative": "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "candidates": ["All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "Yes – it’s easy and quick! Make your account here.", "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "You can cancel your class up to 12 hours prior to the start of the class.", "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "Go ahead and book the class and then email us and we’ll make sure you receive it.", "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "Yes! Head here and scroll the the bottom for gift cards!", "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "100%! Please email us here and we’ll set you up!", "We do! Please email us here so we can help you organize the event.", "Email us! Briefly let us know who you are and what you teach."]}
{"question": "8) What if I miss a class?", "answer": "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "id": "9a4c5d5a3950f689cca39aaa9f1d21ac", "domain": "sweatconnected.com", "domain_index": 0, "negative": "Go ahead and book the class and then email us and we’ll make sure you receive it.", "candidates": ["We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "Yes – it’s easy and quick! Make your account here.", "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "You can cancel your class up to 12 hours prior to the start of the class.", "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "Go ahead and book the class and then email us and we’ll make sure you receive it.", "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "Yes! Head here and scroll the the bottom for gift cards!", "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "100%! Please email us here and we’ll set you up!", "We do! Please email us here so we can help you organize the event.", "Email us! Briefly let us know who you are and what you teach."]}
{"question": "9) What if I want to take a class but can’t make the time?", "answer": "Go ahead and book the class and then email us and we’ll make sure you receive it.", "id": "5871301338b055a58901f5fe05019b4b", "domain": "sweatconnected.com", "domain_index": 0, "negative": "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "candidates": ["Go ahead and book the class and then email us and we’ll make sure you receive it.", "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "Yes – it’s easy and quick! Make your account here.", "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "You can cancel your class up to 12 hours prior to the start of the class.", "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "Yes! Head here and scroll the the bottom for gift cards!", "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "100%! Please email us here and we’ll set you up!", "We do! Please email us here so we can help you organize the event.", "Email us! Briefly let us know who you are and what you teach."]}
{"question": "10) Do I have to keep me zoom screen on during class?", "answer": "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "id": "5622ee7ea5fed630a673d765252ef9ae", "domain": "sweatconnected.com", "domain_index": 0, "negative": "Yes! Head here and scroll the the bottom for gift cards!", "candidates": ["Nope! This is your time and we want you to be at home with us so do whatever feels best.", "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "Yes – it’s easy and quick! Make your account here.", "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "You can cancel your class up to 12 hours prior to the start of the class.", "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "Go ahead and book the class and then email us and we’ll make sure you receive it.", "Yes! Head here and scroll the the bottom for gift cards!", "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "100%! Please email us here and we’ll set you up!", "We do! Please email us here so we can help you organize the event.", "Email us! Briefly let us know who you are and what you teach."]}
{"question": "11) Can I buy a gift card?", "answer": "Yes! Head here and scroll the the bottom for gift cards!", "id": "9bb839fde9a9770ff9f17367c4a25366", "domain": "sweatconnected.com", "domain_index": 0, "negative": "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "candidates": ["Yes! Head here and scroll the the bottom for gift cards!", "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "Yes – it’s easy and quick! Make your account here.", "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "You can cancel your class up to 12 hours prior to the start of the class.", "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "Go ahead and book the class and then email us and we’ll make sure you receive it.", "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "100%! Please email us here and we’ll set you up!", "We do! Please email us here so we can help you organize the event.", "Email us! Briefly let us know who you are and what you teach."]}
{"question": "12) For the RIDE classes, what kind of bike do I need?", "answer": "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "id": "5b7825b56828e219c5a0fdf23daf2c6c", "domain": "sweatconnected.com", "domain_index": 0, "negative": "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "candidates": ["Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "Yes – it’s easy and quick! Make your account here.", "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "You can cancel your class up to 12 hours prior to the start of the class.", "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "Go ahead and book the class and then email us and we’ll make sure you receive it.", "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "Yes! Head here and scroll the the bottom for gift cards!", "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "100%! Please email us here and we’ll set you up!", "We do! Please email us here so we can help you organize the event.", "Email us! Briefly let us know who you are and what you teach."]}
{"question": "13) For the POWER/BARRE classes, what type of equipment do I need?", "answer": "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "id": "96afa97ed7eb1d1b1054157cee1a09d2", "domain": "sweatconnected.com", "domain_index": 0, "negative": "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "candidates": ["It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "Yes – it’s easy and quick! Make your account here.", "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "You can cancel your class up to 12 hours prior to the start of the class.", "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "Go ahead and book the class and then email us and we’ll make sure you receive it.", "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "Yes! Head here and scroll the the bottom for gift cards!", "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "100%! Please email us here and we’ll set you up!", "We do! Please email us here so we can help you organize the event.", "Email us! Briefly let us know who you are and what you teach."]}
{"question": "14) What is Sunday Service RIDE?", "answer": "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "id": "6202dc04cadbec17b98f6d7e0eb7112d", "domain": "sweatconnected.com", "domain_index": 0, "negative": "100%! Please email us here and we’ll set you up!", "candidates": ["Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "Yes – it’s easy and quick! Make your account here.", "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "You can cancel your class up to 12 hours prior to the start of the class.", "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "Go ahead and book the class and then email us and we’ll make sure you receive it.", "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "Yes! Head here and scroll the the bottom for gift cards!", "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "100%! Please email us here and we’ll set you up!", "We do! Please email us here so we can help you organize the event.", "Email us! Briefly let us know who you are and what you teach."]}
{"question": "16) Can I organize a sweaty-celebration class?", "answer": "100%! Please email us here and we’ll set you up!", "id": "cf660b8696c1dfb5d48ada5cf6383c73", "domain": "sweatconnected.com", "domain_index": 0, "negative": "We do! Please email us here so we can help you organize the event.", "candidates": ["100%! Please email us here and we’ll set you up!", "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "Yes – it’s easy and quick! Make your account here.", "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "You can cancel your class up to 12 hours prior to the start of the class.", "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "Go ahead and book the class and then email us and we’ll make sure you receive it.", "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "Yes! Head here and scroll the the bottom for gift cards!", "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "We do! Please email us here so we can help you organize the event.", "Email us! Briefly let us know who you are and what you teach."]}
{"question": "17) Do you offer charity classes?", "answer": "We do! Please email us here so we can help you organize the event.", "id": "ca0618794facaf3560379c0b024dfe42", "domain": "sweatconnected.com", "domain_index": 0, "negative": "Email us! Briefly let us know who you are and what you teach.", "candidates": ["We do! Please email us here so we can help you organize the event.", "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "Yes – it’s easy and quick! Make your account here.", "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "You can cancel your class up to 12 hours prior to the start of the class.", "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "Go ahead and book the class and then email us and we’ll make sure you receive it.", "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "Yes! Head here and scroll the the bottom for gift cards!", "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "100%! Please email us here and we’ll set you up!", "Email us! Briefly let us know who you are and what you teach."]}
{"question": "18) How can I apply to teach or work with sweatconnected?", "answer": "Email us! Briefly let us know who you are and what you teach.", "id": "1f7f74975d33a187513a5901f416de84", "domain": "sweatconnected.com", "domain_index": 0, "negative": "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "candidates": ["Email us! Briefly let us know who you are and what you teach.", "sweatconnected was founded by former co-workers and longtime friends, Danielle and Wendy. When the pandemic first started and everyone was confined to their homes, Danielle quickly brought her classes online and saw how the need for fitness and community was more important than ever. Wendy soon joined in to teach and voilà –  sweatconnected was born!", "YES! We promise you there is something for everyone at  sweatconnected! Whether you are new to group fitness or a longtime participant, we’re here for you.\nAll levels, all sizes, all ages, all humans.", "Yes – it’s easy and quick! Make your account here.", "Once you’ve made an account, you’ll need to purchase a class or package to join into a class. We have many options ranging from a single class, all the way to monthly memberships.", "We know some of you like to plan ahead so we’ve opened up our bookings for two-weeks out.", "You can cancel your class up to 12 hours prior to the start of the class.", "All of our packages have different expiration dates that are listed here. We’ll always remind you before they expire! Our Welcome (2 for 1) pass and single RIDE or off bike passes expire one month after purchase. 5 packs expire three months after first use, and 10 packs expire 6 months after first use.", "We’ll miss you but no worries! We’ll send you the class as soon as it’s done for you to take 48-hours post class.", "Go ahead and book the class and then email us and we’ll make sure you receive it.", "Nope! This is your time and we want you to be at home with us so do whatever feels best.", "Yes! Head here and scroll the the bottom for gift cards!", "Any bike will do! In fact, you don’t need a bike at all! You can run, row or dance to all of our RIDE classes!", "It varies! Some need only your body, and some require equipment, but we’ll work with what you have.", "Sunday Service is the 930am on Sunday with Danielle. It was the first class on the schedule, and a reminder of where we started. Same RIDE, extra dose of joy. All packages work for Sunday Service, but you also have the option to pay anything $10 and up. If you are out of work, email us and we’ll guest you in.", "100%! Please email us here and we’ll set you up!", "We do! Please email us here so we can help you organize the event."]}
{"question": "an rca 11th step prayer", "answer": "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "id": "29ebac664df0e8eb04d34ab0b3e1c82f", "domain": "ccc-hub.org", "domain_index": 0, "negative": "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "candidates": ["\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "this is a short tutorial on  to a zoom meeting. click here"]}
{"question": "couples’ serenity prayer", "answer": "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "id": "4ceb70bce0e66d8c5ce81bf6597efb2b", "domain": "ccc-hub.org", "domain_index": 0, "negative": "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "candidates": ["\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "this is a short tutorial on  to a zoom meeting. click here"]}
{"question": "rca seventh step prayer", "answer": "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "id": "de6b68d5ce1b021e967d0a67444b8228", "domain": "ccc-hub.org", "domain_index": 0, "negative": "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "candidates": ["\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "this is a short tutorial on  to a zoom meeting. click here"]}
{"question": "rca third step prayer", "answer": "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "id": "65c0a7e73b09131700a77b84a4c65145", "domain": "ccc-hub.org", "domain_index": 0, "negative": "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "candidates": ["\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "this is a short tutorial on  to a zoom meeting. click here"]}
{"question": "set aside prayer", "answer": "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "id": "2a74624dfa43d8cecfe36ae270cacef2", "domain": "ccc-hub.org", "domain_index": 0, "negative": "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", "candidates": ["\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "this is a short tutorial on  to a zoom meeting. click here"]}
{"question": "unity prayer", "answer": "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", "id": "996f67a63308df9cb01e64a041649ec1", "domain": "ccc-hub.org", "domain_index": 0, "negative": " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "candidates": ["i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "this is a short tutorial on  to a zoom meeting. click here"]}
{"question": "we are responsible", "answer": " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "id": "deded88764dbd9c7d3f8b493e5620554", "domain": "ccc-hub.org", "domain_index": 0, "negative": "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "candidates": [" \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "this is a short tutorial on  to a zoom meeting. click here"]}
{"question": "coupleship affirmations", "answer": "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "id": "629a0d9c4093d4718f75bd06b91b4330", "domain": "ccc-hub.org", "domain_index": 0, "negative": "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "candidates": ["\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "this is a short tutorial on  to a zoom meeting. click here"]}
{"question": "how it works – part one", "answer": "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "id": "adb2ced3210cf02047546cd4e24beb6f", "domain": "ccc-hub.org", "domain_index": 0, "negative": "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "candidates": ["rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "this is a short tutorial on  to a zoom meeting. click here"]}
{"question": "how it works – part two", "answer": "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "id": "01d28a9e720d1076cc24ed83d8f0c71d", "domain": "ccc-hub.org", "domain_index": 0, "negative": "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "candidates": ["many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "this is a short tutorial on  to a zoom meeting. click here"]}
{"question": "rca preamble", "answer": "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "id": "c200cd5da32a365c3410434884914426", "domain": "ccc-hub.org", "domain_index": 0, "negative": "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "candidates": ["ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "this is a short tutorial on  to a zoom meeting. click here"]}
{"question": "rca promises", "answer": "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "id": "9bf9523bf42a038ef9b0ea061c0e7a62", "domain": "ccc-hub.org", "domain_index": 0, "negative": "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "candidates": ["if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "this is a short tutorial on  to a zoom meeting. click here"]}
{"question": "safety guidelines", "answer": "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "id": "bebeca2757fbbfcf3075028cf8e18066", "domain": "ccc-hub.org", "domain_index": 0, "negative": "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "candidates": ["anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "this is a short tutorial on  to a zoom meeting. click here"]}
{"question": "the twelve steps of rca", "answer": "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "id": "2c0ad120f2b9d40244e7298226a4c9d9", "domain": "ccc-hub.org", "domain_index": 0, "negative": "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "candidates": ["1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "this is a short tutorial on  to a zoom meeting. click here"]}
{"question": "the twelve traditions of rca", "answer": "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "id": "a3107f02c22c7f8442eb1c99829ecd6e", "domain": "ccc-hub.org", "domain_index": 0, "negative": "this is a short tutorial on  to a zoom meeting. click here", "candidates": ["1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.", "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "this is a short tutorial on  to a zoom meeting. click here"]}
{"question": "how to connect", "answer": "this is a short tutorial on  to a zoom meeting. click here", "id": "df4939ccbbccecd5b2528ca37d691ab3", "domain": "ccc-hub.org", "domain_index": 0, "negative": "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "candidates": ["this is a short tutorial on  to a zoom meeting. click here", "\n(based on the prayer of st francis)\nhigher power, make us an instrument of your peace;\nwhere we have divisions, help us sow unity;\nwhere we have grievance, forgiveness;\nwhere we have doubt, faith;\nwhere we have despair, hope;\nwhere we have darkness, light;\nand where we have sadness, joy.\nhigher power, help us not so much seek\nto be consoled as to console;\nto be understood, as to understand;\nto be loved, as to love;\nfor it is in giving that we receive,\nit is in pardoning that we are pardoned,\nand it is with love that our coupleship will endure.", "\ngod, grant us the serenity\nto accept the things we cannot change,\ncourage to change the things we can,\nand wisdom to know the difference.", "\ni want to be more sensitive to my partner,\r\nas sensitivity to my partner opens awareness of my innermost self.\r\nhigher power help me become more open and aware.\r\ni need to see my own fear behind my shortcomings:\r\nmy tendency to be sarcastic and stubborn,\r\nmy tendency to blame and make my partner wrong,\r\nmy need to make my partner feel disrespected and ‘less than’.\r\nhigher power, help me find the courage to acknowledge my own shortcomings,\r\ninstead of focusing on those of my partner.\r\ni promise to try to use the coupleship tools i have learned\r\nto stop interrupting my partner\r\nto speak from ‘i’ statements,\r\nand to acknowledge the strengths my partner brings to our coupleship.\r\nhigher power teach me humility and remove my character defects so that i may love more sincerely and completely.” amen", "\nhigher power, we offer our coupleship to you.\r\nto transform us and to do with our relationship as you believe is best.\r\ntake away the selfishness we show toward each other\r\nand others in our lives, so that we may better do your will.\r\ntake away our dysfunctional patterns of caring, communication and intimacy,\r\nthat overcoming them may be a testimony\r\nof your power, your love, and your way of life — \r\nto each other, and to those we might help.", "\ngod, please help us to set aside everything we know and everything we think we know\r\nabout you, about ourselves, about each other and about this work of recovery,\r\nso that we may have an open mind, an open heart, and a new experience of you in our lives today.\r\namen", "i put my hand in yours\nand together we can do\nwhat we can never do alone,\nno longer is there a sense of hopelessness.\nno longer must we each depend\nupon our own unsteady willpower.\nwe are all together now\nreaching out our hands\nfor a power and strength greater than ours.\nand as we join hands,\nwe find love and understanding\nbeyond our wildest dreams.", " \r\n when any couple,\r\nanywhere, reaches out for help\r\nwe want the hand of rca to always be there.\r\nand for that, .", "\n1. we are a beautiful, unique couple and we deserve recovery\n2. we treat each other with honor and respect\n3. we are honest, direct, appropriate and respectful with each other\n4. we are totally deserving of unconditional love\n5. we are a work of art in progress\n6. we enrich our relationship by reaching out to other couples committed to recovery\n7. we are changing and growing in the present moment\n8. we seek to build closeness and intimacy by asking for what we need and want\n9. today we acknowledge that our needs may be different we find healthy ways to get our needs met through many available resources\n10. we communicate our differences with love and respect\n11. we respect each other's boundaries\n12. we respect each other's path of recovery\n13. we can each grow at our own pace\n14. we can lovingly confront our partner and share our feelings, even if pain is part of that growth\n15. we know, understand and accept ourselves as a couple we gently invite each other to grow\n16. we support our partner's individuality with our love and understanding\n17. we support each other's growth and ability to make healthy choices\n18. we affirm qualities in our partner that we admire we choose to share how these qualities enrich our relationship\n19. today we affirm the little child within our partner and nurture that special quality\n20. our relationship grows as we get to know our partner\n21. we are fully developing ourselves as persons within a healthy relationship\n22. we accept and respect our differences and look at how they enhance our relationship\n23. today we affirm that our partnership is made of two equal, unique parts and that our relationship has a valuable life of its own\n24. we help each other learn how to love\n25. \"i love you\" can be said by a touch or a look\n26. we express our love in words and actions on a daily basis\n27. today we develop balance in all areas of our relationship\n28. we are a gift to share with each other and with other couples\n29. today we accept that we do not have all the answers\n30. we can be empowered and vulnerable at the same time\n31. we choose to say \"no\" when we are not safe\n32. we trust our sponsor couple and open ourselves to their experience, strength and hope\n33. we ask our higher power for the courage and wisdom to face each new challenge in our coupleship\n34. we are lovable for who we are rather than what we do\n35. we do not abandon each other\n36. we choose to be best friends\n37. we stepped in time\n38. today we have healthy conflict, and there is no winner or loser\n39. we affirm our growth: first we learn to listen: then we listen to learn\n40. we listen to each other with our hearts and we open our minds\n41. we share sorrows and joys\n42. we can agree to disagree it is ok to disagree\n43. today we choose to let go of fear, to take healthy risks and to become more intimate\n44. we feel relief as we share our fears with each other\n45. we are safe with each other and it is ok to express insights about our mistakes\n46. we are learning to be better parents\n47. we take responsibility for our mistakes and learn from our experiences\n48. it's ok to love my partner and be angry at the same time\n49. secrets build walls of confusion and threaten our relationship today we seek to create an atmosphere of openness and honesty\n50. we let go of expectations and perceived outcomes we place our future in the hands of our higher power\n51. today we choose to live in the present, despite our individual or couple history\n52. we know that much of our anger is based on our family-of-origin baggage\n53. we recognize our triggers without reacting to them we see the underlying family-of-origin issues\n54. we choose to forgive and make peace with ourselves\n55. we forgive each other\n56. we peacefully respond to change, rather than react and create crises\n57. when we come to a crossroads in our life, we reach out to each other, ask for guidance from fellow recovering couples, and seek our higher power to find a true path\n58. our rca three-legged stool does not topple: each of us and our coupleship are recovering\n59. we allow ourselves creative space to work and play in many ways we find new directions and opportunities\n60. it is fun to play with each other, and we enjoy playing together\n61. we build intimacy through sharing the ordinary moments in life\n62. we learn from each other's ability to show love\n63. today we can find a new way to express our love for our partner\n64. we enjoy each other's touch. our couple sexuality is not a barometer of relationship success\n65. we are sexually intimate with each other through words, touches, looks, sounds and thoughts\n66. we accept mutual responsibility for our sexual relationship, both in giving and receiving sexual pleasure and in recognizing each other's boundaries\n67. we share a spiritual connection through our mutual sexual relationship\n68. as our coupleship heals, hope reappears in our relationship\n69. we relax and enjoy our life right now\n70. today we have recovery tools to build commitment, caring and communication\n71. we build dreams together and live them one day at a time\n72. we validate our coupleship through our recovery we are proud of who we are\n73. laughter and healthy humor bring lightness and healing to our relationship\n74. i am recovering with my partner our coupleship is in recovery\n75. we are steadily growing in intimacy with the help of our higher power\n76. we find regular ways to restore our connection with each other and with our higher power\n77. we walk together we play together we pray together we are together", "rarely have we seen a couple fail who have thoroughly followed our path. those who do not recover are people who cannot or will not completely give themselves to this simple program. they are naturally incapable of grasping and developing a manner of living which demands mutual and rigorous honesty.\r\nthere are those, too, who cannot or will not make a commitment to their partner. there are those who suffer from grave emotional and mental disorders, but many of them do recover if they have the capacity to be honest. our stories disclose in a general way what we used to be like, what happened, and what we are like now. if you have decided you want what we have and are willing to go to any length to get it, then you are ready to take certain steps.\r\nat some of these we balked. we thought we could find an easier, softer way. but we could not. with all the earnestness at our command, we beg of you to be fearless and thorough from the start. some of us have tried to hold on to our old ideas, and the result was nil until we let go absolutely.\r\nremember that we deal with addictions-cunning, baffling, powerful. we also deal with all those memories of past hurts, misbehavior, and vows violated. without help our anger, hurt, and mistrust are too great for us. but there is one who has all power; that one is god. may you find god now.\r\nhalf measures availed us nothing. we stood at the turning point. we asked god's protection and care with complete abandon. here are the steps we took, which are suggested as a program of recovery.", "many of us exclaimed, \"what an order! we can't go through with it. our love is lost, our vows forever violated, our communication destroyed, our families broken beyond repair.\"\r\ndo not be discouraged. no couple among us has been able to maintain anything like perfect adherence to these principles.\r\nwe are not saints, our love is not perfect, our energy not unbounded, nor our relationships ideal. there is no such thing as the ultimately caring and nurturing partner or perfect intimacy.  the point is that we are willing to grow together along spiritual lines.\r\nthe principles we have set down are guides to progress. we claim spiritual progress rather than spiritual perfection. in our spirituality we claim the goal of greater caring, communication, and intimacy.\r\nour understanding of our addictions, dysfunctions, and our personal histories before and after recovery make clear three pertinent ideas:\r\n1. that our relationship had become unmanageable.  that despite our best efforts we were headed for  separation and/or divorce.\n2. that probably no human power could have restored us to commitment and intimacy.\n3. that god could and would if god were sought.", "ours is a fellowship of recovering couples. we suffer from many different addictions and dysfunctions, and we share our experience, strength, and hope with each other that we may solve our common problems and help other recovering couples restore their relationships. the only requirement for membership is a desire to remain committed to each other and to develop new intimacy.\r\nthere are no dues or fees for membership; we are self-supporting through our own contributions. we are not allied with any organization. we do not wish to engage in any controversy, neither endorse nor oppose any causes.\r\nalthough there is no organizational affiliation between alcoholics anonymous and our fellowship, we are based on the principles of aa. our primary purpose is to stay committed in loving and intimate relationships and to help other couples achieve freedom from dysfunctional relationships.", "if we are honest about our commitment and painstaking about working the twelve steps together, we will quickly be amazed at how soon our love returns. we are going to know a new freedom and a new happiness. we will learn how to play and have fun together. as we experience mutual forgiveness we will not regret the past nor wish to shut the door on it. trust in each other will return. we will comprehend the word serenity, and we will know peace.\r\nno matter how close to brokenness we have come, we will see how our experiences can benefit others. that feeling of uselessness, shame, and self-pity will disappear. we will lose interest in selfish things and gain interest in our partners, families, and others. self-seeking will slip away.  our whole attitude and outlook on life will change. fear of people and of economic insecurity will leave us. we will intuitively know how to handle situations which used to baffle us. we will be better parents, workers, helpers, and friends. we will suddenly realize that god is doing for us what we could not do for ourselves.\r\nare these extravagant promises? we think not. they are being fulfilled among us sometimes quickly, sometimes slowly. they will always materialize if we work for them.\r\nfor those of you who are new to our fellowship, there are no problems that you have experienced that are not common to many of us. just as our love for our partners has been imperfect, we may not always be adequately able to express to you the deep love and acceptance we feel for you. keep coming back; the process of loving and communication grows in us, and with each other, one day at a time.", "anonymity and mutual respect of boundaries are essential to providing a healing experience to each of us. most of us have had great difficulty establishing our boundaries, assertiveness, and personal space. we are sensitive to cross-talk. our purpose is not to give advice or try to fix one another, but rather to create a safe environment where we can experience and share our pain, hope and joy.\r\nwe have found that:\r\n1. it is ok to feel.\n2. it is ok to make mistakes.\n3. it is ok to have respectful conflict.\n4. it is ok to have needs and ask for them to be met.\n5. it is important to respect others (partners and others in the group). it is important to avoid self-righteous statements, baiting or button-pushing statements, case-building statements, and the taking or sharing of another person’s inventory.\n6. it is important to respect ourselves and to avoid self put-downs and self-pity. it is helpful to take ownership of our own story and to take credit for our progress and work in recovery.\n7. anonymity is our spiritual foundation. whom you see here, what you hear here, when you leave here, let it stay here.\nwe have care and concern for ourselves and our coupleships. we meet to both receive and provide the nurturing our relationships need to grow and endure. for that reason, it is important for us to act and speak respectfully to our partners and others. as we do this, we value the group and the relationships in it.", "1. we admitted we were powerless over our relationship - that our lives together had become unmanageable.\n2. we came to believe that a power greater than ourselves could restore us to commitment and intimacy.\n3. we made a decision to turn our wills and our life together over to the care of god as we understood god.\n4. we made a searching and fearless moral inventory of our relationship together as a couple.\n5. we admitted to god, to each other, and to another couple the exact nature of our wrongs.\n6. we were entirely ready to have god remove all these defects of character, communication, and caring.\n7. we humbly asked god to remove our shortcomings.\n8. we made a list of all persons we had harmed and became willing to make amends to them all.\n9. we made direct amends to such people wherever possible, except when to do so would injure them or others.\n10. we continued to take personal inventory and when we were wrong promptly admitted it to our partner and to others we had harmed.\n11. we sought through our common prayer and meditation to improve our conscious contact with god as we understood god, praying only for knowledge of god's will for us and the power to carry that out.\n12. having had a spiritual awakening as the result of these steps, we tried to carry this message to other couples, and to practice these principles in all aspects of our lives, our relationship, and our families.", "1. our common welfare should come first; couple recovery depends upon rca unity.\n2. for our group purpose there is but one ultimate authority, a loving god as known in our group conscience. our leaders are but trusted servants; they do not govern.\n3. the only requirement for rca membership is a desire to remain in a committed relationship.\n4. each group should be autonomous except in matters affecting other groups or rca as a whole.\n5. each group has but one primary purpose, to carry its message to recovering couples who still suffer.\n6. rca ought never endorse, finance, or lend the rca name to any related facility or outside enterprise, lest problems of money, property, and prestige divert us from our primary purpose.\n7. every rca group should be fully self-supporting, declining outside contributions.\n8. recovering couples anonymous should remain forever nonprofessional, but our service centers may employ special workers.\n9. rca, as such, ought never be organized; but we may create service boards or committees directly responsible to those they serve.\n10. recovering couples anonymous has no opinion on outside issues; hence the rca name ought never be drawn into public controversy.\n11. our public relations policy is based on attraction rather than promotion; we need always maintain personal anonymity at the level of press, radio, tv, and films.\n12. anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities."]}
{"question": "what is purecise?", "answer": "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "id": "2db7f12aa5cc01feb7d58edad9752ae7", "domain": "purecise.in", "domain_index": 0, "negative": "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "candidates": ["purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "yes you can. you will find an order tracking link under your ‘my account’ tab.", "this will be calculated at checkout.", "cash on delivery option is currently unavailable.", "currently the products listed on our website are only delivered within india.", "we have a return & refund policy. please read about it here."]}
{"question": "what are the different types of products you manufacture?", "answer": "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "id": "b0674d5f9509e51afbeac0f16cfc3780", "domain": "purecise.in", "domain_index": 0, "negative": "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "candidates": ["purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "yes you can. you will find an order tracking link under your ‘my account’ tab.", "this will be calculated at checkout.", "cash on delivery option is currently unavailable.", "currently the products listed on our website are only delivered within india.", "we have a return & refund policy. please read about it here."]}
{"question": "are all these products safe, natural, and vegan?", "answer": "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "id": "64a5aaa7d75e539407cf702ea0ef7db8", "domain": "purecise.in", "domain_index": 0, "negative": "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "candidates": ["all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "yes you can. you will find an order tracking link under your ‘my account’ tab.", "this will be calculated at checkout.", "cash on delivery option is currently unavailable.", "currently the products listed on our website are only delivered within india.", "we have a return & refund policy. please read about it here."]}
{"question": "what does vegan mean?", "answer": "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "id": "7ea12a369688e3bc667c580dbbcfcf14", "domain": "purecise.in", "domain_index": 0, "negative": "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "candidates": ["vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "yes you can. you will find an order tracking link under your ‘my account’ tab.", "this will be calculated at checkout.", "cash on delivery option is currently unavailable.", "currently the products listed on our website are only delivered within india.", "we have a return & refund policy. please read about it here."]}
{"question": "why vegan?", "answer": "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "id": "34db49c86b00e5aa4a7ac0e2a11b8c3e", "domain": "purecise.in", "domain_index": 0, "negative": "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "candidates": ["vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "yes you can. you will find an order tracking link under your ‘my account’ tab.", "this will be calculated at checkout.", "cash on delivery option is currently unavailable.", "currently the products listed on our website are only delivered within india.", "we have a return & refund policy. please read about it here."]}
{"question": "is a vegan product healthier for me?", "answer": "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "id": "69b18e55a050e562003420d83d89de88", "domain": "purecise.in", "domain_index": 0, "negative": "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "candidates": ["absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "yes you can. you will find an order tracking link under your ‘my account’ tab.", "this will be calculated at checkout.", "cash on delivery option is currently unavailable.", "currently the products listed on our website are only delivered within india.", "we have a return & refund policy. please read about it here."]}
{"question": "are the capsule shells vegetarian as well?", "answer": "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "id": "bc6429e471e334a31c50f5c5c6f49691", "domain": "purecise.in", "domain_index": 0, "negative": "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "candidates": ["we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "yes you can. you will find an order tracking link under your ‘my account’ tab.", "this will be calculated at checkout.", "cash on delivery option is currently unavailable.", "currently the products listed on our website are only delivered within india.", "we have a return & refund policy. please read about it here."]}
{"question": "how do i place an order?", "answer": "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "id": "1b2dee607d370f4887ebce8a66507448", "domain": "purecise.in", "domain_index": 0, "negative": "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "candidates": ["just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "yes you can. you will find an order tracking link under your ‘my account’ tab.", "this will be calculated at checkout.", "cash on delivery option is currently unavailable.", "currently the products listed on our website are only delivered within india.", "we have a return & refund policy. please read about it here."]}
{"question": "what are my payment options?", "answer": "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "id": "2a629488d790d413153abd068c0de182", "domain": "purecise.in", "domain_index": 0, "negative": "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "candidates": ["you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "yes you can. you will find an order tracking link under your ‘my account’ tab.", "this will be calculated at checkout.", "cash on delivery option is currently unavailable.", "currently the products listed on our website are only delivered within india.", "we have a return & refund policy. please read about it here."]}
{"question": "if i require assistance placing an order, can i call in?", "answer": "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "id": "971f15f038aa782803f1830d6641983c", "domain": "purecise.in", "domain_index": 0, "negative": "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "candidates": ["absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "yes you can. you will find an order tracking link under your ‘my account’ tab.", "this will be calculated at checkout.", "cash on delivery option is currently unavailable.", "currently the products listed on our website are only delivered within india.", "we have a return & refund policy. please read about it here."]}
{"question": "when will you ship my order?", "answer": "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "id": "791b4035c192a5ec9ba60f427f8555b6", "domain": "purecise.in", "domain_index": 0, "negative": "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "candidates": ["once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "yes you can. you will find an order tracking link under your ‘my account’ tab.", "this will be calculated at checkout.", "cash on delivery option is currently unavailable.", "currently the products listed on our website are only delivered within india.", "we have a return & refund policy. please read about it here."]}
{"question": "when will my order get delivered?", "answer": "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "id": "6a19e70ab36a3b796a5ce869cd037e45", "domain": "purecise.in", "domain_index": 0, "negative": "yes you can. you will find an order tracking link under your ‘my account’ tab.", "candidates": ["we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "yes you can. you will find an order tracking link under your ‘my account’ tab.", "this will be calculated at checkout.", "cash on delivery option is currently unavailable.", "currently the products listed on our website are only delivered within india.", "we have a return & refund policy. please read about it here."]}
{"question": "can i track my orders?", "answer": "yes you can. you will find an order tracking link under your ‘my account’ tab.", "id": "3aa9789cae49981739dab73bef1c009c", "domain": "purecise.in", "domain_index": 0, "negative": "this will be calculated at checkout.", "candidates": ["yes you can. you will find an order tracking link under your ‘my account’ tab.", "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "this will be calculated at checkout.", "cash on delivery option is currently unavailable.", "currently the products listed on our website are only delivered within india.", "we have a return & refund policy. please read about it here."]}
{"question": "what are the shipping charges?", "answer": "this will be calculated at checkout.", "id": "375319f670b2076b33cb7d5691d14a03", "domain": "purecise.in", "domain_index": 0, "negative": "cash on delivery option is currently unavailable.", "candidates": ["this will be calculated at checkout.", "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "yes you can. you will find an order tracking link under your ‘my account’ tab.", "cash on delivery option is currently unavailable.", "currently the products listed on our website are only delivered within india.", "we have a return & refund policy. please read about it here."]}
{"question": "can i pay cash on delivery (cod)?", "answer": "cash on delivery option is currently unavailable.", "id": "0d000d69257fde87da1ec551e8349949", "domain": "purecise.in", "domain_index": 0, "negative": "currently the products listed on our website are only delivered within india.", "candidates": ["cash on delivery option is currently unavailable.", "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "yes you can. you will find an order tracking link under your ‘my account’ tab.", "this will be calculated at checkout.", "currently the products listed on our website are only delivered within india.", "we have a return & refund policy. please read about it here."]}
{"question": "do you ship to international locations?", "answer": "currently the products listed on our website are only delivered within india.", "id": "00ada010a0443698231ac0e0f430007a", "domain": "purecise.in", "domain_index": 0, "negative": "we have a return & refund policy. please read about it here.", "candidates": ["currently the products listed on our website are only delivered within india.", "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "yes you can. you will find an order tracking link under your ‘my account’ tab.", "this will be calculated at checkout.", "cash on delivery option is currently unavailable.", "we have a return & refund policy. please read about it here."]}
{"question": "what about returns & refunds?", "answer": "we have a return & refund policy. please read about it here.", "id": "9ec22c7d084e5cede5c0e708fbab4358", "domain": "purecise.in", "domain_index": 0, "negative": "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "candidates": ["we have a return & refund policy. please read about it here.", "purecise is a company that is focused on making natural, vegan, and innovative dietary supplements and daily essential products, with the focus being preventive and therapeutic healthcare.", "purecise offers various products that fall under two main verticals – preventive and therapeutic. you can see our products here.", "all our products are natural and vegan, sourced from the highest quality ingredients. all products are manufactured under strict quality control and safety guidelines. all our products are certified for best practices.", "vegan means that our products are free of any animal derived ingredients, and also that we do not use ingredients that have been tested on animals.", "vegan, because that is the lifestyle that the human species is anatomically and physiologically designed to function on. it is the sustainable way to live as it takes care of our environment and protects the various animal species. every animal on this planet must follow its natural life cycle, and no species is superior than the other.", "absolutely. the natural ingredients in purecise products ensures that. you are free from all the synthetic fillers, stabilizers, preservatives, and unnecessary ingredients that other products are loaded with.also, no animal ingredients means you’re not getting pumped with hormones often used by manufacturers to manipulate the physiology of animals to get the produce they need for making their products.", "we use hpmc capsules. these are made from plant cellulose and are 100% vegan. an interesting fact is that these capsules actually ‘breathe’.most people are unaware that over 98% of products in the market use gelatin capsules, made from animal fat (mostly pig fat with crushed cow bone).", "just add a product to your cart and move towards checkout. the checkout process is fairly simple and self-guided, and you have a number of payment options for your convenience.", "you can pay via credit/debit card, net banking, upi and paytm.disclaimer: we use razorpay as our payment gateway providers. for all transactions, you are re-directed to their domain and purecise does not retain any credit/debit card information you submit for payment. purecise is not responsible, in any way whatsoever, if your card information is acquired by a 3rd party due to any security issues on the razorpay payment gateway.", "absolutely. please feel free to write or call, we’re more than happy to help you.our contact details are here.", "once your payment is confirmed, your order gets confirmed. we ship out all confirmed orders on the same day, or next day, with the exception of sundays. orders are dispatched on the following monday. in case there is a delay from our end, you will be notified within 24 hours of your order being confirmed.", "we strive to deliver within 7 business days. however, for most metro cities your order will be delivered between 2-3 business days, and 2-5 business days for tier 2 and 3 cities. for pin codes serviced by government post may experience delivery lead time close to 14 days.in lieu of covid, order may be delayed by a few more days and the cost is higher as courier companies have drastically increased their pricing.", "yes you can. you will find an order tracking link under your ‘my account’ tab.", "this will be calculated at checkout.", "cash on delivery option is currently unavailable.", "currently the products listed on our website are only delivered within india."]}
{"question": "how to check if my bathroom is leaking?", "answer": "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "id": "80e505c04a0f71592db068017ec9e779", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "candidates": ["there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "how to ensure that there is no leakage in the bathroom?", "answer": "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "id": "aeaa8f53db90c0e547e3568c8fbb9dd1", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "candidates": ["to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "how do i do waterproofing?", "answer": "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "id": "2136140ac96cd0c1190ee171caea23f9", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "candidates": ["waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "what do you need a primer while doing waterproofing?", "answer": "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "id": "597a28bd966944ffb8acb8ab2afad185", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "candidates": ["primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "is primer necessary by australian standards?", "answer": "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "id": "fae5bd72437fcf1c395eb58922e30256", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "candidates": ["yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "can i apply primer over a waterproofing membrane?", "answer": "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "id": "aef10611c5e684fec10d95078005c4b4", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "candidates": ["no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "do the hightemperatures affect primer?", "answer": "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "id": "c5b7054a4a26caa14bbb97c2ac27520c", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "candidates": ["yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "describe liquid rubber waterproofing?", "answer": "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "id": "e2883750aa83aaa0be2e1601f363f9ec", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "candidates": ["the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "liquid rubber cannot adhere to which substrates?", "answer": "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "id": "41b8fb81ec592e64d0edad461aa0fe8d", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "candidates": ["liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "what is efflorescence?", "answer": "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "id": "3e443330132f0677e7b211dbfcd08fa4", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "candidates": ["efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "how to tell whether it is discolouration or efflorescence?", "answer": "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "id": "56a2b3ff0958e1fc4278e15a87ec6aff", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "candidates": ["it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "does efflorescence effect walls?", "answer": "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "id": "0acff63ae43ad0c22ba08c50760bd3f0", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "candidates": ["yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "what is a glazed ceramic tile?", "answer": "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "id": "6a8d63776d126a1c65d3d6d16fb3a787", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "candidates": ["glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "describe mosaic tiles?", "answer": "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "id": "6ff4ffc690c67a3bdfb6af79fb3311cc", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "candidates": ["mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "are our ceramic tiles suitable for use in a swimming pool?", "answer": "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "id": "ce2591d3c620e312c5d221410cec5ed6", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "candidates": ["ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "are glass tiles suitable for use in a swimming pool?", "answer": "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "id": "4114315001132a4a88e0c1be3510a839", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "candidates": ["glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "how to add colours to my swimming pool?", "answer": "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "id": "e5344166070f7a7ae88016553908efa0", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "candidates": ["the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "which one is the most durable of ceramic and porcelain?", "answer": "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "id": "39fa609e911cecb627a8a43e1eb0d2a7", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "candidates": ["porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "what is a vitrified tile?", "answer": "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "id": "8d7ced49495c0ca76716879577436dba", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "candidates": ["a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "the process of how do you lay a tile?", "answer": "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "id": "b9eaafe87fd4a13d0c59a3d9550f44a4", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "candidates": ["there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "do extra measures need to be taken while doing exterior tiling?", "answer": "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "id": "56b2250f793c65f599f3d2935c633589", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "candidates": ["yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "do extra measures need to be taken while laying large format tiles?", "answer": "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "id": "01145f92951e05ea6b3f95a95f08e8c3", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "candidates": ["large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "what can be the reasons for a tiling failure?", "answer": "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "id": "3ead10615dc07b012c1c1e10048cd0dc", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "candidates": ["a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "what should i do to take care of my tiles?", "answer": "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "id": "9b93e8feb75493b7576c78309d186f99", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "candidates": ["not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "what can be the reason for the leakage in my tile shower?", "answer": "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "id": "903726234e44d4c686db75d7a02d9eb6", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "candidates": ["if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "what to do if my tile shower grout is leaking?", "answer": "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "id": "519bf6e67c3a845156dba270aea50052", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "candidates": ["if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "how to paint over tiles of a tile shower?", "answer": "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "id": "e5c6cd1f8aef15d7f6c9ef6d41383d7d", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "candidates": ["to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "i have a hairline crack in my ceramic tile. what to do?", "answer": "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "id": "45333dae2122a03cc5568a2e40ff1187", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "candidates": ["to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "how would i differentiate between remodelling and a renovation of the bathroom?", "answer": "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "id": "4041d44bbc5776c61a1c1062d57edf4e", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "candidates": ["remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "where should i do the most expenditure in my bathroom renovation?", "answer": "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "id": "6e52fe2482b1c62a0d56f23aa9724ed2", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "candidates": ["the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "is it mandatory to have a masterplan before i start renovating my bathroom?", "answer": "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "id": "b69e26aee3f927668fefce27f18dc273", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "candidates": ["no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "what preparations should i take care of before starting my bathroom renovation?", "answer": "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "id": "fbcc772bd3b3bd55f23997395092ac83", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project.", "candidates": ["the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project."]}
{"question": "why should i choose bundaberg tiling pro?", "answer": "bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project.", "id": "204df1537760a38337d117ed6f6702f6", "domain": "bundabergtilingpro.com.au", "domain_index": 0, "negative": "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "candidates": ["bundaberg tiling pro is a respected and reputed firm of the city’s tiling industry. we have been delivering waterproofing and tiling projects for some years now. and our experience has taught us to be diligent with our work. we take pride in our quality of workmanship, and we have in-depth knowledge of our field. also, we assure you that there will be no nasty surprises during or after the project.", "there are some signs that you can look for to check if your bathroom is leaking. for example, you may be having stains at the base of your bathroom door. or there might be chipping paint or mould growth on the other side of shower walls. for bathroom on upper floors, these signs can be hunted for on the lower floor ceilings and walls.", "to ensure there is no leakage, have waterproofing done over in your bathroom and other wet areas. in waterproofing, layers of chemicals are applied, and these stop moisture build-up or water leakage. this keeps the structure of your property sturdy and robust. it is done in all the wet areas like bathrooms, balconies, toilets, pools, spa, etc.", "waterproofing can be done in four simple steps. the first being, cleaning the surface for waterproofing by removing dust or fungi, etc. secondly, apply primer all over the surface that will come in contact with water. in the third step, apply bond breaker in all the areas that are prone to the effects of building movement. in the fourth and last step, apply waterproofing membrane in two coats, done at 90 degrees angle to each other.", "primer is essential for an effective waterproofing because, it reduces the porosity of the substrate, traps the dust and other contaminants of the surface, and reduces the pin holding problem. most importantly, it seals the moisture of the substrate within it. if this moisture escapes into the waterproofing membrane, it will lead to blistering and failing of waterproofing membrane.", "yes, primer application is necessary according to australian standards. if you do not apply primer while doing the waterproofing, then you can also void the manufacturer’s warranty of the products used. also, it can be done on almost any substrate.", "no, you cannot as waterproofing membranes are non-absorbent. therefore, the primer cannot be applied to them. but applying primer before applying a waterproofing membrane is a must.", "yes, primers do get affected by high temperature. because it gets evaporated faster, that is before it can complete its work of trapping dust and contaminants and controlling the porosity of the substrate.", "the liquid rubber is an easy to apply waterproofing solution. it is liquid polyurethane. for application, you can apply it on almost any substrate except those which are oil-based or very smooth and shiny. it can adhere to masonry, cement, brick, tiles, most metals, etc.", "liquid rubber does not stick to very smooth, shiny, and oily surfaces. like, plastic piping, oil-based paints, varnishes, silicon, etc.", "efflorescenceis the result of calcium hydroxide in cementsurfacing from grouts or from between the walls. calcium hydroxide is present in all types of cement. when this calcium hydroxide surfaces, it reacts with carbon dioxide of the air and forms calcium carbonate. and calcium carbonate is a white coloured flaky/hazy substance. we call efflorescence.", "it is possible through a simple test. simply wet the area. if the white haze disappears, then it is efflorescence. otherwise, if it does not disappears, then it is discolouration. efflorescence being white, is more visible on darker colour walls and tiles.", "yes, efflorescence may be weakening your walls. efflorescence does lead to loss of structural integrity.", "glazed ceramic tiles are as the name suggest tiles with ‘glaze’ over them. here glaze is a thin layer of liquid glass. this glazing is done over most ceramic and even porcelain tiles. in addition to giving them a gloss, they also give the tile resistance to stains and water.", "mosaic tiles are a combination of many tiles that together form a pattern or a design. these can be a single type of tile or a combination of many. like, some ceramic and some stone and others something else. this variety enables them to match any décor. mosaic tiles often come attached on a sheet, and this makes them very easy to install.", "ceramic tiles are a good option for lining at the waterline. they can also be used to cover the floor and walls of the pool, but some things need to be considered before that. if there is even a small crack in the glaze of the tiles, water can leak through the tiles and cause harm to the pool’s structural integrity.", "glass tiles are small tiles made up of recycled glass. they are not only eco-friendly but also non-porous. also, they usually come in dark colours, which gives depth to the pool, while making it look classy at the same time. lastly, they can be used in both hot and cold water pools. thus, yes, they are perfectly suitable for use in swimming pools.", "the best way out is mosaic tiles. mosaic tiles come in many colours and patterns, and they are the ideal way to add colours to your swimming pool. their versatility can match the décor of any backyard. also, they sometimes come in sheets, which are very easy to install. a perfect combination of ease and looks.", "porcelain is the more durable of the two. the manufacturing process for both tiles is different. and this makes all the difference. porcelain tiles can be used for any type of application, from heavy-duty commercial to the household. while ceramic tile’s usage depends on the glaze, accordingly, it can be used for low traffic and areas like home bathrooms and kitchens.", "a vitrified tile is known for its water resilience. other features of a vitrified tile are a glossy finish and scratch-resistance. these vitrified tiles are made up of clay with some unique minerals added, like, feldspar, quartz, etc.", "there are many steps while laying tiles.and the first one is to waterproof the surface and then make it smooth and even. the second step is to apply adhesive and tile over it. do remember to put spacers in between. when done tiling, remove the spacers, and apply grout in these spaces. lastly, apply sealant. but sealant is not required in all types of tiles.", "yes, definitely. exterior tiling goes through a thermal expansion which interior tiles don’t. thus extra measures should be taken while doing exterior tiling. like, there should be mechanical fixing every 2 meters. also, the adhesive should be applied in vast quantities and that too after adding additives.", "large-format tiles are those whose size is in the range of 600mm x 600mm. they need extra care, as owing to their large size, they may be bent at places. thus, a thick layer of adhesive must be applied at the back of the tile too and used with a fast setting adhesive. also, they create more compressive stress than other tiles. thus you must leave at least 3mm space in porcelain and 5mm space in ceramic tiles.", "a tiling failure can be due to many reasons. if even one of the step is not done accurately, it can result in a tiling failure. some of the general reasons are if waterproofing is not done correctly. or the wrong product or wrong quantity of that product is used. like for large tiles, we need to butter on both the tiles and surface. if not done like this, it can lead to a tiling failure.", "not many efforts are required to keep your tiles looking like new for longer. just brush and mop your tiles regularly. also, take care that you wipe off the spills asap. and you can deep clean grouts and tiles once in a while. lastly, you can use carpets and doormats; these cover the tiles and help a lot in extending the longevity of the tiling.", "if you find that your tile shower is leaking, and you cannot spot any leakage area. then it can be a missing grout somewhere.search for the missing grout before and after it is wet. you must search for even the smallest hole. even that can give rise to big problems. this could be the reason for leakage in your tile shower.", "if water is leaking through a crawl space, then maybe it is not your grout joint that is at fault. but the main reason for this must be the waterproofing membrane of your tile shower. to solve this issue, you must remove it all and reinstall it correctly. the process usually is expensive. thus, care should be taken to do it right the first time.", "to paint over tiles of a tile shower, use epoxy paint. but, first, cover the grout with masking tape as grout should never be painted. now, you can pain the colour and design of your choice. after, you finish painting, remove the masking tape and you are done.", "to rectify hairline cracks in a ceramic tile, fill them with clear epoxy resin in them. since these cracks are microscopic, you need to push epoxy resin inside with a toothpick. care should be taken that epoxy fills the space in the hairline cracks.", "remodelling and renovation differ on the aspect of scale. when the change is done on a larger scale, like changing the whole theme of the bathroom, it is known as remodelling. and if the scale is small. like, just changing the fixtures, or only the tiling, etc. then it is known as a bathroom renovation.", "the most expensive head under the expenditure list is the retiling part. although retiling gives a perfect look and feel, it is the priciest one too. other expense heads that play a significant role are bathtubs, sinks, etc.", "no, not always. if the renovation is at a smaller scale, then, it is ok to plan as you progress. agility in planning can work better in this kind of project. but, if you are planning a large scale project or a very luxurious one, then you should plan ahead of time.", "the first thing is research. read magazines and interior design blogs. you can also head towards good tv shows about interior design. all this will give you a vision of how you want your bathroom to be. once you have designed your bathroom, make some arrangements for keeping your bathroom stuff until the project is complete. these are the few preparations i should take care of before starting your bathroom renovation."]}
{"question": "help, i lost the keys to my storage unit, what do i do?", "answer": "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "id": "c62cfcc29252e6428eef614afc93dd9b", "domain": "targetbox.ca", "domain_index": 0, "negative": "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "candidates": ["call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "who has access to my target box? and who provides the lock?", "answer": "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "id": "5a2557fdf3c56ac7477199c1505372d5", "domain": "targetbox.ca", "domain_index": 0, "negative": "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "candidates": ["you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "what condition are your shipping containers in?", "answer": "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "id": "6641c52a8c48c833cbc0b3477d72ca27", "domain": "targetbox.ca", "domain_index": 0, "negative": "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "candidates": ["our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "what kind of unit is a target box?", "answer": "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "id": "738fee5519034180bc3c5e4d216500ee", "domain": "targetbox.ca", "domain_index": 0, "negative": "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "candidates": ["target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "can i store my vehicle in a target box?", "answer": "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "id": "50cb2dd67fdf7a72ef906950305c4539", "domain": "targetbox.ca", "domain_index": 0, "negative": "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "candidates": ["yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "will my valuables be safe if they are stored on your secure storage yards?", "answer": "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "id": "85136016f18a53607ae072d24748d32e", "domain": "targetbox.ca", "domain_index": 0, "negative": "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "candidates": ["our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "are target box containers secure?", "answer": "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "id": "cfd11fc22bdd93728e5ed0ed8cd84276", "domain": "targetbox.ca", "domain_index": 0, "negative": "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "candidates": ["target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "are target box containers weather proof?", "answer": "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "id": "7e67e01aab23416d9c0c558f41adcd20", "domain": "targetbox.ca", "domain_index": 0, "negative": "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "candidates": ["yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "what size target box do i need?", "answer": "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "id": "f1e44dae068e1e88529a9e6c1cd03d30", "domain": "targetbox.ca", "domain_index": 0, "negative": "we supply used and new (one-trip) containers, depending on your needs.", "candidates": ["our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "are your shipping containers new or used?", "answer": "we supply used and new (one-trip) containers, depending on your needs.", "id": "684011fb579c830123eb03afb81e29de", "domain": "targetbox.ca", "domain_index": 0, "negative": "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "candidates": ["we supply used and new (one-trip) containers, depending on your needs.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "how much does it cost to modify a targetbox?", "answer": "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "id": "32194667722f88a1e3ff067fba9bdfcc", "domain": "targetbox.ca", "domain_index": 0, "negative": "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "candidates": ["that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "what other storage container modifications does target box offer?", "answer": "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "id": "4ee0062bd581c1cba7ae8494264b190b", "domain": "targetbox.ca", "domain_index": 0, "negative": "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "candidates": ["when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "is it possible to add shelving to my storage unit?", "answer": "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "id": "00e1961f3b094e954b5a0a223e8455b1", "domain": "targetbox.ca", "domain_index": 0, "negative": "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "candidates": ["of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "how much time do i have to load and unload my target box container?", "answer": "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "id": "0859cf74511b19af7feba286d09034bc", "domain": "targetbox.ca", "domain_index": 0, "negative": "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "candidates": ["once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "i can’t store my unit at my residence. where is your storage site located?", "answer": "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "id": "0e66a609ddbe223ff3ad8aa8ce9f4541", "domain": "targetbox.ca", "domain_index": 0, "negative": "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "candidates": ["target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "i’d like to rent my first storage container. how does the process work?", "answer": "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "id": "1b5169bed9c9ab4915383db1f4a0417f", "domain": "targetbox.ca", "domain_index": 0, "negative": "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "candidates": ["start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "what kind of i.d. do i need to provide to rent a target box unit?", "answer": "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "id": "5888a48ce51f1abe5a38b6a9fe2c6646", "domain": "targetbox.ca", "domain_index": 0, "negative": "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "candidates": ["we require a government-issued driver’s license. please contact us directly if you don’t have one.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "do i need to purchase insurance for my belongings?", "answer": "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "id": "59515d6bd3d3d3b38e16dff53d8f5c92", "domain": "targetbox.ca", "domain_index": 0, "negative": "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "candidates": ["we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "do you offer short-term contracts?", "answer": "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "id": "95adc474c9e613b5e8ea555a8f71ea83", "domain": "targetbox.ca", "domain_index": 0, "negative": "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "candidates": ["yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "what payment methods do you accept?", "answer": "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "id": "81019499cd43ba49f6b834d6488c32da", "domain": "targetbox.ca", "domain_index": 0, "negative": "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "candidates": ["we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "i don’t need my unit for more than a month or two. do you offer flexible payment terms?", "answer": "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "id": "50f0871a8f43b82892e0e512fec1f660", "domain": "targetbox.ca", "domain_index": 0, "negative": "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "candidates": ["of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "i don’t know what size unit i need. can you help?", "answer": "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "id": "0972b8f91903a371861d6f37287e4c9c", "domain": "targetbox.ca", "domain_index": 0, "negative": "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "candidates": ["of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "i am ready to reserve my target box. what should i do next?", "answer": "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "id": "b2d923beaf69aab128bbd102f105e9d5", "domain": "targetbox.ca", "domain_index": 0, "negative": "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "candidates": ["give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "can we arrange a specific delivery time?", "answer": "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "id": "4b47adfc503d399bef02563b50a49ca1", "domain": "targetbox.ca", "domain_index": 0, "negative": "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "candidates": ["we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "does target box deliver and pick-up on weekends?", "answer": "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "id": "65bcf5c7ee88c96b8a29e9a5e203051f", "domain": "targetbox.ca", "domain_index": 0, "negative": "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "candidates": ["we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "my property can’t accommodate a target box. can i still use your services?", "answer": "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "id": "0b67240be618849f7a65decf2e187198", "domain": "targetbox.ca", "domain_index": 0, "negative": "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "candidates": ["absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "i’m not sure if my property is large enough for a container. how much space do i need?", "answer": "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "id": "70917713d758e4c99d8397625ba59819", "domain": "targetbox.ca", "domain_index": 0, "negative": "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "candidates": ["target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "what is the best way to arrange for delivery?", "answer": "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "id": "bc20f333b0707c6c9f90c2a6b60db1b7", "domain": "targetbox.ca", "domain_index": 0, "negative": "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "candidates": ["a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "do i need to be there when you deliver my unit?", "answer": "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "id": "6ba5c492f2b6c20b40d1ddac901dbefb", "domain": "targetbox.ca", "domain_index": 0, "negative": "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "candidates": ["we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "does target box service my area?", "answer": "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "id": "239e26663c20ae6caf4bbbe02be1851c", "domain": "targetbox.ca", "domain_index": 0, "negative": "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "candidates": ["target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "can i order my moving or storage container online?", "answer": "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "id": "930611c896c55b535b27418a556e09d6", "domain": "targetbox.ca", "domain_index": 0, "negative": "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "candidates": ["target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "i need to move quickly. how soon can you deliver my storage or moving container?", "answer": "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "id": "e74bef4e5cd701187e8a6fedbf33ac15", "domain": "targetbox.ca", "domain_index": 0, "negative": "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty.", "candidates": ["delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty."]}
{"question": "what if i need to cancel or change my target box reservation?", "answer": "target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty.", "id": "f017a6fc89796512d9fd1380f362ac49", "domain": "targetbox.ca", "domain_index": 0, "negative": "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "candidates": ["target box offers a free cancellation policy. no deposit is needed to reserve your container and you can cancel your reservation for any reason without penalty.", "call target box during regular business hours (mon – sat, 8 am – 12 pm) for assistance.", "you can provide the lock to your storage or moving container. we do not have access to your target box, as you will have the only set of keys. if you’d like to provide friends or family with access to your unit, please give them a key and notify us that they have access. you will also need to contact your target box consultant to arrange a time to meet up.", "our second-hand shipping containers are usually between 10 and 15 years old. they may have surface rust and dents, but are structurally sound and watertight. our new shipping containers have been used once – for shipping in – and may have minor dents and scratches.", "target box units are modified shipping containers used for trans-ocean and cross-country shipping. entirely cased in steel, they are strong and weatherproof.", "yes, you can! our target box containers offer a dry, safe place to park your vehicle. we also offer outdoor storage for almost any size of car, truck, or rv. call us for details, and to check availability.", "our storage yards are gated and fenced to keep your belongings protected 24 hours, 7 days a week.", "target box units are designed to deter thieves. our containers are made of heavy 8-gauge steel, with extra-strong cross members and corner posts. our new units also come with a special lockbox system to protect your padlock from bolt cutters.", "yes! our storage and moving containers are made of steel and are designed to withstand all weather conditions. your valuables will be protected from the elements!", "our 10 ft container can hold the contents of most one-bedroom homes, apartments or condos. if you have a two-to-three-bedroom home, you probably need our 20 ft container, while our 40ft container offers plenty of space for the contents of even the largest residence.", "we supply used and new (one-trip) containers, depending on your needs.", "that depends on whether you want to add a door or transform your unit into a mobile office. visit our modifications page for more details, and call us at 519-266-4015 to discuss your project.", "when it comes to customizing your storage unit, the possibilities are almost endless. common modifications include: adding a main door, installing windows, adding a 4’, 6’ or 8’ roll-up door, barn door, and louvered vents. we can also install basic electrical needs, including outlets and lighting. all our units come with hardwood floors, operable doors, and ventilation holes. and since they are built with steel construction, they are already virtually wind, water, fire, and rodent proof.", "of course! we’re happy to install shelving brackets on one, two, or three sides of your target box. we don’t know what you’ll be storing, so it’s up to you to provide the shelving. most people find 2” x 10” wooden boards work well.", "once your target box container has been delivered, you are free to pack and unpack at your own pace. please note that we rent our containers on a monthly cycle. if you would like to pro-rate your final month, please call our office to make arrangements.", "target box has secure storage sites in london and cambridge, designed to keep your belongings safe until you are ready for them. we’ll select the secure storage site based on your storage needs.", "start by giving us a call at 519-266-4015 (ontario) or 604-991-4015 (british columbia), or by filling out and submitting our online “request your quote” form – we’ll get back to you, usually within one business day. you’ll be asked to complete a rental agreement and will need a valid visa or mastercard to secure your order. in most cases, your target box unit will be delivered within 24 hours!", "we require a government-issued driver’s license. please contact us directly if you don’t have one.", "we recommend obtaining content insurance from your current provider to cover goods in transit. your insurance company can contact us directly with any questions about our secure storage facility.", "yes. target box will not lock you into an unnecessary contract. whether you’re looking for long-term storage or a short-term moving container, you have the option of paying monthly or bi-monthly without being locked into a 3, 6, or 12-month contract.", "we accept visa, mastercard, and post-dated checks. online payment is coming soon!", "of course! target box rents units on a four-week cycle, but you always have the option of moving mid-cycle. if you know that you don’t need your unit for a full cycle, we’ll be happy to pro-rate your payment. please note that payment is non-refundable and due at the beginning of your rental period.", "of course! your target box consultant can help you determine the storage / moving solution that is right for you. we will ask about the items you need to store, your location, and your time frame to make sure your unit is the right fit.", "give us a call, and we will connect you with a target box consultant who will help you choose the right storage or moving solution for your needs. once your reservation is finalized, you can start packing!", "we’ll do our best to accommodate your schedule. target box can deliver your containers during the morning or afternoon, but we are unable to guarantee a specific delivery time.", "we operate 6 days a week, monday to saturday. your target box consultant can confirm a convenient delivery and pick-up time.", "absolutely. we know that not all properties can accommodate our delivery trucks – which require a length of 70 feet to place a 20-foot unit. if we are unable to bring a container to you, you have the option of storing your target box unit at our secured storage yard. we’ll keep your unit safe for as long as you need, and if your new home has more room we’ll even deliver it when you move.", "target box requires a clear area that is 12 feet wide, 15 feet high, and 60 feet long in order to place a storage or moving container on your property. if you live in a condo or apartment, please secure prior approval from your property manager and schedule elevator times if necessary. please ensure adequate clearance and accessibility prior to the delivery of your target box unit.", "a target box consultant will contact you to arrange a convenient delivery time. to make sure your delivery goes smoothly, please be prepared to answer a few questions, including: where should the container be placed on your property? which way should the door face? is the area paved? are there overhead wires or trees?", "we prefer to have someone present the first time we deliver your target box. if you, or a designated contact person cannot be available, talk to your storage consultant to make alternate arrangements. we want to make sure your target box is placed in the right location, which may require markers or a detailed explanation if no one is present.", "target box services select markets in ontario including woodstock, london, kitchener, cambridge, waterloo, guelph, st. thomas, tillsonburg, brantford, and hamilton – as well as surrounding areas.", "target box customers will soon be able to reserve and pay for their containers online. until then, please fill out our ‘get a quote’ form on the right side of this pace and a target box consultant will contact you within 24 hours to finalize your order and arrange delivery.", "delivery time varies depending on the availability of storage units and delivery trucks, the distance to the delivery location, the number of containers required, and whether your containers require additional accessories. but for most customers, target box can deliver your moving or storage unit within 24 business hours of your order being finalized."]}
{"question": "what is productified?", "answer": "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "id": "9f75238740ff9853588a8cc26195ae51", "domain": "productified.com", "domain_index": 0, "negative": "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "candidates": ["productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form."]}
{"question": "who is productified for?", "answer": "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "id": "7e8e6d6470ad11771f148a18f9521be6", "domain": "productified.com", "domain_index": 0, "negative": "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "candidates": ["productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form."]}
{"question": "i have a full-time job – is productified for me?", "answer": "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "id": "7632ed5b53ec133c4e5d6edf338355c1", "domain": "productified.com", "domain_index": 0, "negative": "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "candidates": ["yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form."]}
{"question": "what types of products does productified support?", "answer": "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "id": "7abd560fe3b60cd328276352390bc041", "domain": "productified.com", "domain_index": 0, "negative": "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "candidates": ["the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form."]}
{"question": "what makes productified stand apart?", "answer": "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "id": "70a36cc94c871deecfdebbebc031cdc5", "domain": "productified.com", "domain_index": 0, "negative": "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "candidates": ["the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form."]}
{"question": "how does productified work?", "answer": "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "id": "319cd9e2a41a2b2b56fcc57812417b94", "domain": "productified.com", "domain_index": 0, "negative": "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "candidates": ["productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form."]}
{"question": "how do i get started?", "answer": "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "id": "7a14110e922ab408276f355243a747d5", "domain": "productified.com", "domain_index": 0, "negative": "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "candidates": ["sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form."]}
{"question": "how much does it cost to use productified?", "answer": "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "id": "63fba3b0bbf84eaea8ce6b6833c27db7", "domain": "productified.com", "domain_index": 0, "negative": "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "candidates": ["productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form."]}
{"question": "how does productified make money?", "answer": "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "id": "44415c7c826bea4690e08138299e9473", "domain": "productified.com", "domain_index": 0, "negative": "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "candidates": ["we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form."]}
{"question": "is my idea safe on productified?", "answer": "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "id": "93921d38c107decc7bb72b7ca0e53b55", "domain": "productified.com", "domain_index": 0, "negative": "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "candidates": ["we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form."]}
{"question": "how do i protect my idea?", "answer": "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "id": "3fb8d68eea06831227823b0f388777d0", "domain": "productified.com", "domain_index": 0, "negative": "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "candidates": ["there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form."]}
{"question": "how does productified help with licensing?", "answer": "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "id": "0417a42609b9d647b6fb094fe7a079dc", "domain": "productified.com", "domain_index": 0, "negative": "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "candidates": ["if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form."]}
{"question": "how does productified help with patenting my invention?", "answer": "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "id": "d31bbc4d57736accc625475b4de87799", "domain": "productified.com", "domain_index": 0, "negative": "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "candidates": ["our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form."]}
{"question": "how does productified help with trademarking my product name and logo?", "answer": "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "id": "c93c71669935770643c0852700cbf6ed", "domain": "productified.com", "domain_index": 0, "negative": "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "candidates": ["our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form."]}
{"question": "how does productified help with fundraising?", "answer": "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "id": "8ddbbf45c86359af71d662f58d923ff4", "domain": "productified.com", "domain_index": 0, "negative": "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form.", "candidates": ["our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors.", "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form."]}
{"question": "how do i speak to you about my idea?", "answer": "if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form.", "id": "0d371cd47ff790d0d979df63cc806fcf", "domain": "productified.com", "domain_index": 0, "negative": "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "candidates": ["if you’d like to discuss your idea with us, please reach out via contact us – productified . we are happy to sign an nda. please do not disclose anything confidential in the “contact us” form.", "productified is a product idea development platform that helps inventors and entrepreneurs bring their ideas to market faster, easier, and cheaper than ever before. the main parts of the platform are:\n– the step-by-step idea development guide with the list of the most common tasks linked to each video,\n– advice of our idea development experts,\n– help with finding reliable, affordable freelancers.", "productified is for you if you have an idea and want to develop it into product and bring it to market, while making all the business and product decisions. we provide advice and resources to make this happen.", "yes! productified provides advice and resources for busy professionals to save you time and money and help you be more efficient.", "the idea development guide is applicable to any product because most of the steps are similar. when it comes to “ask our idea development experts”, most of our expertise is in hardware and software products, ranging from simple to complex physical devices, gadgets, smart connected hardware, such as internet of things (iot), websites and apps for consumer, industrial, and medical applications.", "the combination of our step-action guide, support system, and access to reliable, affordable freelancers is what makes us stand apart.\nour guide is like your time: limited. it provides practical information about the why, when, what, and how. why a specific step needs to be done? when it needs to be done, and what is the right order of steps, to save your time and money. what exactly needs to be done? how to do it, if you prefer doing it yourself, or how to select the right expert to do it for you in a cost-effective way.\nthe guide is not a bunch of theory but a step-action manual. you learn by doing like a true entrepreneur.\nyou can lean on our support system and get help by asking our idea development experts.", "productified is a product idea development platform to develop your idea into a product and bring it to market. productified puts you, the entrepreneur, into the driver’s seat. you make all the decisions, while all the resources on our platform, including our experts, are here to support you at every step of the way when you need it.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "sign up to gain access to the guide, the tasks, links to freelancers, and “ask the expert”.\ncomplete one task at a time in just three steps:\n1. watch a guide’s video. if you have a question – submit it to our experts.\n2. get a task done by either doing it yourself or getting a freelancer to do it for you.\n3. repeat, and have fun doing it!", "productified is currently completely free – just sign up and be on your way!\nno hidden costs, no gimmicks.\nwhy is productified free? see the next faq “how does productified make money?”", "we make money through freelancers and service providers. there are no extra or hidden costs for you whatsoever. we get paid a small fraction of what you spend with the freelancers. \nand you only pay freelancers if you’re satisfied with their work, guaranteed! therefore, your goals and ours are aligned because we only make money if you’re successful.\nall you need to do to get our support for free is to sign up for a service, such as fiverr, using the link we provide, simply by clicking on a “view cost-effective experts on fiverr” button.", "we will never ask you to share your idea with us. it is your intellectual property.\nwhen asking our experts for help, please make sure not to disclose any confidential information.\nif you need to discuss your idea with us, we are happy to sign an nda.", "there are several ways to deter others from copying your idea:\n1. a patent or even a patent application, whether provisional or non-provisional. once a patent application is submitted, you can state “patent pending” on any description of your invention.\n2. if your idea is not patentable, you can keep its “secret sauce” a secret, as in “trade secret”.\n3. when talking to other parties, such as vendors or potential partners, request to sign a non-disclosure agreement (nda). make sure to mark all confidential information “proprietary and confidential. property of …”.\nit is important to keep in mind that no patent or nda is bulletproof; somebody with significant resources and motivation may try to copy your idea and possibly work around your patent. your speed is the best competitive advantage: the faster you bring your product to market and start selling, the harder it will be to compete against it.", "if your goal is to land a licensing deal, these three activities are essential to improve your chances of getting such a deal and increase the royalties from the product’s sales:\n1. market research to make sure your product solves a real problem and your future customers are willing to pay for it.\n2. develop your intellectual property. two types of intellectual property are commonly licensed: patents and trade secrets, such as a source code, software, algorithm, process, recipe, or a list of ingredients.\n3. develop and build a functional prototype to demonstrate the product and prove the feasibility and function.\nread more in our blog article “what should be my licensing strategy?” here: blog – productified\nour idea development guide takes you through these steps. we will connect you with reliable and affordable market research, patent search, patenting, and product and prototype development experts.\nand, finally, once you are ready, we will connect you with one of our trusted licensing partners.", "our idea development guide takes you through the patenting steps so you can better prepare for patenting your invention.\nwe will connect you with reliable and affordable patent search and patenting experts.", "our idea development guide takes you through the steps to develop a brand name for your product, or your company.\nwe will connect you with reliable and affordable logo designers and with trademark experts.", "our guide will teach you our proven phased fundraising strategy and take you through each fundraising step.\nyou can raise the initial money on gofundme using our gofundme playbook and later launch a kickstarter or indiegogo campaign with our crowdfunding experts.\nthe guide will prepare you for raising money from angel investors."]}
{"question": "what is the paycargo system?", "answer": "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "id": "a241cac3e4ec77dece79d8b13f33b9e0", "domain": "paycargo.com", "domain_index": 0, "negative": "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "candidates": ["the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "who could use paycargo?", "answer": "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "id": "33dd135a7edfe94cd001015e1e8ec254", "domain": "paycargo.com", "domain_index": 0, "negative": "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "candidates": ["carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what are the requirements for using paycargo?", "answer": "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "id": "87a47f75ad9c76b07c7c6b63bd76fe2f", "domain": "paycargo.com", "domain_index": 0, "negative": "the paycargo system can be accessed 24 hours a day, 7 days a week.", "candidates": ["the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "when can a payer/vendor access the paycargo system?", "answer": "the paycargo system can be accessed 24 hours a day, 7 days a week.", "id": "dedb467cbb090c1d323d7140c4e84417", "domain": "paycargo.com", "domain_index": 0, "negative": "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "candidates": ["the paycargo system can be accessed 24 hours a day, 7 days a week.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what are the payment options?", "answer": "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "id": "3b6b579b10b55ebad0d2a9aa655b7d8a", "domain": "paycargo.com", "domain_index": 0, "negative": "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "candidates": ["currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "how does a payer know if a payment was made after it is approved if it does not show as paid in the transaction table", "answer": "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "id": "8458f5be8a817279f268afa2b1f263e4", "domain": "paycargo.com", "domain_index": 0, "negative": "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "candidates": ["the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what happens if a payment is returned on carrier credit or overnight?", "answer": "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "id": "0505805530898965df0059f23c7ccada", "domain": "paycargo.com", "domain_index": 0, "negative": "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "candidates": ["there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what is the cutoff time to process a payment?", "answer": "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "id": "d753176cc7b0db602e3ea6b05c270eae", "domain": "paycargo.com", "domain_index": 0, "negative": "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "candidates": ["invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what is a transaction?", "answer": "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "id": "dfb858e9d6f6f74b141d63b708003b30", "domain": "paycargo.com", "domain_index": 0, "negative": "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "candidates": ["one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what is a dispute?", "answer": "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "id": "f52bac9a8655422194437d45ce7bcffc", "domain": "paycargo.com", "domain_index": 0, "negative": "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "candidates": ["a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what can paycargo do for a vendor?", "answer": "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "id": "ce1835c31776e60d63cc9aca93538d3e", "domain": "paycargo.com", "domain_index": 0, "negative": "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "candidates": ["through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "how does the vendor receive payments from the shipper/payer?", "answer": "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "id": "3b509c8a5950349e65bb3e1b0a0fbe76", "domain": "paycargo.com", "domain_index": 0, "negative": "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "candidates": ["all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "how long is the registration process?", "answer": "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "id": "6940dddb3869773978ae0c7ecbab8c8a", "domain": "paycargo.com", "domain_index": 0, "negative": "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "candidates": ["registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what agreements need to be signed, and who needs to sign them?", "answer": "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "id": "45dab51d82f68b8f5cabffe091eefaf6", "domain": "paycargo.com", "domain_index": 0, "negative": "three (3) years, but most can be terminated at any time with a 90-day notice.", "candidates": ["a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what is the duration of the agreement?", "answer": "three (3) years, but most can be terminated at any time with a 90-day notice.", "id": "ffff85debc95e2beed8220485bc1523d", "domain": "paycargo.com", "domain_index": 0, "negative": "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "candidates": ["three (3) years, but most can be terminated at any time with a 90-day notice.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "is integration of systems required?", "answer": "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "id": "f39fd5d67dfb22575e041f94d3f9d719", "domain": "paycargo.com", "domain_index": 0, "negative": "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "candidates": ["it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "does the paycargo system work in real time?", "answer": "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "id": "44886987f8e194df1c3c8ef0d0e1f91e", "domain": "paycargo.com", "domain_index": 0, "negative": "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "candidates": ["yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "how does a vendor add more payers to the paycargo system?", "answer": "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "id": "d396b4dd15918764947555b222b5593b", "domain": "paycargo.com", "domain_index": 0, "negative": "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "candidates": ["notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "how is a vendor informed of transactions approved by its payer?", "answer": "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "id": "88942002301a3dc3688d0b0a12e02500", "domain": "paycargo.com", "domain_index": 0, "negative": "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "candidates": ["the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "how is a vendor informed of transactions disputed by its payer?", "answer": "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "id": "6370ec95e14963a1c59b6e7811f134e8", "domain": "paycargo.com", "domain_index": 0, "negative": "the vendor must contact the payer and remind the payer that payment is still pending.", "candidates": ["the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what if a payer does not take an action on a transaction?", "answer": "the vendor must contact the payer and remind the payer that payment is still pending.", "id": "b0170cd5e2aa3d71fb2898403eda5d8c", "domain": "paycargo.com", "domain_index": 0, "negative": "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "candidates": ["the vendor must contact the payer and remind the payer that payment is still pending.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "if the vendor cancels a transaction, why will it not upload again?", "answer": "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "id": "e856ec6cf74bfb73fc4974cbc00c34a7", "domain": "paycargo.com", "domain_index": 0, "negative": "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "candidates": ["if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "can a payer place a stop payment on an approved transaction?", "answer": "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "id": "b1004df4d40affcf33d4433e653c989a", "domain": "paycargo.com", "domain_index": 0, "negative": "the payment due date will automatically default to the date it is being created.", "candidates": ["no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what happens if a transaction does not have a payment due date entered?", "answer": "the payment due date will automatically default to the date it is being created.", "id": "45f630f531bbeaae5aeed80208b0e293", "domain": "paycargo.com", "domain_index": 0, "negative": "vendor has the option of returning the check or entering a manual payment in the system.", "candidates": ["the payment due date will automatically default to the date it is being created.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what if the vendor receives a check for a transaction already in the paycargo system?", "answer": "vendor has the option of returning the check or entering a manual payment in the system.", "id": "16d503eba804f4a8abc537704a9ed71e", "domain": "paycargo.com", "domain_index": 0, "negative": "they could still enter a manual payment as long as it is still in the processing status.", "candidates": ["vendor has the option of returning the check or entering a manual payment in the system.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what if that transaction is already approved for payment in the system?", "answer": "they could still enter a manual payment as long as it is still in the processing status.", "id": "e2010bfc797ae1a82d0fa47e18349e1d", "domain": "paycargo.com", "domain_index": 0, "negative": "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "candidates": ["they could still enter a manual payment as long as it is still in the processing status.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what can paycargo do for a payer?", "answer": "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "id": "d0d26d6cddb574f928b17063dd658402", "domain": "paycargo.com", "domain_index": 0, "negative": "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "candidates": ["through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "how often will the vendor’s information update in the paycargo system?", "answer": "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "id": "25bfee9ec6026b6b1ef38e908774edfa", "domain": "paycargo.com", "domain_index": 0, "negative": "by opening the \"request carrier association\" and following the instructions to add a vendor.", "candidates": ["depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "how does a payer add more vendors to pay through the system?", "answer": "by opening the \"request carrier association\" and following the instructions to add a vendor.", "id": "788dd6a02f4a833b4cf02025891b2a9d", "domain": "paycargo.com", "domain_index": 0, "negative": "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "candidates": ["by opening the \"request carrier association\" and following the instructions to add a vendor.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what reports can help me reconcile my bank statements?", "answer": "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "id": "88bf2dba029904b5fcb5a8934fca9080", "domain": "paycargo.com", "domain_index": 0, "negative": "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "candidates": ["paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "how does the payer set up paycargo credit?", "answer": "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "id": "c694c54b4225e228cadf9f3ecc575858", "domain": "paycargo.com", "domain_index": 0, "negative": "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "candidates": ["a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "can paycargo credit be used for imports and exports?", "answer": "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "id": "9087c2999c3294557f13274e3da55705", "domain": "paycargo.com", "domain_index": 0, "negative": "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "candidates": ["yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "does the carrier recognise payments on paycargo credit as paid?", "answer": "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "id": "d40f5decd4bc4d3328ed7b7f4e3ef51c", "domain": "paycargo.com", "domain_index": 0, "negative": "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "candidates": ["yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "once a payer approves a transaction in the paycargo system, will vendor release payer’s bol or cargo?", "answer": "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "id": "c4f0f61548989d004a4466734a8e458a", "domain": "paycargo.com", "domain_index": 0, "negative": "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "candidates": ["when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "when payer is informed that there are additional charges, how quickly will those charges appear in the paycargo system?", "answer": "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "id": "7c6d82bde22dbe272ceae2fe6a87949b", "domain": "paycargo.com", "domain_index": 0, "negative": "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "candidates": ["in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "can the payer determine and schedule the payment due date?", "answer": "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "id": "d7aef43ad34402bf6bdca78a3fb4f2f5", "domain": "paycargo.com", "domain_index": 0, "negative": "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "candidates": ["yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "can the payer change the payment due date once they have approved a transaction?", "answer": "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "id": "14babd7760c01365d159b58fb13aa837", "domain": "paycargo.com", "domain_index": 0, "negative": "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "candidates": ["no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what if a vendor does not respond to a dispute?", "answer": "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "id": "b3805d770dd4f3913b1a752e852618b9", "domain": "paycargo.com", "domain_index": 0, "negative": "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "candidates": ["the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "can a payer dispute or deny an entire transaction?", "answer": "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "id": "f1dd9a7c78ea30bfe14702fb64f70af7", "domain": "paycargo.com", "domain_index": 0, "negative": "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "candidates": ["yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what if the payer has a dispute, but needs to approve the transaction to obtain cargo or bol?", "answer": "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "id": "ffaecc4b07fa879343f51dc20300a3b0", "domain": "paycargo.com", "domain_index": 0, "negative": "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "candidates": ["the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what if payer approves a transaction, but realizes afterward there is a mistake? can they place a stop payment?", "answer": "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "id": "283da0c9d9d7341ed7d76a636dd10eda", "domain": "paycargo.com", "domain_index": 0, "negative": "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "candidates": ["no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what if shipment was originally prepaid, but payer wants to change it to collect? or vice versa?", "answer": "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "id": "16e77e4dd9dd574e55d883f11926afb4", "domain": "paycargo.com", "domain_index": 0, "negative": "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "candidates": ["if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "what happens if a payer has approved a transaction but has changed its bank account?", "answer": "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "id": "bc78d93124bd20540929a30b68085a6d", "domain": "paycargo.com", "domain_index": 0, "negative": "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved.", "candidates": ["payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved."]}
{"question": "how quickly will the vendor know a payer has approved a transaction?", "answer": "immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved.", "id": "36903898580f2a088e24900f2870068e", "domain": "paycargo.com", "domain_index": 0, "negative": "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "candidates": ["immediately. vendor will receive an e-mail alert from paycargo, regarding the payer's payment. also, status is changed from pending to approved.", "the paycargo system is the first neutral on-line freight payment system for the global shipping industry. it allows payers, vendors, and freight brokers to settle accounts rapidly and reliably within a standardized, secure platform. participation in the paycargo system requires no capital expenditures and is easy to implement. it is a complementary tool to any existing legacy system.", "carriers, shippers, nvoccs, 3pls, customs brokers, freight forwarders, freight brokers, and ship agents, or any vendor and their customers.", "the paycargo system is a secure, web-based application that can be accessed by any pc with internet access. you will be given a unique username and password at setup to access the paycargo system.", "the paycargo system can be accessed 24 hours a day, 7 days a week.", "currently there are two (2) payment options available with the paycargo system. 1. overnight debit payment for shipment is debited from the payer account and credited to the vendor account on the scheduled due date or on the day the payer schedules it. 2. paycargo credit if the payer has applied for and is granted paycargo credit, paycargo will pay the vendor and maintain an account receivable from the payer. payment will be credited to the vendor account on the due date.", "the payer would run a payment status report. there are three (3) different \"payment\" statuses within paycargo: pending, processing, and processed. - pending: payer has approved the payment, but the automated clearing house (ach) is pending. - processing: ach is processing, the funds may be in the process of transferring. - processed: ach transfer is complete. payer has been debited for the amount owed and vendor has been credited. once the status changes to processed, the transaction cannot be cancelled.", "there are typically only a few reasons a payment would return: insufficient funds in the account, the account number or routing number is invalid, or the account is closed. the paycargo system will provide the return reason if an ach item is rejected and will work with the payer in an effort to make the payment good. if a payment is returned, it is the vendor’s responsibility to contact the payer to collect the payment owed.", "invoice payments can be approved 24 hours a day, 7 days a week. paycargo will process approved payments by 6pm est monday-friday, excluding bank holidays.", "one unique open invoice or accounts receivable item in the form of a bill of lading (bol) or an invoice between a vendor and a payer.", "a disagreement initiated by the payer for the amount of a transaction item or invoice total.", "through the paycargo system, a vendor can make their receivables available to their customers to view, approve or dispute any invoice or bill of lading. they can then get paid online immediately and reduce overall time and costs associated with receiving paper payments, and reduce their days sales outstanding (dso).", "all payments are received via ach. the transactions will post on the paycargo system allowing the payer to log in and view all their transactions with participating vendors. they will then have the ability to either dispute or approve a transaction for payment. once approved, paycargo will debit the payer for the amount owed and credit the vendors the same day. the funds will appear for the vendor the next day.", "registration is immediate, and there is no cost to register. several minutes after registering you should receive a welcome alert email with credentials that allow you to login.", "a vendor can register online, but we recommend that they sign a carriers master agreement by an authorized representative of the vendor.", "three (3) years, but most can be terminated at any time with a 90-day notice.", "it is not necessary to do a full integration, but there may be some simple software connectors needed to allow interfacing. we can also interface via electronic data interchange (edi), xml, csv files or other methods.", "yes, if we are interfaced via edi or other real-time method. we can also be near real-time using the batch upload via web services.", "notify your payers that you would like to add them to the paycargo system and have them register and associate themselves to the vendor. your paycargo sales rep will be happy to work with you and your payers in completing the necessary registration online.", "the vendor will immediately receive email alerts for approved transactions. also, the transaction status on the paycargo website is changed from pending to approved. you can also run a carrier transaction report.", "the vendor will receive email alerts for any disputed transactions. also, the transaction will be marked disputed. the vendor can also run the dispute resolution rate report.", "the vendor must contact the payer and remind the payer that payment is still pending.", "if a transaction is canceled, a new transaction will need to be generated since duplicate transactions are not allowed. the canceled transactions remain in the system's history.", "no, the payer must contact the vendor, and the vendor can create a manual payment, but only if the payment is still in a processing status.", "the payment due date will automatically default to the date it is being created.", "vendor has the option of returning the check or entering a manual payment in the system.", "they could still enter a manual payment as long as it is still in the processing status.", "through the paycargo system, a payer can view invoices loaded by a participating vendor, or set up any non-participating carrier by loading invoices from their payables. the payer can leverage multiple payment options, approve or dispute a transaction before making a payment, track the status of a payment, and reduce the amount of additional expenses associated with manual payments.", "depends on how often a vendor is able to send batch updates, which for paycargo is possible every minute. however, if the vendor is integrated with paycargo it can update in real-time.", "by opening the \"request carrier association\" and following the instructions to add a vendor.", "paycargo recommends the \"ach reconciliation report\" which can be scheduled to be received on a pre-selected schedule as well.", "a payer can only apply for credit if they have registered, and they can do so online once they login. please note that not all payers will qualify for paycargo credit.", "yes. once you qualify for credit, you can use it for any payment you want whether it is an import or export.", "yes, when paycargo credit is used by a payer to make a payment, the payment is guaranteed by paycargo to the vendor.", "when an overnight debit is used, usually the vendor will release depending on the business relationship they have with the payer. if they normally release based on the payer submitting a check, then they will probably do the same with an ach.", "in real-time if vendor is integrated with paycargo or as soon as the next vendor update is sent if using batch updates. also, an e-mail alert will be sent to payer detailing changes in a transaction or a new transaction. at that time the payer may open a dispute, if needed.", "yes, but this will need to be agreed upon between both payer and vendor and only the vendor will be able to modify the payment due date. if the payer is uploading his payables then he can schedule as he pleases.", "no. only the vendor can make changes in the transaction including the payment due date. however, payer can work with vendor if this needs to be changed.", "the payer may set alert notifications to see if a dispute has been responded to in a timely manner. it is the responsibility of the payer to follow up on any disputes they may have.", "yes, and all disputes are tracked through the dispute tool, and a complete thread and audit history is kept within the transaction.", "the payer must work this out with the vendor and reach an agreement on how to proceed before moving forward.", "no. the payer cannot stop the process at this point except by contacting the vendor and having the vendor enter a manual payment if the status is still processing.", "if such a change is required, payer must contact the vendor directly. the vendor then, in either case, is the party that must cancel the transaction.", "payer must immediately notify vendor and paycargo customer service. the corrected information must be submitted in writing within 12 hours."]}
{"question": "where are you located?", "answer": "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "id": "c2bdcbe780a337edb882463791b963c2", "domain": "catalinaop.com", "domain_index": 0, "negative": "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "candidates": ["we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "do you have a physical storefront?", "answer": "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "id": "1ae48c128174cfdb2d72b6fcad771bbc", "domain": "catalinaop.com", "domain_index": 0, "negative": "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "candidates": ["yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "where do you ship?", "answer": "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "id": "2b44b97db03b1f9546127ccb24e1f4f1", "domain": "catalinaop.com", "domain_index": 0, "negative": "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "candidates": ["we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "what is your shipping method?", "answer": "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "id": "42ccc5b098081284a32329022b7962c0", "domain": "catalinaop.com", "domain_index": 0, "negative": "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "candidates": ["we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "what is the cost of shipping?", "answer": "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "id": "5749d73be54a3d68c7f4842c7f2a8981", "domain": "catalinaop.com", "domain_index": 0, "negative": "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "candidates": ["unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "do you offer free shipping?", "answer": "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "id": "8a12145b37f1a73382cf2bd7f6248255", "domain": "catalinaop.com", "domain_index": 0, "negative": "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "candidates": ["yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "when will i receive my order?", "answer": "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "id": "697cd01bb9b976a8c4d86b285d969eeb", "domain": "catalinaop.com", "domain_index": 0, "negative": "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "candidates": ["you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "can my order arrive on a saturday?", "answer": "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "id": "de4531273df1c4e025a5f31101165892", "domain": "catalinaop.com", "domain_index": 0, "negative": "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "candidates": ["saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "is there a minimum purchase for online orders?", "answer": "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "id": "27c57a96d79e583d620882a0b783bac5", "domain": "catalinaop.com", "domain_index": 0, "negative": "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "candidates": ["we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "do i need an account to place an order?", "answer": "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "id": "d74e3c6da6813a6b64d5a63d34e23396", "domain": "catalinaop.com", "domain_index": 0, "negative": "our cut-off time to place an order for next day delivery is 11am pst.", "candidates": ["you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "what is the cut-time to place an order for next day delivery?", "answer": "our cut-off time to place an order for next day delivery is 11am pst.", "id": "f328d544dec316beb5311207a8b0a2de", "domain": "catalinaop.com", "domain_index": 0, "negative": "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "candidates": ["our cut-off time to place an order for next day delivery is 11am pst.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "what is your return policy?", "answer": "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "id": "0b0f55a70642bc4e377a1c80e1157c83", "domain": "catalinaop.com", "domain_index": 0, "negative": "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "candidates": ["if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "why are some products not available at times?", "answer": "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "id": "c43a04f8d1a80c0bffad1922a729807f", "domain": "catalinaop.com", "domain_index": 0, "negative": "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "candidates": ["occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "can i send an order as a gift?", "answer": "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "id": "0200c98448ed693e1a04af132c7175a3", "domain": "catalinaop.com", "domain_index": 0, "negative": "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "candidates": ["of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "what is your return policy?", "answer": "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "id": "130ea1cf638fd81ef2a6ce19be7cff72", "domain": "catalinaop.com", "domain_index": 0, "negative": "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "candidates": ["if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "how should i store my seafood?", "answer": "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "id": "ad9ff5736a2450394bbbabde70c9eabd", "domain": "catalinaop.com", "domain_index": 0, "negative": "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "candidates": ["once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "how should i cook my fish?", "answer": "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "id": "7445c83af2b4a52ef0a6c08ac5678725", "domain": "catalinaop.com", "domain_index": 0, "negative": "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "candidates": ["a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "what should i do if my live sea urchin, lobster, spot prawns, etc. perish during transit?", "answer": "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "id": "cdeb7e6853065046d55b00be495688f9", "domain": "catalinaop.com", "domain_index": 0, "negative": "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "candidates": ["we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "my fish arrived partially thawed; can i refreeze it?", "answer": "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "id": "f12932545db05170a85f005c1a112279", "domain": "catalinaop.com", "domain_index": 0, "negative": "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "candidates": ["we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "how long can i keep my fresh seafood before eating it?", "answer": "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "id": "d1b4d22d7dd00ae60c13886e65220694", "domain": "catalinaop.com", "domain_index": 0, "negative": "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "candidates": ["fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "how long can i keep my frozen seafood before eating it?", "answer": "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "id": "610960b225998a05fa40e9177510cbd5", "domain": "catalinaop.com", "domain_index": 0, "negative": "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "candidates": ["with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "how should i properly defrost frozen fish and other seafood such as shrimp or scallops?", "answer": "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "id": "c27f9aebcb544b9ee25b77f7f9c99157", "domain": "catalinaop.com", "domain_index": 0, "negative": "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "candidates": ["the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "can i defrost seafood in the microwave?", "answer": "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "id": "7b0b64f1d0efdf61c5f1a50d1f98e086", "domain": "catalinaop.com", "domain_index": 0, "negative": "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "candidates": ["please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "what does “sushi grade” mean?", "answer": "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "id": "8df17aed485bc5b9739cb416f0c60e7c", "domain": "catalinaop.com", "domain_index": 0, "negative": "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "candidates": ["“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "does sushi grade fish have to be frozen to be enjoyed raw?", "answer": "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "id": "4bc65859ff4331c4af9da4297bf344cb", "domain": "catalinaop.com", "domain_index": 0, "negative": "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "candidates": ["generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "what does “sushi grade” mean?", "answer": "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "id": "ea42c9ed8582122929a46a8384c1248c", "domain": "catalinaop.com", "domain_index": 0, "negative": "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "candidates": ["“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "is it okay to eat raw shellfish?", "answer": "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "id": "3974dd762ef93b7473f7702773b03d8e", "domain": "catalinaop.com", "domain_index": 0, "negative": "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting.", "candidates": ["shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting."]}
{"question": "for best color, taste, and texture, how should i defrost my sushi grade tuna loin or toro?", "answer": "tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting.", "id": "2da8c54c3fd859234e717cd88b35f5a6", "domain": "catalinaop.com", "domain_index": 0, "negative": "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions.", "candidates": ["tuna naturally turns brown when exposed to air (unless it has been gas-treated). to maintain its best color and texture, we recommend the following: \n1. grab a large bowl, salt, plastic food wrap and cheesecloth or kitchen paper (you may substitute paper towel, but it may stick to product).\n2. fill bowl with lukewarm water and add salt at a rate of 2 teaspoons per liter of water. remove tuna from any packaging and gently rinse with cold water then immerse in saltwater solution for 3-5 minutes, depending on size.\n3. remove from saltwater and gently rinse with cold water. gently remove excess moisture by wrapping tuna in cheesecloth or kitchen paper and then in plastic food wrap.\n4. use care to ensure the product is not wrapped too tightly as it is necessary to allow the product to “breathe” to achieve appropriate color. plastic food wrap should not come in direct contact with the product. refrigerate 3-5 hours, depending on size.\n5. once tuna is fully thawed do not refreeze. consume within 1-2 days of defrosting.", "we are located in the famed coastal town of san diego, ca, otherwise known as america’s finest city!", "yes! in addition to our online store, we have a walk-in fish market: \nlocated at 5202 lovelock street, san diego, ca, 92110.\nour market is open to the public from 8am to 5pm tuesday through friday and 8am to 3pm saturday and sunday.\nany temporary changes to our operating hours due to holidays or other factors are typically posted on our social media pages and/or door signage.", "we ship within the united states, including alaska and hawaii. we do not ship to puerto rico, nor do we ship internationally.", "we ship priority next day. seafood is shipped in insulated packaging with ice packs and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). for additional details, please refer to our shipping information here", "unlike other online seafood retailers, we provide our customers with a competitive flat rate that does not increase based on weight. for additional details, please refer to our shipping information here", "yes. orders over $200 shipping to california get free shipping. orders over $300 shipping elsewhere in the u.s. get free shipping. for additional details, please refer to our shipping information here", "you may select a delivery date four days out from when your order is placed, excluding blackout dates (sundays, mondays, and holidays). if you are unable to select a preferred delivery date at check out, it is for one of three reasons:\nit is outside of the four-day window;\nit is a sunday, monday or holiday;\nor your zip code does not qualify for saturday delivery.", "saturday delivery may be arranged for an additional charge, although some zip codes do not accept saturday delivery. for additional details, please refer to our shipping information here", "we require a $50 minimum purchase for online orders. unlike many online competitors, we do not require quantity minimums on individual items.", "you may check out as a guest and do not need to set up an account. however, creating an account will help you check out faster in the future.", "our cut-off time to place an order for next day delivery is 11am pst.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “acts of god”).", "occasionally, you will find one or more of our seafood selections out of stock. this can be due to several factors including seasonal availability, weather conditions which can greatly impact availability, and/or demand exceeding supply.", "of course! when you check out, update the shipping address with your recipient’s address. \nnot sure what type of fish they like? a catalina offshore products gift card makes the perfect gift for your seafoodie! simply choose a dollar amount, add your message, and the gift card will be emailed directly to your recipient for easy ordering anytime.", "if for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund.\nrefunds on frozen items or dry goods may be requested within 30 days of delivery except for proton frozen tuna, which may only be refunded within 7 days of delivery.\nwe do our best to address order issues within the next business day but due to the volume of inquiries we receive, please allow up to 48 hours for a response. be advised that our offices are closed on weekends.   \nto expedite the process, please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.   \nalthough we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. for this reason, we ship our fresh and frozen products in insulated packaging with gel ice and/or dry ice to withstand 24-48 hours in transit (depending on the final destination). \nsometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value.  \nrequests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.  \nfedex and catalina offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “acts of god”).", "once your order arrives, open and inspect your seafood. look carefully for smaller items wrapped inside packaging materials, or that may have slipped between gel packs or dividers. contents should be cool to the touch. \nfresh fish should be placed in the refrigerator. if you do not intend to use the fish within a day or two, you can freeze your fish for later use. live shellfish and crustaceans should be placed on a baking tray or bowl, covered with a damp cloth and placed in your refrigerator.", "a good rule of thumb when cooking in a pan or on the grill is to cook fish for 10 minutes per one inch of thickness. that’s about 4-5 minutes on one side and 4-5 on the other. \nfor sushi grade tuna, we recommend cooking about 1-2 minutes per side to keep a beautiful rare to medium-rare red center.", "we ship our live products alive, but do not guarantee they will be alive upon delivery. if a live urchin perishes during transit, its uni is still completely fresh and perfectly safe to consume same day. \nspot prawns will also be fresh and safe for raw consumption same day. once spot prawns are no longer alive, they begin to lose their ideal texture. if you are not able to consume your spot prawns the same day you receive them, we recommend boiling or pan searing them for later use. be sure to cool first before storing in the refrigerator.\nshould your lobster appear to have perished in transit, we advise you to cook it the same day you receive it. to tell the difference between a dead lobster or one that is sluggish after being shipped, gently touch the lobster’s eye, and see if it moves. if your lobster is alive upon delivery, we recommend consuming it same day; however, it may keep in the refrigerator for one more day. place on a baking tray and cover with a damp cloth.", "we ship our frozen products in insulated packaging with gel ice and/or dry ice to withstand a 48-hour transit. sometimes products that were purchased frozen do not arrive solidly frozen. if they are cold to the touch, slightly thawed sealed portions may be safely refrozen with no perceptible loss of quality or nutritional value.", "fresh, perishable products should be refrigerated or frozen upon receipt. when stored properly in the refrigerator, fresh fish should be cooked within two days from date of purchase.", "with exception of our proton frozen tuna, most of our frozen items may be stored in the coldest part of a traditional freezer for up to 6 months without sacrificing quality. certain species, like tuna, naturally turn brown once exposed to air or if stored in a traditional freezer. proton freezing technology slows this process but does not prevent it.", "the safest way to defrost your frozen fish is overnight in the refrigerator. \nalternatively, you can thaw it by removing from any packaging and placing it in a plastic bag in a large bowl of water that’s cooler than room temperature. use a smaller bowl or a weighted plate to keep it submerged so that all parts defrost at the same rate. using this method, most fish will thaw within 30 minutes. pat dry with paper towels before cooking or serving raw (if sushi grade). \nonce fully thawed, do not refreeze. consume within 1-2 days of defrosting.", "please don’t use a microwave to defrost fish! microwaving alters the texture of fish and shellfish and may partially cook it, further affecting its quality and flavor.", "“sushi grade” or “sashimi-grade” are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "generally, any wild fish except tuna—bigeye, yellowfin, bluefin, etc—should be frozen for specific periods of time at specific temperatures to destroy parasites. some farmed fish should also be frozen before consuming raw. \nthere are exceptions, including our farmed mt. cook saikou alpine salmon, which is raised in parasite-free glacier water. our fresh or frozen products that are safe to be consumed raw are specified as “sushi grade” on product pages.", "“sushi grade\" or \"sashimi-grade\" are common terms used to identify seafood considered “safe to consume raw.” because there is no official, regulated standard for these terms, it’s important that you purchase sushi grade seafood from a trusted seafood source such as catalina offshore products.", "shellfish, including spot prawns and oysters, do not need to be frozen to be enjoyed raw. however, the fda cautions that consuming any raw or undercooked seafood or shellfish may increase your risk of foodborne illness, especially if you have certain medical conditions."]}
{"question": "do you only work in spain?", "answer": "no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "id": "c39c9ac693f23de72909fc3492b52dff", "domain": "websiteconstructors.com", "domain_index": 0, "negative": "that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "candidates": ["no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes.", "depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do."]}
{"question": "how long does it take to make a website?", "answer": "that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "id": "4f8a0414a83a126f78a59b5878d08467", "domain": "websiteconstructors.com", "domain_index": 0, "negative": "again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "candidates": ["that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes.", "depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do."]}
{"question": "how much do you charge for a website?", "answer": "again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "id": "5c1c70897129ae4ecffabcb20f8d9b14", "domain": "websiteconstructors.com", "domain_index": 0, "negative": "of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "candidates": ["again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes.", "depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do."]}
{"question": "can you make me a website from scratch?", "answer": "of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "id": "a1837734c5cb01f221176494a7d284a2", "domain": "websiteconstructors.com", "domain_index": 0, "negative": "yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "candidates": ["of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes.", "depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do."]}
{"question": "my website just needs a touch up - can you do that?", "answer": "yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "id": "7c552c0bbf0715e7c00591c74d350c26", "domain": "websiteconstructors.com", "domain_index": 0, "negative": "we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "candidates": ["yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes.", "depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do."]}
{"question": "what do you need from me?", "answer": "we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "id": "dc65e11eac7c546362f648d6ed4417a4", "domain": "websiteconstructors.com", "domain_index": 0, "negative": "our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "candidates": ["we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes.", "depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do."]}
{"question": "do you do graphic design?", "answer": "our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "id": "2aadbba9e3fbfb19c9e4146dacb9f4a5", "domain": "websiteconstructors.com", "domain_index": 0, "negative": "of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "candidates": ["our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes.", "depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do."]}
{"question": "can you include some of my designs?", "answer": "of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "id": "d13595c71d5fe452c9b945aba994e3af", "domain": "websiteconstructors.com", "domain_index": 0, "negative": "yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "candidates": ["of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes.", "depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do."]}
{"question": "do you manage security?", "answer": "yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "id": "a4fe1932a8b39d88a9fc15f018bb9c60", "domain": "websiteconstructors.com", "domain_index": 0, "negative": "our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "candidates": ["yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes.", "depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do."]}
{"question": "do you run pentesting?", "answer": "our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "id": "a3c1a00abe49f9b091a09881e674380b", "domain": "websiteconstructors.com", "domain_index": 0, "negative": "no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "candidates": ["our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes.", "depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do."]}
{"question": "will my website’s security be self-managing?", "answer": "no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "id": "48f49387fd72abd3d4396ae1a36b8309", "domain": "websiteconstructors.com", "domain_index": 0, "negative": "absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "candidates": ["no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes.", "depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do."]}
{"question": "can you carry out website maintenance?", "answer": "absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "id": "52932ee477c60a5d17886369e43cc7b5", "domain": "websiteconstructors.com", "domain_index": 0, "negative": "our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "candidates": ["absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes.", "depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do."]}
{"question": "do you do seo audits?", "answer": "our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "id": "945534787de0b642656aa63d08747d15", "domain": "websiteconstructors.com", "domain_index": 0, "negative": "of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes.", "candidates": ["our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes.", "depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do."]}
{"question": "can you do the seo for me?", "answer": "of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes.", "id": "6144be79078f5976ae58c6f2ceab0288", "domain": "websiteconstructors.com", "domain_index": 0, "negative": "depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do.", "candidates": ["of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes.", "no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do."]}
{"question": "i have a problem with my server - can you help?", "answer": "depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do.", "id": "aee9338e803c22e323c08fe31be98414", "domain": "websiteconstructors.com", "domain_index": 0, "negative": "no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "candidates": ["depending on the issue, we can certainly try. if you are a long distance away, it may be difficult to make hardware changes, but managing and evaluating your networking and server performance is something we are well prepared to do.", "no way! although we are based in andalucia, we can arrange a meeting over zoom or skype to find out exactly what you need and give you our spanish it services from abroad. we have the technology to serve clients in canada, china, or new zealand. why would we limit our services to just spain?", "that depends on what you need. a simple blog with a landing page is quicker to make than a full forum with over 1000 pages", "again, that depends. we can work out a package that meets your needs and gets you the exact product you want, but this can really vary depending. get in touch in the contact form below and find out more about our payment plans.", "of course, we can host, build, and maintain a website from scratch just for your business if that’s what you need. we will need to find out exactly what you need and get some details from you, but building a new website from scratch is definitely possible.", "yes, and it’s easy to do. we can give you a range of services to put a bit of life into an old website, from a complete redesign to basic maintenance and upgrading. if you’re not sure what your website needs, send us an email with a link and we’ll draw up how we would improve it.", "we need to gather a few details before we can begin. obviously, we want to know what you want your website to look like. then we need to discuss if our plans for your website are to your liking. we can make changes throughout the process, but large scale redesigns at a late date are impossible without additional payment.", "our design team has over 15 years creating new, inspiring designs that make businesses pop. we can offer packages that include icons, banners, and anything else you need, especially designed for you.", "of course, in fact that’s extremely useful for us! knowing more about you makes the design process easier. sending us sketches and ideas will help us create a better graphic that is exactly to your specifications.", "yes, if you want us to. we have a crack team of hardened cybersecurity specialists who will make the necessary changes to your website and maintain its health over the long term. we know how important security is to any business, so we offer a range of packages to help you get the level of protection you need.", "our security audits can include penetration testing. managing security is more than just trying to break into a system, but it’s a service that we can offer to harden your systems and keep your data safe.", "no, but we do offer packages for continued security supported as well as security training for it professionals and non-it professionals alike. keeping your business safe is important to us, so check out our courses and make the most of our years of expertise", "absolutely, for your design, security, and performance needs. we are also happy to offer consultancy services on how to improve your website over the long term.", "our dedicated seo specialists can easily perform audits for you and will give you up to date feedback on how to improve your keywords for your industry.", "of course! seo is a constant process and requires a lot of research to make sure that it is done right. depending on the package that you want, our team can dedicate time to researching your niche, developing seo targets, and implementing those changes."]}
{"question": "how does it work?", "answer": "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "id": "41e18a4b10aabd577dc0abea25aef6b2", "domain": "luminusco.com", "domain_index": 0, "negative": "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "candidates": ["intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "is it safe?", "answer": "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "id": "f367f63735b495f5c32fc28e39d1eb56", "domain": "luminusco.com", "domain_index": 0, "negative": "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "candidates": ["yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "are there any side effects?", "answer": "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "id": "40e616da932fa776de469f07c73861c0", "domain": "luminusco.com", "domain_index": 0, "negative": "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "candidates": ["if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "is ipl the same as laser?", "answer": "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "id": "803c4daaeb3c5d03e89a81356de54271", "domain": "luminusco.com", "domain_index": 0, "negative": "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "candidates": ["no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "does it hurt?", "answer": "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "id": "dd3106b50df0835c1428f4c34beb14db", "domain": "luminusco.com", "domain_index": 0, "negative": "yes, it only weighs 200g and is compact for convenient home-use or travel.", "candidates": ["no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "is it portable?", "answer": "yes, it only weighs 200g and is compact for convenient home-use or travel.", "id": "65db1824e12d49647c9b8d24e663cdd3", "domain": "luminusco.com", "domain_index": 0, "negative": "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "candidates": ["yes, it only weighs 200g and is compact for convenient home-use or travel.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "are there any refills?", "answer": "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "id": "c166c0f6a52bf036ead5b8ed17fdcc93", "domain": "luminusco.com", "domain_index": 0, "negative": "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "candidates": ["no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "how strong is it?", "answer": "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "id": "a5dab7c16e219a30355a8328c72937d3", "domain": "luminusco.com", "domain_index": 0, "negative": "yes, your ipl handset will come with a one year warranty.", "candidates": ["the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "does it come with a warranty?", "answer": "yes, your ipl handset will come with a one year warranty.", "id": "bf837d50c3aa5bad37ba22104d5127ec", "domain": "luminusco.com", "domain_index": 0, "negative": "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "candidates": ["yes, your ipl handset will come with a one year warranty.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "are there any recurring costs?", "answer": "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "id": "37193a8fbd1b3a06b0bfadbb0438fb65", "domain": "luminusco.com", "domain_index": 0, "negative": "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "candidates": ["no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "are the results permanent?", "answer": "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "id": "e3ef4c79293d17c8c004cdaee79a1166", "domain": "luminusco.com", "domain_index": 0, "negative": "the handset has a lifetime of 20 years. your results may last longer.", "candidates": ["after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "how long will it last?", "answer": "the handset has a lifetime of 20 years. your results may last longer.", "id": "3f1c8c767bc692f11ac5138480fa9a66", "domain": "luminusco.com", "domain_index": 0, "negative": "yes, ipl is suitable for both men and women.", "candidates": ["the handset has a lifetime of 20 years. your results may last longer.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "can men use it too?", "answer": "yes, ipl is suitable for both men and women.", "id": "820b61256ee97479afeee553e7342be5", "domain": "luminusco.com", "domain_index": 0, "negative": "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "candidates": ["yes, ipl is suitable for both men and women.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "what body parts can i use it on?", "answer": "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "id": "7d42fd47b824ca13d5f4a46a2194bf57", "domain": "luminusco.com", "domain_index": 0, "negative": "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "candidates": ["you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "does it work on all skin tones?", "answer": "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "id": "0d439300843e9f8fa6482c7eecd62951", "domain": "luminusco.com", "domain_index": 0, "negative": "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "candidates": ["ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "does it work for all hair colours?", "answer": "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "id": "f1d2d6f65d2ab0e0abfc16b0eac66457", "domain": "luminusco.com", "domain_index": 0, "negative": "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "candidates": ["ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "how do i clean my handset?", "answer": "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "id": "ecfe4a9583d025b17f140928fd64b691", "domain": "luminusco.com", "domain_index": 0, "negative": "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "candidates": ["it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "can i use it if i am pregnant or breastfeeding?", "answer": "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "id": "f9227c1acffe90679c0c6c4cb8cb7c1a", "domain": "luminusco.com", "domain_index": 0, "negative": "no, ipl laser hair removal is not suitable for people who have epilepsy.", "candidates": ["no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "can i use it if i have epilepsy?", "answer": "no, ipl laser hair removal is not suitable for people who have epilepsy.", "id": "0d271ec7e84c09840fd9c793c4e74e6d", "domain": "luminusco.com", "domain_index": 0, "negative": "no, ipl should not be used on moles or dark freckles.", "candidates": ["no, ipl laser hair removal is not suitable for people who have epilepsy.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "can i use it on freckles and moles?", "answer": "no, ipl should not be used on moles or dark freckles.", "id": "34c0edc5ce7b3028aa8ff7cf885fd923", "domain": "luminusco.com", "domain_index": 0, "negative": "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "candidates": ["no, ipl should not be used on moles or dark freckles.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "how long before i see results?", "answer": "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "id": "407ffc6f271084a6d34ac6bda717fb13", "domain": "luminusco.com", "domain_index": 0, "negative": "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "candidates": ["according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "can i use it more often to see results faster?", "answer": "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "id": "e89439ad3d1bd7c4e398243019bb296e", "domain": "luminusco.com", "domain_index": 0, "negative": "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "candidates": ["no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "can i expose treated areas to the sun?", "answer": "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "id": "6499768dba18267da49e20b77c56a7f1", "domain": "luminusco.com", "domain_index": 0, "negative": "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "candidates": ["no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "can i use it on tattoos?", "answer": "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "id": "c5c829ec186fda90bcce6df069f7c581", "domain": "luminusco.com", "domain_index": 0, "negative": "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "candidates": ["no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "do i need to protect my eyes when using it?", "answer": "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "id": "3aa0632d4ce8511411e4829a058e0617", "domain": "luminusco.com", "domain_index": 0, "negative": "ipl is suitable for anyone above the age of 16 years.", "candidates": ["you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "is it suitable for any age?", "answer": "ipl is suitable for anyone above the age of 16 years.", "id": "442c5f130c41aaa519ed21ab27b62392", "domain": "luminusco.com", "domain_index": 0, "negative": "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "candidates": ["ipl is suitable for anyone above the age of 16 years.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "is a burning smell normal during use?", "answer": "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "id": "814b119e5cbabcb808ff1154fb05cc6a", "domain": "luminusco.com", "domain_index": 0, "negative": "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "candidates": ["yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "what is the power supply?", "answer": "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "id": "53f93416dc0b38bb3206c85bb8959aa2", "domain": "luminusco.com", "domain_index": 0, "negative": "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "candidates": ["your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "how do i prepare for a session?", "answer": "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "id": "931fa8f9f8aecfb00b466adbd5a53c3a", "domain": "luminusco.com", "domain_index": 0, "negative": "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "candidates": ["in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "what should i do after a session?", "answer": "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "id": "28a1326bd5ceb3720c476afdb48c8883", "domain": "luminusco.com", "domain_index": 0, "negative": "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "candidates": ["use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "what hair removal method is suitable between ipl sessions?", "answer": "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "id": "e206b37c23f72e1ed4c86702768e6bd1", "domain": "luminusco.com", "domain_index": 0, "negative": "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "candidates": ["you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "is the slight blackening in the flash window normal?", "answer": "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "id": "bf47f49228835bad58bbbb39b35ccba8", "domain": "luminusco.com", "domain_index": 0, "negative": "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "candidates": ["yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "what does it do?", "answer": "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "id": "6737d1fa360ec43ee8e5f76bb8dc0981", "domain": "luminusco.com", "domain_index": 0, "negative": "phototherapy is the treatment of various conditions through the use of light.", "candidates": ["the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "what is phototherapy?", "answer": "phototherapy is the treatment of various conditions through the use of light.", "id": "ccd88b0dd64374c06cfd721217ffe03a", "domain": "luminusco.com", "domain_index": 0, "negative": "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "candidates": ["phototherapy is the treatment of various conditions through the use of light.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "what are the phototherapy settings?", "answer": "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "id": "12ca351faf8e2b8302ed16c868b030c1", "domain": "luminusco.com", "domain_index": 0, "negative": "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "candidates": ["there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "how does it exfoliate?", "answer": "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "id": "62797514f2834b0678167f587da170e0", "domain": "luminusco.com", "domain_index": 0, "negative": "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "candidates": ["the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "how does it massage?", "answer": "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "id": "dd025dcc4d86fd3482c8bfa9f2044052", "domain": "luminusco.com", "domain_index": 0, "negative": "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "candidates": ["flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "how strong is the vibration?", "answer": "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "id": "4bff6b9725cb26be108c3edcdf3d962a", "domain": "luminusco.com", "domain_index": 0, "negative": "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "candidates": ["there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "is it wireless?", "answer": "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "id": "f3492c05d7aea63c69220c8ab15f88c0", "domain": "luminusco.com", "domain_index": 0, "negative": "yes, it is made with ipx8 level waterproofing.", "candidates": ["yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "is it waterproof?", "answer": "yes, it is made with ipx8 level waterproofing.", "id": "a6bbf3b0f06b92526f4b473f4f3eaa95", "domain": "luminusco.com", "domain_index": 0, "negative": "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "candidates": ["yes, it is made with ipx8 level waterproofing.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "why is it better than other face wash methods?", "answer": "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "id": "41092079f015b5aca5a9489dabdde3f1", "domain": "luminusco.com", "domain_index": 0, "negative": "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "candidates": ["not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "does it come with a warranty?", "answer": "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "id": "b2af0436b79b36c39f3a2ec4cb7bba0e", "domain": "luminusco.com", "domain_index": 0, "negative": "it only weighs 68g and is compact for convenient home-use or travel.", "candidates": ["yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "how much does it weigh?", "answer": "it only weighs 68g and is compact for convenient home-use or travel.", "id": "e1dcb1f41732395bd9a63e65876e6539", "domain": "luminusco.com", "domain_index": 0, "negative": "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "candidates": ["it only weighs 68g and is compact for convenient home-use or travel.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "how does the kit work?", "answer": "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "id": "92b63d67f18c7fa7f21532be09fa8c71", "domain": "luminusco.com", "domain_index": 0, "negative": "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "candidates": ["step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "what is microdermabrasion?", "answer": "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "id": "74ffc1a7922c66f71f01ffdd4baf9c3d", "domain": "luminusco.com", "domain_index": 0, "negative": "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "candidates": ["microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "is this safe?", "answer": "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "id": "adc3a892b6f02a1b95dd1f2ff71d3f90", "domain": "luminusco.com", "domain_index": 0, "negative": "no, it's painless, quick, and easy to use.", "candidates": ["yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "is it painfull?", "answer": "no, it's painless, quick, and easy to use.", "id": "3e4349ba095721a59a642397c46ec188", "domain": "luminusco.com", "domain_index": 0, "negative": "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "candidates": ["no, it's painless, quick, and easy to use.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "can i use it if i've had plastic surgery?", "answer": "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "id": "0ba9e3ed37f616e4414e8f57de019ff2", "domain": "luminusco.com", "domain_index": 0, "negative": "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "candidates": ["no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "where can i use it?", "answer": "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "id": "21154ad9491037b90881c07a0f0ecdb1", "domain": "luminusco.com", "domain_index": 0, "negative": "yes, your microdermabrasion kit will come with a one year warranty.", "candidates": ["you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "does it come with a warranty?", "answer": "yes, your microdermabrasion kit will come with a one year warranty.", "id": "231ebaa4749bd8e2feaac724b39cee07", "domain": "luminusco.com", "domain_index": 0, "negative": "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "candidates": ["yes, your microdermabrasion kit will come with a one year warranty.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "can i use it if i'm pregnant or breastfeeding?", "answer": "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "id": "6662265b4f425525f70838adc0328981", "domain": "luminusco.com", "domain_index": 0, "negative": "no. it is suitable for anyone above the age 16 years.", "candidates": ["no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "is it suitable for children?", "answer": "no. it is suitable for anyone above the age 16 years.", "id": "29aee124552d80a32a8d85f9f308485d", "domain": "luminusco.com", "domain_index": 0, "negative": "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "candidates": ["no. it is suitable for anyone above the age 16 years.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "how often should i use it?", "answer": "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "id": "82dfaeae8457d5081ad40ea75109270a", "domain": "luminusco.com", "domain_index": 0, "negative": "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "candidates": ["it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "are there any refills or additional costs?", "answer": "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "id": "a0491da425fab08279dfd90800b2d16f", "domain": "luminusco.com", "domain_index": 0, "negative": "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "candidates": ["no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "do i need to use additional products?", "answer": "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "id": "10f106d5f5c31f199da4004f22f4a0fd", "domain": "luminusco.com", "domain_index": 0, "negative": "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "candidates": ["no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "what should i do before a session?", "answer": "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "id": "17e8e416ead62f1ee83a1de8ec8142f8", "domain": "luminusco.com", "domain_index": 0, "negative": "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "candidates": ["you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "what are the attachments for?", "answer": "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "id": "ecbf05739aa7c6e45c0824c3d2a49419", "domain": "luminusco.com", "domain_index": 0, "negative": "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "candidates": ["there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "what is the camera for?", "answer": "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "id": "dd0acb4446cc28376636f88c2cef0c5c", "domain": "luminusco.com", "domain_index": 0, "negative": "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "candidates": ["the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "will i see results from the first use?", "answer": "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "id": "444846e278829492e2dae93bb7194e21", "domain": "luminusco.com", "domain_index": 0, "negative": "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "candidates": ["yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "how is it powered?", "answer": "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "id": "b4953270b20f1d55d69c2df499bd7e9e", "domain": "luminusco.com", "domain_index": 0, "negative": "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "candidates": ["the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "how long does a session take?", "answer": "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "id": "9465eab88198a80c5f8c0b6417220ecc", "domain": "luminusco.com", "domain_index": 0, "negative": "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "candidates": ["it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "how do i clean it?", "answer": "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "id": "ae8492b706c5e5c25d522afe0ba6e448", "domain": "luminusco.com", "domain_index": 0, "negative": "it only weighs 123g and is compact for convenient home-use or travel.", "candidates": ["it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "what does it weigh?", "answer": "it only weighs 123g and is compact for convenient home-use or travel.", "id": "20c7d20a61f089e9ef775f231b15408a", "domain": "luminusco.com", "domain_index": 0, "negative": "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "candidates": ["it only weighs 123g and is compact for convenient home-use or travel.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "how long does shipping take?", "answer": "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "id": "f66bf8b00d336c1a7b6bff92c82ef5e8", "domain": "luminusco.com", "domain_index": 0, "negative": "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "candidates": ["we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "what payment methods do you accept?", "answer": "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "id": "2a266de6d6847c0aaf164d00ade37ad7", "domain": "luminusco.com", "domain_index": 0, "negative": "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "candidates": ["you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "do you offer returns or refunds?", "answer": "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "id": "e28ad625edb027bda1887766217cf72e", "domain": "luminusco.com", "domain_index": 0, "negative": "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "candidates": ["your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "how do i place an order?", "answer": "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "id": "609923d70d3a3e22655a0db72fd11071", "domain": "luminusco.com", "domain_index": 0, "negative": "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer.", "candidates": ["simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer."]}
{"question": "will i have to pay any taxes or import charges?", "answer": "our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer.", "id": "f5094673059e41e23926faedefcd9d89", "domain": "luminusco.com", "domain_index": 0, "negative": "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "candidates": ["our support team is always happy to guide you at any step! international taxes might be applied depending on your country's import taxes policy. import charges vary from country to country so we advise that you check your country's import policy and any taxes or customs that may apply before placing an order. luminus co is in no way responsible for any customs or import charges. taxes, import charges, and customs are the sole responsibility of the customer.", "intense pulsed light (ipl) targets the melanin in unwanted hair by converting light energy to heat which in turn destroys the hair follicle and stops the hair from growing back.", "yes, as long as you follow the user manual provided and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you conduct a spot test first and then begin with the lowest intensity level and gradually increase the heat intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions and the compatibility of this device with any personal circumstances please contact a dermatologist or medical physician. ipl is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis, or eczema. the ipl handset should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "if you use your handset as recommended it is unlikely that you will experience any side effects. in some cases you may experience redness or slight skin irritation on treated areas. we recommend that you use a water-based moisturizer after sessions to soothe the treated areas.", "no. ipl uses a broad spectrum of light with multiple wavelengths whereas laser uses one concentrated beam of light with one wavelength to target the hair follicle. for this reason, ipl is safer for home-use, gentler on the skin, and painless.", "no. one of the biggest benefits of using ipl hair removal is that it is gentle and painless. there are 5 intensity settings on the device for you to determine which suits you best according to your skin type and tolerance.", "yes, it only weighs 200g and is compact for convenient home-use or travel.", "no. your device has a 20 year life span with no refills necessary. it's a one time payment investment to hair-free future.", "the device has a wavelength of 470nm-1200 nm and an energy range of 1.5-5.5j/cm2, with five intensity levels so that you can choose what suits your skin type best according yo your tolerance level.", "yes, your ipl handset will come with a one year warranty.", "no. that's one of the benefits of investing in an ipl handset! no recurring costs, one time payment, long-term results.", "after completing your ipl treatment you will find that hair grows back slower and sparser eventually resulting in permanent hair growth reduction however, you may find that touch-up sessions are required once every 3-4 months, or as necessary, in order to maintain results. results may vary from person to person.", "the handset has a lifetime of 20 years. your results may last longer.", "yes, ipl is suitable for both men and women.", "you can use ipl to remove unwanted hair from anywhere on your body except near or around your eyes. you should also avoid prosthetic areas and areas that have undergone plastic surgery.", "ipl works on all but the darkest of skin tones because it relies on distinguishing the melanin in the hair from the surrounding skin pigmentation to target the unwanted hair follicles.", "ipl works best with dark hair on light skin because the contrast in pigmentation allows the melanin in the hair to absorb the light energy and destroy the hair follicle. it is not as effective on very light, grey, or red hair.", "it is recommended that you clean your device after every use with an alcohol wipe or disinfectant wipe. do not spray alcohol or any liquid directly onto the device. ensure that the device is switched off and unplugged from electricity before cleaning. store in a cool dry place.", "no, it is not recommended for women who are pregnant or breastfeeding to use ipl laser hair removal devices.", "no, ipl laser hair removal is not suitable for people who have epilepsy.", "no, ipl should not be used on moles or dark freckles.", "according to most customers it takes 3-4 sessions to notice a reduction in hair re-growth and up to 12 sessions for full results.  treatments should be spaced two weeks apart for the first two months of use to avoid skin irritation and then touch-ups once every 4-8 weeks, or as needed, to prevent hair from growing back. results vary from person to person.", "no, using it more often than recommended will not give you faster results and may cause skin irritation. it is recommended that you use your ipl handset once every two weeks for the first two months and then for touch-ups once every 4-8 weeks, or as necessary, to prevent hair from growing back.", "no, it is not recommended to expose treated areas to sunlight for at least two weeks before and after sessions. this includes the use of tanning booths and tanning beds.", "no, ipl should not be used over tattoos. to avoid skin irritation and other side effects you should avoid the tattooed area when using your handset.", "you don't need to wear protective glasses when using the handset but you should not use it on or around your eyes and you should never look directly into the window as it flashes.", "ipl is suitable for anyone above the age of 16 years.", "yes, this is likely to happen if you've missed some areas while shaving in preparation for your session. the hair left behind will give off a burning smell as the ipl transfers heat to it.", "your handset will come with a power adaptor suitable for your country/region with dual voltage of 100-240v suitable for all regions worldwide.", "in order to get the best results you should avoid hair removal methods that break the hair follicle (such as waxing, threading, or epilating), let the hair grow out completely and then thoroughly shave the area you want to treat with ipl before your first home session. you must always shave the area you want to treat before beginning a session. avoid exposure to direct sunlight and tanning beds/booths for at least two weeks prior to and after each session.", "use a water based moisturizer to soothe and hydrate the skin on treated areas and avoid exposure to sunlight for two weeks before and after each session (including tanning beds and booths).", "you can shave between ipl sessions if necessary but avoid any hair removal method that may break the hair follicle such as waxing, threading, and epilating. these hair removal methods will compromise the results of your ipl treatment.", "yes, over time it is normal for there to be some slight blackening on or around the light flash window. this will not effect your use of the device or your results from treatments.", "the silicone facial brush has 3 functions including exfoliation, massage, and phototherapy.", "phototherapy is the treatment of various conditions through the use of light.", "there are three phototherapy settings for you to choose from depending on what you would like to treat. red light treatment works best for skin rejuvenation by improving blood circulation and enhancing collagen regeneration. blue light treatment is used for treatment of acne and scars by reducing inflammation and killing bacteria that clogs the pores. green light treatment is used for tightening the skin and reducing the visibility of pores.", "the exfoliation side comes with hundreds of silicone bristles that gently remove 99.5% of oil, dirt and dead skin cells from your face when you apply your face wash to the brush and lather up. the vibration allows for deeper cleansing and the tip of the brush is tapered to reach smaller areas like the sides of the nose.", "flip it over and use the smooth massage side of the brush with the vibration intensity of your choice to target fine lines, improve blood circulation and show yourself a little love.", "there are seven vibration intensity settings with a maximum of 12,000 vibrations per minute.", "yes, the silicone facial brush comes with a wireless charging base port and a usb charging cable that can be used worldwide.", "yes, it is made with ipx8 level waterproofing.", "not only is it more hygienic, but it is also more effective in removing 99.5% of oil, makeup, dirt, and debris from your face.", "yes, your 3-in-1 silicone facial brush will come with a one year warranty.", "it only weighs 68g and is compact for convenient home-use or travel.", "step 1: scan the qr code in your manual and download the application on your phone.step 2: connect your microdermabrasion device to the application, press the device against your face and get your personalized skin condition rating and report. step 3: choose from three suction intensity settings according to your skin type and tolerance and vacuum those blackheads away. watch the results with a 20x zoom lens view on your phone as oil and dirt is lifted from skin and pores begin to clear.step 4: use the micro-crystal coated beauty head to exfoliate and brighten the skin complexion. step 5: repeat once a week for best results to maintain clear skin, reduce the visibility of pores and fine lines, improve blood circulation, and regenerate collagen in the skin.", "microdermabrasion is the process of exfoliation with the use of micro-crystals that remove dead skin cells, clean the face and improve skin texture and skin tone.", "yes, as long as you follow your instruction manual and use the device responsibly you should see results effortlessly and painlessly. it is recommended that you begin with the lowest intensity level and gradually increase the suction intensity according to your skin type and tolerance. should you have any questions regarding medical skin conditions, and the compatibility of this device with any personal circumstances, please contact a dermatologist or medical physician.the luminus co microdermabrasion kit is not suitable for children under the age of 16, pregnant women, women who are menstruating or lactating, people with epilepsy, skin cancer, hemangioma, or medical skin conditions such as allergic dermatitis, psoriasis or eczema. the luminus co microdermabrasion kit should not be used on broken skin, blisters, wounds, scars, moles, dark spots, very dark skin tones, sunburnt areas, or areas that have undergone plastic surgery.", "no, it's painless, quick, and easy to use.", "no, the microdermabrasion kit is not suitable to use on areas that have undergone any kind of plastic surgery procedure.", "you can use it anywhere on your face, neck, and back but avoid delicate areas near and around the eyes, and underarms.", "yes, your microdermabrasion kit will come with a one year warranty.", "no, the microdermabrasion kit is not recommended for women who are pregnant or breastfeeding.", "no. it is suitable for anyone above the age 16 years.", "it is recommended that you use your device once per week to get clearer, brighter, and smoother skin. we do not recommend using the device more frequently as this will not improve results and may irritate the skin.", "no, there are no additional or costs or refills necessary. it's a one time investment to clearer, brighter, healthier skin.", "no, you don't need any additional products to use this device. it is recommended that you wash your face and moisturize after completing a session with the same products that you already use in your daily skin-care routine.", "you don't have to do anything in preparation for a session however, if you want to get the best results possible it is recommended to use a warm towel or gentle steam to open pores prior to a session.", "there are four beauty head attachments included in your kit. beauty head attachments 1 & 2 are specifically designed for the nose and larger surface areas. beaty head attachment 2 micro-crystal coated for exfoliation.beauty head attachment 4 is for smaller, harder-to-reach areas.", "the device comes with the latest ai technology in home microdermabrasion and exfoliation. the built-in 5mm hd camera can be connected to your phone so that you can get up close and personal with your skin. watch your exfoliation in a 20x zoom lens view while you vacuum those blackheads away. you can also get a personalized skin condition rating and report on your phone with information on your skin type, wrinkles, spots, pores, sensitivity, and gloss.", "yes, you will notice clearer pores and smoother skin from the first use however, results improve in the long run if you incorporate your microdermabrasion kit into your skin-care routine once a week. results may vary from person to person depending on skin type and skin condition.", "the device comes with a usb charging cable so you can use it anywhere in the world. once charged the device can run for approximately 90 minutes.", "it only takes a few minutes to complete a session with your microdermabrasion kit. you can get quick and visible results from the first use.", "it is recommended to wipe your device and beauty head attachments with an alcohol wipe or disinfectant wipe. ensure that the device is switched off and unplugged before cleaning. do not spray any liquid directly onto the device. store in a cool dry place after use.", "it only weighs 123g and is compact for convenient home-use or travel.", "we offer free shipping worldwide.due to border closures we do not currently deliver to the following destinations:afghanistan, azerbaijan, bahamas, belize, bolivia, brunei, cape verde, cayman islands, comoros, dominica, eswatini, guinea-bissau, guyana, iraq, kazakhstan, laos, libya, martinique, new caledonia, nicaragua, pakistan, south sudan, st. kitts & nevis, st. vincent & grenadines, sudan, tajikistan, turkmenistan, uzbekistan, venezuela, yemenshipping typically take 5-7 business days.estimated shipping times do not include clearance or customs delays and are subject to stock availability.you can find more details on our shipping and handling policy here: shipping & handling", "you can select your preferred payment method at checkout. we accept secure payments via credit card, debit card, apple pay, and paypal.", "your 100% satisfaction is important to us. we offer a 1 year warranty on certain products that are subject to repair or replacement within 12 months of purchase. we also offer a 30-day return policy subject to the terms and conditions outlined in our returns policy. you can find more details on this here: returns policy we do not offer exchanges. the fastest way to ensure that you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new items.items that were purchased during sales, promotional periods, items that are already discounted or items bought with coupons/gift cards are not eligible for return.", "simply add as many items as you wish to your shopping cart while browsing our store. once you want to proceed with the order - do so by going to the cart and clicking \"checkout\". follow the instructions by providing us with delivery information and select payment method for the goods. we will ship your package within 5-7 business days. our support team is always happy to guide you at any step!"]}
{"question": "how do 3m automotive window films work?", "answer": "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "id": "b7eb9d24ca156395a4f7c393e4934cf7", "domain": "arizonatints.com", "domain_index": 0, "negative": "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "candidates": ["3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "what automotive window films does 3m offer?", "answer": "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "id": "4ca84b4ac3e317e97fc2f6c35dfae592", "domain": "arizonatints.com", "domain_index": 0, "negative": "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "candidates": ["3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "how are automotive window films installed?", "answer": "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "id": "5355db886fd3a31cdc19de946994aabf", "domain": "arizonatints.com", "domain_index": 0, "negative": "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "candidates": ["3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "can i install 3m automotive window films myself?", "answer": "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "id": "0241a2868ead8476bad326b52d374f00", "domain": "arizonatints.com", "domain_index": 0, "negative": "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "candidates": ["no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "how long does it take for the film to dry?", "answer": "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "id": "0c494f21747e97602bbbceafa2362ddc", "domain": "arizonatints.com", "domain_index": 0, "negative": "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "candidates": ["3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "how do i clean my automotive window film?", "answer": "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "id": "7774ec9cf12d0ac6e4ba64e3a1a255a9", "domain": "arizonatints.com", "domain_index": 0, "negative": "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "candidates": ["after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "how do i remove the old film from my windows?", "answer": "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "id": "74dfc6c474045840f617ec635b11854e", "domain": "arizonatints.com", "domain_index": 0, "negative": "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "candidates": ["3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "does 3m manufacture the films?", "answer": "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "id": "08ab9c9f6d637f30c00200417e0b0359", "domain": "arizonatints.com", "domain_index": 0, "negative": "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "candidates": ["this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "what is the warranty for 3m automotive window films?", "answer": "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "id": "99cbebce2a4eba096162235741c1bae0", "domain": "arizonatints.com", "domain_index": 0, "negative": "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "candidates": ["3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "what is the scotchgard vehicle protection package?", "answer": "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "id": "7cea4f24854036b068ba72277118fbf8", "domain": "arizonatints.com", "domain_index": 0, "negative": "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "candidates": ["the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "what is the difference between the scotchgard vehicle protection package and the products i can buy at retail establishments?", "answer": "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "id": "218bc5884e1f7a9a0caf53f280128bd1", "domain": "arizonatints.com", "domain_index": 0, "negative": "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "candidates": ["the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "how long does the scotchgard vehicle protection package last?", "answer": "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "id": "fa8a97b140e77405efa1b01e0bc2078a", "domain": "arizonatints.com", "domain_index": 0, "negative": "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "candidates": ["the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "can i vacuum, wash, or wax over the scotchgard vehicle protection products?", "answer": "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "id": "29a411c95038e0728b25173fdbef9453", "domain": "arizonatints.com", "domain_index": 0, "negative": "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "candidates": ["yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "is the guarantee transferable?", "answer": "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "id": "4ba82ee089ab581011e09f3c3c4e111d", "domain": "arizonatints.com", "domain_index": 0, "negative": "the product can be removed by using a clean cloth with warm water.", "candidates": ["yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "what if the product gets on my trim or paneling?", "answer": "the product can be removed by using a clean cloth with warm water.", "id": "c55dd490ce996586e143e4f4e295d3f7", "domain": "arizonatints.com", "domain_index": 0, "negative": "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "candidates": ["the product can be removed by using a clean cloth with warm water.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "how does 3m track registration and warranty claims?", "answer": "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "id": "7399307b4b122aa8e7e5e1407290588f", "domain": "arizonatints.com", "domain_index": 0, "negative": "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "candidates": ["3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "what if i don’t receive a welcome package in the mail?", "answer": "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "id": "ca065dfc4e4c0211e15d548b05f120e1", "domain": "arizonatints.com", "domain_index": 0, "negative": "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "candidates": ["please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "will scotchgard paint protection film harm the painted surface if the film is removed?", "answer": "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "id": "b8343208a20bc240548d6043532b0438", "domain": "arizonatints.com", "domain_index": 0, "negative": "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "candidates": ["if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "can scotchgard paint protection film be applied over a vehicle that has had the paint touched up?", "answer": "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "id": "3b437f774f385d5053d95d3715b2f90d", "domain": "arizonatints.com", "domain_index": 0, "negative": "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "candidates": ["3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "will the paint smear if scotchgard paint protection film is applied over a newly painted vehicle?", "answer": "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "id": "2980a968eecb933a73cdcbcdda3bacfc", "domain": "arizonatints.com", "domain_index": 0, "negative": "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "candidates": ["the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "can you paint or apply a clearcoat over the scotchgard paint protection film?", "answer": "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "id": "cc4a1b0893795ee6ec3f6e91339580eb", "domain": "arizonatints.com", "domain_index": 0, "negative": "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "candidates": ["no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "can i cover the whole vehicle with scotchgard paint protection film?", "answer": "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "id": "cc2d6ea82c7a86be8180b242a8e2242a", "domain": "arizonatints.com", "domain_index": 0, "negative": "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "candidates": ["it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "can scotchgard paint protection film be applied over graphics?", "answer": "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "id": "dc4cb330f3b2a0e9cf630f346bcf3703", "domain": "arizonatints.com", "domain_index": 0, "negative": "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "candidates": ["the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "can scotchgard paint protection film be used on headlights, foglights or windshields?", "answer": "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "id": "6d57a3f2a7132aa64c675ac60a3c1af5", "domain": "arizonatints.com", "domain_index": 0, "negative": "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "candidates": ["no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "can scotchgard paint protection film be used on boats or other watercraft?", "answer": "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "id": "87ef83b9771b9e1819beb5350504ed15", "domain": "arizonatints.com", "domain_index": 0, "negative": "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "candidates": ["yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "does scotchgard paint protection film resist yellowing?", "answer": "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "id": "50ae9a5ba4e2a0f84c2e5800e65fecaf", "domain": "arizonatints.com", "domain_index": 0, "negative": "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "candidates": ["yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "does scotchgard paint protection film come in colors?", "answer": "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "id": "88a3130c26caccd092631cf13b090315", "domain": "arizonatints.com", "domain_index": 0, "negative": "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "candidates": ["scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "how is scotchgard paint protection film maintained?", "answer": "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "id": "b2037c7cdd4c4ad3b469a457eb6016f8", "domain": "arizonatints.com", "domain_index": 0, "negative": "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "candidates": ["once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "can i use wax over scotchgard paint protection film?", "answer": "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "id": "c40e2c0501eee39bf04fba50aa08f959", "domain": "arizonatints.com", "domain_index": 0, "negative": "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "candidates": ["yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "what products does 3m recommend to best maintain scotchgard paint protection film?", "answer": "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "id": "a52b699a35cff6df42fc0b02bd7fa967", "domain": "arizonatints.com", "domain_index": 0, "negative": "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "candidates": ["3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "how is scotchgard paint protection film removed?", "answer": "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "id": "95c9fa4dfa274082f4f15171e1c69299", "domain": "arizonatints.com", "domain_index": 0, "negative": "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "candidates": ["if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "after scotchgard paint protection film has been removed, how do i get any excess adhesive off my vehicle?", "answer": "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "id": "fb3f65560a05fc3f35175fd472bb677a", "domain": "arizonatints.com", "domain_index": 0, "negative": "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "candidates": ["if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "how much does it cost to have scotchgard paint protection film installed on my vehicle?", "answer": "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "id": "9d1086ebeaf0f4e8c0f7c59ad0790d0f", "domain": "arizonatints.com", "domain_index": 0, "negative": "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "candidates": ["there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "can i install scotchgard paint protection film myself?", "answer": "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "id": "59f3829549252814b45056fa49f6b173", "domain": "arizonatints.com", "domain_index": 0, "negative": "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "candidates": ["3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "what is the scotchgard paint protection film warranty?", "answer": "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "id": "27cf15ab77bff56bd5fecbbd227389c3", "domain": "arizonatints.com", "domain_index": 0, "negative": "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied.", "candidates": ["3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied."]}
{"question": "how do i make a warranty claim?", "answer": "to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied.", "id": "0a3240405254b8a3217ca94998ef69ab", "domain": "arizonatints.com", "domain_index": 0, "negative": "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "candidates": ["to make a claim under this warranty, simply contact intellifilm to have your scotchgard paint protection film inspected and, if your claim is covered by this warranty, 3m will have the certified installer remove the old and reapply new scotchgard paint protection film.\r\nremedies and limitations: the 3m warranty and limited remedies stated in this document are exclusive and is made in place of all other express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. 3m shall not be liable for any other damages or costs, including incidental or consequential damages, arising out of the use of inability to use scotchgard paint protection film or any vehicle to which it has been applied.", "3m automotive window films are designed to help reduce the amount of solar heat transmission through a window by increasing the solar absorption through the glass and/or by increasing the solar reflection (not necessarily visible light reflection).", "3m has five different families of window film: dyed, metalized, hybrid, carbon impregnated, and our latest film family, a multilayer nano-technology.\r\ntypical dyed films work primarily through increased absorption. the color absorbs the solar energy at the glass, thus reducing the direct transmission into the vehicle. dyed films generally have the lowest heat rejection performance and the dye can fade or change with time. the fx-st films are simple dyed polyester films.\r\nreflective films are films that have been precision coated with metals. these metalized films are designed to increase the solar energy reflection of the glass and achieve their high performance numbers mainly via reflection. metalized films generally have a shiny or mirror-like appearance and do not change with time. also, metalized films can affect the reception of electronic signals inside the vehicle.\r\na film that is both dyed and metalized is termed a hybrid film. hybrid films are a balance between dyed and metalized. they reflect solar energy and the dye allows hybrids to have lower visible light reflectivity and a pleasing appearance. however, because of the dye, hybrid films still change with time. the fx-hp films are hybrid polyester films.\r\nnow, our top tier darker colored film family is color stable (cs). cs films are actually not dyed, metalized, or hybrid in construction. we use proprietary manufacturing techniques to impregnate carbon nano-particles into the film when the polyester is liquid. so rather than place a dye or metal on top of the film, the color and performance are actually inside cs films. we get the performance of a metalized film without the metal.\r\nthe latest innovation from the company that invented window film is 3m crystalline automotive window films. superior in quality, these films are innovative, high-technology films that represent a clear breakthrough in automotive solar protection. developed in our world-leading laboratories, crystalline films are produced using multilayer optical film combined with precision coated nano-particles. crystalline films offer high visible light transmission, high heat rejection, and no metals.", "3m automotive window films are professionally applied by skilled, well-trained authorized 3m dealer personnel at intellifilm. all of our automotive films are installed onto the inside of the glass.", "no, 3m automotive window films require professional application. our 3m authorized dealer/applicators are thoroughly trained and experienced in performing high quality work. in this way, our customers enjoy the benefits of films and have the comfort of the 3m automotive window film warranty.", "3m automotive window films are installed using a soapy water solution. while the majority of this water is removed during installation, some will be left between the glass and film and this water must evaporate out through the film. this water will disappear as the film dries, depending upon the film type and weather conditions, drying may take as long as 3 days.", "after the film is completely dry, at least 3 days after installation, you may clean the film using normal household glass cleaning solutions and a soft, lint-free cloth or towel. abrasive cleaners or towels which could scratch or damage the film should not be used.", "3m automotive window films are designed to bond the film to the window glass for many years. we highly recommend returning to intellifilm for film removal as this can be labor intensive, depending upon the age and type of film. rear windows can be especially troublesome and the rear defroster can be damaged or destroyed if the film is not removed correctly.", "this may seem an odd question; however, there are some competitive dealers that wish to confuse our customers with the boldest and strongest of claims. in the forty (40) years since we invented window film, there have been many imitators and imposters. however, there is only one company that has ever made 3m automotive window films and that, or course, is 3m. we offer the genuine article and back it with the genuine warranty.", "3m automotive window films are warranted to maintain their solar properties without bubbling, peeling, cracking, or crazing and many of our films are warranted against discoloration too. should the product be proved to be defective, 3m and intellifilm will replace the film and provide reapplication free of charge. please contact intellifilm for a copy of the warranties.", "the package includes professionally applied chemicals including scotchgard paint protector, scotchgard leather and vinyl protector, scotchgard carpet protector, and the scotchgard fabric and vinyl protector. the products are supported by a guarantee that includes up to 5 years of protection against common interior and exterior blemishes.", "the scotchgard vehicle protection products are designed for professional installation with improved durability and adhesion properties. the scotchgard paint protector is a reactive silicon technology that offers superior adhesion and performance for exterior substrates. the interior products are specifically designed to optimize the performance based on various carpet, fabric, and upholstery substrates.", "the products are backed by a guarantee that lasts at least 5 years for new cars or pre-owned new cars. the guarantees vary somewhat by state, so please review the applicable state specific service agreement.", "yes, it is recommended that you continue to maintain your vehicle with the full line of 3m car care products, available at intellifilm.", "yes, please review your service agreement for details, but in general the guarantee is transferable for a fee of $25 by calling (800) 813-9926.", "the product can be removed by using a clean cloth with warm water.", "3m has developed an electronic registration and claims management website to insure customers get proper service and that our applicators meet compliance and registration procedures.", "please call (800) 813-9926. 3m will make sure that your guarantee was registered correctly and send out a welcome package immediately.", "if the film is properly applied to a fully cured painted vehicle, it can be removed, usually in one piece, without damaging paint surfaces beneath the film.", "3m recommends that any repainted surfaces on your vehicle be professionally painted and fully cured before applying paint protection film. if you have touched up scratches or chips with a tube of “touch-up” paint and then apply paint protection film over it, the film will protect that area until it is removed. if the paint protection film is removed, it is possible that the area around the non-professional touch-up paint could peel off.", "the paint on a newly painted vehicle must be cured according to manufacturer’s recommendations. your body shop should be able to provide you with this information.", "no, this is not recommended and is at your own risk. 3m film is supplied with an oem-approved clearcoat which is not formulated to be over-printed, painted or clearcoated.", "it is possible, but the application would be difficult and expensive. this product is really intended for the most vulnerable areas of the vehicle.", "the clear film will not interfere with vinyl or painted graphics and is designed to match the gloss levels of today’s automotive factory clearcoat paint systems, providing virtually invisible protection. however, if the scotchgard paint protection film is removed, damage may occur to the underlying graphic during the removal process.", "no, the department of transportation does not allow any film of any kind to be put on headlights, foglights or windshields.", "yes. marine requirements are different than automotive, so it is important to contact intellifilm for information on these applications.", "yes, it resists yellowing because the film is constructed of thermoplastic urethane, a tough, conformable material that is covered by a clear coat layer. the film and clear coat layers contain uv protectants to counteract harmful ultraviolet rays that can cause yellowing.", "scotchgard paint protection film is available only as a clear film. this feature makes the film virtually invisible while protecting the beauty of your vehicle.", "once applied, refrain from washing the vehicle in an automated car wash for 24 hours. washing after that time presents no problem, and no special care need be taken for the film.", "yes. when waxing the vehicle, some wax may build up along the film edges. this can easily be removed when dry with a soft cloth, such as a 3m high performance cloth (available at intellifilm). do not use any waxes containing dyes or waxes that are not recommended for urethanes. abrasive polishes and/or rubbing compounds are not to be used.", "3m makes a variety of products to help maintain the beauty of your vehicle, available at intellifilm. 3m car wash soap, 3m show car paste wax and 3m perfect-it show car liquid wax. the best surface cloth to use is the 3m perfect-it iii detailing cloth since others may scratch the surface of the film.", "if desired, film can be removed at any time by picking up a corner of the film and pulling the film off the vehicle surface at a 90-degree angle. if the film has been present a long time, or if the film and vehicle are cold, a heat gun or hair dryer may be used to soften the adhesive, allowing easier removal. if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "if any adhesive remains on the vehicle after removal of the film, it can be removed by using 3m general purpose adhesive cleaner (available at intellifilm), according to the package directions.", "there are many makes and models of cars, trucks, rvs and boats. on personal vehicles scotchgard paint protection film is most often used to cover the front portion of the hood. 3m film is also commonly applied to painted bumpers, mirror backs, truck bed rails, door handle inserts, door edges, rocker panels, mirror backs, wheel openings, etc. any painted surface of a car, truck, van, suv, rv, boat or motorcycle that is susceptible to bug damage and rock chips can be covered with paint protection film. since the amount of film required and difficulty of application will vary by vehicle model, contact intellifilm for their recommendations and price quotes.", "3m strongly recommends that scotchgard paint protection film be installed by a fully trained and certified, professional certified installer. these are skilled certified installers in applying the film around compound curves, challenging grillwork, wheel openings, bumpers and all other areas on today’s vehicles.", "3m warrants that scotchgard paint protection film will be free of defects in materials and manufacture — including yellowing, bubbling, or cracking — for five (5) years from date of purchase. this warranty does not apply to damage caused by misuse, accident, misapplication, or ordinary wear, nor does it apply to dents caused by physical impact of rocks or road debris."]}
{"question": "the local people", "answer": "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "id": "88a2bf5872229bde25c4ba91e56745b4", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "candidates": ["a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "tipping & gratuities", "answer": "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "id": "829e4aac8a9adc858f683e798c20fbc7", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "candidates": ["we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "useful things to know", "answer": "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "id": "f1fede71b25fac303e61b42cfcb02625", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "candidates": ["taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "things to do", "answer": "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "id": "06fc6eec0c06cfb45bbc8850ff0e2e91", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "candidates": ["keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "things to remember", "answer": "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "id": "236ab8d371619a8934fa83754b546ab5", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "candidates": ["sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "food & beverages", "answer": "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "id": "5ea6bb0b8d2632b4881740aac7b08f46", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "candidates": ["most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "money & shopping", "answer": "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "id": "fdf0c4bca5c2b748e1666ec22c38248f", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "candidates": ["jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "data plans", "answer": "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "id": "be95d551b40d7c0e7437af2a1ef722a7", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "candidates": ["check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "calling home", "answer": "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "id": "6faba9e17724d168d16e95fabdf8533b", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "candidates": ["you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "time difference", "answer": "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "id": "d575d8aff47086d60c7e4b1b0ee41c30", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "candidates": ["israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "roommate etiquette", "answer": "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "id": "26aa4a950db28af3122d7a115d570483", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "candidates": ["if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "hotel services", "answer": "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "id": "3753d6f20e9f89bdd16b76925380567d", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "candidates": ["services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "checking in to your hotel", "answer": "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "id": "843d99f67714a7cab2a88a84882477ee", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "candidates": ["you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "airport procedures", "answer": "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "id": "0b493f5f0879f294760c81d0cc4718be", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "candidates": ["always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "travel insurance", "answer": "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "id": "d39164ff05a441d15bd877c80ae3b529", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "candidates": ["medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "security check points", "answer": "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "id": "9844318565037eb444a3e7da6cbbd83e", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "candidates": ["have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "frequent flyer info", "answer": "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "id": "f8d6d99058e7661b0316747200b8b1f4", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "candidates": ["when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "seating", "answer": "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "id": "7e7cd07088a017ba883dfae39c0c60ed", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "candidates": ["group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "airline check-in", "answer": "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "id": "a4d4fc84bd1d1b9ed1fe323c54cfabcf", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "candidates": ["electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "security check", "answer": "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "id": "473676fb19633e01e80e967ac6406eb1", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "candidates": ["you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "packing your luggage", "answer": "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "id": "997946f9ebcdf28bbff3a8db5ea8a259", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "candidates": ["do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "helpful things to bring", "answer": "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "id": "38e93c89bb75b73fb04c1ede50e539a1", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "candidates": ["a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "get into shape", "answer": "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "id": "6f30b6f167ca25cf2dd254ec2fcbfac9", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "candidates": ["start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "vaccinations", "answer": "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "id": "1194e54f447d52b64aa781748c696b22", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "candidates": ["be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "electronic devices", "answer": "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "id": "3aa6349f3ced779518466008286cb755", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "candidates": ["never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "electrical adapters & converters", "answer": "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "id": "4847781aed49c3c7f277ee9991f4db89", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "candidates": ["you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "money", "answer": "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "id": "d63dab95f5f4774cfb2c9736f399f89d", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "candidates": ["the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "luggage etiquette", "answer": "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "id": "885c44675ec6c84189a0f86de9d9364d", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "candidates": ["neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "luggage restrictions", "answer": "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "id": "a7b046426ce2bb5aa8a5b1ba7a9d0df0", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "candidates": ["confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "non-u.s. passport", "answer": "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "id": "c3dce2296fc708ae1a706439993af400", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "candidates": ["travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "passport", "answer": "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "id": "e757c4eb6b32eb726ad07138975336a9", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "candidates": ["make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "land only passengers", "answer": "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "id": "08b81fc935405dfe1f2d6c5d3ac77ee8", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information.", "candidates": ["if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information."]}
{"question": "tickets", "answer": "group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information.", "id": "489b23cbc3969c4bf3296f5bf27835b8", "domain": "inspiredtravel.com", "domain_index": 0, "negative": "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "candidates": ["group airline  are now electronic and all you need to check-in is your passport and flight number. please bring a copy of the passenger information sheet, which contains your flight and hotel information.", "a good “shalom” goes a long way.\nalways be kind and courteous. remember that you are an ambassador for your country.\na firm handshake is obligatory upon meeting and departing. never remain seated when shaking a standing person’s hand.\nwhen speaking directly to an israeli, always look them in the eye.\npolice wear blue uniforms and usually speak english; paramilitary police (border police/security forces wear dark green uniforms and a beret of similar color, and usually do not speak english.\nisraeli religiosity ranges from the ultra-orthodox to the complete atheist.\navoid criticizing the country, the people, the food, or the customs.  if you have a problem, please talk to your tour leader or guide.", "we know that you are going to become very fond of your bus driver and your tour guide. they are skilled professionals who enjoy working with tourists. sometimes, tour members will try to take a collection on the bus to give to the driver and guide, to show their appreciation. however, inspired travel tips the bus drivers and the tour guides near the top of the scale.  we therefore ask that no one start or contribute to such a collection. if you personally want to bless them, feel free to do so.", "taxi service: if you decide to take a taxi, make sure you agree in advance with the driver on the fare per person or for all passengers. you will need local currency for most taxis.\nrestrooms/bathrooms/wc: in some countries, toilets are typically identified as the “wc” and you may be expected to pay a small amount to the attendant, if there is one.\nbaptism in the jordan river: if you plan on being baptized in the jordan river, you will need to bring a change of clothes or bathing suit. for a few dollars you can rent a baptismal robe to be worn over your clothes/swimming suit. you also receive a towel and a baptismal certificate. if you choose not to rent a robe, you must wear a modest tee-shirt over your swimsuit.", "keep your passport on your person at all times. misplacing or losing your passport can result in serious delays and extra costs for you.\nkeep a copy of the photo page of your passport in your luggage.\nnever leave valuables (jewelry, cash, ipods, laptops, cameras, electronics, etc.) in your hotel room, even if they are locked in your luggage. it is better to leave significant valuables at home if you don’t need them.  keep your journey simple.\nall hotels have a safe at the front desk where your important items may be stored when you are away from your room. some hotels provide a personal safe in your own room.\nalways check the safe before checking out of the hotel.\nturn off all cellphones while at the sites.\nwhile touring, always stay with your group. be aware of where they are going. though you may discover something interesting to investigate, it could cause you to lag behind and become lost.\ntell someone in the group (preferably your guide or group leader) if you are staying at the hotel instead of touring or leaving the tour for any reason.\nif you decide to go out after hours, always tell someone else in your group where you are going and when you intend to return.", "sometimes tourists, in the excitement of being in a foreign country or as a result of “jet lag”, temporarily fail to exercise the same caution they use at home.\nhere are a few :\ndo not bring anything that you cannot afford to lose.\nno smoking on the bus or in your hotel rooms.\nstay with the group and avoid straying off on your own.\nsince muslim women are covered from head to foot, muslim men think that western women’s clothes are “loose and immoral”. for this reason we ask that you dress modestly at all times.\ndo not leave possessions (backpacks, purses, etc.) unattended, as they may be considered by authorities as a potential danger and be disposed of.\navoid any object that does not seem to have an owner.\nnever accept gifts from strangers in or en-route to the airport.\nbeware of locals asking you to follow them to a store or an attraction.\navoid friendly embraces from strangers. beware of pickpockets.\nin any crowded area, keep your backpacks and purses in front of you with your arms folded across them.\nkeep your wallet in your front pants pocket or zippered purse. it is wise to separate your cash so that it is not obvious to on-lookers.", "most people think israeli food is excellent. breakfast and dinner are provided daily, as well as some lunches (check your brochure to see what meals are included).\nbe sure to bring local currency or a credit card when dining out at smaller establishments.\nplease check the country’s tipping policy if you plan to eat out at a restaurant.\nsome cultural advice about the food: you cannot order milk or any dairy products with meat or poultry – it is not “kosher” and as a rule will not be served. other foods that you will not find available are pork products and shellfish.\nmost israeli tap water is considered safe to drink. to be safe, bottled water is available everywhere. most bus drivers stock water on the bus which you can purchase for about $1 per bottle.\ncoffee and juices are usually included with breakfast and dinner. soft drinks are usually not included with any meals.\nwarning\nbe sure you drink plenty of water on the plane and on the buses during the touring to avoid dehydration.  (this is the most frequent reason for hospitalization.)", "jerusalem has the widest variety of souvenirs at the best prices. in most places, they take u.s. dollars, so it is not necessary to exchange your money.\nif you decide to change your money into a foreign currency, use only an official money-changer, or do it at your hotel, or at an atm. the exchange rate usually varies between 3 to 4 shekels to the dollar.\nthe most reliable stores and restaurants display the emblem of the israeli ministry of tourism, recommending these establishments for their high quality of merchandise and service. the emblem is a simple icon of two men carrying a large cluster of grapes between them.\nif you intend to buy anything described as “antique,” be sure to get a certificate of authenticity from the sales clerk or else do not buy it.\nthere will be multiple shopping opportunities during your tour.  also, some guides have “special shops” where the store pays them a commission. stops at these stores are optional and occur after touring hours.\nvat tax: in many countries there is a value added tax, known as a “vat”, on all merchandise purchased. this tax is refundable upon your departure from the airport.  when you purchase an item over a $100 (as of the time of this writing), you will be given a special receipt verifying that you paid the vat tax on that item. as you are preparing to leave the country, go to the booth in the airport terminal designated for vat refunds and fill out the paperwork. you must present your vat tax receipt and the items for inspection in order to receive your refund.  please note that if your tour leaves the country where the merchandise was purchased, you may forfeit your eligibility to claim a vat refund.\nif you make a major purchase, be sure to take note of the name of the salesperson, the store name, address, and phone number.  it is best to purchase items that you can have shipped home or pay with a credit card so that you can dispute the charges if there is a problem.", "check with your cell phone carrier and get the details! most international services are still very expensive.  roaming charges are even higher and will be applied if you are even near the border of another country.\nif you have a data plan/email/texting, you may be charged for all downloads and incoming data. check with your carrier.\nwi-fi cards can be rented in advance. some hotels provide free wi-fi, or will have it available for purchase\na safe alternative is to switch your phone to airplane mode and turn data roaming off. that way you will still be able to use the hotel wi-fi without additional charges.", "you can buy phone cards at the airport and at most hotel gift shops containing 20, 50, 100 or 200 units each for use in pay phones to dial direct to anywhere in the world. (phone cards purchased in the usa may work in some pay phones).\ncredit cards can be used at some pay phones.\na call from your room through the hotel may cost from $4 to $10 per minute, even to a toll-free number.", "israel is seven hours ahead of new york and ten hours ahead of california (except during daylight savings changes).", "if you are sharing a room with someone you do not know, there are a few guidelines that will make your trip more enjoyable.\nif you are an early riser and your roommate is not (or vice versa), make sure that you do not disturb them with either noise or light.\nif there is only one key per room, make sure you leave it at the front desk if you are the last person to leave the room.\nplease do not smoke in the room.", "services: your hotels provide a variety of services. the tour pays for all taxes and tips, as well as all breakfasts served in the hotel dining rooms. if you use any additional  such as room service, laundry service, outside phone calls, or internet usage, you will be billed accordingly and must pay at the front desk upon check-out. you are also responsible for any additional tips and taxes these services may incur.\nlaundry: most hotels offer a professional laundry service. check the price with the front desk before you send it out and make sure it will be done before your group leaves the hotel.\nsome hotels provide a clothesline that extends across the bathtub for drying laundry, should you wish to wash them in the sink or bathtub. however, you will need to provide your own detergent.", "you will be given a key and room number stickers for your luggage. this is for your one luggage only.  take your “carry-on” to the room with you and your luggage will be delivered by the hotel staff.", "always wear your name tag when exiting the plane upon arrival.\nafter landing, you will enter the terminal and follow the signs to passport control. here you will present your passport.\nafter exiting passport control, look for a staff member who will be holding a sign that reads “inspired travel” or the name of your group. that person will tell you which carousel your luggage is on and where to gather to be escorted to your bus.\nluggage carts are readily available.\nyou will be taken as a group through the “nothing to declare” exit. you will be led to your tour bus. the driver will put your one piece of luggage in the storage compartment under the bus.  you will need to take your carry-on with you onto the bus. once the entire group has boarded the bus, you will proceed to your hotel.\nshould you somehow be separated from the group while inside the airport terminal, or if you cannot locate our staff or your tour leader, exit through customs and the terminal (with your luggage) to the bus area. if you are lost, please ask an airport employee (wearing badges) for assistance.  emergency contact numbers are also printed on your passenger information sheet.", "medical: many seasoned travelers are not aware that their health insurance may not cover them outside of the country. inspired travel provides complementary medical evacuation insurance (unless otherwise specified).  please contact us for more information.\ncancellation: if you need to cancel your trip due to an unforeseen emergency or serious illness, most of your trip may be non-refundable if you are not insured. cancellation insurance is not included in the tour price, but is available for purchase.  please call inspired travel or go to our website for further information on cancellation insurance.  inspiredtravel.com", "have all travel documents and id readily available at check-in. place them in your carry-on or purse, not in your luggage.\nbe prepared to open all luggage and bags for inspection at check-in. all packages, including gifts, may be opened.\nbe prepared to submit yourself to a body check by metal detector, body scan, or by physical means if necessary.\nput pens, keys, cell phones, badges, etc., in your carry-on before the security check to reduce the chance of setting off the alarm.\nplace all fluids (under 3 ounce bottles) in a quart sized plastic zip-top bag.\nplease do not say or do anything during security checks that may cause delay in departure.\nnever joke about hijacks or bombs. airline and security personnel take these matters very seriously.\ndo not accept packages or gifts unless you have inspected the contents.\nuse the “buddy system” so someone knows if you get delayed!", "when you check-in at the ticket counter, advise them of your frequent flyer account number.\nif you do not have an account with them and would like one, ask for an application and complete it before leaving the ticket counter. this may be done in advance by contacting the airline’s frequent flyer program personally.", "group  is done alphabetically and we regret that we are unable to guarantee specific airline seat assignments.  we do try and accommodate requests, and always try to seat couples and families together.\nverify with the ticketing agent that you are seated with your roommate or family members.\nyou may have to change seats on the plane with another tour member if you are separated from your traveling companion.", "electronic tickets: all you need to check-in is your passport and flight number. the ticket agent will print your boarding passes and tag your luggage.\nthe airline may hold you responsible for the cost of replacing a missing boarding pass. keep your boarding passes until you return home in case of lost luggage or mileage credits.\nmake sure the airline properly tags your luggage with the correct destination city. the last city code listed on the tag is tlv.", "you may be pulled aside to answer security questions before you actually check-in with the airline. please just answer their questions and do not chat, make jokes or volunteer information unless you are asked for it.", "do not pack your passport or your itinerary in your luggage. your passport should be kept with you at all times.  place your itinerary in your carry-on bag.\npack appropriate clothes that you can mix and match.\nit is easy to over-pack for this sort of trip. we recommend that you pack just the essentials and be strategic about what you bring.\nto prepare for variations in weather, bring layers of clothing to add or remove as needed. rather than packing a bulky or heavy coat, try a simple light-weight raincoat or windbreaker.  it takes up less space, and worn over a few layers of clothing will keep you warm and dry.\na hat and sunglasses (plus sunscreen) are also highly recommended.\ndon’t forget to bring gloves and a scarf if you are traveling in the winter.\nbe sure to bring a good pair of walking shoes (tennis shoes or sport sandals work well) that you will not mind getting dirty. break them in before the trip!\nmodest dress may be required at some of the locations we visit. in fact, some “holy sites” will not allow you to enter unless your knees and shoulders are covered.\nbring a bathing suit just in case you want to take a dip in the hotel pool or when you are visiting certain sites, like the dead sea.\nyou may visit hezekiah’s tunnel (optional). the shaft typically flows with knee-deep water year round.  you will need a change of clothes, a flashlight, and a pair of shoes you don’t mind getting wet.", "a spot remover and sewing kit can be handy.\nwrinkled clothing: rather than trying to pack a travel iron, a wrinkle release spray is useful for eliminating wrinkles. bring some in a smaller spray bottle for convenience.\n“disposable” socks and underwear: bring your old socks and underwear and dispose of them before departing israel, making more room for souvenirs in your luggage.\nmesh bags: for loose items, toiletries, dirty laundry, etc.\nmailing tube: for posters and art.\ncough drops and vitamin c tablets.\nzip-lock bags: always useful for small liquid toiletry bottles or gifts/souvenirs.\neyeglasses prescription or extra contact lenses.\njournal for pictures and notes.\nsmall travel sized bible.", "start reading about the sites you will visit.  your bible is the best reference for biblical sites.  rather than bringing a large study bible, you may want to pack a smaller, more compact version.\nstart walking!  you will do a lot of walking (and standing) on the tour and it is wise to build up your stamina now!", "be sure to pack enough medication to last through the tour.\nonly life dependent or narcotic prescriptions need to be in their original bottles.\nnot all prescriptions are interchangeable. have your doctor write a foreign-equivalent prescription for life dependent medications.\nif you are allergic to any medication, please keep a list of these with your passport.\nyou may need a prescription for medications which are sold over the counter in the u.s.\nyou should pack some aspirin, antacids, and other similar items you use at home if feel you might need them.\nif you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.\nnever allow prescription medication out of your possession. if the airline requires you to check-in your carry-on, take your medication with you.", "never leave electronic equipment unattended in your hotel room.\nremember that any laptops, tablets, phones, cameras, etc., should be kept with you at all times, or in the safe in your hotel room.\nfor digital cameras, make sure you bring a large enough storage card to accommodate all your photos and movies. many people will take upwards of 500-1000 pictures.\ndon’t forget your electrical chargers – bring an extra one just in case.\nit is also handy to have a portable external battery pack for emergencies.\nsome people, especially on shabbot (saturday), may not want their picture taken.  when in doubt, ask for permission.  please be courteous and cautious.\nif you take pictures of locals or someone’s camel or donkey, you may be asked for money.\na camera can become a barrier between you and your experience with the lord, the land, and the people.  don’t miss out!", "you will need an electrical converter, israel uses 220 volts instead of 110 used in north america.  you will also need a two-pronged round adapter to plug into the wall outlet.  most electronics, such as laptops and cell phones, are dual voltage.  please check the voltage requirements for all electronic devices.", "the currency in israel is the shekel (sometimes called the “new shekel”). please check the internet for the most current exchange rates. xe.com\nwe suggest that you take enough  to pay for items that are not included such as: lunches, snacks, beverages, postcards, stamps, room service, laundry, taxi, souvenirs, and other items.\nthe us dollar is accepted almost everywhere in israel. bring smaller bills including about $50.00 in one-dollar bills.  if you use traveler’s checks, $10 & $20 denominations are the best.  change is usually given in shekels.\nvisa and mastercard are usually accepted for larger purchases and allow you to dispute any incorrect charges. important: advise your bank or credit card company that you are traveling internationally or they will deny the charges.\nbe aware that some credit card companies charge a foreign transaction fee to use a card in a foreign country.\natm machines are available at the airport and in major cities, but may not always be easy to find. remember that the atm machines dispense  in local currency – not us dollars.", "neatly print your full name on all luggage tags. it is wise to use an office or friend’s address on your tags.\nextra tags/labels for your carry-on are available at the airport.\nhave your name and address on a card or paper inside your luggage in the event that your luggage tags are removed or lost.\nuse the inspired travel luggage strap provided in your packet to help identify your bag on the carousel.\nalways check carefully that a piece of luggage is yours before you take it from the carousel.\nif you take someone else’s luggage, it can cause a significant delay for the group, as the person with the missing luggage must go through the “lost luggage” procedure.\nyour tour cost includes tips to the hotel porters for one piece of luggage per person. this service begins when you bring your luggage to the bus outside the terminal and ends when the bus arrives at the airport for your departure for home.\nyou will need to take your luggage from the carousel, through customs and to the bus. at departure, you will take your luggage from the bus through security to check-in. (it really helps to have wheels on your luggage!)\ncarry-on: please remember that your carry-on luggage is always your responsibility to take with you to and from the bus to the hotel.  please do not leave your carry-on with your one checked luggage to be handled by the porters.\nporters may not be available in countries on a tour extension.", "confirm luggage rules on your airline’s website\nmost airlines will allow you to check-in one piece of luggage which cannot exceed 60 inches (height + width + length) and 50 pounds.\nyou will be charged for each additional piece of checked luggage.\nthe airline will charge you additional fees for overweight or oversized luggage and may force you to ship it as freight.\nsome airlines have a weight restriction on carry-on luggage.\nyour one carry-on must not exceed 36 inches (height + width + length) and must fit in the overhead compartment or under the seat in front of you.\nfollow the 3-1-1 rule. liquids, gels, aerosols, creams and pastes must be 3.4 ounces (100ml) or less per container; must be in 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin.  the bag limits the total liquid volume each traveler can bring in their carry-on.\nmost airlines allow a personal item (purse/computer or camera bag) as an additional carry-on.\nonly one piece of luggage per person will be stored in the tour bus luggage compartment, as storage space is very limited.\nonboard bus storage space is limited to the space under the seat in front of you and the shallow space above your head.\nalways pack fewer clothes and bring more money than you think you will need.\nit is always a good idea to “cross pack”. if you are traveling as a single passenger, pack a change of clothing in your carry-on just in case your luggage is temporarily misplaced by the airlines. husbands and wives should pack some of each other’s clothing in their suitcases for the same reason. delayed arrival of luggage can be inconvenient, but these precautions can lessen that effect.\nalways keep your written prescriptions for life dependent medications packed in a different case from the one used to hold your supply of medication.", "travel with a passport from your country of citizenship that is valid for at least six months after your return date.\ntravel with a valid green card or visa that allows you to leave and re-enter the united states.\ncontact the consulate of each country you will be visiting to get specific travel instructions and visa requirements.\nif you are part of an extension to another country, you may be required to have a multiple entry visa. please check your itinerary.\nplease be advised that failure to travel with these documents or have proper visas may drastically hinder your travel and re-entry into the united states and you are responsible for any additional costs you may incur.\ncheck with each consulate as to vaccination requirements for visitors from your country.\nif you have any questions, please contact the consulate of your country of citizenship.", "make two copies of your  picture page. leave one copy with someone at home and keep one with you (separate from your ). if you lose your , it is easier to obtain a new  if you have this copy.\nit is extremely important that your  has not expired. in the past, some travelers have arrived at the airport the day of departure only to find their  has expired the day of the trip. please make sure this does not happen to you. your  must be valid up to six months after your return date.  for example, if your trip returns april 1st, you will need to make sure that your  does not expire until after october 1st of that year.\nnormal processing for a new or renewal  is usually six to eight weeks. allow yourself plenty of time in case there is a delay.", "if you have arranged your own air transportation, the “land only” portion of your tour begins at the first hotel and ends on the last tour day.  expenses incurred in getting to and from the airport, or due to schedule changes of the group, are the responsibility of the “land only” passenger."]}
{"question": "are they 100% human remi hair extensions?", "answer": "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "id": "470582eb2911fd771d448f17d2e6978c", "domain": "oohlalahairextensions.com.au", "domain_index": 0, "negative": "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "candidates": ["yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "it is recommended that you book in to get your infills done every 2 weeks.", "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "yes we do offer interest free payment plans. shop now and check out with afterpay.", "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look."]}
{"question": "how long do before they need moving up?", "answer": "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "id": "bafa539c9c3bf3849f1b0819949e5cda", "domain": "oohlalahairextensions.com.au", "domain_index": 0, "negative": "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "candidates": ["tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "it is recommended that you book in to get your infills done every 2 weeks.", "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "yes we do offer interest free payment plans. shop now and check out with afterpay.", "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look."]}
{"question": "how long do the hair extensions last?", "answer": "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "id": "ffa3e2c257bed590f457921d691e0327", "domain": "oohlalahairextensions.com.au", "domain_index": 0, "negative": "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "candidates": ["tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "it is recommended that you book in to get your infills done every 2 weeks.", "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "yes we do offer interest free payment plans. shop now and check out with afterpay.", "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look."]}
{"question": "does the hair extensions colour fade?", "answer": "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "id": "aa076cee25126af052acb9aa22bcb80a", "domain": "oohlalahairextensions.com.au", "domain_index": 0, "negative": "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "candidates": ["no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "it is recommended that you book in to get your infills done every 2 weeks.", "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "yes we do offer interest free payment plans. shop now and check out with afterpay.", "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look."]}
{"question": "what attachment method is the safest for my hair?", "answer": "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "id": "24681d23c52c24411f2f70696960f5a3", "domain": "oohlalahairextensions.com.au", "domain_index": 0, "negative": "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "candidates": ["ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "it is recommended that you book in to get your infills done every 2 weeks.", "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "yes we do offer interest free payment plans. shop now and check out with afterpay.", "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look."]}
{"question": "what is double drawn hair?", "answer": "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "id": "ab927002be764e5f482b81bce131992e", "domain": "oohlalahairextensions.com.au", "domain_index": 0, "negative": "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "candidates": ["double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "it is recommended that you book in to get your infills done every 2 weeks.", "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "yes we do offer interest free payment plans. shop now and check out with afterpay.", "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look."]}
{"question": "how many do i need?", "answer": "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "id": "4936328251f626939307fc74fabd50db", "domain": "oohlalahairextensions.com.au", "domain_index": 0, "negative": "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "candidates": ["19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "it is recommended that you book in to get your infills done every 2 weeks.", "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "yes we do offer interest free payment plans. shop now and check out with afterpay.", "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look."]}
{"question": "how do i care for the hair extensions?", "answer": "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "id": "b2947637d72e945c31d9f5ab3bd29cd5", "domain": "oohlalahairextensions.com.au", "domain_index": 0, "negative": "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "candidates": ["ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "it is recommended that you book in to get your infills done every 2 weeks.", "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "yes we do offer interest free payment plans. shop now and check out with afterpay.", "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look."]}
{"question": "should they be cut?", "answer": "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "id": "dfa954e8159e25e207f171f6ea4b4f0b", "domain": "oohlalahairextensions.com.au", "domain_index": 0, "negative": "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "candidates": ["yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "it is recommended that you book in to get your infills done every 2 weeks.", "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "yes we do offer interest free payment plans. shop now and check out with afterpay.", "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look."]}
{"question": "what happens if some come out?", "answer": "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "id": "be17cd91ce0784403f3d3ba5de1b2afc", "domain": "oohlalahairextensions.com.au", "domain_index": 0, "negative": "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "candidates": ["hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "it is recommended that you book in to get your infills done every 2 weeks.", "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "yes we do offer interest free payment plans. shop now and check out with afterpay.", "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look."]}
{"question": "i am having an operation. should i have the extensions removed?", "answer": "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "id": "955f5b64db0c9587b6f50048110eeb88", "domain": "oohlalahairextensions.com.au", "domain_index": 0, "negative": "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "candidates": ["aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "it is recommended that you book in to get your infills done every 2 weeks.", "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "yes we do offer interest free payment plans. shop now and check out with afterpay.", "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look."]}
{"question": "what kind of eyelash extensions do you do?", "answer": "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "id": "b73d8c0025bed32765b933c1d27822e3", "domain": "oohlalahairextensions.com.au", "domain_index": 0, "negative": "it is recommended that you book in to get your infills done every 2 weeks.", "candidates": ["our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "it is recommended that you book in to get your infills done every 2 weeks.", "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "yes we do offer interest free payment plans. shop now and check out with afterpay.", "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look."]}
{"question": "when should i get my infills done?", "answer": "it is recommended that you book in to get your infills done every 2 weeks.", "id": "10a3508eb0ba007b7f74130ae36c801c", "domain": "oohlalahairextensions.com.au", "domain_index": 0, "negative": "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "candidates": ["it is recommended that you book in to get your infills done every 2 weeks.", "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "yes we do offer interest free payment plans. shop now and check out with afterpay.", "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look."]}
{"question": "how do i obtain a certified price list and save more money on my purchases?", "answer": "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "id": "ddba5889abbec935bb559becfc0e84f9", "domain": "oohlalahairextensions.com.au", "domain_index": 0, "negative": "yes we do offer interest free payment plans. shop now and check out with afterpay.", "candidates": ["enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "it is recommended that you book in to get your infills done every 2 weeks.", "yes we do offer interest free payment plans. shop now and check out with afterpay.", "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look."]}
{"question": "does oohlala hair extensions offer payment plans?", "answer": "yes we do offer interest free payment plans. shop now and check out with afterpay.", "id": "8f946bee6cdf599545727acfb2c4f135", "domain": "oohlalahairextensions.com.au", "domain_index": 0, "negative": "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look.", "candidates": ["yes we do offer interest free payment plans. shop now and check out with afterpay.", "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "it is recommended that you book in to get your infills done every 2 weeks.", "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look."]}
{"question": "do you have a guarantee?", "answer": "all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look.", "id": "cd6f495c804937649dfc1b055fb35709", "domain": "oohlalahairextensions.com.au", "domain_index": 0, "negative": "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "candidates": ["all products have a 7 day replacement guarantee if returned in original packaging and are unused and the packaging has not been opened. due to health regulations if the hair has been opened, untied and used in any way they cannot be returned. all hair extensions applied by ooh la la hair extensions have a 30 day replacement guarantee if in there is a problem with the hair quality. we will exchange your hair extensions no money refund is given. during the period of having extensions, ooh la la hair extensions & beauty will not be responsible and if you lighten/bleach the colour of the extensions, or if your hairdresser gets bleach on the hair or joins (this may cause breakage, shedding and slipping) use other chemical treatments eg perm or chemically straighten, do not use our recommended hair care products or fail to follow the hair care instructions including using an extension loop brush thus making the any guarantee void. it is extremely simple to find out if you haven’t taken care of your extensions. you are encouraged to take advantage of the full consultation service and to accept full responsibility for your hair.ooh la la hair extensions recommends the use of the nak aromas smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth range and loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. hair extensions do not mean you wake up every day and your hair looks perfect, as with your natural hair you need to put some effort into styling hair and to achieve a more natural look.", "yes. our hair extensions are 100% remi. this means the hair cuticle is in the same direction as it grows from the head and this has not been chemically removed. non-remi hair will tangle within 1-4 weeks.", "tape – 4 weeksmicro rings – 8 weeksshrinkies – 12 weeksif left longer in the hair no matter how careful you are you will get damage!", "tape – approx 4-6 monthsmicro rings – up to 1 yearshrinkies – up to 1 yeara good hair extension technician will re-tip extensions to prevent the glue tips from breaking down over time and shedding hair.", "no. the hair extensions colour will only fade if you change the colour but our hair extensions will not fade or loose their beautiful shine.", "ooh la la hair extensions conducted trials of more than 50 clients wearing each of the following 3 methods for a period of 1 year.shrinkies were the preferred method of 95% of women tested. shrinkies are the most comfortable for long term wear and puts the least amount of stress on the natural hair during the removal process. they also require the least maintenance as they stay in between 9-12 weeks and are easy to apply and remove.micro rings are easy to apply and remove making them the safest option if the person applying them has had no experience or training. however micro rings have an approx 10% slipping rate.tape is easy to apply and remove for the experienced technician however they only stay in for 4-6 weeks and therefore are require the most maintenance and are the most expensive in long term periods. tape have a 30% slipping rate after the first use and are rated as the most damaging method.", "double drawn hair means that the extensions are all the same length and thickness from the top to the bottom. this superior hair means you use less extensions and attachments to get the look you require. other brands of hair will mix it with shorter lengths of hair to save money this makes it hard to cover the natural hair line (the shelf is what we call the natural hairline you see when looking at the back of the head) and you get a shelf across the back.", "19”   – ½ head 100 strands19”   – full head 200 strands25”   – ½ head 100 strands25”  – full head 200 strandshair is sold in packs of 50 strands.shrinkies can hold 2 strands in each attachment, making less attachments.", "ooh la la hair extensions recommends the use of the nak aromas  smooth haircare range only for hair extensions. any other products you may use you do so at your own risk. nak aromas smooth shampoo, conditioner, styling products and aromas oil range, including loop hair extension brushes are available to purchase and must be used from day 1 after application of hair extensions. please see after care information for more detail.", "yes. only by someone experienced to do so and razoring or chipping is better than a blunt cut.", "hair applied by ooh la la hair extensions you keep them and bring them back with you to your service when they are reapplied. if however you have 5 come out, make an appointment so we can put them in free, check the hair and discuss why they are coming out. we do not guarantee how long the hair will last, when you leave we cannot see how you are treating the hair, its up to you to look after the hair.", "aneasthetics can weaken the natural hair making it more prone to damage so it is often best to remove them before and reapply after. be cautious if you are or start taking any medication that may weaken the hair, pregnancy  and breastfeeding sometimes weakens the hair so you need to keep a close eye on how your hair is coping, if you need to have any operations or planning any procedures where metal may be a problem on the scalp eg ct scans or have any allergy to metals then don’t use micro rings,  shrinkies are ok as they are plastic.", "our eyelash extensions are beautifully soft and light cashmere individual extensions. individual extensions means that one extension is applied to one of your natural lashes and continued along the lash line. our lengths are 8mm, 10mm and 12mm.", "it is recommended that you book in to get your infills done every 2 weeks.", "enrol in a course with ooh la la hair extensions and you will receive extra discounts on all purchases and referrals from ooh la la hair extensions. contact us to find out more.", "yes we do offer interest free payment plans. shop now and check out with afterpay."]}
{"question": "i got a notification saying my results were available, but i can’t find them?", "answer": "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "id": "cd71fbd6faf41504a15a9a9b4da5d44d", "domain": "stigmahealth.com", "domain_index": 0, "negative": "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "candidates": ["let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "how much does a sti test cost?", "answer": "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "id": "f5c46d3a63e779381d629a9e1aeea870", "domain": "stigmahealth.com", "domain_index": 0, "negative": "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "candidates": ["at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "why is my pathology referral printing on multiple sheets of paper?", "answer": "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "id": "76d2fd7a4db1dd916d944516000c412d", "domain": "stigmahealth.com", "domain_index": 0, "negative": "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "candidates": ["there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i didn’t receive my pathology referral?", "answer": "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "id": "a274d5f46df623350fb9d0f915e2419a", "domain": "stigmahealth.com", "domain_index": 0, "negative": "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "candidates": ["your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "my mobile number or email has changed since i ordered the pathology referral, what should i do?", "answer": "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "id": "990478d7bd5062f414337bf657ce7037", "domain": "stigmahealth.com", "domain_index": 0, "negative": "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "candidates": ["if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i can’t get my pathology referral to open?", "answer": "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "id": "c1a954a181a2d28ea1fb0f858654ef44", "domain": "stigmahealth.com", "domain_index": 0, "negative": "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "candidates": ["the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i can’t get my pathology referral to print?", "answer": "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "id": "650fe8d5b60e3fc867ed4a0038994488", "domain": "stigmahealth.com", "domain_index": 0, "negative": "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "candidates": ["please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "the form on your website is not working for me?", "answer": "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "id": "29d0549b587daf62d1cfeafab05ad81c", "domain": "stigmahealth.com", "domain_index": 0, "negative": "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "candidates": ["that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "who is stigma health?", "answer": "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "id": "f7ab5dfb22d06c2aae58355dc9a321e0", "domain": "stigmahealth.com", "domain_index": 0, "negative": "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "candidates": ["we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "can i get an sti test through stigma health?", "answer": "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "id": "a24d5980ddea998ed9bc70a2621bca47", "domain": "stigmahealth.com", "domain_index": 0, "negative": "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "candidates": ["you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "why should i get tested with stigma health instead of going to my gp?", "answer": "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "id": "4bf40e66831e3ff313fc76cb8b38350b", "domain": "stigmahealth.com", "domain_index": 0, "negative": "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "candidates": ["convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "is stigma health legal?", "answer": "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "id": "e05336a275790e7bd57fd7c87351acd6", "domain": "stigmahealth.com", "domain_index": 0, "negative": "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "candidates": ["absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "how do you protect my privacy and personal information?", "answer": "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "id": "23adc6e012f921d686d05562041bcb93", "domain": "stigmahealth.com", "domain_index": 0, "negative": "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "candidates": ["we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "what questions will i be asked in order to get a pathology referral to get an sti test?", "answer": "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "id": "dee0dd2ac9a8de4517c2f68bf99944c9", "domain": "stigmahealth.com", "domain_index": 0, "negative": "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "candidates": ["the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i’m concerned about symptoms i’m experiencing, will i get to speak to a doctor about this before getting tested?", "answer": "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "id": "785b70c403725e00da347b0b89d47040", "domain": "stigmahealth.com", "domain_index": 0, "negative": "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "candidates": ["a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "who reviews my test results?", "answer": "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "id": "8ff655d285a6d4c5c76b001efefa556b", "domain": "stigmahealth.com", "domain_index": 0, "negative": "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "candidates": ["a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "why do i need to provide a mobile number?", "answer": "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "id": "70cfe845c558f502dd06d72a6a13c799", "domain": "stigmahealth.com", "domain_index": 0, "negative": "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "candidates": ["once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "what information do you have to give the government if someone tests positive for an sti?", "answer": "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "id": "e69d134de150ce27c9b51caf7007e7bb", "domain": "stigmahealth.com", "domain_index": 0, "negative": "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "candidates": ["firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "if i test positive for an sti can stigma health help me treat me?", "answer": "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "id": "d2dcecf8589b4d7ac7cf475ba868a79d", "domain": "stigmahealth.com", "domain_index": 0, "negative": "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "candidates": ["if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i’m not an australian resident, but am currently living/staying in australia can i still use stigma health’s services?", "answer": "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "id": "bc5def36d782618f0104969278312c4b", "domain": "stigmahealth.com", "domain_index": 0, "negative": "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "candidates": ["the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "how quickly will i receive my pathology referral for an sti test?", "answer": "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "id": "77a25c30f07ab36e736c8c677e27910d", "domain": "stigmahealth.com", "domain_index": 0, "negative": "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "candidates": ["your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "how quickly can i expect to receive my test results?", "answer": "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "id": "1c3266e22786e47be81b27de622b89da", "domain": "stigmahealth.com", "domain_index": 0, "negative": "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "candidates": ["that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "how long will my appointment at the pathology centre take?", "answer": "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "id": "ef634618fd03d8908e3f0d813c56788a", "domain": "stigmahealth.com", "domain_index": 0, "negative": "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "candidates": ["that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "do i need to do anything before visiting the pathology centre?", "answer": "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "id": "119e4681a473c865a15c8454bd64773b", "domain": "stigmahealth.com", "domain_index": 0, "negative": "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "candidates": ["no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "will i need to get a physical exam as part of the pathology test?", "answer": "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "id": "26236680904f9885b914e2b498ef72ef", "domain": "stigmahealth.com", "domain_index": 0, "negative": "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "candidates": ["nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "my pathology centre wouldn’t accept your referral, what should i do?", "answer": "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "id": "06252a1bdb3780f70a2b48bddf8d7d92", "domain": "stigmahealth.com", "domain_index": 0, "negative": "like most services over the internet, we accept only credit card payment.", "candidates": ["we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "what forms of payment does stigma health accept?", "answer": "like most services over the internet, we accept only credit card payment.", "id": "f7cfe2b6dd7550504b78f4862767c966", "domain": "stigmahealth.com", "domain_index": 0, "negative": "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "candidates": ["like most services over the internet, we accept only credit card payment.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "how do i know my credit card details are safe?", "answer": "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "id": "3e47e14df152fdd42fa2a8be70c36862", "domain": "stigmahealth.com", "domain_index": 0, "negative": "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "candidates": ["we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i ordered a pathology referral through stigma health but no longer wish/need to go through with the test, will you refund my money?", "answer": "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "id": "73bb0897daf31351076e43350acc28c1", "domain": "stigmahealth.com", "domain_index": 0, "negative": "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "candidates": ["unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "why did i get charged by the pathology centre for the tests you referred me for?", "answer": "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "id": "f7158609f1745e87ff9c1e399b9fa9b1", "domain": "stigmahealth.com", "domain_index": 0, "negative": "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "candidates": ["different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "how would i know if i had an sti?", "answer": "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "id": "5aa51777b3819637e72d9fe2ec999ce4", "domain": "stigmahealth.com", "domain_index": 0, "negative": "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "candidates": ["we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i think i might have contracted an sti where i can find information about symptoms?", "answer": "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "id": "dd8cfb8ad1af0094858c17e8de9acebb", "domain": "stigmahealth.com", "domain_index": 0, "negative": "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "candidates": ["you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "if i think i’ve caught something how soon should i be tested?", "answer": "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "id": "10e1b3d071f782534dfe3658caca6e1e", "domain": "stigmahealth.com", "domain_index": 0, "negative": "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "candidates": ["if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i have no symptoms of an sti, but i have never really been tested, do i need to get tested?", "answer": "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "id": "c1e9f28d6f421bb57aca55160f970140", "domain": "stigmahealth.com", "domain_index": 0, "negative": "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "candidates": ["yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "what stis do you test for?", "answer": "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "id": "b28196c2463896cb01ab0d81c8df2846", "domain": "stigmahealth.com", "domain_index": 0, "negative": "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "candidates": ["when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "do you test for herpes?", "answer": "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "id": "ca91e968b4a67c553857fac199a3039c", "domain": "stigmahealth.com", "domain_index": 0, "negative": "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "candidates": ["no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "what should i do if i think i’ve been exposed to hiv or have stepped on a needle?", "answer": "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "id": "2c7ffa0d2486f4e44284e045450391f9", "domain": "stigmahealth.com", "domain_index": 0, "negative": "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "candidates": ["if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "what if i have symptoms of an sti but test negative?", "answer": "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "id": "0e3b1790713ffae64a3ccad478ed5731", "domain": "stigmahealth.com", "domain_index": 0, "negative": "head on over to ourwho can & should get tested section and find out…", "candidates": ["if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i’ve only slept with one person, should i get tested?", "answer": "head on over to ourwho can & should get tested section and find out…", "id": "6124282c27f2284dda2e0e63a65b1ad6", "domain": "stigmahealth.com", "domain_index": 0, "negative": "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "candidates": ["head on over to ourwho can & should get tested section and find out…", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "if i test positive for an sti does it mean i’m more likely to get them in future?", "answer": "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "id": "093adbe1a69bdc7f2f4f5d2486c1fc48", "domain": "stigmahealth.com", "domain_index": 0, "negative": "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "candidates": ["no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i don’t like needles; do i have to get a blood test?", "answer": "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "id": "aeaa041b08410a05e2ea4a74a04f7dc9", "domain": "stigmahealth.com", "domain_index": 0, "negative": "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "candidates": ["if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i’m experiencing unusual bleeding outside of my period, could it be an sti?", "answer": "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "id": "104908897a677f46ad83fd13ed9dfb57", "domain": "stigmahealth.com", "domain_index": 0, "negative": "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "candidates": ["it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "if i’ve had a pap smear does that mean i’ve been checked for stis?", "answer": "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "id": "08b8b171cb746e937650f14586d29e95", "domain": "stigmahealth.com", "domain_index": 0, "negative": "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "candidates": ["no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "if i think i may have contracted an sti from oral or anal sex can you still test me?", "answer": "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "id": "55d9875d5263406d424be21ac4cf7111", "domain": "stigmahealth.com", "domain_index": 0, "negative": "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "candidates": ["yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "what’s the difference between an sti and an std?", "answer": "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "id": "17678c6da97cb62ace7c8bc11b89f8df", "domain": "stigmahealth.com", "domain_index": 0, "negative": "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "candidates": ["sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i always use condoms do i need to be tested?", "answer": "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "id": "af0ab57011cedb070c7cafedff61745f", "domain": "stigmahealth.com", "domain_index": 0, "negative": "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "candidates": ["it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "my partner and i are in a committed relationship, why should i get tested?", "answer": "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "id": "ea223f6588fc280e743c4f65d64b54bb", "domain": "stigmahealth.com", "domain_index": 0, "negative": "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "candidates": ["did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i’m not as young and silly as i used to be, do i still need to be getting sti tests?", "answer": "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "id": "b2b5d046993e9c8c890f537bb94e54cf", "domain": "stigmahealth.com", "domain_index": 0, "negative": "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "candidates": ["whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i was vaccinated for hepatitis b, should i still be tested for this?", "answer": "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "id": "1186675e5c32761728cf69c972cb7d8e", "domain": "stigmahealth.com", "domain_index": 0, "negative": "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "candidates": ["yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "what tourist destinations still have a problem with hepatitis b?", "answer": "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "id": "4adccec015063799a9b44bde5cbbc5d4", "domain": "stigmahealth.com", "domain_index": 0, "negative": "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "candidates": ["hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "can sti tests be inconclusive and if so what happens?", "answer": "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "id": "b5cce05be0e5618bde94b0ec2dda432f", "domain": "stigmahealth.com", "domain_index": 0, "negative": "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "candidates": ["nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "are the tests ever wrong?", "answer": "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "id": "01f0ff1e074b2be5d9ec5e6aa2381506", "domain": "stigmahealth.com", "domain_index": 0, "negative": "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "candidates": ["no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "how long is my pathology referral valid for?", "answer": "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "id": "c6534e286f27a89e6d8be32aabe6b2d0", "domain": "stigmahealth.com", "domain_index": 0, "negative": "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "candidates": ["your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i tested positive for an sti, do i really need to tell all my past partners?", "answer": "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "id": "9385d5e6d603cc554d0bbcaa70045805", "domain": "stigmahealth.com", "domain_index": 0, "negative": "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "candidates": ["you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i tested positive for chlamydia/gonorrhea/syphilis, do i need to be tested again after treatment to make sure the infection is gone?", "answer": "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "id": "1cd5625b6be064ebb40d683f93260953", "domain": "stigmahealth.com", "domain_index": 0, "negative": "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "candidates": ["it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i tested negative! when should i get an sti test again?", "answer": "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "id": "62f44af57209a43f38a395bb5efd1355", "domain": "stigmahealth.com", "domain_index": 0, "negative": "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "candidates": ["you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "what happens to my results after i’ve viewed them?", "answer": "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "id": "8294e6c29b2ce701bfed6313acd3c052", "domain": "stigmahealth.com", "domain_index": 0, "negative": "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "candidates": ["the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "my medirecords login isn’t working, what should i do?", "answer": "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "id": "eddc0dfe1794fdf20551903afa956a60", "domain": "stigmahealth.com", "domain_index": 0, "negative": "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "candidates": ["first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i’ve forgotten my medirecords pin/password and can’t remember what email address i used, what should i do?", "answer": "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "id": "f6a96b8fe3cb823ac1bb8f3b6d743a23", "domain": "stigmahealth.com", "domain_index": 0, "negative": "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "candidates": ["that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i can’t get into the results/correspondence section in the app?", "answer": "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "id": "23df1bae963978a470c990389c35ed03", "domain": "stigmahealth.com", "domain_index": 0, "negative": "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "candidates": ["that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i tried to download the app using the token in the sms i was sent but it says it’s invalid/expired?", "answer": "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "id": "33301ff9b7c80872c3acde9272a82f56", "domain": "stigmahealth.com", "domain_index": 0, "negative": "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "candidates": ["the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "i can’t get the results in the correspondence section to open?", "answer": "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "id": "bf16db48cef5ed6c328f862c1f5de2f3", "domain": "stigmahealth.com", "domain_index": 0, "negative": "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android", "candidates": ["we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap.", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android"]}
{"question": "who are medirecords?", "answer": "medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android", "id": "f008bfd0004d1781439952a394ca96fc", "domain": "stigmahealth.com", "domain_index": 0, "negative": "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "candidates": ["medirecords is a complete clinical and practice management solution for health professionals. in addition to their clinical and practice solution, medirecords offer a secure mobile application for patients. synchronised with their health providers, patients can use the medirecords app to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. all information is stored in secure, world-class servers with data encrypted.\ndownload the app for ios\ndownload the app for android", "let’s make sure you’re looking in the right place. once you’re in the medirecords app you need to go to the correspondence section (second row one in from the right on the main menu). here you should see a letter from our head doctor, doctor mitchell tanner, you just need to tap on it to open it. if the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, but just get in touch and we’ll sort you out one way or another.", "at stigma health our charge is $29.99 for a pathology referral. in most cases that’s all you’ll have to pay as your pathology tests will be bulk billed through medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill. if you’re not an australian resident eligible for medicare you may be liable for pathology testing expenses if australia doesn’t have a reciprocal arrangement with your country, contact medicare or your embassy if unsure.", "there’s a simple fix for this one, you need to go into your printer settings and change it from us letter to just a4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the medicare assignment sections.", "your pathology referral will be available for download at the completion of the questionnaire and payment. we also email you a copy. if it isn’t in your inbox please check your junk mail folder. if all that fails please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!", "if either your email address or mobile number has changed since you ordered your pathology referral then you will need to contact us so we can update your details.", "the form is a pdf (adobe acrobat) file. it should open in most pdf readers, if not head over to the adobe web site and download the latest version of acrobat reader. although it’s possible to open and print pdf’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). if it’s still not working please contact us.", "please try printing something else using your printer from your phone and if that works fine then the issue might be with us so please contact us. otherwise open it on a computer, we email you a copy of the form just for this circumstance! if you’re having problems printing from a computer make sure you’re using the latest version of adobe acrobat, if not head over to the adobe web site and download the latest version of acrobat reader.", "that’s a pain sorry about that. please try another browser on your computer or try updating your current browser. if the issue persists please contact us.", "we are an online healthcare service that aims to make your life more convenient by eliminating the barriers like embarrassment and inconvenience, which often prevent people from undergoing simple medical tests. we started with stis because they are a serious problem in australia and are for the most part easily tested for and treated, but we will be expanding our service offering soon so stay tuned!", "you can currently undergo a convenient and private sti test through us if you are in australia and are over 16 years of age. fit the criteria? let’s get started.\nif you are under 16 then we, unfortunately, cannot provide you with a pathology referral to get an sti test. we urge you to visit a doctor to arrange a test asap. alternately you can visit an sti clinic or hospital clinic to get an sti test. if you want to talk to someone prior to doing so you will find the details for several sexual health info lines operating across australia in our resources section.", "convenience, pure and simple. if you want to skip the trip to the gp, then the pathology centre then the one back to your gp for the results then we’re your solution!\nif you get tested with us we deliver your pathology referral online and you only have to make the one trip to the pathology centre and that’s it, your results are delivered to you safely, securely and privately directly to your mobile phone.\nnot to mention we’re saving you the awkward conversation!", "absolutely. the process may seem new and different to how you usually go about medical tests, but we are in full compliance with australian law and medical board of australia guidelines for technology-based patient consultations.", "we use approved patient medical record (pmr) software, just like your normal gp. our web site uses industry standard encryption including ssl to protect the information you share with us.", "the questionnaire you will need to answer when ordering your test follows the same guidelines your gp does in order to issue you with a pathology referral to get an sti test. it’s just six very basic questions that help us determine what tests you need and rest assured just by actively pursuing an sti test it will mean you’re tested for the most important ones.\nand guess what? your computer screen will not stare back at you with a judgmental gaze, there will be no need to cringe as you unravel the details of your private life and there will be no need to go back to the gp and wait anxiously for them to deliver the verdict! with us, it’s embarrassment free.", "a major part of the reason we are here is to eliminate the need to speak to a doctor one on one, so no, you will not get a chance to speak to a doctor if you undergo an sti test with us, but rest assured we will test you for the stis you may be most at risk of having. the six basic questions we ask have been designed specifically to ensure you are.", "a stigma health doctor reviews your test results; all stigma health doctors are australian registered medical practitioners. our head doctor is dr mitchell tanner and you can find out all about him here.", "once we have your results we will either text you an all clear or ask you to contact us. don’t panic if we ask you to contact us there are multiple reasons we may need to speak to you. there may be extenuating circumstances when we need to speak to you about your results, but rest assured we will not contact you out of the blue.", "firstly it’s important to note that everyone, even your regular gp, is required by law to do this and the information we provide will not be used to identify individuals to the public. exactly what information has to be provided can vary from state to state, however, in most cases, any positive result will only result in the age and postcode of the patient being reported to the government. this is purely so that health departments can understand the spread of stis better and develop targeted interventions.\nthe one exception across the board is hiv, due to the seriousness of it any person who tests positive will be identified to the government, but again this is the case regardless of whether you are tested with us, your gp or through a speciality testing centre.", "if you test positive for chlamydia, the most common sti in australia, then yes we can help you get the treatment you need by providing the prescription for the antibiotics without the need for you to pay for an additional consultation. upon receiving a positive result for chlamydia your script will be automatically posted to you at the address you provide us when you order your pathology referral. you can then take this to your nearest pharmacy and have the script filled.\nother than chlamydia we cannot currently help provide treatment or prescriptions for any other sti, but we are working to build a network of doctors to refer our patients to around australia so you can easily access the treatment you need from a trusted a physician.\nif you want to know more about how different stis are treated you can find this information in our what we test for section.", "the short answer is yes you definitely can, but things can get a little bit complicated with the pathology testing side of it, depending on where you are from. different countries have different reciprocal relationships with the australian government when it comes to covering medical expenses of citizens whilst in each other’s countries so you may or may not get charged for the pathology tests involved in your sti test. if you’re unsure what arrangement your country has with australia and are concerned about incurring extra fees for pathology it’s best to contact medicare or your embassy here in australia.", "your pathology referral will be available for download upon completion of the questionnaire and payment, we’ll also email you a copy.", "that really depends on you! the sooner you can get yourself to a pathology centre to get the tests done, the sooner we can get the results to you, but once you have been tested you can expect to wait about 2-3 business days for the results. how long it takes depends on many factors including what we’re testing you for, where you live and how far the collection centre is from the central testing point.\nlet’s talk about sex: if you suspect you may have contracted an sti it’s extremely important that you do not engage in any sexual activity, regardless of your relationship status, until you know that you’re safe and not at risk of infecting anyone else.", "that one is out of our control, unfortunately, because it depends on which pathology centre you visit and when. wait times can vary, but the actual testing process is very quick. to minimise your wait time we recommend calling ahead and checking their procedures and asking when might be a good time to visit.", "no there is no preparation required for the test. probably a good idea not to go to the bathroom two minutes before you go in though because in most cases they will need a urine sample, but other than storing some water, not a thing. just remember to make sure you have your pathology referral handy and that you’ve signed and dated the medicare assignment. if you don’t know what the medicare assignment is head to the process, step three, which has a helpful picture!", "nope you can keep your clothes on for this one (except for when you will most likely have to go to the bathroom and provide a urine sample); there is no reason why you would be asked to undergo a physical exam as part of any of our tests. we’re about eliminating the embarrassment after all.", "we’re very sorry to hear that has happened and it shouldn’t have. please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.", "like most services over the internet, we accept only credit card payment.", "we use eway to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust pci dss compliance.", "unfortunately because we have sent you a pathology referral for the test you requested to undertake we cannot refund your money. the same as a gp would not refund your appointment if you went to visit them for a referral but decided not to proceed with the tests they referred you for.\nif you no longer believe you need to undertake an sti test we recommend you save the referral for a time when you might not be so lucky! or get tested anyway, it can never hurt to have a clean bill of sexual health. you’ve paid for it after all.", "different pathology providers operate differently so whether or not you are charged for pathology depends purely on where you go to get tested. the best way to avoid getting charged is to make sure you sign and date the medicare assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to medicare. if you don’t know what/where the medicare assignment is then head to the process, step three, which has a picture of your pathology referral with the medicare assignment sections outlined in red.\nif you aren’t familiar with your nearest pathology centre’s procedures we also recommend calling them beforehand and asking if they bulk bill.\nif you have any further questions regarding the pathology side of things you’re welcome to contact us and we’ll do our best to help.", "we’re so glad you asked that! here’s the thing you may never have reason to suspect you have an sti, that is part of the reason they spread so easily. stis can be asymptomatic (fancy lingo for having no symptoms) for a really long time, some never exhibit symptoms for some people, that’s why it’s better to be safe than sorry and just get the test!", "you’ll find a brief overview of the stis we test for including, what the symptoms are, what it is, how it’s contracted and how you are tested and treated in our what we test for section, but it’s important to notethat stis often have no symptoms or the symptoms don’t present for a long time so if you think there’s a chance you’ve been exposed to an sti then you really should just get tested.\nimportant:if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure prophylaxis (pep).", "if you have reason to believe that you have contracted an sti then you should get tested straight away, but different stis do have different ‘window periods’ for testing, this is when the sti is most likely to be detected so it’s important to take these into account when getting tested. if you’re tested within the window period for any sti, especially one you think you may have been exposed to, it’s important that you come back or visit a doctor for another test after the window period has passed. you will find the information about window periods for different stis at the bottom of our who can & should get tested section.\nimportant: if you believe you may have been exposed to hiv or hepatitis b in the last 72 hours do not proceed with a normal sti test, visit a doctor, hospital or specialty clinic asap so you can receive preventative post-exposure treatment (pep).", "yes! absolutely. some stis are deceptive and do not always present symptoms or do not present them for a long time that is why it’s so important to get regular tests. even though you have no symptoms any sti you may have caught is still causing damage to your health. to find out more about whether you should be tested visit our who can & should get tested section.", "when you order a test with stigma health you will be asked six confidential questions, the same ones your gp would ask, our doctors will then recommend what you should be tested for.\nthe stis we currently offer testing for are:\nchlamydia\ngonorrhoea\nsyphilis\nhepatitis b\nhepatitis c\nhepatitis a\nhiv", "no we do not currently test for herpes 1 or 2 because this is best diagnosed by having a physical sample taken by a doctor. blood tests are not always reliable when it comes to this particular sti.\nyou will find a brief overview of some of the symptoms of herpes in our who can & should get tested section if you want further information. if that doesn’t satisfy your needs then head to our resources section will you find links to various information sites for stis.", "if you believe you may have been exposed to hiv in the last 72 hoursstay calm and go straight to your doctor, nearest hospital or specialty clinic where you will be able to receive preventative post-exposure treatment (pep).\nif it has been more than 72 hours you should still get tested asap, but keep in mind it can take up to 12 weeks before the antibodies can be detected so you will need to get tested again after 12 weeks if the results come back negative.\nyou can start the process to get tested with us right now or visit your doctor or a speciality clinic asap.", "if you are experiencing symptoms of an sti, but your test results from us come back negative it is important you see your gp to determine what the problem might be. do not ignore symptoms.", "head on over to ourwho can & should get tested section and find out…", "no, having had an sti does not make you more vulnerable to getting them, but having an sti and leaving it untreated can increase the likelihood of you catching other stis such as hiv, that’s just one more reason why it’s important to get tested regularly!", "if you get tested with us then yes you will, that is because we automatically request a hiv test for all of our patients, no matter who you are or how you answer the questions on our questionnaire. why do we do that? we think hiv is too serious to take risks with and starting treatment as soon as possible is so important that even though it isn’t one of the most common stis we will test you for it because we believe it’s in your best interest.  we know needles can be unpleasant, but we urge you to be brave!", "it definitely could be an sti, but there are lots of other reasons this may occur. it’s a good idea for you to get tested for stis, regardless of whether you choose to do that through us or not we’d advise you visit a doctor anyway to make sure the cause is determined.", "no, when you have a pap smear you are not tested for stis. you either need to ask your doctor to perform an sti test as well or get tested with us now!", "yes our pathology referral will allow you to be checked for the stis our doctor has requested even if you think you’ve contracted it from oral or anal sex. if you are specifically concerned about these forms of transmission you will need to ask the pathology centre staff for swabs of the area in question to be taken.", "sti (sexually transmitted infection) is the new term for stds (sexually transmitted disease). the reason the term was changed is because stis commonly have no symptoms and are treatable so the term infection suits them much better than disease.", "it’s great that you use condoms, but unfortunately that doesn’t mean you’re definitely safe. if the condom is past its expiry date (yes they have one) then it will start to breakdown and can prove ineffective against stis and preventing pregnancy for that matter! there are other reasons why condoms may not always work for example if you use an oil based lubricant such as vaseline or massage oils they may cause the latex to disintegrate so whilst using a condom is a very good idea they’re not foolproof and you should still get regular sti tests to be absolutely safe.", "did your partner definitely go and get an sti test after you became committed to each other? have you actually seen your partner’s verified sti results? if you answered no either of those, then that’s why you should get tested. the second reason why we recommend everyone should get regular sti tests is that even though it is very rare stis can be transmitted in other ways and hey, it’s better to be safe than sorry right?", "whilst the younger generations are considered the most ‘at risk’ of contracting stis, the fact is, stis do not discriminate, they can and do happen to people of all ages from all walks of life so there’s no age at which it’s safe to say you don’t need to get an sti test. another very good reason to keep getting tested even if you think you’re ‘over the hill’ is that testing rates for stis were really bad there for a while so if you weren’t screened, don’t know if you were or whether your current partner was then you should definitely get tested! not convinced, let’s throw some stats around.\ngentlemen, did you know that the rate of syphilis increased in every age group between 2004-2011? every age group.1\nhere’s a little factoid to incentivise you ladies, in 2014 in the 30-39 age slot there was a whopping increase of 65% in syphilis diagnoses overall and let us tell you that’s not considered the ‘at risk’ age.2\nthe moral of the story? get tested. be sure. be negative.\nsources:\n1.based on australian bureau of statistics data 2. the kirby institute. hiv, viral hepatitis and sexually transmissible infections in australia annual surveillance report 2015. the kirby institute, the university of new south wales, sydney nsw 2052", "yes, because even though the vaccination will give most people protection, we don’t all respond to the vaccines and develop immunity. so unless you have been given proof (i.e someone examined your blood) of your immunity you may still be at risk. it’s important to note as well that if you or your partner did not complete the full immunisation schedule you will only have partial immunity.", "hepatitis b is still a serious issue in the developing and third world, this includes popular cheap tourist destinations in the pacific and south east asia (that includes destinations popular with australian’s including bali and thailand) as well as more exotic locations in south america, the middle east, africa and the indian sub-continent. if you’ve recently visited one of these places and had sex, gotten a tattoo, had a medical procedure or used iv drugs then it’s extremely important you get tested asap.", "nope the tests are always negative or positive, but where they can fail to be accurate is if you’re tested within the ‘window period’ for an sti. in this situation, the infection may be ‘missed’ so that’s why it’s important to get tested regularly. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "no they are next to never wrong unless you are tested within the ‘window period’ for an sti, then it may be undetectable and your test may come back negative when actually, you have caught a little something. if you want more information on ‘window periods’ you will find this at the bottom of our who can and should get tested section.", "your pathology referral is valid for 12 months from the date it is issued, but if you’ve come this far we recommend just going and getting tested asap. there’s no time like the present.", "you do not need to tell every sexual partner you’ve ever had providing this is not your first sti test. you only need to tell previous partners who may be at risk i.e they came after your last negative sti test. (just one more reason to get tested regularly!)\nit’s awkward we know, but much like we’ve used the beloved qualities of the internet to make getting tested easier there is also an online solution for telling your past partners. it’s called let them know and through their site, you can notify someone via email/sms/letter either with your name or anonymously. check them out.", "it is a good idea to get tested after treatment to make sure the infection is completely gone and give you 100% peace of mind that you won’t be passing anything nasty along to anyone else.", "you should get an sti test every time you change sexual partner. if you’re in a relationship or not currently sexually active you should still get tested regularly, it’s rare, but stis can be transmitted in other ways.", "the law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your gp, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.", "first of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. if that’s not the issue then tap the forgotten password link on the login page of the medirecords app and then put your email in and you will receive a new token via sms to the mobile number you gave us. once you put in the token you’ll be able to reset your password and login. if this doesn’t work for you please contact us.", "that’s ok it happens to the best of us. you’ll need to contact us so we can tell you which email address to use to reset your password.", "that’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.", "the token we sent you in the sms will only be valid for 7 days if it has been more than 7 days since we sent it then you’ll need to contact us so we can sort out a new one for you. if it’s within 7 days then you should probably contact us as there might be a deeper technical issue.", "we’re sorry, that’s annoying and certainly shouldn’t be happening… please try logging out of the app, closing it and logging back in. it’s also a good idea to check you’re running the most recent operating system and if not try again once you’ve updated. if you still can’t get them to open please contact us and we’ll do our best to help you out asap."]}
{"question": "how could i earn money with sunmoney?", "answer": "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "id": "1f9e479a25aa087c45b288fb510d094b", "domain": "sunmoney.com", "domain_index": 0, "negative": "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "candidates": ["there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "what is guaranteed purchase price?", "answer": "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "id": "711741633edf1a837e8192715ad95a78", "domain": "sunmoney.com", "domain_index": 0, "negative": "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "candidates": ["guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "where are the solar power plants located?", "answer": "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "id": "db417bc5ad88695ab216113f589b462c", "domain": "sunmoney.com", "domain_index": 0, "negative": "the owned position could be sold, can be transmitted, inherited.", "candidates": ["the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "could i transmit my position to someone else?", "answer": "the owned position could be sold, can be transmitted, inherited.", "id": "7f9b96a1b34cc9ca9cc2348426c4c5ec", "domain": "sunmoney.com", "domain_index": 0, "negative": "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "candidates": ["the owned position could be sold, can be transmitted, inherited.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "why is my solar royalty constantly changing?", "answer": "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "id": "c71e5cfe06b32fc28e5f7a1ac19f3354", "domain": "sunmoney.com", "domain_index": 0, "negative": "cv (community volume) means the community traffic as a base of the calculated payments.", "candidates": ["the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "what does cv mean?", "answer": "cv (community volume) means the community traffic as a base of the calculated payments.", "id": "2ac13065c72b00e4a4b187966bcac768", "domain": "sunmoney.com", "domain_index": 0, "negative": "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "candidates": ["cv (community volume) means the community traffic as a base of the calculated payments.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "how does sunmoney protect the environment?", "answer": "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "id": "caca4bac25ce2cdc7df8c83840d8c395", "domain": "sunmoney.com", "domain_index": 0, "negative": "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "candidates": ["a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "why i could only earn money for 25 years after my solar panel?", "answer": "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "id": "06e5cd8c0c4ba285db35896f9a693ea6", "domain": "sunmoney.com", "domain_index": 0, "negative": "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "candidates": ["the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "how the system calculates my community building fee?", "answer": "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "id": "174e096c8501119f01cc4f0a909fe404", "domain": "sunmoney.com", "domain_index": 0, "negative": "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "candidates": ["if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "what are the weaker and stronger legs?", "answer": "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "id": "468508b442228aba43f9cb7a1dc942ac", "domain": "sunmoney.com", "domain_index": 0, "negative": "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "candidates": ["stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "how is it worth to place the members in the binary system?", "answer": "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "id": "749eae75227cc8e2a23461e95a347d2d", "domain": "sunmoney.com", "domain_index": 0, "negative": "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "candidates": ["for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "what is the subdomain in the web office?", "answer": "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "id": "7e496bfa9fcf5ae0aff4bc979a4397ff", "domain": "sunmoney.com", "domain_index": 0, "negative": "the system places the new members at the last available place of the chosen leg.", "candidates": ["every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "what does it mean to choose the leg in the web office?", "answer": "the system places the new members at the last available place of the chosen leg.", "id": "dcf981e35f36cf649374f363d7ecb5aa", "domain": "sunmoney.com", "domain_index": 0, "negative": "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "candidates": ["the system places the new members at the last available place of the chosen leg.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "what does different accounts mean in sunmoney?", "answer": "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "id": "efcab28feeb41f130e3b74a4abcf8ef2", "domain": "sunmoney.com", "domain_index": 0, "negative": "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "candidates": ["purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "how is it possible, that i couldn’t lose with my money investments?", "answer": "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "id": "e83ca70b8a57cdaf5cc904eb506e3afd", "domain": "sunmoney.com", "domain_index": 0, "negative": "everyone on the basis of the laws of their  country of citizenship.", "candidates": ["if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "how should i pay the tax after my incomes?", "answer": "everyone on the basis of the laws of their  country of citizenship.", "id": "f54d3f19bc0bde4605d9af23cfc3be7a", "domain": "sunmoney.com", "domain_index": 0, "negative": "yes, but everyone could only register to itself into their own network tree.", "candidates": ["everyone on the basis of the laws of their  country of citizenship.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "could i have more positions in sunmoney?", "answer": "yes, but everyone could only register to itself into their own network tree.", "id": "86257aab80242a9d3280997d2abb70d1", "domain": "sunmoney.com", "domain_index": 0, "negative": "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "candidates": ["yes, but everyone could only register to itself into their own network tree.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "how could sunmoney grow?", "answer": "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "id": "967ac0d0af09490f5de1637acaa807cb", "domain": "sunmoney.com", "domain_index": 0, "negative": "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "candidates": ["20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "is there a maximum amount of money to possibly earn with sunmoney?", "answer": "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "id": "230eb02d173456300f8e92836aea32af", "domain": "sunmoney.com", "domain_index": 0, "negative": "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted.", "candidates": ["on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted."]}
{"question": "how could i invite my friends, pals or anyone else?", "answer": "for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted.", "id": "bb1cad72d37a1ab7fb930b77273bcaa3", "domain": "sunmoney.com", "domain_index": 0, "negative": "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "candidates": ["for the invitation, you will need a web office and a community package. the invited should have an e-mail address. you can invite other people by sending and invitation from your web office, the same way as you joined. go to the community menu in your web office, then choose placing the member submenu so you could put your invitee to an exact place. he or she will join, the invitation, the contracts and the terms are accepted.", "there are two ways to earn money with sunmoney: 1. purchasing a solar package 2. promoting the program and build a network", "guaranteed purchase price is the price stated by the government at the installations place. from the 1st of januar, 2017. the european union accepted it on its regions.", "the group owns and operates solar plants at multiple locations in germany and hungary. we are continuously expanding to new territories.", "the owned position could be sold, can be transmitted, inherited.", "the measure of the monthly solar royalty depends on the sunny hours and the purchase price. so at winter, it is less, at summer it is higher.", "cv (community volume) means the community traffic as a base of the calculated payments.", "a 1 kw of solar power plant can exempt the earth from 450 kg carbon dioxide co2. similarly, 7 trees, 50 year-old each, can capture the same amount of co2.", "the manufacturer gives a 25 years performance and lifetime warranty. so sunmoney solar group could take responsibility for the mentioned period to produce more solar panels.", "if the stronger leg is 3 times bigger than the weaker leg: you always receive the 5-7,5-10% of the weaker leg’s traffic, depending on your community package. if the difference between the two legs are less than 3 times, the stronger leg will be the base of the calculated payments and you will receive the 5-7,5-10% of the stronger leg’s traffic, depending on your community package.", "stronger leg reached more amount of sales in the actual month. the weaker leg reached less amount of sales in the actual month. this will be the base of the payments.", "for building a stabilized community, you should always place the new members on the outer leg. the first one to the sponsor leg, second to the weaker leg. it is advised to place the third and fourth member also that way, and the following members should be placed to the weaker leg.", "every registered member who owns a community package could request a webpage on sunmoneyonline.com. so you could add the name of the webpage by filling out the subdomain. (e.g. sunmoneyonline.com/xyz will be the contact link)", "the system places the new members at the last available place of the chosen leg.", "purchase account: you could buy packages in the web office for the maximum limit, shown here. it is possible to upload by bank transfer or from the bonus account. bonus account: at the beginning of every month, all the community fees are credited here. we could choose at “web office/finances/transfer” menu if we would like to send the selected amount of money to the purchase account or payment account. if we choose the purchase account, 100% of the selected amount will be transferred there. if we choose the payment account, the amount should be divisible by 10, 80% will be sent to the payment account, 20% to the purchase account.", "if you have solar package and you follow the system correctly, you will receive more money from the rentals - during the rental period - than you paid in originally. the community package is only contains solar panel part in a part, the rest covers the entitlement for the future direct and community fees or other benefits.", "everyone on the basis of the laws of their  country of citizenship.", "yes, but everyone could only register to itself into their own network tree.", "20% of the community fees are invested to buy packages, so the system could grow even if there is no new joiner or new purchase.", "on one position regarding the community traffic - excluding the solar royalty and the fee comes from first connection bonus - there is a limitation. this means regarding the community fees - depending on your community package - the maximum earning is 15 000 eur/month. in sunmoney, the community packages could define limitations for monthly earnings, which is usually equal to the next community package’s price, so it doesn’t mean an objective limit, because if you buy the bigger package, you will receive the bigger amount. the system examines the community package type on the last day of the month so if you buy a new package on the last day, it will calculate the share for the whole month."]}
{"question": "how does water treated with calclear make plants grow better?", "answer": "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "id": "d3c84f3cba4fff255a0c21069f7d0312", "domain": "calclear.com.au", "domain_index": 0, "negative": "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "candidates": ["this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "what plant processes do the calclear units positively effect?", "answer": "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "id": "c6d905a793be5bcf64b2cbef59bc2e2b", "domain": "calclear.com.au", "domain_index": 0, "negative": "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "candidates": ["the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "will the calclear units affect other hydroponic crops in a beneficial manner?", "answer": "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "id": "5b320b4d8bed8764f8a9da0da92cf136", "domain": "calclear.com.au", "domain_index": 0, "negative": "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "candidates": ["since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "do the units change the composition of the nutrient solution?", "answer": "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "id": "a69b3f45589efdb69e07572db8349fea", "domain": "calclear.com.au", "domain_index": 0, "negative": "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "candidates": ["no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "will i need to change the way i monitor and adjust the nutrient solution conductivity and ph?", "answer": "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "id": "783ab85338dd78529231e2d31f210849", "domain": "calclear.com.au", "domain_index": 0, "negative": "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "candidates": ["no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "where is the best place to install the calclear water conditioner?", "answer": "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "id": "1c0b7e5b79c4583607f9e384bea1fe15", "domain": "calclear.com.au", "domain_index": 0, "negative": "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "candidates": ["the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "how do the calclear units work to lower the incidence of tipburn in hydroponically grown lettuce?", "answer": "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "id": "271325246448fad7acc98184b3a60701", "domain": "calclear.com.au", "domain_index": 0, "negative": "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "candidates": ["tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "if tipburn is caused by low levels of calcium in the leaf margins, then why can't i just increase the levels of calcium in the nutrient solution to prevent tipburn?", "answer": "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "id": "d805fa54a339068cd1490236697ab171", "domain": "calclear.com.au", "domain_index": 0, "negative": "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "candidates": ["the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "how can calclear eliminate limescale when not in contact with water?", "answer": "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "id": "10c6f736134b32dd09bcd78416d69657", "domain": "calclear.com.au", "domain_index": 0, "negative": "they stay in the water, but are microscopically small.", "candidates": ["the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "what happens to the calcium particles?", "answer": "they stay in the water, but are microscopically small.", "id": "65ca021e5c8e95face776ddb6d4b245e", "domain": "calclear.com.au", "domain_index": 0, "negative": "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "candidates": ["they stay in the water, but are microscopically small.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "what happens to the limescale that is removed?", "answer": "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "id": "87a7c5b95d1f144594cd7ff60cb8e397", "domain": "calclear.com.au", "domain_index": 0, "negative": "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "candidates": ["it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "when and how will i notice the difference?", "answer": "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "id": "2b1d48902afe99a2f6d7401edc90c044", "domain": "calclear.com.au", "domain_index": 0, "negative": "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "candidates": ["the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "does calclear need any maintenance?", "answer": "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "id": "f24db9d0ac968b7b32154e07b62fa44a", "domain": "calclear.com.au", "domain_index": 0, "negative": "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "candidates": ["after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "where should the calclear unit be fitted?", "answer": "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "id": "111f3d0b3bff553de0a4481a21fc6a19", "domain": "calclear.com.au", "domain_index": 0, "negative": "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "candidates": ["the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "how long is the inline pipe?", "answer": "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "id": "92d10d164c99132b9c8159aced917630", "domain": "calclear.com.au", "domain_index": 0, "negative": "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "candidates": ["the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "will i get more lather from soaps, shampoos and detergents?", "answer": "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "id": "c089dd9b566d1716d7be6cb53379af6a", "domain": "calclear.com.au", "domain_index": 0, "negative": "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "candidates": ["water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "is calclear environmentally friendly?", "answer": "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "id": "2c6b1fad77a301978dd5e4ba9b39686f", "domain": "calclear.com.au", "domain_index": 0, "negative": "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "candidates": ["the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "is the calclear unit expensive to run?", "answer": "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "id": "9d9392fa023b5839349910476a4b0c23", "domain": "calclear.com.au", "domain_index": 0, "negative": "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "candidates": ["no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "what about conventional hard water conditioners?", "answer": "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "id": "132b7a6bd239c443b4cc76a9ddd8d635", "domain": "calclear.com.au", "domain_index": 0, "negative": "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "candidates": ["these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "which calclear unit should i choose?", "answer": "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "id": "6beec5cb827b3be4d848879e94f39685", "domain": "calclear.com.au", "domain_index": 0, "negative": "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "candidates": ["the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "my water is stored in tanks. do i treat the pipe going into the tank or coming out of it?", "answer": "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "id": "582b067261993025190d919a779dcd88", "domain": "calclear.com.au", "domain_index": 0, "negative": "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "candidates": ["it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "will calclear work on any kind of pipe material?", "answer": "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "id": "d78573f953504b65670c20ed4e359811", "domain": "calclear.com.au", "domain_index": 0, "negative": "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "candidates": ["the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "how does calclear soften water if it does not remove any minerals from the flow?", "answer": "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "id": "d9726f47022e87d47ed6864b0b7d39ec", "domain": "calclear.com.au", "domain_index": 0, "negative": "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "candidates": ["calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "you claim that calclear is the most environmentally friendly water treatment available today. how do you justify this claim?", "answer": "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "id": "b2005c0215afcf54ec2220303abfdcbb", "domain": "calclear.com.au", "domain_index": 0, "negative": "the calclear should be installed inline by a qualified plumber to cover warranty", "candidates": ["we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "should i install it myself ?", "answer": "the calclear should be installed inline by a qualified plumber to cover warranty", "id": "6dd3449924a58e2413ec29ed62508556", "domain": "calclear.com.au", "domain_index": 0, "negative": "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "candidates": ["the calclear should be installed inline by a qualified plumber to cover warranty", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "is calclear easy to fit?", "answer": "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "id": "cc8a62b738255a796b70930842939c2f", "domain": "calclear.com.au", "domain_index": 0, "negative": "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "candidates": ["the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "can i make the installation easier?", "answer": "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "id": "1b78a301196e0b9036854944067940fe", "domain": "calclear.com.au", "domain_index": 0, "negative": "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "candidates": ["yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "what advantage does the calclear system have over in-line treatment?", "answer": "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "id": "6c55dbacca3851d24cae24cee4f98a7d", "domain": "calclear.com.au", "domain_index": 0, "negative": "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes.", "candidates": ["unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes."]}
{"question": "how does the calclear system handle iron buildup?", "answer": "existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes.", "id": "41f258f823a4fc7e4fc8f1d1ba3225a8", "domain": "calclear.com.au", "domain_index": 0, "negative": "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "candidates": ["existing calcium and carbonate buildup will be removed very rapidly from systems, however iron, being a mineral difficult to dissolve in water, will take considerable time to be removed. initial chemical cleaning may be a good option to avoid unreasonable expectations of the calclear in systems where the blockages are already severe. this is best discussed with our technical staff who have a wealth of experience with treating iron and iron bacteria blockages. as everyones' experience has shown, water is very complex and a variation from site to site can be expected in results, time frames and outcomes.", "this question is best answered by reading the research published by dr lynette morgan and simon lennard of suntec, a copy of which is included on this website.\r\nin simple terms we change large mineral crystals, which are too big for the plants plumbing system (its xylem), into tiny mineral particles that the plants can easily take up and translocate.\r\nthis is particularly true of calcium. there may also be a physical blocking of the xylem by mineral crystals which also bind up essential nutrients and prevent them getting to where they are needed. in calclear treated water the mineral particles are so small that they can easily pass through the plants tiny capillaries and simultaneously flush out any debris.\r\nin short we just make the minerals more palatable, pack in the calcium and promoted healthy cell development.", "the evidence suggests that the calclear units act to enhance xylem conductance, thus allowing the plants to transpire more effectively and therefore moving more calcium into the leaf tips.\nthere is also some evidence to suggest that the units can positively influence plant metabolism and they have been shown to reduce the bitter flavour component of lettuce leaves.\nthe calclear conditioner treated solution may work to some extent to reduce the polymerisation of glucose molecules into starch crystals, allowing a higher concentration of free sugars within the plant cells, therefore giving a better taste.\ntrials are currently underway to test this effect on tomato fruit with both compositional and sensory evaluation.", "since trials on lettuce have proven that the calclear units increase conductance through the xylem and have the effect of raising the calcium levels in plant tissue with plants under stress, it is quite likely that the other crops may benefit in the same way.\nthere are many calcium related disorders such as blossom end rot of tomatoes and peppers and bitter pit apples which may respond to treatment with a calclear unit.\nthere may also be colour, yield, shelf life and flavour advantages to having nutrient solutions treated with a calclear unit and trials are currently underway to quantify the benefits of the water conditioners on other plant species.", "no, the calclear unit will not change the amount of nutrient ions in your solution so you do not have to worry about adjusting your nutrient formula.\nwhat the conditioner units do is to prevent some of the salts in the solution from clumping together and forming crystals, which would normally make them more difficult for the plant roots to take up.\nthe strong flux field which the units generate in the nutrient supply pipe modifies the calcium carbonate crystal nuclei in particular.\nthus when the nutrients are unable to form crystalline salts with other elements they may also be prevented from forming crystalline structures within the xylem allowing the plant to transpire more effectively.", "no, the calclear units will not cause drastic changes in ph and cf and you can carry on your normal monitoring and adjustment as usual.", "the calclear unit is installed inline in the pipe taking nutrients to the plant or recirculating treatment for the nutrient tank.\noptimum results have been gained and fitted on the flow pipe to the hydroponic nutrient tank and recirculating the treatment at the tank before the plants.\nthis should be fitted at least one metre away from the pump or strong electro-magnetic fields. like all electronic equipment it must be protected from the weather.", "tipburn is a browning and drying of the leaf margins, which often occurs as the heads reach harvest.\nthis disorder is a calcium transport problem within the plant and occurs when the foliage is losing water into the air faster than the roots can take it up or, in high humidity and low water loss conditions when the transpiration stream in which the calcium is transported becomes restricted.\nthe calclear units can lower the severity and incidence of tipburn by having a beneficial effect on xylem conductance. the xylem are the vessels within the plants which carry the water and dissolved calcium to the leaf tips.\nthis also resulted in higher levels of foliar calcium in the heads at the time of harvest in plants treated with the calclear units compared to the untreated control plants.\nthe calclear units not only improve uptake and transport of calcium, but they also seem to improve its utilisation in plant cell development.", "the problem with tipburn is that the physiological disorder caused by low levels of calcium in the leaf tips, but this is not the result of a lack of calcium in the nutrient solution.\nincreasing the calcium, if it is already present in adequate quantities in the nutrient solution will have no effect if tipburn is occurring as environmental and internal plant conditions are what causes the problem.\nit is the rate of transport of calcium through the xylem tissue conductance has been found in the plants grown with the calclear units, so this is what causes the lower tipburn incidence in crops treated with the conditioner units.", "the calclear units do this through multiple oscillating frequencies which modify the molecular structure of the minerals that would normally form scale.", "they stay in the water, but are microscopically small.", "it comes away in larger pieces and flows with the water through the pipes in the normal way. settling may occur in the bottom of hot water heaters but will flake into smaller pieces and be flushed out without difficulty.", "the average water system can be descaled in just 12 weeks. the first signs are when the water feels silkier. many customers report softer skin and shinier hair. many also notice that their skin is not itchy from eczema and clothes will wash better .\r\nscale starts to soften and fall off toilet cisterns and kettle elements. scale on taps and shower heads will soften and can easily be scraped away. this limescale will not reform. there should be a progressive increase in hot water temperature and improvement in water flow.", "after fitting, apart from occasionally checking to ensure the lights are still on, nothing needs to be done. the calclear units are designed to run trouble free and maintenance free indefinitely and carry a three year warranty. please fill in warranty and email back to calclear.\r\nsurge protectors are compulsory but in the use of generators in rural areas ,which may have power surges that affect the life of the unit ,this is not covered in the warranty.", "the calclear is best fitted to the water supply to your house, or business before it divides into its various services. you will need to supply a power point for the plug-in transformer. like all electronic equipment this unit should be protected from the weather, damp, excess heat and cold, and away from direct sunlight.", "the calclear units now have prewound (patented) pipes of varying diameter and length where the transmission of the emf electromagnetic field occurs.\r\nit is not dangerous but a proprietary sine wave programme ( like a sound wave ).it is connected to our controller which requires a power outlet to transmit the\r\nsignals. these will vary according to power needs and water hardness.\r\nthe length and diameter of the inserted pipe will relate to your pipe and water hardness. ( see chart comparing units )", "water treated by a calclear unit can be regarded as soft. far less shampoo, soap or detergent will be needed. in industry the chemicals can be changed to leave out the de-scaling component with considerable cost savings.", "the calclear unit is the answer to problems of pollution in our waterways caused by excessive use of chemical water treatment. calclear uses no chemicals and has low energy consumption.", "no, in fact it saves you money.\r\nrunning costs of the computerized water conditioner are minimal and should cost less than $5 - $10 per year. there will be long term savings in the cost of heating hot water, descaling of elements and dishwashers and replacement and repair costs of appliances.", "these require backflushing , and endless supplies of salt to regenerate the resin, which leaves harmful sodium deposits as a by product.\r\nin usa these units will be phased out.", "the calclear units are selected based on a factor of pipe size, water hardness and flow. if the water is very hard we may use an inline prewound pipe which has a larger.\r\nthe calclear softwater can be used on 3/4\" pipes digital 40-60mm depending on application), hydro 80 up to 80mm, hydro 100 up to 150mm, and hydro 200 for pipes up to 200mm.\r\nplease consult technical staff at calclear for best recommendation.", "it is always best to treat the pipe coming out of the tank preferably at the point where it enters the building as there is usually a power supply and shelter from the weather.\r\nin agricultural situations where the water is used for stock feed or irrigation there may only be a power supply and shelter at the bore pump. when fitting the calclear system here, ensure prewound pipe is one metre away from the pump motor or any other electromagnetic field.\r\nwhen stored in a tank, the calclear treated water will remain in a charged state for seven days. if the tank water contents are constantly being used there is no loss of treatment. the calclear unit will, however, break down all the sludge and scale that may have accumulated in the tank over the years and drop it in lumps on the bottom before progressively breaking it down into tiny sub 4 micron particles over a period of time. after a few months of treatment it is advisable to remove all this scale and sludge to gain the maximum water softening, descaling, water clarity, health and growing benefits from the calclear system.\r\nmany growers put a pump and recirculating calclear treatment through tank.", "the calclear system is effective on all pipes but the optimum results are achieved on pvc or poly pipes, incurring the least interference for the sine wave signal creating the electromagnetic field. however we do not recommend using calclear with any corroded or fibro cement pipes. this is because calclear is a very efficient scale removal system and as fibro cement pipes contain asbestos particles, there is a risk of taking these back into the flow, once all the scale has been removed.\r\nin old or very corroded pipes, bores, tanks and equipment, it is often the scale deposits that are keeping them watertight and once this is removed by the calclear system, leaks may occur. it is important to take this into account and read the warranty carefully as calclear will not accept any responsibility for leaks or any associated damage caused in this way.", "calclear softens water by changing large mineral crystals into tiny mineral particles which have had their ability to bond with themselves or minerals neutralised. it is the tiny particle size and absence of crystals that makes the water soft. in detergents it is the job of enzymes to bind up large crystals before the detergent can lather. as there are no longer any crystals in the treated flow there is very little for the enzymes to bind up so soaps shampoos lather a lot more easily.\r\ncrystals, in molecular terms, are very large structures and have all the free bonds necessary to combine with other minerals or react with other elements to form complex chemical structures. they are in fact, nature's little batteries and are the primary cause of itchy skin. crystals also bond easily to any surface and become the breeding ground for fungal moulds which cause the more severe skin conditions. this why people have more skin irritations in hard water areas.\r\nit is now known that mould needs crystal size structures to form on and one of the first visible effects of the calclear treatment is the disappearance of mould from tiles and other bathroom surfaces. the tiny (sub 4 micron) particles are too small for most fungal formations. as calclear is also removing all the scale from the tiles, shower screens and other bathroom surfaces there is a progressive reduction in mould and as it is the scale that traps all the dirt, surfaces become easier to clean and start to shine again. this translates into direct hygiene benefits as much bacterial breeding ground has been removed.\r\nother benefits include:\r\nbetter washing results in the laundry. clothes feel soft without using fabric softeners as the tiny particles easily pass through fabric weaves and there are no more crystals to trap the dirt.\nbetter dishwashing results. cutlery and glassware no longer left with white marks.\ntiles and stainless steel surfaces progressively brighten up and regain their original shine.\nit is important to note that descaling only occurs on equipment or surfaces which have prolonged contact with calclear treated water. it is also important that any removed scale has an opportunity to be flushed away. in appliances such as kettles, existing scale is quickly broken down but soft white powdery calcium still forms on the elements for a day or so before falling off. this is because the calcium is still in the water in tiny particle form and as the water boils away the calcium is left behind in the kettle where there is no flowing water to flush it away. to avoid this build up refill the kettle with treated water after each boiling.", "we make this claim based on the total environmental impact of a product, including:\r\nenergy consumed and pollution caused in the manufacturing process.\nenergy consumption and pollution caused by operating the units.\noverall impact on the environment.\nour units consume less than $5 energy per year.\nall other types of water treatment, including conventional water softeners and reverse osmosis systems, have much larger manufacturing energy costs with attendant environmental and running costs when in operation. even filters have to be disposed of with concentrations of the minerals that we are anxious to remove from our water supplies.\r\nthese figures seem insignificant when compared to the environmental savings which result from the ability of calclear to treat commercial flows of water with high mineral content and changing them into a supplies that have all the benefits of soft water and not only prevent scale from forming but progressively descale all pipes, boilers, water heaters, irrigation systems, laundries, kitchen equipment. this is achieved without using chemicals or taking equipment out of service. by eliminating acid descaling and chemical treatment from all these operations, huge volumes of chemicals are prevented from entering our soils, rivers and drainage systems.\r\nfurther savings are made by eliminating the harmful sodium deposits left by conventional water softeners as a by product of the their operation. there are also further energy savings resulting from the scale removal from all water heating equipment which add up to a reduction of fuel consumption of around 20% (limescale is a great insulator).\r\nas the treated flow assumes all the properties of soft water (due to the conversion of large crystals into sub 4 micron particles), much less detergent is required and fabric softeners are no longer a necessity. overall the potential for removing or reducing chemicals from our daily life is so great that substantial and sustainable benefits to our environment can be brought within reach whilst we simultaneously enjoy the financial benefits of the most cost-effective water treatment available.\r\nlast, but not least, recent tests have proved that plants irrigated with calclear treated water show significant growth improvements due to the minerals, particularly calcium, being made into a tiny particle form easily taken up and translocated throughout the plants. the increased calcium levels throughout the plant give a range of growth and health improvements including, bigger plants with longer shelf life, better taste, minimal growing problems and greater resistance to disease. if we can grow plants this good from water supplies that would normally cause growing problems then we can probably reduce the use some of the chemicals that are currently used to solve these problems and which ultimately end up in the soil or in our food.\r\ncalclear - good for the environment? we rest our case!", "the calclear should be installed inline by a qualified plumber to cover warranty", "the calclear sytem is very easy to install. all that is required is a sheltered position close to the water flow to be treated, with 500mm to 800mm of exposed pipe on which to wind the antennae. an adjacent 240v ac power supply is required for the plug-in transformer. care should be taken to place the antennae windings 1 metre away from electric motors or other strong electromagnetic fields. it takes less than 20 minutes to complete the installation which usually requires no plumbing or any interruption to the water supply. the whole system runs maintenance-free for less than $10 a year.", "yes, we have several models that have optional prewound pipes available. the water buddy and digital have these 25mm sections of pvc pipe with antennae prewound and 25mm bsb brass fittings. these were made for smaller pipes on hot water systems and larger commercial ovens and boilers.", "unlike other systems, calclear will not interfere with, or create a loss in, the flow and pressure. in fact, in some situations of heavy mineralised water we enlarge the section of pipe where the calclear windings are situated to reduce the velocity, ensuring the water has an adequate treatment time period which slightly decreases unwanted friction loss."]}
{"question": "do you require a set-up and/or installation fee?", "answer": "yes. we require a set-up and installation fee for the initial installation and registration process.", "id": "24494cd5183b2cf5bfea4260c112df7e", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "candidates": ["yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "do the sensors “self-adjust” to the plastic bag used in the container?", "answer": "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "id": "89c92f61db38498c7a18e9be7f79aae0", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "candidates": ["yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "do the sensors “self-adjust” to allow for strange movements in the container and/or console?", "answer": "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "id": "8bdc883bacdf03141150653df47f199a", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes, we can calibrate our sensors within three (3) cm of the required range.", "candidates": ["yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "can the sensors be calibrated to sense on a range of 0% to 100% with +/-5%?", "answer": "yes, we can calibrate our sensors within three (3) cm of the required range.", "id": "220352768fd7232c2d7737c7bb88f4c5", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "candidates": ["yes, we can calibrate our sensors within three (3) cm of the required range.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "can the sensor be calibrated to sense in varying intervals (i.e. 0%, 25%, 50%, 75%, and 100%)?", "answer": "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "id": "4299873e677b4cd0048458fc89085867", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "candidates": ["yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "can the fill sensors sense fill level across multiple bin dimensions and/or materials?", "answer": "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "id": "1907b6d7e83c3a1cc22e9752111de2b7", "domain": "mintcontrols.com", "domain_index": 0, "negative": "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "candidates": ["yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "what is the expected sensing range of each fill sensor?", "answer": "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "id": "8d744a22e397896f778f873050f1b9b3", "domain": "mintcontrols.com", "domain_index": 0, "negative": "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "candidates": ["our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "what types of fill sensors do you offer?", "answer": "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "id": "a318295fbe33b6452cb40185a601ae28", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "candidates": ["we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "is it possible to locate specific units even in areas with a high concentration of containers?", "answer": "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "id": "bd454d4d522d9def929eefefb845fd21", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "candidates": ["yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "will the system send a notification if containers leave the building?", "answer": "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "id": "4168e9f82345ac9f88f73f53c510bc06", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "candidates": ["yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "what type of sensor does the system use to track container location?", "answer": "our system uses gps to allow for accurate location tracking of individual containers.", "id": "6f76867f7d471e951f7b342619ab5cb1", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "candidates": ["our system uses gps to allow for accurate location tracking of individual containers.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "does the system provide information regarding savings per container and environmental impact?", "answer": "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "id": "ed987bbbfa360e787ffe68cbaa05ac36", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes. our system provides full bi reporting using business central.", "candidates": ["yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "does the system provide high-level and granular data visibility?", "answer": "yes. our system provides full bi reporting using business central.", "id": "2ffe7fbcb51d507ffe979ef24a5e8af4", "domain": "mintcontrols.com", "domain_index": 0, "negative": "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "candidates": ["yes. our system provides full bi reporting using business central.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "how does the system send notifications?", "answer": "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "id": "22b4cf746a2d60466d126a612a00b6c2", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "candidates": ["notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "does the system provide daily reporting updates with dashboards?", "answer": "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "id": "7b1afa55b29005b84a043074324ef2dd", "domain": "mintcontrols.com", "domain_index": 0, "negative": "our system updates every two hours. changes possible based on customer needs/preferences.", "candidates": ["yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "how often does the system refresh/update?", "answer": "our system updates every two hours. changes possible based on customer needs/preferences.", "id": "4889eb775769b56bee110dafce3dc713", "domain": "mintcontrols.com", "domain_index": 0, "negative": "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "candidates": ["our system updates every two hours. changes possible based on customer needs/preferences.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "do you offer any alternatives to the lithium ion battery?", "answer": "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "id": "66b19e5bc09a484a4f58ae1a66244f6f", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes. changing the battery is possible.", "candidates": ["while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "can the battery be changed?", "answer": "yes. changing the battery is possible.", "id": "7ed78ac570f3cbd10a7cda9106a78fbe", "domain": "mintcontrols.com", "domain_index": 0, "negative": "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "candidates": ["yes. changing the battery is possible.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "what is the battery life?", "answer": "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "id": "86e61f71792f9c6da9cd17a1650a47f4", "domain": "mintcontrols.com", "domain_index": 0, "negative": "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "candidates": ["with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "what is the minimum/maximum operating temperature of the device?", "answer": "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "id": "ebaacff0412dc23d9d920cfe14c5c7bf", "domain": "mintcontrols.com", "domain_index": 0, "negative": "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "candidates": ["our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "can the device be exposed to rain or snow?", "answer": "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "id": "ed4b696ead7f57b9c3b5f110af08734b", "domain": "mintcontrols.com", "domain_index": 0, "negative": "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "candidates": ["our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "how much vibration can the device withstand?", "answer": "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "id": "6a8d5055257c73546254e2aad047e2f2", "domain": "mintcontrols.com", "domain_index": 0, "negative": "our fill sensor can withstand a fall of twenty-five (25) feet.", "candidates": ["we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "what is the impact strength of the device?", "answer": "our fill sensor can withstand a fall of twenty-five (25) feet.", "id": "3f9552b3d3d72a2938b611e9a0c4a6c6", "domain": "mintcontrols.com", "domain_index": 0, "negative": "no. our fill sensors cannot withstand accidental shredding.", "candidates": ["our fill sensor can withstand a fall of twenty-five (25) feet.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "can the device withstand accidental shredding?", "answer": "no. our fill sensors cannot withstand accidental shredding.", "id": "0bf5e0fef921b803c8790bebc5462d5c", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "candidates": ["no. our fill sensors cannot withstand accidental shredding.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "does the fire detection sensor tie into other fire systems?", "answer": "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "id": "34b6e1a7b36a10464c46d31243e33cc4", "domain": "mintcontrols.com", "domain_index": 0, "negative": "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "candidates": ["yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "can sensors be switched between containers?", "answer": "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "id": "9944ee99af07fcf4f3d914dcb63fdc8a", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "candidates": ["while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "can the sensors be swapped out at any time during the life of the product?", "answer": "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "id": "c7073ad7f1c5ce9cbd1da35ae8bb7e05", "domain": "mintcontrols.com", "domain_index": 0, "negative": "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "candidates": ["yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "what are the communications options?", "answer": "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "id": "b533f3841124f55ff3008de4902d963d", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes. mint controls can integrate with any software with an api.", "candidates": ["we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "yes. mint controls can integrate with any software with an api.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "is integration with other software/systems possible?", "answer": "yes. mint controls can integrate with any software with an api.", "id": "3f5efa0c7f9e8791b8807c07135ef15f", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "candidates": ["yes. mint controls can integrate with any software with an api.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi."]}
{"question": "is the device modular?", "answer": "yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "id": "c751738b51c69fe0b9ef7c28dd091dc3", "domain": "mintcontrols.com", "domain_index": 0, "negative": "yes. we require a set-up and installation fee for the initial installation and registration process.", "candidates": ["yes. we offer a laser and ultrasonic model as well as three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. we require a set-up and installation fee for the initial installation and registration process.", "yes. air often becomes trapped inside waste basket bins. when this occurs, an ordinary fill level sensor might register the bin as “full”. this can happen even immediately after changing the bag. our system uses a photo sensor in addition to our fill sensor. this helps determine whether the bag is affecting fill level status. if the photo sensor picks up only white or black (depending on the color of the bag) our system will determine the bin does not require attention.", "yes. our fill sensors include a six (6) degree axis tilt sensor. this helps determine whether the bin is tipped over or the door left open.", "yes, we can calibrate our sensors within three (3) cm of the required range.", "yes, as long as we know the bin model. in order to conserve energy, sensors prefer to utilize single hop communication for data uploading within their communication range. we use the shortest route possible to cover as many sensors as possible. at 75%, we would need to add to the route plan.", "yes. our fill sensors can monitor fill level in bins constructed of any material. however, containers of certain dimensions require multiple devices and a local network. one sensor would act as the “parent” and the others the “children”. this model requires only one cell signal.", "our fill sensors monitor fill level within ten (10) feet of the device. this makes them the ideal solution for bins of varying height and diameter.", "we offer a laser-based and an ultrasonic fill sensor. sensors are modular. swapping and replacement is possible.\r\nthe ultrasonic sensor uses the same technology as your vehicle’s back-up camera. this provides a high level of value and reliability. the ultrasonic sensor is waterproof to prevent malfunction caused by spills or liquid waste.", "yes, with gps module and software registration. users can view the exact location of containers on an android or ios device. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "yes, with gps module and software registration. software registration includes adding each container and its location, altitude included. this helps locate containers on different floors.", "our system uses gps to allow for accurate location tracking of individual containers.", "yes, we provide smart cities and businesses with reports regarding environmental impact, savings, and usage using sql server reporting services. these reports analyze past history and present usage to provide an accurate view.", "yes. our system provides full bi reporting using business central.", "notifications are sent via sms text message and/or email depending on customer needs/preferences. users can also view all notification on the smart city manager software dashboard.", "yes. our system provides both internal and customer facing reporting updates. information on dashboards displayed in an easy to read and understand format.", "our system updates every two hours. changes possible based on customer needs/preferences.", "while it might be possible to switch to something other than the suggested lithium ion battery, it will not have the same lifespan. in fact, the battery life will be significantly lower.", "yes. changing the battery is possible.", "with solar, the battery has a lifespan of ten (10) years. this assumes a power input of 1 milliamp and data refreshes every two hours.", "our fill sensor can operate from 0 degrees fahrenheit to 150 degrees fahrenheit.", "our ultrasonic fill sensor is dust tight to ensure protection against rain, snow, and liquid waste. it is rated at ip65.", "we understand that vibration will occur due to normal operation of the device. our fill sensor is built to withstand 10g vibration amplitude.", "our fill sensor can withstand a fall of twenty-five (25) feet.", "no. our fill sensors cannot withstand accidental shredding.", "yes. our fire detection sensor ties into other fire systems to allow for communication. this ensures a high level of safety and convenience.", "while swapping sensors on containers is possible, each container must be reassigned in the smart city manager software.", "yes. because of the modular design of the system, swapping sensors is possible at any time during the life of the product.", "we offer three communications options. customers can choose between wifi, 3g/4g, and lte-m. please note that local network access required for wifi.", "yes. mint controls can integrate with any software with an api."]}
{"question": "did you know?", "answer": "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "id": "6bc9c5cf86dc0dfd0a129c9d8ad6f3a1", "domain": "ahrcnyc.org", "domain_index": 0, "negative": "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "candidates": ["\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website."]}
{"question": "how can i help ahrc nyc support people with disabilities?", "answer": "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "id": "567acc690db742bd45493a8c1488a65e", "domain": "ahrcnyc.org", "domain_index": 0, "negative": "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "candidates": ["\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website."]}
{"question": "how do i apply for a job at ahrc nyc?", "answer": "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "id": "c02bef02e7b31ad78c381ed2caeb1032", "domain": "ahrcnyc.org", "domain_index": 0, "negative": "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "candidates": ["\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website."]}
{"question": "what kinds of jobs does ahrc nyc offer?", "answer": "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "id": "e61a8d6ea8f2e3763fe599dafeb14c58", "domain": "ahrcnyc.org", "domain_index": 0, "negative": "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "candidates": ["\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website."]}
{"question": "who can i speak to to learn more about ahrc nyc’s services?", "answer": "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "id": "77eeeff3b3c9cf09df2d8dd1ea6e5439", "domain": "ahrcnyc.org", "domain_index": 0, "negative": "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "candidates": ["\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website."]}
{"question": "are evaluations available through ahrc nyc that can determine if a person has an intellectual or developmental disability?", "answer": "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "id": "14b8234a842d2e684238500f299a99c9", "domain": "ahrcnyc.org", "domain_index": 0, "negative": "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "candidates": ["\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website."]}
{"question": "what kind of services does ahrc new york city offer?", "answer": "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "id": "645669d640454ec30ed2db962fe716d5", "domain": "ahrcnyc.org", "domain_index": 0, "negative": "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "candidates": ["\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website."]}
{"question": "what does ahrc stand for?", "answer": "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "id": "73996ed8b00aa5c6533775306e258cdb", "domain": "ahrcnyc.org", "domain_index": 0, "negative": "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "candidates": ["\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website."]}
{"question": "where is ahrc new york city located? how can i get there?", "answer": "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "id": "fbfbe4eac6d916173da5bf1a2dd864a7", "domain": "ahrcnyc.org", "domain_index": 0, "negative": "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "candidates": ["\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website."]}
{"question": "general information on intellectual and developmental disabilities", "answer": "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "id": "cb16f1d76a557629ed243a94364bdcc3", "domain": "ahrcnyc.org", "domain_index": 0, "negative": "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "candidates": ["\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website."]}
{"question": "what is a developmental disability (dd)?", "answer": "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "id": "a179d66f7d3ccd19c1cb76381c200ca9", "domain": "ahrcnyc.org", "domain_index": 0, "negative": "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "candidates": ["\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website."]}
{"question": "what is an intellectual disability?", "answer": "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "id": "ebe8b102ccb9219369d3a6dd28e5bcab", "domain": "ahrcnyc.org", "domain_index": 0, "negative": "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "candidates": ["\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website."]}
{"question": "what are intellectual and developmental disabilities?", "answer": "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "id": "0937b4f45362162f7bae71cda01dd37e", "domain": "ahrcnyc.org", "domain_index": 0, "negative": "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "candidates": ["\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website."]}
{"question": "what is autism spectrum disorder?", "answer": "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "id": "6df4b99e62cbdc022bbc32069f3b8764", "domain": "ahrcnyc.org", "domain_index": 0, "negative": "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "candidates": ["\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website."]}
{"question": "what is traumatic brain injury?", "answer": "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "id": "55d249a7a7910496078a240c46b0a1b0", "domain": "ahrcnyc.org", "domain_index": 0, "negative": "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website.", "candidates": ["\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website.", "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website."]}
{"question": "how can i learn about other regional chapters of the arc new york?", "answer": "ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website.", "id": "cb952762c8ebcfc3cf9d9e1ebcd2eb3d", "domain": "ahrcnyc.org", "domain_index": 0, "negative": "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "candidates": ["ahrc new york city is a chapter of the arc new york, (formerly known as nysarc, inc.)  nysarc was founded in 1949 to serve a critical mission – to improve the quality of life for people with developmental and other disabilities. what started as a support group and day nursery for families coping with these disabilities has grown to become the largest nonprofit in new york state serving those with developmental and other disabilities.\nnysarc is the new york state chapter of the arc. with 52 chapters across new york state, nysarc supports more than 60,000 individuals, employs 30,000 people and counts a membership of more than 110,000.\na complete listing of other chapters of the arc new york is available on the arc new york’s website.", "\n> some young children with developmental delays may catch-up to their typically developing peers with appropriate interventions. others may not.\n> medicaid is currently the primary funding stream for programs and services and supports offered to individuals with intellectual and developmental disabilities after the age of 21 and is the funding stream for many related services for the school-age population.\n> children with disabilities may qualify for medicaid regardless of family income? even families with incomes well over that allowed by medicaid can apply and may have their child deemed medicaid eligible.\n> the medicaid waiver is not a program but a funding stream that pays for certain services and supports “waiving” some of the strict medicaid rules and regulations.\n> the right to a free and appropriate education (fape) is an entitlement under federal law for all children of school-age (5-21) and for children ages 3-5 that are deemed eligible for special education.\n> after the age of 21, adult programs are not an entitlement under the law. rather, you will have to advocate to obtain adult services and supports.\n> new york state has always had the most comprehensive array of services available to meet the needs of children and individuals with intellectual and other developmental disabilities in the country.\n> dually-eligible and dually-diagnosed are not the same thing. an individual who is dually-eligible is eligible for funding from medicaid and medicare. a person who is dually-diagnosed is usually someone with a developmental disability and a   psychiatric diagnosis or a chemical dependency or a medical diagnosis.\n> your son/daughter can have private insurance as well as medicaid.\n> if you are being evicted or threatened with eviction, you can call 212-962-4795, the city-wide task force on housing court.\n> all new yorkers without health insurance, including people who are undocumented, can receive healthcare from community health centers (chcs) and from the new york city health and hospitals corporation (hhc), or the nyu free clinic.\n> the u. s. department of transportation has a hotline for air travelers with disabilities: 1-800-778-4838.\n> you can call the nyc human resources, at 877-472-8411, for information on medicaid home care eligibility.\n> for food stamps and food programs, you can call the emergency foodline at 311 or toll-free at 866-888-8777.\n> you need to call the totline, at 800-577-baby, to make a referral for early intervention services.\n> once your son or daughter with a developmental disability reaches the age of 18, no matter what his or her cognitive capacity, you are no longer his or her legal guardian unless you file a petition for guardianship with the surrogates court in your borough of residence.\n> a traumatic brain injury incurred before the age of 22 is considered to be a developmental disability whereas the same injury if incurred after the age of 21 is not a developmental disability.\n> if an individual has a special needs trust, he or she may still be eligible for medicaid.\n>an individual may receive multiple services under the opwdd medicaid waiver.\n> an individual with a developmental disability may receive different services from many different provider organizations.", "\nthere are many ways that you can support ahrc new york city and the people we provide services to:\nthe ahrc new york city foundation offers a variety of options for donating funds in support of our cause.\nvisit our website’s volunteer page to learn about the variety of ways you can help.\nyou can also support what we do by following us on facebook and helping to pass along vital information through your own personal network.\n> learn more about ways that you can help", "\nwe encourage all interested job candidates to use our online job portal to review and apply for available positions. the online portal contains a regularly updated list of positions that are currently open and which allows you to submit your resume for consideration using an on-line application process. to view our online job portal or to learn more about the application process, please visit the careers section of this website.", "\nahrc new york city offers a variety of employment opportunities including direct care, clinical, social work, teaching, finance, case management, and it. to learn more, please visit the careers section of this website.", "\nif you would like general information about the services offered by ahrc new york city, please call our referral and information center at 212-780-4491.", "\nyes. ahrc new york city has a staff of qualified professionals available to conduct evaluations such as psychological evaluations; psychiatric evaluations; medical evaluations; nursing, nutrition and podiatry evaluations; occupational, speech and physical therapy evaluations.  arrangements can be made to provide other evaluations as needed. for more information, please call our referral and information center at 212-780-4491.", "\nahrc new york city offers individuals with intellectual and other developmental disabilities a wide range of programs, services and supports tailored to meet their specific needs. for information on services offered at ahrc new york city, please visit the services & supports section of this website.", "\nafter years of advocacy across the nation and internationally by individuals served and their families, the term “mental retardation” is no longer used. in its place, the terms intellectual and other developmental disabilities are utilized in both common parlance and now in state and federal law.\nahrc new york city chose to continue using the acronym ahrc, as we have been known as such for 70 years. we no longer use the words that the letters ahrc once represented.", "\nahrc new york city has over 100 locations throughout the five boroughs of the city. you may visit our locations page to see these facilities. ahrc new york city’s headquarters is located at 83 maiden lane, new york, ny 10038, and is easily accessible using public transportation.\nby train: j,m,z,4 or 5 to fulton street / 2 or 3 to wall street / a or c to broadway/nassau  \nby bus: m1 or m6 to cortlandt street / m9 or m15 to maiden lane  \nby ferry: whitehall terminal (south ferry)", "\nan intellectual or developmental disability is a disability that originates before the age of twenty-two and is expected to continue indefinitely. it is attributable to a condition such as cerebral palsy, epilepsy, neurological impairment, autism or traumatic brain injury, when such conditions result in impairment of general intellectual functioning or adaptive behavior. impairment of intellectual functioning means that a person has an intellectual quotient (an iq as measured by a standardized iq test) which is two or more standard deviations below the mean (an iq of 70 or less using a scale with a mean of 100 and a standard deviation of 15). impairment of adaptive behavior means that the person has overall adaptive behavior which is significantly limited in two or more skill areas (communication, self-care, home living, social skills, community use, self direction, health and safety, functional academics, leisure and work). these limitations are a direct result of the person’s cognitive deficits.\na developmental delay is slowed or impaired development in a child who is under five years of age and who is at risk of manifesting a developmental disability because of the presence of one or more of the following: chromosomal conditions associated with intellectual and developmental disabilities; congenital syndromes associated with delay in development; metabolic disorders; prenatal infections and significant medical problems; low birth weight; postnatal acquired problems known to result in delays; or delays of 1.5 standard deviations or more in the area of communication, and/or self-help, and/or social emotional, and/or motor skills, and/or sensory development, and/or cognition.\nahrc nyc recognizes that all individuals, regardless of their limitations, have a capacity to learn new skills and live a worthwhile life. ahrc nyc primarily serves adults with intellectual and developmental disabilities, autism and traumatic brain injury; and, serves children whose developmental delays are significant and attributable to many causal factors.", "\naccording to the developmental disabilities act (pub. l. 106-402), the term developmental disability means a severe, chronic disability that: is attributable to a mental or physical impairment or a combination of those impairments; occurs before the individual reaches age 22, is likely to continue indefinitely; results in substantial functional limitations in three or more of the following areas of major life activity: (i) self-care, (ii) receptive and expressive language, (iii) learning, (iv) mobility, (v) self-direction, (vi) capacity for independent living, and (vii) economic self-sufficiency; and reflects the individual’s need for a combination and sequence of special, interdisciplinary, or generic services, individualized supports, or other forms of assistance that are of lifelong or extended duration and are individually planned and coordinated.  before the age of ten, an infant or child with developmental delays may be considered to have an intellectual or developmental disability if his or her disabilities are likely to meet the above criteria without intervention.", "\nmany individuals with intellectual disability also meet the definition of developmental disability, however; it is estimated that at least half of individuals with an intellectual disability will have significant limitations in only one area of adaptive behavior.\nthose with intellectual and developmental disabilities (i/dd) include individuals with cerebral palsy, epilepsy, developmental delay, autism and autism spectrum disorders, fetal alcohol spectrum disorder (or fasd) or any of hundreds of specific syndromes and neurological conditions that can result in impairment of general intellectual functioning or adaptive behavior similar to that of a person with intellectual disabilities. an estimated 4.6 million americans have an intellectual or developmental disability (larson, 2000) although prevalence studies may not identify all people with intellectual disabilities.  for example, many school-age children receive a diagnosis of learning disability, developmental delay, behavior disorder, or autism instead of intellectual disability.", "\nan individual is considered to have intellectual and developmental disabilities based upon the following three criteria: his/her intellectual functioning level as measured by an iq test is below 70; he/she has significant limitations in two or more adaptive skill areas (which might include communication, self-care, home living, social skills, community use, self-direction, health and safety, functional academics, leisure and work); and the condition is present from childhood (defined as age 18 or earlier). intellectual and developmental disability is not a disease, nor should it be confused with so-called mental illness. about 85 percent of people with the condition fall within the mild range of disability, whereas the remaining 15 percent have disabilities of varying severity.\nthe prevalence rate of intellectual and developmental disability in the united states is between 2.5 and 3 percent of the general population, or an estimated 6.2 to 7.5 million people based on the 1990 census. intellectual and developmental disability is 12 times more common than cerebral palsy and affects 100 times as many people as total blindness. one out of every ten families is directly affected.\nthere are currently hundreds of known organic and acquired causes of intellectual and developmental disabilities.  for instance, the most common chromosomal cause is down syndrome, whereas the most commonly known single gene cause is fragile x syndrome. but these are only two of many different etiologies and make up a small percent of those diagnosed with the condition. in addition to the long list of organic causes, adverse environmental and social factors (which include poverty, lack of prenatal care, drug or alcohol abuse during pregnancy resulting in fas – fetal alcohol syndrome) are placing greater and greater numbers of individuals at-risk for intellectual and developmental disability. in spite of all that is known, in 50 percent of all cases of intellectual and developmental disability there is no known specific cause.\nfor more information on services offered for individuals with developmental disabilities, please visit the services & supports section of this website.", "\nin the diagnostic manual used to classify disabilities, the dsm-iv (american psychiatric association, 1994), autistic disorder is listed as a category under the heading “pervasive developmental disorders (pdd’s)” which also includes asperger syndrome, rett syndrome, williams syndrome, and pervasive developmental disorder – not otherwise specified (pdd-nos). these pdd’s are developmental disabilities that share many of the same characteristics (twelve characteristics are listed with different disorders being defined by the presence of some or the twelve), are usually evident by the age of three, and affect, to a different degree, an individual child’s ability to communicate, understand language, play and relate to others.\nautism specifically, is defined by federal education law as “a developmental disability significantly affecting verbal and nonverbal communication and social interaction…that adversely affects a child’s educational performance. other characteristics associated with autism are engagement in repetitive activities and stereotyped movements, resistance to environmental change or change in daily routines, and unusual responses to sensory experiences.” individuals with autism vary widely in their intelligence and abilities, as well as in the behaviors they exhibit.\nestimates on the prevalence of autism vary, with some estimating 1 out of 110 live births. autism and pdd’s are four times more common in boys than girls. the causes of autism and pdd are unknown. currently, researchers are investigating areas such as neurological damage and biochemical imbalances of the brain, whereas in the not too distant past, psychological factors were blamed for the disorder.\nfor more information on services offered for individuals with autism, please visit the services & supports section of this website.", "\ntraumatic brain injury (tbi) is defined as an acquired injury to the brain caused by an external force, resulting in a change in level of consciousness or an anatomical abnormality of the brain, and does not apply to brain injuries that are congenital, degenerative or induced by birth trauma. however, service provision can include individuals with strokes, aneurysms or other acquired brain injury. every incident of head injury is different. in each individual with tbi the type of injury, the locus of the primary brain damage, the ensuing secondary damage, and the resulting pattern of deficits in the areas of physical, cognitive, psychosocial and/or executive functions, are unique. factors creating even more diversity are the age of the individual upon sustaining the injury, “who” that individual was prior to injury, the care (if any) received immediately following the injury and subsequent care, and the physical and psychosocial environment surrounding that individual before and after his/her injury.\nregardless of individual differences, a number of underlying facts implicit in the definition of traumatic brain injury constitute a common ground. a traumatic brain injury occurs suddenly in the course of normal development leaving a person significantly changed. damage to the brain is usually diffuse and widespread (not typically resulting in one kind of deficit), but is not global. and, the brain’s ability to be aware of the changes incurred is frequently impaired. these underlying facts that constitute the basic commonality between individuals with tbi are the very same facts that make these individuals different from those born with mental retardation and other developmental disabilities. although many of these same specific deficits acquired by individuals who have sustained injuries, if viewed in isolation, are also characteristics of individuals born with developmental disabilities, the gestalt is quite different and their needs are different.\nif a person acquires a traumatic brain injury before the age of 21 and manifests developmental problems, that individual is considered to be developmentally disabled. although quite arbitrary, if the injury occurs at the age of 22 or later and results in disability, it is not considered to be a developmental disability.\nthe cdc reports that falls are the leading cause of brain injury (28%); motor vehicle crashes (20%); struckby/against events (19%) and assaults (11%).  men are twice as likely as women to suffer traumatic brain injuries.\nfor more information on services offered for people with traumatic brain injury, please visit the traumatic brain injury section of this website."]}
{"question": "what are the norwegian (ncl) pride of america ports of call?", "answer": "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "id": "e874cc613f3e1a93a86adbfa11d08f69", "domain": "rhshorex.com", "domain_index": 0, "negative": "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "candidates": ["sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening."]}
{"question": "who is roberts hawaii?", "answer": "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "id": "bbef48c724164005a75164a1203a9137", "domain": "rhshorex.com", "domain_index": 0, "negative": "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "candidates": ["roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening."]}
{"question": "what are shore excursions and how do they work?", "answer": "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "id": "e4ab756e47ba4bf114d924463d4554a6", "domain": "rhshorex.com", "domain_index": 0, "negative": "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "candidates": ["shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening."]}
{"question": "how can roberts hawaii offer tours at such low prices?", "answer": "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "id": "6b574c368e08a2104a312c254ca56d1a", "domain": "rhshorex.com", "domain_index": 0, "negative": "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "candidates": ["as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening."]}
{"question": "will i be back in time before my ship departs each pier?", "answer": "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "id": "cb547736202a077cf742d12b50b6202b", "domain": "rhshorex.com", "domain_index": 0, "negative": "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "candidates": ["yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening."]}
{"question": "i booked a shore excursion and now we are missing that port. may i get a full refund?", "answer": "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "id": "ead5292bafc70cd620a151e6f2542b5c", "domain": "rhshorex.com", "domain_index": 0, "negative": "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "candidates": ["if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening."]}
{"question": "what is a tender?", "answer": "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "id": "284061ee5c0e9bce1ac3423b440bf1fb", "domain": "rhshorex.com", "domain_index": 0, "negative": "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "candidates": ["a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening."]}
{"question": "i want to book a roberts hawaii shore excursion, but i already booked my tours with my cruise ship. what can i do?", "answer": "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "id": "7413f2f1beb16b81077447bddb12c14a", "domain": "rhshorex.com", "domain_index": 0, "negative": "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "candidates": ["customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening."]}
{"question": "i can’t seem to call you from a phone line on the ship. how do i reach you?", "answer": "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "id": "9fd5c1f13f465cb8081196cdcf8cf3b0", "domain": "rhshorex.com", "domain_index": 0, "negative": "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "candidates": ["we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening."]}
{"question": "do i need a reservation?", "answer": "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "id": "9ce61a630fa4aed6093d8130b819f1d6", "domain": "rhshorex.com", "domain_index": 0, "negative": "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "candidates": ["due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening."]}
{"question": "does the pier shuttle stop at any waikiki hotel?", "answer": "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "id": "d698e5f7941fbbba0309c220c1e05f91", "domain": "rhshorex.com", "domain_index": 0, "negative": "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "candidates": ["yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening."]}
{"question": "where do i wait for the pier shuttle at the daniel k. inouye international airport?", "answer": "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "id": "eebeb497837a05f92e3eca285a94de4c", "domain": "rhshorex.com", "domain_index": 0, "negative": "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "candidates": ["our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening."]}
{"question": "how many pieces of luggage am i allowed on the pier shuttle?", "answer": "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "id": "c16b032d43867b1176eab49fabeeecee", "domain": "rhshorex.com", "domain_index": 0, "negative": "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "candidates": ["each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening."]}
{"question": "is a car seat required for infants on the pier shuttle?", "answer": "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "id": "c115cab9cc57a068d3cecdacb1cf78e6", "domain": "rhshorex.com", "domain_index": 0, "negative": "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "candidates": ["no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening."]}
{"question": "does the pier shuttle accommodate passengers with wheelchairs?", "answer": "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "id": "7f2e3d9b5cc5be03ce23af34b190615a", "domain": "rhshorex.com", "domain_index": 0, "negative": "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening.", "candidates": ["yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds.", "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening."]}
{"question": "what if i want to go to another island or find out about activities and sightseeing tours?", "answer": "visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening.", "id": "76416b5825b6db380fc967e9a5335070", "domain": "rhshorex.com", "domain_index": 0, "negative": "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "candidates": ["visit robertshawaii.com. we set you up with the best entertainment, tours, and activities on the islands. and if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. there are even fabulous island-hopping one-day tours to the big island, maui, and kauai. leave in the morning, enjoy a spectacular tour, and return to your waikiki hotel that evening.", "sat: honolulu, oahu (embark) sun: kahului, maui mon: kahului, maui tues: hilo, hawaii island wed: kona, hawaii island thurs: nawiliwili, kauai fri: nawiliwili, kauai; afternoon cruise of the napali coast sat: honolulu, oahu (disembark)", "roberts hawaii is hawaii’s largest transportation and tour provider with over 75 years of experience. we are proud members of the hawaii visitors and convention bureau (hvcb) and the hawaii transportation association (hta). learn more about roberts hawaii, inc.", "shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. for most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. for other products, we may either escort you back to the airport or to your waikiki hotel for your extended stay. we pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. all you have to do is just book tours and activities with us, and look for our roberts hawaii staff when you arrive at the pier. design your polynesian experience for each island — the choices are only a click away! roberts hawaii shore excursions feature: the same popular tours offered by your cruise ship complete tours with similar routes, similar stops, and duration pier transfers starting at $16 tours that depart from your pier and return well before sailing", "as hawaii’s largest tour provider, we are able to offer great value on tours and activities. certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. therefore, through a controlled subsidiary, they set their own pricing. roberts hawaii is able to offer similar tours and give you choice in what you see and do in hawaii at a lower cost. there is no catch. our tours are complete tours, with similar routes, similar stops, and approximate duration. compare the offerings and see for yourself how much you can save with roberts hawaii tours.", "yes. roberts hawaii shore excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. tours depart from your pier and return well before sailing. in all of our years in operation, no roberts hawaii shore excursion has ever missed a port departure. however, if it were to occur due to unforeseeable circumstances, roberts hawaii guarantees airfare to your next port of call.", "if the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.", "a tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. at the lahaina and kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. for all lahaina and kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.", "customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. check with your cruise ship activities desk for its cancellation policy.", "we highly recommend that you book before the tour date to guarantee a seat. you can make a reservation by calling us at 1-808-954-8600, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.", "due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.", "yes, the roberts hawaii shuttle stops at various hotels, hostels, and condos. however, not all properties have a loading zone or area to drop directly by its front door. for those properties that have limited access, we will drop off at the closest area safely.", "our friendly airport representative will meet you at your baggage claim. we guarantee no more than five stops to your destination. our yellow-uniformed representative will be waiting for you and will escort you to the roberts hawaii vehicle. for any additional questions, please call (808) 439-8800. international guests: greeters will meet you outside of customs.", "each passenger is allowed two pieces of luggage and one carry-on at no additional charge. charges apply for additional and/or oversized pieces of luggage. see luggage rates below. additional luggage (over 2 per person) $6.14 per piece heavy boxes (over 50 lbs.) and musical instruments $14.66 per piece surfboards (6′ or less) $23.27 per piece bicycles (dismantled) $36.66 per piece trunks $24.42 per piece oversized baggage (if space available) varies based on size, additional fee collected by our airport representative carry-ons must be placed on your lap and in your possession at all times. oversized baggage is accommodated if space is available. no boards or boxes larger than 3 ft x 3 ft are permitted on the bus. additional fees apply and are collected directly by our airport representative. cash only (exact amount).", "no, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. we do not provide child seats. if the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. under hi rev stat § 291-11.5 (2011 through reg sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.", "yes. if any special accommodations are needed due to disability, please include them at the time of booking. due to limited availability, we require that ada vehicle reservations be made a minimum of 48 hours prior to date and time of service. we will make all reasonable attempts to accommodate the needs of the disabled traveler. for electric wheelchairs or scooters: the combined weight of the wheelchair and guest cannot exceed 500 pounds. the usable platform is only 48 inches by 30 inches. the maximum weight that our drivers can carry into the luggage compartment is 50 pounds."]}
{"question": "how to mail a potato:", "answer": "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "id": "8e6e4a1a43ba3e9282129c7369067c6b", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "on the product page you will see a section to put you custom message.", "candidates": ["pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "where do i add a message to my potato?", "answer": "on the product page you will see a section to put you custom message.", "id": "be34ed16f36bb8e4d65170bed61d317d", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "you will have to pick between a face potato or a full photo potato. on the product page", "candidates": ["on the product page you will see a section to put you custom message.", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "how do i put a picture on a potato?", "answer": "you will have to pick between a face potato or a full photo potato. on the product page", "id": "bae6e42f6bedc7b7cad9718b8ad8d4e8", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "candidates": ["you will have to pick between a face potato or a full photo potato. on the product page", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "do i need to crop my photo?", "answer": "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "id": "dad3a13b032053779e17dfd31735ae14", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "candidates": ["no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "when will my order arrive?", "answer": "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "id": "5b38456f0fcdca12b29c7becf08dfbd9", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "candidates": ["orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "can i schedule a shipment?", "answer": "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "id": "398bedf15cb50920963fd02fcce48916", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "we ship from dallas, tx.", "candidates": ["you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "where do you ship from?", "answer": "we ship from dallas, tx.", "id": "492bf92e9fa26973b21ff73e557a8217", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "candidates": ["we ship from dallas, tx.", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "how do i ship to a business?", "answer": "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "id": "613ffe34162c64742c4bf657c10d6874", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "candidates": ["if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "can my message be anonymous?", "answer": "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "id": "b92f1d5abe19a5eb2c251097494024b5", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "candidates": ["yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "will the person that i am sending the potato to, know that i was the one who sent it to them?", "answer": "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "id": "a532884710b2ee88ab35457a7ca51a14", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "candidates": ["this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "will the potato arrive in a package?", "answer": "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "id": "a27e132c7d9cd554866beaf824f6c21d", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "candidates": ["yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "do you do drawings?", "answer": "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "id": "7730bc78e74d23a066b4c7eb7f3cdd39", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "candidates": ["we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "what types of messages are allowed?", "answer": "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "id": "a4d94723d3c5b16757a6a970f0f53556", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "candidates": ["we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "what types of images are allowed?", "answer": "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "id": "8ffc858afb971f90cc449939d83f20f1", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "candidates": ["we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "can i eat the potato i receive?", "answer": "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "id": "3cae4e09aafefcdc60cbd2d03d77cc48", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "candidates": ["no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "where is my order confirmation?", "answer": "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "id": "47a9849d7f99736e985d31f9ce932c6c", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "candidates": ["all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "whose shipping address and email do i enter at checkout?", "answer": "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "id": "72c275d89c7fac0289f4bb175063bf8b", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "candidates": ["we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "refunds", "answer": "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "id": "83453c50de56534f5ebd8628371bbe44", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page.", "candidates": ["we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page."]}
{"question": "what are the shipping times?", "answer": "shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page.", "id": "b796d59b9df4dccd4bcd73684757e075", "domain": "anonymouspotato.com", "domain_index": 0, "negative": "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "candidates": ["shipping time depends on the shipping method chosen. domestic shipping periods can range from 3-7 days or more in some cases due to customs/local post office delays. (holiday shipping could experience delays with the carrier)during holiday times the carrier can take some time to update their scan ins. we fulfill the product and deliver to the carrier from there the carrier can have delays in scanning in the package during holiday seasons. if your tracking has not been updated but label is created this is an instance where the carrier has not updated their scanning. for more information see our shipping policy page.", "pick a potato from anonymouspotato.com, add your custom note and photo and place your order. from there we will ship the potato to the person/company you want!", "on the product page you will see a section to put you custom message.", "you will have to pick between a face potato or a full photo potato. on the product page", "no, you don't need to crop your photo! we will do this as we fulfill the product.face potato - if you purchase a face potato we will crop the photo for you. photato - if you pick a full photo potato we will not crop the photo. this is meant to be like a postcard.", "orders are processed in 1-3 business days and shipping time is around 3-7 business days. we cannot guarantee a certain day the package will arrive, but you can try to time it as close as possible. burrito blankets shipping time is 21-35 days.for more information about shipping please visit our shipping policy page.", "you sure can. on the product page you can hit ship asap or schedule a date to ship.shipping asap means we will fulfill that order in 1-3 days to be shipped.if you are trying to plan a certain recipient date you can schedule knowing that our shipping time is around 3-7 days depending on the postal service volume and your recipients location. on scheduled shipments we will try to get the order fulfilled on the desired date, but sometime it could fall into the 1-3 day time frame of processing. for more information about shipping please visit our shipping policy page.", "we ship from dallas, tx.", "if going to a business address we cannot control if the order shows up on the weekend or non-working hours. you must contact usps with your tracking number on this.", "yes, it can! if you would like the message to be anonymous, simply do not give any clues that the potato was from you. meaning, do not write your name on the message!please note that we do not send harassing, threatening, hateful messages. we read every message and will ask you to change it if we think it is not a friendly message. if someone emails us feeling harassed by a potato they received, we may reveal your identity to avoid conflict with ourselves and the receiver.", "this is completely up to you.  the orders can be anonymous or not. we will never show your shipping address as the return address. it will only show our shipping address and the recipient's on the package.", "yes, it will. if there is no package, then it will arrive damaged to your recipient! we do not send potatoes in the mail with just stamps on them. all packages are protective so your potato won't arrive mashed!you can also upgrade to a box for shipping. if you upgraded to a burlap sack this to will arrive in an envelope", "we currently do not offer drawings, but you can request it in your shopping cart under special instructions to the seller. our fulfillment team is not obligated to draw, but they usually do if requested :)", "we allow a variety of fun messages! we also allow profanity. however, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. in this instance, we will either cancel your order or ask you to change your message.", "we allow a variety of fun images! however, we do not allow nudity of any kind, or images that can be interpreted as harmful or threatening. if such kind of image is uploaded, we will contact you to replace the image with one that abides by our policies.", "no. we do not recommend eating these potatoes as they have ink and can pick up bacteria during the shipping process. we are not liable for any sickness if you eat the potatoes!", "all customers get an automatic order confirmation via email.  please make sure we are on your email \"safe list\" to avoid going into spam.", "we will also never show your email. that is why it is very important to enter your email and the recipient's shipping address at checkout. if you want the person to know that it was from you, simply write your name in the message. for example \"love, jake r.\"", "we typically do not offer  unless it is our mistake. for instance, if you enter an incorrect shipping address and the order is shipped to that address we cannot issue a refund for this. we ask our customers to verify the shipping address on every purchase. we pay extra for an address validation tool. please see our full refund policy for more details"]}
{"question": "what does the 4th degree emblem represent?", "answer": "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "id": "cb4585527452e6af1e26807c1713807e", "domain": "idahokofc.org", "domain_index": 0, "negative": "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "candidates": ["!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "are online members allowed to participate?", "answer": "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "id": "2ca6ee4adb04d8b2136139349d3236fa", "domain": "idahokofc.org", "domain_index": 0, "negative": "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "candidates": ["online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "can we conduct the old degree ceremonies?", "answer": "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "id": "6dfb7ef883ed2dad92c8b996656923de", "domain": "idahokofc.org", "domain_index": 0, "negative": "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "candidates": ["state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "do teams need to be certified?", "answer": "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "id": "309c6fa42d400acaa91aabf53dfe5381", "domain": "idahokofc.org", "domain_index": 0, "negative": "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "candidates": ["with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "should first and second degree members participate?", "answer": "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "id": "c191f97f825894ca4fc0ab2461de54fb", "domain": "idahokofc.org", "domain_index": 0, "negative": "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "candidates": ["encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "what is the difference between the new degree exemplification and the old ceremonies?", "answer": "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "id": "054bf6af8301820597f3b09beb6e0d86", "domain": "idahokofc.org", "domain_index": 0, "negative": "the new ceremony is open to guests, including the family and friends of current and new knights.", "candidates": ["instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "who can attend the new degree exemplification?", "answer": "the new ceremony is open to guests, including the family and friends of current and new knights.", "id": "326a1c696bf6d9d3350cb22747f6bfbc", "domain": "idahokofc.org", "domain_index": 0, "negative": "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "candidates": ["the new ceremony is open to guests, including the family and friends of current and new knights.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "why have these changes been made to the exemplifications?", "answer": "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "id": "4bec6ff1725abf7e4602c988bd72e672", "domain": "idahokofc.org", "domain_index": 0, "negative": "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "candidates": ["the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "will knighting be conducted using a sword?", "answer": "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "id": "227bdfa8d7204eaacbe60927af121838", "domain": "idahokofc.org", "domain_index": 0, "negative": "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "candidates": ["knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "can anyone purchase life insurance from the knights of columbus?", "answer": "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "id": "d43f2bb792f725b7fd168e2140d456d4", "domain": "idahokofc.org", "domain_index": 0, "negative": "to find your local idaho knights of columbus agent, click here.", "candidates": ["the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "how can i find my idaho knights of columbus agent?", "answer": "to find your local idaho knights of columbus agent, click here.", "id": "1b0b3501bd1b89716235c9af1e9b70eb", "domain": "idahokofc.org", "domain_index": 0, "negative": "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "candidates": ["to find your local idaho knights of columbus agent, click here.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "how can i join the idaho knights of columbus?", "answer": "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "id": "673893e818787df791fd902549c74632", "domain": "idahokofc.org", "domain_index": 0, "negative": "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "candidates": ["membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "how do i change my beneficiary?", "answer": "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "id": "d58f44e5fad763a2ec0d948842c20685", "domain": "idahokofc.org", "domain_index": 0, "negative": "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "candidates": ["your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "how does life insurance work?", "answer": "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "id": "6c5180afda0f00420cf256b9737fb2f9", "domain": "idahokofc.org", "domain_index": 0, "negative": "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "candidates": ["by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "how much life insurance do i need?", "answer": "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "id": "c71eb90f7409533423b06047cdb9b8d8", "domain": "idahokofc.org", "domain_index": 0, "negative": "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "candidates": ["your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "is the knights of columbus financially strong?", "answer": "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "id": "513705f1c981681e6fa7f7562d0bbf65", "domain": "idahokofc.org", "domain_index": 0, "negative": "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "candidates": ["with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "what are dividends?", "answer": "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "id": "c8ebb353524648fc112a2df5dfe357ad", "domain": "idahokofc.org", "domain_index": 0, "negative": "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "candidates": ["dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "what are policy riders?", "answer": "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "id": "63aaa20292314c7849bb0c9ec15ce1ef", "domain": "idahokofc.org", "domain_index": 0, "negative": "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "candidates": ["a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "what if i already have insurance coverage with my employer?", "answer": "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "id": "559140e0dc50e53af5b8abb0d5aff02f", "domain": "idahokofc.org", "domain_index": 0, "negative": "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "candidates": ["keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "what is a \"fraternal benefit society\"?", "answer": "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "id": "8dea945a8a463d37874d1603cd451a1d", "domain": "idahokofc.org", "domain_index": 0, "negative": "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "candidates": ["a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "what is a beneficiary?", "answer": "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "id": "c55af1773299040ee212b0caee0aded7", "domain": "idahokofc.org", "domain_index": 0, "negative": "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "candidates": ["a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "what is a life insurance rate class?", "answer": "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "id": "a6766da9ee943b76496717f3f6842de2", "domain": "idahokofc.org", "domain_index": 0, "negative": "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "candidates": ["a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "what is a premium?", "answer": "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "id": "55423444e4a23e7360627ee54a7bdda9", "domain": "idahokofc.org", "domain_index": 0, "negative": "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "candidates": ["a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "what is term life insurance?", "answer": "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "id": "219f7aa9dfedec2d30ef6367589b7b5a", "domain": "idahokofc.org", "domain_index": 0, "negative": "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "candidates": ["term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "what is the knights of columbus?", "answer": "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "id": "9fc6ba165ce4c19143cc594899dc837f", "domain": "idahokofc.org", "domain_index": 0, "negative": "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "candidates": ["the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "what is the knights of columbus’ investment strategy?", "answer": "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "id": "cbf9f779082f8f1f8dd0515e8129e76b", "domain": "idahokofc.org", "domain_index": 0, "negative": "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "candidates": ["we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "what is whole life insurance?", "answer": "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "id": "58f5ed7c330f0d05cf83112ee7b5905c", "domain": "idahokofc.org", "domain_index": 0, "negative": "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "candidates": ["whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "where can i find my current policy or annuity value?", "answer": "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "id": "3d6b963124c95c6bdd64a645ef218b34", "domain": "idahokofc.org", "domain_index": 0, "negative": "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "candidates": ["contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "what does the knights of columbus emblem represent?", "answer": "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "id": "1aec07a4f85e776cfc57e7ccd39bbb6d", "domain": "idahokofc.org", "domain_index": 0, "negative": "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "candidates": ["!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "what is the silver rose program?", "answer": "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "id": "fd07e60bb966fe27bc3d1dbcdfcc18f4", "domain": "idahokofc.org", "domain_index": 0, "negative": "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "candidates": ["the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "how does online membership differ from membership in a local council?", "answer": "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "id": "7dc5a1f340ee9c614391964d0fa76d61", "domain": "idahokofc.org", "domain_index": 0, "negative": "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "candidates": ["members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "i don't have time to join another organization; why should i join the knights of columbus?", "answer": "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "id": "9e8fa68c33ab2c6c95be11eea16ff8f2", "domain": "idahokofc.org", "domain_index": 0, "negative": "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "candidates": ["online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "if i join online, am i joining a local knights of columbus council?", "answer": "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "id": "083065d0f318cfe2ee71952810ea1486", "domain": "idahokofc.org", "domain_index": 0, "negative": "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "candidates": ["no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "what are the qualifications to become a knight of columbus?", "answer": "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "id": "4b758913e2675e6f61cb6cb0173c4bef", "domain": "idahokofc.org", "domain_index": 0, "negative": "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life.", "candidates": ["the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life."]}
{"question": "what does it mean to be a practical catholic?", "answer": "guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life.", "id": "56677a3d487bd5c4a15f23f9cff8b771", "domain": "idahokofc.org", "domain_index": 0, "negative": "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "candidates": ["guidelines have been established to assist in determining the practical catholicity of an applicant or member. these guidelines will assist the grand knight in performing his duties when serving on the council's admission committee.\r\nthese guidelines include:\r\na practical catholic accepts the teaching authority of the catholic church on matters of faith and morals,\r\naspires to live in accordance with the precepts of the catholic church, and is in good standing with the\r\ncatholic church.\na practical catholicstrives to have a greater knowledge of the teaching of christ and his church, and to\r\naccept, respect and defend the church’s authority (vested in the supreme pontiff, the hierarchy and clergy\r\nunited with him) to teach, govern, and sanctify the faithful.\na practical catholic gives material and moral support to the church and her works on all levels, promoting the programs of the parish and diocese and coming to the aid of the missions, the needy and the underprivileged; supports and advances the just causes of minority groups; endeavors to eliminate unjust discrimination, prejudice,etc.; and supports the church in her defense of marriage and family life.", "!idaho knights of columbus 4th degree\r\nthe triad emblem of the fourth degree features the dove, the cross and the globe. the dove, classic symbol of the holy spirit and peace, is shown hovering over the orb of the earth (globe). both are mounted on a variation of the crusader's cross, which was found on the tunics and capes of the crusading knights who battled to regain the holy land from the pagans.\r\nspiritually, the sacred symbols on the emblem typify the union of the three divine persons in one godhead, the most blessed trinity.\r\nthe globe – god the father, creator of the universe.\r\nthe cross – god the son, redeemer of mankind.\r\nthe dove – god the holy spirit, sanctifier of humanity.\r\nthe colors of the symbols are:\r\na blue globe with the land of the western hemisphere in white.\r\na red cross with gold borders and gold knobs at the end of the points forming the ends of the arms of the cross, also known as the isabella cross.\r\na white dove.\r\nred, white and blue are the colors of the flag of the country in which the knights originated. they are used to stress patriotism, the basic principle of the fourth degree.", "online members can participate and then transfer into your council. the transfer details can be handled afterward. if an online member wishes to remain in the online division (council), his wishes should be respected.", "state deputies will direct the implementation of the new ceremony and the phase out of the old ceremonies within their jurisdictions. the old ceremonies may still be conducted if your state deputy allows. a final date for complete termination of the old ceremonies will be determined by the knights of columbus board of directors.", "with the simplicity of this ceremony, the decision was made that no certification would be required. the grand knight and district deputy are charged with making sure the ceremonial script is being adhered to. however, this would not prevent existing conferring officers and ceremonials directors from assisting as mentors and guides for the implementation of the new ceremony.", "encourage first and second degree members to participate in the exemplification of charity, unity and fraternity. these members should also be invested with a rosary and lapel pin, even though they received them at their first degree ceremony. at the conclusion of the ceremony, they are third degree members.", "instead of having separate closed-door ceremonies, all three degrees can now be conferred in a single ceremony held in the parish, or in a council chamber.\r\nfor more on the reason behind the changes, watch the supreme knight’s speech here.", "the new ceremony is open to guests, including the family and friends of current and new knights.", "the future of our order depends upon growth, and to grow, we need a way to join that is inviting and accessible. the new combined ceremony removes the barriers of secrecy and commitment of time that inhibited many from joining our ranks. it also eliminates redundancies and presents the lessons of charity, unity and fraternity in a more clear and convincing way.", "knighting with a sword will be reserved for exemplification of patriotism, when the member becomes a “sir knight.”", "the knights of columbus insurance program is available to members of the order and their families. practical catholic males, age 18 or older, are eligible to join.", "to find your local idaho knights of columbus agent, click here.", "membership in the knights of columbus is open to males 18 years of age or older who are practical (that is, practicing) catholics. if you are interested in joining the knights of columbus, please complete our online form and a knight in your area will contact you.", "your knights of columbus field agent would be more than happy to assist you in updating your beneficiaries.\r\nfind your agent here.", "by purchasing a life insurance policy and paying premiums you ensure that when you die, your beneficiary (or beneficiaries) will receive a lump sum, also known as a death benefit.", "your life insurance needs depend on your current and future financial obligations. your field agent who is also a brother knight is available to meet with you at your convenience and analyze the needs of you and your family.", "with over $100 billion of life insurance in force, $24 billion of assets under management, and 42 consecutive years of superior ratings for financial strength from a.m. best, you can be confident in the guarantees that you receive from the knights of columbus.\r\ncurrently rated a+ (superior) by a.m. best", "dividends – which are not guaranteed – are a portion of earnings the order has left over after paying expenses and setting aside the necessary amounts to assure that future benefits are fully funded. dividends develop from favorable experience, such as people living longer than expected or from interest earnings higher than those guaranteed in their policy.", "a policy rider is an additional benefit under an existing insurance policy that provides additional coverage.", "keep in mind that even if you already have life insurance coverage with your employer, your coverage may not be enough, your employee benefits are not guaranteed, and if you leave your company, you cannot take your life insurance with you. it’s important to review your insurance policy periodically to make sure it still meets your financial needs.", "a fraternal benefit society is a membership-based nonprofit organization that offers its members numerous fraternal benefits, including insurance products.\r\nknights of columbus members and their families have exclusive access to our top-quality life insurance, long-term care insurance, disability income insurance and annuity products. in addition to our strong, secure products, there are family fraternal benefits that can help our members facing unique needs. click here to learn about our membership benefits.", "a beneficiary is the person (or persons) who will receive the proceeds of your life insurance policy when you die.", "a rate class is a risk category assigned by the company based on your health and medical records. your rating class will help determine the premium on your life insurance policy.", "a premium is the amount of money you pay for your insurance policy. premiums can be fixed or flexible, depending on your coverage.", "term insurance provides affordable protection to your loved ones for temporary needs and is designed to expire as your financial obligations expire. our term insurance rates are guaranteed for the life of your policy, as is the amount of money that would be paid to your family should you pass away.", "the knights of columbus is the world’s largest catholic fraternal benefit society, with more than 1.9 million members in over a dozen countries. founded by a priest to help provide financial aid to catholic families, the knights of columbus is now one of the largest life insurers in north america. the knights of columbus also helps support a multitude of charitable causes. in the last decade, the order has given more than $1.55 billion to charity.", "we have always maintained very high standards for the investments we make, putting our assets only into investment-grade bonds and the highest-quality equities. we do not invest in junk bonds or in risky investment instruments.\r\nour unwavering commitment to our catholic faith and to the catholic families entrusted to our care also means that we must do business the right way. as a matter of principle, we will not invest in companies that deal in abortions, contraception, human cloning, embryonic stem cell research, for-profit health care that pays for any of the aforementioned, and pornography.", "whole life is a permanent life insurance product that provides money to your family when you die, and builds cash value while you live. permanent life insurance is guaranteed and a great way to provide security for your family.", "contact your knights of columbus agent to discuss the details of your current policy or annuity values. if you do not know who your agent is, find him here.", "!idaho knights of columbus\r\nthe colors of our emblem also carry great significance: red for our faith in christ, blue for hope, gold for the joy of service, and white for charity. together, the elements of our emblem convey our dedication to serve in christ’s name.\r\nax – a symbol of strength, authority, and preparedness for duty.\r\nanchor – the mariner’s symbol for columbus, patron of the order, for hope and steadfastness.\r\nsword – the medieval knight’s weapon on an errand of mercy and justice.", "the silver rose program is now continuing as scheduled. live-streamed prayer services remain the recommended option for the program. councils should continue to abide by any local civil or diocesan guidelines currently in place. participating councils should contact the appropriate district or state leadership, such as the state silver rose chairman, for their jurisdiction’s route details and guidelines.\r\nevery stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life.\r\na higher purpose\r\nshare the message of our lady of guadalupe and promote respect for life by participating in this meaningful pilgrimage. the silver rose program demonstrates the unity between knights of columbus in canada, the united states, and mexico, through a series of prayer services promoting the dignity of all human life and honoring our lady.\r\noverview\r\neach year, from early march through mid-december, silver roses are stewarded by knights of columbus councils along routes from canada to mexico. every stop the silver rose makes throughout the pilgrimage is a rosary-centered occasion for knights, parishioners, and community members to pray for respect for life, for the spiritual renewal of each nation, and for the advancement of the message of our lady of guadalupe.", "members who join online (“online membership”) are members of the knights of columbus who have not yet taken a first degree or been admitted to a local council.\r\nas a member, like all members of the knights of columbus, you will have the right to purchase insurance on yourself, your spouse, and any dependent children. you will receive columbia magazine, the free accidental death benefit (age restrictions apply), and are eligible for participation in the family fraternal benefit. you may also attend select local and state council events that are promoted by your state division.", "online membership was designed to allow eligible catholic men to join the knights of columbus online, through a streamlined, optimized process. online membership provides you with a digital membership experience, which will help you to grow as a catholic man and a knight.\r\nas a knight, you can choose the projects to be involved in within your own community. you will receive regular updates from your state council regarding news and events in your area and be presented with frequent opportunities to work alongside brother knights in local councils.", "no, you are not. when you join online you will not belong to a local council at first. instead, you will become a member of the knights of columbus state division in your state of residence.", "the qualifications for knights of columbus membership, as contained in section 101 of the laws of the order, are:\r\nonly practical catholics in union with the holy see shall be eligible and entitled to continue membership in the order.\nan applicant for membership shall not be less than 18 years of age on his last birthday."]}
{"question": "what is the language of instruction at the school?", "answer": "the school is an english medium private school, however all our teachers are bilingual.", "id": "2c1e668bf6af33c23894806e8201a8e3", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "yes, the school was established in january 2014 and is fully registered with the department of education.", "candidates": ["the school is an english medium private school, however all our teachers are bilingual.", "yes, the school was established in january 2014 and is fully registered with the department of education.", "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "the classes are limited to 15 to 20 learners per class.", "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "badges for the pockets of the uniform can be purchased from the school.", "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "all registration and school fees are payable strictly in advance before the 1st of every month.", "the fees are adjusted annually, usually at the beginning of each academic year.", "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date."]}
{"question": "is the school registered with the department of education?", "answer": "yes, the school was established in january 2014 and is fully registered with the department of education.", "id": "a585a7e72d45cf355722562daf857349", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "candidates": ["yes, the school was established in january 2014 and is fully registered with the department of education.", "the school is an english medium private school, however all our teachers are bilingual.", "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "the classes are limited to 15 to 20 learners per class.", "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "badges for the pockets of the uniform can be purchased from the school.", "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "all registration and school fees are payable strictly in advance before the 1st of every month.", "the fees are adjusted annually, usually at the beginning of each academic year.", "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date."]}
{"question": "is the school accredited by umalusi, council for quality assurance ?", "answer": "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "id": "bbede0570f8031e7c3b2dee4c597fcc6", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "the classes are limited to 15 to 20 learners per class.", "candidates": ["yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "the school is an english medium private school, however all our teachers are bilingual.", "yes, the school was established in january 2014 and is fully registered with the department of education.", "the classes are limited to 15 to 20 learners per class.", "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "badges for the pockets of the uniform can be purchased from the school.", "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "all registration and school fees are payable strictly in advance before the 1st of every month.", "the fees are adjusted annually, usually at the beginning of each academic year.", "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date."]}
{"question": "how big are the teaching classes?", "answer": "the classes are limited to 15 to 20 learners per class.", "id": "1ecd30ffb81a8cd10b40c57a96a7ea2c", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "candidates": ["the classes are limited to 15 to 20 learners per class.", "the school is an english medium private school, however all our teachers are bilingual.", "yes, the school was established in january 2014 and is fully registered with the department of education.", "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "badges for the pockets of the uniform can be purchased from the school.", "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "all registration and school fees are payable strictly in advance before the 1st of every month.", "the fees are adjusted annually, usually at the beginning of each academic year.", "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date."]}
{"question": "where can i obtain an enrolment form?", "answer": "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "id": "e464c9853c4def5a13e8711ef17ef681", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "candidates": ["an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "the school is an english medium private school, however all our teachers are bilingual.", "yes, the school was established in january 2014 and is fully registered with the department of education.", "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "the classes are limited to 15 to 20 learners per class.", "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "badges for the pockets of the uniform can be purchased from the school.", "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "all registration and school fees are payable strictly in advance before the 1st of every month.", "the fees are adjusted annually, usually at the beginning of each academic year.", "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date."]}
{"question": "what is required for enrolment?", "answer": "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "id": "16837670466a12feca275b767db7962f", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "candidates": ["an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "the school is an english medium private school, however all our teachers are bilingual.", "yes, the school was established in january 2014 and is fully registered with the department of education.", "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "the classes are limited to 15 to 20 learners per class.", "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "badges for the pockets of the uniform can be purchased from the school.", "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "all registration and school fees are payable strictly in advance before the 1st of every month.", "the fees are adjusted annually, usually at the beginning of each academic year.", "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date."]}
{"question": "is registration required every year with another registration payment?", "answer": "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "id": "5c30546af75d9e453e532d3e412aefa6", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "candidates": ["re-registration is required every year, but no re-registration fees need to be paid after the first year.", "the school is an english medium private school, however all our teachers are bilingual.", "yes, the school was established in january 2014 and is fully registered with the department of education.", "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "the classes are limited to 15 to 20 learners per class.", "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "badges for the pockets of the uniform can be purchased from the school.", "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "all registration and school fees are payable strictly in advance before the 1st of every month.", "the fees are adjusted annually, usually at the beginning of each academic year.", "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date."]}
{"question": "does the school supply text books & stationery?", "answer": "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "id": "0e1b49426ab4185df0e3c555983580f1", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "candidates": ["no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "the school is an english medium private school, however all our teachers are bilingual.", "yes, the school was established in january 2014 and is fully registered with the department of education.", "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "the classes are limited to 15 to 20 learners per class.", "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "badges for the pockets of the uniform can be purchased from the school.", "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "all registration and school fees are payable strictly in advance before the 1st of every month.", "the fees are adjusted annually, usually at the beginning of each academic year.", "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date."]}
{"question": "can i buy the uniform from the school?", "answer": "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "id": "beb4a3e85337650f594fe1680d9a0ea6", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "badges for the pockets of the uniform can be purchased from the school.", "candidates": ["the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "the school is an english medium private school, however all our teachers are bilingual.", "yes, the school was established in january 2014 and is fully registered with the department of education.", "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "the classes are limited to 15 to 20 learners per class.", "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "badges for the pockets of the uniform can be purchased from the school.", "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "all registration and school fees are payable strictly in advance before the 1st of every month.", "the fees are adjusted annually, usually at the beginning of each academic year.", "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date."]}
{"question": "where do i buy the uniform badges?", "answer": "badges for the pockets of the uniform can be purchased from the school.", "id": "95fb6a74d9c6afbc855e6e9d8cdf24ba", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "candidates": ["badges for the pockets of the uniform can be purchased from the school.", "the school is an english medium private school, however all our teachers are bilingual.", "yes, the school was established in january 2014 and is fully registered with the department of education.", "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "the classes are limited to 15 to 20 learners per class.", "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "all registration and school fees are payable strictly in advance before the 1st of every month.", "the fees are adjusted annually, usually at the beginning of each academic year.", "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date."]}
{"question": "does the school provide transport for my child?", "answer": "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "id": "ceea53b3bc0abd09aece54b068b630d1", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "all registration and school fees are payable strictly in advance before the 1st of every month.", "candidates": ["the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "the school is an english medium private school, however all our teachers are bilingual.", "yes, the school was established in january 2014 and is fully registered with the department of education.", "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "the classes are limited to 15 to 20 learners per class.", "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "badges for the pockets of the uniform can be purchased from the school.", "all registration and school fees are payable strictly in advance before the 1st of every month.", "the fees are adjusted annually, usually at the beginning of each academic year.", "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date."]}
{"question": "are school fees payable in advance or in arrears?", "answer": "all registration and school fees are payable strictly in advance before the 1st of every month.", "id": "2cf6cc52a7c5ac43a72e85bd69b01165", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "the fees are adjusted annually, usually at the beginning of each academic year.", "candidates": ["all registration and school fees are payable strictly in advance before the 1st of every month.", "the school is an english medium private school, however all our teachers are bilingual.", "yes, the school was established in january 2014 and is fully registered with the department of education.", "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "the classes are limited to 15 to 20 learners per class.", "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "badges for the pockets of the uniform can be purchased from the school.", "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "the fees are adjusted annually, usually at the beginning of each academic year.", "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date."]}
{"question": "how often do the school fees increase?", "answer": "the fees are adjusted annually, usually at the beginning of each academic year.", "id": "5fe272a435ed0d189b7827049b143299", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "candidates": ["the fees are adjusted annually, usually at the beginning of each academic year.", "the school is an english medium private school, however all our teachers are bilingual.", "yes, the school was established in january 2014 and is fully registered with the department of education.", "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "the classes are limited to 15 to 20 learners per class.", "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "badges for the pockets of the uniform can be purchased from the school.", "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "all registration and school fees are payable strictly in advance before the 1st of every month.", "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date."]}
{"question": "how do i pay my registration fees and school fees?", "answer": "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "id": "cf3c2c154f2282c2097c30f2d0afeba0", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "candidates": ["all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "the school is an english medium private school, however all our teachers are bilingual.", "yes, the school was established in january 2014 and is fully registered with the department of education.", "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "the classes are limited to 15 to 20 learners per class.", "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "badges for the pockets of the uniform can be purchased from the school.", "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "all registration and school fees are payable strictly in advance before the 1st of every month.", "the fees are adjusted annually, usually at the beginning of each academic year.", "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date."]}
{"question": "what is included in the school fees?", "answer": "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "id": "c54beb16386588a2e591183edf8ccf73", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "candidates": ["the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "the school is an english medium private school, however all our teachers are bilingual.", "yes, the school was established in january 2014 and is fully registered with the department of education.", "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "the classes are limited to 15 to 20 learners per class.", "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "badges for the pockets of the uniform can be purchased from the school.", "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "all registration and school fees are payable strictly in advance before the 1st of every month.", "the fees are adjusted annually, usually at the beginning of each academic year.", "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date."]}
{"question": "can i sign a debit order with the school for my school fees?", "answer": "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "id": "4cc9004a7bcc466f77eb40cd1551aacf", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date.", "candidates": ["no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually.", "the school is an english medium private school, however all our teachers are bilingual.", "yes, the school was established in january 2014 and is fully registered with the department of education.", "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "the classes are limited to 15 to 20 learners per class.", "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "badges for the pockets of the uniform can be purchased from the school.", "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "all registration and school fees are payable strictly in advance before the 1st of every month.", "the fees are adjusted annually, usually at the beginning of each academic year.", "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date."]}
{"question": "are penalties charged for the late collection of learners, and for late payments?", "answer": "yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date.", "id": "06903b5447ce7f2916af1b2782a3d995", "domain": "ryvaacademy.com", "domain_index": 0, "negative": "the school is an english medium private school, however all our teachers are bilingual.", "candidates": ["yes, a late collection penalty is charged for the collection of children after 5pm, and also for any late payments after the due date.", "the school is an english medium private school, however all our teachers are bilingual.", "yes, the school was established in january 2014 and is fully registered with the department of education.", "yes, the school is provisionally accredited by umalusi, council for quality assurance in general and further education and training.", "the classes are limited to 15 to 20 learners per class.", "an enrolment form can be downloaded from this website under the enrolement tab, or can be emailed to you, or can be collected from the school.", "an enrolment form needs to be fully completed, signed where required, and returned to the school with all the supporting documents required on the cover page of the form, via email or delivered to the school. once approved, the registration and first month's school fees need to be paid before the learner can attend the classes.", "re-registration is required every year, but no re-registration fees need to be paid after the first year.", "no, the school does not. however, a list of the text books and stationery for each grade is provided, which the parents need to purchase themselves.", "the school does not supply any of the uniform. a list is of the uniform requirements is provided, for the parents to purchase wherever they prefer to.", "badges for the pockets of the uniform can be purchased from the school.", "the school does not provide transport. a list of suggested transporters is available from the school which the parent can contact personally.", "all registration and school fees are payable strictly in advance before the 1st of every month.", "the fees are adjusted annually, usually at the beginning of each academic year.", "all fees can be paid at the school in cash, or via the school's card swipe speedpoint, or at the bank, or via eft payments online. all payments need your child's name and surname as a reference.", "the monthly school fees include a full-day school programme with aftercare till 5pm latest, lunch, a computer aided education programme from grade 1 upwards, athletics and selected additional activities.", "no, the school does not have debit order facilities. a stop order form is available from the school for the parent to complete and submit to their bank for loading against their bank account. remember to adjust this stop order at your bank when the fees increase annually."]}
{"question": "can residential window tint be removed?", "answer": "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "id": "694fe290d860748ea11ac055c4a38968", "domain": "aptinting.com", "domain_index": 0, "negative": "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "candidates": ["yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "how long will it take to install window tint on my vehicle?", "answer": "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "id": "819acfc27ccf8b62114e45731380e090", "domain": "aptinting.com", "domain_index": 0, "negative": "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "candidates": ["the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "will solar window film prevent the sun from heating up my home in the winter?", "answer": "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "id": "fc83c45261ba43647dd26361e370d6e8", "domain": "aptinting.com", "domain_index": 0, "negative": "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "candidates": ["solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "what is “low-e” window film?", "answer": "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "id": "00a31b41454614d072a57653b6d8c32f", "domain": "aptinting.com", "domain_index": 0, "negative": "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "candidates": ["a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "how much difference does an extra pane of glass make?", "answer": "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "id": "93763172c6731a7c54ab74c22aea7744", "domain": "aptinting.com", "domain_index": 0, "negative": "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "candidates": ["quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "what are “uv” rays?", "answer": "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "id": "b8ee2035476908aef5b3e80964da9ebf", "domain": "aptinting.com", "domain_index": 0, "negative": "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "candidates": ["“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "what is “r-value”?", "answer": "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "id": "db9f4d83f5e31597f72e4209d65b9026", "domain": "aptinting.com", "domain_index": 0, "negative": "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "candidates": ["in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "what is “u-value”?", "answer": "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "id": "0a72884a400620f9e182e20e96bff08f", "domain": "aptinting.com", "domain_index": 0, "negative": "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "candidates": ["“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "will window tint reduce fading?", "answer": "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "id": "da704c21e1c6e1bf17b975f0e9e44612", "domain": "aptinting.com", "domain_index": 0, "negative": "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "candidates": ["all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "will window tint reduce the heat from the sun?", "answer": "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "id": "9a30a28b07730adbce7c6a890e0e8ea6", "domain": "aptinting.com", "domain_index": 0, "negative": "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "candidates": ["our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "does the film go on the inside or outside of the glass?", "answer": "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "id": "46c0fac36b3b4790698c5fc66d7121ba", "domain": "aptinting.com", "domain_index": 0, "negative": "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "candidates": ["typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "will the window tint darken up the room?", "answer": "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "id": "210857768a1946bbdd02bc5c448dd869", "domain": "aptinting.com", "domain_index": 0, "negative": "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "candidates": ["this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "do you have tint that will allow me to see outside, but not allow others to see inside?", "answer": "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "id": "ecf935e13f66f38046f1fddb09fb6f29", "domain": "aptinting.com", "domain_index": 0, "negative": "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "candidates": ["we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "do you have decorative films?", "answer": "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "id": "3339b1025023c2ffdd20a207c82b5671", "domain": "aptinting.com", "domain_index": 0, "negative": "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "candidates": ["we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "will window tinting kill my house plants?", "answer": "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "id": "065ce0a1708a3621e62adb6fc2a37dcd", "domain": "aptinting.com", "domain_index": 0, "negative": "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "candidates": ["for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "will you tint plexiglass, plastic or anything else besides glass?", "answer": "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "id": "2af0bc9e1c79297417b202fd5ce94652", "domain": "aptinting.com", "domain_index": 0, "negative": "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "candidates": ["we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "can you tint skylights?", "answer": "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "id": "50bc3fbe2f133ab11b407cbe2a50d5fb", "domain": "aptinting.com", "domain_index": 0, "negative": "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "candidates": ["yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "how do i clean the windows after the film is applied?", "answer": "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "id": "28f8a1fe39233bd9ab46dbe27fa52120", "domain": "aptinting.com", "domain_index": 0, "negative": "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "candidates": ["we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "are your window films scratch resistant?", "answer": "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "id": "d166bba0d69654671d0930b0dd7709fd", "domain": "aptinting.com", "domain_index": 0, "negative": "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "candidates": ["our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "what type of warranty do you offer?", "answer": "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "id": "d29dccaab2794d92f847fae93698316d", "domain": "aptinting.com", "domain_index": 0, "negative": "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "candidates": ["we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "should i drop my vehicle off or wait?", "answer": "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "id": "1801aea470cb3d20680cf6355073bfd0", "domain": "aptinting.com", "domain_index": 0, "negative": "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "candidates": ["both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "will you travel to my home or office to tint my vehicle?", "answer": "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "id": "3d759b4db0cf5c8a8c14108092eed7fb", "domain": "aptinting.com", "domain_index": 0, "negative": "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "candidates": ["sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "how long will it take for the tint to completely dry?", "answer": "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "id": "a659eaefef0742312ccf4ccbb7169b15", "domain": "aptinting.com", "domain_index": 0, "negative": "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "candidates": ["it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "will window tint affect my defrosters?", "answer": "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "id": "d9fcecc3b20489e9afff1a579edeb926", "domain": "aptinting.com", "domain_index": 0, "negative": "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "candidates": ["since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "why doesn’t the film stick to the dot matrix on my windows?", "answer": "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "id": "3078ab7588bf5905983329eb3e2e8529", "domain": "aptinting.com", "domain_index": 0, "negative": "nope! all of our films are backed with a no color change warranty.", "candidates": ["the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "will your film change color or turn purple?", "answer": "nope! all of our films are backed with a no color change warranty.", "id": "bcffb10e9f921c0807bba7e85c7a219e", "domain": "aptinting.com", "domain_index": 0, "negative": "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "candidates": ["nope! all of our films are backed with a no color change warranty.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "can you put window film over top of factory tint?", "answer": "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "id": "e69fd232aecdd3a2fa90e1c4048771ff", "domain": "aptinting.com", "domain_index": 0, "negative": "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "candidates": ["yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "can you scratch window tint?", "answer": "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "id": "02eefc6c0abe6fe58d0298b4c0799203", "domain": "aptinting.com", "domain_index": 0, "negative": "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "candidates": ["our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "can auto window tint be removed?", "answer": "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "id": "68d851bb2298a9ad7f4a7c68f6e661dd", "domain": "aptinting.com", "domain_index": 0, "negative": "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "candidates": ["yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days."]}
{"question": "how long will it take for my new solar window film to dry?", "answer": "at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days.", "id": "53157813d49830d203b49341f70989a0", "domain": "aptinting.com", "domain_index": 0, "negative": "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "candidates": ["at first, the film will have a milky or clouded look in spots. this is quite common and a normal part of the drying process. as moisture from the application solution slowly evaporates through the film, the lumpiness and/or cloudiness will slowly diminish. within two to eight weeks it should dry completely, depending on the film product, temperature, and humidity. normal curing periods range from 7-60 days.", "yes, however, we do recommend that it be uninstalled by a professional to avoid damaging the glass surface.", "the installation can take anywhere from 30 minutes up to three hours. installation time varies depending on how many windows will be getting tinted and what type of vehicle it is.", "solar film will actually insulate the glass, holding the heat inside your home. glass windows and doors account for a tremendous amount of wasted energy in both summer and winter months. professional solar window tinting can reduce air conditioning strain in the summer, while insulating the glass in the winter.", "a. “low-e” is short for “low emissivity”. low-e films absorb and emit relatively low levels of radiant thermal energy. therefore, low-e films mainly reflect radiant thermal energy back to its source, keeping the heat on the same side of the glass from which it originated (keeping heat out in the summer and in during the winter), while letting visible light pass through.", "quite a bit. a double-pane window is thermally insulated by a gas trapped between two panes of glass, and effectively doubles the insulating performance of a single-pane window. to get that same kind of insulating power from a thin, transparent window film added to single-pane glass is impressive – and a lot more affordable.", "“uv” refers to ultraviolet light, that invisible and unhealthy radiation just beyond violet in the visible spectrum. uv rays contribute to fading of interior furnishings.", "in the construction industry, “r-value” measures thermal resistance or how well a material blocks heat. the larger the number, the better the insulating performance.", "“u-value” measures the rate of heat passing through a material. a higher number indicates more heat passing through.", "all of our llumar and geoshield flat glass films will reject 99% of the sun’s damaging uv rays, which can lead to fading and bleaching of fabric, furniture, carpet, and hardwood floors. visible light and solar heat also play a large role in fading.", "our solar films will reject 40% to 84% of the sun’s heat, depending on which film type you choose for your home or office. our films will also reduce 30% to 94% of solar glare.", "typically, flat glass films are applied to the inside. however, there are specially made films that can be applied to exterior glass. ask for details!", "this will depend on how much visible light you want to reduce in your home or office. we offer a wide variety of films, which range from barely visible to dark and reflective and anywhere in between.", "we offer a one-way mirror film by llumar that is reflective exteriorly and tinted interiorly. during the day time, this film will hinder others from being able to see in while not completely eliminating your view looking out. however, at night if the inside lights are brighter than the outside lights, people will be able to see in.", "we have frosted film and other decorative films that will add privacy and style to any window or glass door. decorative films will create a custom looking while providing maximum privacy, without darkening the room. add frosted film to any plain glass surface such as windows, doors, and glass walls in your home or office. click here to see our decorative film photo gallery!", "for the first few days some plants may go into a state of shock while adjusting to the new light.  however, the only light rays that plants require for natural growth are far reds, red, and blues, all of which are not part of the uv color spectrum. the reduction in solar heat may actually help your house plants, allowing them to grow naturally without drying out.", "we do not tint plexiglass, plastic, or acrylic for several reasons. these types of materials typically release a gas, which will cause the film to bubble and peel. also, the surface is extremely difficult to prepare without scratching. however, there are other options are available. please give us a call if you would like additional details.", "yes! skylights account for a tremendous amount of heat buildup in the warmer months. we recommend using a dark or reflective solar film to reject heat and reduce glare. unfortunately, dome skylights cannot have window film applied. window film is made for flat glass and does not lay smooth on the curves of a dome skylight. however, there are other options are available. please give us a call if you would like additional details.", "we recommend using a soft, clean cloth and any normal glass cleaning solution. you can use ammonia products on our window film, however, it is not recommended for everyday use.", "our flat glass films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied. scratches and other personal damage is not covered under the lifetime warranty.", "we offer a lifetime warranty, which will cover fading, bubbling, cracking, peeling, and delaminating. our manufactures also offer a 60 month thermal stress glass breakage warranty. unfortunately, the lifetime warranty does not cover personal damage to the window film.", "both options are available and you can do what works best with your schedule. we prefer the vehicle to be dropped off for the day, but we do have a waiting area for customers who choose to stay for the installation.", "sorry folks, we do not travel to install tint on vehicles. window tinting must be done inside in a controlled environment to prevent dirt, dust, and debris from getting onto the film.", "it will take at least two weeks for the window film to completely dry out. until then, the windows may appear slightly hazy or streaky. leave your vehicle outside in the sunlight to help speed up the drying process. drying time may take a little longer in the colder months.", "since window film insulates glass, it will actually help to clear the glass of fog and frost quicker.", "the dot matrix is made out of a rough ceramic material that is raised from the glass surface. the raised dot matrix pushes the window film away from the smooth glass surface causing air pockets between the glass and matrix.", "nope! all of our films are backed with a no color change warranty.", "yes, we actually recommend having after market film installed over your factory tint. factory tint on trucks, vans, and suvs will do little for heat reduction and uv protection and is basically meant for privacy. formulaone films will reduce the amount of heat in your vehicle and will reject 99% of uv rays.", "our films are made with a scratch resistant coating. however, the film can still be scratched if enough pressure is applied from a seatbelt, ring, keys, etc. scratches and other personal damage is not covered under the lifetime warranty.", "yes – auto window tint can be removed, however, we do recommend that removal of the film be done by a trained professional. improper removal of the rear glass can result in damage to the defrosters."]}
{"question": "how does zipfresh bag work?", "answer": "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "id": "f5fcd45f60a99afad09b01244fbab702", "domain": "altcookinghub.com", "domain_index": 0, "negative": "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "candidates": ["the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "is zipfresh bag food grade safe?", "answer": "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "id": "ddfbbb3fa34877eb827da162242c2d70", "domain": "altcookinghub.com", "domain_index": 0, "negative": "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "candidates": ["yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "how many times can a zipfresh bag be reused?", "answer": "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "id": "c4c064ba7de95c88d06a0450c3ed9425", "domain": "altcookinghub.com", "domain_index": 0, "negative": "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "candidates": ["zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "how much longer can zipfresh bag preserve a produce freshness?", "answer": "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "id": "1b414403867f6464411d994a2d3ba148", "domain": "altcookinghub.com", "domain_index": 0, "negative": "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "candidates": ["the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "is zipfresh bag made of eco-friendly material?", "answer": "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "id": "18c0e5676517df012e822034068572aa", "domain": "altcookinghub.com", "domain_index": 0, "negative": "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "candidates": ["a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "is zipfresh bag microwave-able?", "answer": "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "id": "2ed3e88885ee8bd58761e153567aeeaf", "domain": "altcookinghub.com", "domain_index": 0, "negative": "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "candidates": ["yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "can zipfresh bag be used with liquid?", "answer": "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "id": "741d8674c710e3ed5a1812bd153856c2", "domain": "altcookinghub.com", "domain_index": 0, "negative": "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "candidates": ["yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "can zipfresh be used in the dishwasher?", "answer": "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "id": "e31648c559eef277c2ed6d4195d9e1d0", "domain": "altcookinghub.com", "domain_index": 0, "negative": "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "candidates": ["after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "how does ecofresh bag work?", "answer": "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "id": "7b798a7bbbf25d775197e33d0f996eec", "domain": "altcookinghub.com", "domain_index": 0, "negative": "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "candidates": ["produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "what is the advantage of ecofresh bag compares to other similar produce saver bag?", "answer": "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "id": "8604c9e21974ad42dbc6f5dcb9238496", "domain": "altcookinghub.com", "domain_index": 0, "negative": "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "candidates": ["using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "is ecofresh bag safe for food?", "answer": "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "id": "e173cb2406e53906e572aa9a916b411a", "domain": "altcookinghub.com", "domain_index": 0, "negative": "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "candidates": ["yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "is ecofresh bag reusable?", "answer": "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "id": "c075cc22b0ee7957f3692ed7c7ce363c", "domain": "altcookinghub.com", "domain_index": 0, "negative": "with proper use and care, each ecofresh bag can be used up to 10 times.", "candidates": ["yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "how many times can ecofresh bag be reused?", "answer": "with proper use and care, each ecofresh bag can be used up to 10 times.", "id": "3e2b3f1b06e6b7247a56627aa1b91f6b", "domain": "altcookinghub.com", "domain_index": 0, "negative": "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "candidates": ["with proper use and care, each ecofresh bag can be used up to 10 times.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "how to clean ecofresh bags?", "answer": "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "id": "aa92dcce7900b39b7ff34733ac5b9d61", "domain": "altcookinghub.com", "domain_index": 0, "negative": "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "candidates": ["the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "how does fridgefresh work?", "answer": "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "id": "04607d102e058a6862e5ec41732855bc", "domain": "altcookinghub.com", "domain_index": 0, "negative": "with the proper use and maintenance, fridgefresh can be used up to three years.", "candidates": ["the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "how long would fridgefresh last?", "answer": "with the proper use and maintenance, fridgefresh can be used up to three years.", "id": "5d53dd0645ad47d79fa5ce06ff7838e4", "domain": "altcookinghub.com", "domain_index": 0, "negative": "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "candidates": ["with the proper use and maintenance, fridgefresh can be used up to three years.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "what is fridgefresh's recommended maintenance procedure?", "answer": "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "id": "acc8f762e6434a74c4cbdcbe328bb84c", "domain": "altcookinghub.com", "domain_index": 0, "negative": "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "candidates": ["the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "is fridgefresh safe with food?", "answer": "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "id": "a85e710fad8fb9ccb87dcb0a5a83346c", "domain": "altcookinghub.com", "domain_index": 0, "negative": "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "candidates": ["yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "can fridgefresh be recycled?", "answer": "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "id": "47a4473092f28f66d66d6a7b0a6a3359", "domain": "altcookinghub.com", "domain_index": 0, "negative": "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "candidates": ["yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "can fridgefresh be used outside of refrigerator?", "answer": "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "id": "28d3a9fdf8ab247229e918443641ab88", "domain": "altcookinghub.com", "domain_index": 0, "negative": "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "candidates": ["yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "what is your return policy?", "answer": "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "id": "f78a065aa57090d0f64f8742d8373f3c", "domain": "altcookinghub.com", "domain_index": 0, "negative": "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy.", "candidates": ["our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy."]}
{"question": "will you share my information?", "answer": "your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy.", "id": "97e87f61d4973f241c9336178f35c145", "domain": "altcookinghub.com", "domain_index": 0, "negative": "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "candidates": ["your information will not be shared with or sold to any other organization.see additional detail regarding our privacy-policy.", "the main cause of food spoilage are ethylene gas, ammonia gas, oxygen, hydrogen sulfide, humidity and temperture. a zipfresh bag is composed of 3 unique layers.  the innermost layer is a patented film that slows the process of ripening by adsorping the harmful rotten gas and control humidity.  the second layer is ldpe to improve elastic strength.  the third layer is nylon to handle extreme temperatures and provide complete oxygen shutoff.", "yes! a zipfresh bag is bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda food grade requirement and passes european union's lfgb, reach specifications and eu food container quality test.", "zipfresh bag is made with its body and base as one integrated piece to be sturdy and durable.  with the proper use and care, a zipfresh bag can be reused for at least 10 times.", "the result may vary depending on the environment temperature, moisture level, the original produce condition and the type of produce. based on our studies, typically a zipfresh bag can keep produce fresh three times longer than an ordinary plastic bag.", "a zipfresh bag contains over 30% natural minerals and when disposed, it will decompose quickly and return to the nature quickly.", "yes, a zipfresh can be used in microwave for reheating purpose with a maximum of 1 minute duration. make sure you partially unzip the bag for venting. do not microwave zipfresh bag for foods with high oil or high moisture content.", "yes, the zipfresh bag has an expandable base and is able to stand upright.  when holding liquids in the zipfresh bag, make sure the bag is upright to prevent any spills.", "after regular use (sandwiches, snacks, fruits, veggies, non-food items, etc.), your zipfresh bags can go straight in the dishwasher. however, for prep-meal or food items, it is recommended to rinse the inside of your zipfresh bag with hot water to loosen and wash out any remaining food debris. depending on the food items, additional soaking and/or disinfecting may be needed. note: do not turn your zipfresh bag inside out to reduce the chances of damaging the internal produce-saver film.avoid trapping moisture by drying and/or storing your zipfresh bags with the seals open.", "produce releases ethylene gases during its natural ripening process and these gases accelerates aging. the ecofresh bag adsorps those harmful gases and controls humidity to help extend the life and freshness fruits and vegetables.", "using a patented manufacturing methodology, the natural antimicrobial - freshness powder is evenly distributed into the bag thus performs better than its competitors.  furthermore, an ecofresh bag is much larger than a typical produce plastic bag so it can easily store produce in bulk.", "yes, bpa free, endocrine free, and chemical free. the zipfresh bag has no phthalates, dioxin, pbde, or pcb (major environmental pollutant). zipfresh bag complies with fda standard and passes european union's lfgb and reach specifications.", "yes, each bag is reusable several times. simply rinse, allow to dry, and reuse.", "with proper use and care, each ecofresh bag can be used up to 10 times.", "the bag shall be hand-wash only. simply rinse the bag after use with water and air dry. avoid trapping moisture by drying and storing the bag while it is opened.", "the fridgefresh is way more than just a refrigerator deodorizer.  it contains three types of ceramic pellets that act as antimicrobial, ethylene gas absorption, moisture control, and deodorant.  it helps to extend the food and produce freshness, keep germs away and eliminate odor.", "with the proper use and maintenance, fridgefresh can be used up to three years.", "the fridgefresh shall be reactivated at least every 3 - 4 months, preferably every month for better result.  for best result, remove the ceramic pellets out of the case, spread out evenly in a tray and place them in a well ventilated area or under sunlight for a day.  to clean the case, unscrew the plug on the bottom of the fridgefresh, set the ceramic pellets aside, wipe the case with damp towel, and screw the plug on the bottom of the fridgefresh back.", "yes! bpa free, chemical free and made of natural minerals. the fridgefresh complies with fda standard and passes european union's lfgb, reach specifications.", "yes, at the end of the fridgefresh life cycle, the ceramic pellets can be used as fertilizer to help grow plants and the case can be recycled.", "yes, one fridgefresh can be used in a capacity of 6 cubic feet or less so it can also be used in a pantry, closet, laundry, bathroom cabinet, etc.", "our policy lasts 30 days. if 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. to be eligible for a return, your item must be unused and in the same condition that you received it. it must also be in the original packaging. please refer to the link for full details regarding our refund policy"]}
{"question": "What makes our sanitizer different from other products?", "answer": "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "id": "2ffe445222f85da9b3a300e41e47deab", "domain": "covaguard.ca", "domain_index": 0, "negative": "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "candidates": ["CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence."]}
{"question": "Does CovalonGuard expire?", "answer": "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "id": "1bdea9bfc512e17a02156b6acf3b487e", "domain": "covaguard.ca", "domain_index": 0, "negative": "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "candidates": ["CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence."]}
{"question": "Is CovalonGuard Antimicrobial Hand Sanitizer approved by Health Canada?", "answer": "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "id": "1f72e4d05bd9a5636854b2156110dcd9", "domain": "covaguard.ca", "domain_index": 0, "negative": "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "candidates": ["Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence."]}
{"question": "Will CovalonGuard Antimicrobial Hand Sanitizer dry out my hands?", "answer": "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "id": "6e9f08d32a3ac097825487605937be14", "domain": "covaguard.ca", "domain_index": 0, "negative": "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "candidates": ["No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence."]}
{"question": "When should I use hand sanitizer?", "answer": "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "id": "c3da982760273ba66495b7a1db461a36", "domain": "covaguard.ca", "domain_index": 0, "negative": "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "candidates": ["CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence."]}
{"question": "Does CovalonGuard Antimicrobial Hand Sanitizer have a strong smell?", "answer": "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "id": "9c7460707e7abd9e944d324c2f1663e0", "domain": "covaguard.ca", "domain_index": 0, "negative": "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "candidates": ["No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence."]}
{"question": "Is CovalonGuard Antimicrobial Hand Sanitizer good for my skin?", "answer": "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "id": "6e0d854531084badc4384aac6ab7f2cd", "domain": "covaguard.ca", "domain_index": 0, "negative": "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "candidates": ["Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence."]}
{"question": "Where can I buy CovalonGuard Antimicrobial Hand Sanitizer?", "answer": "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "id": "4e8a47c2ff5468cf0244bf210a77597e", "domain": "covaguard.ca", "domain_index": 0, "negative": "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "candidates": ["You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence."]}
{"question": "Is CovalonGuard Shield Hard Surface Disinfectant Spray safe?", "answer": "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "id": "e2437bbea6eb41d78c779a614cfe829e", "domain": "covaguard.ca", "domain_index": 0, "negative": "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "candidates": ["Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence."]}
{"question": "Does CovalonGuard Shield Hard Surface Disinfectant Spray have parabens?", "answer": "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "id": "01be6f49ff149459d883090c319c441c", "domain": "covaguard.ca", "domain_index": 0, "negative": "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "candidates": ["No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence."]}
{"question": "Is CovalonGuard Shield Hard Surface Disinfectant Spray tested on animals?", "answer": "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "id": "64a49150a99e69d84a5264a740766068", "domain": "covaguard.ca", "domain_index": 0, "negative": "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "candidates": ["No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence."]}
{"question": "Is CovalonGuard Shield Hard Surface Disinfectant Spray gluten-free?", "answer": "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "id": "b893f33d9e900736a0c306b566c65534", "domain": "covaguard.ca", "domain_index": 0, "negative": "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "candidates": ["Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence."]}
{"question": "Is CovalonGuard Shield Hard Surface Disinfectant Spray suitable for children?", "answer": "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "id": "ed12d327d6f9cbd7535967bcd3741a6a", "domain": "covaguard.ca", "domain_index": 0, "negative": "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "candidates": ["Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence."]}
{"question": "Does CovalonGuard Shield Hard Surface Disinfectant Spray have a strong smell?", "answer": "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "id": "0ec825bc944d6888c6e50c76a6786151", "domain": "covaguard.ca", "domain_index": 0, "negative": "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "candidates": ["No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence."]}
{"question": "Who makes CovalonGuard?", "answer": "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "id": "58743a9e80353e7f67debc6c136377ee", "domain": "covaguard.ca", "domain_index": 0, "negative": "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence.", "candidates": ["CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!", "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence."]}
{"question": "What is our mission?", "answer": "Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence.", "id": "535b37db4e06c8ebca5dd7b71e8f476f", "domain": "covaguard.ca", "domain_index": 0, "negative": "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "candidates": ["Covalon Technologies Ltd. has devoted itself to the development of innovative products and technologies in infection prevention and wound care. We are dedicated to the advancement of medical technology, and helping patients face and heal from challenging medical situations with comfort and confidence.", "CovalonGuard products are made from a unique and proprietary antimicrobial technology. The main active ingredient in CovalonGuard’s formula is Benzalkonium Chloride (BAC), which has been proven effective in destroying harmful bacteria in over thirty years of studies.", "CovalonGuard has an expiry date of 2 years after the date of manufacture, but you’re likely to use it up well before that date!", "Yes, CovalonGuard Antimicrobial Hand Sanitizer is approved by Health Canada.", "No! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. In fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, providing protection against harmful bacteria and germs.", "CovalonGuard should be used when soap and water are not available. Hand sanitizer should not be used when hands are visibly dirty – soap and water is always best when that’s the case!", "No, CovalonGuard has little to no smell – we said ‘No’ to harsh artificial fragrances and chemicals!", "Yes! CovalonGuard’s low-alcohol formulation does not dry out your skin the way alcohol-based sanitizers can. \nIn fact, CovalonGuard’s formula contains emollients that repair and improve the surface of your skin, while still being effective in destroying harmful bacteria to provide antiseptic cleansing", "You can buy CovalonGuard Antimicrobial Hand Sanitizer via this website. Click here to shop.", "Yes, you can be assured that CovalonGuard Shield Hard Surface Disinfectant Spray is safe – it is approved by Health Canada, and does not contain parabens or toxic ingredients.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray does not contain any parabens.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray is not tested on animals.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is gluten-free.", "Yes, CovalonGuard Shield Hard Surface Disinfectant Spray is safe for use around children.", "No, CovalonGuard Shield Hard Surface Disinfectant Spray has little to no smell – we said no to harsh artificial fragrances!", "CovalonGuard is proudly developed and manufactured in Canada by Covalon Technologies Ltd. Covalon is well-known in the medical device industry for our vast line of infection prevention technologies and products. Our team of scientists have been developing innovative medical technologies that save lives by preventing infections in wound care, vascular access, and the surgical space around the world (including the United States) for over 20 years!"]}
{"question": "why do i need to register or create my account?", "answer": "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "id": "6ef8a8bb3e45831e212b407fda933f17", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "candidates": ["not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "how do i login or register my account?", "answer": "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "id": "998c2187170178bdcd714539c22640f8", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "candidates": ["if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "how can i add reviews & ratings for a business?", "answer": "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "id": "03e4160d206ba760648c81b9c1c9951c", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "candidates": ["click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "how can i collapse the categories’ list on the right side of map? it partially obstructs my map view on a small sized mobile screen.", "answer": "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "id": "c807c371063b02311ab8be0ecf4af743", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "candidates": ["yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "what’s green business pages and how it’s different than other business directories?", "answer": "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "id": "d0d5652e202da26640ece7db449a1380", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "candidates": ["green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "how do you decide whether a business is organic, vegan or it supports sustainable practices?", "answer": "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "id": "6ea257763fcae430132979d6e33fb83d", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "candidates": ["in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "what if my business is vegan but not sustainable?", "answer": "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "id": "59af75c07c766846466438b23b551650", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "candidates": ["we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "what if only some of my products or services are vegan. can i still list my business in this directory?", "answer": "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "id": "8f7e6f814ddd040dd04d0bd6877a0a95", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "candidates": ["yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "what if my business is organic but not vegan?", "answer": "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "id": "e26a26763d692addfac74acecd53d3f7", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "candidates": ["businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "how can my business get “recommended” banner on listing image?", "answer": "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "id": "4056b26ac60927c7e9b5faccc43aad34", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "candidates": ["“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "my business is already listed on green business pages. how can i claim it?", "answer": "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "id": "a6031488079078b00448049fab91274b", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "candidates": ["your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "i want to add my business listing to this website. how to proceed?", "answer": "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "id": "9b7d927399624b7734b7c071df7eccdf", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "candidates": ["simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "can customers contact business owners directly through listing contact form?", "answer": "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "id": "a16a570f5dc6555ef9c5f3e02568f0eb", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "candidates": ["yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "can i add a new business listing to this website?", "answer": "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "id": "f1991ddca63cd0703755c4c9baaf968e", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "candidates": ["yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "how to add a new business listing for free?", "answer": "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "id": "efffc7c51c8f939f530b419fc9e1a8f6", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "candidates": ["click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "import data from your social page:", "answer": "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "id": "26eaf20779c8c7dfefa5c0d30c371a0e", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "candidates": ["to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "adding your address and location on map:", "answer": "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "id": "a55b14abe1be567a6947924b4c51119d", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "candidates": ["at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "my city does not exist in the list:", "answer": "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "id": "ded354d4624eba79dbe619d85bcaee24", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "candidates": ["click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "my business needs new or additional categories:", "answer": "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "id": "6a38429658aea20d595889b3826b75d8", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there.", "candidates": ["you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there."]}
{"question": "is there a way to add our business logo for displaying it on our listing?", "answer": "yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there.", "id": "ab169828ffd0447367a8770614954b3a", "domain": "greenbusinesspages.in", "domain_index": 0, "negative": "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "candidates": ["yes, this is a premium feature. select a paid package and you will see an image box to upload your business logo there.", "not really. you don’t need to register / sign up with green business pages to search and access its database. you can avail this crucial service as a guest visitor too.\nhowever, signing up an account gives you several additional features like bookmarking a listing, publishing a list of your chosen business listings (as a publicly visible or private collection), a dedicated dashboard with your profile photo, cover picture, an easily accessible collection of all your favourites, all reviews made by you, listings submitted by you, lists, subscriptions and invoices. you can also print and pay your pending invoices from your user dashboard.", "if you’re a new user, you would need to create a user account to access your dashboard. you can click on “sign in” text at top right corner or click “login” menu in the navigation menu-bar.\na small form will open in the window (as shown in image above). if you want to signup with any of your existing social media credentials, click the logo of your social media (given under login via social” and authorize with your password. you can always login to green business pages with the same social media account. otherwise, click “create account” and fill up the form.", "click the word “reviews” near the star rating in the right sidebar to open the review & rating interface. here you can submit your review and rate your experience with the business or read others’ reviews. you can also access this section by clicking the “reviews” tab. tabs are below the sliding images and just below the list of categories. “reviews” tab should be on the right side of tabs like description, photos, map etc.\nif you are on mobile, click on “description” tab and then select “reviews” from the dropdown:\nn.b.: you can add reviews and ratings without even creating an account. but you won’t get an organized collection of those in your personal dashboard, without signing up.", "yes, you can collapse and expand that window on the right of the map by tapping on the compress & expand icons placed at the bottom of category & title window as shown below:\nclick to collapse as shown above.\nclick / tap to expand as shown above.", "green business pages is on a mission to give limelight to only those businesses that sincerely work, produce & deliver to specifically facilitate vegan, organic, chemical-free or sustainable living for consumers. so we do not enlist any business or professional that does not make any extra effort towards this cause.", "in the absence of any reliable source, evidence or public knowledge, we merely trust the claims made by a business. if there is no such expressed claim by the business, we insist them to sign a written declaration in this regard. a potential consumers may also get an idea by going through other customers’ individual reviews and feedback for a business. we also take customers’ feedback and complaints seriously and investigate it on our own.", "we welcome all vegan businesses to our directory irrespective of their sustainability level. we also put a green “100% vegan” sticker & label prominently on such business listings to make them more conspicuous for the vegan community. we believe veganism to be highly sustainable stance though we would also like to encourage them for adopting sustainable practices in packaging, logistics and using chemical-free ingredients to make themselves more acceptable by our wider community.\nwe enlist all vegan businesses that adopts sustainable practice under “sustainably vegan” category in addition to vegan category. sustainably vegan businesses get a wider audience as they are sought after by vegan as well as sustainability loving community.", "yes, if your business explicitly label your vegan products as “vegan” and/or non-vegan products are segregated to make it easier for vegans. additionally, vegan products should make up a significant part of your product portfolio or revenue, we would love to have you in our directory. however, we don’t enlist such businesses in “vegan” category but assign them “vegan friendly” category instead.\nalso, vegan-friendly products and services are more than welcomed to be listed on green business pages. we provide a specially coloured “vegan friendly” badge to all such listings to make them stand out to give more visibility to your business.", "businesses offering organic products are welcome to be listed on green business pages. we also provide a distinct \"organic\" label to all organic & chemical-free businesses. but organic animal products like free-range chicken or eggs, grass-fed beef, ahimsa milk, forest harvested honey or organic meat etc. won’t be listed irrespective of their sustainability arguments.", "“recommended” banner and other custom banners are put up only on paid listings. please get in touch with our sales team to know more about it.", "your business may already be listed on green business pages by our own team or one of our website users. to manage, edit and upgrade that listing, you will first need to claim its ownership.\nto claim your listing, you need to first search your business listing and go to your listing page (after signing in to your account). in the right side-bar, scroll down a little to “is this your business?” section. there you can click on “claim your listing” button and follow further instructions as you proceed.", "simply go to the \"add new business listing\" page from the menu bar and fill your business details in the form and click submit listing button at the bottom.\n(check more details in login & signup section of faqs or get in touch with us).", "yes. green business pages does not believe in accumulating business leads and then re-distributing them to preferred businesses. unlike many other business directories, at green business pages, we believe in total transparency and fair play. hence we have designed our system in such a way that any visitors can communicate to you directly through phone, whatsapp, email, your website or contact form provided on your listing page. we don’t mediate to re-allocate business responses and leads to favour any particular business. at green business pages, everything is as transparent as it can get.", "yes, we welcome addition of free listings to our database for the benefit of green business pages community if that doesn’t already exist in our database. any user can add a business listing, if he / she knows the business well and is sure about its adherence to the sustainability principles. you must also have the required business details for submitting it for our approval.\nbut only the actual business owner or its authorized representative can claim that listing to manage it later on.", "click on “add new business listing” button in the menu bar and you will find a form for submission of listing details. just fill this form and click the “submit listing” button at the end.", "to make it easier, we have provided an import tool at the beginning of the form. in the text box there, you can either insert a url (link) for official facebook or tripadvisor page of the business. then just click the “import details” button. many of the details will get imported into this form. you will need to add the remaining detail. you can also drag images to re-arrange their order.", "at the right end of the address field, you will find a small road-circle geolocation icon. just click on it when you’re at office and it will automatically fill your address and put it on the map. you can pin-point your location on the map by manually dragging the pin, if it’s not accurate.\nif you are inserting your address manually, first select the state and then city from the dropdown. now before filling your complete address, click this button (set address on map):\nnow proceed to fill complete address, pin etc. and drag the pin on map to your exact location.", "click on the city dropdown and add your city name in the text box there. it will be added to our database on your submission.", "you can add multiple categories to your listing in the same box.\nif you want to add a new category that doesn’t yet exist on our website, please get in touch with our team through “contact us” page"]}
{"question": "what is marble and natural stone restoration?", "answer": "restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "id": "b9034b702a1c225b06ea0cb3d31219f8", "domain": "stonecleaning.net", "domain_index": 0, "negative": "granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "candidates": ["restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet.", "top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable."]}
{"question": "my granite countertops aren't shiny anymore. what do i do?", "answer": "granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "id": "2165e2280e615065c8d0c82744453456", "domain": "stonecleaning.net", "domain_index": 0, "negative": "we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "candidates": ["granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet.", "top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable."]}
{"question": "how can i bring back the beautiful shine my natural stone floors had when they were new?", "answer": "we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "id": "301d53df8bfcc5dbd6cc23f8145c21a8", "domain": "stonecleaning.net", "domain_index": 0, "negative": "sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "candidates": ["we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet.", "top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable."]}
{"question": "how do i keep my stone clean?", "answer": "sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "id": "96c7c9dbd395ccf2d239b5cf108c6e89", "domain": "stonecleaning.net", "domain_index": 0, "negative": "clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "candidates": ["sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet.", "top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable."]}
{"question": "what is the best way to clean granite countertops?", "answer": "clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "id": "5a36085c8bcf7ce09fae66d437d04ffe", "domain": "stonecleaning.net", "domain_index": 0, "negative": "high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "candidates": ["clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet.", "top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable."]}
{"question": "do i need to seal all my surfaces - stone, tile, grout and concrete?", "answer": "high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "id": "98e232babf2e9dbbd585c4c220322bc1", "domain": "stonecleaning.net", "domain_index": 0, "negative": "we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "candidates": ["high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet.", "top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable."]}
{"question": "can you fix cracks in marble or other natural stone?", "answer": "we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "id": "edb6b61b859e05143e335c1370630b11", "domain": "stonecleaning.net", "domain_index": 0, "negative": "we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "candidates": ["we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet.", "top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable."]}
{"question": "how much dust will be created during the restoration of my floor?", "answer": "we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "id": "18928984713c58335d133bb9dd13db06", "domain": "stonecleaning.net", "domain_index": 0, "negative": "you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "candidates": ["we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet.", "top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable."]}
{"question": "where can i find information about caring for my stone?", "answer": "you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "id": "006ccf98651c4eee00373b5380e1a834", "domain": "stonecleaning.net", "domain_index": 0, "negative": "we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "candidates": ["you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet.", "top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable."]}
{"question": "what should i do about stains in my stone?", "answer": "we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "id": "5d4455f1a33c0dfef8e7de2915f02cc2", "domain": "stonecleaning.net", "domain_index": 0, "negative": "granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "candidates": ["we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet.", "top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable."]}
{"question": "can i put a hot pan on my granite countertop?", "answer": "granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "id": "d17955915f67c01a48e48a916a896d7a", "domain": "stonecleaning.net", "domain_index": 0, "negative": "besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "candidates": ["granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet.", "top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable."]}
{"question": "what is the advantage of having natural stone?", "answer": "besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "id": "a45c8dc8ca48d8f7fa4a8365144b4b6b", "domain": "stonecleaning.net", "domain_index": 0, "negative": "high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "candidates": ["besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet.", "top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable."]}
{"question": "what kind of sealer to use for natural stone?", "answer": "high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "id": "78351a7d9a0a742b704f8b257e2a1f70", "domain": "stonecleaning.net", "domain_index": 0, "negative": "no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet.", "candidates": ["high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet.", "top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable."]}
{"question": "does cleaning my carpet too often ruin my carpet?", "answer": "no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet.", "id": "95b0b8bc7b492c71603344d9dcbb33e9", "domain": "stonecleaning.net", "domain_index": 0, "negative": "top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable.", "candidates": ["no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet.", "restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable."]}
{"question": "how often should i get my carpets cleaned?", "answer": "top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable.", "id": "3d586ae5ed3ef7e76c4736385961b7cc", "domain": "stonecleaning.net", "domain_index": 0, "negative": "restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "candidates": ["top manufacturers/ brands recommend every 18 months should be a rule of thumb, we at new finish floor care also recommend the same with an added recommendation. due to some carpets getting more traffic and abuse than others and if that is the case in your household you should consider cleaning more often sometimes every 6 months. remember waiting too long creates additional problems especially premature wear and tear and wear is not correctable.", "restoration for stone surfaces means that the stone requires more attention than just cleaning. this can include scratch removal, honing and polishing the surface to meet customers expectations. grout replacement, adhesive and sometimes paint removal that is extreme can be considered restorative. the absolute beauty of natural stone is that it can always be restored to its original look and glory.", "granite gets dull because something is causing the stone to refract light instead of reflect light. the cause of refracting light is due to many contributing factors, soap residue and mineral deposits are the main culprits in most households. the solution to bring back the luster and shine is to have the stone properly cleaned to remove the minerals and soap build up. next is to polish the surface and lastly is to apply a high quality penetrating sealer. we also recommend having a soft water system installed to slow down the process of mineral build up on all hard surfaces.", "we recommend having them professionally cleaned and or restored by a reputable company. i have seen way too many floors compromised by do it yourself homeowners or cleaning companies that just simply do not know what they are doing. in the long run it is cheaper to have it done correctly the first time.", "sweep or vacuum the floor often, dry particulate debris acts like sandpaper and scratches your floor as you walk across it with shoes on. secondly clean the floor with a neutral cleaner made for natural stone. we recommend using a micro fiber type mop for this process.", "clean your granite countertops daily with a product specifically made for granite. spray product on the surface and wipe dry with a microfiber towel, if this does not show improvement you may need to call a professional.", "high quality penetrating sealers always help the stone to maintain its beauty by simply not allowing the stone to be as absorbent. this helps the stone to be cleaned and maintained by the homeowner thus giving the stone a high quality look and longevity with fewer visits from a professional. long term advantages are that it keeps moisture out that eventually cause cracks and fissures in the stone. for grout and cement the idea is the same with even more reason to apply a quality sealer due to those products being highly absorbent.", "we can fix cracks and holes in marble and natural stone. we use products to match and suit whatever stone we are working on to blend the natural look already existing.", "we use a zero dust method in your home. no need to worry about extra clean up or breathing unwanted dust in your home while we work.", "you can always contact us directly and we can lead you in the right direction for solutions and methods. we always educate our customers on how to maintain their countertops and floors the correct and safe way.", "we always ask that you first use a neutral cleaner made for natural stone, if that does not work you can always try 3% over the counter hydrogen peroxide on the stain and let it dwell for 12 hours and covering the stain with plastic, remove plastic after 12 hours and wipe stain to see what the results are. if needed you can repeat the same procedure several times.", "granite can endure extreme heat but i would never recommend putting a hot pan on counters. too many other variables that can lead to a heat induced stain that would be hard to remove or even impossible at times.", "besides the beauty of natural stone i would have to say that if you maintain it properly and have it professionally worked on periodically, that you will have a surface that will last a lifetime and can look as good as the day it was installed 20/30 yrs ago or longer.", "high quality penetrating sealers. they will give water and oil repellency while allowing the stone to breathe naturally, they also will not change the look or texture thus leaving the original look of the stone.", "no, not if it is done properly. truckmount steam cleaning is the recommended and preferred method of cleaning by all the experts and carpet manufacturers. with that said you need to hire a company that is experienced and educated on the proper ways of running the equipment, knowledge of the chemistry needed to clean without jeopardizing the warranty or performance of the carpet."]}
{"question": "what is toefl", "answer": "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "id": "99cef891ff0206fecd804d08724bc85b", "domain": "toefltrainers.com", "domain_index": 0, "negative": "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "candidates": ["toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "what is toefl ibt and itp", "answer": "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "id": "f16345fb37733fe8344354ea741c5eda", "domain": "toefltrainers.com", "domain_index": 0, "negative": "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "candidates": ["the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "can i retake the toefl test", "answer": "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "id": "8518d27e08a5a7adf75ddb056a772253", "domain": "toefltrainers.com", "domain_index": 0, "negative": "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "candidates": ["yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "what are the toefl scores", "answer": "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "id": "38356ad95723580073ec9a72c00c2be6", "domain": "toefltrainers.com", "domain_index": 0, "negative": "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "candidates": ["the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "why is ets toefl also referred to as toefl ets", "answer": "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "id": "ea8125ff48ac04b5421a2fc94b48e97b", "domain": "toefltrainers.com", "domain_index": 0, "negative": "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", "candidates": ["the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "how can i improve my toefl reading practice", "answer": "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", "id": "e1d436c51e30a82b77f77b80015a2636", "domain": "toefltrainers.com", "domain_index": 0, "negative": ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "candidates": ["the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "where can i find a toefl practice test", "answer": ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "id": "067a8b33c11def4edd41f45c2ab025f1", "domain": "toefltrainers.com", "domain_index": 0, "negative": "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "candidates": [". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "how soon should i start studying for the toefl exam", "answer": "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "id": "295f8736c2d266d7b91642ee44aa7381", "domain": "toefltrainers.com", "domain_index": 0, "negative": "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "candidates": ["the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "how many years is the toefl test score valid after i take it", "answer": "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "id": "08496bf642e0e8611694373a6b197280", "domain": "toefltrainers.com", "domain_index": 0, "negative": "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "candidates": ["your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "o que é o toefl", "answer": "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "id": "0fdc068157d8a65ea24978f71632ae3a", "domain": "toefltrainers.com", "domain_index": 0, "negative": "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "candidates": ["toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "o que é toefl ibt e toefl itp", "answer": "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "id": "12a92dada0f136addd5dd47bae0cf4ae", "domain": "toefltrainers.com", "domain_index": 0, "negative": "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "candidates": ["o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "posso refazer o toefl test", "answer": "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "id": "2588cb9dbfc15ff72f2d5774bce7fd2b", "domain": "toefltrainers.com", "domain_index": 0, "negative": "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "candidates": ["sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "quais são as pontuações no toefl", "answer": "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "id": "b967f083c47b46b880d2870b078da5ec", "domain": "toefltrainers.com", "domain_index": 0, "negative": "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "candidates": ["o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "por que o ets toefl também é conhecido como toefl ets", "answer": "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "id": "be85117cf6b5354a0f5229dbe1315dd3", "domain": "toefltrainers.com", "domain_index": 0, "negative": "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "candidates": ["o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "como posso melhorar minha prática de leitura para otoefl", "answer": "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "id": "8c6878c9674dce8263403ceb27ca2b34", "domain": "toefltrainers.com", "domain_index": 0, "negative": "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "candidates": ["a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "onde posso encontrar simulados para o toefl", "answer": "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "id": "a9b9914bdf684d20f92ad02a168dbd7f", "domain": "toefltrainers.com", "domain_index": 0, "negative": "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "candidates": ["parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "com que antecedência devo começar a estudar para a prova toefl", "answer": "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "id": "84753938e0db8c8c43f16d01bfe1e058", "domain": "toefltrainers.com", "domain_index": 0, "negative": "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo.", "candidates": ["quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo."]}
{"question": "por quanto tempo a pontuação no teste toefl é válida após tê-lo feito?", "answer": "sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo.", "id": "9ab887c644f5e4522dd0becb9ef08211", "domain": "toefltrainers.com", "domain_index": 0, "negative": "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "candidates": ["sua pontuação no teste é válida por 2 anos após a sua realização; portanto, recomendamos que você se prepare com antecedência e faça o teste o mais rápido possível. dessa forma, você não será pressionado a fazê-lo em um curto espaço de tempo.", "toefl is an acronym for test of english as a foreign language, which is the official name of the test. if you are an international student pursuing an education in an english-speaking country, then you may need to take the test in order to apply to a university or college.", "the toefl ibt test is the toefl test taken over the internet at testing centers around the world. the other form of test is the paper test (itp), which is offered at places where the internet is not available.", "yes. prior to the recent changes you had to wait 12 days to retake the test. now, the wait is only 3 days. this change was made to provide students with more opportunities to take the test in the event they need to meet urgent deadlines. remember, you can still take the toefl as many times as you like.", "the toefl consists of 4 sections: reading, listening, speaking and writing. the scores range from 0 to 30 for each section. for a total score of 0-120.", "the toefl was created and is administered by the educational testing service (ets). founded as a non-profit organization 72 years ago, ets develops, administers and scores more than 50 million tests each year in more than 180 countries, at over 9000 locations.", "the best way to improve your toefl reading practice is by taking the toefl trainers preparation course. this will get you ready for the types of questions that will be asked on the test. it will also expand your vocabulary and improve important reading skills.", ". as part of the toefl trainers preparation course you will be given practice tests that focus on reading, listening, speaking and writing, the four skills you must master to achieve your desired toefl score.", "the sooner you start the better your chances are of scoring higher on the test. we recommend you enroll in toefl trainers preparation course at least 4 months prior to taking the test.", "your test score is valid for 2 years after you take it, so we encourage you to prepare yourself in advance and take the test as soon as possible. that way, you won’t be pressured to take it at the last minute.", "toefl, nome oficial do teste, é um acrônimo em inglês para teste de inglês como língua estrangeira. se você é um estudante internacional, procurando uma educação num país de língua inglesa, então você precisará fazer o teste para ingressar em uma universidade.", "o teste toefl ibt é o teste toefl realizado na internet em centros de testes em todo o mundo. a outra forma de teste é o teste em papel (itp), oferecido em locais onde a internet não está disponível.", "sim. antes das alterações recentes, você precisava esperar 12 dias para refazer o teste. agora, a espera é de apenas 3 dias. essa alteração foi feita para oferecer aos alunos mais oportunidades de fazer o teste, caso precisem cumprir prazos urgentes. lembre-se, você pode fazer o toefl quantas vezes quiser.", "o toefl consiste em 4 seções: leitura, audição, fala e escrita. as pontuações variam de 0 a 30 em cada seção. a pontuação total e de 0 - 120.", "o toefl foi criado e é administrado pelo educational testing service (ets). fundada como uma organização sem fins lucrativos, há 72 anos, a ets desenvolve, administra e realiza mais de 50 milhões de testes a cada ano em mais de 180 países, em mais de 9000 locais.", "a melhor maneira de melhorar sua prática de leitura no toefl é fazendo o curso preparatório do toefl trainers. isso o deixará pronto para os tipos de perguntas que serão feitas no teste. você também expandirá seu vocabulário e melhorará habilidades importantes de leitura.", "parte do curso preparatório do toefl trainers dedica-se a simulados. você fará testes práticos focados na leitura, escuta, fala e escrita, que são as quatro habilidades que você deve dominar para atingir a pontuação desejada no toefl.", "quanto mais cedo você começar, maiores serão suas chances de obter uma maior pontuação. recomendamos que você se inscreva no curso preparatório do toefl trainers pelo menos 4 meses antes de fazer o teste."]}
{"question": "do i have to bring my equipment to you for calibration?", "answer": "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "id": "37cc85032241e71795a0a84ba2e47ed1", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "candidates": ["no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "how secure is your courier service?", "answer": "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "id": "2618835f903e7fa5ddc102e2602dec45", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "candidates": ["over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "how is my equipment protected?", "answer": "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "id": "e7744f1e2e3b8edf758cdaa59cca2b4c", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "candidates": ["in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "am i able to choose when the storm case is delivered / picked up?", "answer": "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "id": "28fced94eaa662f4c2f60009cf129571", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "candidates": ["yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "what happens if my equipment goes missing, how do i claim?", "answer": "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "id": "cece7ffa2aa31527568fea5122ff3268", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "candidates": ["in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "do i need to calibrate my equipment on a regular basis?", "answer": "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "id": "bf0b1d43c07572ff494367ab731341df", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "candidates": ["it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "will the use of a filter on my lens effect the calibration process?", "answer": "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "id": "3b9a05fa3453fd3b07dfa4388f71e0f1", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "candidates": ["depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "do i receive any documentation to support the calibration service?", "answer": "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "id": "99d6999cb4f275d4f5e42ee537f26ad6", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "candidates": ["yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "how long does the calibration service take?", "answer": "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "id": "3209b352e7e0167124a4fe734a2c095a", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "candidates": ["this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "i have more than one camera body, should i have my lenses calibrated to both all of my bodies?", "answer": "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "id": "10cf0c68e8d0ff102c76cea33006b8fa", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "candidates": ["yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "is the calibration service only available for canon and nikon dslr bodies?", "answer": "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "id": "6572ac0db0075d2eb240f430c90d6222", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "candidates": ["currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "is it possible to calibrate any lens to my camera body?", "answer": "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "id": "f9ca4e37295602c14358202d36193abb", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "please refer to the canon / nikon and sigma calibration pages for costs.", "candidates": ["yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "how much does it cost to have my equipment calibrated?", "answer": "please refer to the canon / nikon and sigma calibration pages for costs.", "id": "eb541bc2fe1114e66ef4767b28c97b15", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "candidates": ["please refer to the canon / nikon and sigma calibration pages for costs.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "apart from calibration what else can you do to improve the performance of my camera equipment", "answer": "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "id": "2e930762497f647ad059ff09e05ac7bd", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "candidates": ["we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "is it necessary to calibrate mirrorless cameras?", "answer": "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "id": "b739ad4092c5e68dfa5a28c44a6b0ce8", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "candidates": ["i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "why does the test image in the post calibration results not look sharp?", "answer": "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "id": "b75012cb8af0a224ef739de84277666b", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "candidates": ["this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "can dual pixels on the 5d mk iv help?", "answer": "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "id": "12cb34a6d79b7bd2c79a8c7325a8ee96", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "candidates": ["i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "can i calibrate my canon mirrorless r or do i need to calibrate my r series lenses ?", "answer": "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "id": "046157769ac282cffcafba7a356ad454", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "candidates": ["as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "which models in the canon allow for calibration at both ends of the zoom?", "answer": "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "id": "739ff9eaafcd731f1ea4fe93f8b29611", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "candidates": ["all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "which canon models do not allow for calibration of lenses?", "answer": "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "id": "406cbaac1a98a93f6ef7adebb09e30e1", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "candidates": ["the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "i have a canon eos 50d, what are my calibration options?", "answer": "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "id": "68ecf1613f5fe9e105d1bf677f82f750", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "candidates": ["if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "can i calibrate for interim focal lengths with my canon dslr?", "answer": "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "id": "e67ce43631ebe6914fc83fd23b185a70", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "candidates": ["it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "i have heard that certain canon models allow for linear calibration. is that correct?", "answer": "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "id": "8efd61d311cc769cd973ed93fff632c6", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "candidates": ["i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "which is the best method, sigma doc or canon linear calibration?", "answer": "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "id": "dcba4d79e0b320ba3bb781299473b74d", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "candidates": ["if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "if i calibrate a lens to canon body and then add another example of the same lens what happens?", "answer": "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "id": "39bf232900004cd05bd12abab8a7df04", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "candidates": ["a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "will updating the firmware on my canon eos dslr body clear the list of previously calibrated lenses?", "answer": "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "id": "d866bd4f57fe409ff8480b651cb53a6f", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "yes, a copy of your calibration reports are kept on our servers.", "candidates": ["no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "do you keep a copy of my calibration results?", "answer": "yes, a copy of your calibration reports are kept on our servers.", "id": "282d3853bdb70c09eecac84b94f2d439", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "candidates": ["yes, a copy of your calibration reports are kept on our servers.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "do i have to add lens serial numbers to the lenses in the af micro adjustment menu once i have calibrated them?", "answer": "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "id": "ba28fddeed6920df20bb01a98dd030dd", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "candidates": ["this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "why isn't my converter showing in the micro adjustment menu ?", "answer": "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "id": "31846499e9b3034729147b46be736d7c", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "candidates": ["q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "i have heard that nikon have introduced a self calibration mode on the new nikon d500 and d5, how effective is this?", "answer": "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "id": "8c94e4bd553014d3f5c200448effcba6", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "candidates": ["anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "does the calibration process work equally well for nikon as it does canon?", "answer": "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "id": "bc7aac9351f018eaae121e0bb003c7e7", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "candidates": ["unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "is there a work around regarding nikon’s inability to add two focal lengths to the af fine menu?", "answer": "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "id": "f57c2258a8afdd5d8d2af857d14d2d95", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "this function is being rolled out on their latest models as in d780 and d6", "candidates": ["yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "will nikon add the functionality to calibrate at both ends of the zoom?", "answer": "this function is being rolled out on their latest models as in d780 and d6", "id": "1c39d9472009c38c813a1fbb4cf82f65", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "candidates": ["this function is being rolled out on their latest models as in d780 and d6", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "additional functionality is mainly software based will this be available as a firmware update to earlier models?", "answer": "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "id": "964de7d4fe104286162b7ca8e1ec65e4", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "candidates": ["this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "how will i know that my lenses have been calibrated to my nikon body?", "answer": "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "id": "b6a0307cb0c4cd9328ee27c6cb20df24", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "candidates": ["when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "is a converter classed as a separate  lens when calibrated to a nikon camera body?", "answer": "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "id": "49489cfd459d15028fea843e799b0739", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "candidates": ["yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "what nikon lenses are the most inconsistent as in often needing calibration?", "answer": "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "id": "d746d5f68093d9964079796c65625419", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "candidates": ["over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "is it necessary to calibrate lenses to my new nikon z6 / z7 as this is a mirrorless mode?", "answer": "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "id": "99755d273d107254fedccdca87244425", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "candidates": ["both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "the use of the sigma doc", "answer": "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "id": "20b21af5642a7c7870f5f4d872846b02", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "candidates": ["i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "can i calibrate by sigma myself using the doc?", "answer": "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "id": "e215abec06e8ae7491a6fb7f78aa94b1", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "candidates": ["yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "does calibrating a simga prime lens cost the same as a zoom?", "answer": "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "id": "a55b7b27df39c2deeb4bed6f7ce6c980", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "candidates": ["q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "would you recommend getting my sigma 1.4 x converter for my 150 - 600 mm f5-6.3 contemporary / sport calibrated with the lens?", "answer": "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "id": "17793f8e4dd2b3245e9a3e806c07acc8", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "candidates": ["we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "if you calibrate my sigma lens using the sigma dock can the lens then be used on another body other than the one it was originally calibrated for?", "answer": "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "id": "3f4870ce9b7b1463df2964927a11afc5", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "candidates": ["in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "why do you charge more for a converter calibration than an additional lens and wise is it not included in a package?", "answer": "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "id": "bb9c9f9d65fbc2c38cd21eaedbac6d43", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "candidates": ["converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "is it worth getting my converters calibrated?", "answer": "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "id": "8fa1d03a46a2fb946a3882f7a5b30732", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "candidates": ["q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "how long does it take to clean a sensor?", "answer": "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "id": "b779e19a0e11b98d2651283563cb212f", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "candidates": ["generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "anything i need to do before bringing my camera in for a sensor clean?", "answer": "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "id": "986aa0a7d6f0ad3ec57d3360b3881ef3", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "candidates": ["there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "which converters are generally worse 1,4 x , 1.7 x or 2 x for creating back focussing errors?", "answer": "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "id": "8189e615fecc73679e9405ae0281311f", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "candidates": ["we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "how will i know the sensor is clean?", "answer": "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "id": "3c38db46e19d88a56c846a8d1c6839d6", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "candidates": ["all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "do you provide a guarantee that my sensor will not get dirty again?", "answer": "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "id": "5b5cc806fb6ac9957e201bd6c0e3c19c", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "candidates": ["we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "what does your sensor cleaning service entail and how does it differ from your competitors?", "answer": "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "id": "2e979700473cdfd2a7b142bf2bc25b99", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "candidates": ["the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "i have seen evidence of oil / grease on my images. can this can be eradicated by cleaning my sensor?", "answer": "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "id": "cef308217af2dbaa2ee76b9b6a7a0347", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "candidates": ["although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "if i do have problems with oil and grease and the problems reoccur on a regular occasion is there anything that can be done?", "answer": "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "id": "210aed3c6000e7d145363ed663318e8c", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "candidates": ["this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "do you sell the sensor cleaning tools you use so that i can clean my sensor in the future and do you provide instruction on how to perform this", "answer": "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "id": "aa122d16a19879ed9fd16fd1e491331e", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "candidates": ["yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "are mirrorless cameras more susceptible to dust and dirt on the sensor?", "answer": "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "id": "40f9d2f45e956cdb1e6a389b203fb51e", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera.", "candidates": ["in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera."]}
{"question": "in my attempts to clean my camera’s sensor myself i have managed to damage / scratch the sensor, will this show in my images?", "answer": "unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera.", "id": "aa073977e8a869d4ac6dcda56fe73c44", "domain": "cameracal.co.uk", "domain_index": 0, "negative": "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "candidates": ["unless your camera is a full frame model and you are shooting at smaller apertures (f16, f22 etc) it is unlikely these scratches willshow in any images. the marks will however greatly affect the resale value of your camera.", "no, we offer a nationwide courier service. it is fully insured, with our own gps tracking. we use storm cases to transport your equipment in which are padlocked. combination to padlocks are given to only you.we appreciate this is not a cheap option as it involves 4 separate consignments but we do believe we have the most secure courier service in the uk.read a more detail explanation of our courier service", "over the years we have honed our courier service offering to marry convenience and security. all consignments are fully insured through our own insurance. all consignments are gps tracked by ourselves not the courierall calibration consignments are packed in storm casesall calibration consignments are padlocked with combinations only revealed to customer.we know of no other company that goes to these lengths to ensure security of your equipment.", "in addition to the protection offered by the virtually indestructible storm case, there is a soft-shell case contained inside, this inner shell along with compartments that can be configured to best accommodate your equipment. in additional we also provide bubble wrap so that your equipment so can be wrapped for additional protection.", "yes, our dpd partners are able to offer a range of time slots (in 1 hour increments),", "in over three years of having offered this service we have yet to have lost a consignment, in the event of a case going missing / having been misdirected, we are able to track the case by way of our gps tracking facility, this is independent of any internal tracking offered by the couriers. in the event that we are unable to retrieve the case a claim will be made against our insurers for the equipment (please note it can take up to 28 days for a claim to be settled / equipment replaced).", "it is not necessary to recalibrate your equipment unless your camera / lens receives a mild impact damage but is still usable", "depending on the filter brand and thickness of glass used, this can indeed affect the calibration process but the process itself will compensate for the thickness of glass of the filter accordingly. unless otherwise requested we would always calibrate with the filter attached (note if we have concerns with regards to the filter or experience problems, we will always contact the customer prior to calibration). consequently once calibrated with the filter in place we would not recommend removal as this could affect the performance of the lens). the use of a filter can however affect the overall sharpness of your images. as such you should always use the best quality filter available, lower graded filters will noticeably affect your images. as such we are happy to recommend a suitable replacement. i", "yes, in addition to the detailed pdf reports provided by reikan’s focal software, we also provide a simplified pdf front sheet. these are considerably easier to understand with all the relevant information such as calibration values, lens optimisation results (if applicable) and any advisories notes.  we also provide post calibration images of the calibration target. this information is compressed / zipped and sent via our preferred internet delivery service wetransfer.", "this greatly depends on your location and the delivery service option chosen. if local the average service time is 48 hours. further afield the average service time would be 72 hours. for extremely urgent servicing please contact us on 01798306599", "yes it is advisable to have your lenses calibrated separately to each body, often two or more camera bodies will perform differently with the same lens.", "currently we are only able to offer a calibration service for mid to top end canon and nikon dslr bodies. please refer to the canon and nikon calibration pages for a full list of compatible models.", "yes, we are able to calibrate non canon or nikon lenses, these include third party lenses such as sigma, tamron, tokina etc.sigma lenses benefit from a further calibration capability by means of a dedicated dock, please refer to the sigma calibration page for more information.", "please refer to the canon / nikon and sigma calibration pages for costs.", "we are able to run specific tests to determine the best aperture to use with your calibrated lenses. rarely do lenses perform at their best wide open and this is particularly applicable to zoom lenses. our lens optimisation test determines the best aperture to shoot out and is specific to the camera / pixel count and calculated calibration value. a worthwhile add on in our  view.    in addition, we are also able to advise on how best to configure your camera’s various settings (including auto focus) according to your chosen genre be it wildlife, sport, portrait, landscape etc.", "i have a mirrorless camera do you offer a calibration service / is it necessary to calibrate my lenses to my mirrorless sony camera?a, at present we do not offer a calibration service using our preferred calibration solution (reikan’s focal). this is something we are working with reikan to provide.with the exception of specific olympus and sony mirrorless models, most mirrorless cameras do not provide the facility in camera to calibrate lenses. in most cases it is not actually necessary to calibrate a lens to a mirorrless body as the focusing system used in these cameras do not suffer from the same problems as can sometimes be found in a mirrored dslr as in displacement of the camera’s internal af sensor. autofocus is performed directly from the capture sensor with mirrorless models and as such is not prone to the problems as described. if you are experiencing problems with front or back focus errors with your mirrorless camera / lenses this is due to possible lens optic misalignment and as such said lens should be returned to the manufacturer.", "this is due to the fact that all calibration tests are undertaken at the widest aperture. often lenses do not perform at their best wide open and normally have to be stopped down in order to ensure the best results. we would always suggest undertaking a lens optimisation test whilst we have your equipment for calibration as this test will determine the best aperture / sweet spot to ensure maximise quality.", "i understand canon have introduced something called dual pixels on the 5d mk iv and this can help with focusing problems in the post production stage?the use of dual pixels was first introduced with the canon 80d, it was only with the 5d mk iv that canon have show-cased what looks to be a very interesting concept in helping with focusing issues.the dual pixel capability when coupled with the latest version of dpp allows for variants in focussing to be applied in post production. at present this adjustment is only equivalent to + or -2 in micro adjustment values. it is expected that canon will expand this with new models as the technology is improved. in the meantime developments are being made to use this new technology to enhance the calibration process as used by our own methods. reikan are expected to launch an enhanced version of their calibration software which will use this dual pixel technology to bring even greater accuracy to their results. in tests reikan’s software is able to return a micro adjustment value which is within 1 value of that of canon’s own dpp solution.", "as with most mirrorless models, there is no need to calibrate your lenses to the camera body as with mirrored dslr’s. this is due to the fact that the af is achieved directly off the camera’s sensor and not a separate af sensor and thus not susceptible to af displacement problems. in general, the new r series lenses tend also to be much more consistent. we are however able to run lens optimisation tests on your r series lenses to ascertain the best aperture to use", "all canon’s latest middle to high end models allow for calibration at both ends of the zoom. this facility was first introduced with the eos 1dx and 5d mk3. earlier models such as the original 5d, 5d mk2 and 7d only allow for either one end or other as opposed to both ends. (note by default, we calibrate at both ends independently and provide both calibration values and advise how this can be changed).", "the models that do not allow for calibration are now discontinued but these include the eos 50d and eos 77d.", "if you are using a sigma lens such as the 150-600mm f5-6.3 contemporary or  sport we are able to calibrate the lens to our studio calibrated 7dmk2 and then “tweak” the settings to your camera body. can take quite a long time but the result have been very good.", "it is possible to calibrate manually for interim focal lengths but there is no way for these values to be entered into the camera’s af micro adjustment menu, see below for further details.", "i have heard that certain canon models allow for linear calibration as in they are able to calculate for interim focal lengths with a zoom as in with a ef 100-400mm usm 200mm and 300mm settings, is that correct?yes this is correct, middle to high end models (7d mk 2, 5d mkiv, 1dx mk2 /3 are able to calculate the interim calibration values using a linear method. these interim calculated values can only be viewed on playback in camera if the original image was taken in ai-servo mode. (calculated interim values can also be viewed in canon’s dpp software but again only if the original image was taken in ai-servo af)", "if i have a sigma or tamron lens than can be calibrated for interim focal lengths using their dock (sigma) or tap-in console (tamron) and i am using one of the models as described above which would be more accurate, calibrating for each focal length using the dock or using canon’s linear method? from our own exhaustive tests we have found calibrating for different focal lengths using the sigma dock / tamron tap in console does result in more accurate results than canon linear calculation as this is more a “guesstimate” than a proper calculation. for more information / comparison, (blog- canon inrerim calibration) note manual calibrations for the sigma / tamron are calculated using reikan’s focal pro software.", "a middle to high end canon dslr’s (7d mk2, 5d mk iv, 1dx models) have the ability for the user to add a serial number for the calibrated lens. this was if another version of the same lens is added to the body at the same time it will ignore the calibration values of the previously calibrated lens. note the latest versions of canon eos bodies / lenses when used together will add the lens serial number automatically.", "no updating the camera’s firmware will not clear any previous calibrated lenses. however, you are updating the firmware on a 1dx series camera it would be advisable to back up all the camera settings to a storage card before updating the camera’s firmware. should you experience any problems all the camera’s settings can be restored.", "yes, a copy of your calibration reports are kept on our servers.", "this is dependant on the model of your camera body, models from the 7d mk2 & 5d mk 3 will read the serial number of the lens attached and add the serial number automatically. earlier models have the ability to add these manually.", "q. i have a canon 7d mk2 with a 70-200mm / 100-400mm and 1.4 x attached attached that you calibrated. when i attach the converter and check the af micro adjustment menu it does not show the converter is attached in the lens infoa. this is because the font size used in the 7d mk’s menu is too large to display the full lens mounted to the cameras in 70-200mm f2.8 + 1.4x or 100-400mm f4.5-5.6 l + 1.4x. please rest assured the camera does recognise the converter in use", "anything that helps bring attention and offers a solution to the problems associated with front and back focus is a benefit and for use in the field it is a welcome feature. unfortunately the system is more of a working progress with improvements in the accuracy expected in later models. in tests we have found that the self calibration does not always yield consistent results and has to be performed a number of times. in our tests we found both the d500 and d5 returned calibration values that were very different from that using our own methods.", "unfortunately nikon only allow for calibration of zoom lenses at either one end or another as opposed to modern canon models which allows for calibration at both ends of the zoom range independently. please refer to the canon and nikon calibration pages. in addition, sigma lenses allow for calibration at different focal lengths throughout a zoom range, again please refer to the sigma page here.", "yes and this is where we at cameracal are a little different as in we have devised a work around this problem. this is as follows:we calibrate and provide test results for both ends of the zoom. for example if we are calibrating an af-s 24-70 mm f2.8, we will calibrate for both the 24 mm and 70 mm ends. (we can if requested calibrate for any interim focal lengths, although there may be an additional charge depending on how many are required).2. we will then in accordingly to the clients preference set the focal length preference as in 24 mm or 70 mm  in the cameras’ af fine tune menu.3. we then program one of the fnct (function) buttons on either the back or front of the camera (depending on the camera model) to display the af fine tune menu once depressed.(we effectively add the af -fine tune to the camera’s my menu facility as the first option).4. this allows the user  to quickly access the af fine tune facility and to change from one focal length setting to another.whereas this is not ideal, it does at least allow a user to bypass nikon’s lack of ability of not being able to calibrate for both ends of the zoom.", "this function is being rolled out on their latest models as in d780 and d6", "this is highly unlikely and is intended for future models only (we have had unofficial confirmation of this from nikon uk).", "when we calibrate your lenses to your camera body each lens is given a specific number as in 1, 2 etc. these numbers are listed in the list saved values which is found in the af fine tune menu. we also also document these number on the calibration front sheet as part of your calibration documentation.", "yes, converters are listed as separate lens in the af fine tune menu once calibrated.", "over the last 3 years we have have constructed a database of each manufacturers lenses as in the most consistent / inconsistent, the entire list will be published in a future blog post. sufficient to say though nikon’s most inconsistent lenses include the following;nikon af-s 14-24 mm f2.8        2. nikon af-s 24-70 mm f2.8        3. nikon af-s  70-200 mm f2.8 g vr        4. nikon af-s 105 mm f2.8 if-ed (edited)         5. nikon 85 mm f1.8", "both the z6 and z7 models use a similar af system to their mirrored dslr counter parts, as such in order to ensure your lenses are perfectly matched it would be advisable to calibrate your lens to your body. calibrated values are added to the camera’s af fine tune menu and assigned lens numbers.", "i have a sigma lens which can be calibrated with the use of a doc. do you offer this facility and if so, is this more expensive and what are the benefits to the use of the dock?yes, we do offer a calibration facility using the sigma dock, this allows for calibration of multiple focal lengths within a lens range. one of the most  popular sigma lenses we calibrate using the dock is the 150-600mm, using the dock we are able to calibrate for the following focal lengths 150mm, 250mm, 400mm and 600mm.  in comparison, we are only able to calibrate for two focal lengths (150mm and 600mm) with certain canon models and only one with nikon. in addition, using the sigma dock we are also able to check and undertake any necessary lens firmware updates (this can, depending on the firmware version  increase focussing speed by up to 60%). we are also able to “tweak” the performance of the lens further in terms of focus speed and performance of the optical stabilizer. this service is more expensive, being priced at £139-00 per lens  and is priced accordingly as we perform multiple calibrations and spend additional time tweaking the lens accordingly.one with nikon.", "yes, it is possible to calibrate your sigma lens yourself, however please not that there are many factors to consider, these include:-: the need to use a suitable test target for the calibration process.: the target needs to be illuminated correctly and evenly, changing lighting  conditions especially if used outdoors can dramiticaly affect the accuracy of  the results.: sufficient space and distance, for calibrating focal lenses of 600mm a required in line of sight distance of 16m is required.: calibrated results need to be converted to sigma’s proprietary values before being added to the lens. this is necessary as sigma do not use the same values as canon and nikon and thus need to be converted.: caution must be taken when writing these values to the lens via the dock,  interruption of the writing sequence can result in damage to the lens which is not  covered by sigma’s warranty. read blog on sigma firmware updating", "q. i own a sigma prime lens which is also compatible with the sigma dock, does the      same cost apply?a. no we offer a different pricing category for sigma prime lenses. this is priced at      £99-00 per lens, in addition to a standard calibration using our focal calibration         solution. we also check and perform any necessary lens firmware updates    price is simply a single body and single lens which can be booked here", "we would normally recommend calibrating any converter if it is to be used with a lens however we have previously had issues with calibrating converters with this lens, this is mainly due to contrast / lighting issues. having spent considerably time attempting to calibrate 1.4 x converts with this lens (and introducing additional measures to overcome these problems as in additional lighting, smaller calibration target etc) we feel that is is not possible to provide accurate results. using this converter requires such good lighting conditions outdoors and a “solid” technique that is often counter productive in terms of its use.", "in theory yes, however due to inconsistencies in terms of in-camera af sensor displacement between different camera bodies it is possible that the results will not be the same if used on another body. when choosing the calibrate using the sigma dock option please take into consideration this is only to be used with one specific camera in order to ensure the best possible results as in a perfect matched result, this is often as unique as a finger print.", "converters tend to take considerably longer to calibrate due to various issues including additional lighting, distance and targeting requirements. we also tend to bracket calibration results and compare these manually (longer tele lenses) and as such these are more labour intensive, often taking 2-3 longer than a normal lens.", "q. i have converters that i used with my tele / zoom lenses, is it worth getting these calibrated? a. yes it would be worth getting your converters calibrated with your lenses, converters in general tend to increase the possibility of any front / back focus errors occurring, this is particularly applicable with long tele lenses.", "generally speaking on average it takes about 20 minutes. this obviously depends on how dirty the sensor is and what contaminants are present.when booking a sensor clean the appointment slot does take into account how long an average sensor clean takes.", "there are two important things to ensure. please ensure you battery is in the camera and fully charged.secondly that you have not tried to clean the sensor yourself. if you have please ensure that you inform us when making the booking. we may ask for test images before agreeing to clean the sensor.", "we generally see more problems with 2 x converters as opposed to 1.4 x and 1.7 x (nikon converters). as previously mentioned if a 2 x converter is used with a long tele lens it is more likely that front / back focus errors will be seen, especially if they are used wide open as this is where any problems will be more noticeable.this applies equally to canon and nikon.", "all our sensor cleans start and finish with a test shot that shows contaminants on the sensor. this, combined with a detailed report will demonstrate the process and detail. we have no doubt that our sensor cleaning process in a market leader including the likes of canon and nikon.", "we cannot guarantee that your camera’s sensor will not need cleaning at a later stage or become re-contaminated, this is due to many factors beyond our control as in the conditions the camera is used how your camera is used and stored. we do however ensure that before your equipment leaves our studio your camera’s sensor is as clean as it can physically be. our rigorous standards include cleaning the mirror box and sensor chamber (this is seen as preventative medicine as in preventing problems in the future), test firing the shutter numerous times followed by creation of a dust delete data refence (canon models) / dust reference (nikon). this reference point allows for automatic batch processing /deletion of any dust problems that make occur at any time in the future. we also, for clarity, provide evidence that your camera’s sensor is clean by way of a test image, this is taken at the smallest aperture (f22).", "the service we offer here at cameracal goes above and beyond a normal sensor clean, 1. experience – we have over 15 years’ experience in cleaning camera sensor and in that time have cleaned many thousands of cameras.2. we use only the best tools when performing sensor cleans be it dry cleaning, wet cleaning products. your camera is cleaned in a filtered air cabinet (cabinet contains heppa filters). these tools have been selected as a result of many years of testing / using different products.3. we start by producing a pre clean test image to ascertain the degree of contamination present.4. this is followed by cleaning of the mirror box (preventive medicine)5. we then inspect and clean the sensor chamber, removing any debris that my be present.6. we inspect the sensor glass using a powerful sensor loupe.7. this is followed by a dry clean of the sensor chamber using a filter air blower we dislodge / eradicate any free-floating dust / contaminant present.8. we further inspect the sensor and if salt / sand granules are found these are delicately removed using a specialist dry tool. (this is particularly important as failure to do this will result in scratching of the sensor glass when a wet clean is performed).9. further inspection is then undertaken using the dedicated sensor loupe.10. a test shot is taken to determine if the sensor is clean.11. a wet clean is undertaken using swabs and the appropriate cleaning fluids (please note swabs are not re-used, once a swab has been used it is discarded).12. further inspection of the sensor is undertaken and if required a further wet clean is undertaken (note we may use a combination of different fluids depending on the contaminate present).13. once the sensor has been cleaned and all contaminate / drying marks eliminated we then test fire the shutter several times, this action ensures that no further debris is transferred from the shutter box to the sensor chamber area.14. the sensor is inspected once again and if clean we conduct record a dust delete data (canon) / dust off reference shot in camera. this is a reference shot that is stored within the camera and enables any future contamination to be eradicated as a batch process automatically by way of the camera software (canon’s digital professional pro / nikon’s nx-d software). instructions are provided on how to perform this.15. once this has been performed, we record a post sensor clean shot as evidence the sensor is now clean of contaminate.16. a full report is provided (in the form of a pdf) as to the procedure above (stating the above protocols have been undertaken, number of swabs used etc) and also any advisory / problems found as in scratches or any marks found.17. we also provide a user guide which describes best practise going forward to prevent further problems (pdf form).", "although the sensor can be cleaned, it is likely that the oil / grease spots will return at some time in the near future. detection can depend on the aperture used to record shots (as in these spots main not be apparent if shot at wide apertures but more noticeable at smaller apertures i.e f11, f16 etc.", "this problem is caused by excessive oil / grease present in the shutter / mirror mechanism and was present from manufacture. this can only be eradicated by changing the mirror / shutter unit (depending on where the excess grease / oil lies) and should only be undertaken by the manufacturer.here at cameracal we are able to support any claim you make to the manufacturer by way of an additional set of tests which can be presented as evidence (note there is an additional charge made for this service, please require as to cost). the problem can partially be eradicated by the creation of a dust delete data (canon) / dust off (nikon) reference which is performed once the sensor has been cleaned. this allows any evidence of oil / grease to be eradicated automatically in images as a batch process using the proprietary software supplied by the manufacture (canon’s digital professional pro / nikon’s nx-d software).", "yes all the products we use for sensor cleaning are available for sale in the studio. we can also provide training as a group or individual 1-2-1 basisdslr workshop how to clean your sensor1-2-1 training - how to clean your sensor", "in theory yes, the fact that that mirrorless cameras lack a mirror and shutter mechanism which providing barriers to prevent dust / contamination reaching the sensor mirrorless cameras are theoretically most susceptible. however, with the crop sensor / micro 4/3rds models the sensor glass tends to considerably thicker than the glass found on full frame mirrorless / mirrored dslr’s. as such dust and other contaminant is less likely to show up in captured images. great care should still be taken with changing lenses. we have found though that the full frame mirrorless models do need more frequent cleaning than their mirrored counter parts."]}
{"question": "why don’t my batteries last longer?", "answer": "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "id": "b2bb08196186a911698fb9feaf4ef094", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "candidates": ["watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "what are domes?", "answer": "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "id": "857b08a68189e056e6fa8a02ac474db7", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "candidates": ["domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "what is a wax guard?", "answer": "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "id": "c50428db5276cc440e1395b112a91a26", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "candidates": ["a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "what is a kickstand?", "answer": "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "id": "4925102f712acdb5f671ee1315288e6c", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "candidates": ["kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "what are the different battery sizes?", "answer": "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "id": "e3e656d23642ada68f78222c0b4cacf2", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "candidates": ["hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "do you sell batteries?", "answer": "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "id": "e8e5cc52fc3af99478bd109046ebf9d5", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "candidates": ["yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "how long will my batteries last?", "answer": "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "id": "6aa22e20a57667efd53954c0503f387b", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "candidates": ["hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "how can i avoid running out of batteries?", "answer": "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "id": "a4f065c8dc168fd7a467f377999bb363", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "candidates": ["simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "where should i store my batteries?", "answer": "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "id": "c5262b2992d3d685471838623fad5466", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "candidates": ["the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "does my warranty cover repairs?", "answer": "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "id": "497ab4c1c28fb8d2852f5987bb06b757", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "candidates": ["your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "where do i send my hearing aid for repair?", "answer": "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "id": "969408e6daa35efe2404bad05bdafa37", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "candidates": ["our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "how long does it take to repair a hearing aid?", "answer": "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "id": "b85875506b1f4d6bea6496c888878a64", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "candidates": ["most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "do you accept insurance?", "answer": "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "id": "10275523a9903cf01d9a90358927d30c", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "candidates": ["if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "does my insurance cover your services?", "answer": "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "id": "9743e4c78cf97c39a5edff8f87e22621", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "candidates": ["northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "do you accept medicaid?", "answer": "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "id": "5b9ee55ec0f1b787bf8b96581ec6a146", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "candidates": ["alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "what does medicare cover?", "answer": "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "id": "98ede42aa0ec5f56ed46829c99a47c8f", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "candidates": ["medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "what are the types of hearing loss?", "answer": "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "id": "41924b1396d98f45783968fadde63073", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "candidates": ["to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "why should i seek treatment for my hearing loss?", "answer": "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "id": "99e60fe4594788bbd3b5be168fb58b87", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "candidates": ["if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "how do i choose a hearing provider?", "answer": "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "id": "6b79d6e36b4434f66e67ff945c953782", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "candidates": ["your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "what is the difference between an audiologist and a hearing instrument dispenser?", "answer": "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "id": "c6f1b64f29e4f3512f3405832e9b334a", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "candidates": ["audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "what are some good questions to ask when choosing a hearing healthcare provider?", "answer": "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "id": "93778a553df659c77e64c007ec1d60dc", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "candidates": ["will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "what is a hearing aid?", "answer": "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "id": "1b95106c6f745777afb1fc77618013b6", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "candidates": ["today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "how can hearing aids help?", "answer": "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "id": "a5ade239bb8d04a006deca438c6392bd", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "candidates": ["the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "do all hearing aids work the same way?", "answer": "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "id": "e0b6900c32a13cf99ac1d2104af6c37a", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "candidates": ["today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "what are realistic expectations from hearing aids?", "answer": "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "id": "7a5044a61f16c3c57732ed0c83f2910d", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "candidates": ["it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "what brands of hearing aids do you carry?", "answer": "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "id": "03fd121c6987fca99b1b689c8ba4df5e", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "candidates": ["northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "are new types of hearing aids available?", "answer": "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "id": "672e6970ae7e04d2a2be3c1226769a71", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "candidates": ["previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "which hearing aid will work best for me?", "answer": "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "id": "876af86be481e40a511c51e23979faa6", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "candidates": ["determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "how can i find out if i need a hearing aid?", "answer": "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "id": "a8fca3c69f7dda6da7aeb25df2ae2c6d", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "candidates": ["if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "why do i need a hearing evaluation before getting hearing aids?", "answer": "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "id": "628404c4a85275c661c3af4fcd674344", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "candidates": ["your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "what questions should i ask before purchasing a hearing aid?", "answer": "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "id": "bbd548f23197a3ac57967cd0f2b51192", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "candidates": ["before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "is it time for new hearing aids?", "answer": "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "id": "642bda9f8f187941895ef5791bc13bc4", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "candidates": ["previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "can i obtain financial assistance for a hearing aid?", "answer": "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "id": "a2578edcfd712d629612dda5e0a17f55", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "candidates": ["if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "should i get two hearing aids?", "answer": "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "id": "63ea66562870ceddc01416aa45230ec5", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "candidates": ["if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "how do i care for my hearing aids?", "answer": "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "id": "2b8537ebd2779d7ccc82dfa9a8aba72e", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners.", "candidates": ["for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners."]}
{"question": "how can i adjust to my hearing aid?", "answer": "much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners.", "id": "f945cab16e4bc4b1b63868267c28c9a4", "domain": "northlandaudiology.com", "domain_index": 0, "negative": "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "candidates": ["much like prescription glasses, hearing aid won’t cure your hearing loss. however, new hearing aids aren’t as easy to get used to as glasses. don’t be surprised if, at first, it all seems somewhat overwhelming. getting used to hearing aids takes patience and practice.\nsome people seem to leap right into amplification use. for others the process relearning to hear takes longer and requires added patience, dedication, and perseverance. adults who have lost their hearing must learn to match the signals provided by their hearing aids to the speech sounds they heard and stored in their memory before losing their hearing. even the most sophisticated hearing aids won’t provide maximum satisfaction unless the wearer is willing to work at learning to hear again. this can be a frustrating process; however with time and dedication, the hearing aid user will adapt to their new hearing aids and will enjoy better hearing.\nrelearning to hear takes place in the brain. the ears provide a conduit for sound to enter the central nervous system but the brain must interpret these sounds. when amplification reintroduces sounds, the brain may become overwhelmed. the unfamiliar sounds may at first seem tinny or metallic, background noise may seem louder than usual, and the wearer may feel his or her own voice sounds different. new hearing aid users often discover that the world is a noisy place filled with sounds that they haven’t heard in a long time. time and practice with their new amplification the hearing aid user will adapt to these sounds.\nthere are no set limits on how long this process will take. research has shown that the listener’s ability to comprehend speech may continue to increase over a period of several months after being fit with new hearing aids. for some users this process will take place in as little as a few weeks, for others, it may require more time. regardless of the amount of time, those who are most successful with hearing aids share similar characteristics; 1) a positive attitude, 2) a willingness to learn, 3) a commitment to good hearing, and 4) patience.\nrelearning to hear also requires a good working relationship with an audiologist. an audiologist has the education and experience to help counsel the wearer through the relearning process and can provide many useful tips and suggestions that can help them to hear better. with patience, dedication, and ample guidance from an audiologist, hearing instrument wearers will become a successful listeners.", "watch batteries may last year, but require little power to keep ticking. hearing aids require more power to perform complex functions to amplify sound correctly to meet you needs and the varying listening environments you’re in throughout the day.", "domes are the small plastic/rubber pieces that go on the end of your hearing aid’s receiver if you have a ric style hearing aid. these domes come in a variety of sizes and styles. the dome size and style depends on the shape/size of your ear canal, your receiver size, and your individual hearing loss. some people may wear the same size dome on both hearing aids, while some people may have different sizes on each hearing aid. the domes should be cleaned off with a brush in the morning, prior to wearing the hearing aids for the day.\nif you need more domes, please call us at 907.789.6780!", "a wax guard, also known as a wax trap or wax filter, prevents the permeation of earwax into the hearing aid. wax guards are pretty similar to the sink strainer in your kitchen sink. like blocking food from going down and clogging the drain, the wax guard blocks earwax from getting into the hearing aid components. if the guard is not in place or wax gets pushed past it, the chemical composition of earwax can damage the sensitive electronic components located inside of your hearing aid.\nwe recommend that you lightly brush the wax guard off with your cleaning brush each morning before wearing your hearing aids for the day. cleaning the wax off in the morning tends to be easier as it’s had a chance to harden up overnight and is much easier to brush off than warm, pliable earwax. if the wax guard becomes full of wax the hearing aid will likely sound muffled or will not produce any sound until the wax guard is replaced with a fresh one. the frequency of changing your wax guard would depend on the amount of wax you produce. some people may change their wax guards once every six months while others may change it every few weeks- it just depends on the individual hearing aid wearer!\nif you’re running low on you wax guards give us a call at 907.789.6780!", "kickstands, sports locks and foots are the same thing in the hearing aid world! these thin rubber tails slip over the receivers of ric style hearing aids to give some extra support to your hearing aid placement. the tail is tucked backwards into the concha (the bowl of your ear) to help keep the hearing aid in place in your ear. after a few days of using a new kickstand, the tail should mold itself to the shape of your ear for easy insertion. some users may trim the tail down depending on the size of their concha. the use of a kickstand is really a personal preference – if you’re not having issues keeping your hearing aids in place, you likely don’t need a kickstand.\nif you think you’d benefit from adding a kickstand to your hearing aids, or you’d like replacement kickstands, call us at 907.789.6780!", "hearing aid batteries are standardized with number and color codes to make them easy to find what you need.\nsize 10 = yellow  \nsize 13 = orange  \nsize 312 = brown  \nsize 675 = blue\nif you cannot remember your battery size, call us at 907.789.6780!", "yes, we sell hearing aid batteries. our powerone batteries are ordered directly from the manufacturer to ensure the freshest, longest lasting batteries possible.\nwe sell disposable hearing aid batteries in packages of 6 and packages of 48. we also carry rechargeable hearing aid batteries and charging units.\nstop by our juneau office or call 907.789.6780 to purchase new hearing aid batteries!", "hearing aid batteries will typically last about 5-7 days depending on the size of the battery, the model of hearing aid, the level of hearing loss, and the demands of the location where you use them. the more active your hearing aid needs to be, the more battery power it will use.\nrechargeable batteries are also available for hearing aids. though using a rechargeable battery would include an initial purchase of a battery charger, rechargeable batteries last about 1 year (about 370 charges) before they need to be replaced. the charging unit does not need to be replaced along with the batteries.\nif you’re purchasing batteries from a store, we suggest checking the expiration date prior to purchase as the batteries could have been sitting on the shelf for a while.", "simple, keep a month’s supply of batteries for your hearing aids on hand, 8-10, and order more once you’re down to 8, to allow for shipping time.\nwe sell powerone batteries in packages of 6 and 48. feel free to stop by our office monday – friday between 8am and 5pm or call us at 907.789.6780 to purchase batteries!", "the best place to store your batteries is right where you store your hearing aid(s) at night; in a bedside table, or if you have space, in a drawer in your bathroom. that way the batteries will be there when you put your hearing aids in first thing in the morning.\nwe suggest keeping the batteries out of reach of small children (and dogs!) that could mistake the batteries for candy. and no, it is not a good idea to keep your batteries in the refrigerator. condensation and moisture can harm them. avoid extremes in temperatures too, when possible. hearing aid batteries like room temperature!", "your hearing aids are covered by at least a one year manufacturer’s warranty. the length of the warranty varies by manufacturer and hearing aid model. this means, if something in your hearing aid breaks before your warranty expires, we can send your hearing aid to the manufacturer for repair, typically free of charge.\nonce your warranty expires, your hearing aid can still be repaired, but it may cost money to do so. hearing aids also come with a loss and damage warranty. if you lose or damage your hearing aids while they are still under warranty, they can be replaced one time.\ncall us at 907.789.6780 to check your warranty coverage.", "our juneau office is staffed monday-friday from 8:00am-5:00pm. if you feel that something is wrong with your hearing aid, give us a call at 907.789.6780. if possible, we’ll try to troubleshoot the issue over the phone. if that doesn’t work, you can send your hearing aid to our juneau office for servicing.\nnorthland audiology & hearing services  \n8800 glacier hwy, 116  \njuneau, alaska 99801", "most repairs can be done in the office within a matter of minutes. if we can’t solve the issue in our office, it’s likely an issue that needs to be resolved by the manufacturer. since most hearing aid manufacturers are located on the east coast, we typically estimate it will take 10-14 business days to receive a hearing aid back from repair.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nat northland audiology & hearing services, we accept most major insurance plans, including medicare and medicaid.\nto find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hearing hardware benefits. if you supply us your insurance information, we may also be able to call about your coverage.\ncall us at 907.789.6780 with any questions!", "northland audiology & hearing services is not an in-network provider. however, because the nearest in-network audiologist is more than 500 miles away from southeast alaska, insurance plans will cover services at an in-network rate.\ntesting: services performed during your diagnostic hearing evaluation will be billed to the medical portion of your insurance plan. if you call your insurance to see if they cover our services, make sure you ask if diagnostic hearing evaluations are covered. many plans do not cover routine hearing exams but do cover diagnostic hearing evaluations.\nhearing aids: should you decide to obtain hearing aids, the hearing aids, fitting services and any accessories you’d like to purchase will be bill to the hearing hardware portion of your insurance plan. hearing hardware coverage is often an elected coverage, similar to dental and vision. if you call your insurance to check your benefits coverage, make sure you ask for hearing hardware coverage.\nif you’d like our staff to call your insurance on your behalf to find your benefits, please let us know. call us at 907.789.6780, we’re happy to help!", "alaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.", "medicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.", "to help you understand the different types of hearing losses, it first helps to know about how the hearing system normally works.\nthe anatomy of the ear is described by three main sections: the outer ear, the middle ear and the inner ear. the outer ear includes the fleshy parts visible on the sides of the head, as well as the ear canal, which ends at the eardrum (waxed paper-like tympanic membrane.) the middle ear section lies behind the eardrum and includes a chain of three tiny middle ear bones (ossicles.) the inner ear lies deeper in the skull and includes the cochlea and the semicircular canals. within the cochlea are special sensory cells (called hair cells, because of their appearance) that help decipher the specific pitches sent into the ear.\nnormally, sound waves travel down the ear canal, transmit through the middle ear and then are sent to the inner ear, which next sends impulse signals via the auditory nerve to the brain for “processing” (interpretation) of those sounds. if any of the components are not working properly, the ability to hear well hearing can be compromised.\nthe audiologist performs a diagnostic hearing evaluation to assess how well each component of the hearing system is functioning. if hearing loss is detected, it is categorized according to the part of the system that is not working correctly.\nconductive hearing loss occurs when sound doesn’t travel through the eardrum and/or chain of tiny bones (ossicles) normally. typically something is blocking sound transmission, reducing its loudness and intensity. a person with a conductive hearing loss hears all sounds at a reduced level and may be unable to detect faint sounds.\nsensorineural hearing loss occurs when either the tiny hairs cells in the cochlea or the auditory nerve become damaged. (such damage is typically a result of disease, injury from noise, normal aging process, or certain medicines.) since the human body can’t regenerate sensory hair cells, once they are damaged, the hearing loss permanent. a person with this type of hearing loss may be unable to hear faint sounds and are likely to find that even when speech or other sounds are made loud enough to hear, they can still sound unclear or muffled.\nmixed hearing loss indicates that both of the previous conditions are present.\ncentral hearing loss occurs when the brain can no longer interpret sounds normally.", "if you know or suspect you have hearing loss, it makes sense to seek the facts about your hearing health status and learn what can be done about it. your doctor of audiology will reviews the findings of your hearing assessment with you and explain recommend treatment options. if your hearing loss is diagnosed as a type untreatable by medications or surgical intervention, hearing aids may be the prescribed solution. if you are the type of person inclined to ignore treatment advice, it is particularly important that you also understand the ramifications of “doing nothing.”\nuntreated hearing loss has considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters who have even a mild or moderate untreated hearing loss encounter greater difficulties learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in older adults was once viewed as a somewhat inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of older adults shrink naturally with age, research indicates the rate of brain tissue loss appears to be particularly fast-tracked in adults with hearing deficits, especially in the areas of the brain that process information from sound and speech. these brain areas not only also have ties to memory and sensory integration, but they are notably involved in early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, they must exert increased mental efforts to try to decipher the distorted/incomplete messages the brain receives. this is taxing. when communications are difficult and become frustrating for all affected parties, the person with untreated hearing loss is likely to eventually become more isolated and withdrawn. this is a scenario that in turn is known to increase their risk factors for cognitive decline.\nwhen hearing aids are the prescribed, they are used as a treatment that reintroduces missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals again will depend in part on the brain’s ability to “rewire” itself over time. (this process is called neuroplasticity.) according to dr. frank lim, m.d., ph.d, (foremost expert who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.\ntreating hearing loss only helps make life better. the ability to stay socially connected with family and friends’ supports better overall happiness and a richer quality of life. this is threatened when untreated hearing loss interferes with the ease of social connections and activities. studies have shown that not only do communication problems have the potential to degrade life quality, but they can also reduce overall potential for professional advancement and higher income opportunities.\nuntreated hearing loss is a public health concern known to be linked to such conditions as:\nirritability, negativism, anger\nfatigue, tension, stress, depression\navoidance, withdrawal from social situations\nsocial rejection, loneliness\nreduced alertness, increased risk to personal safety\nimpaired memory and ability to learn new tasks\nreduced job performance and earning power\ndiminished psychological and overall health\nif your audiologist recommends treatment for your hearing loss, it is clearly in your best interest to listen, and to follow their advice for treatment since it stands to make daily life more enjoyable again, not just for you, but also for the lives of those around you!", "your hearing is precious and deserves the highest quality care, so it is important that you choose a doctor of audiology as the key provider on your hearing health team. (look for the credentials aud behind the name, or ask “will an audiologist conduct a diagnostic evaluation of my hearing?”) audiologist providers typically work in private audiology practices, at large hospitals, or specialty clinics affiliated with ear, nose & throat (ent) physician services. by their general nature, private audiology practices are most likely to focus on providing highly personalized, professional hearing care services.\naudiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. audiologists have the medical background to perform diagnostic hearing evaluations to determine the type and extent of hearing deficits. audiologists also have the training to recognize when hearing loss patterns and symptoms might indicate more complex medical/neurological conditions (including possible tumors, injuries etc.) that warrant referrals to other specialists for additional investigation and/or treatment.\nwhen seeking a hearing health provider to best meet your needs, you can ask your physician or primary healthcare provider if they recommend a particular audiologist or audiology practice. you can contact audiology clinics (look for the word “audiologist” or “audiology” in the business name) in your area to learn about and compare various services they offer. you could also ask acquaintances which hearing providers they prefer and why, but be sure to confirm that any providers you consider are audiologists. (because both audiologists and hearing aid dealers can fit hearing aids, the general public sometimes confuses the two or thinks they are equally trained.)\na word to the wise: some doctors of audiology prefer to wear a white coat, while others may not. if a hearing aid dealer who is not an audiologist wears a white coat, there is a higher likelihood people may mistakenly assume them to be an audiologist. it is always in your best interest to confirm credentials or to ask “will my hearing be examined by an audiologist?” keep in mind that non-audiologist hearing aid dealers lack the training and expertise to diagnose hearing loss (and thus are prohibited by law from charging fees to test hearing.) another hint: whenever you see an advertisement listing “free hearing tests,” consider that your clue that the provider is probably a hearing aid dealer rather than an audiologist.", "audiologists are the primary healthcare professionals with the expertise to evaluate, diagnose, treat and manage hearing loss. they can also be licensed to prescribe, fit, and dispense hearing aids when appropriate. audiologists typically hold a doctor of audiology (aud) degree, and must meet strict national clinical competency requirements and pass rigorous testing.\nit can be unclear to the general public that there is a world of difference separating the caliber of knowledge, skills and training that audiologists and non-audiologist hearing aid dealers/hearing instrument specialists must possess. per state regulations, alaska-licensed audiologists are automatically “dual-licensed” as both audiologists and hearing aid dealers, however the same is not true for non-audiologist hearing aid dealers. the educational requirements to qualify as a licensed hearing aid dealer in alaska are the nation’s most lax: a high school (or ged) diploma and no specialized training. alaska law forbids non-audiologist hearing aid dealers from charging fees for any hearing tests they perform, and they are required to include the following disclaimer in all their printed advertisements: “alaska law permits a hearing aid dealer who is not a licensed audiologist to test hearing only for the purposes of selling hearing aids; the tests given by a hearing aid dealer are not to be used to diagnose the cause of hearing impairment.”\nin regards to the diagnosis, monitoring and treatment of hearing loss, the medical expertise that distinguishes an audiologist from a non-audiologist hearing aid dealer is critical. as noted below in (questions to ask when choosing a hearing provider), the provider type is also particularly important for someone who hopes to use their hearing aid insurance benefits to help with the purchase of hearing aids. testing by an audiologist will be necessary to properly establish “medical necessity” that is required for an insurance claim. this requirement cannot not be legally satisfied through the type of “free hearing test” that a licensed hearing aid dealer is allowed to perform, but rather, it can only be satisfied via a current diagnostic hearing evaluation performed by an audiologist.", "will i be seen by a doctor of audiology and receive a comprehensive diagnostic hearing evaluation?\nwill my hearing be tested in a regulation, ansi-certified sound booth? (the sound booth should be completely sound-proof since background noise could affect test results and the accuracy of diagnosis.)\nis all testing equipment calibrated to strict specifications annually by certified specialists?\ndoes the hearing provider make referrals to an otolaryngologist (ent, also known as an ear, nose & throat physician) or other specialist when an extended or complex medical condition is suspected?\nwill the hearing health provider thoroughly review my test findings with me and explain recommended treatment options, communication strategies, self-help tips and possible amplification (hearing aid) choices if needed?\nif hearing aids are indicated in the treatment plan, will the provider assist in selection of the most appropriate hearing devices for my particular hearing loss type, as well as taking into account my most difficult listening situations and lifestyle needs, dexterity, financial constraints, etc.? will the provider explain to me what benefits i can realistically expect from the particular hearing aids and/or other assistive devices? will the provider discuss technology features that can best help with my most troublesome hearing challenges? (for example, if hearing phone conversations has been difficult, will the provider discuss and/or demonstrate wireless connectivity features or other helpful options that allow me to hear phone conversations more clearly in stereo–simultaneously, in both ears?)\nduring my hearing aid fitting appointment, will i be counseled about ways to best adjust to wearing hearing aids? will i be given verbal instructions and an instruction booklet detailing the operation and care of the new hearing devices? does the provider normally schedule follow-up visits to monitor my progress, and to provide additional help and instructions so i can get the most benefit from using my hearing aids? does the provider offer a trial period to help me decide which hearing aids are right for me? does purchase of the hearing devices i am considering include a warranty for repairs and replacement if needed?\nif i plan to use health insurance benefits to help pay for my hearing services and/or hardware, will the provider office bill my insurance carrier as a courtesy to me? if my plan coverage includes hearing aid benefits, does the hearing aid provider know that my claim requires a diagnosis code (to document “medical necessity” for hearing aids) that non-audiologist hearing aid dealers are unqualified to determine, and will be valid only when an audiologist tests my hearing within 6 months prior to my hearing aid purchase? if i am considering purchasing hearing aids from someone not affiliated with an audiology practice, will the hearing dealer be helpful and advise me to first receive a diagnostic hearing evaluation from an audiologist so that i can meet the requirements for my insurance benefit claim? a word to the wise: be skeptical of any hearing aid dealers offering to file your hearing aid insurance claims if you haven’t been tested by an audiologist beforehand. if a hearing aid dealer places a diagnosis code on a claim that did not come from a recent diagnostic hearing evaluation performed by an audiologist, such an action is considered insurance fraud, regardless of whether the insurance administrator notices and/or initially pays on the claim.", "today’s hearing aids are small, highly sophisticated digital devices (essentially high-tech miniature computers) worn in or behind the ears. properly programmed hearing aids help make it easier for the wearer to stay connected to and enjoy high quality participation in everyday life. and now, because they incorporate features for wirelessly connecting to other ubiquitous electronics/technologies (i.e computers, tablets, smart phones, ‘aps,’ geotagging options, etc.) hearing aids are included in the trend of “electronic wearables.” hearing aids technology is constantly evolving to help make lives better. while they may not yet include features that predict the weather or stock-market results, it is comforting to know that design engineers are constantly working on ideas to help overcome the challenges of hearing loss.\nhearing aid are made so they can be programmed according to the wearer’s specific hearing loss configuration, individual listening preferences, and connection and/or functional desires. the instruments continuously analyze the wearer’s sound environment and respond with instantaneous adjustments to optimize the wearer’s hearing advantage. they offer a myriad of features such as ‘smart learning’ tailored to the wearer’s preferences within specific noise environments, or other technologies such as geo-tagging that can be used to automatically adjust settings for a frequently encountered location (such as a favorite restaurant with poor acoustics.) using “noise signature recognition,” lets hearing aids alter their output so that a wearer riding in a car can easily hear and converse with other occupants, whether to the side or behind the hearing aid wearer.\nphysical components common to all digital hearing aids are microphones (that detect incoming sounds), a digital processing component that converts the sound waves to electrical signals, then analyses the signals and configures a conditioned response according to the sophistication of the processing chips and programmed settings, and finally, an amplifier component to increase the signal power that has been converted back into sound waves and sent into the eardrum. the programming response of the hearing aid works best when it has been individually fit taking into consideration the acoustical properties of the wearer’s ear canal.", "the ability to stay socially connected with family and friends supports better overall personal happiness and a richer quality of life. not only do hearing aids help people stay connected to the world and hear every day sounds, but most importantly because they help the wearer to comprehend speech, therefore they help them communicate more easily and maintain social connections.\nuntreated hearing loss has been shown to have considerable and far-reaching negative social, psychological, cognitive (mental/intellectual), and health effects in people of all ages. youngsters with even a mild or moderate untreated hearing loss have greater difficulty learning, developing speech, and building the important interpersonal skills necessary to foster self-esteem and succeed in school and life. hearing loss in adults used to be viewed by some as an inconsequential part of aging, however research findings have changed that perspective drastically. studies show substantial negative consequences (including increased risk of dementia, falls, hospitalizations, and diminished overall physical and mental health) tied to untreated hearing loss.\nalthough the brains of aging adults shrink naturally with age, research indicates the brain tissue rate of loss appears to be fast-tracked in adults with hearing deficits, especially notable in the areas of the brain that process information from sound and speech. these areas of the brain not only have ties to memory and sensory integration, but they are also involved in the early stages of mild cognitive impairment and alzheimer’s disease.\nwhen a person can’t hear clearly and easily, the increased mental efforts they must use to try to decipher distorted/incomplete messages received by the brain, is taxing. when communication is more difficult and frustrating for all affected parties, the person with untreated hearing loss eventually becomes more isolated and withdrawn, which is also known to increase their risk factors for cognitive decline.\nhearing aids magnify sound vibrations entering the ear. surviving hair cells detect the larger vibrations and convert them into neural signals that are passed along to the brain. the greater the damage to a person’s hair cells, the more severe the hearing loss, and the greater the hearing aid amplification needed to make up the difference. however, there are practical limits to the amount of amplification a hearing aid can provide. in addition, if the inner ear is too damaged, even large vibrations will not be converted into neural signals. in this situation, a hearing aid would be ineffective.\nwhen indicated, hearing aids are used as treatment to reintroduce missing sound stimuli to the brain. optimal success for understanding/interpreting sound signals can depend on the brain’s ability to “rewire” itself over time (a process called neuroplasticity.) according to expert dr. frank lim, m.d., ph.d, (who has conducted numerous national institute of health-sponsored studies on brain/hearing loss interactions) “if you want to address hearing loss well, you want to do it sooner rather than later.” research has shown that the sooner treatment begins, the easier and more likely it is that the brain can be retrained to allow better communications.", "today’s digital hearing aid technology converts sound waves into numerical codes, similar to binary coding used by computers, and then amplifies the sound frequencies according to programmed instructions. because the codes also include information about a sound’s needed pitch and loudness, each aid needs to be specially programmed to amplify the frequencies more than others.\ndigital circuitry is now being used in all hearing aids being made today. the digital circuitry gives a hearing professional more flexibility in adjusting the aid to a user’s needs and to certain listening environments. today’s hearing aids can be programmed to focus on sounds coming from a specific direction.\nbeyond the digital technology, the design, size, amount of amplification, sound quality, ease of handling, volume control, availability of special features, and price points vary by manufacturer. the best hearing aids for you depend on your listening needs, type of hearing loss, lifestyle, and budget.\nat northland audiology, we work with a large variety of manufacturers to ensure that hearing aids will meet your individual wants and needs.", "it’s important to develop realistic expectations about what hearing aids can and cannot do.\nrestoring hearing – while hearing aids can change the qualities and intensities of sounds that reach your ears, no matter how technologically advanced the hearing aids are, they cannot restore hearing to “normal.”\ntypes of hearing aids – not all hearing aids perform the same with every type of hearing loss.\nhearing in noise – no hearing aid can filter out all background noise, however some can reduce amplification of some types of background noises and provide the wearer more comfort in the presence of noise. hearing aids with “directional microphones tend to work best for improving speech intelligibility in the presence of background noise.\nunderstanding speech – you should expect to understand speech easier.\nsounds – hearing aids properly programmed for your unique hearing loss should allow you to hear soft sounds easily, but to not amplify loud sounds to an uncomfortable level.\neach hearing loss is individual – do not expect that your friend’s style or brand of hearing aid is necessarily the best solution for your loss.\nfamily doctor – do not expect your family doctor to have expert knowledge about hearing loss and solutions, hearing aid brands, models, etc. less that 15% even screen for hearing loss.", "northland audiology & hearing services the top brands of hearing aid and hearing accessories in order to provide our patients with a wide range of hearing healthcare solutions. we work with gn resound, siemens, widex, starkey, phonak, rexton, unitron and interton.", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.", "determining which hearing aids are the best choice for you involves a number of factors and may include a test drive! you provider not only considers which models are the most appropriate for your particular hearing loss type and severity, but also will want to know some details about your lifestyle, needs, and preferences. what are your most challenging listening situations? does this hearing aid model have a more comfortable sound quality for you? how about fit and comfort? have you any dexterity issues that need to be considered? are you likely to want to control how things sound? do you prefer the hearing aids adjust automatically with no need for adjustment by you?\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nafter your initial diagnostic evaluation, you and your audiologist should work together to select a hearing aid that best suits your needs and budget. style and features can affect cost, but the most expensive hearing aids may not always be the ones that are best for you.\nin addition to a proper evaluation, a discussion regarding your wants, needs, lifestyle, and a discussion about realistic expectations about the performance of hearing aids is imperative. if the promises made by the dispenser seem too good to be true, they probably are!\nat northland audiology, we believe in the importance of educating people about their hearing and their hearing aid options so that they can make informed decisions that they are comfortable with.", "if you suspect or been told you have a hearing loss, schedule a diagnostic evaluation (hearing testing) by an audiologist, the proper medical professional credentialed to diagnose the type and cause of your hearing loss. based on the assessment results, your audiologist will either refer you to another specialist such as an ent (ear, nose & throat physician), neurologist, or other provider when warranted, or if your hearing loss is a type that cannot be treated through medical or surgical intervention, hearing aids may be the appropriate treatment. if that is the case, your audiologist has the expertise to make recommendations as which types of aids are most suitable for your particular hearing loss. they will take into account what will give you the most benefit for your individual listening needs, lifestyle, and budget.", "your audiologist has the professional medical training and expertise to recognize which types of hearing loss respond best to medications or surgery, and which types are helped primarily by use of hearing aids. the audiologist’s training gives them full understanding of appropriate testing procedures as well as the medical expertise to diagnose the results. (non-audiologist hearing aid dealers lack the knowledge, expertise and credentials to diagnose hearing loss.) if hearing aids are the recommended treatment, their programming will need to be tailored specifically to the configuration of the hearing loss diagnosed at that time. per fda requirements, testing of hearing is to be done within 6 months prior to time the hearing aid is purchased.\nhearing aids are only one part of a responsible approach to addressing hearing loss. more important is the quality of the testing and counseling that accompanies the purchase. no one can provide you with ideal hearing aids without first conducting thorough and accurate hearing tests and asking the right questions about your needs and lifestyle. all states have licensure laws governing both audiologists and non-audiologist hearing aid dealers. tests by hearing aid dealers are done in order to determine the need for hearing aids, however many state laws governing hearing aid dealers do not regulate whether they have the expertise for unfortunately about half it is estimated that half of all americans wearing hearing aids did not receive a proper evaluation before the instruments were fit. without the crucial information these tests provide, the likelihood of success with a given instrument is extremely low.\nin addition to a proper evaluation, setting realistic expectations about the performance of hearing aids is imperative. in the process of dispensing hearing aids, it is important that “selling” does not take precedence over healthcare. if the promises made by the dispenser seem too good to be true, they probably are!\nfor the appropriate testing, counseling, and fitting required for success with hearing aids you should see an audiologist. an audiologist is not merely a hearing instrument specialist trained to sell, but a professional educated in the diagnosis, treatment, and management of individuals with hearing loss.\nif you suspect that you or someone you love has a hearing loss, call a qualified audiologist today!", "before you buy a hearing aid, ask your hearing professional these important questions:\nwhat features are available? how would they be useful to me?\nwhat is the total cost of the hearing aid?\ncan they bill your insurance?\nis there a trial period to test the hearing aids?\nwhat fees are nonrefundable if the aids are returned after the trial period?\nhow long is the warranty?\ncan the warranty be extended?\nwill loaner aids be provided when repairs are needed?\nwhat instruction and services will the hearing professional provide?", "previously, new ‘generations’ of hearing aids came out about every 5 years or so. now, with advances in technology, manufacturers are releasing new generations every 15-24 months. though major changes may not be as noticeable from one generation to the next, after 2 or 3 new generations of hearing aids you can expect significant improvements and technological advances.\nif you are thinking about new hearing aids, please call us at 907.789.6780 to schedule a consultation.", "if you plan to use medical insurance plan benefits to help pay for your hearing services and hearing instruments, it is important to know that only the testing provided by an audiologist—not by a hearing aid dealer—can provide the diagnosis code that is required on insurance claims. (an audiologist is the primary professional who is educated and qualified for the diagnosis, treatment, and management of individuals with hearing loss.)\nmany alaskans who have health insurance coverage also have of hearing benefits available to them. to find out what coverage you have, we recommend you read your insurance plan booklet or online document for details. you may also call your insurance plan administrator to ask about your hearing and hardware benefits. they should be able to tell you what coverage level you have, but unfortunately insurance administrator representatives have been known to give varying answers, so you may need to call more than once to compare. if you supply us your insurance information, we may also be able to call about your coverage. please keep in mind that insurance administrators decline to provide a written quote, and that all quotes you or we receive are followed by a caveat stating “this is not a guarantee of payment.”\nalaskans who are medicaid recipients, are likely to be covered for the diagnosis and treatment of hearing loss, including hearing aids when authorized. after we test your hearing, we will submit to the medicaid program for approval for hearing aids if needed. as long as your coverage is current, you are unlikely to need to pay out-of-pocket for items covered by medicaid.\nmedicare does not cover hearing aids or tests to determine the need for hearing aids. medicare will also not pay on diagnostic hearing evaluations unless referred by a physician or healthcare provider for each exam. medicare also routinely does not pay for audiology office visits, so either you the patient, or your insurance plan will need to pay for that portion of services.\nsome individual funding sources may be available through state programs such as alaska dvr (department of vocational rehabilitation) when it is necessary that you hear well in order to remain employed, and you haven’t the means to pay for hearing services. limited funding may also be available to someone who qualifies through an alzheimer’s grant. both of these programs will need to authorize individual funding before the hearing services are provided.\nwe also accept care credit.", "if your doctor of audiology tells you that you need two hearing aids, it’s best to follow his or her advice and not sell yourself short. in order to improve your ability to hear correctly and respond appropriately, it is generally ill-advised to wear only one hearing instrument and expect it to do the work of two.\noptimal hearing enlists the help of both ears. not only does hearing well with both ears require less effort and allow you to enjoy a richer, more natural sound quality, but more importantly, your brain relies upon information from both ears in order to localize sound.\nlocalization (knowing where the sound came from) is only possible with two ears. localization is not just a sound quality issue; it may also be a safety issue. think about how important it is to know where warning and safety sounds (sirens, screams, babies crying, etc.) are coming from. using both ears together (binaural listening) also impacts how well you hear in noise because it allows you to selectively attend to the desired signal, while “squelching” or paying less attention to undesired sounds, such as background noises.\nyour auditory (hearing) system possesses an innate “use it or lose it” characteristic. research has shown that if both ears are in need of hearing aids but only one ear is aided, the hearing ability of the unaided ear can start to deteriorate. the hearing nerve on the unaided side begins to lose its ability to correctly relay sound to the brain for processing. as a result, overtime the ability to understand speech begins to degrade. if neglected for long, this degradation may not be reversible.\nyour hearing deserves good care. although two hearing aids cost more than one, the benefits of having both ears aided if needed is a small price to pay for years of an improved quality of life.\n“when you lose your eyesight, you lose contact with things. when you lose your hearing, you lose contact with people.” helen keller", "for most of us, purchasing hearing aids is a significant investment. however, with proper use and care, your investment will provide you with years of good hearing.\nhearing aid users should make it a habit to:\nclean hearing aids as instructed. earwax and ear drainage can damage a hearing aid.\nhave your hearing aids professionally cleaned by your audiologist at least once a year.\ndo not shower or swim with your hearing aids on.\nkeep hearing aids away from heat and moisture.\navoid using hairspray or other hair care products while wearing hearing aids.\ndo not wear your hearing aids while sleeping.\nif recommended for your type of hearing aids, put them in a hearing aid dryer at night to help fight moisture.\nturn off hearing aids when they are not in use.\nhandle batteries with clean, dry hands.\nafter activating a new battery (removing the sticker) wait 2 minutes before putting it into your hearing aid. this allows time for it to fully active and can help maximize its power.\nreplace dead batteries immediately to avoid possible battery corrosion.\nkeep replacement batteries and small aids away from children and pets.\nin this day and age, there is no reason to be unnecessarily hampered by problems related to hearing loss. if you meet the problem head on, your family and co-workers be appreciative and your brain will feel less “strained” too!"]}
{"question": "whether unpublished works are registered?", "answer": "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "id": "d9cf7f8826544fb236f176325f1a9a67", "domain": "iprinn.com", "domain_index": 0, "negative": "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "candidates": ["yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "whether computer software or computer programme can be registered?", "answer": "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "id": "ba85942abf9dd3f25c31e1763672cb7c", "domain": "iprinn.com", "domain_index": 0, "negative": "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "candidates": ["yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "where i can file application for registration of copyright for a work?", "answer": "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "id": "bdad9015d2ac899a711031e048dd427e", "domain": "iprinn.com", "domain_index": 0, "negative": "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "candidates": ["the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is the scope of protection in the copyright act, 1957?", "answer": "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "id": "92eb1e2a046c5c8c0e69ac138d4230ae", "domain": "iprinn.com", "domain_index": 0, "negative": "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "candidates": ["the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is the procedure for registration of a work under the copyright act, 1957?", "answer": "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "id": "dbc8ffc606364acf1615c2c1e76379d8", "domain": "iprinn.com", "domain_index": 0, "negative": "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "candidates": ["the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is the fee for registration of a work under the copyright act, 1957?", "answer": "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "id": "a6b2a96449730ce5a0117fd7bd7dca29", "domain": "iprinn.com", "domain_index": 0, "negative": "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "candidates": ["please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is copyright?", "answer": "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "id": "a51ae6960abc82f62b67d7330cca287d", "domain": "iprinn.com", "domain_index": 0, "negative": "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "candidates": ["copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "is it necessary to register a work to claim copyright?", "answer": "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "id": "25bc6c1082a3ae0b1aa6d28a877bb379", "domain": "iprinn.com", "domain_index": 0, "negative": "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "candidates": ["no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "is an opportunity for hearing given in all the cases pertain to rejection of registration?", "answer": "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "id": "e1f65f20b42e2c33e83fddb16146a4af", "domain": "iprinn.com", "domain_index": 0, "negative": "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "candidates": ["yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "how can i get copyright registration for my web-site?", "answer": "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "id": "91f548ebe918c2d16d377db60c3d4d94", "domain": "iprinn.com", "domain_index": 0, "negative": "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "candidates": ["a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "does copyright apply to titles and names?", "answer": "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "id": "c2a06a63fb720da2dada8a94892ffc12", "domain": "iprinn.com", "domain_index": 0, "negative": "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "candidates": ["copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "whether it is possible to transfer the right of ownership?", "answer": "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "id": "ae1cb325121332d3a466a1fea3e557d1", "domain": "iprinn.com", "domain_index": 0, "negative": "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "candidates": ["yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is the penalty for the piracy of a registered design?", "answer": "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "id": "f9cf2d205eca8622254ea0fe539ff513", "domain": "iprinn.com", "domain_index": 0, "negative": "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "candidates": ["if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is the object of registration of designs?", "answer": "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "id": "83291582b830be2da2f3b9550ad4882e", "domain": "iprinn.com", "domain_index": 0, "negative": "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "candidates": ["object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is the effect of registration of design?", "answer": "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "id": "94998241e13e5049015d01dcdf84102b", "domain": "iprinn.com", "domain_index": 0, "negative": "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "candidates": ["the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is the duration of the registration of a design? can it be extended?", "answer": "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "id": "7ee06af54fca7e29dd3f7443512a4bd9", "domain": "iprinn.com", "domain_index": 0, "negative": "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "candidates": ["the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is the date of registration?", "answer": "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "id": "7a7c0b7023eba5d6477c50831a0c5e50", "domain": "iprinn.com", "domain_index": 0, "negative": "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "candidates": ["the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is piracy of a design?", "answer": "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "id": "6b7bf5bfd56a2f463e13ad80e13af068", "domain": "iprinn.com", "domain_index": 0, "negative": "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "candidates": ["piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is meant by property mark as per the indian penal code, sec. 479?", "answer": "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "id": "ac30c4ff13fa56a9cfd8ff261224c7a3", "domain": "iprinn.com", "domain_index": 0, "negative": "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "candidates": ["a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is meant by priority claim?", "answer": "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "id": "8bcdcd9b43465b19dd5feaef16887bba", "domain": "iprinn.com", "domain_index": 0, "negative": "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "candidates": ["india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is meant by intellectual property ?", "answer": "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "id": "43bf29c6cdef60cc4d77c32077d413dc", "domain": "iprinn.com", "domain_index": 0, "negative": "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "candidates": ["intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is meant by classification of goods mentioned in the third schedule?", "answer": "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "id": "3835683d4098cd4e7f36cd95dfd3f3c0", "domain": "iprinn.com", "domain_index": 0, "negative": "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "candidates": ["the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is meant by an article under the designs act, 2000?", "answer": "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "id": "15f03de125b6195863eb174a2fed1e56", "domain": "iprinn.com", "domain_index": 0, "negative": "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "candidates": ["under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is meant by 'design' under the designs act, 2000?", "answer": "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "id": "5e354cdfbc0fd1b8769faf6de1856352", "domain": "iprinn.com", "domain_index": 0, "negative": "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "candidates": ["'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is an artistic work which is not subject matter of registration?", "answer": "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "id": "240db4489797dd99bfcf9471a5f99c25", "domain": "iprinn.com", "domain_index": 0, "negative": "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "candidates": ["an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is a register of designs?", "answer": "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "id": "b260150d04e41879996e958b3616f0ab", "domain": "iprinn.com", "domain_index": 0, "negative": "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "candidates": ["the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what are the important criteria for determining a \"set of article\"?", "answer": "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "id": "12312b8c426d6e562277a66d6767ca3e", "domain": "iprinn.com", "domain_index": 0, "negative": "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "candidates": ["if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what are the essential requirements for the registration of 'design' under the designs act, 2000?", "answer": "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "id": "9844cc0339462853fb4e5deb9a848829", "domain": "iprinn.com", "domain_index": 0, "negative": "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "candidates": ["the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "is marking of an article compulsory in the cases of article to which a registered design has been applied?", "answer": "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "id": "8e7386c3d0d205b1f79ee705abc42b3c", "domain": "iprinn.com", "domain_index": 0, "negative": "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "candidates": ["yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "is it mandatory to make the article by industrial process or means before making an application for registration of design?", "answer": "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "id": "6cc0bcabedc4723446d7324a859bd2f2", "domain": "iprinn.com", "domain_index": 0, "negative": "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "candidates": ["no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "how to get information on registration of design?", "answer": "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "id": "9c0002a9462c2d66e4a3e8b1530e4508", "domain": "iprinn.com", "domain_index": 0, "negative": "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "candidates": ["after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "how it is possible to restore the lapsed design due to non-payment of extension fee within prescribed time?", "answer": "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "id": "09611dd65b75d40fb7ecbe822526072b", "domain": "iprinn.com", "domain_index": 0, "negative": "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "candidates": ["a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "how does a registration of design stop other people from exploiting?", "answer": "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "id": "ea90dd12a632fa0175b2a02b19a47273", "domain": "iprinn.com", "domain_index": 0, "negative": "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "candidates": ["once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "can the same applicant make an application for the same design again, if the prior application has been abandoned ?", "answer": "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "id": "6714cf2b5496700f93ecf4797c796efc", "domain": "iprinn.com", "domain_index": 0, "negative": "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "candidates": ["yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "can the registration of a design be cancelled?", "answer": "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "id": "4aedc0bad9d3948856f55710d3ffe2c3", "domain": "iprinn.com", "domain_index": 0, "negative": "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "candidates": ["the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "can the name, address of proprietor or address for service be altered in the register of design?", "answer": "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "id": "f43ef87ffc87269d45dcb23d8d8e2299", "domain": "iprinn.com", "domain_index": 0, "negative": "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "candidates": ["name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "can the application for registration of design be filed by the applicant himself only or through a professional person?", "answer": "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "id": "d15ebd8ae42ea3d168d48485989bdf15", "domain": "iprinn.com", "domain_index": 0, "negative": "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "candidates": ["the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "are the registered designs open for public inspection?", "answer": "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "id": "999ed4c7c85242294e2cc34d88f0f286", "domain": "iprinn.com", "domain_index": 0, "negative": "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "candidates": ["yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "who can apply for a trademark and how?", "answer": "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "id": "9fc98b42e6c1a838d5c503c741bb6d97", "domain": "iprinn.com", "domain_index": 0, "negative": "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "candidates": ["any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "who benefits from a trademark?", "answer": "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "id": "7ff677f9e7defc8567988d9253c5178a", "domain": "iprinn.com", "domain_index": 0, "negative": "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "candidates": ["the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is the normal statutory fee for different trademark forms?", "answer": "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "id": "9bc7c1f025f5f094d994b3e9114f23ad", "domain": "iprinn.com", "domain_index": 0, "negative": "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "candidates": ["for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what is the function of a trademark?", "answer": "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "id": "928fcbe31aecbb241213895113f98df0", "domain": "iprinn.com", "domain_index": 0, "negative": "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "candidates": ["under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what does the register of trademark contain?", "answer": "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "id": "a183ee750d5d4b0be8bf9d338eebb06c", "domain": "iprinn.com", "domain_index": 0, "negative": "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "candidates": ["the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what are trademarks?", "answer": "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "id": "1a24d6c774b54c630e59faf4571c8ebc", "domain": "iprinn.com", "domain_index": 0, "negative": "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "candidates": ["a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what are the sources of trademark laws?", "answer": "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "id": "5e649fb5bae2899db5000d5c87df4c5d", "domain": "iprinn.com", "domain_index": 0, "negative": "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "candidates": ["the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what are the different types of trademarks that may be registered in india?", "answer": "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "id": "616bd8a045295c88c6a877b287507819", "domain": "iprinn.com", "domain_index": 0, "negative": "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "candidates": ["any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "what are the benefits of registering a trademark?", "answer": "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "id": "7433dd6ee0e748a33b9207ab33569730", "domain": "iprinn.com", "domain_index": 0, "negative": "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "candidates": ["the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "how to select a trade mark?", "answer": "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "id": "c8e02e87f00e378f8d1c7afcb9a468d6", "domain": "iprinn.com", "domain_index": 0, "negative": "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "candidates": ["if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "can any correction be made in the application or register?", "answer": "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "id": "09dcf4216bde3d68977bcf925b212081", "domain": "iprinn.com", "domain_index": 0, "negative": "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?", "candidates": ["the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation.", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?"]}
{"question": "can a registered trademark be removed from the register?", "answer": "it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?", "id": "eec6286f1c285138fb576c4d31e7d61c", "domain": "iprinn.com", "domain_index": 0, "negative": "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "candidates": ["it can be removed on application to the registrar on prescribed form on the ground that the mark is wrongly remaining on the register. the registrar also can suo moto issue notice for removal of a registered trademark?", "yes. both published and unpublished works can be registered. copyright in works published before 21st january, 1958, i.e., before the copyright act, 1957 came in force, can also be registered, provided the works still enjoy copyright. three copies of published work may be sent along with the application. if the work to be registered is unpublished, a copy of the manuscript has to be sent along with the application for affixing the stamp of the copyright office in proof of the work having been registered. in case two copies of the manuscript are sent, one copy of the same duly stamped will be returned, while the other will be retained, as far as possible, in the copyright office for record and will be kept confidential. it would also be open to the applicant to send only extracts from the unpublished work instead of the whole manuscript and ask for the return of the extracts after being stamped with the seal of the copyright office.\r\nwhen a work has been registered as unpublished and subsequently it is published, the applicant may apply for changes in particulars entered in the register of copyright in form v with prescribed fee. the process of registration and fee for registration of copyright is same.", "yes. computer software or programme can be registered as a 'literary work'. as per section 2 (o) of the copyright act, 1957 \"literary work\" includes computer programmes, tables and compilations, including computer databases. 'source code' has also to be supplied along with the application for registration of copyright for software products.", "the copyright office has been set up to provide registration facilities to all types of works and is headed by a registrar of copyrights and is located at 4th floor jeevan deep building , new delhi- 110 001. the applications for registration of works can be filled at the counter provided at the copyright office from 2.30 p.m. to 4.30. p.m. from monday to friday. the applications are also accepted by post. on-line registration through \"e-filing facility \" has been provided from 14th february 2014, which facilitates the applicants to file applications at the time and place chosen by them.", "the copyright act, 1957 protects original literary, dramatic, musical and artistic works and cinematograph films and sound recordings from unauthorized uses. unlike the case with patents, copyright protects the expressions and not the ideas. there is no copyright protection for ideas, procedures, methods of operation or mathematical concepts as such (please see article 9.2. of trips).", "the procedure for registration is as follows:\r\n1. separate applications should be made for registration of each work\n2. each application should be accompanied by the requisite fee prescribed in the second schedule to the rules ; and\n3. the applications should be signed by the applicant or the advocate in whose favor a vakalatnama or power of attorney has been executed. the power of attorney signed by the party and accepted by the advocate should also be enclosed.\n4. the fee is either in the form of demand draft,indian postal order favoring \"registrar of copyright payable at new delhi\" or through e payment\n5. each and every column of the statement of particulars and statement of further particulars should be replied specifically.", "please go to the link fee details on the home page for details. one can pay fee in favor of 'registrar of copyrights' payable at 'new delhi'. the fee is not reimbursable in case of rejection of the application.", "copyright is a right given by the law to creators of literary, dramatic, musical and artistic works and producers of cinematograph films and sound recordings. in fact, it is a bundle of rights including, inter alia, rights of reproduction, communication to the public, adaptation and translation of the work. there could be slight variations in the composition of the rights depending on the work.\r\ncopyright ensures certain minimum safeguards of the rights of authors over their creations, thereby protecting and rewarding creativity. creativity being the keystone of progress, no civilized society can afford to ignore the basic requirement of encouraging the same. economic and social development of a society is dependent on creativity. the protection provided by copyright to the efforts of writers, artists, designers, dramatists, musicians, architects and producers of sound recordings, cinematograph films and computer software, creates an atmosphere conducive to creativity, which induces them to create more and motivates others to create.", "no. acquisition of copyright is automatic and it does not require any formality. copyright comes into existence as soon as a work is created and no formality is required to be completed for acquiring copyright. however, certificate of registration of copyright and the entries made therein serve as prima facie evidence in a court of law with reference to dispute relating to ownership of copyright.", "yes. as per the principles of natural justice' (i.e audi altram paltram) no one can be punished without being heard. as per the rule 27 of the copyright rules, 1958 no application is rejected without giving an opportunity to be heard. the applicant himself or his/her pleader may appear in the hearing.\r\nas per section 72 of the copyright act, 1957 any person aggrieved by the final decision or order of the registrar of copyrights may, within three months from the date of the order or decision, appeal to the copyright board.", "a web-site contains several works such as literary works, artistic works (photographs etc.), sound recordings, video clips, cinematograph films and broadcastings and computer software too. therefore, a separate application has to be filed for registration of all these works.", "copyright does not ordinarily protect titles by themselves or names, short word combinations, slogans, short phrases, methods, plots or factual information. copyright does not protect ideas or concepts. to get the protection of copyright a work must be original.", "yes, it is possible to transfer the right through assignment, agreement, transmission with terms and condition in writing or by operation of law. however, certain restrictive conditions not being the subject matter of protection relating to registration of design should not be included in the terms and condition of the contract/agreement etc. an application in form-10, with prescribed fees in respect of one design and appropriate fees for each additional design, for registration of the transfer documents is required to be made by the beneficiary to the controller within six months from the date of execution of the instruments or within further period not exceeding six months in aggregate. an original/notarized copy of the instrument to be registered is required to be enclosed with the application.", "if anyone contravenes the copyright in a design he is liable for every offence to pay a sum not exceeding rs. 25,000/- to the registered proprietor subject to a maximum of rs. 50,000/- recoverable as contract debt in respect of any one design. the registered proprietor may bring a suit for the recovery of the damages for any such contravention and for injunction against repetition of the same. total sum recoverable shall not exceed rs. 50,000/-as contract debt as stated in section 22(2)(a). the suit for infringement, recovery of damage etc should not be filed in any court below the court of district judge.", "object of the designs act is to protect new or original designs so created to be applied or applicable to particular article to be manufactured by industrial process or means. sometimes purchase of articles for use is influenced not only by their practical efficiency but also by their appearance. the important purpose of design registration is to see that the artisan, creator, originator of a design having aesthetic look is not deprived of his bonafide reward by others applying it to their goods.", "the registration of a design confers upon the registered proprietor 'copyright' in the design for the period of registration. 'copyright' means the exclusive right to apply a design to the article belonging to the class in which it is registered.", "the duration of the registration of a design is initially ten years from the date of registration, but in cases where claim to priority has been allowed the duration is ten years from the priority date. this initial period of registration may be extended by further period of 5 years on an application made in form-3 accompanied by prescribed fees to the controller before the expiry of the said initial period of ten years. the proprietor of a design may make application for such extension even as soon as the design is registered.", "the date of registration except in case of priority is the actual date of filing of the application. in case of registration of design with priority, the date of registration is the date of making an application in the reciprocal country.", "piracy of a design means the application of a design or its imitation to any article belonging to class of articles in which the design has been registered for the purpose of sale or importation of such articles without the written consent of the registered proprietor. publishing such articles or exposing terms for sale with knowledge of the unauthorized application of the design to them also involves piracy of the design.", "a mark used for denoting that movable property belongs to a particular person is called a property mark. it means that marking any movable property or goods, or any case, package or receptacle containing goods; or using any case, package or receptacle, with any mark thereon. practical example: the mark used by the indian railway on their goods may be termed as a property mark for the purpose of easy identification of the owner..", "india is one of the countries party to the paris convention so the provisions for the right of priority are applicable. on the basis of a regular first application filed in one of the contracting state, the applicant may within the six months apply for protection in other contracting states, latter application will be regarded as if it had been filed on the same day as the first application.", "intellectual property is the property, which has been created by exercise of intellectual faculty. it is the result of persons intellectual activities. thus intellectual property refers to creation of mind such as inventions, designs for industrial articles, literary, artistic work, symbols which are ultimately used in commerce. intellectual property rights allow the creators or owners to have the benefits from their works when these are exploited commercially. these rights are statutory rights governed in accordance with the provisions of corresponding legislations. intellectual property rights reward creativity & human endeavor which fuel the progress of humankind. the intellectual property is classified into seven categories i.e\r\npatent\nindustrial design\ntrade marks\ncopyright\ngeographical indications\nlay out designs of integrated circuits\nprotection of undisclosed information/trade secret according to trips agreements.", "the applications for registration of designs applied to articles are classified according to the third schedule of designs rules, 2001 for its classification. this is mainly based on the international classification system for industrial designs known as locarno classification. only one class number is to be mentioned in one particular application which is mandatory under the rules. this classification has been made on the basis of articles on which the design is applied.\r\npractical example: if the design is applied to a toothbrush it will be classified under class 04-02. similarly if the design is applied to a calculator, it will be classified in class 18-01. subsequent application by the same proprietor for registration of same or similar design applied to any article of the same class is possible, but period of registration will be valid only up to period of previous registration of same design.", "under the designs act, 2000 the \"article\" means any article of manufacture and any substance, artificial, or partly artificial and partly natural; and includes any part of an article capable of being made and sold separately.", "'design' means only the features of shape, configuration, pattern or ornament or composition of lines or colour or combination thereof applied to any article whether two dimensional or three dimensional or in both forms, by any industrial process or means, whether manual, mechanical or chemical, separate or combined, which in the finished article appeal to and are judged solely by the eye, but does not include any mode or principle or construction or anything which is in substance a mere mechanical device, and does not include any trade mark, as define in clause (v) of sub-section of section 2 of the trade and merchandise marks act, 1958, property mark or artistic works as defined under section 2(c) of the copyright act, 1957.", "an artistic work as defined under section 2(c) of the copyright act, 1957 is not a subject matter for registration which reads as follows:\r\n\"artistic works\" means: -\r\na painting, a sculpture, a drawing (including a diagram, map, chart or plan) on engraving or a photograph, whether or not such work possesses artistic quality.\nan work of architecture and\nany other work of artistic craftsmanship.", "the register of designs is a document maintained by the patent office, kolkata as a statutory requirement. it contains the design number, class number, date of filing (in this country) and reciprocity date (if any), name and address of proprietor and such other matters as would affect the validity of proprietorship of the design and it is open for public inspection on payment of prescribed fee & extract from register may also be obtained on request with the prescribed fee.", "if a group of articles meets the following requirements then that group of articles may be regarded as a set of articles under the designs act, 2000:\r\nordinarily on sale or intended to be used together.\nall having common design even though articles are different (same class).\nsame general character.\ngenerally, an article having the same design and sold in different sizes is not considered as a set of articles. practical example: \"tea set\", \"pen set\", \"knife set\" etc.", "the design should be new or original, not previously published or used in any country before the date of application for registration. the novelty may reside in the application of a known shape or pattern to new subject matter.\r\nthe design should relate to features of shape, configuration, pattern or ornamentation applied or applicable to an article.\r\nthe design should be applied or applicable to any article by any industrial process.\r\nthe features of the design in the finished article should appeal to and are judged solely by the eye. this implies that the design must appear and should be visible on the finished article, for which it is meant.\r\nany mode or principle of construction or operation or any thing which is in substance a mere mechanical device, would not be a registrable design. for instance a key having its novelty only in the shape of its corrugation or bent at the portion intended to engage with levers inside the lock associated with, cannot be registered as a design under the act.\r\nthe design should not include any trade mark or property mark or artistic works as defined under the copyright act, 1957.", "yes, it would be always advantageous to the registered proprietors to mark the article so as to indicate the number of the registered design. otherwise, the registered proprietor would not be entitled to claim damages from any infringer unless the registered proprietor establishes that the registered proprietor took all proper steps to ensure the marking of the article, or unless the registered proprietor show that the infringement took place after the person guilty thereof knew or had received notice of the existence of the copyright in the design.", "no, design means a conception or suggestion or idea of a shape or pattern which can be applied to an article or capable to be applied by industrial process or means. example- a new shape which can be applied to a pen thus capable of producing a new appearance of a pen on the visual appearance. it is not mandatory to produce the article first and then make an application.", "after registration of designs the best view of the article along with other bibliographic data will be notified in the official journal of the patent office, which is being published on every friday.", "a registration of design will cease to be effective on non-payment of extension fee for further term of five years if the same is not paid before the expiry of original period of 10 years. however, lapsed designs may be restored provided the following conditions are satisfied: application for restoration in form-4 with prescribed fees is filed within one year from the date of lapse stating the ground for such non-payment of extension fee with sufficient reasons. if the application for restoration is allowed the proprietor is required to pay the prescribed extension fee and requisite additional fee and finally the lapsed registration is restored.", "once a design is registered, it gives the legal right to bring an action against those persons (natural/legal entity) who infringe the design right, in the court not lower than district court in order to stop such exploitation and to claim any damage to which the registered proprietor is legally entitled. however, it may please be noted that if the design is not registered under the designs act, 2000 there will be no legal right to take any action against the infringer under the provisions of the designs act, 2000.\r\nthe patent office does not become involved with any issue relating to enforcement of right accrued by registration. similarly the patent office does not involve itself with any issue relating to exploitation or commercialization of the registered design.", "yes, the same applicant can apply again since no publication of the abandoned application is made by the patent office, provided the applicant does not publish the said design in the meanwhile.", "the registration of a design may be cancelled at any time after the registration of design on a petition for cancellation in form 8 with prescribed fee to the controller of designs on the following grounds:\r\nthat the design has been previously registered in india or\nthat it has been published in india or elsewhere prior to date of registration or\nthe design is not new or original or\ndesign is not registrable or\nit is not a design under clause (d) of section 2.", "name and address of the registered proprietor, or address for service can be altered in the register of designs provided this alteration is not made by way of change of ownership through conveyance i.e. deed of assignment, transmission, license agreement or by any operation of law. application in form-22 with prescribed fee of should be filed to the controller of designs with all necessary documents in support of the application as required.", "the application for registration of design can be filed by the applicant himself or through a professional person (i.e. patent agent, legal practitioner). however, for the applicants not resident of india an agent residing in india has to be employed.", "yes, registered designs are open for public inspection only after publication in the official journal on payment of prescribed fee on a request in form-5.", "any person, claiming to be the proprietor of a trademark used or proposed to be used by him, may apply in writing in prescribed manner for registration. the application should contain the trademark, the goods/services, name and address of applicant and agent (if any) with power of attorney, the period of use of the mark. the application should be in english or hindi. it should be filed at the appropriate office. the applications can be submitted personally at the front office counter of the respective office or can be sent by post. these can also be filed online through the e-filing gateway available at the official website.", "the registered proprietor of a trademark can create, establish and protect the goodwill of his products or services, he can stop other traders from unlawfully using his trademark, sue for damages and secure destruction of infringing goods and or labels.\nthe government earns revenue as a fee for registration and protection of registration of trademarks\nthe legal professionals render services to the entrepreneurs regarding selection registration and protection of trademarks and get remunerations for the same\nthe purchaser and ultimately consumers of goods and services get options to choose the best.", "for filing new applications there are prescribed forms depending on the nature of application such as form tm-1, tm-2, tm-3, tm-8, tm-51 etc. fees: rs.4000/\nto file a notice of opposition to oppose an application published in the trade marks journal (formtm-5). fees: rs. 2,500/- for each class covered\nfor renewal of a regd. trademark (form tm-12 ). fees: rs.5,000/- surcharge for belated renewal (form tm-10).fees: rs. 3,000/-\nrestoration of removed mark (form tm-13) fees: 5,000/- application for rectification of a registered trademark (form tm-26) fees: rs. 3,000/-\nlegal certificate (form tm-46) (providing details of entries in the register) fees: rs.500/-\ncopyright search request and issuance of certificate (form tm-60) fees: rs, 5,000/-.", "under modern business condition, a trademark performs four functions\r\nit identifies the goods / or services and its origin.\nit guarantees its unchanged quality.\nit advertises the goods/services.\nit creates an image for the goods/ services.", "the register of trademark currently maintained in electronic form contains inter alia the trademark the class and goods/ services in respect of which it is registered including particulars affecting the scope of registration of rights conferred; the address of the proprietors; particulars of trade or other description of the proprietor; the convention application date (if applicable); where a trademark has been registered with the consent of proprietor of an earlier mark or earlier rights, that fact.", "a trademark (popularly known as brand name) in layman's language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colours used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking. the legal requirements to register a trademark under the act are: the selected mark should be capable of being represented graphically (that is in the paper form). it should be capable of distinguishing the goods or services of one undertaking from those of others. it should be used or proposed to be used mark in relation to goods or services for the purpose of indicating or so as to indicate a connection in the course of trade between the goods or services and some person have the right to use the mark with or without identity of that person.", "the national statues i.e., the trade marks act, 1999 and rules made thereunder.\ninternational multilateral convention.\nnational bilateral treaty.\nregional treaty.\ndecision of the courts.\noffice practice reduced in manuals and guidelines and rulings of the courts\ndecision of intellectual property appellate board.\ntext books written by academician and professional experts.", "any name (including personal or surname of the applicant or predecessor in business or the signature of the person), which is not unusual for trade to adopt as a mark.\nan invented word or any arbitrary dictionary word or words, not being directly descriptive of the character or quality of the goods/service.\nletters or numerals or any combination thereof.\nthe right to proprietorship of a trademark may be acquired by either registration under the act or by use in relation to particular goods or service.\ndevices, including fancy devices or symbols\nmonograms\ncombination of colors or even a single color in combination with a word or device\nshape of goods or their packaging\nmarks constituting a 3- dimensional sign.\nsound marks when represented in conventional notation or described in words by being graphically represented.", "the registration of a trademark confers upon the owner the exclusive right to the use the trademark in relation to the goods or services in respect of which the mark is registered and to indicate so by using the symbol (r), and seek the relief of infringement in appropriate courts in the country. the exclusive right is however subject to any conditions entered on the register such as limitation of area of use etc. also, where two or more persons have registered identical or nearly similar marks due to special circumstances, such exclusive right does not operate against each other.", "if it is a word it should be easy to speak, spell and remember. the best trademarks are invented words or coined words or unique geometrical designs. please avoid selection of a geographical name, common personal name or surname. no one can have 2 monopoly right on it. avoid adopting laudatory word or words that describe the quality of goods (such as best, perfect, super etc.) it is advisable to conduct a market survey to ascertain if same/similar mark is used in the market.", "the basic principle is that the trademark applied for should not be substantially altered affecting its identity. subject to this changes are permissible according to rules detailed in the subordinate legislation."]}
{"question": "what does print-on-demand mean?", "answer": "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "id": "ba1b474a5d9daee8f7b6ade4c90ac5f2", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "candidates": ["in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "how does print-on-demand affect waiting times?", "answer": "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "id": "dbdae53506e9142d8aaa5b864ee8071e", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "candidates": ["due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "your question was not answered?", "answer": "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "id": "f78adda6b10d73669aedb1f63f6c6ecf", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "candidates": ["if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "do i have to register to place an order in the online shop?", "answer": "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "id": "401087fa11fdc3bcc8a0c933876a0d40", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "candidates": ["when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "how can i check if my order has been received in the online shop?", "answer": "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "id": "daeeb3f406d3990a1e9384af65514ce4", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "candidates": ["after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "can i change or cancel an order later?", "answer": "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "id": "92f30f0f82fb0d7d5a580ed79453b9d6", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "candidates": ["as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "can i return the products i have received?", "answer": "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "id": "ca8543181d271a3453c001bb5be19c2e", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "candidates": ["if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "how can i pay?", "answer": "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "id": "399556b039e987d2636c6dd204046098", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "candidates": ["you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "what does paypal offer?", "answer": "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "id": "0c583f20e55deb0e9672f00ea3c6998d", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "candidates": ["via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "currencies", "answer": "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "id": "5baa02cc25fb998fd732350e9fa971aa", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "unfortunately, for technical reasons, this is not possible otherwise.", "candidates": ["there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "do i have to pay double shipping costs if i order twice in one day?", "answer": "unfortunately, for technical reasons, this is not possible otherwise.", "id": "9db35be11b8babc45a647669b73db326", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "candidates": ["unfortunately, for technical reasons, this is not possible otherwise.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "when can i expect the delivery of my order?", "answer": "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "id": "22aa34f65a568b30160efd2408fed8c3", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "candidates": ["it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "how can i track the shipping of my order?", "answer": "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "id": "ac36f384ecdd60522908074d965379cb", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "candidates": ["after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "to which countries can our products be shipped and how much are the shipping costs?", "answer": "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "id": "7f67ae5c5001bac1127c817550b08cb1", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "candidates": ["since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "what happens if a product is not stored at a nearby location of our printing partner?", "answer": "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "id": "c227aba67f175c2f927e12c6b212abba", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "candidates": ["not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "do customs duties have to be paid?", "answer": "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "id": "ce3f207963ff92b1cf650c04b39baa97", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "candidates": ["in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "are all products of an order shipped with the same package?", "answer": "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "id": "6b8698383824d35bca1b6a5884ccb3f9", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "candidates": ["products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "where can i view, change or delete my data?", "answer": "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "id": "9daee94f6b14f64ad098b15c114e3528", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "candidates": ["your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "i forgot my password. what can i do?", "answer": "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "id": "749ce705b42e08d9d6f8ffac1b4a97da", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data.", "candidates": ["if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data."]}
{"question": "how is my personal data being handled?", "answer": "the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data.", "id": "af296ead607b7d8b777cb139549baaf0", "domain": "tga-streetwear.com", "domain_index": 0, "negative": "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "candidates": ["the protection of your privacy is important to us. in the footer you will find the link \"privacy policy\". there we inform you about the handling of your data.", "in print-on-demand, the products are not printed until an order is received, which allows a wide selection of products and variants to be offered. when a product is purchased, it is printed with industry standard at the nearest branch of our print shop partner and shipped to the customer.", "due to print-on-demand, there may be longer waiting times. in order to print a product and prepare it for shipping it can be approx. 2-7 working days.", "if you have any further questions, we are happy to assist you personally. you can reach our customer service under the link “customer service”.", "when you order something, you will be asked to provide your personal information on the way to the checkout. you have the choice to open a customer account or to continue your order as a guest.  \na registration offers you the following benefits:  \n- save your shipping addresses for future orders  \n- your shopping cart will be saved for your next visit  \n- overview of your latest orders", "after we have received your order, we will immediately send you a confirmation of receipt of your order to the e-mail address you have provided.  \nif you did not receive it, please also check your spam or trash folder.", "as soon as we receive your order, we immediately forward the order information to our printing partner. if you want to cancel your order, you can contact our customer service (to be found under contact). this checks whether the order can still be cancelled.", "if the products received are defective, you can return them to our return addresses. before returning the products, please contact customer service.  \nproducts shipped from our printing partner's production facilities in the usa and mexico can be returned to the following address. address: 11201 ed brown rd, charlotte, north carolina, 28273.  \nproducts shipped from the production facilities of our printing partner in latvia can be returned to the following address. address: lidostas parks, marupes novads, latvia lv-2167.  \nproducts shipped from the production facilities of our printing partner in spain can be returned to the following address. address: travessía prat de la riba, 91-95, 08849 sant climent de llobregat, barcelona, spain.  \nproducts shipped from our printing partner's production facilities in australia can be returned to the following address. address: 40 tanimbla street, kedron, queensland 4031, australia (for apparel products); 338 albert st, brunswick vic 3056, australia (for non-apparel products).  \nproducts shipped from the production facilities of our print shop partner in japan can be returned to the following address. address: 817-3 komiyaji, shinwamachi, amakusa city, kumamoto prefecture, 8 630 101 japan.  \nif a product is returned, either the price can be refunded or a product of the same price category can be offered.", "you have the option to pay either via paypal or via our payment provider stripe. stripe offers the possibility to pay via visa, mastercard, american express and apple pay. paypal offers the possibility to pay via paypal account, but also via visa, mastercard, american express, discover, ideal, giropay and venmo without paypal account.", "via the payment service provider paypal we offer you different payment methods. during the ordering process, you will be redirected to the paypal website depending on your selection. there you can enter your payment details, confirm the use of your data by paypal and confirm the payment order to paypal. you will receive further information during the ordering process.  \nif you have chosen the payment method paypal, you must be registered there in order to be able to pay the invoice amount. first register and legitimize with your access data.  \nhowever, you can also use the variant of guest payment via paypal. the payment transaction is carried out automatically by paypal immediately after confirmation of the payment instruction.  \nif you have chosen the payment method credit card, you do not need a paypal account to pay the invoice amount. the payment transaction will be carried out and your card charged by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder as requested by paypal.  \nfor payment processing via paypal - in addition to our gtc - the gtc and the privacy policy of paypal apply.", "there are three different  available to you to pay for your order. on the left side of the screen you can choose between euro, us dollar and pound sterling.", "unfortunately, for technical reasons, this is not possible otherwise.", "it takes about 2-7 business days to print the products. after that, the products will be shipped by the selected shipping method. shipping times here vary depending on where the order is being shipped from and which shipping method is chosen.  \nshipping from the usa:  \nshipping within the usa:  \n• flat rate (standard) (3-4 business days after fulfillment)  \n• express (1-3 business days after fulfillment)  \n• overnight (1 business day after fulfillment)  \ninternational shipping from the usa:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• standard ddp (3-5 business days after fulfillment) canada only  \n• express (1-3 business days after fulfillment)  \ninternational shipping from europe:  \n• flat rate (standard) (5-20 business days after fulfillment)  \n• express (1-3 business days after fulfillment)", "after the products of your order have been printed and are ready for the shipping, you will receive an e-mail in which you will be provided with the tracking information of the shipping.", "since our printing partner has factories almost everywhere around the globe, we can offer our products worldwide. the shipping costs are calculated live for each order by our printing partner and depend on the selected shipping method and the number and type of products. the shipping costs for international shipping are calculated the same regardless of the location of the destination. during the ordering process you will be informed about the exact shipping costs.", "not every product is permanently available at every location of our printing partner. but don’t worry, these individual products will then be shipped internationally from the usa.", "in the case of international shipping, customs duties may apply to the end customer depending on the product and shipping destination.", "products such as snapback-caps and smartphone-cases are shipped separately and can therefore have a different arrival time than products such as hoodies, t-shirts, etc. of the same order.", "your personal customer account can be viewed at any time in the “my account” section. there you have the possibility to change your data or view current and previous orders.  \nto log in, enter your e-mail address and your personal password.", "if you have forgotten your password, you can click on \" lost your password? \" when you log in. you will then receive a new password via e-mail."]}
{"question": "what are tucktats?", "answer": "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "id": "4dab23dd75a0ffc9e7a6ef63652cdca1", "domain": "tucktats.com", "domain_index": 0, "negative": "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "candidates": ["tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "how long and wide are tucktats?", "answer": "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "id": "c1f6c196eded43f22bd632c449dbbe88", "domain": "tucktats.com", "domain_index": 0, "negative": "simply grab a pair of scissors and trim as desired.", "candidates": ["each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "can i customize my tucktat?", "answer": "simply grab a pair of scissors and trim as desired.", "id": "5d06400231c7fc4bfd5836b29d7fe0cd", "domain": "tucktats.com", "domain_index": 0, "negative": "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "candidates": ["simply grab a pair of scissors and trim as desired.", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "where are tucktats manufactured?", "answer": "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "id": "55b2e9dc0e6302c937bacc1c3d21b2d1", "domain": "tucktats.com", "domain_index": 0, "negative": "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "candidates": ["tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "can i apply lotion and oil on my temporary tattoo?", "answer": "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "id": "a61875641c3b76f413a7e77dccf56347", "domain": "tucktats.com", "domain_index": 0, "negative": "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "candidates": ["no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "do tucktats provide sun coverage?", "answer": "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "id": "fa2635f50aa3748e73ffb9d7a548501c", "domain": "tucktats.com", "domain_index": 0, "negative": "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "candidates": ["while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "can i fold or roll tucktats?", "answer": "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "id": "faea0468e178acea841fa136260f62cd", "domain": "tucktats.com", "domain_index": 0, "negative": "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "candidates": ["no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "if i have extremely sensitive skin, can i wear tucktats?", "answer": "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "id": "17f44ef46d0fa19e7419f05cff75ba36", "domain": "tucktats.com", "domain_index": 0, "negative": "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "candidates": ["if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "are tucktats safe?", "answer": "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "id": "27381d2f181a666786693df8271af38e", "domain": "tucktats.com", "domain_index": 0, "negative": "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "candidates": ["yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "what are tucktats made of?", "answer": "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "id": "522c8444d2337d725e92c410db3f02f8", "domain": "tucktats.com", "domain_index": 0, "negative": "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "candidates": ["tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "ingredients list", "answer": "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "id": "f9576d102472042ab5724f5bb682acf0", "domain": "tucktats.com", "domain_index": 0, "negative": "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "candidates": ["acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "what type of ink and adhesives are used in tucktats?", "answer": "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "id": "9196ca411afe01ef20e04b271d9728d8", "domain": "tucktats.com", "domain_index": 0, "negative": "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "candidates": ["only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "how long do tucktats last?", "answer": "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "id": "a04a5d53916ae943f7049d112b3914e0", "domain": "tucktats.com", "domain_index": 0, "negative": "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "candidates": ["typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "are tucktats easy to apply?", "answer": "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "id": "7ea5a112643e329127f3b9260ff081c0", "domain": "tucktats.com", "domain_index": 0, "negative": "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "candidates": ["yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "what's the best way to remove tucktats?", "answer": "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "id": "0505ce851d58a4bdb531f0fd48d28493", "domain": "tucktats.com", "domain_index": 0, "negative": "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "candidates": ["soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "can i apply tucktats on a new incision?", "answer": "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "id": "a4cbfd668310e17feb3f84d54b3ec857", "domain": "tucktats.com", "domain_index": 0, "negative": "yes, tucktats are completely recyclable and/or biodegradable.", "candidates": ["it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "can i recycle tucktats packaging?", "answer": "yes, tucktats are completely recyclable and/or biodegradable.", "id": "1d22e31726d969d807be52c8b0236a1a", "domain": "tucktats.com", "domain_index": 0, "negative": "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "candidates": ["yes, tucktats are completely recyclable and/or biodegradable.", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "what can i put in curbside recycling?", "answer": "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "id": "ea8da9be69f4a7b7332778a191c0f406", "domain": "tucktats.com", "domain_index": 0, "negative": "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "candidates": ["laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "what is biodegradable?", "answer": "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "id": "fdbe3bf11f299f84315a8151a60a26c7", "domain": "tucktats.com", "domain_index": 0, "negative": "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "candidates": ["release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "how fast can i get tucktats?", "answer": "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "id": "360a08b0ec938ae9c203f6280ec61670", "domain": "tucktats.com", "domain_index": 0, "negative": "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "candidates": ["tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "shipping methods?", "answer": "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "id": "7833e08c837e78d6dfaf9ad71f7125bd", "domain": "tucktats.com", "domain_index": 0, "negative": "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "candidates": ["we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "will i get a usps tracking number?", "answer": "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "id": "a14bc46149a208761db60e25a7248c7d", "domain": "tucktats.com", "domain_index": 0, "negative": "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "candidates": ["yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "i haven’t received my order yet- what should i do?", "answer": "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "id": "c8c3c6f5cfe387320a063aa9afe3deac", "domain": "tucktats.com", "domain_index": 0, "negative": "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time.", "candidates": ["you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email.", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time."]}
{"question": "do you offer free shipping?", "answer": "yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time.", "id": "f295463fbe5c49a3d69ab6055df654fa", "domain": "tucktats.com", "domain_index": 0, "negative": "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "candidates": ["yes!  when you order four or more temporary tattoos, you get free standard shipping!  tucktats reserves the right to change or discontinue the 'buy 4 get free shipping' promotion at any time.", "tucktats are temporary tattoos designed to:  cover-up smiley-face abdominal scars running from hip-to-hip camouflage body blemishes, such as stretch marks, birthmarks, varicose veins, moles and scarscompliment all body types and styles of dresshave some on-trend, styling fun", "each design has it’s own unique shape, width and length, but on average tucktats measure 3-inches wide and 17-inches long.", "simply grab a pair of scissors and trim as desired.", "tucktats are manufactured in the united states using fda-approved pigments and medical grade adhesives.", "no, it is recommended that you avoid applying lotions and oils directly on tucktats as they may affect the longevity and appearance.", "while they do not contain any sunscreen/spf, the ink does help block the sun from tanning skin covered by the design.  it is recommend you always follow sun care advice given by trusted professionals.", "no, wrinkles and kinks jeopardize a smooth application, so keep tucktats flat and smooth at all times.", "if you are allergic to adhesives or have extremely sensitive skin, it is recommended that you do not wear temporary tattoos, of any kind.", "yes, they are manufactured in the united states, tucktats are made using:fda approved inkmedical-grade adhesivenon-toxic and hypo-allergenic ingredientsbiodegradable and eco-friendly packaging", "tucktats consist of:paper onto which the tattoo is printedfda-certified ink to print the tattoofda-certified glue so the tattoo adheres to the skinclear, protective plastic film to protect the tattoo until it is applied", "acrylates copolymer, petrolatum, mineral oil (paraffinum liquidum), linseed oil (linum usitatissimum), soybean oil (glycine soja), polyethylene terephthalate, petroleum distillates, cerium carboxylate, manganese 2-ethylhexanoate. they may contain: black 2 (cl 77266), blue 1 (cl 42090), yellow 5 (ci19140), yellow 6 (ci 15985), red 7 (cl 15850:1) and titanium dioxide (ci 77891).", "only fda approved pigments and medical grade adhesives are used in tucktats temporary tattoos, meeting or exceeding all united states, canadian and european union safety standards.", "typically, tucktats last about 4-7 days, even with daily exposure to showers, sun, swimming and ocean surfing.  check out our 5-day time lapse blog to see for yourself.it is important to note all temporary tattoos have a natural reduction in colour intensity and design cohesiveness starting from the moment of application.  for maximum longevity, it is highly recommended to:keep skin oil and lotion freeavoid tight-fitting clothes that rub directly on the temporary tattoo plus, all of the tattoos have a 5 year shelf life, so stock up!", "yes, they are easy to apply using a water-soaked cloth or paper towel in less than one-minute.  follow the instructions on the back of each temporary tattoo and check out our how-to apply blog.", "soak a face cloth or cotton pad with rubbing alcohol and/or baby oil and rub over the area. because each skin type will react differently, it is recommended to use a combination of rubbing alcohol and baby oil.", "it is not recommended to apply temporary tattoos on fresh incisions until after your doctor has given", "yes, tucktats are completely recyclable and/or biodegradable.", "laminant covering the temporary tattoo (polyethylene terephthalate)polybag packaging containing the temporary tattoo (polypropylene)cardboard insert to keep temporary tattoo flat and smooth (cardboard)", "release paper that adheres to tattoo (cellulose, dextran, paper, sugar)", "tucktats\nprocesses and fulfills within 1-3 business days of order placement, unless\notherwise stated.  the carrier is usps. all customers will receive a usps tracking number and can be tracked on their website. the following services and\nrates can be selected at check out:usafirst class mail:  standard delivery - $6.97priority mail: 1 - 3 business\ndays - $10.97 priority mail express - overnight delivery - $28.97\ncanada first\nclass mail: standard delivery - $7.97priority express: 3-5 business days - $37.97 rest of worldfirst\nclass mail international: standard delivery - $14.97priority\nmail international: 6 -10 business days -\n$42.97 \ntucktats is not\nresponsible for any shipments that are lost, stolen or delayed at customs.\nall taxes/duties due upon international delivery are the sole\nresponsibility of the customer.", "we use usps for fast and convenient shipping around the world.  conveniently choose which type of service you want during check out. all customers will receive a usps tracking number that can be used to track their order at the usps website.", "yes, you will be emailed a usps tracking number once your order is processed.  click here to track your package.", "you can conveniently track your package online via usps.  click here now and enter your tracking number provided in the order shipping confirmation email."]}
{"question": "do you ship internationally?", "answer": "yes we do! check out our delivery information here.", "id": "2c1d475a8acd5443e4a7a0eb2f08c915", "domain": "blubel.co", "domain_index": 0, "negative": "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "candidates": ["yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "how long do the items take to ship?", "answer": "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "id": "0ae4677f9caddc6a35e5a6ad1aca2952", "domain": "blubel.co", "domain_index": 0, "negative": "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "candidates": ["if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "yes we do! check out our delivery information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "what is your warranty period?", "answer": "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "id": "96750976e92e1d6d0509cf60d131efd3", "domain": "blubel.co", "domain_index": 0, "negative": "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "candidates": ["for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "what if my mount doesn't fit my handlebars?", "answer": "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "id": "bc32a19c987a1bb21fd74c32666b393d", "domain": "blubel.co", "domain_index": 0, "negative": "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "candidates": ["you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "how do i pair my device?", "answer": "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "id": "7d80e21df917e74641bcc7dc88bbb7b3", "domain": "blubel.co", "domain_index": 0, "negative": "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "candidates": ["go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "do i need to pair my device before each journey?", "answer": "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "id": "dadf504078c6c862eb97359770bb899d", "domain": "blubel.co", "domain_index": 0, "negative": "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "candidates": ["no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "the app doesn't find the device - what should i do?", "answer": "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "id": "0e42f989433c4e232de83847a2ae971e", "domain": "blubel.co", "domain_index": 0, "negative": "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "candidates": ["make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "i can’t calibrate the device. what am i doing wrong?", "answer": "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "id": "cbd17d13c67f1a564f9f3d2a8338aa31", "domain": "blubel.co", "domain_index": 0, "negative": "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "candidates": ["make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "should i calibrate every time i use blubel?", "answer": "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "id": "3c5d255f19f26f1c6c892f5727768de6", "domain": "blubel.co", "domain_index": 0, "negative": "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "candidates": ["you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "how can i unpair the device?", "answer": "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "id": "bf02402e89d9516b58784fb1f0ae6cb3", "domain": "blubel.co", "domain_index": 0, "negative": "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "candidates": ["you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "can i give my device to someone else?", "answer": "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "id": "b53e4d70235621f9df736ad8a959272c", "domain": "blubel.co", "domain_index": 0, "negative": "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "candidates": ["yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "i press play, but the journey doesn’t start?", "answer": "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "id": "bb392a86f2788af2ac1e48b9d2db1c60", "domain": "blubel.co", "domain_index": 0, "negative": "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "candidates": ["the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "i want to modify the route the app is giving me. how can i do that?", "answer": "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "id": "16f982f1627b9a77a688f83b1ccdffc9", "domain": "blubel.co", "domain_index": 0, "negative": "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "candidates": ["by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "i want to save the route i have found for another time. how can i do that?", "answer": "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "id": "685b252393a194a3d4587b5a99f1ca18", "domain": "blubel.co", "domain_index": 0, "negative": "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "candidates": ["you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "can i navigate turn-by-turn without internet (or data) connection ?", "answer": "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "id": "98658a5d3605dcd8ac2ed176a06dcb0e", "domain": "blubel.co", "domain_index": 0, "negative": "blubel's mapping is based on open street maps.", "candidates": ["yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "what mapping system are you using?", "answer": "blubel's mapping is based on open street maps.", "id": "7900807eaf39a7b0831a134c64d1e18f", "domain": "blubel.co", "domain_index": 0, "negative": "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "candidates": ["blubel's mapping is based on open street maps.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "my phone shows inaccurate location sometimes. what can i do?", "answer": "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "id": "a37aac044bda9a18062ee0d9ac9f498e", "domain": "blubel.co", "domain_index": 0, "negative": "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "candidates": ["smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "my android phone stops the blubel app working during the journey - what can i do?", "answer": "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "id": "f131f2eb1a21477261fde4dfdcb3a98e", "domain": "blubel.co", "domain_index": 0, "negative": "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "candidates": ["some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "will i be able to update my device for new features?", "answer": "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "id": "8d0f753c591c0b70ab3450f723644760", "domain": "blubel.co", "domain_index": 0, "negative": "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "candidates": ["yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "how do i update the firmware?", "answer": "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "id": "534a90c879890564b38065f53addfadc", "domain": "blubel.co", "domain_index": 0, "negative": "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "candidates": ["if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "the firmware update was not successful - what do i do?", "answer": "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "id": "3734a15cb00d285f47559596d0e85b28", "domain": "blubel.co", "domain_index": 0, "negative": "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "candidates": ["sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "i have a new phone - how can i retrieve my account?", "answer": "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "id": "4735de9a0c6b85c59a7abfc35ae4146f", "domain": "blubel.co", "domain_index": 0, "negative": "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "candidates": ["you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "i get an error when i try to download the app from the app store", "answer": "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "id": "bbfa9b2482b4247302b17b9f27cd213b", "domain": "blubel.co", "domain_index": 0, "negative": "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "candidates": ["if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "how do i report hazards?", "answer": "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "id": "29c643e1a69a387b50b6cb3b4ab618de", "domain": "blubel.co", "domain_index": 0, "negative": "you don't have to report hazards. just press skip at the end of the journey.", "candidates": ["you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you don't have to report hazards. just press skip at the end of the journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "do i have to report hazards? what if i just want to ring the bell?", "answer": "you don't have to report hazards. just press skip at the end of the journey.", "id": "aa560a5b91f2bce00338a99803d351cc", "domain": "blubel.co", "domain_index": 0, "negative": "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen.", "candidates": ["you don't have to report hazards. just press skip at the end of the journey.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen."]}
{"question": "how can go back to change the hazard label to a different one?", "answer": "you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen.", "id": "3dfac1fd1e483c187e591965169589b9", "domain": "blubel.co", "domain_index": 0, "negative": "yes we do! check out our delivery information here.", "candidates": ["you can select specific rings by pressing on individual ring bubbles on the map that shows your journey. then relabel them using the buttons at the bottom of the screen.", "yes we do! check out our delivery information here.", "if you are in the uk, you should get the product delivered in 3-4 working days. shipping to europe can take 5-7 working days. us and international shipping can take upto 10 working days. more information here.", "for your peace of mind, blubels are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. if a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.proof of purchase must be provided in order to validate these claims. if a manufacturing defect is found, we will be happy to repair or replace your product.", "you can use one of the inserts in the blubel kit. just wedge the corner of the insert in the clamp so you have extra padding around smaller handlebars. it should be stable and fairly tight.", "go to the settings section on your blubel app - then manage device. there you will be able to see whether you have a device paired. if you do not - press add device and it should start the connection. if there are several devices around you, you will see them on a list.", "no you only need to pair your device once. then the app will automatically connect to it when you open it to start planning your route.", "make sure the device has been charged. if it's the first time you are using it or if you haven't used it for a while, leave it on charge overnight to make sure it's fully charged.check that your bluetooth is switched on and you have enabled the bluetooth permissions for the blubel app.", "make sure that you’re not calibrating the device right next to your phone or where there may be some magnetic interference. place the device in the mount on the handlebars. turn the handlebars left and right like you would turn your handlebars during a ride, as indicated by the lights on the device.", "you only need to calibrate your blubel once. if you change position or angle of the mount on the handlebars or set it up on a new bike, please make sure you calibrate it again: go to settings > calibration.", "you can make sure the app is no longer synced with your device by unpairing. just go to settings > manage device and press unpair. once you have done that, you can add another device, by selecting add device.", "yes you sure can! they can pair with your device too and also use it - just not at the same time as you!", "the app will try to wake up the device, which will take 30 seconds or less. please make sure the device is not out of battery charge.if the app did not complete the firmware update, then you need to restore the firmware. go to settings > manage device and press the restore button. this will launch the firmware update again.", "by doing a long-press gesture on the map shown on the screen, you can add via points and alter the route.", "you can download the journey for offtrack use or just when you want to save the route. to the right of the search bar is the icon for download route: a downward arrow in a circle. the downloaded routes are listed on the home page, when you open the app.", "yes - you need to search for the route when you have an internet or data connection. once you have found the route you like, just download it by pressing the download route button. it's to the right of the location bar: a downward arrow in a circle. this route will now appear on the home page and you will be able to guide along it without any internet or data connection. if you go offtrack from this route, the device will go show this (red led at 12 o'clock position), however it will not recalculate.", "blubel's mapping is based on open street maps.", "smartphones are getting more and more accurate in estimating your location, but if you're finding that your is lacking accuracy then make sure you have wifi enabled. this will improve the phone's gps estimate, particularly in cities.", "some android phones are a bit trigger happy when it comes to getting rid of apps that work in the background. we are continuously optimising the app to make sure this doesn't happen, however if you are experiencing some trouble, try out the next steps:1) stop battery optimisation with the blubel app: to do this, go to your phone settings > battery > battery optimisation. you will then see a list of apps. find blubel and make sure the option \"don't optimise\" is selected. 2) lock blubel app in the phone tray so that it does not get cleared: open the blubel app, then press the square button on the bottom bar of the phone. this brings up all the apps and you will see a little lock sign in the top right corner of each app. make sure you press on it so that it is locked for blubel. this means that if you want to clear all the apps, blubel doesn't get wiped and it keeps blubel active during the journeys too.please note, that we make sure blubel is not active if you do not have a live journey. also using blubel to navigate actually saves your phone's battery use because you are not using the screen for mapping.", "yes - we will be releasing firmware updates through the blubel app that ensure that your device can be upgraded in the future. your app will notify you about an update when you open it.", "if the app is prompting you to update the firmware, please make sure that the blubel device and your phone are not running out of battery charge. then press update and it will start updating the device. please do not lock or background the app during the update. once the update has finished, the app will notify you about this and the device will also light up.", "sometimes the firmware update fails the first time you try it. to start the update again, either press update on the notification, or go to settings > manage device > restore.if the update continues to fail, please make sure that the device has been charged. please also ensure that the phone has the bluetooth enabled and has a good data connection.", "you can sign in to your account on a new phone (or if you have reinstalled the blubel app) in the same way as you had done before. if it was through a social media account, please make sure to use the same one, otherwise you can log in using the email address.", "if you get an error with the message: \"unable to install blubel. please try again later.\"unfortunately this is an issue with the ios on iphone and isn't something that we can fix, however we found the following advice from apple.com and found that it worked:1) click done when the done icon show up2) turn on airplane mode3) wait 15 second4) disable airplane mode5) try to download the app.", "you can tag hazards your encounter on your journey but ringing your blubel, while the device is navigating you. once you have reached your destination, you can end the journey on the blubel app. the app will prompt you to label the different rings on your journey.", "you don't have to report hazards. just press skip at the end of the journey."]}
{"question": "what is coola?", "answer": "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "id": "af62b39e94620374cfb90b31a13d52f7", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "candidates": ["coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "what makes your suncare so unique?", "answer": "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "id": "84cf789bc422c1cd9d39e4b229c27200", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "all of our coola products are made in the usa.", "candidates": ["our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "where are your products made?", "answer": "all of our coola products are made in the usa.", "id": "7ad348e017dd9705061b86656d5f29e9", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "candidates": ["all of our coola products are made in the usa.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "what is spf?", "answer": "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "id": "7fbae25557962aa0bb5e68d1c62e9d32", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "candidates": ["spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "what is the difference between uvb and uva rays?", "answer": "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "id": "fa129e022b568845fe6560cafe42f5c1", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "candidates": ["uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "what is the difference between mineral and classic sunscreens?", "answer": "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "id": "8cae219cd21f1480ef7f43da9a6a48e7", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "candidates": ["the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "where is the expiration date? can i use my products after?", "answer": "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "id": "ef73f83ec6b617135a2fe4ea9b494e74", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "candidates": ["the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "how often should i reapply my sunscreen?", "answer": "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "id": "c4b44ad6611062aec83b2b0a3276cd0a", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "candidates": ["for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "how much sunscreen should i use?", "answer": "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "id": "074e93b1daea89ef2ba84fef50703abd", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "candidates": ["you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "can i use body products on my face and vice versa?", "answer": "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "id": "7b1ecb3237bc7a147e04f7a8457c0026", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "candidates": ["yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "can i use your products while pregnant?", "answer": "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "id": "ada920d713812f5f4e021685a297681e", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "candidates": ["all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "are your sunscreens safe for kids?", "answer": "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "id": "a5e639f6d05c6bfda826f845ff9fcfaa", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "candidates": ["all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "can i use sunscreen on or around my lips?", "answer": "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "id": "706af582ef404658612fd32ab9c55645", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "candidates": ["while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "are your sunsceens safe to use around my eyes?", "answer": "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "id": "b7b547d32ed7a74ad44d4db3e1285696", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "candidates": ["as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "will your mineral products turn me white?", "answer": "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "id": "f3795330453d4252167b749ca2187e0a", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "candidates": ["because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "does your classic sunscreen contain chemicals?", "answer": "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "id": "1f4be81ae104f11d24e9d1b3d70bd0ea", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "candidates": ["our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "why does an organic company make a sunscreen with chemicals?", "answer": "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "id": "b6ee4d01c2044402883242f5e2741542", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "candidates": ["at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "how are your non-mineral sunscreens organic if they use chemicals?", "answer": "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "id": "0cf40ddbe01c9f3451464689b16aae8a", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "candidates": ["the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "aren't sunscreen sprays unhealthy and dangerous? are your sprays aerosol?", "answer": "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "id": "06b03a7272724c23a55c17780e3ea480", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "candidates": ["coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "are your products water resistant?", "answer": "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "id": "94c6dcc31bfb31731d4bd42338eb60be", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "candidates": ["many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "are your products gluten-free?", "answer": "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "id": "ec5806bdb86c67e757a964337b69f831", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "many of our products are vegan friendly! you can see them here.", "candidates": ["many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "are your products vegan?", "answer": "many of our products are vegan friendly! you can see them here.", "id": "e2a0bf50a93fe57c32497f575dc4cdcf", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "candidates": ["many of our products are vegan friendly! you can see them here.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "are your products reef-friendly?", "answer": "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "id": "adaae22eceb30aa2aca9d67378357f87", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "candidates": ["while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "why do you have different suncare collections?", "answer": "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "id": "94e0eb0504334209ae4416a1e3bd98b8", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "candidates": ["coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "what makes your mineral spfs different from others?", "answer": "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "id": "c1935c7f98d151bfb4903ed662908074", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "candidates": ["we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "is coola cruelty-free?", "answer": "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "id": "38a10d2127cdc18fd5926e2e8c0a5935", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "candidates": ["our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "how do i sign up for coola rewards?", "answer": "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "id": "c14c7b35d289963381bb7b656d603fbd", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "candidates": ["you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "how do i earn points?", "answer": "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "id": "b218e925d37e97fddc7c04566008ef03", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "candidates": ["for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "do your products contain parabens or paba?", "answer": "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "id": "d80ff52727233df6e4acb9b502cfca95", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "candidates": ["parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "do your products contain parabens, phthalates, oxybenzone, etc?", "answer": "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "id": "b5b7e832e19deb7deff85a4b17a58a96", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy", "candidates": ["here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy"]}
{"question": "what is your returns policy?", "answer": "in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy", "id": "e30d11426aa949408f0059e3d61a87de", "domain": "coolasuncare.co.nz", "domain_index": 0, "negative": "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "candidates": ["in the event that your products are faulty or cause an allergic reaction, we will provide you with a full refund or exchange within 14 days of the original purchase date. exchanges must be for another product to the same value. please note we will not accept a return after 14 days and we will not accept returns of opened products (with the exception of if an allergic reaction has occurred). we strongly recommend that you visit one of our stockists prior to purchasing online to ensure the correct colour, shade, texture etc is purchased - as we will not provide refunds or exchanges based on change-of-mind. for more details about how to return products see our returns policy", "coola makes luxury organic suncare! here at coola, we believe there is a sunscreen for everyone and choose to create formulas that look and feel good on the skin, but are above all, safe and effective! we offer several collections including our award-winning classic and mineral sunscreen collections, beauty collection, sunless tan collection, and post-sun environmental repair+ line.", "our full line of luxury sun and skincare products incorporate a farm to face sourcing philosophy, using the freshest and most natural ingredients whenever possible. look for our organic formulas that contain over 70% certified organic ingredients and are easily identified by our organic seals. additionally, we formulate with plant protection, which allows us to achieve clinically tested, broad spectrum and antioxidant-rich protection while using fewer traditional actives.", "all of our coola products are made in the usa.", "spf stands for sun protection factor and refers to a sunscreen's ability to deflect uvb rays, those responsible for burning. use a broad spectrum spf 30 sunscreen daily to protect not only against sunburn, but reduce the risk of skin cancer and premature skin aging caused by the sun.", "uva rays are responsible for premature aging, while uvb rays are responsible for burning, so you want to look for a sunscreen that is ‘broad spectrum’, which means that it protects against both uva and uvb rays. rest assured, all coola sunscreens guarantee broad spectrum protection!", "the active sun protection ingredients are the main difference between the two. our classic sunscreens use active ingredients (also commonly referred to as “chemicals”) designed to absorb and dissipate uva/uvb rays (by converting into heat), while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. our classic sunscreens and mineral sunscreens are blended into luxurious, moisturizing bases which make up about 90% of the product, and 70% of this includes certified organic ingredients.our classic sunscreen should be applied at least 30 minutes before sun exposure, while our mineral sunscreens are effective right after application. all of our formulations, both classic and mineral, guarantee broad-spectrum protection from both uva and uvb rays.", "the expiration date on our face and body products can be found on the crimp seal of the tubes, while our spray cans and liplux products can be found on the bottom of the can and stick. the code that is embossed on the crimp seal will indicate the batch number and will then read ex, with the first two numbers indicating the month and the last two numbers indicating the year. for example: a4ex0116 is a product that has expired in january of 2016.after the printed expiration date, the sunscreen actives will start to lose its effectiveness. this is not to say it is completely ineffective, however we can no longer claim the spf levels listed on the bottle. because of this, we always recommend using your product before expiration to ensure you are receiving full spf protection.", "for continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (40 minutes to 80 minutes), as well as after towel drying.", "you should always apply plenty of sunscreen. we recommend about one teaspoon (5ml) for each arm, each leg, front, back, face (which includes your neck and ears). that's about 35ml for a full body application.", "yes, our body sunscreens are safe for use on the face and vice versa, however our body lotions will feel a little bit thicker than our face formulas. additionally, if using our body sprays on the face, we suggest first spraying onto the hands and pressing onto the face. as with all skincare products, we suggest doing a small patch test for any sensitivities prior to use.", "all of our products are safe for use during pregnancy as well as nursing, however, we suggest reaching out to your physician for any specific concerns.", "all of our sunscreens are safe for use on kids, however we understand that everyone has different sensitivities and suggest doing a small patch test prior to use. for ultra sensitive skin, we offer our mineral baby spf 50 lotion and baby stick!", "while all of our sunscreens are safe to use around the mouth area, we do not suggest applying directly to the lips. coola offers an assortment of lip specific products with spf.", "as with all facial products, when applying sunscreen to the face, we recommend applying around the orbital bone and avoiding the eye area. should product get into the eyes, rinse with water to remove. to protect your eyes from sun damage, we kindly suggest wearing sunglasses that absorb or block uva/uvb rays, and large brimmed hats, whenever possible!", "because we formulate our mineral products by separating and encapsulating each particle, our products offer not only the most transparent application, but also the best, most even uv protection. however, if getting a sheer application remains a concern, we would love to suggest any products from our classic, non-mineral collection. the products within this collection have a weightless formulation that absorbs instantly into the skin. and because they are formulated with non-mineral actives, there is no potential for whitening of the skin.", "our classic collection contains the latest fda approved chemical actives and are the ewg’s highest-ranking non-mineral lotion and spray lotions. by formulating with over 70%+ certified organic ingredients, our formulas are designed with sensitive skin in mind, and greatly reduce the potential for irritation.", "at coola, we believe in creating a sunscreen for everyone, and there is a huge demand for non-mineral sunscreens. the reason the demand for these products is so high is due to the weightless feel that absorbs so nicely into the skin. what coola has done, to create the most safe and effective non-mineral sunscreens is formulate our products with natural plant phyto-protectors, which naturally boost our sunscreen’s effectiveness and greatly reduce the potential for irritation. we also have integrated in a organic emulsifier, hydresia o, extracted from safflower oil. this emulsifier acts as a barrier on the skin and only allows water-soluble ingredients to penetrate the epidermis.", "the coola classic collection contains 70-97% organic ingredients. we are one of the only sunscreen companies in the world to be able to make this claim! the fda recognises organic content in otc (over the counter) drug products, which include sunscreen, as follows: the percent organic refers to all the ingredients except the active ingredients. the reason why active ingredients aren’t recognised is because no sunscreen active ingredients (mineral or non-mineral) can ever be certified organic. this is simply because they cannot be farmed because they don’t ‘grow’. as a company, coola strives to be as transparent as possible. even though fda labelling doesn’t require us to, we include the words “organic inactives” after labelling the percent organic on all of our products. after all, we can’t expect everyone to know how the fda regulates organic content in otc products and we want to keep our customers as informed as possible.", "coola wants to be able to give our users the safest options when it comes to the sunscreens you put on your body so we do not use harmful aerosol in our spray cans. not only is aerosol bad for you to breathe in, it is also harmful to the environment! what coola has done is utilized air-compression so that our spray cans are safe to use on and around the face. additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!", "many of our sunscreens are water resistant up to 40 or 80 minutes. keep in mind no sunscreen can be waterproof, so make sure to reapply at least every two hours, and immediately after towel drying!", "many of our products are gluten-free, with the exception of our spf30 rosilliance bb+ creams, and our mineral sport spf30 citrus mimosa lotion. however, as with all food sensitivities, our suppliers may share manufacturing equipment with gluten containing ingredients. likewise for our facility, we have ingredients in our facility that contain gluten. we do not have dedicated equipment for gluten free products. although our cleaning procedures are validated to fda standards, we have not validated cleaning procedures to guarantee no gluten cross-contamination.", "many of our products are vegan friendly! you can see them here.", "while there is no specific test to certify a sunscreen as reef-friendly, many of our sunscreens adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives oxybenzone and octonixate, and utilize plant based ingredients. this includes our entire mineral collection along with an assortment of our classic sunscreens. we have always been free of oxybenzone, and as these guidelines have continued to develop, coola is taking the appropriate steps towards being entirely octinoxate-free by the end of 2018.our passion has always been to create organic sunscreens that safely protect our friends and our environment. we look at the entire sunscreen formula – not just spf actives – when evaluating our success. over fifty percent of us waterways are polluted, with much of the damage coming from the over-use of pesticides. we try to be as eco-friendly as possible by sourcing our raw ingredients from organic farms significantly reducing our impact on rivers and streams, and the oceans they run into- and we think that’s best for the environment!", "coola offers two very distinct sunscreen collections - classic and mineral. the active sun protection ingredients are the main difference between the two. our classic sunscreens use the latest fda approved chemical actives designed to absorb and dissipate uva/uvb rays, while our mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients like titanium dioxide and zinc oxide to scatter and reflect uva/uvb rays. all of our formulas are blended into luxurious, moisturizing bases, and guarantee broad-spectrum protection from both uva and uvb rays.", "we formulate our mineral sunscreens by uniquely, separating and encapsulating each active in an effort to keep them equidistant from each other. this equal dispersal provides not only the most transparent application, but also the best protection, as the active particles evenly reflect uv rays.", "our entire collection is completely animal cruelty free. you can find our cruelty free symbol of approval on packaging for the products in the form of the animal cruelty free heart bunny. we do not test our ingredients or products on animals during any point of production; the same can be said for any third parties, and we can verify that our ingredient suppliers do not test the ingredients or supplies on animals.", "you can sign up to our coola rewards programme here - we'll give you 30 points just for signing up to get you started. you can check your points balance at any time by clicking on the gift icon on the bottom left-hand corner of any page of our website.", "for every dollar you spend, you'll earn 1 point. collect points to earn discounts.250 points = $10 off your next purchase500 points = $20 off your next purchase1000 points = $50 off your next purchaseyou'll be emailed a special discount code every time you earn a new reward. you can also earn rewards by sharing us with your friends and family.  use your unique referral link by clicking the gift icon once you're logged in. share this with your friends, and when they make a purchase using your code, you'll earn a $5 voucher for your next purchase!", "parabens are a group of compounds used as preservatives, usually in pharmaceuticals and cosmetic products, but they are also found in the food industry. all of coolas products are paraben free. paba stands for para-aminobenzoic acid and is usually found in cosmetic products. all of coolas products are paba free.", "here at coola, we believe what we keep out of our products is equally important as what we put into it! that's why we follow a strict restricted ingredient list that goes beyond industry standards to exclude over 870+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate."]}
{"question": "what happens after i sign up with v4?", "answer": "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "id": "e5286bfd0530efdd875a3a1b5b7c6386", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "candidates": ["switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "will there be any interruption of services?", "answer": "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "id": "092f726c6775bdb2029db84e8f78a906", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "there will be no change in your number, it remains the same.", "candidates": ["in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "will my number change if i switch over?", "answer": "there will be no change in your number, it remains the same.", "id": "0d122b881cca2f74bb5f058e016eb946", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "candidates": ["there will be no change in your number, it remains the same.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "who should i contact if there are any service issues?", "answer": "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "id": "197e908bdeccfd0f8bb565a85bfb35ff", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "you would need to contact the v4 consumer customer support team.", "candidates": ["you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "who needs to be contacted if my phone line is not working?", "answer": "you would need to contact the v4 consumer customer support team.", "id": "feeb5a4d395f9f1517c3f540b368ca48", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "candidates": ["you would need to contact the v4 consumer customer support team.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "who repairs the fault?", "answer": "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "id": "b08d447cf8054d6bfca0052179d0f215", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "candidates": ["your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "how soon is a fault repaired?", "answer": "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "id": "7b315a5b5368aabf89bd43b703dc785c", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "candidates": ["this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "what would i need to do if i am moving premises?", "answer": "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "id": "9f7cc49ccf90626bd0ab8293554fe843", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "candidates": ["please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "would i be able to retain my existing number when i am moving premises?", "answer": "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "id": "c2c8d507b4090909a5048dbfa5df534e", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "candidates": ["if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "what options are available if i can't retain my number?", "answer": "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "id": "fbe0424f3596a923e88b21557cee19d1", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "candidates": ["there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "what charge would i incur for moving premises?", "answer": "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "id": "baf8d9af411b7f319f015df721c4fe70", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "candidates": ["the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "if i am moving premises, is an engineer required to visit my property?", "answer": "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "id": "769c049081c8e8ca63480a8352058012", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "candidates": ["yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "how long does a premises move take?", "answer": "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "id": "f49e6a8b8c9fbd2625617daf2327150a", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "candidates": ["it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "is it possible to divert my number if the installation is delayed?", "answer": "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "id": "5065e57eff5c562360aea324b2698276", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "candidates": ["yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "my monthly fee appears higher in the first invoice than what was published when i joined?", "answer": "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "id": "008eae23400e1edfeab0988cada37b9f", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "candidates": ["the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "how do i pay my invoice?", "answer": "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "id": "e12e2dc26b42c7d429d8deacc3e07d4f", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "candidates": ["v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "do i get an itemised bill?", "answer": "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "id": "8367698433dbffbebe00fd9c95a8d1ad", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "yes, 2.99 for paper billing. however e-billing is free of charge.", "candidates": ["our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "is there a charge for a paper bill?", "answer": "yes, 2.99 for paper billing. however e-billing is free of charge.", "id": "2844a09fa72c3bbb20b957586d270087", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "candidates": ["yes, 2.99 for paper billing. however e-billing is free of charge.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "is it possible to get a copy of my invoice?", "answer": "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "id": "b84022f6a504c6f36c90b722c554769d", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "candidates": ["yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "if i make a payment how soon is it processed?", "answer": "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "id": "0177c375570a72406b4908e5122c2bdf", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "candidates": ["debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "if my direct debit has returned unpaid from the bank what should i do?", "answer": "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "id": "dfb720884533e50d4969a2a2517c4235", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "candidates": ["we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "can v4 install new lines?", "answer": "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "id": "fcb4adab20ab6d5f445d2ed871342ab9", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "candidates": ["yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "my broadband isn't working. what steps can i take to try to restore the connection before i contact support?", "answer": "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "id": "6297d607c68bd22588978e94a04e2794", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "candidates": ["1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "is my internal network supported by v4 consumer support?", "answer": "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "id": "12178c4354aa81a7b4cea387ef3058b6", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "warranties on our routers are one year", "candidates": ["no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "how long is my router under warranty?", "answer": "warranties on our routers are one year", "id": "bc2741935f4e34e193ac4a86138827cd", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "candidates": ["warranties on our routers are one year", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "i have a live date for my broadband, can the date be brought forward?", "answer": "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "id": "bae822c20f7aa39edfc88a87c3abeaf5", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "unfortunately no, the broadband could go live any time up to midnight on the agreed day", "candidates": ["generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information.", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "unfortunately no, the broadband could go live any time up to midnight on the agreed day"]}
{"question": "my broadband is going live today, do we know the exact time it will go live?", "answer": "unfortunately no, the broadband could go live any time up to midnight on the agreed day", "id": "328b46b02c903a68d9c322316293b885", "domain": "v4consumer.co.uk", "domain_index": 0, "negative": "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "candidates": ["unfortunately no, the broadband could go live any time up to midnight on the agreed day", "switching over to v4 is a very simple process. we send a notification to your existing supplier that we are intending to take over billing for your fixed line services, however we do recommend that you check with them regarding any cancellation fees and understanding your final bill from them.", "in most cases, when transferring your fixed line services to us there is no interruption to service but on the odd occasion there may be a little glitch beyond our control which means a small amount of downtime is experienced but rest assured we do everything in our control to ensure there is no downtime suffered. the only exception to this is your broadband service which as we state below in our broadband section can transfer at any time until midnight on the day of transfer, so there may be an element of downtime in this scenario which will be minimised as much as possible and usually doesn't last for any longer than 1 hour from the point your old service stops working.", "there will be no change in your number, it remains the same.", "you would need to contact your current provider until the transfer date. after the transfer has completed you should contact v4 consumer.", "you would need to contact the v4 consumer customer support team.", "your phone line is part of the bt openreach network and bt openreach engineers will repair the fault on the line.", "this would vary as it would depend upon the nature, location and availability of the engineer in the affected area. the commitment time is 72 working hours for standard lines. however, there are different care levels based on priority at an additional cost per month.", "please contact us a month prior to the move and provide us with the detailed information. feel free to contact us for more information", "if you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. feel free to contact us for more information.", "there are two options available should you not be able to retain your number:  \na) caller redirect is a recorded message which prompts callers to your new number. this costs 9.99 per month.  \nb) remote call forwarding is a diversion to your new number. this costs 30 per month plus the cost of the diverted calls. feel free to contact us for more information.", "the charge to transfer your number to a new line at your new premises is 65 + vat. feel free to contact us for more information.", "yes, this is part of the premises move service we offer you. a member of the move and change team will contact you to arrange an appointment date and time.", "it is very difficult to provide a committed timescale as each move is unique. however, you should inform us a month prior to your move and it may take around 2 weeks for move to complete.", "yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.", "the first invoice will include charges on a pro rata basis for the part of the month in which you transferred plus one month in advance.", "v4 encourages payment by direct debit. payments are also accepted by debit/credit card and cheque. payments by any method other than direct debit incur an admin charge of 8.99 per month.", "our invoices are not fully itemised, however you have the functionality to obtain a detailed call itemisation when you access your account online in the ?account log in? section of our website", "yes, 2.99 for paper billing. however e-billing is free of charge.", "yes it is, you would need to register to access my account, where you can view, and download, print and save your statements.", "debit and credit card payments are processed the same working day. cheques are processed the day it is received, however allow 5 working days for the cheque to reach us. please write your v4 account number clearly on the back of the cheque.", "we suggest you make a card payment as well as update your new direct debit details via the my account option on our website. alternatively you could contact us immediately to make a credit/debit card payment. you can use either the automated payment system or speak to a member of the customer services team. we will then need to re-set your direct debit for any future payments.", "yes, v4 installs new lines. the cost of new line installation is 65 + vat.", "1. restart your computer  \n2. restart your router  \n3. use alternative adsl filters (if possible)  \n4. use alternative router (if possible)  \n5. close any software on your computer which uses the connection ? including games, peer-to-peer software, email programs, messenger programs and webpages", "no, unless you have a maintenance agreement with v4 consumer. please note, maintenance covering your phone system will not cover your internal it equipment.", "warranties on our routers are one year", "generally no as this is the agreed date provided by openreach, however there is an escalation process that can be followed to potentially bring your live date forward should there be an urgent need for the live date to be sooner but this facility does carry additional cost. please contact our support team for more information."]}
{"question": "what are the benefits of askiitians?", "answer": "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "id": "e8a8f83c51fcd616d9ce8eb6cbe8fcbc", "domain": "askiitians.com", "domain_index": 3878, "negative": "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "candidates": ["askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "yes, installment option is available to students for selected courses.", "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "you can view the recordings from your account after 24 hours.", "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more."]}
{"question": "for which entrance examinations askiitians is preparing students?", "answer": "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "id": "e9947d497d8fbb87e6de569b0c995970", "domain": "askiitians.com", "domain_index": 3878, "negative": "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "candidates": ["askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "yes, installment option is available to students for selected courses.", "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "you can view the recordings from your account after 24 hours.", "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more."]}
{"question": "how will the online classes be run? will the student be able to interact with the teacher?", "answer": "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "id": "6f4badbff71d34950d2435bf727fe5eb", "domain": "askiitians.com", "domain_index": 3878, "negative": "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "candidates": ["our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "yes, installment option is available to students for selected courses.", "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "you can view the recordings from your account after 24 hours.", "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more."]}
{"question": "what will be the timings of the online classes?", "answer": "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "id": "4efdf4b61af262d25ac4be3565085bfe", "domain": "askiitians.com", "domain_index": 3878, "negative": "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "candidates": ["askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "yes, installment option is available to students for selected courses.", "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "you can view the recordings from your account after 24 hours.", "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more."]}
{"question": "what are the requirements to take online classes without any problem?", "answer": "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "id": "2f4b539fc7be42a1020496b8ac275ef4", "domain": "askiitians.com", "domain_index": 3878, "negative": "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "candidates": ["the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "yes, installment option is available to students for selected courses.", "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "you can view the recordings from your account after 24 hours.", "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more."]}
{"question": "what type of study material will be given to students?", "answer": "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "id": "49596ed662ef97461aca08e0eec1b104", "domain": "askiitians.com", "domain_index": 3878, "negative": "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "candidates": ["study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "yes, installment option is available to students for selected courses.", "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "you can view the recordings from your account after 24 hours.", "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more."]}
{"question": "will there be any test series for students? how the performance will be judged?", "answer": "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "id": "9c450a0b7e9f2cfa6bfafab69b76cf88", "domain": "askiitians.com", "domain_index": 3878, "negative": "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "candidates": ["there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "yes, installment option is available to students for selected courses.", "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "you can view the recordings from your account after 24 hours.", "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more."]}
{"question": "how to arrange a free class with an iitian teacher?", "answer": "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "id": "e8ed08b3717850fafcc7db779f1b7b43", "domain": "askiitians.com", "domain_index": 3878, "negative": "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "candidates": ["the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "yes, installment option is available to students for selected courses.", "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "you can view the recordings from your account after 24 hours.", "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more."]}
{"question": "are the sessions recorded? how can i access to the recordings?", "answer": "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "id": "607102000eda17ae2e2bdd8312f7a242", "domain": "askiitians.com", "domain_index": 3878, "negative": "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "candidates": ["the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "yes, installment option is available to students for selected courses.", "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "you can view the recordings from your account after 24 hours.", "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more."]}
{"question": "what is the success record of student selections?", "answer": "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "id": "a8dfe43ab3758dd01e18a9452baba326", "domain": "askiitians.com", "domain_index": 3878, "negative": "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "candidates": ["askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "yes, installment option is available to students for selected courses.", "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "you can view the recordings from your account after 24 hours.", "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more."]}
{"question": "what will be the mode of payment for fee?", "answer": "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "id": "0b3c2c69bfc8a32f0ffe2a74937cb566", "domain": "askiitians.com", "domain_index": 3878, "negative": "yes, installment option is available to students for selected courses.", "candidates": ["the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "yes, installment option is available to students for selected courses.", "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "you can view the recordings from your account after 24 hours.", "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more."]}
{"question": "can students pay the fee in installments?", "answer": "yes, installment option is available to students for selected courses.", "id": "137ec28405b8e78483b410d1acee946b", "domain": "askiitians.com", "domain_index": 3878, "negative": "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "candidates": ["yes, installment option is available to students for selected courses.", "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "you can view the recordings from your account after 24 hours.", "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more."]}
{"question": "how to arrange a free demo class with an iitian/doctor teacher?", "answer": "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "id": "ecda20bfcae04e2781b13c8128f6da3b", "domain": "askiitians.com", "domain_index": 3878, "negative": "you can view the recordings from your account after 24 hours.", "candidates": ["the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "yes, installment option is available to students for selected courses.", "you can view the recordings from your account after 24 hours.", "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more."]}
{"question": "what if i miss my regular sessions?", "answer": "you can view the recordings from your account after 24 hours.", "id": "f4dbce9cec3658eb11d33f93e2fb2ee9", "domain": "askiitians.com", "domain_index": 3878, "negative": "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "candidates": ["you can view the recordings from your account after 24 hours.", "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "yes, installment option is available to students for selected courses.", "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more."]}
{"question": "who will be the trainer in the classroom? what is their qualification?", "answer": "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "id": "155f2e25c7c97da01567667613c1b929", "domain": "askiitians.com", "domain_index": 3878, "negative": "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more.", "candidates": ["these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks.", "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "yes, installment option is available to students for selected courses.", "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "you can view the recordings from your account after 24 hours.", "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more."]}
{"question": "do we have any coaching center at my location?", "answer": "no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more.", "id": "d56dda75e31dbfce60ac7822ca3e669e", "domain": "askiitians.com", "domain_index": 3878, "negative": "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "candidates": ["no, as of now we only teach through online interactive classes. the unique model of askiitians brings the classroom to the students†desktop. askiitians helps through its various programs like live online classroom coaching, discussion forum, test series, classroom recordings and many more.", "askiitians brings the learning at the students' desktop, so the student can get the unmatched guidance from iitians and doctors in secure and comfortable environment of his home. it increases his confidence level and concentration\nthrough one to one coaching the students get proper attention from the faculty .the easy interaction with the mentor helps student to get an overall development\nthe batch sizes are small (not exceeding 30), which allows the teacher to now each student personally .this helps the student to open up with the teacher and discuss his doubts more clearly. the friendly environment created in this way leads to a clear mind. also the small focused group makes him more competitive towards his goal\nthe biggest advantage of askiitians way of teaching as compared to a conventional model is that here all the live classes get recorded simultaneously and the download link gets available in the students†account. he can use this feature not only to make up for his missed classes but also for the unlimited number of revisions\naskiitians believes that the doubt removal is an integral part of any course preparation which should be handled properly. no doubt should be unanswered and therefore askiitians has a continuous doubt removal process through regular doubt removal sessions and the 247 online discussion forums. unlike the conventional mode where student have to wait for the next scheduled class to clear his doubts, askiitians manages the online discussion forum where student can post his doubts anytime and get the solution\nthe study material is sent to the student in hard copy, which includes books on various topics along with the practice papers. the test series is online which helps the student in improvement of the weak areas with the help of in-depth analysis of the studentâ€s performance. askiitians software generates students†performance analysis for various parameters like difficulty analysis, topic wise analysis etc. for example, in a school exam, if the student gets full marks for any question, he usually thinks that it is a strong area for him. however, in our tests, even if he gets a right answer, askiitians compares the time taken by him to solve this problem with the time taken by topper and average time taken by the other students. so now, he knows whether he needs improvement in speed which is very important in any competitive exam\naskiitians firmly believes that parental control and monitoring helps in the growth of the student. with the various features offered, the parents get an upper hand here\nin the complete course, askiitians call for 2 parent teacher meeting where parents get a chance to directly interact with the teacher and discuss any doubts / changes to improve the performance of student\nunlike the conventional coaching classes, askiitians allows parents to participate in class and check the quality of teaching. in case they find any issue with teaching, they can raise a complaint which will be resolved within 24 hours. in addition to this, after every 15 day a feedback survey form is send to parent and the student about teachers as well as the service delivery\nall the test reports and analysis are available at the students account for parents†continuous monitoring\naskiitians informs parents about 3 consecutive class bunks and any single online test bunk. the parents are contacted and asked for explanation. till parents†further response, the studentâ€s account gets deactivated.", "askiitians prepares students for iit jee (main), iit jee (advanced), bitsat, neet, afmc and other engineering and medical entrance examinations. apart from this askiitians also help in preparation of jso/kvpy/ntse/ boards/ foundation.further askiitians also teaches for sat examination.", "our online classes are totally interactive in nature where teacher ensures that teacher and students are on the same level of teaching and understanding. student can interact with teacher via headphone/earphone or web chat on the online classroom platform. askiitians brings the learning at the students†desktop, so the student can get the unmatched guidance from iitians/doctors in secure and comfortable environment of his home", "askiitians assures the timing of the classes fall after the school timings as per convenience of the students. some courses allow more customized timing options.", "the students have to arrange the following equipment for smooth running of live and interactive classes:a laptop/desktop of latest configuration,headphone/microphone,internet connection with min. 2 mbps in lan connection else 4g through wi-fi,webcam (optional)", "study materials in form of books for different subjects (exclusively designed by iitians/doctors) and daily practice papers are made available to the students, which varies according to the course packages. the study material is send to the students through courier at the start of the course commencement.", "there are online all india test series, for engineering entrance examination and for pre medical examinations, developed by the group of iitians and experienced medical faculties. these test series offer carefully molded and structured tests covering the entire syllabus of the examinations. these tests help students analyze their understanding, structure their approach and enhance their test taking capability to succeed in the final examination.a detailed analysis of the performance of student based on different parameters is carried out to bring out students ‘weak as well as strong point. this in depth analysis which includes topic wise analysis, difficulty level analysis, comparison with toppers, and time based analysis among other analyses helps our experts to provide proper guidance to the student for further improvement.this method helps in the growth of the student by focusing more on the concerned area.", "the free class is just one step farther to the student .the student has to register on askiitians.com and our experts team will contact the students for their customized requirement .on the basis of the requirement given by the student our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "the live lectures get recorded simultaneously and the link gets available in the account of student as soon as lecture gets over. this unique offering of askiitians gives students the advantage of never missing any class and unlimited revision of the topics anytime.the student can access the recording anytime-anywhere by logging into his/her askiitians account.", "askiitians delivered the promised result in form of 478 selections in jee advanced in 2017. out of all students enrolled in different courses of askiitians, 902 made it through jee main which means that almost every 1 out of two students cracked jee advanced.", "the different modes of fee payment are available at askiitians like online transaction in form of credit card, debit card and net banking payment along with the conventional cheque or cash deposit at bank.you can also pay through money exchange or paypal link in case you are living abroad.", "yes, installment option is available to students for selected courses.", "the free class is just one step away to the student. the student has to register on askiitians and our experts team will contact the students for their customized requirement. on the basis of the requirement given by the student, our team arranges the free class with iitian/doctors. the student can interact with the iitian/doctor and can ask any doubt. the iitian/doctors will serve as a mentor and counselor along with being a teacher.", "you can view the recordings from your account after 24 hours.", "these are the experts who themselves have gone rigorous hard work and have cracked prestigious exams like jee (main), jee (advanced), bitsat, neet, afmc. we believe, when it comes to competitive exams, we need to adopt a smart strategic approach for preparation. our experts will not only polish your talent but also help you in lots of way, starting from note making, time management to revision tips and tricks."]}
{"question": "summer shipping", "answer": "during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "id": "2a07caa48dffe8e3168d7e1077839967", "domain": "mybaskethouse.com", "domain_index": 0, "negative": "it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "candidates": ["during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "of course! we can ship to any location in the lower 48 usa states.", "usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order.", "yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol."]}
{"question": "do recipients have to be present to receive their packages?", "answer": "it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "id": "7c5a8018d5ca10e1e7f84eb988af426c", "domain": "mybaskethouse.com", "domain_index": 0, "negative": "if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "candidates": ["it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "of course! we can ship to any location in the lower 48 usa states.", "usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order.", "yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol."]}
{"question": "what if the gift is going to a business?", "answer": "if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "id": "57c8771065caec93adc63f7623651401", "domain": "mybaskethouse.com", "domain_index": 0, "negative": "if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "candidates": ["if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "of course! we can ship to any location in the lower 48 usa states.", "usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order.", "yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol."]}
{"question": "what if the gift is going to a college?", "answer": "if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "id": "621007121a2bbfc7b1deec3c322b4638", "domain": "mybaskethouse.com", "domain_index": 0, "negative": "if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "candidates": ["if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "of course! we can ship to any location in the lower 48 usa states.", "usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order.", "yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol."]}
{"question": "what if the gift is going to a hospital?", "answer": "if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "id": "9fed2f9994e7eccfa3abb08184408581", "domain": "mybaskethouse.com", "domain_index": 0, "negative": "shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "candidates": ["if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "of course! we can ship to any location in the lower 48 usa states.", "usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order.", "yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol."]}
{"question": "are your delivery times guaranteed?", "answer": "shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "id": "385ab79084e0cc1d53aea945531b2eed", "domain": "mybaskethouse.com", "domain_index": 0, "negative": "if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "candidates": ["shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "of course! we can ship to any location in the lower 48 usa states.", "usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order.", "yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol."]}
{"question": "what if we get an incorrect or incomplete address?", "answer": "if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "id": "97fa2c2bf88b8af74e53b071a5269472", "domain": "mybaskethouse.com", "domain_index": 0, "negative": "yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "candidates": ["if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "of course! we can ship to any location in the lower 48 usa states.", "usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order.", "yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol."]}
{"question": "do you create corporate and business gift baskets?", "answer": "yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "id": "bab001b9292951e67bc5a46b59864e4e", "domain": "mybaskethouse.com", "domain_index": 0, "negative": "yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "candidates": ["yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "of course! we can ship to any location in the lower 48 usa states.", "usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order.", "yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol."]}
{"question": "do you have healthy gift basket options?", "answer": "yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "id": "e1203b90c8c002216882c7ec1783b789", "domain": "mybaskethouse.com", "domain_index": 0, "negative": "yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "candidates": ["yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "of course! we can ship to any location in the lower 48 usa states.", "usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order.", "yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol."]}
{"question": "does the basket house offer delivery services?", "answer": "yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "id": "3cbe4627be4663fa558d25ce70b04011", "domain": "mybaskethouse.com", "domain_index": 0, "negative": "yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "candidates": ["yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "of course! we can ship to any location in the lower 48 usa states.", "usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order.", "yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol."]}
{"question": "can i order a custom texas tech or college sports basket?", "answer": "yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "id": "d7b635bd5fb395acbefaa6990d6cf6f4", "domain": "mybaskethouse.com", "domain_index": 0, "negative": "yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "candidates": ["yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "of course! we can ship to any location in the lower 48 usa states.", "usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order.", "yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol."]}
{"question": "can i simply give the basket house team a budget?", "answer": "yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "id": "47dd7ce7429518d703ff5616bd563092", "domain": "mybaskethouse.com", "domain_index": 0, "negative": "of course! we can ship to any location in the lower 48 usa states.", "candidates": ["yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "of course! we can ship to any location in the lower 48 usa states.", "usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order.", "yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol."]}
{"question": "does the basket house ship gift baskets outside of lubbock?", "answer": "of course! we can ship to any location in the lower 48 usa states.", "id": "009712b2687a0301efe267c994bdd07a", "domain": "mybaskethouse.com", "domain_index": 0, "negative": "usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order.", "candidates": ["of course! we can ship to any location in the lower 48 usa states.", "during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order.", "yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol."]}
{"question": "how long does it take to create a custom gift basket for me?", "answer": "usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order.", "id": "030dd5d01a71317c9b0378189417d365", "domain": "mybaskethouse.com", "domain_index": 0, "negative": "yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol.", "candidates": ["usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order.", "during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "of course! we can ship to any location in the lower 48 usa states.", "yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol."]}
{"question": "can i bring my own items to include in a custom gift basket?", "answer": "yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol.", "id": "b507b80e16d905a10021579265632e9a", "domain": "mybaskethouse.com", "domain_index": 0, "negative": "during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "candidates": ["yes! we can include any items that you would like including gifts, stuffed animals, food and beverage items, wine and alcohol.", "during the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in the best condition. they must also be shipped via fedex express and cannot be shipped over the weekend. we do this to make sure that your gift basket is perfect when it arrives.", "it is up to the discretion of the individual fedex delivery driver. if the package can be safely left then they are instructed to do so, that way the recipient will receive their gift on the day it was intended. if they cannot leave the package in a secure location, the driver will have to come back later, and it could be on the next day.", "if a gift is being shipped to a business, fedex and ups will deliver the package to the designated area where they deliver all other packages to the company. this may be a receiving area, a welcome desk, or an administrative desk. many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.", "if a gift is being shipped to a college, the package is most often delivered to the campus mail room. this occurs even when an exact address, complete with door number, is on a package. this is a security measure most colleges put in place to ensure the safety of their students. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif your gift is being delivered locally to one of the colleges, it’s free on campus!\nwe deliver your gift to students at their resident hall office.  the office will then notify the student and let them know they have a gift to pick up.\nif your gift is for the faculty or staff we deliver at the appropriate office or location on campus.", "if a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. from there, the hospital staff brings the package to a patient’s room. this process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. this process is to ensure the safety and privacy of the patients in the hospital. please note: if you select your gift to be delivered on the weekend, its delivery can be delayed by this process.\nif a gift is being delivered to a local hospital for a patient, it is delivered to either the patient’s room or to the volunteer on duty will deliver it to the patient’s room.", "shipments are guaranteed for ground, 3 day, 2 day, overnight and saturday. please know that if the recipient is not home and was unable to deliver the package, this does not qualify as missing the delivery. also, circumstances beyond our control, such as severe weather, natural disasters and so forth void the delivery guarantee.  please note, during the months of november & december delivery times cannot be guaranteed due to the increase in carrier volume.", "if we ship a gift basket to an incorrect address then it will be returned to us. unfortunately, fedex charges us a flat $15 fee to return the package, which we must in turn charge you. once a package with an incorrect or incomplete address has left the building there is not much we can do. the package will be returned to us and must be sent back out for delivery. fedex does not always call us to tell us that there is a problem delivering the package and we often do not find out there is a problem until the package is returned. we ask for your patience and promise in return to do everything in our power to make sure your gift basket arrives in perfect condition and as soon as possible.", "yes, we love putting together a set of many identical gift baskets for you to distribute to your customers and clients. we can even handle the delivery for you! just give us a call or stop by and discuss your theme and budget. our team is here to help you prepare the perfect business gift!", "yes, we can build a basket with healthy items such as fruits, nuts, granola, organic snacks and healthy beverage options.", "yes, you can call or order online and we can deliver one or many gift baskets to any location within lubbock city limits for a flat delivery fee of $10. everyone loves getting a basket delivered!", "yes! we carry a wide variety of texas tech and other school’s memorabilia in store. call us today to find out what we have in stock and we can put a custom gift basket together for the sports fan in your life.", "yes, if you simply tell us a bit about the recipient of the gift basket and a budget. we can take it from there and save you the work. our team has expert experience building the appropriate gift baskets for any and every occasion. visit our custom basket page to submit an online order.", "of course! we can ship to any location in the lower 48 usa states.", "usually we can turn a custom basket around within 24 – 48 hrs. please call early to give us as much time as possible if you have a rush order."]}
{"question": "how do i prep before my application?", "answer": "shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "id": "f5eb3bccf4fc74c2fa531c010eafba45", "domain": "desertbronzetan.com", "domain_index": 0, "negative": "apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "candidates": ["shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "please allow 6-8 hours before showering after application.", "tan application will dry within 3-5 minutes.", "only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "yes, but not until you have had it a year! 12 month shelf life.", "desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!"]}
{"question": "how do i apply it?", "answer": "apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "id": "959f1002f55844e48db1acb362c75917", "domain": "desertbronzetan.com", "domain_index": 0, "negative": "one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "candidates": ["apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "please allow 6-8 hours before showering after application.", "tan application will dry within 3-5 minutes.", "only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "yes, but not until you have had it a year! 12 month shelf life.", "desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!"]}
{"question": "how often do i need to apply it?", "answer": "one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "id": "6e20e9e5b43cacc701b4318756c3dc24", "domain": "desertbronzetan.com", "domain_index": 0, "negative": "like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "candidates": ["one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "please allow 6-8 hours before showering after application.", "tan application will dry within 3-5 minutes.", "only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "yes, but not until you have had it a year! 12 month shelf life.", "desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!"]}
{"question": "will it fade or get patchy like most self tanners?", "answer": "like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "id": "db804838de83925e0e9f60ab57767a9c", "domain": "desertbronzetan.com", "domain_index": 0, "negative": "if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "candidates": ["like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "please allow 6-8 hours before showering after application.", "tan application will dry within 3-5 minutes.", "only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "yes, but not until you have had it a year! 12 month shelf life.", "desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!"]}
{"question": "i have waited to long before reapplying or i have several coats and want a fresh start?", "answer": "if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "id": "aaa2c8a65fffa593e4f34ef980dfaac8", "domain": "desertbronzetan.com", "domain_index": 0, "negative": "please allow 6-8 hours before showering after application.", "candidates": ["if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "please allow 6-8 hours before showering after application.", "tan application will dry within 3-5 minutes.", "only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "yes, but not until you have had it a year! 12 month shelf life.", "desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!"]}
{"question": "when can i shower?", "answer": "please allow 6-8 hours before showering after application.", "id": "75a8b841c1e64e04d8ae2dae636cb78e", "domain": "desertbronzetan.com", "domain_index": 0, "negative": "tan application will dry within 3-5 minutes.", "candidates": ["please allow 6-8 hours before showering after application.", "shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "tan application will dry within 3-5 minutes.", "only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "yes, but not until you have had it a year! 12 month shelf life.", "desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!"]}
{"question": "how long does it take to dry on skin?", "answer": "tan application will dry within 3-5 minutes.", "id": "0bdb75d97c9955ae13c89e649e07e590", "domain": "desertbronzetan.com", "domain_index": 0, "negative": "only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "candidates": ["tan application will dry within 3-5 minutes.", "shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "please allow 6-8 hours before showering after application.", "only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "yes, but not until you have had it a year! 12 month shelf life.", "desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!"]}
{"question": "will it come off on my clothes?", "answer": "only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "id": "96963cc81457d9705398196ff186fcf8", "domain": "desertbronzetan.com", "domain_index": 0, "negative": "if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "candidates": ["only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "please allow 6-8 hours before showering after application.", "tan application will dry within 3-5 minutes.", "if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "yes, but not until you have had it a year! 12 month shelf life.", "desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!"]}
{"question": "will it sweat off??", "answer": "if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "id": "d479357a9ad828d7c3dd51ffde07a628", "domain": "desertbronzetan.com", "domain_index": 0, "negative": "no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "candidates": ["if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "please allow 6-8 hours before showering after application.", "tan application will dry within 3-5 minutes.", "only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "yes, but not until you have had it a year! 12 month shelf life.", "desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!"]}
{"question": "the color is dark but i want even darker?", "answer": "no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "id": "c6286dde7a1801aef04d1ea82c303771", "domain": "desertbronzetan.com", "domain_index": 0, "negative": "i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "candidates": ["no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "please allow 6-8 hours before showering after application.", "tan application will dry within 3-5 minutes.", "only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "yes, but not until you have had it a year! 12 month shelf life.", "desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!"]}
{"question": "why use a mitt?", "answer": "i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "id": "25fbc5e97fa55d404e44a2d140edd885", "domain": "desertbronzetan.com", "domain_index": 0, "negative": "do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "candidates": ["i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "please allow 6-8 hours before showering after application.", "tan application will dry within 3-5 minutes.", "only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "yes, but not until you have had it a year! 12 month shelf life.", "desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!"]}
{"question": "how do i maintain my tan?", "answer": "do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "id": "dd3fd38550daa762558671c84d308af8", "domain": "desertbronzetan.com", "domain_index": 0, "negative": "like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "candidates": ["do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "please allow 6-8 hours before showering after application.", "tan application will dry within 3-5 minutes.", "only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "yes, but not until you have had it a year! 12 month shelf life.", "desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!"]}
{"question": "will it rinse off in the shower??", "answer": "like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "id": "c6137e701819d3b5a2c907daca6b9969", "domain": "desertbronzetan.com", "domain_index": 0, "negative": "yes, but not until you have had it a year! 12 month shelf life.", "candidates": ["like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "please allow 6-8 hours before showering after application.", "tan application will dry within 3-5 minutes.", "only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "yes, but not until you have had it a year! 12 month shelf life.", "desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!"]}
{"question": "does desert bronze expire?", "answer": "yes, but not until you have had it a year! 12 month shelf life.", "id": "2c822d2364bbd19017e2a2a9759ddc66", "domain": "desertbronzetan.com", "domain_index": 0, "negative": "desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!", "candidates": ["yes, but not until you have had it a year! 12 month shelf life.", "shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "please allow 6-8 hours before showering after application.", "tan application will dry within 3-5 minutes.", "only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!"]}
{"question": "is it safe?  y e s ! 100% vegan", "answer": "desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!", "id": "ba476ea0a0e96cfaa466923d00a6ecae", "domain": "desertbronzetan.com", "domain_index": 0, "negative": "shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "candidates": ["desert bronze is one of very few self tanning products that is 100% vegan, organic and peta approved. no harmful additives!", "shower, exfoliate, shave, and dry skin completely. do not apply any lotion or oils to skin before application if you want the area tan.", "apply 1-2 pumps of foam to provided mitt. apply to one body part at a time. (i personally start with my chest/neck, then to arms, stomach, thighs, lower legs, hands/feet, face and lastly my back) apply in a circular motion. apply lightly to the following areas: face, hands, ankles, knees, and elbows.", "one coat of desert bronze will last 5-7 days. if you want a very consistent dark tan with no fade time i suggest every 4 days.", "like any self tanner it will fade with time. there is not patchy phase with desert bronze.", "if you have any dark patches due to dryer areas of skin and you want to remove the tan, you have applied and applied over a long period of time and want it all off for a new start, or have waited too long before reapplying and want a fresh start.. soak in the tub or long shower, use your favorite scrub ( not necessary) and an exfoliating mitt or loufa. scrub vigorously. the new tan application will cover and distribute very well if not all tan is removed!! do not stress.. just add more tan! trust me!", "please allow 6-8 hours before showering after application.", "tan application will dry within 3-5 minutes.", "only if you immediately put on clothing before allowing to fully dry. if you do not rinse tan and your skin or clothing gets wet or you sweat. but only in this instance.", "if you are wearing very tight clothing and are sweating extensively the tan will want to rub off like any self tanner or spray tan. but do not stress. simply shower, exfoliate in the general area and reapply as directed above.", "no problem!! either apply a second coat on first application or after showering (6-8 hours after application) simply apply another coat!", "i would not sell this product with out a mitt included. i have had tan palms too many times to leave that out for my customers. use the mitt!! you will achieve a streak free tan with clean palms this way!", "do not scrub body unless you exfoliating for new application. wash lightly with soap. using a daily moisturizing lotion will greatly improve the life time of your tan. when drying off do not rub roughly.", "like any self tanner or spray tan.. the solution will wash off but will leave you with a flawless, dark tan.", "yes, but not until you have had it a year! 12 month shelf life."]}
{"question": "what is invisalign?", "answer": "invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "id": "240d30dc3b97d10b26cf52e0695f2c9e", "domain": "anchordentalgroup.com", "domain_index": 0, "negative": "as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "candidates": ["invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma", "yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished."]}
{"question": "how does the invisalign process work?", "answer": "as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "id": "791de4422f5072b3466b05a6ef356ed8", "domain": "anchordentalgroup.com", "domain_index": 0, "negative": "the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "candidates": ["as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma", "yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished."]}
{"question": "how long does invisalign treatment take?", "answer": "the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "id": "afd87736976c8982f8a4cb9982768b12", "domain": "anchordentalgroup.com", "domain_index": 0, "negative": "since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "candidates": ["the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma", "yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished."]}
{"question": "how often do i have to visit the dentist?", "answer": "since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "id": "80a15bba8a1ab0bf68eeb30195a06810", "domain": "anchordentalgroup.com", "domain_index": 0, "negative": "the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "candidates": ["since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma", "yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished."]}
{"question": "what are the primary features of invisalign?", "answer": "the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "id": "86291a0bbccc526e03430a136f04da4e", "domain": "anchordentalgroup.com", "domain_index": 0, "negative": "cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "candidates": ["the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma", "yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished."]}
{"question": "how much does invisalign cost?", "answer": "cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "id": "d2e26afd6efdc133ff65efccd80f304f", "domain": "anchordentalgroup.com", "domain_index": 0, "negative": "you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "candidates": ["cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma", "yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished."]}
{"question": "how will invisalign fit my lifestyle?", "answer": "you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "id": "d064bbbda40eae00d8213ec45cf56f66", "domain": "anchordentalgroup.com", "domain_index": 0, "negative": "invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "candidates": ["you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma", "yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished."]}
{"question": "are there any food or drink restrictions?", "answer": "invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "id": "0f34d7cce3de75c73344c25400236b9b", "domain": "anchordentalgroup.com", "domain_index": 0, "negative": "the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "candidates": ["invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma", "yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished."]}
{"question": "how many sets of aligners will i need?", "answer": "the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "id": "96dacad8ffd39a787ea445bc2dfd2270", "domain": "anchordentalgroup.com", "domain_index": 0, "negative": "yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "candidates": ["the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma", "yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished."]}
{"question": "can adults use invisalign?", "answer": "yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "id": "f4798594311526df2b94fbc2a23fb862", "domain": "anchordentalgroup.com", "domain_index": 0, "negative": "yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "candidates": ["yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma", "yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished."]}
{"question": "can teenagers use invisalign?", "answer": "yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "id": "9bbc419cc4e3e875fd7eab5b6a26a1a4", "domain": "anchordentalgroup.com", "domain_index": 0, "negative": "every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "candidates": ["yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma", "yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished."]}
{"question": "how often do i have to change my invisalign aligners?", "answer": "every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "id": "0c660d4f391f4bbb8566e4ccc1e815d7", "domain": "anchordentalgroup.com", "domain_index": 0, "negative": "each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "candidates": ["every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma", "yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished."]}
{"question": "how do i clean my aligners?", "answer": "each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "id": "859ebfd79399b843a981e5ef1540ff54", "domain": "anchordentalgroup.com", "domain_index": 0, "negative": "since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma", "candidates": ["each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma", "yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished."]}
{"question": "can i play sports with invisalign?", "answer": "since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma", "id": "8fac7d937c5b4491859dcef055add33e", "domain": "anchordentalgroup.com", "domain_index": 0, "negative": "yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished.", "candidates": ["since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma", "invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished."]}
{"question": "can i play my instrument with invisalign?", "answer": "yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished.", "id": "bb548e1c3784e389f11fc1b177e6135a", "domain": "anchordentalgroup.com", "domain_index": 0, "negative": "invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "candidates": ["yes! just remove your aligners to practice playing your instrument, and pop them back in when you're finished.", "invisalign is a series of custom-fitted, clear aligners which straighten teeth without brackets or metal wires.  using advanced 3d computer image technology throughout the consultation process, we will develop a treatment plan based on your unique smile.  a series of custom clear aligners will then be manufactured to fit your teeth during each stage of the invisalign treatment process.", "as your treatment progresses, invisalign clear plastic aligners are designed to move your teeth in small increments. you'll wear each aligner for about two weeks before replacing it with the next one in the series.  this process will continue until your teeth are in their prescribed, corrected positions. your dentist will determine the duration of your invisalign treatment based on your specific needs.", "the duration of your invisalign treatment will be determined by your dentist, based on your specific needs.  factors that may determine the duration of your treatment include the shape of your bite, the misalignment of your teeth or jaw, and the amount of shifting needed to correct the problem.", "since invisalign aligners require no tightening or adjustments  – you just change to a new set of aligners every two weeks – your dentist will schedule brief appointments with you every 4 to 6 weeks. during these appointments, your dentist will take the opportunity to review your progress and general oral health, answer your questions, and adjust your treatment as required.", "the features of invisalign include: removable for eating, brushing and flossing do not require adjustment appointments a lower profile appearance than braces smooth construction", "cost will depend on the duration of your treatment and the severity of your case. for instance, the more severe the misalignment issue, the more aligners you'll require and the more your treatment will cost. in many cases, the cost of invisalign is comparable to that of traditional orthodontic treatment (braces).", "you may discover that invisalign fits very comfortably into your day-to-day life. you can take your aligners out whenever you need to eat, drink, brush or floss. that means no dietary restrictions while straightening your smile.", "invisalign aligners are removable, meaning you can take them out to eat. as a result, when it comes to invisalign there are no dietary restrictions, so you can continue to eat all the foods you love! we recommend removing your clear aligners when you consume beverages such as coffee, wine, or dark sodas, to avoid staining them.", "the severity of your misalignment will determine the answer to this question.  only your dentist will be able to provide you with an accurate estimate of how many aligners you will need, based on a careful evaluation of your bite during an initial consultation.", "yes! anyone with healthy teeth and gums is a potential candidate for invisalign. more and more adults are deciding to correct orthodontic issues left untreated in their childhood.in large part this is because options like invisalign offer a lower profile orthodontic treatment method compared to traditional braces.", "yes! teens can absolutely be candidates for invisalign. in fact, invisalign has made a line of aligners to meet the unique needs of teenagers. invisalign teen aligners come with compliance indicators on them (small blue dots that fade away after the aligners have been worn for two full weeks) to help teens stay on track with their treatment. they also come with eruption tabs, which provide space for second molars to help prevent t", "every two weeks or so, most patients change to their next set of aligners. your dentist will tell you exactly how often you should switch out your aligners.", "each time you remove them, rinse your aligners to wash away dry saliva and plaque that can result in dental decay and bad breath. soak your aligners using denture cleaner, the official invisalign cleaning crystals, and/or retainer brite. brush and floss your teeth before you put your aligners back in. good oral hygiene is key to maintaining healthy teeth and preventing cavities and decay. failing to brush and floss properly can tra", "since invisalign aligners are removable, you can play sports without worrying about causing damage to your aligners. however, keep in mind that invisalign aligners must be kept in for a minimum of 22 hours a day, so plan your time carefully. you'll also want to invest in a sports mouth guard to protect your teeth, as orthodontic treatment can cause your teeth to loosen slightly as they move into their new positions, and this can ma"]}
{"question": "are all of your bamboo-based products 100% biodegradable?", "answer": "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "id": "03cf318541ec9e1082196c84fc274ad3", "domain": "greenzla.com", "domain_index": 0, "negative": "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "candidates": ["all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!"]}
{"question": "are your bamboo utensils dishwasher safe?", "answer": "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "id": "89566ca0dd0bf4f67bf70eeee02ebf6a", "domain": "greenzla.com", "domain_index": 0, "negative": "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "candidates": ["our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!"]}
{"question": "how long does bamboo cutlery typically last?", "answer": "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "id": "3be26f3cd3ad4b912c61e013dc4aa770", "domain": "greenzla.com", "domain_index": 0, "negative": "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "candidates": ["our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!"]}
{"question": "can your peva bpa-free bags be stained by food and how do i clean them?", "answer": "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "id": "61b3e338994c24d99b526419b7046fa1", "domain": "greenzla.com", "domain_index": 0, "negative": "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "candidates": ["while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!"]}
{"question": "why do you use bamboo for your utensils and toothbrushes?", "answer": "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "id": "546c4edc789857db0c07e429d0035423", "domain": "greenzla.com", "domain_index": 0, "negative": "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "candidates": ["each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!"]}
{"question": "are your peva bpa-free resealable bags safe to use with food?", "answer": "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "id": "4129c878b6b6006dbb626f5df568dc27", "domain": "greenzla.com", "domain_index": 0, "negative": "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "candidates": ["our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!"]}
{"question": "why is peva better than other types of plastics?", "answer": "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "id": "a5896ae55396f21b4b43a019862c3119", "domain": "greenzla.com", "domain_index": 0, "negative": "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "candidates": ["unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!"]}
{"question": "is it safe to use your beeswax food wraps if you have a nut allergy?", "answer": "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "id": "cdcddcad0aa9e79d4e4d5b3de9dc9578", "domain": "greenzla.com", "domain_index": 0, "negative": "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "candidates": ["our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!"]}
{"question": "can you freeze beeswax food wraps?", "answer": "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "id": "c733d7d23b55d9871db6624d0fa2e2f0", "domain": "greenzla.com", "domain_index": 0, "negative": "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "candidates": ["our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!"]}
{"question": "can i use my bamboo cotton make-up pads with my own face cleaner?", "answer": "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "id": "41c588aa86f8f7b3abe48b7a7f47ddce", "domain": "greenzla.com", "domain_index": 0, "negative": "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "candidates": ["to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!"]}
{"question": "how are your bamboo cotton make-up pads different from regular cotton wipes?", "answer": "our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "id": "a9dbdfd881a2dfee118600bc95a983a9", "domain": "greenzla.com", "domain_index": 0, "negative": "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "candidates": ["our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!"]}
{"question": "how do you clean your bamboo cotton make-up removal pads?", "answer": "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "id": "0b6ae706c1eb78f13b89b4407e3b60e9", "domain": "greenzla.com", "domain_index": 0, "negative": "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "candidates": ["our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!"]}
{"question": "how can i contact customer service?", "answer": "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "id": "6f6599a31b419aea8c1e9c52dc1732c9", "domain": "greenzla.com", "domain_index": 0, "negative": "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "candidates": ["we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!"]}
{"question": "do you offer 100% money back?", "answer": "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "id": "9865695f8a34c2d9ac5ccffe21e3cd72", "domain": "greenzla.com", "domain_index": 0, "negative": "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "candidates": ["100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!"]}
{"question": "what payment methods do you accept?", "answer": "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "id": "b4b8551f19af03e11b335dbddbadf389", "domain": "greenzla.com", "domain_index": 0, "negative": "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!", "candidates": ["you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!", "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!"]}
{"question": "how long does shipping take?", "answer": "it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!", "id": "f1a28807a6d0468d82c80a654f91f3dc", "domain": "greenzla.com", "domain_index": 0, "negative": "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "candidates": ["it depends on which type of delivery you chose while product purchase. but it should be as fast as possible! if you have any questions, please contact us!", "all of our bamboo products are entirely plant-based, fully compostable, and can be safely recycled. while we design all our products to last as long as possible, there will eventually come a time for them to be replaced. when you’ve finished with them you can simply place them into a compost bin or incorporate them into a home craft project.", "our bamboo utensil sets are 100% dishwasher safe, but you must turn off the ‘hot and dry’ function to avoid potential warping. it’s also best to use a brush with gentle bristles to clear your cutlery of any debris.  \nalternatively, you can wash our utensils by hand, either in warm water and soap or in a vinegar and salt blend.", "our premium bamboo utensil sets are crafted using resilient, long-lasting bamboo shoots. that paired with top-grade tree resin gives our cutlery one of the longest lifespans on the market.  \nnot only does they last for upwards of 6 months (with proper care), but they can also very easily be recycled or repurposed.", "while some foods - such as curry or tomato sauce - can stain our peva resealable bags, there are several methods to get them as clean as new again. one of the best ways to do this is to rub a mix of baking soda and warm water into the inside of the bag and let it stand for a day before rinsing clean.", "each of our bamboo utensil sets is made from consciously cultivated organic bamboo shoots that we source from eco-friendly plantations.  \nbamboo is one of the fastest growing, widely available plants in the world – with over a 1000 species internationally. this is what gives all of our utensils, straws, and toothbrushes their sustainable status.", "our food grade, bpa-free peva reusable bags are made from a non-toxic material that avoids the use of chlorine and other petroleum-based chemicals. as such, our consciously sourced bags can safely store produce and snacks without exposing them to harmful, synthetic materials.", "unlike other synthetic plastics, the peva we use for our resealable bags is 100% biodegradable and non-chlorinated, which makes it one of the most environmentally friendly materials available.", "our wraps are produced by an expert team in an environment that doesn’t manufacture any nut-based goods.  \nwhile we work to ensure there are no nuts involved in our manufacturing process, we cannot guarantee you won’t have a reaction. this is why we advise all customers to tread carefully with all food-based items.", "our organic beeswax food wraps are one of the most versatile food containment options available. not only are they completely self-sealing and air-tight, but they can also be used alongside a number of cold food preservation systems, including fridges and freezers.", "to better integrate our organic bamboo cotton make-up wipes with your beauty regime, we have worked to make them as versatile as possible. this means our “soft on skin”, “tough on make-up” material can be used alongside your favorite skin cleansing products.", "our reusable make-up pads are crafted from 100% biodegradable, ultra-soft bamboo cotton fibers. they feel great on the skin, are quick-drying, super-absorbent, and have hypoallergenic properties. the antimicrobial nature of bamboo means our pads are resistant to bacterial and fungal infestations.", "our 20-piece set of reusable bamboo make-up pads is incredibly easy to wash and maintain, especially with the featured greenzla 2-in-1 travel/ laundry bag. you simply need to soak your pads in warm water for 5 – 10 minutes before machine washing them at a 40 to 60ºc temperature.", "we’re always available to answer any questions, and will do our best to help resolve any issues related to your greenzla product. you can contact us via email 24/7! response time: within 12 hours", "100% satisfaction guaranteed - if you don't like the product you will get your money back! 100% money back guaranteed!", "you can make a purchase of all products on amazon website. just click on a product you liked and you should find the link to product's page on amazon!"]}
{"question": "what are your payment terms?", "answer": "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "id": "be959b2e34379b85dbd80ed16b3fef96", "domain": "kenes-tours.com", "domain_index": 0, "negative": "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "candidates": ["a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "what payment methods do you accept?", "answer": "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "id": "467042f26f2377725dd40f9713a49dac", "domain": "kenes-tours.com", "domain_index": 0, "negative": "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "candidates": ["payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "what happens in the event of currency fluctuations?", "answer": "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "id": "2a16ae2a49aaea11003c05091187ee77", "domain": "kenes-tours.com", "domain_index": 0, "negative": "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "candidates": ["in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "what is your cancelation policy?", "answer": "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "id": "a08cd115ee8fb1475dde3a303c641ed9", "domain": "kenes-tours.com", "domain_index": 0, "negative": "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "candidates": ["cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "what items are not included in your land package prices?", "answer": "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "id": "ef3490cf02627a6ef6ee792ca615dc09", "domain": "kenes-tours.com", "domain_index": 0, "negative": "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "candidates": ["international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "what are your suggested gratuities?", "answer": "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "id": "251735bc016b90a298ee684a3c23965b", "domain": "kenes-tours.com", "domain_index": 0, "negative": "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "candidates": ["please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "what kind of travel documents will i receive and when?", "answer": "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "id": "a8b77eee74fe17db0996326cea1dc710", "domain": "kenes-tours.com", "domain_index": 0, "negative": "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "candidates": ["approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "what happens if changes are made amendments after departure?", "answer": "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "id": "ffdf0719d06fc3bdf71fad172cd047d9", "domain": "kenes-tours.com", "domain_index": 0, "negative": "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "candidates": ["itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "vat information for israeli citizens", "answer": "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "id": "b1a110164a17c847fef058644191afcb", "domain": "kenes-tours.com", "domain_index": 0, "negative": "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "candidates": ["all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "passports & visas", "answer": "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "id": "41e61a27c567ad1498e46826d9b1b6d2", "domain": "kenes-tours.com", "domain_index": 0, "negative": "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "candidates": ["passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "travel insurance", "answer": "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "id": "d854d2e3a9088cadbafa788ccb9df7f4", "domain": "kenes-tours.com", "domain_index": 0, "negative": "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "candidates": ["we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "hotel accommodations", "answer": "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "id": "9a70a3eab9773cb94b34d2877f95c65f", "domain": "kenes-tours.com", "domain_index": 0, "negative": "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "candidates": ["the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "children", "answer": "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "id": "f9f54b55f700489de4411b209021ab66", "domain": "kenes-tours.com", "domain_index": 0, "negative": "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "candidates": ["minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "meals", "answer": "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "id": "61f60d475e08b0830d3dbb6178d740d4", "domain": "kenes-tours.com", "domain_index": 0, "negative": "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "candidates": ["all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "transfers", "answer": "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "id": "64c9317414999bf9be09a846d9b3a040", "domain": "kenes-tours.com", "domain_index": 0, "negative": "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "candidates": ["if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "transportation & program", "answer": "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "id": "7fcc1ee93e3975239400824084f4be16", "domain": "kenes-tours.com", "domain_index": 0, "negative": "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "candidates": ["transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "public holidays", "answer": "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "id": "e85f6a6af0c66bd7a33dc46d128ce9a0", "domain": "kenes-tours.com", "domain_index": 0, "negative": "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "candidates": ["on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "itinerary & hotel amendments", "answer": "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "id": "4de7898f65501a420ae641c4aa24ac3e", "domain": "kenes-tours.com", "domain_index": 0, "negative": "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "candidates": ["occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "travelers with physical limitations", "answer": "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "id": "da6c3365dc260dc79295a184fd48677f", "domain": "kenes-tours.com", "domain_index": 0, "negative": "please check with your healthcare provider for up-to-date requirements.", "candidates": ["kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "please check with your healthcare provider for up-to-date requirements.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "health requirements", "answer": "please check with your healthcare provider for up-to-date requirements.", "id": "03e523bc17d497c7963b0b6790d48bbd", "domain": "kenes-tours.com", "domain_index": 0, "negative": "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip.", "candidates": ["please check with your healthcare provider for up-to-date requirements.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip."]}
{"question": "photography for promotional purposes", "answer": "we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip.", "id": "f38c01f74533c6dad49b47d84f8e6155", "domain": "kenes-tours.com", "domain_index": 0, "negative": "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "candidates": ["we may use for promotional purposes photographs, images or videos taken by trip participants or by anyone associated with the tour operator. no payment or compensation will be made for use of this material. if you do not want images of yourself or your tour party to be included in our marketing activities, you are required to notify us by the start of your trip.", "a $500 per person non-refundable deposit is required for kenes tours to begin the booking process. please understand that we do our work long before your tour even starts. therefore, even if the tour is canceled, the deposit compensates us for work already done.\nthe full balance and final payment are due 60 days before the scheduled trip begins in israel, unless another date is specified in your invoice.\nkenes tours reserves the right to automatically cancel your reservation on that date final payment is due, should the final payment not be received.\nkenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. notification of any changes will be made explicitly to the participants where relevant.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. please refer to your individual proposal for your cancelation policy and fees.", "payments may be made via bank wire transfer (including bank commission) or with american express, mastercard, and visa credit cards (plus 3% service charge).\ncredit card charges will only be processed upon submission of a completed credit card authorization form. third-party credit cards are not acceptable.\nall payments are processed internationally. you should check with your bank or credit card provider regarding additional international processing fees.", "in the event of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to operate the trip.", "cancelations must be made in writing. the cancelation fee depends on the date on which we receive written notification of your request to cancel your booking. please note that the deposit is non-refundable.\ncancelation fees:\ncancelations made by the client60 or more days prior to the start of the scheduled trip incur the loss of the deposit.\ncancelations made by the client 59 to 31 days prior to the start of the scheduled trip incur the loss of 50% of the full trip cost.\ncancelations made by the client 30 days or less prior to the start of the scheduled trip incur the loss of 100% of the full trip cost.\nnote:  kenes tours reserves the right to adjust its terms of payment, including cancelation policies and initial deposits, per specific situations and negotiated agreements with individual clients. please refer to your individual proposal for your specific cancelation policy and fees.", "international or domestic airfare\ntravel and medical insurance\nairport vip services\npersonal expenses (e.g. laundry services, spa treatments, passport and/or visa fees)\nmeals not specified in your itinerary\nalcoholic beverages not specified in your itinerary\nservices of a personal on-site concierge\nservices of a security guard and/or medic\ngratuities for the driver and guide (see our recommendations below)", "please note that gratuities to guides, drivers, and hotel staff are not included in our package rates. as with most services businesses, it is customary in israel to show satisfaction with and appreciation for service providers with cash gratuities at the end of the tour. we recommend the following guidelines:\ndriver/guide (1 person) in a private car with up to 5 passengers:  $75 - $125 per touring day\nfor groups of less than 10 people:\n+ for the driver, $50 for the driver per touring day\n+ $100 for the guide per touring day\nfor groups of 10 to 19 people:\n+ $5 per person for the driver per touring day\n+ $10 per person for the guide per touring day\ndriver and guide (2 people) in a vehicle with a group of 20 or more passengers: $4 for the driver and $8 for the guide per touring day per passenger\nonsite coordinator tips for groups of 20 or more participants: $5 per participant per day\nnote:  kenes tours is happy to include gratuities in your package rate, with an additional 17% vat.  if you want these fees added to your invoice, please let us know.", "approximately 21 days prior to departure, provided that full payment has been received by kenes tours, you will receive your final itinerary with all contact and reservation information. travelers are responsible for ensuring kenes tours has all correct e-mail addresses.", "itinerary changes happen. if amendments are made during the trip, additional costs or refunds will be calculated at the local rate at the time of the amendment. these will be reconciled with the passenger while in israel.", "all our prices exclude 17% vat. foreign nationals are not required to pay vat. israeli citizens are not exempt from paying vat even if they have other citizenships. hotels might require that you present them with proof of your nationality in order to prove you are not also an israeli citizen. please save the small permit slip that is issued to you at passport control upon entering israel. it is all the proof that you will need in order to verify your nationality.", "passengers are responsible for ensuring that they have the proper travel documents and must check with their respective consulate(s) or a visa agency to determine whether any visas or passports are required.\na visa may be required for certain countries that you will be visiting on your trip and must be obtained prior to travel. us and canadian citizens travelling to israel do not require a visa.\npassports should be valid for at least 6 months from your return date from israel. the passport number and expiration date of all passengers on the reservation is required to verify your identity with the hotel upon check-in. please provide this information before the trip begins to our customer service department or your travel advisor.", "we strongly recommend that you purchase your own . please discuss land, air and health insurance options with your insurance provider.some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. we therefore recommend that you secure insurance within 14 days of your initial deposit payment date.", "the trip price includes .\nour standard is to provide the best available hotels while considering value. although the level of accommodations may differ slightly from hotel to hotel, we are committed to your comfort.\nwe reserve the right to make substitutions with hotels of equal standard. no refunds will be issued for differences between hotel prices.\nthe standard hotel room in israel is generally smaller than in the us, comfortably accommodating two people in either one king-sized bed or two single beds. some hotels offer triple rooms consisting of standard twin beds plus a sofa/folding bed or cot for the third person. there typically are no queen beds.\nspecial requests such as room selections, bed types, and smoking preferences are subject to availability and are strictly at the discretion of the hotel's management on a run-of-house basis.\nall hotel rates are non-negotiable and are based on the agreements made between kenes tours and its suppliers.\nhotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. if you are taking a late-night flight, make sure to organize adequate arrangements for accommodation until you are ready to leave for the airport. if a day room is included in the itinerary, check-out time will usually be at 6:00 p.m.", "minimum age for  on escorted trips is 6. discounts for  sharing a room as third apply to  under 12.  ages 13 and up are priced as adults.", "all  are as specified in each itinerary.  are based on hotels’ or restaurants’ buffets or set menus. in general, beverages are not included, unless specifically stated.", "if your package includes arrival and departure , this will be detailed in your travel documents. if you deviate from the arrival and/or departure dates and times as specified in your travel documents, you will need to arrange your own  and ask us to arrange them on your behalf. the cost of this transfer service will be added to your invoice. when requesting a transfer service, please provide us with your flight information.", "transportation throughout the trip will be as specified in the proposal. the size of the vehicle will be dictated by the number of participants and will be determined by kenes tours. times listed in itineraries are approximate and meant only as guidelines. kenes tours reserves the right to make any itinerary changes it deems as necessary. in such cases where programs are changed, a site removed will be substituted by an alternative visit, or we may choose to remove a site to allow for more time at other listed locations. in such an event kenes tours will not offer a monetary refund or compensation of any kind to trip participants.", "on dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. on these occasions, touring itineraries may be amended to reflect these closures.", "occasionally during holidays and certain periods, due to unforeseen circumstances, last-minute changes may be made, sometimes after arrival, in the sequence of the tour and/or hotels. we, therefore, reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. in such cases, there will be no cost adjustment.", "kenes tours will make all reasonable accommodations to address trip participants’ physical limitations. participants requiring assistance or special accommodations in any form are required to notify kenes tours in writing at the time of reservation. kenes tours will use its good efforts to accommodate the trip participant’s needs. due to space limitations, special advance arrangements may need to be made to accommodate wheelchairs and walkers aboard motor coaches. additional costs may be involved and kenes tours will notify the participant of such in advance of the trip. \nto enjoy touring in israel, you should be in good health and able to walk reasonable distances, often over unpaved and uneven surfaces. some of the most memorable sightseeing can only be accomplished on foot. the amount of walking you do, however, is at your discretion. we recommend that you pack sturdy, comfortable walking shoes that already have been broken-in to appreciate fully what your trip has to offer.\nactive components such as hiking, bicycling and walking longer distances may be included; hills and/or uneven terrain may be encountered on several days. guests should be able to walk two-to-three miles and stand for long periods of time with no difficulty. your journey is moderately paced, and may include some early morning hotel departures and extended motorcoach travel.\nkenes tours reserves the right to remove any person from a trip who has not provided the required notification and has not received written confirmation from kenes tours. all related expenses, including those to return home, will be borne by the passenger.\nplease note: we regret that in some cases the kenes tours itinerary cannot accommodate wheelchairs or motorized scooters. likewise, we regret that we’re unable to provide individual assistance to guests with walking difficulties or other personal needs. the responsibility of the kenes tours educator/guide who accompanies your trip is to ensure that the larger group enjoys a relaxing and informative journey; he or she cannot be relied upon to provide ongoing individual assistance to any one guest. guests requiring continuous individualized assistance must be accompanied by an able-bodied companion who can provide it.", "please check with your healthcare provider for up-to-date requirements."]}
{"question": "how can i purchase and receive my jr pass?", "answer": "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "id": "221af35b9d12384ef6e0dabe91736c51", "domain": "japan-jr-pass.com", "domain_index": 0, "negative": "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "candidates": ["you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "yes, you can cancel your order.for details, please check cancel/refund policy.", "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets."]}
{"question": "how many days in advance can i order?", "answer": "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "id": "2db91551df19b3e85b79c144815fe6ff", "domain": "japan-jr-pass.com", "domain_index": 0, "negative": "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "candidates": ["there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "yes, you can cancel your order.for details, please check cancel/refund policy.", "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets."]}
{"question": "can i place my order more than 3 months before my departure?", "answer": "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "id": "8de3e588be73157e1419243a5a0173bf", "domain": "japan-jr-pass.com", "domain_index": 0, "negative": "yes, you can cancel your order.for details, please check cancel/refund policy.", "candidates": ["yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "yes, you can cancel your order.for details, please check cancel/refund policy.", "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets."]}
{"question": "can i cancel my order?", "answer": "yes, you can cancel your order.for details, please check cancel/refund policy.", "id": "45d05ad4e8b695f2538b5057ac852dc3", "domain": "japan-jr-pass.com", "domain_index": 0, "negative": "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "candidates": ["yes, you can cancel your order.for details, please check cancel/refund policy.", "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets."]}
{"question": "i entered the wrong name for my order. can i change the name for my order?", "answer": "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "id": "16ac20e60f3ccc4cb89d850817e39467", "domain": "japan-jr-pass.com", "domain_index": 0, "negative": "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "candidates": ["yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "yes, you can cancel your order.for details, please check cancel/refund policy.", "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets."]}
{"question": "my child will turn 12 years old in japan. does he/she need an adult jr pass?", "answer": "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "id": "e1dd01fd3eb2cfbb48e1a33b687b02eb", "domain": "japan-jr-pass.com", "domain_index": 0, "negative": "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "candidates": ["the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "yes, you can cancel your order.for details, please check cancel/refund policy.", "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets."]}
{"question": "how can i pay for my order? (payment method)", "answer": "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "id": "1189339dcf7d2ccda053dbe4e12fd9c6", "domain": "japan-jr-pass.com", "domain_index": 0, "negative": "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "candidates": ["you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "yes, you can cancel your order.for details, please check cancel/refund policy.", "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets."]}
{"question": "which credit card can i use?", "answer": "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "id": "02521de1c572a86a8859b787951df3dc", "domain": "japan-jr-pass.com", "domain_index": 0, "negative": "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "candidates": ["you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "yes, you can cancel your order.for details, please check cancel/refund policy.", "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets."]}
{"question": "can i get a receipt for my payment", "answer": "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "id": "a1934553b0932ddfa67f4feb1d15cadd", "domain": "japan-jr-pass.com", "domain_index": 0, "negative": "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "candidates": ["yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "yes, you can cancel your order.for details, please check cancel/refund policy.", "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets."]}
{"question": "what currency can i pay?", "answer": "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "id": "5065d9a7dca247243a85c4c757d75a39", "domain": "japan-jr-pass.com", "domain_index": 0, "negative": "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "candidates": ["credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "yes, you can cancel your order.for details, please check cancel/refund policy.", "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets."]}
{"question": "how much is the shipping fee?", "answer": "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "id": "afb89c43b62c3950e7acbc309cc89ecb", "domain": "japan-jr-pass.com", "domain_index": 0, "negative": "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "candidates": ["shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "yes, you can cancel your order.for details, please check cancel/refund policy.", "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets."]}
{"question": "how much is the shipping fee?", "answer": "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "id": "2b43a6e5b6cc86ebdbd6200e67c31756", "domain": "japan-jr-pass.com", "domain_index": 0, "negative": "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "candidates": ["shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "yes, you can cancel your order.for details, please check cancel/refund policy.", "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets."]}
{"question": "can i receive my voucher in japan?", "answer": "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "id": "1e0e8b0c835eb49c1878195e5d1808aa", "domain": "japan-jr-pass.com", "domain_index": 0, "negative": "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "candidates": ["yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "yes, you can cancel your order.for details, please check cancel/refund policy.", "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets."]}
{"question": "is it safe to pay by credit card?", "answer": "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "id": "bf06faa9e1cbf771642f2f1d7ce7c4ab", "domain": "japan-jr-pass.com", "domain_index": 0, "negative": "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "candidates": ["yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "yes, you can cancel your order.for details, please check cancel/refund policy.", "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets."]}
{"question": "is my information secured?", "answer": "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "id": "af368a29dafeb9f836d5258f30e6a473", "domain": "japan-jr-pass.com", "domain_index": 0, "negative": "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets.", "candidates": ["yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy.", "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "yes, you can cancel your order.for details, please check cancel/refund policy.", "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets."]}
{"question": "can i purchase shinkansen ticket instead of japan rail pass?", "answer": "yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets.", "id": "cfb1ebd214f565332129b72d52e0b2e9", "domain": "japan-jr-pass.com", "domain_index": 0, "negative": "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "candidates": ["yes, you can.please click train ticket in the menu.you will be directed to shinkansen ticket.com, another site operated by us specializing in shinkansen and express train tickets.", "you can purchase your jr pass (voucher) through our website with a few easy steps. once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.you will then receive your voucher (or officially called exchange order) either at your home address in your country or at your temporary address (such as your hotel ) in japan (you will be asked to input your designated place to receive your voucher in the order form).the voucher needs to be exchanged for the actual jr pass once you arrive in japan.here are the list of exchange office in japan.you can reserve your seat at the ticket counter only after exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).please make sure to bring your passport with the temporary visitor stamp you received on entry into japan, as you won't be able to receive the jr pass without showing your voucher and the passport.please note:you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in japan when making your order.", "there is no limit time frame to order in advance. you can order as soon as you fix your trip schedule to japan, even it is more than a year ahead!once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in japan.this is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (the voucher has a validity period of 90 consecutive days only).", "yes, you can purchase your japan rail passes more than 3 months before your arrival to japan.however, since the voucher cannot be issued until 3 months prior to the validity period of the jr pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using jr pass.", "yes, you can cancel your order.for details, please check cancel/refund policy.", "yes, you can modify your name for your order.if your voucher has been already issued, there will be a modification charge.for details, please check cancel/refund policy.", "the child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child japan rail pass.those who are under 6 years old don't require a japan rail pass as they can travel for free (in an unreserved-type seats). please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).", "you can pay by credit card (debit card), or bank deposit.the payment surcharge will be applied to credit card (debit card) and paypal payments.if you choose paypal as a payment option, you will be directed to paypal payment page.", "you can use the following credit cards:visamaster cardamerican expressyou can pay by apple pay, too.", "yes. you receipt will be delivered along with your passes/tickets.if you need your receipt in pdf format, please contact our customer service.", "credit card/paypalyou can pay your local currency by your credit card or paypal.your payment amount will be displayed in japanese yen and processed in japanese yen. however, the payment will be exchanged into the currency of your credit card/paypal account.bank transferfrom a bank account in u.s.a., you can pay in usd.from a bank account in e.u. (excluding u.k.), you can pay in eur.from a bank account in u.k., you can pay in gbp.from a bank account in australia, you can pay in aud.from a bank account in other countries note listed above, you can pay in jpy.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000you can check your shipping fee during your checkout process. after entering your shipping address, the shipping fee will be added to the total payment amount.", "shipping fee varies from 2000 jpy to 3000 jpy by the destination of shipment.asia/oceania: ¥2000north america: ¥2500europe: ¥2500central/south america: ¥3000africa: ¥3000others: ¥3000japan: ¥2000shipping fee will be displayed with payment surcharge during your checkout process. after entering your shipping address, the shipping fee and payment surcharge will be added to the total payment amount.", "yes.when there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in japan or the post office located nearby major stations in japan, such as the post office near tokyo station or the post office at narita international airport.for detail, please check no.6 in  from purchase to delivery.", "yes.japan rail pass is designed and developed on shopify system, which is popular worldwide and is used by more than 600,000 merchants as of august 2017.shopify system is developed and maintained by shopify, canadian e-commerce company headquartered in ottawa, ontario and it is listed nyse.", "yes.we use your information only for issuing and delivering rail passes.we do not use your information for other purposes.for details, please check our privacy policy."]}
{"question": "What Trading and Investment Services Do You Provide? What Trading and Investment Services Do You Provide?", "answer": "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "id": "ec548707a5f2e1f90d8df1b976ae6fa7", "domain": "mytradegenie.com", "domain_index": 0, "negative": "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "candidates": ["We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "Do You Offer Discount If I Sign Up For More Than One Services? Do You Offer Discount If I Sign Up For More Than One Services?", "answer": "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "id": "2c7ee31bd91c6166b207786212b0d636", "domain": "mytradegenie.com", "domain_index": 0, "negative": "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "candidates": ["Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "How Do I Cancel My Subscription? How Do I Cancel My Subscription?", "answer": "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "id": "86e0a0e08bffae2993041796463a6df4", "domain": "mytradegenie.com", "domain_index": 0, "negative": "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "candidates": ["Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "How Do I Change My Email Address? How Do I Change My Email Address?", "answer": "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "id": "7fdaa6e5e3ba0e5c336db71fa660f79d", "domain": "mytradegenie.com", "domain_index": 0, "negative": "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "candidates": ["Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "Do You Offer Free Trial? Do You Offer Free Trial?", "answer": "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "id": "5ed13e8f710d7cc1ef07a2efba8b9fff", "domain": "mytradegenie.com", "domain_index": 0, "negative": "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "candidates": ["No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "What Knowledge Do I Need To Trade Option? What Knowledge Do I Need To Trade Option?", "answer": "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "id": "8b91aa7df1d993a17cdb8e846b34f7ec", "domain": "mytradegenie.com", "domain_index": 0, "negative": "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "candidates": ["You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "I Am New To Options. Will It Be Difficult For Me To Follow The Trades? I Am New To Options. Will It Be Difficult For Me To Follow The Trades?", "answer": "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "id": "3fec4ef144735daddd80ee48da96a39f", "domain": "mytradegenie.com", "domain_index": 0, "negative": "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "candidates": ["As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "Do You Recommend Any Brokers? Do You Recommend Any Brokers?", "answer": "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "id": "41d5b744b261142100ace22ac72c3f8b", "domain": "mytradegenie.com", "domain_index": 0, "negative": "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "candidates": ["Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "Is My Information Protected? Is My Information Protected?", "answer": "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "id": "af5d37de00845aa25ee50c59ddd3828b", "domain": "mytradegenie.com", "domain_index": 0, "negative": "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "candidates": ["Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "Do You Trade Calls Or Puts Or Both? Do You Trade Calls Or Puts Or Both?", "answer": "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "id": "a1dcaafa12c53b52c786e0dfe405719d", "domain": "mytradegenie.com", "domain_index": 0, "negative": "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "candidates": ["We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "Do You Trade Only Options Or Stocks Or Both? Do You Trade Only Options Or Stocks Or Both?", "answer": "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "id": "3d837783aeb5a2708a38e5608edc2d13", "domain": "mytradegenie.com", "domain_index": 0, "negative": "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "candidates": ["We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "What Information Do You Provide In The Trade Alert? What Information Do You Provide In The Trade Alert?", "answer": "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "id": "f65f1fc8f2e8964f086b86d74251afd9", "domain": "mytradegenie.com", "domain_index": 0, "negative": "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "candidates": ["The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "At What Time Of The Day Are Trade Alerts Sent? At What Time Of The Day Are Trade Alerts Sent?", "answer": "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "id": "563ad106e72b17e5a19cd6d64e1828da", "domain": "mytradegenie.com", "domain_index": 0, "negative": "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "candidates": ["Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "Is Your Trade Alert Real-Time? Is Your Trade Alert Real-Time?", "answer": "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "id": "73124567badb781b25ec9f9867fb2e6c", "domain": "mytradegenie.com", "domain_index": 0, "negative": "Please visit our Services Page to read about average duration of a trade for various services.", "candidates": ["Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "What Is The Average Duration Of A Trade? What Is The Average Duration Of A Trade?", "answer": "Please visit our Services Page to read about average duration of a trade for various services.", "id": "469016629bf9974c5c1787e8f366d87a", "domain": "mytradegenie.com", "domain_index": 0, "negative": "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "candidates": ["Please visit our Services Page to read about average duration of a trade for various services.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "Do You Provide Updates On Your Open Positions? Do You Provide Updates On Your Open Positions?", "answer": "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "id": "ede774e7427380e8d00ebb9fe35993b4", "domain": "mytradegenie.com", "domain_index": 0, "negative": "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "candidates": ["Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "Do You Provide Targets Prices For Your Trades? Do You Provide Targets Prices For Your Trades?", "answer": "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "id": "68d8b682c716fe25de843abea560b8c7", "domain": "mytradegenie.com", "domain_index": 0, "negative": "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "candidates": ["Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "Do You Provide Markets Updates To Your Members? Do You Provide Markets Updates To Your Members?", "answer": "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "id": "33d91ee737c3e4ecd52e6b84cb51493e", "domain": "mytradegenie.com", "domain_index": 0, "negative": "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "candidates": ["Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "How Much Time Do I Have To Act After Trade Is Released To Members? How Much Time Do I Have To Act After Trade Is Released To Members?", "answer": "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "id": "26949ab9e31505c11068d7ee88393601", "domain": "mytradegenie.com", "domain_index": 0, "negative": "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources.", "candidates": ["It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources."]}
{"question": "What Type Of Charts Do I Need To Trade Your Alerts? What Type Of Charts Do I Need To Trade Your Alerts?", "answer": "You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources.", "id": "fc5a54c998df7dba5c7548bc5c816ead", "domain": "mytradegenie.com", "domain_index": 0, "negative": "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "candidates": ["You can trade our alerts without using your own charts, though we don’t really recommend it.Most trading platforms and brokers have basic charting capabilities which are sufficient to follow our trades.\nIf your broker does not provide charting capabilities, then please take a look at stockcharts.com for free stock charting capabilities.\nNot only does this website has good charting capabilities but is full of trade related resources.", "We provide free and paid services.  \nThese are:  \nFREE SERVICES Stocks and Options Basic topics\nStocks and Options Advance topics\nMarkets Analysis\nTrades Analysis\nPsychology of trading newsletter\nPAID SERVICES\nAll of the above, Plus:\nMore detailed charts and markets analysis\nAlert Services (see here for more detail on each):\n+ Swing Options\n+ LEAP Options\n+ index Options", "Yes, on average you save and additional 12% to 30% for each service you bundle together. See the pricing matrix for more information.", "Please login to PayPal and cancel your subscription there. If you need instructions on how to cancel then Click Here.", "Please send your new email address by replying to one of our emails or fill out the form on Contact and Support page. We will gladly change your email address.", "No, we currently do not offer free trials.We offer a 50/50 guarantee – if our win percentage drops below 50% performance during any month we will offer you a 50% discount on your next month’s service. We’re proud to say that we’ve never had to credit anyone!", "You should have a basic understanding of how options work and how they relate to the underlying equities/stocks.You also need to have a basic understanding of using your trading platform / broker to place and manage orders.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.\nIf you don’t understand options or stocks, there are many good basic educational materials available online or through your brokerage. You can always sign up for a free account at OptionsExpress.com, and use their free training materials.", "As part of our member service, we provide a set of emails to introduce the Basics of getting started trading, as well as our 85-page Stock/Options Trading System document. We suggest you read through these prior to starting trading to ensure you understand our system.Most brokers also provide a wealth of Stock / Options trading educational materials on their website, with everything from the basics through to money management, risk analysis, trade analysis, and more advanced topics. We suggest you take advantage of these (generally free) resources.\nAdditionally, you can usually setup a “paper trading” or virtual trading account with your brokerage, which may allow you to practice trading with virtual money, before risking real money. Talk to your broker for details.", "Choosing a broker is a complex decision, so we cannot recommend specific brokers to you. Brokers offer a mix of services, prices, and often limit the jurisdictions that they accept accounts from.Generally speaking, you can choose a broker with good educational resources, but they are often priced higher and will increase your trading costs and reduce profitability / margins.\nCheaper brokers often provide less support, fewer free training materials, and may charge additional fees for services other than trading (market data or trading platforms).\nCertain brokers will not allow you to open an account unless you reside in the United States and/or Canada.", "Yes, we take privacy seriously and do not resell your information to anyone. Any marketing messages you may get will be sent by us on behalf of trusted partners only. For detailed Privacy Policy please visit our Privacy Page.", "We trade both Calls and Puts, depending on where the market is heading (Bull/Up or Bear/Down). Individual stocks or sectors may be following the market trend or not, so even if the market is going Up (Bull), certain sectors or stocks may be going Down (Bear) and we may choose to purchase Puts to capitalize on that trend, or vice versa.", "We offer three services which are options-based and one service which is stock based. For details please visit our Services Page.", "The alert is sent in via two emails:First Email\nStock symbol\nOption Strike and Month\nBuy Price\nSecond Email\nThree Targets are given\nStop Price\nAny update to the trade\nOnce the trade is in progress we send further emails with updates.", "Trade alerts are sent during US Equity Market hours, from slightly before 9:30am EST through to shortly after market close at 4:00 pm EST.Other emails such as markets analysis, trades updates, may be sent either during or outside of these hours at no fixed schedule.", "Our trade alerts are sent in real-time to our members. Depending on the speed of your internet connection, how frequently you check your Inbox and who is your email provider, our alerts may be delivered to your Inbox in as early as 10 seconds from our time of sending to several minutes.We advise you to avoid AOL, Yahoo, and Hotmail and rather use GMail as it is usually reliable and updates quickly.", "Please visit our Services Page to read about average duration of a trade for various services.", "Open and closed positions are updated daily on trade spreadsheets and sent out to members at the end of trading day.These spreadsheets contain trade open date, stock symbol, option strike and month, purchase price, stop price, pullback price, breakout, breakdown price, three targets.\nWhen the trade is closed then the sell price, dollar gain, percentage gain and the duration of the trade is updated in the worksheet.\nIt helps to understand Excel or another spreadsheet tool to be able to track your trades and better manage your trading capital, positions, and conduct basic trading profitability and risk analysis.", "Yes, three target prices are provided for each trade. A detailed strategy is described in our trading system guide book so that members can maximize the gains in the trade.", "Yes, not only do we provide important market updates to our members, but also forecast changes in the market direction.", "It depends on the service you have subscribed to. Swing trades are supposed to be executed as soon as the alert is received. Whereas LEAP, Index and Little Gem alerts can be placed later as long as the trade has not gone far or trading below the recommended purchase price. In our trading system guidebook we have provided a matrix on how much above the recommended price a member can pay and still be profitable."]}
{"question": "how many rooms total are there on property?", "answer": "the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "id": "953722061626c00974ddc506ea2b6bf7", "domain": "thechanler.com", "domain_index": 0, "negative": "the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "candidates": ["the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "yes. children are welcome at the chanler.", "the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "the minimum age to check-in at the chanler is 21 years old.", "a rollaway bed can be added in your guest room at a cost of $50 per stay.", "the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions.", "both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler."]}
{"question": "what is the check-in and check-out time?", "answer": "the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "id": "424b987fe0953fa0901fe5ad8e6f1d12", "domain": "thechanler.com", "domain_index": 0, "negative": "for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "candidates": ["the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "yes. children are welcome at the chanler.", "the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "the minimum age to check-in at the chanler is 21 years old.", "a rollaway bed can be added in your guest room at a cost of $50 per stay.", "the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions.", "both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler."]}
{"question": "what is the cancellation policy?", "answer": "for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "id": "66ac96032425348d492ca20f2b8fe3b7", "domain": "thechanler.com", "domain_index": 0, "negative": "yes. children are welcome at the chanler.", "candidates": ["for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "yes. children are welcome at the chanler.", "the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "the minimum age to check-in at the chanler is 21 years old.", "a rollaway bed can be added in your guest room at a cost of $50 per stay.", "the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions.", "both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler."]}
{"question": "is the hotel family friendly?", "answer": "yes. children are welcome at the chanler.", "id": "ce302c8280282277d11351f7b1f60e54", "domain": "thechanler.com", "domain_index": 0, "negative": "the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "candidates": ["yes. children are welcome at the chanler.", "the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "the minimum age to check-in at the chanler is 21 years old.", "a rollaway bed can be added in your guest room at a cost of $50 per stay.", "the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions.", "both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler."]}
{"question": "what is the hotel pet policy?", "answer": "the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "id": "a2f50e87968cc7ee0fdff71634d6d578", "domain": "thechanler.com", "domain_index": 0, "negative": "the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "candidates": ["the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "yes. children are welcome at the chanler.", "the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "the minimum age to check-in at the chanler is 21 years old.", "a rollaway bed can be added in your guest room at a cost of $50 per stay.", "the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions.", "both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler."]}
{"question": "is the hotel smoke free?", "answer": "the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "id": "75203ba418b0b9c5c12c00bcf615e586", "domain": "thechanler.com", "domain_index": 0, "negative": "the minimum age to check-in at the chanler is 21 years old.", "candidates": ["the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "yes. children are welcome at the chanler.", "the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "the minimum age to check-in at the chanler is 21 years old.", "a rollaway bed can be added in your guest room at a cost of $50 per stay.", "the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions.", "both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler."]}
{"question": "what is the age requirement for check-in?", "answer": "the minimum age to check-in at the chanler is 21 years old.", "id": "62b3ff97fc77b34f441d49eec42b905d", "domain": "thechanler.com", "domain_index": 0, "negative": "a rollaway bed can be added in your guest room at a cost of $50 per stay.", "candidates": ["the minimum age to check-in at the chanler is 21 years old.", "the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "yes. children are welcome at the chanler.", "the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "a rollaway bed can be added in your guest room at a cost of $50 per stay.", "the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions.", "both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler."]}
{"question": "are rollaway beds available?", "answer": "a rollaway bed can be added in your guest room at a cost of $50 per stay.", "id": "2cf156198a8c7e8b0140990254ac7d21", "domain": "thechanler.com", "domain_index": 0, "negative": "the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "candidates": ["a rollaway bed can be added in your guest room at a cost of $50 per stay.", "the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "yes. children are welcome at the chanler.", "the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "the minimum age to check-in at the chanler is 21 years old.", "the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions.", "both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler."]}
{"question": "do you serve brunch?", "answer": "the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "id": "f7db41e0f069fb76f0fdfa876613ee75", "domain": "thechanler.com", "domain_index": 0, "negative": "yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "candidates": ["the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "yes. children are welcome at the chanler.", "the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "the minimum age to check-in at the chanler is 21 years old.", "a rollaway bed can be added in your guest room at a cost of $50 per stay.", "yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions.", "both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler."]}
{"question": "are your restaurants open to the public?", "answer": "yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "id": "9a31fdad40e4afc6b19c3bd75723207d", "domain": "thechanler.com", "domain_index": 0, "negative": "on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "candidates": ["yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "yes. children are welcome at the chanler.", "the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "the minimum age to check-in at the chanler is 21 years old.", "a rollaway bed can be added in your guest room at a cost of $50 per stay.", "the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions.", "both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler."]}
{"question": "is parking free? do you have valet?", "answer": "on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "id": "8e7964fd9b6649269ba71478290c3ec0", "domain": "thechanler.com", "domain_index": 0, "negative": "breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "candidates": ["on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "yes. children are welcome at the chanler.", "the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "the minimum age to check-in at the chanler is 21 years old.", "a rollaway bed can be added in your guest room at a cost of $50 per stay.", "the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions.", "both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler."]}
{"question": "is breakfast complimentary?", "answer": "breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "id": "34aafa98f734529cda1f02940a7bae7a", "domain": "thechanler.com", "domain_index": 0, "negative": "the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "candidates": ["breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "yes. children are welcome at the chanler.", "the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "the minimum age to check-in at the chanler is 21 years old.", "a rollaway bed can be added in your guest room at a cost of $50 per stay.", "the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions.", "both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler."]}
{"question": "do you have a pool or spa on property?", "answer": "the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "id": "8fb2ed94064c6d84e1d8bf95836a1e5a", "domain": "thechanler.com", "domain_index": 0, "negative": "downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions.", "candidates": ["the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "yes. children are welcome at the chanler.", "the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "the minimum age to check-in at the chanler is 21 years old.", "a rollaway bed can be added in your guest room at a cost of $50 per stay.", "the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions.", "both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler."]}
{"question": "how far away is downtown newport?", "answer": "downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions.", "id": "02dc03649d735f593bb4fc58c19dfbca", "domain": "thechanler.com", "domain_index": 0, "negative": "both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler.", "candidates": ["downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions.", "the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "yes. children are welcome at the chanler.", "the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "the minimum age to check-in at the chanler is 21 years old.", "a rollaway bed can be added in your guest room at a cost of $50 per stay.", "the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler."]}
{"question": "do you have direct access to cliff walk and the beach?", "answer": "both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler.", "id": "043fbb68ff3678e0c351a71a4c050bb9", "domain": "thechanler.com", "domain_index": 0, "negative": "the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "candidates": ["both the cliff walk and easton’s beach are located just steps away from the chanler. both are free and accessible for all guests of the chanler.", "the chanler has 20 guest rooms. each room is individually decorated to represent different historical themes and designs.", "the hotel check-in time is 3:00 pm. the hotel check-out time is 11:00 am.", "for reservations from october 15 to may 15: any cancellations received within 14 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from time of booking up to 14 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee. for reservations from may 16 to october 14: any cancellations received within 30 days of arrival, no shows, or early departures are subject to a fee equal to the amount of the deposit required at the time of booking. any cancellation from the time of booking up to 30 days prior to arrival will result in a full refund of the deposit, minus a $50 administrative fee.", "yes. children are welcome at the chanler.", "the chanler welcomes service animals who are trained in doing work or performing tasks for their person. in order to help us prepare for your stay, we request that you notify us if you will be traveling with a service animal prior to arrival. due to the intimate size of our property and the quality and rarity of the furnishings, we are unable to accept emotional support, therapy, comfort, or companion dogs. we are happy to recommend local kennels for all non-service animals during your stay.", "the chanler is 100% smoke free. a $250 cleaning fee will be charged should smoking occur inside the guest room.", "the minimum age to check-in at the chanler is 21 years old.", "a rollaway bed can be added in your guest room at a cost of $50 per stay.", "the chanler does not serve brunch. we serve breakfast daily from 7:30 am - 10:30 am for in-house guests. we serve lunch daily from 12:00 pm - 3:30 pm in the café (seasonal outdoor seating available).", "yes, the chanler’s two on-site restaurants, cara and the café are open to the public. cara is open daily beginning memorial day, but is closed on monday evenings from late fall until late spring. operating hours: dinner: daily, 6:00 pm - 9:00 pm. the café is open daily for lunch and dinner to the public. outdoor seating on the terrace is available beginning memorial day weekend. operating hours: lunch: daily, 12:00 pm - 3:30 pm dinner: daily, 5:00 pm - 9:00 pm", "on-site parking in newport, rhode island is free for our guests. our team of valets will park your car upon arrival.", "breakfast is not included in the room rate. you can choose one of two options each morning: a la carte breakfast in the cafe or room service.", "the chanler can arrange for an aromatherapy bath or an in-room massage from spa voyage for an additional fee. the chanler is also a proud supporter of local businesses and recommends the bodhi spa in newport.", "downtown newport is around 1 mile from the chanler. many newport attractions are within walking distance of the hotel, like the famous newport mansions — just a 20-minute walk away or 1-1.5 miles away. the audrain auto museum and the international tennis hall of fame are a 10 to 15 minute walk or 0.5 miles away from the chanler. our complimentary house car service is available on a first come, first serve basis to take you to downtown newport. the chanler is just a quick 5 to 10 minute drive away from many of newport’s main attractions."]}
{"question": "whats a vape?", "answer": "in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "id": "55a176eeb62516bc66b3d575423d3d07", "domain": "doctorvapecanada.ca", "domain_index": 0, "negative": "for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "candidates": ["in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return.", "if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility."]}
{"question": "why should i switch from smoking cigarettes to vaping?", "answer": "for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "id": "6467f74978f74c3fe172cb33aaa39331", "domain": "doctorvapecanada.ca", "domain_index": 0, "negative": "an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "candidates": ["for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return.", "if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility."]}
{"question": "how do i quit smoking?", "answer": "an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "id": "153d6adc81132c1202dc59e0507cba30", "domain": "doctorvapecanada.ca", "domain_index": 0, "negative": "doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "candidates": ["an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return.", "if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility."]}
{"question": "where can i purchase vaporizers, mods, e-cigarettes or e-liquid?", "answer": "doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "id": "798b05eaed5d1c26b4bce2e8a69a62ef", "domain": "doctorvapecanada.ca", "domain_index": 0, "negative": "with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "candidates": ["doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return.", "if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility."]}
{"question": "whats a dry herb or wax vaporizer?", "answer": "with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "id": "6ffb466099efd5104df4f220ac661e6e", "domain": "doctorvapecanada.ca", "domain_index": 0, "negative": "heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "candidates": ["with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return.", "if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility."]}
{"question": "what kind of benefits could vaping have vs smoking cannabis?", "answer": "heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "id": "dadb6e152d8854e9657281ce399422eb", "domain": "doctorvapecanada.ca", "domain_index": 0, "negative": "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "candidates": ["heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return.", "if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility."]}
{"question": "how long does shipping take?", "answer": "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "id": "ccae6bc88a4e948ee57934e2fc5a9136", "domain": "doctorvapecanada.ca", "domain_index": 0, "negative": "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "candidates": ["due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return.", "if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility."]}
{"question": "can you ship it faster?", "answer": "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "id": "e6d37ad7c2df301357e061c6c6f4ef92", "domain": "doctorvapecanada.ca", "domain_index": 0, "negative": "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "candidates": ["due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return.", "if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility."]}
{"question": "how long will it take for my order to ship out?", "answer": "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "id": "c9c38eed9f79289b25ff810e2c9f6ad9", "domain": "doctorvapecanada.ca", "domain_index": 0, "negative": "doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "candidates": ["due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return.", "if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility."]}
{"question": "where can i ship to?", "answer": "doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "id": "b18ea1cd373e3cb31f70e3c994fed82d", "domain": "doctorvapecanada.ca", "domain_index": 0, "negative": "you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "candidates": ["doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return.", "if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility."]}
{"question": "how do i track my order and shipment?", "answer": "you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "id": "6f9421e4c783223ec16ff1eec940238e", "domain": "doctorvapecanada.ca", "domain_index": 0, "negative": "all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "candidates": ["you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return.", "if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility."]}
{"question": "will i be charged duties and taxes?", "answer": "all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "id": "c83ac469a0f4173ce6dcb53f0dd0449c", "domain": "doctorvapecanada.ca", "domain_index": 0, "negative": "almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "candidates": ["all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return.", "if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility."]}
{"question": "can i return this?", "answer": "almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "id": "3401cd64779b49f8b02c1b85a2d1e30f", "domain": "doctorvapecanada.ca", "domain_index": 0, "negative": "for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return.", "candidates": ["almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return.", "if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility."]}
{"question": "how do i make a return?", "answer": "for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return.", "id": "b95d5d5944d09f4dc445df2fd2f7e272", "domain": "doctorvapecanada.ca", "domain_index": 0, "negative": "if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility.", "candidates": ["for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return.", "in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility."]}
{"question": "when will i get my refund?", "answer": "if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility.", "id": "5a973f61490376493cb56a0461ce4a28", "domain": "doctorvapecanada.ca", "domain_index": 0, "negative": "in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "candidates": ["if you contact us within 14 days of the delivery date, your applicable store credit and/or refund will be applied back into the original account 2 - 5 business days after the order has been received and processed at our facility.", "in recent times, more and more people have sought an alternative to traditional cigarettes in the form of ecigarettes (also called vape pens or mods), which has led to an explosion in vape shops. rising prices, stricter legislation, and shifting attitudes mean that safer, more people-friendly means of smoking are becoming more popular. an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and vape liquid. there is also a wide variety vaporizers available for recreational and medical cannabis users.cannabis users realized that they were defeating many of the plant's medicinal benefits by smoking it, so they created a way to inhale thc without burning is and that is what vaporizing is all about. the types of vaporizers available are portable, desktop, pens, wax (concentrates), and oil vaporizers.", "for one, you can smoke cleanly indoors in many places legally, while not bothering other people. vapor does not have the same second-hand dangers as tobacco smoke does. nobody likes waking up smelling like an ashtray. with an e-cig, you won't ever have to wash your clothes three times just to get the stench out. lastly, cigarette prices aren't going down any time soon. vape liquid is affordable, long-lasting, and efficient, when compared to traditional cigarettesdoctor vape offesr a wide range of devices, including e-cigarette starter kits, and more advanced kits for more serious vapers. we offer a wide array of authentic hardware, ejuice, batteries, and vape accessories from the top brands in our industry at prices you wont find anywhere else.", "an electronic cigarette (e cig or e cigarette) or personal vaporizer is a battery-powered vaporizer that simulates the feeling of smoking. ejuice, eliquid or flavor is usually used to deliver small quanties of nicotine to help people quit traditional cigarettes and comes in a wide variety of flavors. a large majority of people also use zero nicotine flavors to enjoy the simulation of smoking.  their use is commonly called vaping, and vape shops commonly sell these devices in addition to accessories such as vape mods and eliquid or ejuice.", "doctor vape has the largest online selection of vape products in canada serving ontario, quebec, british columbia, alberta, saskatchewan, manitoba, new brunswick, newfoundland, nova scotia, prince edward island, and u.s.a.doctor vape also proudly serves the local communities in toronto, north york, east york, markham and scarborough", "with the popularity of medicinal cannabis, many health professionals have been advising their patients to use weed vaporizers to medicate. they have found that these patients get all of the medicinal benefits of cannabis without the harmful toxins associated with inhaling smoke. you might have seen a person walking down the street blowing big clouds of vapor. this was most likely an e-cigarette vaporizer which is used to deliver micro amounts of nicotine and has been used by many former smokers to quit smoking and get their nicotine fix minus many of the harmful toxins in combustible tobacco in traditional cigarettes.most dry herb and wax vaporizers produce barely any visible vapor.", "heres just a few...combustion-free – the cannabis or dry herb that you use will not be burned, therefore it won’t contain any of the toxins associated with smokingless odor – since marijuana vaporizers roast your herb at low temperatures, dry herb vaporizers create less of a smell than traditional smoking methods, however no vaporizer will be odor-free.medical cannabis – many medicinal cannabis patients have switched over to vaping their herb using a herbal vaporizer as recommended by doctors and healthcare professionals.less harsh – using a weed vaporizer can be a lot less harsh than smoking, especially because many of them allow you to adjust the temperature.better flavor – you may notice that the flavor you get from a dry herb vaporizer is very different from smoking herb. you won’t get the taste of lighter fluid or burnt resin. many people vaporize their buds because they are able to taste the flavor better.more mellow – vaporizing doesn’t have to be as intense as smoking. with the right strain of cannabis, using a low temperature, you can get a much more mellow effect. some people may want a more intense feeling instead, vaporizing gives you those options to choose from.stop and go – vaporizing gives the user the option to stop and go during a single session, especially with vaporizers like the pax 3 with on-demand heating.health benefits – vaping is becoming the preferred method of using cannabis for medicinal marijuana patients and for many of the same reasons, it is also becoming widely accepted by recreational cannabis users.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. depending of your shipping selection, shipping time is anywhere from 7 - 10 business days. please refer to our shipping page for further details.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. we are constantly striving to improve our shipping times. most orders are received by the customer within 4 business days but that can vary depending on your location.", "due to the covid-19 pandemic and delays by canada post, we cannot guarantee delivery within 7-10 business days. due to high volume of orders and staff shortage, processing and shipping delays will occur. we appreciate your patience and understanding in these hard times. all orders will ship within 1- 3 business days of your order being placed.", "doctor vape is happy to provide american and canadian shipping options for all of our products. shipping options provided on the checkout page.international shipping is also available with live shipping rates available at checkout!", "you can always log into your account to get up to date order and shipment information.when your order ships, you will also be sent an email confirmation which includes a tracking number and instructions for how to track your order online. your order will remain trackable within 30 days of the ship date.", "all products shipped within canada do not incur duties. all goods sold to people in canada have a gst or hst tax which is added in at point of purchase. all u.s. customers will have applicable taxes applied during checkout and will incur custom duties fees which will vary by location.", "almost anything you buy from doctor vape can be returned within 14 days with the exception of a few items below.all replacement coils all e-liquid productsall products must be returned with orignal packaging and item undamaged or your refund may be refused.", "for returns, a specific protocol needs to be followed and we must be contacted in order for you to claim a refund on your return. without this, your return will be void. please use the contact page to send us a message for your return."]}
{"question": "q. is the auschwitz tour open now?", "answer": "a. yes, the auschwitz tours are open for visitors.", "id": "05c60ff93a68274a00dc552bccd3e513", "domain": "theauschwitztours.com", "domain_index": 0, "negative": "a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "candidates": ["a. yes, the auschwitz tours are open for visitors.", "a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "a. the auschwitz tour price starts from €23.56.", "a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "a. children below the age of 5 can enjoy auschwitz tours for free.", "a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "a. yes, you can take guided auschwitz tours to learn more about its history and significance.", "the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present."]}
{"question": "q. is it safe to go for auschwitz tours post covid-19?", "answer": "a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "id": "1139ff06f7d381323e126ba1f2efc1d8", "domain": "theauschwitztours.com", "domain_index": 0, "negative": "a. the auschwitz tour price starts from €23.56.", "candidates": ["a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "a. yes, the auschwitz tours are open for visitors.", "a. the auschwitz tour price starts from €23.56.", "a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "a. children below the age of 5 can enjoy auschwitz tours for free.", "a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "a. yes, you can take guided auschwitz tours to learn more about its history and significance.", "the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present."]}
{"question": "q. how much does the auschwitz tours cost?", "answer": "a. the auschwitz tour price starts from €23.56.", "id": "07a41cb0de98124bfd4571b84eddba08", "domain": "theauschwitztours.com", "domain_index": 0, "negative": "a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "candidates": ["a. the auschwitz tour price starts from €23.56.", "a. yes, the auschwitz tours are open for visitors.", "a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "a. children below the age of 5 can enjoy auschwitz tours for free.", "a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "a. yes, you can take guided auschwitz tours to learn more about its history and significance.", "the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present."]}
{"question": "q. what is the best way to buy tickets to auschwitz tours?", "answer": "a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "id": "e373dd491258012c2a83df637a2a3401", "domain": "theauschwitztours.com", "domain_index": 0, "negative": "a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "candidates": ["a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "a. yes, the auschwitz tours are open for visitors.", "a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "a. the auschwitz tour price starts from €23.56.", "a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "a. children below the age of 5 can enjoy auschwitz tours for free.", "a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "a. yes, you can take guided auschwitz tours to learn more about its history and significance.", "the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present."]}
{"question": "q. can i buy auschwitz tours online?", "answer": "a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "id": "694a94466dbb65c9413ed9f4a53e44b0", "domain": "theauschwitztours.com", "domain_index": 0, "negative": "a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "candidates": ["a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "a. yes, the auschwitz tours are open for visitors.", "a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "a. the auschwitz tour price starts from €23.56.", "a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "a. children below the age of 5 can enjoy auschwitz tours for free.", "a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "a. yes, you can take guided auschwitz tours to learn more about its history and significance.", "the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present."]}
{"question": "q. who can avail auschwitz tour discount, if any?", "answer": "a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "id": "51cc62708651ed8d3e7cf6f642de98e9", "domain": "theauschwitztours.com", "domain_index": 0, "negative": "a. children below the age of 5 can enjoy auschwitz tours for free.", "candidates": ["a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "a. yes, the auschwitz tours are open for visitors.", "a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "a. the auschwitz tour price starts from €23.56.", "a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "a. children below the age of 5 can enjoy auschwitz tours for free.", "a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "a. yes, you can take guided auschwitz tours to learn more about its history and significance.", "the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present."]}
{"question": "q. who can go for auschwitz tours for free?", "answer": "a. children below the age of 5 can enjoy auschwitz tours for free.", "id": "02c5165af5976aae9339c8892f7df5e6", "domain": "theauschwitztours.com", "domain_index": 0, "negative": "a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "candidates": ["a. children below the age of 5 can enjoy auschwitz tours for free.", "a. yes, the auschwitz tours are open for visitors.", "a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "a. the auschwitz tour price starts from €23.56.", "a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "a. yes, you can take guided auschwitz tours to learn more about its history and significance.", "the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present."]}
{"question": "q. what is the cancellation policy for auschwitz tours?", "answer": "a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "id": "e69a11c5f4c10419170dbe5b2b3fee08", "domain": "theauschwitztours.com", "domain_index": 0, "negative": "a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "candidates": ["a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "a. yes, the auschwitz tours are open for visitors.", "a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "a. the auschwitz tour price starts from €23.56.", "a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "a. children below the age of 5 can enjoy auschwitz tours for free.", "a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "a. yes, you can take guided auschwitz tours to learn more about its history and significance.", "the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present."]}
{"question": "q. can i buy auschwitz tours on the day?", "answer": "a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "id": "abad5670e60c166e72f934242563be0a", "domain": "theauschwitztours.com", "domain_index": 0, "negative": "a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "candidates": ["a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "a. yes, the auschwitz tours are open for visitors.", "a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "a. the auschwitz tour price starts from €23.56.", "a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "a. children below the age of 5 can enjoy auschwitz tours for free.", "a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "a. yes, you can take guided auschwitz tours to learn more about its history and significance.", "the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present."]}
{"question": "q. do i need to print my tickets to the auschwitz tour?", "answer": "a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "id": "c75be56d0b48fc3382604f7309356221", "domain": "theauschwitztours.com", "domain_index": 0, "negative": "a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "candidates": ["a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "a. yes, the auschwitz tours are open for visitors.", "a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "a. the auschwitz tour price starts from €23.56.", "a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "a. children below the age of 5 can enjoy auschwitz tours for free.", "a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "a. yes, you can take guided auschwitz tours to learn more about its history and significance.", "the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present."]}
{"question": "q. how long does the auschwitz tour last?", "answer": "a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "id": "3dc3a15750ef6ed2d471682d411d665c", "domain": "theauschwitztours.com", "domain_index": 0, "negative": "a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "candidates": ["a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "a. yes, the auschwitz tours are open for visitors.", "a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "a. the auschwitz tour price starts from €23.56.", "a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "a. children below the age of 5 can enjoy auschwitz tours for free.", "a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "a. yes, you can take guided auschwitz tours to learn more about its history and significance.", "the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present."]}
{"question": "q. do i need an id for the auschwitz tour?", "answer": "a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "id": "c6155682c0cb1ab1fd2c16d8cb56b12a", "domain": "theauschwitztours.com", "domain_index": 0, "negative": "a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "candidates": ["a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "a. yes, the auschwitz tours are open for visitors.", "a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "a. the auschwitz tour price starts from €23.56.", "a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "a. children below the age of 5 can enjoy auschwitz tours for free.", "a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "a. yes, you can take guided auschwitz tours to learn more about its history and significance.", "the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present."]}
{"question": "q. can i pre-book a slot for the auschwitz tour experience?", "answer": "a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "id": "96022f0703a086824d7a25debf9ae405", "domain": "theauschwitztours.com", "domain_index": 0, "negative": "a. yes, you can take guided auschwitz tours to learn more about its history and significance.", "candidates": ["a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "a. yes, the auschwitz tours are open for visitors.", "a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "a. the auschwitz tour price starts from €23.56.", "a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "a. children below the age of 5 can enjoy auschwitz tours for free.", "a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "a. yes, you can take guided auschwitz tours to learn more about its history and significance.", "the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present."]}
{"question": "q. can you go to auschwitz with a guide?", "answer": "a. yes, you can take guided auschwitz tours to learn more about its history and significance.", "id": "d34c10b7880f2d2028d34867241e13bd", "domain": "theauschwitztours.com", "domain_index": 0, "negative": "the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present.", "candidates": ["a. yes, you can take guided auschwitz tours to learn more about its history and significance.", "a. yes, the auschwitz tours are open for visitors.", "a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "a. the auschwitz tour price starts from €23.56.", "a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "a. children below the age of 5 can enjoy auschwitz tours for free.", "a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present."]}
{"question": "q. what is the best time to go for the auschwitz tour?", "answer": "the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present.", "id": "6a6b83efacf1c2b77040d7abaab1c25d", "domain": "theauschwitztours.com", "domain_index": 0, "negative": "a. yes, the auschwitz tours are open for visitors.", "candidates": ["the best time to go for the auschwitz tours is on the weekdays as there are fewer tourists present.", "a. yes, the auschwitz tours are open for visitors.", "a. yes, it is visitors to go for the auschwitz tours because necessary measures have been taken up to ensure the safety of the public. this includes temperature checks, the mandatory wearing of masks, maintaining a safe distance between the visitors, regular sanitization of hands, and more.", "a. the auschwitz tour price starts from €23.56.", "a. the best way to buy tickets to auschwitz tours is by booking them online. visitors can avail amazing discounts on the auschwitz tickets and can even reserve slots well in advance. this allows them to choose their desired date for the visit.", "a. yes, the tickets to auschwitz tours can be bought online by the visitors.", "a. children aged less than 17 years and students under 26 years can enjoy discounts on the auschwitz tickets.", "a. children below the age of 5 can enjoy auschwitz tours for free.", "a. depending upon the experience selected, visitors can get a full refund on their auschwitz tours ticket if they cancel 48 hours or 24 hours prior to the tour.", "a. you can buy the tickets to auschwitz tours on the day but the tickets are subject to availability and you would have to stand in the long queues during peak times. furthermore, online ticket holders are prioritized at the venue over on-the-spot ticket buyers. if you opt to purchase the auschwitz tickets offline, you would be missing out on discounts and offers as well.", "a. no, you do not need to print the tickets for auschwitz tour. you can download it on your mobile to get the unique barcode of the ticket scanned to gain entry.", "a. an auschwitz tour can last anywhere between 7 to 11 hours, depending on the experience that you have selected.", "a. yes, you will need to bring a valid photo id along with the auschwitz tickets to enter. any official id with a clear photograph of the visitor will work.", "a. yes, you have the option of pre-booking slots for the auschwitz tours if you buy your auschwitz tickets online.", "a. yes, you can take guided auschwitz tours to learn more about its history and significance."]}
{"question": "refunds?", "answer": "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "id": "98fb5fccdb750e7bc83ce3ed52ab7b24", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "candidates": ["refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "we are rain or shine.  movies will not be canceled due to weather.", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "where are you located?", "answer": "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "id": "b0a326dafc78d78c08098f56c681029f", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "candidates": ["we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "we are rain or shine.  movies will not be canceled due to weather.", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "how is parking handled?", "answer": "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "id": "319fd78d86714c9785278786c16d01fc", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "candidates": ["after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "we are rain or shine.  movies will not be canceled due to weather.", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "can i bring my food or is there food available?", "answer": "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "id": "9e39d276bd6302196715406bf65c150c", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "candidates": ["we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "we are rain or shine.  movies will not be canceled due to weather.", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "how early should i arrive?", "answer": "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "id": "9c5c4c453c501c38b12d317a585b5123", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "candidates": ["gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "we are rain or shine.  movies will not be canceled due to weather.", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "can we bring chairs?", "answer": "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "id": "6b20c2ddac1f7c9aaa3a79bae8d9f0f1", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "candidates": ["yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "we are rain or shine.  movies will not be canceled due to weather.", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "can i bring my pets?", "answer": "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "id": "30d7fc16c65d838883b45f8804489e6a", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "candidates": ["sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "we are rain or shine.  movies will not be canceled due to weather.", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "can i smoke on the property?", "answer": "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "id": "5ef4d54dcd16503bfdb4f28c2cab71af", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "candidates": ["smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "we are rain or shine.  movies will not be canceled due to weather.", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "where are the restrooms located?", "answer": "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "id": "50810ac176da08569896859b64c9cf6f", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "candidates": ["restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "we are rain or shine.  movies will not be canceled due to weather.", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "where are the garbage cans?", "answer": "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "id": "f9a87cb56085ee87621b80e81e067834", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "candidates": ["trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "we are rain or shine.  movies will not be canceled due to weather.", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "what kind of screen do you have?", "answer": "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "id": "349e916123db575f868b3564e6527636", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "candidates": ["we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "we are rain or shine.  movies will not be canceled due to weather.", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "when is the next movie?", "answer": "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "id": "827838858448413101dd0411424d1441", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "candidates": ["as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "we are rain or shine.  movies will not be canceled due to weather.", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "why don't you show newer movies?", "answer": "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "id": "11173935e71d742a98fdbe15d71635e3", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "candidates": ["we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "we are rain or shine.  movies will not be canceled due to weather.", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "isn't it too hot out to be sitting in my car/outside?", "answer": "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "id": "99daec9d0488950fd2b8a8aa87976545", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "we are rain or shine.  movies will not be canceled due to weather.", "candidates": ["we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we are rain or shine.  movies will not be canceled due to weather.", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "can you show during bad weather?", "answer": "we are rain or shine.  movies will not be canceled due to weather.", "id": "f8ee98c152d1c62a239a1335ee173132", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "candidates": ["we are rain or shine.  movies will not be canceled due to weather.", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "what if there is a equipment malfunction?", "answer": "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "id": "3bb1b06bd9cdc2ed68f9453432b233b8", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "candidates": ["malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "we are rain or shine.  movies will not be canceled due to weather.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "drive-in etiquette?", "answer": "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "id": "603d830dd7c4c313ca97566c3d923076", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here.", "candidates": ["1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended.", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "we are rain or shine.  movies will not be canceled due to weather.", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here."]}
{"question": "private drive-in events", "answer": "cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here.", "id": "0b5ca1f6233778530d16250bcb54b778", "domain": "cactusdrivein.com", "domain_index": 1, "negative": "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "candidates": ["cactus carpool cinema is available for private drive-in rentals please fill in form to inquire on renting entire theatre for your private event.\nrental is for the entire theatre. if you do not want to rent the entire theatre tickets can be purchased ahead of time through our website for any of our showings.\nsorry, but we cannot reserve spaces during our scheduled showings at this time. your best bet would be to arrive as close to the box office opening time to ensure your group can park close together.\nplease keep in mind larger vehicles like suvs trucks vans etc. have to park in designated parking areas.\nif you are interested in hosting a private drive in movie or renting one of our screens for offsite locations, we work directly with desert air cinema. their phone number is (520) 347-5789 and their website can be found here.", "refunds:\nall sales are final & non-refundable.\nticket purchases are only valid for the location and film that is shown on the confirmation page of your printed tickets.\nin the unusual situation that we cancel prior to a show starting,  you will be entitled to a full refund including any service charges.", "we are located at e valencia & s wilmot road. our drive-in is on the south east corner next to hds trucking school – the entrance is on wilmot on the eastside look for our sign cactus carpool cinema . \n6201 s wilmot rd tucson, az 85756\n!", "after your ticket is scanned, you’ll be directed to a row by our parking attendants. please follow their directions, and know whether you’d like to park your vehicle facing forward or backward in advance. the earlier you arrive, the better spot you’ll get. if you bring a large vehicle or hatchback that is likely to obstruct the view of others, you will be directed to park toward the sides when possible.", "we have food trucks available at our showings. patrons can bring their own food also  we offer a sitting area that you can enjoy a meal with your family and friends, you may also bring a bbq as long as you don’t bother others or smoke them out – please be courteous to others.\nsee food menu here", "gates open 1 – 1.5 hour before the movie starts – the earlier you arrive, the better parking spot you’ll get! please try to arrive at least 30 minutes to 1 hour prior to showtime. most people like to arrive 30-45 minutes before the movie starts, so if you’re there before that, you will skip the traffic.", "yes you can, as long as you maintain  distancing from other customers.  we ask that you stay within your spot and maintain at least 3′ separation from others.", "sorry, no pets at this time. service animals are allowed as long as they are well behaved and are cleaned up after.", "smoking is permitted next to the picnic tables, please make sure to not start a fire in the desert. keep in mind, there are families and other customers who sit outside and are trying to enjoy the movie. if we have a complaint, we will ask you to stop or move to a smoking area.", "restrooms are located at on the side of the lot toward the south the facilities are very limited but kept clean. high touch surfaces in the restrooms are sanitized regularly during the event.", "trash cans are located along the middle and sides of the parking lot.  please be considerate, and throw your trash away before you leave. you can drive up to one and toss your trash out as you leave too. keeping our site clean is important please help our venue clean and beautiful for all our future showings.", "we use a screen made of shipping containers stacked 3 high its 40ft wide and 28′ tall. this makes a huge difference compared to inflatable screens we used in the past and should have no issues with wind anymore.  the picture for the movie is high enough off the ground to be clearly visible, even over other vehicles from the back of the lot! this is the best possible screen within our reach – our next upgrade is a permanent bigger screen!", "as long as the weather is good, we will be trying to show movies as much as we can. keep an eye on our website, cactusdrivein.com, or our facebook, twitter, or instagram page for information about future events.", "we really want to, but we can’t! to play newer movies, we require a very expensive, specialized projector that can accept downloads and keys directly from the studios. the key gets sent to the projector on the movie’s release date to allow a theater to play the movie. this kind of projector is outside of what we can afford right now, but with enough support, we will eventually have one!   \nour current movie selection is based on what the studios allow us to show. the list of movies we can choose from is very limited, but we try to pick the best ones!", "we only start our movies after the sun sets below the horizon. while it can still be a bit warm in the evenings, the sun won’t be out to heat your car up like it does in the daytime. if you’re comfortable with sitting outside in the nighttime air during the summer, you should be ok. if not, we’re open from february through november!", "we are rain or shine.  movies will not be canceled due to weather.", "malfunctions happen we take care of our equipment and hopefully it won’t happen, but if it dose we carry backup equipment like projectors, spare bulbs, backup media players ect – the show will continue and will only be delayed by a few minutes why we work out the cause of a malfunction and to fix it. please be aware if you decide to leave during a malfunction and we fix the problem and the show continues there will be no refunds entitled due to you leaving early.", "1. dim your lights before entering the lot.\n2. don’t litter. trash cans are located on the left side on your way out or by the restrooms.\n3. trucks & suv’s: please be considerate and park to the right side or rear of the lot as directed by the theater staff. otherwise, patrons in smaller automobiles may not be able to see over your roof.\n4. please do not sit on-top of your vehicle this is a safety hazard and is not allowed and will obstruct the view of others.\n5. know how to turn your daytime running lights off if you plan to idle. check your owners manual\n6. keep your foot off the brake pedal when parked.\n7. if you kill your battery, we can give you a jump after the show has ended."]}
{"question": "are there any skin conditions that stop me being able to have electrolysis?", "answer": "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "id": "a7e3a98d04bd258604205aa874f81673", "domain": "sterex.com", "domain_index": 0, "negative": "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "candidates": ["electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "can i give blood during a course of treatments?", "answer": "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "id": "248f7cf4feca2c702cf64ade7da6517b", "domain": "sterex.com", "domain_index": 0, "negative": "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "candidates": ["it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "can i have electrolysis while i'm pregnant?", "answer": "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "id": "43c423c1b7329506e512a7f3da6ec0a0", "domain": "sterex.com", "domain_index": 0, "negative": "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "candidates": ["it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "i have a pacemaker, can i have electrolysis?", "answer": "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "id": "f860be9cbf049e5fcb263ffb069a204e", "domain": "sterex.com", "domain_index": 0, "negative": "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "candidates": ["unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "can someone with dental fillings or braces still have electrolysis?", "answer": "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "id": "786062b07d0e3daa09efd64d7ab58252", "domain": "sterex.com", "domain_index": 0, "negative": "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "candidates": ["there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "i regularly go swimming and to the gym. how long after treatment i can resume my fitness regime?", "answer": "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "id": "062b9d0733b92a0cdc018210dc06ee5b", "domain": "sterex.com", "domain_index": 0, "negative": "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "candidates": ["we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "i'm going abroad in 2 weeks' time can i have electrolysis before i go?", "answer": "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "id": "6fdb2755f7b552094c57e05f14001886", "domain": "sterex.com", "domain_index": 0, "negative": "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "candidates": ["this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "is electrolysis safe?", "answer": "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "id": "9a33079fe5d97e2539583b26995f38fd", "domain": "sterex.com", "domain_index": 0, "negative": "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "candidates": ["electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "are there any side effects of electrolysis?", "answer": "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "id": "29eeaf1e9ced99802b3db01b8ddac86b", "domain": "sterex.com", "domain_index": 0, "negative": "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "candidates": ["when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "does electrolysis hurt?", "answer": "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "id": "93b9888fe83b9cb99e951745a1c2b9ce", "domain": "sterex.com", "domain_index": 0, "negative": "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "candidates": ["electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "how much does an electrolysis treatment cost?", "answer": "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "id": "9b821608811d8168ca1916b428c393f1", "domain": "sterex.com", "domain_index": 0, "negative": "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "candidates": ["this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "how long does an electrolysis treatment take?", "answer": "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "id": "9b90636db370c64fdbd2c0b4bfad9196", "domain": "sterex.com", "domain_index": 0, "negative": "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "candidates": ["for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "how will my skin look after an electrolysis treatment?", "answer": "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "id": "9d04a3c9d5146de00ecb31a463fd5755", "domain": "sterex.com", "domain_index": 0, "negative": "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "candidates": ["immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "how do the results compare to laser?", "answer": "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "id": "b7e39b4980eef47316888b213b3529c8", "domain": "sterex.com", "domain_index": 0, "negative": "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "candidates": ["both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "how soon will i start to see results?", "answer": "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "id": "6d43f2e3d12b26adf9c24a1822eb88bc", "domain": "sterex.com", "domain_index": 0, "negative": "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "candidates": ["this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "how many treatments will i need?", "answer": "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "id": "8dce58890f8c272d3fddf34eed7e9745", "domain": "sterex.com", "domain_index": 0, "negative": "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "candidates": ["again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "why do i need a course of treatments?", "answer": "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "id": "7eef33d3c0a3feda621152c70f85d868", "domain": "sterex.com", "domain_index": 0, "negative": "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "candidates": ["each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "i've had laser/ ipl but still have some unwanted hair. can electrolysis help?", "answer": "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "id": "5f34e8a354498a6812271e3fdd4bf098", "domain": "sterex.com", "domain_index": 0, "negative": "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "candidates": ["electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "what do i do about my hairs between treatments?", "answer": "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "id": "c342d8fab3c413470d33bb8375e43be1", "domain": "sterex.com", "domain_index": 0, "negative": "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "candidates": ["there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "what blemishes can be removed with diathermy?", "answer": "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "id": "5cfdd063a8e0aaee3cbcf3f3ac900d88", "domain": "sterex.com", "domain_index": 0, "negative": "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you.", "candidates": ["a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you."]}
{"question": "i have been told i need to get permission from my gp, why is this?", "answer": "in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you.", "id": "5db45f8e440ecdb6078f524adf81f33e", "domain": "sterex.com", "domain_index": 0, "negative": "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "candidates": ["in some cases the electrologist may need confirmation that it is safe to treat your blemish. they may also need gp consent to ensure that their insurance is valid for more complex treatments. a medical aesthetician may also be able to give the peace of mind of testing any blemishes that are removed. please visit the clinic finder to find a practitioner near you.", "electrolysis can only be performed on a healthy skin. if there is any evidence of a skin disease or disorder in the treatable area then treatment may not commence. some conditions may prevent treatment until the skin has healed e.g. cold sores, eczema or active acne etc. some conditions may prevent treatment such as vitiligo. during the consultation the area to be treated will be assessed and in some cases the electrologist may require written consent from your doctor prior to treatment.", "it is safe to give blood as an electrolysis client as all materials are sterilsed and disposable. although, when donating the nurse may suggest that you have to wait 12 months following your last treatment. it is advisable to check with your blood donation centre first.", "it is possible to have an electrolysis treatment during pregnancy as the tiny amounts of current used will not affect the pregnancy. although you may find that salon/clinics will not offer treatment during the first trimester. there are 2 methods of electrolysis mainly offered in salons today, the blend method and short wave diathermy. the blend method allows the current to flow through the body and short wave diathermy remains at the tip of the needle. some salons/clinics may prefer to offer short wave diathermy only to pregnant clients.", "unfortunately, electrolysis is not offered to clients with a pacemaker. this is for the safety of the client. electrolysis uses an electrical current to treat the hair and this could affect the pacemaker. some pacemakers are insulated, and it is possible to offer the treatment. firstly, it is advisable to obtain a letter of consent from both the g.p. and the pacemaker manufacturer. also check that your insurance will cover you.", "there are usually two methods of electrolysis offered, short wave diathermy and the blend method. the blend method may leave a metallic taste experienced in the mouth, therefore, if you have a lot of fillings or metal braces, the short wave diathermy method may be preferred.", "we usually recommend that swimming (if in a public pool) gets a night off while the skin calms down to ensure no minor infection can happen. if the skin has returned to normal and is not hot or warm, sore, pink or red and no sign of any swelling then there should be no problem. your electrologist will advise you during the initial consultation", "this depends on where you are going, the area that you are having treated and the density of the hair growth in this area. holidays, even sunbathing beach holidays, should be fine, as long as the skin has fully recovered from treatment and there's no sign of sensitivity. your electrologist will advise you following a skin analysis and knowing your medical history. for example, if you are a heavy smoker or a diabetic you may heal slower and this must be taken into account.", "electrolysis was first invented in 1875 and is proven both effective and totally safe. advancing technology has meant electrolysis has become more gentle and comfortable, even more effective and remains an affordable, modern treatment increasingly popular today. equally effective as a stand alone treatment, or as part of a programme of support for hair management systems such as ipl or laser, electrolysis will work for you.", "when electrolysis is performed correctly by a skilled electrologist it is perfectly safe. on your first appointment you should be given a full consultation to discuss your medical history and any reasons the treatment can not be performed. following your treatment the electrologist will go through the aftercare advice and apply a soothing aftercare gel. it's essential you follow the advice to prevent any unwanted reaction.", "electrolysis can be a little uncomfortable for many people but others can fall asleep during treatment. during an electrolysis treatment a tiny sterile probe is introduced into the opening of the hair follicle or blemish. a small burst of energy is released and a sensation will be experienced like a tingle, heat or a minor sting. everyone has their own individual pain threshold which can be affected by a number of factors:  \n1) individual pain thresholds - this can be affected by health, stress, time of menstruation etc  \n2) area to be treated  \n3) strength and size of hair  \n4) skin sensitivity  \n5) type of current used  \none thing that you can depend on is electrolysis works so any minor discomfort is well worth the results.", "this can vary depending upon location of the salon/clinic, the experience of the electrologist and the service you are having. prices can range from £1-2+ per minute for hair removal to much more for advanced cosmetic procedures. there are often reductions available if you are booking 1 hour or more of if a course of treatments is required.", "for electrolysis there is no 'typical' treatment as all clients are treated as individuals. treatments can vary from a short 10 minute appointment up to a 2-3 hours+ depending upon the area being treated. all treatment planning will be discussed on the day of the consultation. during your consultation you are encouraged to ask as many questions as possible so you are informed correctly about your course of treatments.", "immediately after an electrolysis treatment it is normal for the skin to be sensitised with a pink appearance. this reaction is temporary and should return to normal within 24 hours. if you are having an advanced cosmetic procedure your blemish is likely to take on a different appearance that will heal over time. following your treatment an aftercare product will be applied to calm and soothe the area protecting it from an unwanted reaction. we strongly recommend you purchase aftercare products to continue the good work at home.", "both laser and electrolysis are very effective for removing superfluous hair. although they both have their uses electrolysis is the only proven permanent method of hair removal. laser hair removal does have its limitations. the laser is attracted to the pigment within the hair, therefore white hair is difficult to treat. hair growth as a result of a hormonal imbalance is also difficult to treat. the hair density can be reduced greatly but it is necessary to continue with electrolysis to obtain further results.", "this is personal to you, the area you are having treated and how quickly your hair grows. your electrolysis will take into account your hair growth cycle and your skin sensitivity to create a treatment plan that works quickly, but the priority should always be on long lasting results.", "again, this is down to the individual. electrolysis treats each individual hair repeatedly as gently as possible so the hair becomes weaker and no tissue damage is caused. the cause of hair growth will influence the amount of treatments required. a treatment plan should be discussed with your electrologist during your consultation to give you some indication of the commitment required.", "each hair requires more than one treatment because each individual hair has its own growing cycle and blood supply. electrolysis works by weakening the hair and eventually destroying it. courses of treatment are therefore imperative. results take a little more time, similar to dieting it's not the crash diet but the healthy eating plan that works in the long run.", "electrolysis, laser and ipl can work hand in hand for the very best results.unlike laser or ipl, neearly all areas of the body and types of hair can be successfully treated with electrolysis.. laser/ipl can quickly treat large areas of hair, but you will need electrolysis to complete these treatments where laser/ipl is unable to finish the job. electrolysis can also remove white hairs that leaser and ipl are unable to treat.", "there may be some hair growth between treatments. to manage these you should cut the hair as this will temporarily remove them without interfering with the root of the hair and affecting results. tweezing, threading and waxing must be avoided during a course of electrolysis.", "a wide diversity of skin blemishes can be treated:  \nfacial thread veins - commonly found around the nose and on the cheeks  \nblood spots – bright red vascular blemishes frequently found on the midriff, back or front  \nspider naevus – a central dilated capillary with smaller capillaries like the legs of a spider  \nskin tags – commonly found on the neck, underarm and areas of friction  \nmilia – tiny white hard lumps containing keratin  \nwarts – various types such as, common, seborrhoeic and verrucas  \ndermatosis papulosa nigra – common disorder found on black skins  \nmoles – with gp consent the mole can be visibly reduced some blemishes may require a gp’s written consent prior to treatment.  \nfor more info and before and afters, please visit the conditions page."]}
{"question": "what is finpocket?", "answer": "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "id": "ae14d953b43dfac771e871ef48f4d8a8", "domain": "finpocket.pk", "domain_index": 0, "negative": "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "candidates": ["finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "is finpocket a registered entity?", "answer": "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "id": "de1297f6dd8d3546c4dd2a2595bd78e9", "domain": "finpocket.pk", "domain_index": 0, "negative": "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "candidates": ["yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "what is fortune securities limited?", "answer": "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "id": "0ac3ae75aa58bcdc225c30c6bd6b11ac", "domain": "finpocket.pk", "domain_index": 0, "negative": "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "candidates": ["fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "what is the relationship between finpocket & fortune securities limited?", "answer": "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "id": "a58e26a408fb9bd6edc7c573a0b71968", "domain": "finpocket.pk", "domain_index": 0, "negative": "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "candidates": ["finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "where is finpocket office?", "answer": "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "id": "383134df837d4fccd2f13f61581023c1", "domain": "finpocket.pk", "domain_index": 0, "negative": "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "candidates": ["our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "what are the market hours?", "answer": "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "id": "973489f89ea08d3d46c455c6fdabafd4", "domain": "finpocket.pk", "domain_index": 0, "negative": "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "candidates": ["you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "i am new to investing, where can i learn more about trading and investing?", "answer": "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "id": "5795f1a1bf9f1303884ec0be0810afa4", "domain": "finpocket.pk", "domain_index": 0, "negative": "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "candidates": ["you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "what is demo trading?", "answer": "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "id": "38d0609266fef0dada7cd3e92d202ed8", "domain": "finpocket.pk", "domain_index": 0, "negative": "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "candidates": ["demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "i have learned how to trade, or i know how to trade. what's next?", "answer": "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "id": "9b2ce69926c7ba0574dd92a03750fdd0", "domain": "finpocket.pk", "domain_index": 0, "negative": "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "candidates": ["once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "what are the account opening charges?", "answer": "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "id": "6a009ba277052470813385ed93d8ed3a", "domain": "finpocket.pk", "domain_index": 0, "negative": "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "candidates": ["finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "what is central depositary company (cdc)?", "answer": "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "id": "f89be6c253228726faaa01442ab8acb4", "domain": "finpocket.pk", "domain_index": 0, "negative": "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "candidates": ["cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "what is national clearing commission of pakistan (nccpl)?", "answer": "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "id": "056bfac2db34701c165001aa3947c23a", "domain": "finpocket.pk", "domain_index": 0, "negative": "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "candidates": ["nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "what are your trading commission?", "answer": "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "id": "14fea401546bdc0fb252b17f8dfe1293", "domain": "finpocket.pk", "domain_index": 0, "negative": "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "candidates": ["finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "is there any tax on the commission amount?", "answer": "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "id": "43588b91e3840e88d0227853cba2782c", "domain": "finpocket.pk", "domain_index": 0, "negative": "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "candidates": ["| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "what is the minimum investment amount?", "answer": "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "id": "9a4116bd1d3b4bd35cd24e174d45ff5a", "domain": "finpocket.pk", "domain_index": 0, "negative": "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "candidates": ["finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "how can i deposit money in my trading account?", "answer": "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "id": "e02b6638ffb53508dd93b8f2f6a147e8", "domain": "finpocket.pk", "domain_index": 0, "negative": "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "candidates": ["once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "how can i withdraw my money or investment?", "answer": "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "id": "bce3db29705f31bb78831a2cbb5993be", "domain": "finpocket.pk", "domain_index": 0, "negative": "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "candidates": ["once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "what is capital gain tax (cgt)?", "answer": "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "id": "672fc8a7990fd73cde79e924fdcedd0c", "domain": "finpocket.pk", "domain_index": 0, "negative": "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank", "candidates": ["capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank"]}
{"question": "what is cash dividend?", "answer": "when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank", "id": "073b55f5571750489dca4ba0d88a01b6", "domain": "finpocket.pk", "domain_index": 0, "negative": "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "candidates": ["when a company distributes its cash among its shareholders, it is called dividends. in pakistan, shareholders receive the cash dividends directly in their bank", "finpocket is a stock investing app where you can analyze, invest and trade in stocks of public listed companies at the pakistan stock exchange (psx). get access to real-time data on the companies as well as in depth stock performance and news.", "yes, finpocket is a registered & legal entity with securities & exchange commission of pakistan (secp). our company incorporation certification is 0123413", "fortune securities limited is an authorized and regulated by pakistan stock exchange (psx) and securities & exchange commission of pakistan to conduct securities & brokerage business in pakistan. its trading right entiilement certificate (trec) number is 046.", "finpocket & fortune securities limited has partnered together to provide you the best investment and trading experience in pakistan. your trading account will be opened via fortune securities limited and your trades will be executed via them as well.", "our services can be availed from anywhere in pakistan at anytime. our head office is located on the pakistan’s wall street aka ii chundrigar road, karachi.", "you can trade on psx through finpocket from   \nmonday to thursday: 9:15am to 3:15pm   \nfriday: 9:15am to 12pm & 2:30pm to 4:30pm  \nmarket remain close on public holidays.  \nnote: you can demo trade on finpocket 24/7", "you can start learning through demo trading from our app. furthermore, you can go through our website, youtube, social media pages and keep an eye out on our emails to know more about how to trade and invest.", "demo trading is a simulation of real trading. you will receive artificial money in your demo account, which you can use to learn to trade. you can create your portfolio and see your gain & losses in the demo account.   \nnote: gain & losses in the demo account are not your real gain or profit. it is just for your learning purpose.", "once you are comfortable, you can open you real trading account from finpocket app. you will required to provide you cnic, bank & income details for verification. once your real account is open, you can start investing or trading from the app.", "finpocket doesn’t have account opening charges, and it is entirely free. however, cdc & nccpl charges pkr 600 for verification and annual fee.", "cdc is a licensed entity by secp and the custodian of pakistan’s capital market. cdc maintains & holds the records of your shares in sub-account. cdc ensures that no one can run away with your shares or investment.   \nyou will receive notification of shares moving from your cdc account after nccpl settles your trade.", "nccpl is a regulated entity by government of pakistan to ensure all the trades in psx are settlement automatically. nccpl ensure that you receive shares or money whenever you execute the trade.   \nnote: it takes 2 working days to settle your trade.", "finpocket charges lowest commission in the entire market. we charge 0.15% of traded value or 0.03 pasia per share whichever is higher.   \nfor example:  \nshares price: 100  \nshares quantity: 10  \ntraded value: pkr 1,000  \ncommission at 0.15%: 10000.15% = pkr 1.5  \ncommission at 0.03 paisa = 100.03 = pkr 0.3   \nin this case, you will be charged pkr 1.5 as a commission.", "| yes, there is wht charges on the commission. the tax rate applicable at the moment is 13% of the commission amount.for example: commission amount: pkr 1.5wht tax: pkr 1.5 x 13% = 0.20total trade charges: 1.70 |", "finpocket has no minimum investment requirement. you can start investing as low as pkr 100 a month.", "once your account is open, you can deposit money from your bank account via cheque deposit or online fund transfer to fortune securities limited client account. once you deposit the money, send us a photo or screenshot of the deposit, and we will top up your trading account.   \nnote: we don’t accept cash deposit", "once you sell your shares and your trade is settled by nccpl, i.e., after t+2, you can request a withdrawal via our app. after clearing all your outstanding dues (if any), the money will be deposit in your bank account.", "capital gain tax is the tax that is applied to the profit that you made by buying and selling shares during a financial year. the current year’s cgt rate is 12.5% on"]}
{"question": "what is the shelf-life of your products?", "answer": "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "id": "2913d8156456b75d0cf3ac49ede17f9f", "domain": "healthycrunch.com", "domain_index": 0, "negative": "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "candidates": ["the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "do you offer samples?", "answer": "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "id": "cc9d3cd55eb5b50715dccbcfc594ea19", "domain": "healthycrunch.com", "domain_index": 0, "negative": "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "candidates": ["every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "do your products contain allergens?", "answer": "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "id": "7065fde1347574f22c379d1864511725", "domain": "healthycrunch.com", "domain_index": 0, "negative": "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "candidates": ["all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "do you offer keto products?", "answer": "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "id": "38ad5ba6510f9bf51ffa0d6b29bea0de", "domain": "healthycrunch.com", "domain_index": 0, "negative": "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "candidates": ["all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "do you offer paleo products?", "answer": "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "id": "3533f2881d52b2d5a03f31565f5285ef", "domain": "healthycrunch.com", "domain_index": 0, "negative": "all of our healthy crunch products are certified vegan.", "candidates": ["all of our coconut chips, trail mixes, and seed butters are paleo certified.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "do you offer vegan products?", "answer": "all of our healthy crunch products are certified vegan.", "id": "c9f26c7dd60b0dd47bbcaa14a05f9125", "domain": "healthycrunch.com", "domain_index": 0, "negative": "we ship throughout canada and the us.", "candidates": ["all of our healthy crunch products are certified vegan.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "where do you ship to?", "answer": "we ship throughout canada and the us.", "id": "9fdc2382e9d457d2f9560eea04c0eb1a", "domain": "healthycrunch.com", "domain_index": 0, "negative": "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "candidates": ["we ship throughout canada and the us.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "when will my online order be shipped?", "answer": "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "id": "056a5ded6009972e3d36b48728dbb4f8", "domain": "healthycrunch.com", "domain_index": 0, "negative": "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "candidates": ["once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "can i track my order?", "answer": "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "id": "0b5e00fc934fadaf36fb05f6922d8322", "domain": "healthycrunch.com", "domain_index": 0, "negative": "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "candidates": ["once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "i lost my confirmation email or didn’t receive a confirmation email.", "answer": "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "id": "b0383e2895f5539251ec9cc603892a1b", "domain": "healthycrunch.com", "domain_index": 0, "negative": "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "candidates": ["please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "are your healthy crunch granola bars safe for children to take to school?", "answer": "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "id": "81ac98d5112cd263a370251b74c3da38", "domain": "healthycrunch.com", "domain_index": 0, "negative": "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "candidates": ["all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "your granola bars say they contain one serving of fruits and vegetables. how is this possible for a granola bar?", "answer": "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "id": "0078cf1ce4f95a66494703b141c2ffd5", "domain": "healthycrunch.com", "domain_index": 0, "negative": "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "candidates": ["fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "your school approved granola bars says each bar contains one billion active probiotics – how is this possible to have probiotics in a bar?", "answer": "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "id": "0d24b25aca808d62a3989d7cb4cdcdf1", "domain": "healthycrunch.com", "domain_index": 0, "negative": "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "candidates": ["we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "what is seed butter?", "answer": "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "id": "4d28c7838643c7791087504d1a1648ea", "domain": "healthycrunch.com", "domain_index": 0, "negative": "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "candidates": ["our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "do you seed butters contain tree nuts or peanuts?", "answer": "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "id": "ad4280e08689268098da35bb3ed17d74", "domain": "healthycrunch.com", "domain_index": 0, "negative": "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "candidates": ["all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "are seed butters okay to send to school my children’s lunch or snack?", "answer": "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "id": "e091309aba95fbe22de04f2020bdb3bc", "domain": "healthycrunch.com", "domain_index": 0, "negative": "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "candidates": ["all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "are your seed butters keto?", "answer": "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "id": "ac39891f7fbe0eba40178f0b84efb1ac", "domain": "healthycrunch.com", "domain_index": 0, "negative": "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "candidates": ["all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "what type of oil do you use in seed butters?", "answer": "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "id": "8decc8f1636282fd974050cb7b621252", "domain": "healthycrunch.com", "domain_index": 0, "negative": "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "candidates": ["our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "what is mct oil?", "answer": "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "id": "91a77b9fb9e17166dc85db207c886cd7", "domain": "healthycrunch.com", "domain_index": 0, "negative": "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "candidates": ["mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "where should i store my seed butters?", "answer": "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "id": "83d11d0e734fed66c975e3c9a473a739", "domain": "healthycrunch.com", "domain_index": 0, "negative": "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "candidates": ["our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "how long are your seed butters good after i open it?", "answer": "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "id": "c95b644032a6c9c665d61bb00b219542", "domain": "healthycrunch.com", "domain_index": 0, "negative": "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "candidates": ["whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "are your healthy crunch coconut chips keto certified?", "answer": "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "id": "54665815e8801ec287d3760bc479dd5a", "domain": "healthycrunch.com", "domain_index": 0, "negative": "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "candidates": ["all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "are healthy crunch trail mixes tree nut-free and peanut-free?", "answer": "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "id": "305b2d4f3348976575a152a034b53481", "domain": "healthycrunch.com", "domain_index": 0, "negative": "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "candidates": ["all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "do you add any oils, added sugars, or salt to your trail mixes?", "answer": "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "id": "63ade7bc431d4601a5a0c4a050979616", "domain": "healthycrunch.com", "domain_index": 0, "negative": "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "candidates": ["healthy crunch trail mixes do not have any added oils, sugars, or salt.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "are your healthy crunch instant lattes dairy-free?", "answer": "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "id": "524ecad53c02a85dfaada90c715f8bcd", "domain": "healthycrunch.com", "domain_index": 0, "negative": "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "candidates": ["all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "how do you make a healthy crunch instant latte?", "answer": "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "id": "6df9c637173d781fa4fc5c3ea2df384e", "domain": "healthycrunch.com", "domain_index": 0, "negative": "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte.", "candidates": ["there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte."]}
{"question": "can i use my instant latte powder in any other way?", "answer": "our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte.", "id": "872e4610756fad55910d94a246f46d95", "domain": "healthycrunch.com", "domain_index": 0, "negative": "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "candidates": ["our instant lattes can be added to oatmeal, baking mixes, or breakfast bowls for added flavour of a rich and creamy latte.", "the shelf-life of our products is 12 months from the date of production. you will find the best by date on all our packaging.", "every online order receives single serve samples of healthy crunch products. if you would like to sample our products before purchasing, connect with us on social media as we are always offering giveaways to consumers to win free gift packs.", "all of our healthy crunch products are allergen-free, tree nut-free, peanut-free, soy-free, dairy-free, gluten-free. our products are manufactured in an allergen-free facility. all healthy crunch products are vegan, gluten-free, non-gmo project verified, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch coconut chips, seed butters, and all about the crunch trail mixes are keto certified.", "all of our coconut chips, trail mixes, and seed butters are paleo certified.", "all of our healthy crunch products are certified vegan.", "we ship throughout canada and the us.", "once you place an order on our online store, there is a 7-10 day processing time for your order to ship. you will receive an email with your tracking number after your ordered has been processed. orders placed on weekends or holidays will begin processing the following business day. please note that our shipping carriers may be experiencing delays due to covid-19.", "once you place an online order, you will be able to track your order using the \"track my order\" page on our website.", "please check your junk folder to make sure the email hasn’t landed in your junk folder by mistake.", "all of our healthy crunch school approved granola bars are safe for children to bring to school as they are allergen-free and free of the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "fruits and vegetables are an important component in healthy eating. our fruit and vegetable powder that we add to our granola bars comes from dehydrated vegetables made into a powder. each bar contains one serving of fruits and vegetables.", "we use genedenbc30 probiotics in our healthy crunch school approved granola bars. the probiotics that we use in our bars is vegan. genedenbc30 is a natural probiotic ingredient that can help provide beneficial bacteria that may safely support digestive health and immune system. genedenbc30 is safe for all children to consume daily to help support digestive health and immune health.", "our healthy crunch seed butters are a smooth spread made from sunflower seeds. our seed butters are the perfect tree-nut alternative to nut butters or tahini.", "all of our healthy crunch seed butters are allergen-free, tree nut-free, peanut-free, soy-free, and dairy-free. our seed butters are made in an allergen-free facility and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are school approved therefore you can send them to school in your child’s lunch or snack. our seed butters are allergen-free and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame.", "all of our healthy crunch seed butters are keto certified. for more information regarding the nutrition and ingredient info of our seed butters, plesae visit the product page.", "our healthy crunch seed butters only contain mct coconut oil. we do not use palm oil or any other vegetable oil other than mct coconut oil in our seed butters.", "mct oil, also known as medium-chain triglycerides (mct) oil contains medium length chains of fats called triglycerides. mct oil used in healthy crunch seed butters comes from coconut. mct oil is easily digested and is considered a better-for-you fat.", "our seed butters are shelf stable and do not require refrigeration. if you choose to store our seed butters in the fridge, that is okay too. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "whether our healthy crunch seed butters are open or sealed, they are good until the best before date. the best before date can be found on the side of the jar. if you live in a humid environment or your pantry gets a lot of sunlight, you might want to store our seed butters in the fridge to maintain the quality of the product.", "all 14 unique flavours of healthy crunch coconut chips are keto certified. as well, our coconut chips are paleo certified. on average, our coconut chips have 2 grams net carbs per serving.", "all of our healthy crunch trail mixes are allergen-free, and free from the 8 most common kinds of allergens; peanut, tree nuts, soy, dairy, egg, fish, shellfish, gluten, and sesame. all of our trail mixes are manufactured in an allergen-free, tree nut-free, peanut-free, and gluten-free facility.", "healthy crunch trail mixes do not have any added oils, sugars, or salt.", "all of our healthy crunch instant lattes are dairy-free. we use coconut milk powder as the base for our instant lattes.", "there are three simple steps to make a healthy crunch instant latte. first, add 3 tbsp of instant latte powder to a cup. second, add hot water. third, stir well to enjoy your favorite coffee shop latte."]}